Name: Playa Azul Cozumel Hotel
Address: Carretera a San Juan KM 4, Cozumel, 77600, MX

10/10

Exceptional

07 Aug 2026

Victor

Very clean and friendly environment

Self

2/10

Poor

02 Aug 2026

Julie

Old building worn down furniture threadbare upholstery plywood room doors with old key locks that can be breached easily- not secure especially on the 1st floor off of the public areas including the bar, The pool is very small with murky water and the lobby has no air conditioning but several mosquitos. There are 2 brown vinyl lazy boy type chairs in a muddy clearing under some trees with a sign that indicates massages are $143 USD. This is not a hotel that should be open any longer. It should be condemned pending major renovations.

8/10

Excellent

01 Aug 2026

Dina

The property is a bit dated and small compared to the larger hotels around it, but it is well maintained and very clean. The bathrooms really need an update. We had a room that opened onto the pool. View was excellent. Bar was nice but a bit expensive $10 for a cocktail $5 beer. Food was also $$ $10 for an order of guacamole and $12 for a quesadilla. There arent many restaurants around so you are reliant on Taxis which are $150 pesos to surrounding restaurants or ride to the ferry.

8/10

Excellent

30 Jul 2026

Sterling

A very clean and comfortable boutique resort and on one of Cozumels best beach. Perfect for sunsets, it’s not a new crisp hip modern hotel, but very clean, comfortable bed, cold ac and plenty of hot water. Good Mexican style buffet breakfast comes with the price.

The staff is very kind and friendly.

It is located on the Northern hotel zone so it is very quiet, close to downtown and quick trip to the airport.

10/10

Exceptional

23 Jul 2026

Dell

The beach at the property was the best. Plenty of lounge chairs available in both sunny and shady areas. The water was crystal clear which allowed from excellent snorkeling. The free buffet breakfast was excellent as well.

10/10

Exceptional

20 Jul 2026

Rosa

Everything was beautiful room pool and beach

Family_with_children

8/10

Excellent

11 Jul 2026

Giovani

Great for travel with kids. Steps from amazing snorkeling and a 5 min taxi from the City Center. A little dated and the shower drain backed up, but we loved our experience and the location. Staff was very friendly and kind.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Juan

Great housekeeping staff

Family

6/10

Pleasant

04 Jul 2026

Galina

It’s so so old and all stink humid and mold, we’ve had roaches in our room. Pools are old and ugly. Ocean and the beach are beautiful, stuff is amazing
For this money I’ve stayed at way better properties, wouldn’t ever put 9 for this one.

Partner

8/10

Excellent

29 Jun 2026

Shellie

Hotel could use remodeling, location is great, and staff very friendly. The food and drinks were mid.

Self

10/10

Exceptional

24 Jun 2026

Patrick

WiFi was a little weak; TV all streaming, beach area/bar nice; walk in ocean area rocky but doable

Partner

10/10

Exceptional

10 Jun 2026

Maria

A very nice place, a beautiful beach, comfortable rooms with a spectacular sea view, good breakfast—I would definitely come back.

Family

8/10

Excellent

07 Jun 2026

Maria

The breakfast was ok but the restaurant offers a variety of different options. We enjoyed having dinner outside and the food was delicious.

Family

10/10

Exceptional

30 May 2026

Michaela

Loved the very spacious room, the location, and the staff was fantastic!

Partner

10/10

Exceptional

27 May 2026

Natasha

We enjoyed every moment at this resort. From the beautiful decor, delicious breakfast, spacious room to the breathtaking views.

Family

10/10

Exceptional

19 May 2026

Rhonda

Such a relief from the property we originally booked in town. The rooms were soundproof. Staff very nice and hotel was everything we wanted. Scuba with Chris is recommended!!!

