Name: Grand Park Royal Cozumel
Address: Playa Paraiso Km 3.5, Zona Hotelera, San Miguel De Cozume, 77600, MX

4/10

Poor

03 Aug 2026

Dustin

I have stayed in a lot of resorts in Mexico over the last 20 yrs. We visit multiple times a year. This was one of the worst. The food was not good at all. You expect a lower level of food at a buffet, and we are prepared for that, but it was really lacking in all areas. The other restaurant options were also not worth the wait to get in. We could not get water in our room for 2 days. We would call or visit the front desk and would be told it would come, but it never showed up. I finally told them I wasn't leaving the front desk until we got some on the 3rd day. I brought a 32oz thermal cup with me and tried to get the bar area to fill it up, but was told it was too big. Water should not be something I have to argue about, especially when Mexico's water is not drinkable. We went off resort the last 2 days to get decent food and water. We arrived at 1:00 PM, but check-in was at 3:00 PM. We were told we couldn’t use the hotel areas until then unless we paid $30 per person, totaling $120 for our family of four for 2 HOURS. In the past, at all other Mexico resorts, we could leave our luggage and enjoy the bar area and food, just not the room, but this time we were informed that the fee was required for the extra 2 hours. After charging my card, he said the $100 was for an \"early room check-in.\" I never wanted early access to the room, and the $20 was for taxes. It felt like a scam, but they had already taken my money. AVOID resort. I am maxed on word limit, but there is much more

10/10

Exceptional

02 Aug 2026

Maricela

I enjoyed my stay
Staff was friendly and helpful
But was difficult to get room service

10/10

Exceptional

01 Aug 2026

Daisy

Thank you all at Grand Park Royal for a wonderful trip! The resort felt like home and we enjoyed everything you offer to your guest. Can’t wait to return with more family. Highly recommend this resort to anyone with or without young ones. The hotel has kind workes amazing views and the food won’t disappoint.

Muchas gracias! Todos los trabajadores son muy amables y nos gusto mucho conocer los. Los miramos pronto.

4/10

Poor

29 Jul 2026

Marina

The rooms were OK nothing to brag about or would I stay here again NO!!!
The staff was not friendly at all except for IVAN!!!! he was always nice and a smile on his face and very friendly. Food was horrible bland taste not good at all. I will not be booking thru any of their resorts again. I stood in their other place in Puerto Vallarta and it was horrible their too. Should have not even stayed here in Cozumel but i thought I would give them another try. STAY AWAY!!!!

10/10

Exceptional

28 Jul 2026

Mayerling

Staff was amazing and the view was terrific. Great deal for all inclusive

10/10

Exceptional

27 Jul 2026

Miriam

They got the taxis for you when you were ready to go. They do not offer bottled waters so we would have to go to the store outside of the resort to buy them

6/10

Pleasant

26 Jul 2026

Justin

I would say this is a 2 or maybe 3 star resort. The pools are nice. The rooms are ok and clean but have a hard time staying cool. Average room temperature in my room was 76. Food is well below average. Definitely a budget resort.

10/10

Exceptional

25 Jul 2026

Ivonne

I traveled with a family, we love this place. Especially the private beach with the two infinity pools. My daughters enjoyed snorkeling. Sea is clear so you can see different the fishes. Also, the sunset views are amazing!

Definitely recommend!

Staff were super friendly, Rooms were clean and they had all kinds of food that you can enjoy.

Forgot to mention, my balcony view was divine!

10/10

Exceptional

25 Jul 2026

Balvina

Amazing views, friendly and helpful staff, and a clean room. We loved the two infinity pools, especially at sunset.

10/10

Exceptional

24 Jul 2026

Alma

Amazing views, friendly and helpful staff, and a clean room. We loved the two infinity pools, especially at sunset.

10/10

Exceptional

21 Jul 2026

KARINA ZORAIDA

Todo bien

Friends

10/10

Exceptional

20 Jul 2026

Mark

Excellent stay, staff were fantastic, beach wonderful, such a nice relaxing holiday!

