B Cozumel

Mexico , Cozumel
COZUMEL, Carretera a Playas San Juan Km 2.5 - Zona Hotelera
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Barbara

Really enjoyed this hotel. Two restaurants, two pools, access to the ocean for snorkeling, poolside cabanas and multiple seating areas. Yoga and massages available. Staff is very friendly and accommodating. Elevator access and water stations on every floor. The food was delicious! Hope to return soon!

Self

10/10

Exceptional

20 Apr 2026

Marela

Me encantó es hermoso

Family

6/10

Pleasant

05 Apr 2026

JOHN PAUL

There is abundant sea life, right off the pier tons of sea turtles

Self

10/10

Exceptional

20 Mar 2026

Jim

Small hotel with friendly staffs

10/10

Exceptional

17 Mar 2026

Janella

The hotel was amazing, great location, safe easy parking, beautiful views, the pools and property are gorgeous. Food at both restaurants is delicious and the spa was amazing. Cannot wait to come back here!! Highly recommend.

Partner

10/10

Exceptional

16 Mar 2026

leigh

Beautiful pool area and he small cove in front is some of the best snorkeling I did on my entire trip. Next time I will skip the boat tour and just spend the whole day here.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Marshall

The view from the rooms is amazing! So beautiful and relaxing

10/10

Exceptional

05 Mar 2026

Shawn

Pristine ocean view from our 4th floor room. Overall, staff was excellent. A great place for recharge & relax 😎 👍

10/10

Exceptional

03 Mar 2026

David

Great place. Clean and friendly staff.

10/10

Exceptional

01 Mar 2026

Elisa

Great location, excellent food, friendly staff

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Judith L

Ed breakfast buffet!The location & setting is beautiful, oceanfront, but there is no sandy beach! There is, however, a nice sandy area overlooking the ocean. Two restaurants are reasonably priced, with friendly service. Excellent includi

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Felicia

Hotel B Unique is incredible! Marcela, David, Raymundo & Eduardo made us feel right at home. Days by the pool and sea were just what we needed & we’re grateful for the blessing of calling it home for a few days. Can’t wait until next time!! Highly recommend.

Partner

2/10

Poor

16 Feb 2026

gregory

This hotel is one of those hotels that get you with hiding fees and then you’ll just see them on your credit card

Leisure Family

4/10

Poor

09 Feb 2026

Jeffrey D

Overall very disappointing. I left a day early. Run down, smelly and under construction (noise and smells). Staff in the two restaurants and the food was excellent. Reception was poorly managed, slow and unaccommodating. I do not recommend this property.

Leisure Self

10/10

Exceptional

08 Feb 2026

Billy

Our room and view were amazing!! The staff were fantastic!! Food was delicious and they were more than willing to make some things that weren’t on the menu like a simple sandwich 😊.

Our only criticism would be the lack of hand railings and a way on and out of the family pool, pretty much have to climb out.

Leisure Partner

8/10

Excellent

05 Feb 2026

Sue

The staff were very friendly and welcoming, everyone greeted us wherever we were. The outside areas are wonderful, the restaurants are beautiful and the food is good. I love the rocky cliffs, tiny lagoon and the decks with stairs to access the sea. There are comfortable chairs and loungers and the pools are very nice.
We chose an ocean view room and it was lovely to have the sliding glass door open at night and listen to the waves. The beds are decently comfortable. There was also a bar fridge in the room which was a bonus since it wasn’t listed in the description. The room is a bit tired and after waiting for an hour for it to be ready, we discovered that the deadbolt didn’t work so we just used the little chain to secure it. We were only there for a night so asked maintenance who showed up to wait until we left as we had no plans to leave the property. There was no hot water the next morning at 9am and it’s worth noting that there are no extra plugs, at least none I found, at the nightstand. There was a plug in the bathroom and one for the fridge and coffeemaker so we juggled charging things. Not the end of the world of course, we should be reading a book.
Despite a few snags I’d come again because the outside space is really wonderful and I’d like to try B Unique, it is more upscale but there was no room a available for three.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Lea

The room was always clean! Staff were always helpful and attentive. The shower was awesome. The outdoor spaces were so beautiful, the snorkeling amazing, other guests were fun to chat with. I loved having yoga available a few mornings and the breakfast never disappointed! So glad we booked Hotel B.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Robert

Staff was courteous & attentive to our needs.
We enjoyed the view, the pools, comfortable furniture,
Sunshine, Sunrise & sunset. The food was good.