Partner

8/10

Excellent

16 May 2026

Ronna

3rd time staying at the property. Just need to work on maintenance of property. Example, the lobby bathrooms were not working during our stay. Staff and room were great. Thanks

Partner

8/10

Excellent

10 May 2026

Jeffrey

Good value. Excellent buffet breakfast included. Peaceful and quiet (first week of May). Wifi in my part of the hotel was very slow and unreliable.

Self

6/10

Pleasant

09 May 2026

Nancy J

The breakfast was always great. If you are looking for fun at a hotel, this is not the place. One outside bar closes at 5:00 p.m. The other bar at 11:00 p.m. No happy music at either bar. Gift shop was closed. Massage place was closed. We had the front desk call them to make an appointment. We would not stay there again. They charged us for a bottle of water from the room fridge. We never touched their sodas and water. Not a good experience at all.

Friends

8/10

Excellent

01 May 2026

Sandra

Be careful walking on the pier it has a slippery spot and also the ladder can be quite slippery. Other than that it's perfect paradise!!!

Partner

10/10

Exceptional

28 Apr 2026

Laura

We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!

Partner

10/10

Exceptional

27 Apr 2026

Joseph

Great value. The location and view are really good. The building is a bit old-school (still use a room key vs a card or code), but for the cost it was great. The staff was very helpful and responsive, there are good restaurants in walking distance, and the on-site dive shop was convenient. We'd go again.

Partner

10/10

Exceptional

25 Apr 2026

Stacey

Bar Staff, breakfast, and outdoor bar and loungers were great. I would definitely stay here again

Friends

10/10

Exceptional

25 Apr 2026

Ray

Beautiful facility right on the water gray palapa great bartenders snorkel right off the beach

10/10

Exceptional

23 Apr 2026

John

Loved the property. Will definitely be back in the near future.

Family

10/10

Exceptional

21 Apr 2026

Elizabeth

I've stayed at the Playa Azul since 1995. It's been my \"go to\" for that long and will stay my \"go to\" until death do us part!
The staff is wonderful. Breakfast is good, too. Other than rude Americans, it would be the perfect place to spend time for any reason.
The \"hogging\" of palapas on the beach gets annoying; had to get there by 6 am to get a spot. But, such is a price of paradise.
The property is \"old\" so you're not going to get \"exactly\" what you want.
By far, imho it's the best \"little quiet beach\" on the island and I've been to most all of them.
The spa is fantastic; great \"specials\" and the staff is divine.
Most safe and trustworthy place to spend your precious vacation dollars. And do tip your staff...they work so very hard to do all the things; cooking, cleaning and caring! As a guest, make the effort, go the extra mile for them, like they do for Everyone

Friends

10/10

Exceptional

13 Apr 2026

Jeff

Worst thing I can say about our stay was a passing cruise ship interrupted one of the beautiful sunsets.

Partner

8/10

Excellent

09 Apr 2026

Johanna

This is a good hotel good location great beaches...

Family_with_children

10/10

Exceptional

03 Apr 2026

May

Fabulous!

Family_with_children

10/10

Exceptional

02 Apr 2026

Kenneth

Clean area with great bar and restaurant. Staff are exceptionally great.

Family_with_children

10/10

Exceptional

27 Mar 2026

Janet

We enjoyed our stay at this hotel. Rooms were spacious, the staff was hard working and friendly. The breakfast was very good with plenty of options. It was an easy $10 taxi ride to town. The Lobster House Restaurant and Key Lime Pie Factory across the street are both very good. The only thing that needs some improvement is the food served at the restaurant onsite.

Partner

4/10

Poor

24 Mar 2026

Charles

I paid quite a bit to stay there. I think I paid as much, if not more than the Hotel Westin, next door. The Westin looked amazing, because I checked it out. My room at the Playa Azul smelled of mold. I was disappointed.

6/10

Pleasant

15 Mar 2026

kim

Hotel staff nothing special. Dining room average. Bartenders ok. Like your a bother to order drinks.

Family

10/10

Exceptional

13 Mar 2026

Richard

Very enjoyable stay !

