Name: Iberostar Waves Cozumel All Inclusive
Address: Carretera Costera Sur Km. 17782 El Cedral, Cozumel, 77710, MX

10/10

Exceptional

02 Aug 2026

katia

Excelente hotel frente a la playa. La ubicación es perfecta, las instalaciones son cómodas y limpias, y el personal ofrece muy buen servicio. Ideal para relajarse y disfrutar. ¡Muy recomendado!

10/10

Exceptional

31 Jul 2026

Tony

Our room was clean with a good tv and channels. The food here is fresh and good. The staff were super. The dive shop is excellent. We all had a great time.

6/10

Pleasant

29 Jul 2026

ryan

Beach was beautiful. Tons of fish for some of the best snorkeling on the island. Pool was hot. Restaurants were all terrible. Every dish took 40 minutes and came out cold. Buffet was pretty consistent and good. Need to hire around 50-60 more people to staff properly. Every bar, restaurant, and event had about 60% of the people they should to run efficiently.

10/10

Exceptional

29 Jul 2026

Joseph

The tropical jungle vibe was on point! The entire resort is surrounded by jungle, which makes for a very nature filled stay. There are animals everywhere, which I found charming, some might not like it. The staff do an excellent job minimizing the animal impact on your stay, ie cleaning up food very fast. Speaking of the staff! They are excellent! Every interaction was pleasant, and they went out of there way to help you. That alone would guarantee i would come back, but the food was crazy good! The restaurant themes are fun and feel like a night out. The bar at Las 2 Maria's is particularly fun, great bar stools. After eating, the pool was our favorite place to hang, the pool bar being perfectly situated to just drift by and grab a drink. The beach was beautiful! Very well cared for. We spent lots of time at the Dresslers dive shop. I have nothing but good things to say about the dive shop and staff. Very professional, great rental gear, all Scubapro. It was all very seamless and easy. My son was able to get certified in 2 days, then we spent the rest of trip diving together, best trip ever!

10/10

Exceptional

29 Jul 2026

Albert Royce

This was our 3rd stay at Iberostar Waves Cozumel
Great room! Ground floor with king bed. We cannot say enough good things about the maid service. They were prompt and effective.
Very good restaurants. Smoke house was our favorite. The buffets were very good as well. Mexican restaurant was just ok this time. The chairs are torture. Our roasted pork was very fatty.
The pool was excellent and we really enjoyed Aquafit every day. The swim up bar tenders were friendly and helpful.
The beach was wonderful with plenty of palapas. The beach bar service was excellent. Only issue, the beach was dirty and disorganized. The resort did not bother to pick up trash and cups or clean the tables. Snorkeling under the pier was great with plenty of fish to see.
David, who performed music some evenings in the lobby was excellent. The wait staff in the lobby were fantastic. We also enjoyed the evening shows.
All in all a wonderful 7 day vacation.

10/10

Exceptional

25 Jul 2026

Christopher

Excellent service and relaxing

10/10

Exceptional

22 Jul 2026

Kyla

Xx

10/10

Exceptional

21 Jul 2026

Adam Joseph

Gorgeous property brimming with greenery, flowers and wildlife! Loved the bungalow style rooms so much better than a high rise style resort! Drinks were good, food was mostly ok, the buffet got a little tedious by the end of our stay. The beach was too choppy for most of our trip but the pool was sparkling perfect so that made up for it. The pool was big enough that even when it was busiest midday it never felt crowded. We had an amazing time and can’t wait to go back!

Family

10/10

Exceptional

20 Jul 2026

Pamela

Great place to stay! Would highly recommend!

Family

10/10

Exceptional

16 Jul 2026

Michael

This is a great relaxing resort. The service was excellent. We only ate at the buffet and it was good...not great but there are a lot of different choices. Our room was a premium(basic). It was clean with plenty of room for two people. The layout of the resort adds to the laid back atmosphere. The beach was nice but understand it is on a reef. Water shoes definitely help. It was also an easy walk to the pier to get in the water from the steps. Skip the lunch buffet and get hand made tacos you won't be sorry. The entertainment staff puts a lot of effort into the nightly shows. The two rock and roll shows definitely stood out for us.

Partner

10/10

Exceptional

15 Jul 2026

yolis

Uniqueness in the middle of nowhere

They can improve on the prices, their outrageous specially on the store they have on there

Partner

8/10

Excellent

12 Jul 2026

Gwen Dee

Staff was very nice and helpful.