Leisure Partner

10/10

Exceptional

12 Jan 2026

AShaunti

beautiful

10/10

Exceptional

11 Jan 2026

Cary

Great property. Views and access to Snorkeling and scuba diving was outstanding. Before pools and views.
Marco was excellent as a Bell Captain helping us with restaurant and other recommendations and was very friendly.
We will come back. Great experience!

Partner

10/10

Exceptional

10 Jan 2026

Bill

Great friendly staff, clean as needed, and great food and atmosphere.

10/10

Exceptional

08 Jan 2026

Michael

Everything was perfect

10/10

Exceptional

02 Jan 2026

Kimberley

Steve, they were amazing kind and helpful

Friends_and_family Friends

6/10

Pleasant

01 Jan 2026

Meguru

The room was very small.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Elan

Great breakfast.

Leisure Family

6/10

Pleasant

11 Dec 2025

grant

Breakfast was very limited . limited restaurants and food options unless you want to go into town
Room was noisy tough to sleep early with the music from the bar. road noise + others in the building above us.

Strong sewer gas smell often. slow draining sink

2/10

Poor

03 Dec 2025

Rodrigo

My experience at Hotel B Cozumel was incredibly disappointing from start to finish. I chose this hotel expecting comfort, good service, and basic hospitality—but it failed on every level.

The room was poorly maintained, with clear signs of neglect. Cleanliness was far from acceptable, and it felt like nobody cared enough to fix or improve anything. The service was just as bad—slow, and disorganized.

On top of that, the overall atmosphere was chaotic and unprofessional. What should have been a relaxing stay turned into a frustrating experience that last only a few hours as my wife and I decided to walk away from this place and make a reservation in another hotel, last minute. For the price they charge, the value is absolutely not there.

There are many better options in Cozumel. I would never stay here again, and I don’t recommend it to anyone looking for a comfortable or enjoyable trip.

Leisure Partner

8/10

Excellent

18 Nov 2025

Moises A

The staff was amazing

Leisure Self

10/10

Exceptional

28 Oct 2025

Greg

Room was spotless staff was great swimming pool was amazing really enjoyed our stay would definitely stay again

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Sawyer

Rooms are dimly lit and only have 2 outlets, 1 in the bathroom and 1 above the small, tepid mini bar fridge. Very simple room with a decent shower. There is no info in the room to assist the guest with basic questions; when we tried to call the front desk by dialing 0 on the unlabeled phone, no one answered. The macrame chairs are pretty & sturdy, but the bar across the back kills your back.

A number of guests waited in the open air lobby with us for several hours as none of the availabe rooms were ready before 3.

The staff was nice enough, but we are unlikely to stay again.

Partner

10/10

Exceptional

21 Aug 2025

Ivania

Had the best six days there just recently and did not wanna leave. The property is so peaceful and chill… full of great views and conveniently reef to snorkel in front of.
The staff was so incentive and helpful.
Jorge he was mad managing the property

10/10

Exceptional

18 Aug 2025

Karla Sofia

Excellent service and food and location for snorkeling

Leisure Family

10/10

Exceptional

05 Aug 2025

Valerie

The view was spectacular.
Staff was always available.

Leisure Family

6/10

Pleasant

01 Aug 2025

Craig

Good location and friendly staff, but the hotel needs work…AC units are loud and there is a sewage odor that emanated from the sinks and bathroom.

