Name: ZEL Cozumel
Address: Carretera Costera Norte km 5.8, Cozumel, 77600, MX

ZEL Cozumel

Cozumel · Mexico

Carretera Costera Norte km 5.8View location

100 reviews shown

6/10

Pleasant

20 Jul 2026

Stephanie

clean room

Family_with_children

6/10

Pleasant

20 Jul 2026

Jennifer

I have to say that the hotel is about to close for remodeling. I wish I knew that before going there because yes, it needs to be renovated (especially rooms and bathrooms). It was disappointing at the beginning and tried to get a room upgrade but they said they were only doing 50% of occupancy and all available rooms with better conditions were booked. (This bc they are getting ready to close for renovations). Another disappointment was the beach conditions. We picked this hotel bc of the width of the beach, but unfortunately water was brown due to the sargazo problem affecting surroundings. We couldn’t use the beach at all. However, Hotel is very clean as you see staff all day taking care of every little space. Staff members are so friendly, courteous and attentive that they made us feel welcomed at all times. From the restaurants Francico, Ian, Jorge, I may not remember all their names, but they are all 5 star service. Food was okey, I was expecting a little bit more tasteful food as I always had good food experience in Mexico but it was okey for an All-Inclusive. As I mentioned to Carlos (activities mgr), who was also very friendly, any disappointment ended up being neutralized by the attention and good service. I hope renovations make this hotel have better rooms and amenities and also hope they find a way to ensure people xan enjoy the beach (not the horrible wall that the neighbor hotel built wich ruins the nature feeling of the beach).

Family_with_children

10/10

Exceptional

19 Jul 2026

Marisela

Room was clean, staff were very nice, Ocean view was great!

Partner

2/10

Poor

18 Jul 2026

Anas

Terrible beach with rocks and tons of seaweed and dark brown water not inviting at all and terrible poor wifi

Family_with_children

8/10

Excellent

16 Jul 2026

Alfredo

Hotel room, dining room and swimming area were very clean.

Family

10/10

Exceptional

10 Jul 2026

Rhianna

Perfect stay

Family_with_children

8/10

Excellent

09 Jul 2026

Karen Fierro

Todo bien , lo único para considerar es la distribución del espacio, si vas con niños estarás en la alberca de niños y esa no tiene vista al mar, está casi escondida
Muchas veces las actividades para los niños no se llevaban a cabo pero de ahí en más todo excelente
La playa muy bonita, todo muy limpio y el buffet muy variado y rico, y el personal muy amable y atento en todo momento

4/10

Poor

06 Jul 2026

chris

The hotel is smaller than other hotels in the area, less restaurants and the buffet has very limited choices, the hotel is not sound proof so we could hear people from upstairs having s@x

6/10

Pleasant

06 Jul 2026

RICARDO

Buffet variety is limited, I guess was because hotel was not full and need to limit options. I did not see many typical local food, but it was Ok.

Make sure you select private airport to hotel option, otherwise you might end waiting long time for other travelers to clear customs and migration at the airport.

Partner

10/10

Exceptional

04 Jul 2026

Amy-Lee

the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!

Friends

8/10

Excellent

01 Jul 2026

Audrey Kuhlman

Food variety on buffet

Family

10/10

Exceptional

27 Jun 2026

Jessica

Greatest vacation ever. Staff were amazing always helping me out and answering questions that I had. I loved the activities that they have (everyday is something different at 9pm). Went with my daughter alone and i felt safe, really recommend visiting it.

Family_with_children

6/10

Pleasant

26 Jun 2026

Rachel Christine

The hotel was nice overall. We were happy with our room and the staff were very helpful and friendly. Everyone was great with our kids. The adult pool seemed much nicer than the family pool, so it was disappointing that it was adult only. The beach/water was unusable due to heavy sargassum. The day beds near the beach/pool were very nice. The kids activities seemed great for younger children but were not as appealing to my 9 and 11 year olds. The hotel and rooms were nice and we found the food to be good - we liked the freshly made items at the buffet grill area and enjoyed the Fish House restaurant. It did rain once and the roof of the buffet building had several leaks. We had a very nice stay but would likely not stay here again - primarily due to the sargassum which is not the hotel's fault.