Family_with_children

8/10

Excellent

11 Jul 2026

Robert Kevin

Staff was good and lots of animals to enjoy.

Family

10/10

Exceptional

11 Jul 2026

Edward

Iberostar Waves Cozumel was amazing. My wife and I celebrated our anniversary for 4 nights there. We loved everything about it: the room, amenities, staff, food, drinks, spa, beach, shows, snorkeling, and the tropical island feel with beautiful plants and animals. We want to go back someday!

Partner

10/10

Exceptional

07 Jul 2026

Laurie

We had the best week in Cozumel. The property was perfect for adults and teenagers. It was very clean, everyone was so friendly. It was beautiful. We will be back!

Family

10/10

Exceptional

07 Jul 2026

Tammy

My husband and I stayed for six nights. We had a wonderful time! The staff is very friendly and helpful. The pool and the beach are beautiful! Remember to wear swim shoes because it is quite rocky off the beach, but there is a pier that you stepped down to get into the water. There’s beautiful fish swimming all around! The only thing I would say is the rooms are a little outdated, but that did not stop us from having a wonderful time!

Partner

8/10

Excellent

05 Jul 2026

Jaime

Beautiful property

Friends

10/10

Exceptional

30 Jun 2026

Miguel E.

We had a wonderful stay at Iberostar Cozumel. It was our first time at the resort and all the amenities, staff, shows, food were wonderful. Our king size room was beautiful and just a couple steps to the pier and pool. The food was delicious, I did recall someone mentioning it was blah and no flavor and I couldn't disagree more. The spices were flavorful from the breakfast buffet to all the specialty restaurants. It was wonderful having everything there including their help with excursions. The staff were amazing. The shows were wonderful, our favorite was the fire show. I was at first apprehensive on their filter water, but they prove me wrong. I love how sustainable everything is. It's definitely a peaceful location and having nature all around was amazing. I highly suggest this resort!

Partner

10/10

Exceptional

29 Jun 2026

Murrie

The food is the best on the whole island!

Family_with_children

10/10

Exceptional

28 Jun 2026

Rosanna

It was the most amazing experience. It completely surpassed my expectations. If you like nature this is the place. You are surrounded by jungle. This was the absolute best choice I could have made. I will definitely be coming back.

Family

8/10

Excellent

27 Jun 2026

Laurel

We had a great time at Iberostar in Cozumel. The property was clean and all the food service people were very accommodating. Not all of the on site restaurants were open and the newly renovated buffet facility reopened the day before we left. Most all of the food served at the buffet was pretty good however there were some of the choices that shouldn't have been set again after two or three days. Our room was kept clean and our towels and bed sheets were changed out at least once during our week stay. The purified water stations were easily accessed.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Tammy

The landscape was beautiful. It had a very tropical feel to it. The food was good and the rooms were big and clean. The sand on beach was great but it is all rocks getting into the water. You can walk to the pier to get into the water but I didn’t want to walk that far. That was the only thing I was disappointed with on this trip. We were there 12 days. Very nice overall!

Partner

8/10

Excellent

22 Jun 2026

Lisa

The property is beautiful. The beach isn’t the prettiest- lots of seaweed - but snorkeling off the pier is very easy. The food was disappointing; really just average.

Friends

10/10

Exceptional

21 Jun 2026

Brenda

Third time we stay at this resort. Got to say it's been the best. Every single time has bee

10/10

Exceptional

21 Jun 2026

Charles Allen

Great resort been staying there for years.

Friends

10/10

Exceptional

20 Jun 2026

Laurie Sue

Everything great!

Business Partner

10/10

Exceptional

20 Jun 2026

Jose G

Olga

Partner

10/10

Exceptional

18 Jun 2026

Joseph

The resort was very well kept and the food was amazing, hands down one of the best food experiences my wife and I have ever had. The beach was rocky and had a good amount of seaweed, but it didn't smell and the water was beautiful. The resort basically sits directly in front of a reef and so make sure to bring some goggles or snorkeling gear so you don't have to rent it. Overall a great experience with the staff being very attentive and helpful throughout our 1 week stay. Oh and the shows were also amazing, the staff that they have performing put in work on the stage and all of the shows were a great time.