Friends

10/10

Exceptional

18 Jul 2026

Suely

We had the best time there, the staff was amazing , helped us from the time we got there from the time we left. The food was pretty good from the buffet and even better at the à la cart restaurants. Thumbs up for Antonio (concierge)!

Family

8/10

Excellent

18 Jul 2026

maria Angeles

Unfortunately, the air conditioning in our original room did not work properly, which made our stay uncomfortable. We reported the issue, but it took two days before we were moved to a different room. Once we were transferred, the new room was much better, and we appreciated that the staff eventually resolved the problem. However, the delay significantly affected our overall experience. I hope the hotel can respond more quickly to maintenance issues in the future.

Family

10/10

Exceptional

16 Jul 2026

Colin

Had a great time here! All inclusive makes a big difference on the care-free vacation. All the food and drinks were great and staff was super attending. Definitely will be back for a much longer stay next time

Partner

10/10

Exceptional

14 Jul 2026

LUIS

Todo el servicio fue excelente muy amable todos

Family

10/10

Exceptional

12 Jul 2026

Yolanda

The beach and food and the stuff was so nice

Family_with_children

4/10

Poor

12 Jul 2026

Angeles

Good buffet, the Mexican restaurant not so good, it was like trying Mexican imitation. The place in general was clean, but just the fact that they do not replace the first bottles of water was not acceptable specially because this area of Mexico is extremely hot, Iasked for a cup of water at the reception and they did not have any water available. When I requested the empty bottles they provide for refills, they never brought them and I asked the next day why, their explanation was \"they did not have any more bottles available , there was a machine for water dispenser, their gift shop did not have change when I wanted to buy a bottle of water.
The worst was that the elevators in the VIP tower were broken!!! Only one small was working and we waited 25 to 30 minutes to be able to get downstairs with our 55 pounds luggage, totally not acceptable, I called the front desk for help but nobody arrived , we were on the 8th floor, their air conditioning on the top floors hallways is usually turned off, so just imagine how frustrated this situation was. Would not stay here again.

Partner

10/10

Exceptional

10 Jul 2026

Michael Robert

We love this resort and try to visit every year. The renovations of the former sports bar are incredible - what a much needed refresh! Restaurant choices were okay, although it sure would be nice to have another restaurant to choose from instead of Italian or Mexican.
The reservation only breakfast option is quite nice to get a break from the buffet - we certainly enjoyed it.
It was a bummer that the main pool was closed as it limited us to the use of one pool with our daughter.
We'll certainly be back and look forward to when the resort is fully functional once again.

Family_with_children

10/10

Exceptional

10 Jul 2026

Gabriela

We will definitely go back! Everything was top notch!

Family

8/10

Excellent

27 Jun 2026

Tia R

Did not like that we had appx 50% of the resort to use since they are in the midst of renovations - fixtures showed wear and tear and didn’t appreciate the rough uneven stones that were used on the walkways (possible tripping hazard)
Also didn’t appreciate being told if we paid an additional $30.00 we could get into our room prior to the posted check in time

Partner

6/10

Pleasant

26 Jun 2026

Daniel

The staff here is friendly and helpful, but the constant pitching of their timeshare program is tiresome. It doesn't just end when you politely decline at check-in. I paid to stay here, I didn't get to stay here for free under the condition that I have to avoid certain staff members because they will try to lock me in conversation about sitting down to hear their pitch. The main, largest pool at the heart of the resort was closed for renovations, which isn't mentioned when booking. The bar tenders are fast, accommodating, and nice people. The food is pretty bad across the board. You can get fresh made eggs to order at breakfast which is nice. Room service had a couple decent dishes. Most of the restaurants/buffets/snack bars are low grade lukewarm cafeteria food on their best day. They host nightly events which are pretty cool, including a Mayan show and a silent disco. Overall I knew better than to stay at an all inclusive but we brought our small children for their birthday and wanted to stay on-site as much as possible. I guess if I was to summarize I'd say the staff was mostly amazing, the food was awful, the drinks were great, it was clean, and the amenities would be great if the centerpiece of the resort wasn't closed off and under renovation. I feel like this place could be overall pretty solid with some thought and effort put into the quality of food.