Family_with_children

6/10

Pleasant

22 Jun 2026

Jackie

The property is dated, not what I was expecting for a Melia. However they are in the process of renovating the hotel. The one problem for me was that there is only 1 restaurant (buffet) and 1 a la carte (fish) which have AC. The buffet restaurant always felt warm, they needed to adjust the temperature. The Mexican restaurant was outdoors, which in June made it very hot. The hotel is small, since they are renovating, I would suggest 1 more indoors restaurant. The spa was ok, just one room, no steam room or anything like it. Gym was incredibly dated.

Partner

10/10

Exceptional

15 Jun 2026

Mina

Great experience. Will be coming back!

Self

10/10

Exceptional

15 Jun 2026

Gopika

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.

6/10

Pleasant

12 Jun 2026

Jose

The hotel is ok. Needs to change lot of things. The variety of the food needs to improve, the options provided are not too good or famous mexican dishes as expected.
The night shows are ok, however the DJ was a disappointment.
They need to do more activities at the pool, specially for kids,teenagers.
When it comes to reservations at their 2 special restaurants, you can only do 1 reservation per stay, unless you stay more than 5 nights, you can do 2 reservations.
The food at the seafood restaurant was really good.
I also feel they need more snacks during the day.
Coffee shop should be open longer, most people like to drink coffee during the day.
Rooms,amenities, are great

Family_with_children

8/10

Excellent

09 Jun 2026

Raymond

This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.

Family_with_children

10/10

Exceptional

06 Jun 2026

Andrew R.

After many other hotel bars giving me a blank look when I asked for a cocktail, the guy at Melia made me Godfather and a Boulevardier one night. Perfection.

Family_with_children

10/10

Exceptional

05 Jun 2026

Peter

They’re doing a renovation this summer so I think they know they needed an upgrade. The property is a little on the old side, even though they try their best to keep up.

Family

6/10

Pleasant

05 Jun 2026

Fairly nice, but the bathroom was very small. We had to track down someone to clean our room. Bars and restaurants hours were very limited.

Partner

10/10

Exceptional

04 Jun 2026

Katie

We really enjoyed our stay at Melia. I wasn’t a big fan of their food, but I am a picky eater. Breakfast was my favorite. You can definitely make it work. Beach was very clean and amazing. I would come back, for sure!

Friends

10/10

Exceptional

26 May 2026

Keri

The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!

Friends

10/10

Exceptional

25 May 2026

Shannon

The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!

10/10

Exceptional

22 May 2026

John Francis McCarthy

This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.

Partner

8/10

Excellent

20 May 2026

Michelle

Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.

6/10

Pleasant

15 May 2026

Michelle Amaya

Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear.
Staff was nice, especially in the buffet restaurant. Those servers were on top of it.
Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations.
Pool was also not great as in the adult pool most of the pool was too deep to stand.
We would 100% go to Cozumel again, but not this resort.

Partner

8/10

Excellent

14 May 2026

Lisa Marie

We enjoyed our stay here. We did the upgrade to Level and felt it was worth the price. It is a quieter resort; not much night life, so relaxing. Waitress staff minimal around the pool and lobby. Wait staff at restaurants was always great. Food was all very good due to the small nature of the resort; everything was always hot and flavorful. We enjoyed the food truck by the pool. Bali beds around the pool & beach are nice. All rooms are spacious and ocean view-stocked daily with . We liked that the room key is your wrist band. Our concierge Gerardo was awesome! The foam party at the beach was fun even for young adults. The sunset cocktail party was nice. We felt the Mole restaurant could be turned into a steak house since there were so many similar Mexican food options already. Shout outs to Lupe, Anna and Freddy at the buffet; Edi & Daniel at the beach bar, Erik & Santiago at pool bar.

Family

10/10

Exceptional

13 May 2026

Fatima Noreen

Clean room and friendly staff.

Partner

10/10

Exceptional

05 May 2026

BARBARA

Beautiful! Great place to stay. Nice staff, clean, nice beach. I will definitely return.

Family

10/10

Exceptional

04 May 2026

Barry

Everyone there were friendly and helpful. Easy check in. The food and the drinks were great. Would highly recommend!!!