Partner

10/10

Exceptional

16 Jun 2026

Jesus

Everything is great

Family_with_children

8/10

Excellent

15 Jun 2026

Oksana

We enjoyed our stayed at Iberostar this summer. This is a smaller hotel and is very walkable. We booked a premium room with a king-size bed on the second floor. The hotel is arranged in a chain of bungalows so there’s not one hallway connecting all the rooms. This was nice. Each room had a balcony and the hammock. The hotel staff was very helpful and very friendly. They went out of their way to make sure we were comfortable. They were easy to accessible and available. We liked the food very much. The buffet selection was always fresh with themed nights. We tried the Mexican restaurant on site and it was very good. The Asian restaurant was less impressive but not bad. My only suggestion would be to improve the decor of the rooms as it was rather minimalistic, lacking Caribbean charm. Also, the water at the beach was hard to get into and it was not clear. However, the beach was quite nice. This hotel is popular with scuba divers as it has its own pier with boats coming in and out all day long. A snorkelling tour offered by the hotel was amazing. Overall, a very pleasant stay.

Partner

8/10

Excellent

15 Jun 2026

ROBERT M

The restrooms needed attention.
The food was not as enjoyable as the Iberostar's in Playa del Carmen.
The rocky beach disappointing.

Family_with_children

8/10

Excellent

14 Jun 2026

Krista

Staff were excellent and room was clean. I was disappointed in the size of the room for the price. Food was good but the buffet is not marked well for allergies. If you ask someone, they will go out the their way to help you though. There is a resident crocodile on the property that is fun to go watch after dark.

Friends

10/10

Exceptional

11 Jun 2026

Joseph

There’s really no reason to leave the property, other than to snorkel or scuba dive, both departing from the dock. Upgrading to an ocean view room is also money well spent.

Partner

10/10

Exceptional

10 Jun 2026

Selvyn

nice....

8/10

Excellent

10 Jun 2026

Patrick

Iberostar Waves Cozumel is a smaller property with bungalow style rooms. As such the hotel host few guests than you might see at a more traditional resort. This made for a relaxing stay that never felt crowded or overwhelming. There are a lot of trees and plants on the grounds, making it feel closer to nature, and not as sterile as some resorts can be as well. The beach was nice, and the hotel has a dock where many excursions will pick you up which is really nice. As beaches go, though, there was nothing else to really to set it apart from other locations. The food was excellent, and they didn't skimp on the alcohol in the mixed drinks. The staff was very friendly and attentive. Overall I would stay here again.

My only real complaint is that with the smaller size, there are fewer activities, so if you're looking for something different each day, you really will have to find excursions for that.

Family_with_children

10/10

Exceptional

09 Jun 2026

Ivan

Hotel was very nice, would love to separate the kids from the adults pool, also food was great and not to far from beach

Self

8/10

Excellent

08 Jun 2026

John

Miguel was very friendly and helpful.
We enjoyed our stay, we will travel here again.

Family

10/10

Exceptional

06 Jun 2026

Tana

Awesome

Partner

10/10

Exceptional

04 Jun 2026

Charity

everything was great

10/10

Exceptional

04 Jun 2026

Jodi

We LOVE IBEROSTAR!!!! 💕🌴💕
Jose ~ EXCELLENT Entertainment 💕🌴💕
Bar ~ EXCELLENT SERVICE from Reyes, Adrian, Armando, Edgar, Orlando 💕🌴💕
Servers ~ Ana 💕🌴💕
Front Desk ~ Isabel 💕🌴💕
Help with Bags at the Front Lobby -
Manuel 💕🌴💕
Housekeeping ~ Mariana Room 2502 💕🌴💕
One jerk at the FRONT Desk ~ Alfredo. He was NOT very friendly or helpful at ALL.
Otherwise everyone was LOVELY!!!💕🌴💕
We have traveled here together FIVE TIMES and we WILL be back!!! Viva Mexico and Viva IBeRoSTaR!!!💕🇲🇽💕

Friends

10/10

Exceptional

02 Jun 2026

Austin

We had a fantastic stay at the Iberostar waves Cozumel. The food was delicious. The on premise dive shop was extremely convenient. Something fun going on every night, extra helpful staff and would highly recommend for an all-inclusive.