Family_with_children

8/10

Excellent

23 Jun 2026

Rocky

Our room was cleaned daily and the staff were always willing to provide any extra towels needed. You can also use the Park Royal app to ask for guest room services, maintenance issues and order room service. The staff was very friendly around the entire resort. The main pool is under construction but the two pools open are right off the beach and give you an ocean view. There are 3 bars for the pools and beach. The food was fine. The best restaurant was El Pescador (seafood). You can walk to some very nice restaurants off the resort. IX Kool, Coco Cafe, Sunset Bar were all very good. Take short ($15) taxi ride to downtown Cozumel and check out That’s Amore Pizza and Thirsty Cougar!

Partner

4/10

Poor

21 Jun 2026

Frank

Pool was out of order and so where the ice machines

Partner

6/10

Pleasant

19 Jun 2026

Rory

Huge parts of the facility are under construction. Maintenance overall is poor. Buffet food was not good in the slightest. Restaurant quality was slightly better. The pools that were open were nice,but terribly congested as the main pool is under construction / repair. Funstaff from Diamonds International were good, but didn't make up for the properties other shortcomings. Would not stay again.

Family

10/10

Exceptional

17 Jun 2026

Andréa

Amazing!! Everything was a 10/10! Definitely recommend if you want to take it easy and relax. Thank you for our beautiful stay ❤️

8/10

Excellent

16 Jun 2026

Yajaira

Everything was good food,rooms,

10/10

Exceptional

16 Jun 2026

William

Highly recommend this place again and i can’t wait to go back soon!

Friends

10/10

Exceptional

15 Jun 2026

Saul

As always, we had a great getaway with friends.

Friends

10/10

Exceptional

14 Jun 2026

EUGENIA

To be honest , we booked a trip back to the same place due to the fact that we loved the staff. There were so many to name that.Unfortunately , I can't even remember all of the bartenders that we encountered. Or the staff members , for example , alexis , we won't ever forget him and his team because they were the best we actually came to this resort in march of this year two thousand and twenty six. We came back this june because we loved it so much we ended up staying twelve nights. They just made it so welcoming that at the end , I can only tell you it was all worth it. The team there is entertaining and will take care of you. Not to mention the servers. I only wish I could remember their names.They were not ordinary names , they were very unique. Is I will call them all my uncles in spanish. I would definitely recommend this place to anyone I know not only was it affordable accommodating and fun. If you're looking for rooms that are clean , this , is it. If you're looking for good food , definitely go to lunch from at their seafood place that turns into a mexican restaurant at night.

Family_with_children

8/10

Excellent

14 Jun 2026

Joe

If you’re looking for a nice place to relax and forget about work or stresses back home this is the place! We loved the atmosphere and layout of this resort. The beach access was small but worked well. If you want to snorkel all day this is definitely a great place to go. The two pools by the beach were nice. The snack bar was good. When we were there they served hot dogs, hamburgers and nachos. You had the choice of chips or french fries for your sides. They also had a stocked fruit and vegetable bar. Condiments were mayo, mustard and ketchup. They also had three types of drinks available. Carlos at the beach bar was amazing. As soon as he would see me walking up he would already be making me two drinks. The breakfast buffet was good. The supper buffet was good as well nothing spectacular. We went to one of the other restaurants and it was ok as well. Room service was awesome and fast. Whenever we would leave to go to the beach we would request a cleaning through their app and was completed within the hour. We had an ocean view room and it was beautiful. Only drawback was the main pool was close due to repairs. Overall this place was pretty nice. We would definitely come back again!

Family_with_children

8/10

Excellent

11 Jun 2026

Claudia J

Food and staff were great. The main pool was closed and I was disappointed of the little beach.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Daniel

Stayed here 2 times now it is in an excellent location staff is very friendly and helpful pools are great and all the restaurants are great
You can walk 1 block away and you have shopping and more restaurants and bars
I highly recommend this place if you want an all inclusive resort

Family

2/10

Poor

07 Jun 2026

Tracy

The main pool was closed. This made the two smaller pools extremely crowded. Most of our visit was trying to find a place that was shaded as my daughter is a cancer survivor. There were no umbrella at the adult only pool and not enough at the other pool. We came to relax and enjoy the pool, but that did not happen. The refrigerator was not stocked with drinks on the first night and there was nowhere to get ice. What a disappointment!