Partner

10/10

Exceptional

04 May 2026

Maria

This is my forth time here and I’m still impressed with the great service and facilities the staff c

10/10

Exceptional

03 May 2026

Drake Ethan

Bar stocked, rooms air conditioned and room was very clean. Staff were excellent the entire stay (s/o Oscar our concierge). Would definitely return.

Friends

10/10

Exceptional

01 May 2026

Colton

Very clean room and AC in the rooms were cool. The AC in the buffet and lobby was mixed but overall good. Specific staff shoutout to Guadalupe, Lupe, and Angela from the buffet. They were FANTASTIC and very attentive during the time we stayed. The next staff on the property by far!

Friends

2/10

Poor

30 Apr 2026

Tiffany

It was the most discriminative environment I have ever been in. We were watched continuously for what I believe to be from our color. They frowned at us and whispered continuously. After being monitored for so long, we started to document the experience and have a bit of tangible evidence of the injustices. We paid for the v.i.p rooms and experience and it didn’t feel like it at all. It seems as if because of the language barrier that after we asked a question, they attempted once to answer and then would either walk off or just have an awkward silence until we came up with a solution ourselves. The security at one point followed us and asked “do you belong here?” We watched as other guests enjoyed the luxurious experience we should have had, even the ones who didn’t pay for v.i.p. The food was not good at all. We stayed for 7 days and 6 nights and for the first 4 days the water on the shore was filthy. On the 5th day they filtered the water and you could literally hear the people rejoicing. This was my first time out of the country and it was a terrible experience. One day as we entered the hotel from going downtown, one of the workers got on his small walkie talkie and uttered some words as he looked at us and then hurriedly turned his head, we went up the elevator which is in terrible condition btw and got to our room to ironically discover that the keypad to our room went out. The stay at this place was not welcoming and it feels as if people of color aren’t wanted.

Partner

8/10

Excellent

30 Apr 2026

Amy

It was really good and Geraldo was fantastic went out of his way to help us what a joy ! But but he was not alone so many nice people great property

10/10

Exceptional

28 Apr 2026

Erica Pricela

Took my wife, 2 year old daughter and mother in law. Had adjoining rooms, perfect set up to let us come in and out of baby was asleep in ext room over and not make noise to wake her. We absolutely loved it. If you’re looking for the party vibe, crowd, spring break- this ain’t it. Very chill, relax setting, amazing service, clean grounds, beautiful sandy beach. We upgraded to the level service( do it), great food!!! Plan to come back ASAP
Concierge Gerardo was on top of it ! Clear communication, eager to assist in any way he could.
All the servers were fantastic, our regular became Guadalupe, sweet lady, consistent attention made sure we were set. Amazing place

Family_with_children

10/10

Exceptional

27 Apr 2026

Brittani

LOVE this place!! We will be back.

Partner

10/10

Exceptional

26 Apr 2026

Dorothy

The room and the staff and the food and the location were absolutely wonderful. I was a bit put off by the all inclusive emphasis including snorkel gear, kayaks etc but then after an hour you had to pay $10 or more. In the spa I got an absolutely fantastic massage but I had booked a massage and a facial and I wrote that down on the form I filled out. Small discrepancies for sure. Overall we loved it

Family_with_children

10/10

Exceptional

26 Apr 2026

Dorothy

This is an incredible property with wonderful people in a very beautiful spot. We enjoyed it immensely.

Family_with_children

8/10

Excellent

26 Apr 2026

Gary

The room was cleaned, towel stocked,tp and Kleenex. Water and coffee (I even contacted concierge about more coffee
Pods… Same day).. very helpful
With reservations for restaurants
And cabanas. Not
One person acted like they didn’t want to help. All
Had smiles and cheerful dispositions. Bartenders knew mixed drinks and helped with selection! Yum!

Food at
The buffet was surprisingly consistently good!
One point is the restaurants were good but not great. Service was over the top but the food was mediocre.