Partner

10/10

Exceptional

02 Jun 2026

Stephenie

The rooms were clean. Beds were comfortable. The food was wonderful - great variety!

Friends

10/10

Exceptional

02 Jun 2026

BRENDA

Love the staff and the jungle atmosphere and animals. The food and drinks are great!

8/10

Excellent

28 May 2026

Trevor

Room clean, beds are hard.

Friends

10/10

Exceptional

27 May 2026

Sergio

Amazing people took care of me like I was there brother …. 10 out of 10

10/10

Exceptional

26 May 2026

Michael

.

Partner

10/10

Exceptional

25 May 2026

Erika

We absolutely love this resort. We normally stay at Secrets, but we noticed it didn’t have a nice beach location. If you want something unique and different, this is the place. It’s a beautiful resort with a perfect beach, the food, service and shows were all great. One of my favorite parts was the bungalow‑style rooms, they really give you that tropical feeling and make you feel more connected with nature. It’s not a super huge resort, but it has everything you need to relax and have an amazing time. The employees truly take care of your needs and they genuinely care for the environment. I can’t wait to come back with my family!!

Partner

10/10

Exceptional

25 May 2026

Jaime

Great experience! Staff were very friendly and the beach was great.

Family_with_children

10/10

Exceptional

24 May 2026

Charlene

Everyone here was super friendly and helpful. Our stay was great ! Also enjoyed all the food choices .

Friends

10/10

Exceptional

20 May 2026

Albert

We stayed for 14 night in May 2026 and had a wonderful time. The buffet and specialty restaurants were very good with great choices for all meals. Beach and pool areas were great with plenty of shaded loungers available and drink service by wait staff and bartenders. The beach was kind of dirty at times with cans and cups not picked up properly, otherwise the grounds and pool were well maintained. We enjoyed seeing the many animals every day. The shows each night were OK. We really enjoyed spending time in the lobby evenings after dinner listening to music by local artists. The lobby drink service was excellent with friendly staff. Our room was very comfortable and cleaned promptly every day. We liked the app notifications when our room was clean each day. All in all a very pleasant stay. We could tell the staff and managers go out of their way to create a relaxed and enjoyable experience.
We are coming back to stay another 7 days in July 2026.

Partner

10/10

Exceptional

19 May 2026

Nadja M

Clean room/excellent staff/ very nice property

10/10

Exceptional

19 May 2026

Dorian E

We absolutely love this resort. Everyone is super friendly. We have stayed here b fore and will again. We love the location. Very clean with great service.

Family

8/10

Excellent

18 May 2026

LORETTA Theresa

This was a second stay for us at the Iberostar Cozumel. This time was a mother/daughter trip, although each of us had been here on previous separate trips. We've been to Mexico countless times and stayed at many all-inclusive resort. The rooms here are clean and the beds are comfortable-I was actually ill the first time we stayed a few years ago and was so grateful for the bed. The rooms in general are spare with just a very small table and 1 small chair plus a TV on a dresser. The bathroom was well-equipped with a nice shower and good towels. There's a nice deck in front with chairs.
The food at the buffet was good, not great but good variety. The Mexican restaurant was good, but the smokehouse/BBQ food was very disappointing. The snack bar at the beach was a mix. Average food, but good for a late afternoon snack. It was kind of disgusting to see a small flock of little birds eating from the ice-cream dispenser, literally sticking their beaks into it (Avian flu? Germs?) Perhaps a netting could keep them away.
The pool and beach areas were both mostly clean, and my one big complaint from both visits is the lounge chairs are never washed. Many of them are covered in tons of bird droppings and unusable. I don't know why they can't be hosed off every morning as I've seen done on other resorts. We didn't view any of the shows, so no comment on that. The people who work here are super nice, helpful and friendly. Erica from the restaurant visited with us twice.

10/10

Exceptional

18 May 2026

wendy

Very nice clean rooms with a well stocked mini fridge. I have the most helpful staff of any place I’ve ever stayed. Very nice food. Good diving but very crowded. Love this place.!

Friends_and_family Friends

8/10

Excellent

15 May 2026

John

Room was nice, but not wonderful.

Main restaurant doesn’t have AC (Eating in sweltering temperatures is rough). Food is good though.

No robes/slippers (Other resorts on the island have them in all their rooms). Flooring in the rooms is ice-cold so slippers would be nice.