Family

6/10

Pleasant

07 Jun 2026

Anneke

The reason we booked at this property is because we thought it had an amazing, large pool. The pictures were great and it advertised three pools, one being for adults only (that was also a bonus). Our first day was short due to the arrival time but the second day we looked and looked for the pool and had to ask for directions. Finally figured out it was CLOSED! Under construction! I was mad and disappointed. I looked back at my reservation and it said nothing about construction. I went to the desk but all they did was give me a piece of paper to fill out. There was no empathy or \"is there anything I can do for you?\" No manager reached out to me - nothing! Very disappointed.

Family

10/10

Exceptional

07 Jun 2026

Paula

The hotel is under renovation. However, it does not interfere with any family activities. Staff were nice and friendly. Excellent entertainment, the beach party and the Mayan show were the highlights of our stay. We rented buggies to go around the island, it’s worth the trip!

Family_with_children

6/10

Pleasant

07 Jun 2026

Gary

The property is not the friendliness to handicap people. The walk ways are very ruff even for a normal person. The food is something that truly needs worked on. The food that is supposed to be cold was room temperature and the hot food was just warm. The staff you have to watch for. The are pushy in the fact that they want you to buy into there facility.

The rooms are kept nice and clean. The view we had was great of the cruise ships.

Partner

8/10

Excellent

06 Jun 2026

Erika

Definitely an amazing place with the historic Mayan theme. Breakfast was great but the rest of all you can eat not so good. No flavor with food. Didn’t have authentic guacamole as I would have liked. Disappointed lazy river pool was under construction not available to use. Other pools great and snorkeling right on premise was excellent. Plumbing issue with water. But staff was great. Word of advice to US citizens don’t buy from their store too expensive. Go down the street to local market or other small shops to get more for your buck on items and souvenirs.

Family_with_children

4/10

Poor

05 Jun 2026

Ronald

Location wasn’t terrible, beach was tiny so don’t expect much in that department. Pool was fine even though the large pool was closed for construction and we didn’t know that. The food couldn’t have been worse, like legit it’s like making it bad on purpose so you don’t want much. And that’s at all “restaurants”. Rooms were a let down and don’t for a second think it’s luxury. But again food is terrible, probably better Mexican food in asia. Will not go back ever

Family_with_children

10/10

Exceptional

05 Jun 2026

Daniel

This place is everything you need food is delicious and the staff is super friendly

Family_with_children

10/10

Exceptional

04 Jun 2026

amy

Good location, close to downtown, several pools, very small beach area

Family

4/10

Poor

04 Jun 2026

Christina

This is a beautiful property and has so much potential. Unfortunately for us there were major renovations on the main pool going on while we were there and it was very loud, all day long ! This was our first vacation in 5 years and we were very disappointed. The beach and 2 small pools by it were nice . Decent snorkeling right off the beach. The food is mediocre at best except the breakfast buffet is nice. We had big issues at dinner several times with food coming out cold. The portions are tiny so be aware of that.

Partner

8/10

Excellent

03 Jun 2026

Darci

Great place to stay! Beds were hard and food was not the best but those were the only things we didn’t like.

Family_with_children

10/10

Exceptional

31 May 2026

francisco jr

Clean rooms n great stacf

Friends

10/10

Exceptional

31 May 2026

Ben Hail

It was great room, close to the pool. We enjoyed

2/10

Poor

30 May 2026

Diana

Horrible!! Staff was rude upon arrival properly needs updated. Was turned away from the restaurant.

Friends

10/10

Exceptional

29 May 2026

Thomas

All staff members were outstanding. One great experience.