Partner

10/10

Exceptional

25 Apr 2026

AMY

This is our first time going to an all inclusive and to Mexico so we have nothing to judge off of but we had a great time. The resort was a bit outdated but was very clean. The staff were super nice, helpful and wanted to make our experience wonderful.
The food was good. we found items at each dinner that were delicious. They have different themes for each evening. We ate breakfast and dinner at the buffet. Tons of options that we could get a filling meal and be able to try new food and still have basic options if we wanted. We didn’t go to the 2 restaurants just because having a set time didn’t work out for when we were hungry or not
The beach was great the last day and half. The water was brown from the sargassum so we ventured down to the other side of the barrier and swam there. the workers did a wonderful job keeping the beach clean though. No build up and no smell
For the price point and overall experience we would definitely stay here again
We also used Fantasy travel for airport shuttle which you could book ahead of time with all your flight info and they set the times. 10 minute drive from airport to the resort

Partner

10/10

Exceptional

24 Apr 2026

Jenna

Fantastic!

Family_with_children

8/10

Excellent

21 Apr 2026

Arlyn

the staff and the overall joyful atmosphere of the resort are wonderful.
the pools and sandy beach are great.
Diego helped everyday on the beach, and Luis kept the pool bar drinks flowing.
plenty of hot water for showers.
it was easy to receive reservations at the ala cart restaurants.
the elephant in the room is the seaweed & mangrove grass. they work each day to remove it, but the first 50ft of water remains brown. after that, beautiful shades of blue.
a 500 ft walk down the beach takes you to clear water.
there is also a hippo in the pool, but he is a slide.
the food is even better than I remember from past stays.
i was surprised to find that the catamaran use was an add on fee, but that misunderstanding is not the fault of Melia, as I booked through a third party description. I had a fantastic hour of sailing with Memo as my guide.
we enjoyed our relaxing days at the Melia.
sand, sun, pool, dining- it was a good time!

6/10

Pleasant

18 Apr 2026

Kimberley Ann

Very quiet resort. No real entertainment. Was very clean. Drinks were not top shelf. Only 2 a la carte restaurants.
Overall we had a good time.

Friends

6/10

Pleasant

12 Apr 2026

kelly

Not for family with teenager !!!!!!!!!!!!! To old for family pool and not old enough for adults only pool.
Adult pool is also the one by the beach so unless you want to spend entire vacation at toddler pool away from the beach I wouldn’t recommend.

Family_with_children

4/10

Poor

11 Apr 2026

Lonzo

No information was given during check in about activities, food, drinks and didn't get our spa discount or 200.00 resort credit. Swim up bar is way to small for the amount of people that want to use it. Adult pool is also too small. Water was always everywhere and the tile is so slippery I slipped and fell twice. All the service employees were great and friendly. Restaurant hours are not very accommodating nor the bars. Menu changes for lunch and snacks are needed. Food and drink availability should be from morning to midnight. No hot tubs. This is not what we were expecting from an all inclusive resort. A real let down.

Partner

10/10

Exceptional

09 Apr 2026

Melissa Jean

Great spacious room, staff is wonderful- Diego, Jorge, Gerardo, Martin. Same staff as last year when we came. Pool nice and clean.

Partner

10/10

Exceptional

08 Apr 2026

LTisha

Our visit was great. There were so many activities for the kids. The food at the buffet was not desirable but no worse than any other all inclusive resort. They could do a better job of allowing reservations to their other restaurants every night which would fix the issue with the buffet food being undesirable.

10/10

Exceptional

07 Apr 2026

Jonah Paul

8th time here and it's consistently wonderful.

10/10

Exceptional

07 Apr 2026

Patricia A

Resort was clean and staff was friendly

Family_with_children

10/10

Exceptional

06 Apr 2026

Tammy

Comfortable beds with great pillows and linens, spacious resort, plenty of dining options, great food,and wonderful staff!

Family

8/10

Excellent

06 Apr 2026

Douglas

Beautiful site on ocean.

Family

4/10

Poor

05 Apr 2026

ipek

Great staff, old and musty, moldy building, nice pool and bar area.

Family_with_children

6/10

Pleasant

04 Apr 2026

John

Staff was the best! The in house “restaurants” aren’t worth it, you can get better food off the buffet.

10/10

Exceptional

02 Apr 2026

Bruce

Great staff.

Friends

8/10

Excellent

01 Apr 2026

Robert

Enjoyable stay! Fish house was the best meal ever!

2/10

Poor

31 Mar 2026

Robin Kristopher

Room was clean, no elevator so be aware, only 2 bar locations, 2 small pools, and alot of stairs. Food was absolutely horrible compared to other resorts we have stayed, bed was old and in roigh shape.
Other then that is was fairly calm.