Staff is friendly but not Super Friendly.

Entertainment was outstanding.

Wildlife everywhere, which is wonderful.

Glass water bottles that they make you use are outrageously heavy.

The floor is beautiful and the water is warm. The bartenders at the pool are not very happy. Their drinks are ok.

Water aerobics is fun.

The resort grounds are beautiful.

The bathroom floors at the pool are slipperier than an ice-skating rink.

Partner

10/10

Exceptional

15 May 2026

Melissa

Beautiful and relaxing resort that is easy to navigate. Staff was awesome. Any problem we had was fixed quickly. The food was delicious.

8/10

Excellent

08 May 2026

Scott

Staff was very nice but the room need a maintenance.

Friends

8/10

Excellent

07 May 2026

Debra Sue

Check in was very bad. Reserved a specific room which was not ready until after 4pm. Check in manager was very rude and raised her voice to me. My husband spoke to the hotel manager about it. We have stayed there 3 times so far for scuba diving but I will not be back.

Partner

10/10

Exceptional

04 May 2026

Michelle

Our first trip and it was amazing, the staff was excellent, room was clean and cool, we were very well taken care of

Partner

10/10

Exceptional

03 May 2026

Dylan Lee

This place was awesome! I was mainly here for diving and Dressel divers out of Iberostar made the trip for me. The only negative thing I have to say is I’m an exterminator and I noticed the beds had old evidence of bedbugs, would be nice if they replaced the mattresses for how much we paid. Most people wouldn’t see this. I also saw what looked like a German cockroach in the Mexican restaurant dining room on property at Iberostar.

Another thing to note is one of the restaurant’s was completely closed down for renovations which was kinda annoying. The buffet food was mid. Even with those things I give this place 5 stars. My wife and I had a wonderful time. The property is absolutely gorgeous. Diving operation right out of the resort. Flamingos, iguanas, Coatis, Turtles, and more wildlife hanging out around the resort.

Beach was a little rocky but still beautiful and free of sargassum. Amazing palms. Good drinks. All in all it was a very good time and I would definitely return. Triple check your rooms and make time to go into town to eat out you will have an amazing time.

Partner

10/10

Exceptional

03 May 2026

Brian

Very nice selection each morning

Partner

10/10

Exceptional

02 May 2026

Linda

This property is gorgeous - there are smaller \"bungalows\" with four rooms downstairs and four above. The bungalows are scattered between the lobby/main dining area and the pool/beach area. They are set in a beautiful tropical jungle setting kept \"natural\" and yet manicured to be perfectly landscaped. There is a lot of wildlife!
The dedicated dive center offers dive trips multiple times a day with several boats each time so this is a very popular place for divers. They also do a terrific snorkel trip. The beach/ocean area is beautiful Caribbean Sea - rocky along the shore, but the pier has steps down into the ocean where you can get in more easily. There are a TON of fish right under the pier - so a short snorkel is perfect there. There is a lot of boat traffic near the pier so you can not swim outside the buoys snorkel a great distance out. You can walk down the beach a way to find more snorkeling. We found the room to be very comfortable with strong A/C, plenty of space to put your belongings, a nice sized bathroom with walk in shower, and a mini fridge that they will restock for you. The all inclusive makes eating easy and there are several restaurants to choose from. There are many activities to choose from or you can just relax. There are not a lot of \"beach front\" rooms. Our room was one of the furthest back but it was quiet and relaxing away from the pool and beach, close to the gym and restaurants. Easy to walk to the beach. We look forward to going back!

Partner

8/10

Excellent

27 Apr 2026

Jorge

The friendliness, attentiveness and overall good vibes from the staff were likely the highlight of the trip. Breakfast buffet was great, lunch options by the pool were outstanding, especially Maria’s tacos and quesadillas, those were probably the best food we had during our stay! Unfortunately, dinner was not great and there’s room for improvement there in terms of quality and variety.

Family_with_children

10/10

Exceptional

26 Apr 2026

Ingrid

The property was caribean style bungalow set up. Directly on the ocean with a dive shop on the property. Food was plenty, drinks were good, service was awesome. Everyone was friendly and helpful. Plenty of activities and excursions to pick from.