Friends

8/10

Excellent

26 May 2026

Beverly Ann

Convenient location. We liked the adult only pool area — much quieter ! Staff very friendly and helpful. Food was ok

Partner

4/10

Poor

25 May 2026

Sol

I realize maintenance has to be done, but when you book a property that you have enjoyed 8 times before and you get there and the main pool, theatre are down for maintenance really sucks. Also the food was really awful, buffet was basically the same several nights in a row and the sit down restaurants we’re trying to hard to be something they are not.(steak in both restaurants were tasteless) The nightly entertainment was the worse it has been in the 8 times we’ve been there. The property use to make use feel like royalty when we were there and we really didn’t get nothing like that this time.

Partner

6/10

Pleasant

25 May 2026

Gerald

Someone should have informed us that the main pool was under renovations

Family

8/10

Excellent

25 May 2026

Thomas

Large footprint property having 3 pools, it's own shoreline access (lagoon ,dock, rocks). Plush layout having a range of rooms, pools, decks and restaurants. I liked that they had not only the main restaurant, but higher end restaurants to choose from, different nightly activities in the plaza, coffee shop. Had a upper end family feel as well as sophisticated areas (adult pool etc). Very good food, seafood, various meats, salads and desserts daily. Only nits were the amenities in rooms were a bit dated (2000's), and the rates were a bit high. I went to go diving and will go again (dock 4 dive boat pickup). I recommend it (8 out of 10)

Self

8/10

Excellent

25 May 2026

Matthew

Overall this All Inclusive is very nice. The property is well maintained and clean. The ocean view room we stayed in was very nice but the AC was not the best. Definitely a family resort but it’s nice that they have an adult only area. The food was good. Breakfast definitely a must. The Italian restaurant and the Mexican restaurant were our favorite. The Mexican restaurant had a tequila self service bar which was awesome. Drink selections were also very good. A lot of top shelf and they do shots. The adult infinity pool on the gulf is beautiful but…we stayed for 8 nights and the poop was never cleaned. Very cloudy and a lot of chemical. My husband broke out in a terrible rash on day 3 and so did a couple others in our group. Very disappointed. So we didn’t use the pool our last 5 nights. You can get in the gulf by the hotel and snorkel. The resort is in a nice location. Close to shopping and a 10 dollar cab ride into town. Again we enjoyed our stay. Definitely recommend. Just hope in the future they clean the pool.

Friends

4/10

Poor

24 May 2026

christopher

Main pool is closed and under construction- food is a hit or miss. Drinks were good!

Family_with_children

10/10

Exceptional

19 May 2026

Cherie Renee

It was nice and comfortable.

Partner

8/10

Excellent

19 May 2026

leonard

The resort was going thru something maintenance,pools,n the buffet could b a little bit more help only one cook for hundreds of people in the morning rish for breakfast.

8/10

Excellent

13 May 2026

Marie

The pool area was great! Our room had a musty/dirty smell. Food was not that great.

Partner

10/10

Exceptional

05 May 2026

Marketa

Had a great clean room all week staff was always helpful and nice ocean view exceptional from the adults only pool Great Vacation

Friends

8/10

Excellent

05 May 2026

Jamie

Great resort in the middle of upgrades , the kids pool by ocean is closed which was not communicated by property or by Expedia . Expedia did give us 250 in one key cash which was great .

Family_with_children

10/10

Exceptional

04 May 2026

Kevin

The property is awesome! Only complaint, they changed up the atmosphere and menu for the Italiano restaurant and the food there was awful. No salad and bread bar as before and food was not even close to being Italian 😔
Otherwise we love this place. This was our 8th time there!!

Friends

10/10

Exceptional

02 May 2026

jian

Great location and excellent staffs

Family

10/10

Exceptional

01 May 2026

Daniel

I really enjoyed my stay at grand park Royal. I stayed 5 days and I have no real complaints, other than my bathroom had a leak in the ceiling from the ac, but other than that the place was nicer than I anticipated. Staff were extremely helpful and friendly and the food was great! I will definitely return for another stay.

Self

10/10

Exceptional

30 Apr 2026

Martin

Had a great experience! Recommended!