Friends

8/10

Excellent

10 Mar 2026

Shawna

Rooms are overall nice, just a little scuffed in places but not bad. Food in the restaurant is excellent. Get the tuna tostadas!

Having the snorkeling area right there is great. Would recommend bringing your own gear, though - the dive shop nearby has old equipment that's in bad shape and overcharges you for it. Not the hotel's fault, but wanted to mention so others are aware.

Partner

10/10

Exceptional

07 Mar 2026

Daniela

The beach is a small space however once you swim past the small pier there’s plenty of beach to snorkel in. The beach is calm and completely crystal clear for you to snorkel or take a nice swim. The hotel is older but well maintained and very clean. The staff is very friendly. The breakfast included is the best. The restaurant a bit pricey.

10/10

Exceptional

04 Mar 2026

Sara

Super clean and friendly staff

10/10

Exceptional

23 Feb 2026

Anne

Love everything about PA; return year after year because it’s so wonderful.

Family

10/10

Exceptional

22 Feb 2026

Bobby

Staff was amazing

Partner

10/10

Exceptional

18 Feb 2026

Dineac

Yes, we had a beautiful room and the staff was over the top friendly and helpful.

Friends

10/10

Exceptional

18 Feb 2026

Vicki Rae

Playa Azul is the best! Always clean; the rooms, the lobby, the dining area...even the sand is raked! The staff is friendly, kind, courteous, and always willing to help! Breakfast changes every day, and you have lots of delicious choices. The hotel feels like a home away from home, it's just comfortable. After a day of being out and about adventuring, I feel so relaxed and happy to be back \"home.\"

8/10

Excellent

04 Feb 2026

Melvie

Staff excellent!

8/10

Excellent

01 Feb 2026

Cynthia

Friendly staff, beach bar, buffet breakfast, clean rooms, dive shop and location on beach.

Leisure Partner

4/10

Poor

31 Jan 2026

Stephanie

Pros- house keeping, kitchen/wait staff, and bar staff was awesome. Very friendly, happy,

8/10

Excellent

29 Jan 2026

Cynthia

Quiet, clean, friendly staff, beautiful location with lovely beach for sitting and swimming, beach bar is nice, food is good, dive shop on premises, walkable to two restaurants.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Stephen

Great staff, clean rooms. Great restaurant on site. Snorkeling just steps away. Small resort with 50 rooms.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Jessica

Everything about this place stands out. We are returning guests and they always treat us like family. Check in and out is a breeze rooms are fantastic. You cannot go wrong regardless of the one that you get. Tiki bar outback is probably our favorite!

Partner

8/10

Excellent

20 Jan 2026

Andrew

Staff were very friendly and attentive.

10/10

Exceptional

18 Jan 2026

mike

Grab a room last minute, very glad we did.

Business

8/10

Excellent

15 Jan 2026

Robert

Comfy bed and nice ocean view from 4th floor balcony. Snorkeling was decent from shore (saw fish!). I would have been happier if pool was heated and there was a little more water pressure in shower. Overall nice place good people and nice to be away from cruise ships (good safe area)

10/10

Exceptional

05 Jan 2026

Kirk

We thoroughly enjoyed our eight day stay. This is a well-kept jewel. It’s small with a private beach that offers a nice get away from crowds. The staff is friendly and welcoming. I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Madeline

Wonderful staff, beautiful hotel! Ocean view rooms are 100% worth paying for

Leisure Partner

10/10

Exceptional

02 Jan 2026

Elyse

It was great!

Leisure Family

8/10

Excellent

30 Dec 2025

Patrick

Beautiful view, quiet, attentive staff

Leisure Family

10/10

Exceptional

26 Dec 2025

FUMIO

The room was very clean and view was great.