Partner

8/10

Excellent

26 Apr 2026

Sara K

The rooms were fairly clean, however, there was poop on the front of the bowl of our toilet prior to our arrival. It was never cleaned. All other housekeeping services were really good.
The food was TOO good! The only less than great food I had was during breakfast. The pancakes, waffles, etc were always extremely dry. All other food was amazing!! The steak was exceptionally tender and delicious, as well as the chicken legs and thighs.
The pool and beach were amazing! Such a pretty view! The only concern that I had was that there were very frequently cups, plates, etc. left laying around the pool area for numerous hours. Sometimes even overnight.
Great place, we definitely plan to go again someday.

Partner

8/10

Excellent

25 Apr 2026

Courtney

Overall the stay was very good. Just wished they had more restaurant options and pool games.
Night entertainment was great and entertainment staff was excellent.

Friends

8/10

Excellent

24 Apr 2026

Colin

I come here for the fantastic diving. Dressel divers are on location which is very convenient. I paid for an upgraded room near the beach which was very comfortable. The food is very good in the main restaurant but I wouldn't recommend the smoke house. It was poor. The other restaurant location near the pool is currently under construction so the peace is sometimes interrupted by the sound of chain saws and nail guns! There was no notification of this unfortunately. The staff are wonderful. Always happy and friendly. The mosquito control is excellent. I didn't get a single bite...and they love me!

Friends

10/10

Exceptional

23 Apr 2026

Lorine

Everything about the resort was excellent. The staff was friendly, rooms were clean, food was excellent and the entertainment was great.

What I didn’t care for was the sales pitch for add on packages immediately after checking in. The constant phone calls from the sales folks didn’t help either.

Family

10/10

Exceptional

18 Apr 2026

Julisa Azucena

Property was nice, clean and welcoming.

8/10

Excellent

13 Apr 2026

Roberto

The Bar offerings don't meet the expectations for this category.
Located coffee shop: A single coffee station in the lobby is inconvenient for those spending the day at the beach or pool.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Gretchen

This is a quiet, classy, clean, family-friendly resort. We stayed here 5 nights and loved every moment. The drinks, food, activities, and facilities are A++! Highly recommend.

Friends

10/10

Exceptional

12 Apr 2026

ROBYN M

Excellent all around from the staff, room, food, pool, beach, etc...Jocelyn (JayLo) from entertainment/activities was an absolute Star and a most positive representative of the resort and should be highly recognized/compensated as a truly brilliant addition to the resort!!!

Friends

10/10

Exceptional

12 Apr 2026

ROBYN M

Beautiful resort..food/drinks/ambiance/rooms were excellent...Jocelyn (JayLo) from entertainment/activities was an absolute Star...so positive and full of energy, she was such a memorable member of the staff...highly recommend a promotion/pay raise for JayLo as we looked forward to seeing her each day and really a positive representative of the resort at all times!!! We will return in 2027 for at least a 10 day stay...looking forward to it already!!

Friends

10/10

Exceptional

10 Apr 2026

Lynne

The property is spotless and I love the private setting with small villas and walking paths throughout. The food is great - thoroughly enjoyed the dinners and breakfast buffet - lots of options. The lunch buffet was just okay but the pop up food options at the poolside venue were awesome. The rooms are modest, but that was just fine.

Family

8/10

Excellent

07 Apr 2026

Lucille

We upgraded to have a beach view and it was not worth the upgrade

Family

10/10

Exceptional

06 Apr 2026

BARBARA

Very nice property - beautiful. Plenty of pool and beach chairs. Staff friendly and accommodating. Clean rooms, property, pool and beach. Ocean entry from beach is dead coral, so swim shoes/socks are needed. There is a pier with steps to enter the water and there are fish for snorkeling. Dressel Drivers are on site for booking water sports. Nightly entertainment is LOTS OF FUN!!! Top shelf drinks! Food is very good. Wildlife is excellent! We booked a Jr Suite that slept 4. Private bedroom with barn style sliding door to living room that makes a separate bedroom. Flat screen TVs in both rooms. Walk-in closet with safe in master bedroom and a deck with chairs, table and hammock.. Living room had sofa-bed, table and chairs and minifridge (beer and soda). and entry to the only bathroom, which is a very nice bathroom with shower only. There are refillable water stations pretty much everywhere. We've stayed at many Iberostar Reports (multiple in Cancun, Playa Del Carmen and Tulum and Dominican Republic) and would return. Flight in was great even with the Government/TSA shutdown BUT missed our connecting flight outbound due to Dallas ground stop. Had to get a hotel and fly out the next day.