Family_with_children

6/10

Pleasant

28 Apr 2026

Manuel Gustavo Burgos

This hotel is not as bad as some people reviews it, but I do have to say it needs major updates. The AC is bad, 9th floor the lowest it went was 21.5C and they gave me a second room and was same. Plus there was a couple of roaches.
They cut the water twice while we were showering without announcing it.
Food was fine to us, servers specially in the italian restaurant seems tired and very mean specially the younger ones.
I would like to give a big shoutout to Andrea at front desk and to Jose Juan at the Cruceros bar. Yolanda at the breakfast grill. Thank you guys.
Entertainment is boring, how is it that we’re in MEXICO and the music is in English? Come on! This is sad! Where did they lose their culture ?
i went a few years ago nothing like this time. I love the views and the food mainly but if there’s no major updates no one is going back.

Partner

10/10

Exceptional

28 Apr 2026

Tama

Would stay here again! Beautiful property and very helpful staff!

Family

6/10

Pleasant

27 Apr 2026

John

The rooms in a hall were very clean and the staff were very friendly. The food is OK. The grounds outside the building and around the pool are rough limestone. We have been here several times and continually wonder why they leave it like that. It’s very uneven and difficult to walk on.

Friends

10/10

Exceptional

25 Apr 2026

Michael Vincent

Food and beverages were exemplary!!!

Partner

4/10

Poor

25 Apr 2026

Cathy Lynn

Cold food

6/10

Pleasant

24 Apr 2026

Dan w

The beach was far away from the hotel. The walkways were uneven and hard to navigate without blowing out a knee. There are almost no handrails so falling will be a trip to the hospital. The restaurants were good, however breakfast buffet gets a little old after while but to be expected.

Friends

10/10

Exceptional

22 Apr 2026

Alison

Staff was absolutely amazing! Our family had a wonderful stay and enjoyed the nightly events.

Family_with_children

10/10

Exceptional

21 Apr 2026

Karen

Room was always cleaned when we came back , room service was great! The front desk was polite ! The guest services team was so helpful planning out outings ! The staff was always cleaning & super polite! Over all pretty good stay for the family ! The kids club was nice & had multiple activities for all around ages.

Family_with_children

4/10

Poor

17 Apr 2026

Joanna

Very small resort. Tiny beach.

Family_with_children

10/10

Exceptional

13 Apr 2026

Levin

We visit Park Royal over spring break every year, and have done so for the last 10 years or so. Every year, they make improvements. Recently, they upgraded both the outdoor and indoor bars. The updates are wonderful.

Special shout-out to our favorite server, Jorge! He is the best! Much love, brother!

You can find better all-inclusive resorts in Cancun, Cabo, etc., but what you can't find in those areas is the world's largest swimming pool. The ocean in Cozumel is the best for swimmers, snorkelers, and divers. And unlike the mainland, there's also never any seaweed. Crystal clear, beautiful water full of coral and marine life. It's a world treasure!

Cozumel is our favorite all-inclusive destination, and Park Royal is our favorite resort on the island. We love it. We will be back next year. Thank you!!!

Partner

8/10

Excellent

13 Apr 2026

Lesesne

The property was gorgeous and perfect for me, my parents and my 8 year old son. What we loved most is that the guests were approx. 65% native, 25% American, and 10% European. The staff and customer service was 5 star all the way!

Family_with_children

10/10

Exceptional

12 Apr 2026

Tanner C

Good location and clean. They were even cleaning the trash cans every night. The beach is smaller, but you can swim further out than in looks in the pictures. We enjoyed our stay as a family!

10/10

Exceptional

10 Apr 2026

Rosa Erendira Mendoza Garibay

Nice room, pools and beach great and the staff very friendly and polite

Family_with_children

4/10

Poor

10 Apr 2026

Gerald

Our experience was a mixed bag, leaning more toward disappointing than impressive. The Italian restaurant was honestly a complete nightmare—so much so that my wife and I walked out and had to debrief what just happened. Definitely not the romantic dinner we had in mind.

The buffets were decent, depending on what you picked. Nothing mind-blowing, but you can find something to enjoy if you choose wisely. Now, the real surprise? The tostada bar right when you walk in—absolute must. Easily five-star quality and probably the highlight of the food scene. Also, the cauliflower soup… I know it sounds questionable, but trust me, it’s incredible.