Leisure Family

6/10

Pleasant

21 Dec 2025

Rahman

An average hotel that is more like a motel. One set of old towels and they are not getting replaced with daily services unless you tell them (literarily) or take them to switch with new ones. Great friendly staff all around, great breakfast (we loved the young lady who was making omelet, Kindy, Gerry, Darvin, and Francisco), good food and service, nice access to the beach, which is public. Nice, quiet, safe neighborhood. On property scuba and diving equipment and training. On property SPA with nice people. Lots of walkways on the street side. There is no exercise room. The turtles can be treated better. Overall, the hotel has a distinct local culture we treasured.

Leisure Family

10/10

Exceptional

12 Dec 2025

Lane Ross

Yes, staff and facilities were great. Our only issue was the mattress are very hard and hurt our backs.

Leisure Partner

6/10

Pleasant

30 Nov 2025

sang

Property conditions.

Leisure Family

10/10

Exceptional

28 Nov 2025

Richard

Great property. Service and staff were wonderful. Breakfast took care of business. Access to chairs and water were uniquely good. If you like quiet this is the place.

Leisure Self

6/10

Pleasant

24 Nov 2025

Scott

older hotel so could use an update. location was good and it had some Mexican charm. Towels were worn and threadbare. We lost one of the towels and we were charged $65 for it! Food was average and the bar drinks were not great. Desk personnel were fairly friendly but didn't go out of their way to be helpful. Same was true for the restaurant staff

Leisure Partner

8/10

Excellent

21 Nov 2025

Jason

Very courteous and helpful staff combined with a relaxed atmosphere with direct access to the beach.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Josefa

Lots of choices for breakfast. Beautiful beach. Excellent Tiki bar and staff

10/10

Exceptional

09 Nov 2025

Wyatt

Such a wonderful hotel right on the beach, snorkeling and activities. Just a few steps away. Food was great as was the staff. We'll be back

Leisure Partner

8/10

Excellent

30 Oct 2025

Bryan

Clean, cute and for the most part a friendly staff. We received a walk-out unit as an Expedia VIP member which was convenient and scenic. Now the downsides, really poor internet throughout hotel, TV pretty much non functioning due to constantly disrupted internet signals. The Air Conditioning was really noisy and we couldn’t control the temperature as the thermostat was broken and stuck on high. We went to the lobby to explain the aircon issue and they sent the maintenance guy who said yes it was a problem unit and the only way to turn it off was by turning off the circuit breaker when then left us with no cooling. The shower pressure was really low and the patio had cheap white plastic chairs and table. The Pool was much colder than the Ocean water. The Staff, however, always seemed friendly at the inside bar, front desk and the restaurant, but not friendly at the outside bar. Overall an average stay but this hotel has some work to do to. Oh, and in the future please respond to messages sent through Expedia…

Leisure Family

10/10

Exceptional

20 Oct 2025

Alyssa

Great stay!

The staff was so friendly and helped us the whole time. We loved staying here. The beach was so close and the pools were awesome. The food was good and drinks were great too! We loved the included breakfast every day and loved the location. The turtles were a bonus too :)

Friends_and_family Friends

8/10

Excellent

14 Oct 2025

jamie a

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Leisure Partner

10/10

Exceptional

14 Oct 2025

Jonathan

Best hotel I stayed in during my whole trip to the Yucatan area. The hotel is guarded by security in the front and once in the courtyard, noticed a whole bunch of turtles on the property. The hitel is clean and refreshing and the staff was very friendly. The maintenance people were constantly working on the property, whether raking the sand or trimming plants. The hotel has a beautiful beach area as well as a pier you can walk right on, giving you access to Cozumels rocky and fish filled bottom for snorkeling. Had a great time and wish I stayed longer.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Jacqueline

Muy bonita vista que teniamos del valcon. la habitacion muy amplia y confortable, todo muy limpioy el personal muy amable, la cama muy confortable.

Partner

10/10

Exceptional

11 Oct 2025

John

Friendly staff, well maintained ,reasonable price, good quiet location. Would definitely stay there again.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Edith

I stayed for a week with my daughter. The people were very polite, the room was clean/comfortable and spacious with great service. The breakfast was very delicious with a variety of different dishes. Overall it was a great experience and I’d do it all over again.