I will give props to our American Airline Rep who took care of our luggage, gave us info on where to stay and got us booked for the next flight home. She even taped up our damaged bag (totaled) - bc of her we didn't loose any belongings.

10/10

Exceptional

06 Apr 2026

Michael

The resort was great! The staff was amazing and the food was great. We will definitely go back.

Family

10/10

Exceptional

04 Apr 2026

Ron

Food was great water was filtered many filling stations throughout. Plenty of lounge chairs for everyone.

Partner

10/10

Exceptional

01 Apr 2026

Allison Marie

We absolutely love Cozumel, and after visiting several resorts on the island, Iberostar is easily our favorite.

The on-site dive shop was fantastic, even offering complimentary introductory scuba classes each morning—a great perk whether you’re new to diving or just curious to try it. The food was consistently delicious, and the resort itself is stunning, surrounded by lush, dense vegetation and vibrant wildlife. It’s not unusual to see peacocks, parrots, coatis, iguanas, and even a few friendly cats roaming the grounds.

The nightly entertainment was another highlight. The theater productions were genuinely impressive, with talented lead performers who delivered polished, high-energy shows. During our stay, the resort also set up pop-up bars and food stands throughout the property, which added a fun, festive atmosphere.

We especially enjoyed spending time painting ceramics on the beach, along with other activities like poolside games, sunset yoga, and beach volleyball. One standout experience was a private couples dinner on the beach—at $200 all-in and well worth it for a special evening.

The only drawback is that direct ocean access from the beach can be a bit tricky due to the rocky shoreline. That said, there’s a well-built staircase leading into the water from the pier, making it easy to swim and snorkel. While there isn’t much sandy seabed, the snorkeling was still very enjoyable.

A special shoutout to Manolo, Jocelyn, & Carlos for going above and beyond!

Partner

8/10

Excellent

29 Mar 2026

Elizabeth

A nice, small resort with good food. Everything felt close together and easy to get to. The pool and beach were great. In the hotel room, the bathroom could use some updating, but beds were comfortable. Because it wasn't crowded, it wasn't noisy after about 10 pm, when the evening entertainment ended.

10/10

Exceptional

29 Mar 2026

Leoncio

Everything was great

Partner

8/10

Excellent

27 Mar 2026

marie

Clean room and grounds. Friendly and accommodating staff. Good selection of restaurants.

Family

10/10

Exceptional

27 Mar 2026

James

The room was great! Staff excellent, drinks were pretty weak although they accommodated modifications. Food this year wasn’t as good as in the past. Overall I would definitely stay her again as the grounds atmosphere with all the animals and the convenience of everything made our stay very enjoyable

Partner

10/10

Exceptional

26 Mar 2026

Peter Anthony

Absolutely enjoyed our time at Iberostar. Food was excellent with several options to choose from. There was a wide range of activities that engaged our teenagers along with plenty of time to enjoy the beach. Staff was exceptional. Join the different contests for a chance to be recognized before the start of the evening performances. We are looking forward to enjoying more time at Iberostar Waves Cozumel.

10/10

Exceptional

25 Mar 2026

Cristian Janet Castro

Everything was amazing! The only thing is
the rooms are not soundproof so you can hear your neighbour next door. We had very noisy neighbours that will come at 2am in the morning and woke us up.

Partner

10/10

Exceptional

15 Mar 2026

Randy

Amazing resort, food, service, pool, beach... everything was amazing. Highly recommend!!

10/10

Exceptional

14 Mar 2026

Mary Jane

Resort is set in a lush jungle-like swtting with rooms in small buildings (4 rooms per building). Nice comfortable rooms in good condition and clean. Good food at restaurants and good selection at buffets. Usually a special lunch served by the beach/pools. Good beach with some shade if you want it. Activities for adults and kids daily and nightly shows were ok. Downsides - sewage smell near area where nightly shows held; we were subjected to a sales pitch upon arrival; little to no hot water in showers - fairly minor items overall.

Partner

8/10

Excellent

13 Mar 2026

Roxanne Joy

Great room by the pool —

10/10

Exceptional

12 Mar 2026

Michael William

Great property and great staff! We’ve been here 5 times now and will be back. The staff is amazing!