Partner

10/10

Exceptional

30 Mar 2026

greg

Better entertainment would be nice.

8/10

Excellent

30 Mar 2026

manuel

Beautiful!
Only downside is the seaweed that has been an ongoing issue unfortunately!

8/10

Excellent

30 Mar 2026

Barada

It was clean.

Family_with_children

8/10

Excellent

30 Mar 2026

Seth

It was a decent all inclusive. Wifi was spotty. First day we came, greeted by bellboys and then went to check in as the online check in wasn’t working. Met Hannah who was helpful in introducing us to the hotel but informed us that they are going through Reno’s and tried to ask us to go to a 45 min presentation in exchange for a $70 usd romantic dinner or one day at the level to get a cabana bed. We were so exhausted we declined. We got a call at 8:30 the next morning from her reminding us to see guest services to book for the included restaurants. We booked a night at the fish house and the yucatan restaurant and a magic show evening. Every restaurant has a separate menu if you wanted to pay extra otherwise all included. The staff were friendly and I enjoyed the service from Jorge, Anna, Emilio, and Feliciano from the mosaico buffet. The pool bar was great and Santiago made the best drinks. I only had mocktails but they were fantastic. Lots of seaweed and at night, some of the night entertainment or Renos can be heard through the walls of the hotel and kept us up. Sometimes some kids didn’t adhere to the adult pool being adults only. Not hard to secure lounge spots. Very few bugs around. A few dead cockroaches noted in the one public bathroom but otherwise the maids work very hard to keep everything clean. We loved grabbing ice cream at the latte station and they had entertainment throughout the day with activities, tennis court, etc. Massage lady trying to sell daily massage

Partner

8/10

Excellent

29 Mar 2026

Ann Frances

The childrens pool and the adult pool are not near each other so it was a challenge to keep eyes on children while trying to enjoy some adult time.

Friends

10/10

Exceptional

28 Mar 2026

Marylisa

Beautiful bright room, great staff, great food, lovely beach and pool area!

Partner

8/10

Excellent

27 Mar 2026

Susan

So much seaweed. Avoid until May

Family

8/10

Excellent

26 Mar 2026

Thomas Patrick

They need Light Beer! For people that love light beer! Everything else was great!

Family

10/10

Exceptional

25 Mar 2026

Sarah

The staff here is fantastic and make your stay seamless. Beautifully decorated and immaculate beaches.

Friends

6/10

Pleasant

24 Mar 2026

Ashley

Get a tractor to clean the seaweed off the beach. Could not enter the water due to the seaweed and there were a few workers shoveling with a pitch fork.

Friends

10/10

Exceptional

23 Mar 2026

RITA Anne

There were heavy rains and the dining room ceilings were leaking. There were so many hungry, wet people that the staff handled with smiles and grace. The staff worked so hard to keep it all going. Kudos to all of them and sincere thanks!

Partner

2/10

Poor

23 Mar 2026

roberto

Our room was nice. The staff is always amazing. But 3 out od 5 days my family was sick from eating the buffet. Diarrhea,vomiting,and cramps. We have been here several times before with no issues. My 12 year old would eat only french toast because he was afraid of being sick again and thw food selection was AWFUL!!!!! it rained and the dining area as well as halls were flooded. My husband and I could barely move because the bed was awful. We were in The Level area.

After 5 times WE WILL NOT RETURN!!!

Family_with_children

2/10

Poor

22 Mar 2026

Rebecka

We travel to all inclusives quite frequently and the food at this particular resort is the worst we’ve had. The most bottom shelf liquor I’ve ever seen, vodka and tequila in plastic bottles with names you’ve never heard of. Very tiny resort and not a lot to do. Staff was very kind and nice

Family_with_children

8/10

Excellent

21 Mar 2026

David

Hotel was nice and clean with friendly staff.
The weather did not cooperate resulting in high seaweed on the beach.
Would stay again

10/10

Exceptional

20 Mar 2026

Kris Robert

The staff were great, very pleasant and accommodating. Check in was easy. Beach area is beautiful!