One thing we really didn’t like was being approached about timeshare sales right as we entered the property. Not exactly the welcome you want when you’re trying to relax. On top of that, the hotel itself felt a bit dated and didn’t quite match the price point they’re asking for.

Overall, a few standout bites, but not enough to justify the cost or the hassle.

Partner

10/10

Exceptional

10 Apr 2026

Yesenia

Nice place, food was good recommend!

Family

10/10

Exceptional

08 Apr 2026

Larry Paul

Beautiful resort great location it was every thing I expected and more.

10/10

Exceptional

08 Apr 2026

Deisy Angelica Martínez

Beautiful place

Family

6/10

Pleasant

08 Apr 2026

Adam

The balcony in Room 1012 in Tower 1 looks at 2 LP tanks, a wall, and some brown plants. We had two rooms in Tower 1. Our other room was 1307 and it had a much better view. Do not use the elevator in Tower 1 with more than 4 people. We loaded 6 into the left elevator and the elevator stopped between floors for 20 minutes. Maintenance had to reboot the elevator to bring it back to the ground floor. Breakfast is usually good in the buffet. Eat lunch at El Pescador by the ocean and get the Baja tacos. The Frida Mexican restaurant seems to be closed. The theater is closed and taped off. Snorkeling is great in front of the resort. Our son and daughter loved the Silent Party. This was our 4th time staying at the Grand Park Royal.

Friends

10/10

Exceptional

06 Apr 2026

Daniel

Everything was great and the views were too. Wish the beach was a little bigger where it is. Maybe finding a way to open those rocks formation. Food was good and only 10 bucks to get to shopping via taxi.

Family_with_children

6/10

Pleasant

06 Apr 2026

Laura

Room was clean. The room service was subpar and restrictive, amenities in room were hit or miss and also not in line with most all inclusives. The staff was kind but service at the pool bars was also hit or miss and took a long time. There is one smoking area on the entire property and a 10 minutes walk from all pools, etc. seemed pretty ridiculous not to have more accommodations. I also wouldn't recommend for anyone needing accessibility, the walk ways are uneven and elevators extremely small.

Family

10/10

Exceptional

05 Apr 2026

Sylvia

We really enjoyed our stay! Our room had a beautiful view of the ocean and overlooking the gardens. The bed & pillows were comfortable and the room was beautiful. Very spacious and clean. The staff is very friendly and always there to make your stay perfect. We can’t wait to return next year!

Family

10/10

Exceptional

05 Apr 2026

Cheri

Very good value for our money. Beds are small (doubles are true doubles) but comfortable and fine for a week. Stayed 4 in a double room, 2 older teens and parents. The bathroom situation was a little weird with glass door on the shower and big mirror across from it so we put a towel over the glass door and were sure to warn each other when using the shower or changing. The toilet itself is behind its own door which is good. Spent evenings and mornings on the balcony - all rooms seem to overlook the courtyard and we could see the water and the ships from the balcony. Would not pay more for an upgraded view, but higher floors (5/6) seemed about perfect for views and a little more privacy in on the balcony.

Bring your own snorkels and masks, you can see lots of fish and people of all ages spend their day snorkeling on the beach. Didn't see any for rent but would have missed the best feature of the resort if we didn't bring our own. Activites and entertainment were great - lots of beach volleyball and the staff make it comfortable for everyone to join. Tried all restaurants, seafood place is the best but only open 1-4 pm daily. Some excellent themed nights in the buffet, breakfast was always good. Little coffee shop and blue marlin snack bar were perfect for the rest of the day. Don't miss the evening entertainment - cultural dancing shows most nights and social events such as silent disco, carnival, etc. under the 'big hat' - family friendly and fun for everyone.