Partner

6/10

Pleasant

11 Mar 2026

jayne

This was average for its price range. The staff were very friendly, but way too few with minimal service pool side or in the restaurants. They head centralized water centers, but the containers they provided were heavy, bulky glass containers. The water near our room was out of service for the week. Despite asking every day for Coke in our mini fridge, they made continued to say she was out. We tried all three restaurants. The food was bland and usually cold. The remainder of the time we ate at the buffet, which was essentially the same fair every evening and all things were room temperature and bland. The location was very close and great for diving to pick us up on the dock but very far from town requiring a $25 cab ride. overall, it was an acceptable stay, but I would not return to this hotel.

Partner

8/10

Excellent

02 Mar 2026

Lindsay

We had a great star at this resort!
The staff were amazing (shoutout to everyone that works here)!

The pool and beach were fantastic, however I do have a major complaint - they need more sand on the beach volleyball court. Multiple people were smacking their knees and toes off of cement as there was the tiniest layer of sand over concrete. It’s been 4 days and my knee is still disgusting and won’t heal and it’s been cleaned and take care of properly.

The food was good, but I was disappointed with how the smokehouse restaurant only had Americanized type food. We were excited for a nice steakhouse type (something more authentic, but pub style food)

Resort was beautiful. A little confusing to get around at times, but it was a fun challenge at first

Rooms are nice, but the bathroom has no fan or windows that open - you can hear everyone doing their business in there and it smells up the whole room. Not having windows that open also caused our stuff to be damp and musty smelling. Beds are comfy

Partner

10/10

Exceptional

01 Mar 2026

Joe

Staff amazing plus nightly entertainment crew were the best, so fun and lively shows every night.
Ana the waitress remembered us from last year and she is also amazing. Every employee I met was a 10.

8/10

Excellent

01 Mar 2026

Stephanie

Entertainment was amazing! Staff was friendly and personable and rooms were clean.

Family

10/10

Exceptional

01 Mar 2026

Philip Todd

Staff kept the resort spotless. From the landscapers, to the ladies around the pool area, to the pool cleaners, to the restaurants, to our room, everywhere you looked the place was very well kept.

The food was solid too. So many daily, fresh choices. We were very well fed.

Partner

6/10

Pleasant

24 Feb 2026

Brian

Staff was friendly and helpful.

Beach was deceiving. Closed two days due to winds, and a miserable walk out into the water from the beach. Very rocky even with water shoes. There is pier access into the water farther in that is waist-chest deep and was fine. Could’ve been just a bad week of weather, but we could barely see anything as compared to the pictures of the other beach, resorts, and areas on the West Coast of Cozumel. A little disappointing that what we came for was virtually unusable for snorkeling or even just walking in to the water from the beach.

Food was ok, only Mexican restaurant really was amazing. Lots of variety, mediocre quality. Also, they didn’t seem overly concerned that the native raccoon species of Coati, regularly assalted the dining hall and one breakfast, even just climbed into my wife’s seat and eat her her food off her plate. They’re cute, but I have sanitation concerns.

Rooms/bungalows are tight, and we had giant American cockroaches last two days. They sprayed, but concerning. Other than that, the pools were nice and the jungle atmosphere of the resort is very calming.

We use the gym multiple days and it has enough to get the job done, including a squat rack, a bench press and multiple cardio machines.

Partner

10/10

Exceptional

24 Feb 2026

Timothy

Beautiful location, nice facility, and great staff.

Family

10/10

Exceptional

22 Feb 2026

David Leslie

Great room ,great ac,could use more bar tenders at the pool for faster service but it was all great excellent food at all the restaurants

Friends

10/10

Exceptional

21 Feb 2026

Megan

We have stayed at Iberostar for many years and it is always the place that I recommend to friends and family! We are coming back again to our second home

Partner

10/10

Exceptional

21 Feb 2026

Thomas W

Clean and courteous staff

Friends

6/10

Pleasant

20 Feb 2026

William Mackey

No hot water in the morning all five days. Pool water was too cold to enjoy. Speciality restaurants were under staffed with lots of empty tables, but making people wait 40 minutes each night.
The fish entree served at lunch and dinner was called coal fish, which is pollock. This fish was not pollock, probably mackerel, very salty and fishy.
The staff were friendly and efficient.

Self