Family

10/10

Exceptional

20 Mar 2026

Cynthia Nicole

A wonderful stay. They had plenty of Gluten Free options for me. Staff was extremely nice, friendly and helpful. We want to go back & bring the rest of the family!

Partner

10/10

Exceptional

18 Mar 2026

Felix

This was our fourth stay at Melia. We love it! Feels like home.

Family

10/10

Exceptional

15 Mar 2026

Michael

Our staff including Geraldo was our concierge was very helpful and checked on us everyday scheduled all our dinners and did numerous other items to make our stay more comfortable.
Diego scheduled our cabana daily and he and Alejandro brought us drinks from the pool bar. We also had dinner staff Francisco , Archangel , Jose served us dinner at Fish House or Mexican dinners

Friends

4/10

Poor

15 Mar 2026

Dennis

Stay away from this place unless you are a member. Everything is limited, especially the food/restaurants for non members.

Partner

10/10

Exceptional

13 Mar 2026

John Gerald

Nice resort. Not much choice for à la carte. Buffet food wasn’t hot but they did make stuff in front of you that was good. Nice atmosphere. Close to airport and main town. Cozumel is a wonderful island to explore. Highly recommend it.

Partner

6/10

Pleasant

13 Mar 2026

valerie

Over all our room was good. A few long hairs in the tub the first day though. The Fish House was excellent but the chicken served at the magic show was very tough. Buffet super was not the greatest but breakfast was good. Lots of shaded area and the beach was beautiful! We were there 3 nights and would probably go again at a better deal.

Partner

10/10

Exceptional

12 Mar 2026

Joshua

Our family of four enjoyed the resort. Staff were amazing! Our room did have a funky smell but it was clean. The food was good for an all inclusive resort.

Family_with_children

10/10

Exceptional

05 Mar 2026

Marlo

Room was wonderful

10/10

Exceptional

04 Mar 2026

Robert P Fisher

Extremely clean !!! Friendly and helpful staff!!
Gorgeous view from ocean view non level plus great beach accommodations in quietest area of the resort steps from the ocean front bar!!!

8/10

Excellent

03 Mar 2026

Emil

Overall Melia All Inclusive was a really good choice for a more intimate vibe if that is what you’re feeling. There isn’t a lot of loud party’s going on through out the days. The staff was amazing, always welcoming and delighted to see you where ever you are on the resort. Overall I love the fact the buffet does theme dinner nights through out the week. Always plenty of options even if you don’t eat seafood. My boyfriend and I stayed on the Level Room on the 10th floor and can’t get over the ocean views from sunrise to sunsets. Not to mention leaving the door open and falling asleep to the ocean waves. Thank you Melia for a wonderful experience.

Partner

10/10

Exceptional

01 Mar 2026

Brandi

Everything!! Staff, room, beach, food, drinks!!!

Self

10/10

Exceptional

22 Feb 2026

Chad A

Staff and cleanliness

Friends

8/10

Excellent

22 Feb 2026

Dmitri

Melia was excellent for our stay. The location is at the northern most tip of the island so it can be a tad windy and the water in front of the hotel can go murky. The beach itself was excellent with plenty of seating and sand to play in.

The highlight of Melia is the staff. We had exceptional service at every turn. The beach drinks were served by Christian who was always around and running back and forth getting the drinks to you. At night the beach security was done by Ramone who was friendly and always had a smile. When it came to resturants, the food was top notch with plenty of options and always served with a smile. Family had some picky eaters and they came away smiling. No issues with any upset tummys and we ate everything there was to eat.

There are many activities for kids (basketball, shuffleboard, mini golf) along with a kids club if you want to ditch them.

Transportation to the Hotel takes 15min from the airport and the cost is 300mxn. I would recommend walking outside the airport towards the traffic circle and there is a line up of taxis. You can book a shuttle at the airport but will pay around 30usd per person.

The snorkeling at the resort is mid. The water is a bit murky. But if you walk over to the break wall in front of Westin Hotel, the water is clear and that are tons of fish to look at. Check-out the wall itself as it's teaming with life.

Overall an excellent choice and would recommend for families, not a party resort.

Family_with_children

8/10

Excellent

21 Feb 2026

Carrie

The resort was calm and relaxing! Our room had beautiful view within steps of the beach. The beach bar staff were incredibly accommodating and wonderful to talk with. We enjoyed our stay and would recommend this resort to others looking for a relaxing vacation!