Family

8/10

Excellent

03 Apr 2026

april

This was our fifth time staying at this resort. The hotel is very clean. Our room was beautiful and very clean. The ladies at the coffee shop were excellent. The food was okay for all inclusive. Not great but you can find something to eat. The Mexican restaurant was pretty bad which is odd considering it is in Mexico.
The snack bar and pool bars were great! The shows and dining experience has seriously declined in quality. I don’t think they have enough staff working the buffet dining area. It’s hard to get refills on drinks but it is clear the staff is working very hard.

The shows are honestly pretty bad.

Snorkeling off the resort is excellent. We saw a lot of cool sea creatures.

I highly recommend Elite diving on site both Omar and Rueben are fantastic instructors.

Partner

10/10

Exceptional

03 Apr 2026

Trevor

Friendly staff

Family_with_children

10/10

Exceptional

02 Apr 2026

Robert

Best resort shower ever!!!.Instant hot water.
Plenty of seats at beach and pool.. gotta mark territory early...food at buffet average..seafood/Mexican restaurant very good.

Partner

10/10

Exceptional

01 Apr 2026

Boris Pacheco

The resort is an excellent vacation experience! Fernanda, the manager, was so professional. The staff members were so friendly and helpful! The place is so clean. The one thing I didn’t like was the snack food bar by the pool and the Italian restaurant. The Mexican restaurant and the buffet were soooo magnifique though. This resort went way above our expectations. Aldo, the pushy share time sales rep, was really cool overall. Pedro set us up with a great tour to Talum, Cobá, and Cenote! Finally Alma is such a sweetheart. I highly recommend this resort and we think, we may return in November of 2026!!!

Partner

8/10

Excellent

31 Mar 2026

Luis

Pool side seating is comfortable with pool bar, good ocean view and cruise terminal rooms

Partner

8/10

Excellent

30 Mar 2026

Monica Lynn

The entire staff was amazing and the nightly entertainment was fun!

Family

8/10

Excellent

29 Mar 2026

Mark

I have stayed here numerous times for 1-2 weeks at a time and the food was better than before but could be warmer whether served or in buffet, the pool could be cleaned more often because the walls in the adult pool was dirty looking and water was taking on a green color, staff and property was better than past stays

Family

10/10

Exceptional

28 Mar 2026

Jill

We had a garden view room & it was lovely hearing the birds chirping! Palm trees for the view! The staff were always friendly & helpful. The rooms were cleaned by 10:00 daily. The food choices are good & there are many options within walking if you don’t want what’s at the resort. This was our second time staying at Grand Park Royal.

Partner

4/10

Poor

26 Mar 2026

Kathy

Disappointed. Food was mediocre. Never hot, usually cold. Poor selection of food in the buffet area. Waiting in lines for an omelet was extremely long., Service was slow or food never came. Lighting in bathroom was very poor, difficult to see anything. Offered great deals on excursion but then told had to go through a 90 minute presentation on a Member Plan to get the deals. Lasted 2.5 hours.... painful high pressures sales. Has a tiny beach and not other beachfront to walk along.

10/10

Exceptional

25 Mar 2026

Paul

Everything good

Partner

8/10

Excellent

25 Mar 2026

MarySue

Food was ok. Message was good but off of a noisy gym. Staff was good. Resort was clean!

Family_with_children

8/10

Excellent

24 Mar 2026

Daniel Patrick

Property was beautiful. Beach is small, and you need water shoes in the ocean to save your feet. Staff were friendly, and willing to help. Food was edible but nothing great. Pools were nice, activities were ok.

Family_with_children

10/10

Exceptional

24 Mar 2026

Susan

Very clean room. Resort, while older was very well maintained and updated. Lots of things going on. Staff friendly and outgoing. It was a very lovely stay

Family_with_children

10/10

Exceptional

23 Mar 2026

Seth

Ocean view room, huge comfortable bed.

8/10

Excellent

22 Mar 2026

Allain

Friendly staff, lots of options to keep you busy. Great system to get everyone involved in hotel activities. Only downside id say was limited selection of food and the temperature at which it is served

Family_with_children

10/10

Exceptional

21 Mar 2026

carrie

Staff was so friendly and helpful. The all inclusive experience was over the top exceptional! Room was immaculate! House keeping was phenomenal!

Friends