Leisure Family

10/10

Exceptional

02 Oct 2025

Nidia

Excellent ocean view. Calm and beautiful private small beach. Delicious food. Opportunities to snorkel or acuatic moto.This is a small hotel with amazing ocean views.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Giuliana

We absolutely love it here we come and stay here every summer the staff is amazing and the food is so good definitely recommend

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Sheryl

Awesome

Leisure

10/10

Exceptional

19 Sep 2025

John

Very nice for the price

Business

8/10

Excellent

15 Sep 2025

Genny

The

8/10

Excellent

08 Sep 2025

Larry

I didn't like the high price of alcohol and no convient stores near by

Leisure Self

10/10

Exceptional

01 Sep 2025

ROBERT

Love this place. I’ll be back.

Leisure Self

10/10

Exceptional

27 Aug 2025

Esperanza

Excellent

Every single aspect gets 5 stars. Great service, friendly personnel. Breakfast was very good. The spa services...amaizing.All areas where always super clean and well attended.
The small beach is so close and beutiful.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Michael

Treated like family!

It is a wonderful place with great service, great food and drinks and its own perfect little beach. It was the best hospitality I have ever received on a beach/tropical vacation. It will be our go-to for years to come.

Partner

10/10

Exceptional

15 Aug 2025

ROBERT

Great staff, beach is awesome and private. Safe. Child and dog friendly , cozy bed. Great view from 4th floor balcony. Breakfast had many choices. Dinner and lunch great menu. I planned on four days and stayed 8
Options for food across street were good. Short ride to town. I’d stay here again and will.

Leisure Self

10/10

Exceptional

09 Aug 2025

Jorge

I do not regret booking my stay at this hotel! It was beautiful, the staff was amazing, very polite and caring , they really know how to take care of their guests. Breakfast was so delicious and they had so many options! Their private beach access was perfect! As well and the bar outside, especially the staff member out there named Darwin, he was a very kind and respectful man.This place is definitely a 10/10 recommendation!

Leisure Partner

10/10

Exceptional

05 Aug 2025

Verified traveler

We stay here multiple times a year... right on the water... can't be beat!!

Partner

10/10

Exceptional

05 Aug 2025

David

We've vacationed at Playa Azul over a dozen times over the years and we absolutely love staying there! This was our second visit this year. The beach area and snorkeling are first rate! Plenty of shaded seating and the tiki bar is right there (Great Drinks & the Beer is COLD). The menu items are also first rate and you can't beat the breakfast bar! Great service, fantastic coffee, and plates made to order by the chef. Perhaps the main reason we keep going back is the wonderful staff! They are so friendly, accommodating, and dedicated to making your vacation fun and relaxing! On this trip, we took my daughter's family with us that included two teenage granddaughters. They had an absolute blast, jet skiing, snorkeling, and hanging out by the pool. The Hotel wifi worked great so they could post photos to their friends. We highly recommend vacationing at Playa Azul to anybody! We can't wait to go back next year!

10/10

Exceptional

03 Aug 2025

Milena

This is an older hotel, but it had everything we needed. The included breakfast is amazing with lots of variety. The property is right on the beach with beautiful views. The toiletries smelled really good. The staff was very friendly. They also gave us a welcome drink upon arrival. You can book snorkel and dive trips on site. The only negatives were that the hotel is a little dated and the water pressure in the shower is low. If you stay here, note that the water in the shower takes a while to get hot. Overall, we had a great time and would stay here again. The price is right for what you get.