Partner

8/10

Excellent

21 Feb 2026

Patricio

The room was clean, the staff were excellent and the beach and pool areas were great

2/10

Poor

19 Feb 2026

Erica Lynn

Service was rough. Rooms are needing severe upgrades. Beds and pillows were very uncomfortable. Food and drinks were not appetizing. Things close early, only thing open majority of the time was a sloppy
buffet. You have to make reservations for the restaurants and when we tried there was no available times for days, along with the cabanas.
For this kind of experience don’t even waste your time and money. We went with 3 other couples and nobody enjoyed their stay unfortunately.

Family

10/10

Exceptional

19 Feb 2026

Amanda

This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.

Family_with_children

8/10

Excellent

18 Feb 2026

George

Clean rooms and overall good food. The restaurants missed the mark but

8/10

Excellent

17 Feb 2026

Ian

Gardenview room. It was an older room in need of an upgrade.
Beach was good - lots of sargassum which was being cleaned up daily.
Food was okay. Restaurants were good.
Service was okay.
The hotel location was good. We walked to town multiple times.

Leisure Family

10/10

Exceptional

15 Feb 2026

Rob

Great location, stars and facilities

Leisure Partner

6/10

Pleasant

11 Feb 2026

Geoffrey

The good staff, room, staff, and regular restaurant servers, beautiful beach, reception area. Good food in seafood à la carte.The bad food in the regular restaurant, pool should be heated too. Cold doesn’t get enough sun, you have all the makings of the great resort except your food needs to be improved a lot. It’s pretty bad.

Leisure Partner

8/10

Excellent

11 Feb 2026

Anthony Scott

We have stayed here many times over the past 20 years, and found this year was indeed the cleanest I have ever seen @ the Melia. We finally got a great room oceanfront!
I have over 25 years in Quality & continuous improvement. There are opportunities for improvement needed in food preservation. Most if not all prepared food was cold. Even at opening of buffet hour food was cool. People were pretty good about returning the covers on the skillet pans, but heat to them is inadequate at best. I realize buffet style is a challenge, but the current process greatly needs improvement.
I would think warming lights much lower to the food may be worth while. It is my understanding that there are new owners. I would challenge them to secure a higher temperature for prepared food. Perhaps monitoring the temperature in several areas and gathering the data first would help you decide other means of improvement.

10/10

Exceptional

10 Feb 2026

Donna

Clean room and staff

Leisure Family

6/10

Pleasant

10 Feb 2026

Reuben

The property itself is beautiful and the beach is absolutely stunning. The drinks were consistently great and one of the highlights of the stay. You will have to ask for a double to equate to a normal drink. The grounds are well maintained and the setting is very relaxing.

Unfortunately, the overall service experience did not match the setting. The majority of the staff seemed disengaged and uninterested. Our assigned concierge, Gerardo, was not helpful - I messaged him multiple times with questions and either received no response or a reply the following day, which made planning difficult.

The buffet was also disappointing. The food was consistently cold and the selection was very limited at most meals.

While the location and beach are fantastic, the level of customer service did not meet expectations. For the price point, I would likely choose a different property next time with stronger service and better dining options.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Karen

We have gone to the Melia for years now. We were terribly disappointed in the food. My fiance got food poisoning and has been terribly sick for 2 weeks so far. Then they charged us $50.00 to change the sheets from the mess he made. The wait staff in the buffet was not near as friendly or accommodating as in years past. The service at the bar was wonderful. Willian did a fantastic job as always.

Leisure Family

6/10

Pleasant

09 Feb 2026

Aldo

Staff was great.
Room cleanliness need to improve.
Two out of three days they ran out of bacon for breakfast. One day, they ran out of jalapenos.
Dinner at the show was served cold, soup and chicken breast.
Only allowed to select a restaurant for dinner once during our three night stay. The dinner at Fish house was the best through our stay.
Limited and cheapest brands of alcohol unless you upgrade to what is called \"Level\"
Old building, needs to be upgraded.

Leisure Partner

8/10

Excellent

09 Feb 2026

Christopher

Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.

Business_and_leisure Family