Leisure Family

10/10

Exceptional

29 Jul 2025

Tasha

Property is dated but the staff is wonderful. Great location for snorkeling. Quiet not crowded

Leisure Family

10/10

Exceptional

29 Jul 2025

Dalgis

We enjoyed our vacation there.. staff very friendly

10/10

Exceptional

25 Jul 2025

Ellen

Tropical elegance beachfront resort! We loved staying at Playa Azul Cozumel. From the excellent, friendly staff and the amazing large room with a jacuzzi to the beautiful beach and delicious food from both restaurants on the resort, we had the best romantic vacation! We will definitely come back! The resort was very quite, mostly couples and families. They had two open air restaurants. One was smaller and served the best hot breakfast (omelets prepared for you, and a hot buffet with mexican and american breakfast offerings), the breakfast buffet was included for us. They also served lunch and dinner too. The large open air restaurant had bands where you could dance and they had the best lime soup (myan recipe).
The pool was just the right size and there was a children's pool too with a small playground. Our room was on the first floor, so we had easy access to the pool and beach. I loved the natural tropical surroundings of the resort. The beach was on the small side, but the resort had plenty of sand, palm umbrellas, and beach lounge chairs. The beach was the perfect place to watch an amazing sunset.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Vladimir

Beautiful beach, perfect snorkelling awesome small little property would definitely come back

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

John Joseph

We've stayed here more than once, and it's always nice. The people are nice.It's a breakfast so good

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2025

Amanda

Everything was great. Only challenge was that the “queen beds” were actually full size, not queen and they were very firm. If that works for you then everything will be perfect!

Leisure Family

10/10

Exceptional

07 Jul 2025

MARIO

The Hitel Playa Azul is beautiful and most important is the excelent crew.. And there was not zargazo. Ir was Awesome

Partner

10/10

Exceptional

04 Jul 2025

jerry Billy

Properties, absolutely beautiful the staff are so friendly and helpful.
Perfect place to visit Cozumel we highly recommend .

Leisure

10/10

Exceptional

01 Jul 2025

Marney

The building is older and needs some upgrades but the food was excellent. The beach area is small but fabulous. A great spot for snorkeling.

10/10

Exceptional

28 Jun 2025

Marney

This place is older but it’s absolutely beautiful. The private beach is stunning . The snorkeling was outstanding and right in front on this hotel. The food was delicious, the lobster restaurant right across from it has live music and amazing food. The key lime factory is right across the street as well; it was so yummy. I would highly recommend Playa Azul.

Leisure Self

10/10

Exceptional

25 Jun 2025

Verified traveler

Hidden Jewel in Cozumel

Wonderful place with very small rocky beach. The staff makes everything possible to take care of whatever you need. at the restaurant the attention is very competent and friendly.

Partner

10/10

Exceptional

24 Jun 2025

Eileen

Playa Azul has a small beach with a beach bar and pool. It’s located between the Westin and Islands beach club. If you are like us and want the same quality of food and beaches as the Westin, but don’t want to pay for it,Playa is the place for you. Clean, quiet, friendly service, our room had a great view. We liked our beach better for the snorkeling we did every day (beach is rocky). Recommend and would stay again

Leisure Family

8/10

Excellent

20 Jun 2025

William

Attractive Mexican fountain at entrance not working. Poor first impression. Peaceful Old hotel, pealing paint ,cracks eveywhere. Good bar/food service at beach. Restaurant nothing special. Better restaurant across street.Breakfast included a plus. Attentive breakfast staff.Daily room cleaning good. No laundry service. Front desk ignorant of where to take dirty clothes.Not luxury but not too expensive either.Great snorkeling.

Leisure Self

10/10

Exceptional

19 Jun 2025

raymond

The hotel was fantastic. Expedia gave us a price of %107 and then added a $40 cleaning fee. It's a damn hotel. Expedia gets worse and worse.

Leisure Friends

10/10

Exceptional

15 Jun 2025

Jody

The beach and the snorkelling. The room was very spacious and clean. A great little place to stay, would definitely come back! The turtles are so amazing!! Make sure you feed them as well!

Leisure Partner

10/10

Exceptional

11 Jun 2025

Jerry

Exterior needs to be painted in some areas.

Leisure Family