Leisure Partner

8/10

Excellent

27 Jul 2025

Branden

Great time just need to fix the leaks in the ceilings and hotter water.

10/10

Exceptional

21 Jul 2025

LAURETTA

Top Notch customer service!!!

Marco is one of the best employees always ready to help whether it’s with an excursion or a van to the airport. Top notch service!

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Eduardo

Excelent property, very calm and great to lay down on the beach

Leisure Partner

10/10

Exceptional

15 Jun 2025

Ronald Sutton

Staff was very accommodating and friendly. Property was away enough from the port area and beautiful. Had a Great time in Cozumel.

Leisure Self

2/10

Poor

08 Jun 2025

Shirley

Too far from town so cost $40.00 to go into and return from town. Have weddings that play louder than loud mysic at night. We had to try to sleep through two nights of this. No steps to get in or out of pool.

Leisure

4/10

Poor

12 May 2025

Amy

It is so beautiful and the snorkeling and beach area are unparalleled! We were not told though that the cold water had been turned off and when our daughter was in the shower it started warm then got really hot and scalded her as she was trying to rinse out her hair. When we told the front desk they were barely apologetic. We were also not told that we had to put the card in a slot in order for (some) of the lights to work. The next day the hot water was turned off and the cold was on and we had to use cold water to shower- again the staff seemed to not care at all when we told them at the front desk.

Leisure Family

10/10

Exceptional

06 May 2025

Constance

The location and staff were awesome. Breakfast was delicious and the restaurants onsite were our favorites compared to other local restaurants. Laid back perfection!

Leisure Family

10/10

Exceptional

17 Apr 2025

Stephanie

Thank you

Marco and David were very nice and friendly. All the rest of the staff were very kind too.

Friends_and_family Family

8/10

Excellent

17 Apr 2025

Cristina

We loved this boutique hotel! The property is beautiful, and you just basically step to the ocean. Loved the ocean platform, pools, jacuzzi, and so cool that anywhere you are, you have stunning ocean view! Food in both restaurants were delicious gourmet. All staff at the restaurants were amazingly nice.
We stayed at the Hotel B side that is older and needs some room improvement. Hotel Unique side looks nicer but it’s for adults only. My only complaint is the front desk service, and couple things at the room that they took forever to fix.

Leisure Family

10/10

Exceptional

15 Apr 2025

Jessica

Very nice

10/10

Exceptional

12 Apr 2025

Melodie

Staff is wonderful. Snorkeling is great. Restaurants are very good

Leisure Partner

10/10

Exceptional

11 Apr 2025

Mary Beth

Beautiful property, clean, and well kept. Pool was lovely and the 2 restaurants were wonderful. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Mark

Hotel B is a great place for me to relax. The staff is always friendly and welcoming, the location is close to downtown but far enough away that the area is very quiet. Price was very reasonable, room was spacious, and the restaurant, bar, and scuba shop were all very accommodating.

My air conditioner was a bit noisy but not bad enough that it really bothered my sleep so I had no real issues during my stay.

Leisure Partner

8/10

Excellent

29 Mar 2025

Brenda

They did not have the room we booked so the put us in another inferior room and gave us a free massage in compensation. When I looked later I saw that this was still not enough to make up the difference in rates. Then at around ten pm a group of their security personal invaded the room next door. They were incredibly loud and it was actually a very frightening experience. The lock to our door fell off. It took over half an hour for management to get them to be quiet and fix the lock. The last thing we needed after a long day of travel. The night manager said she would make it up to us, but they didn’t do anything. After that experience e we did move to a new room, the level we had paid for, the next day and enjoyed the rest of our stay. The day desk manager, I can’t remember her name, was very kind and helpful. The resort was beautiful and we very much enjoyed watching the sunsets from the pool.

Leisure Family

8/10

Excellent

29 Mar 2025

Kristin

The grounds are absolutely stunning. One gorgeous pool and one really nice pool. There was also a hot tub but the water was not hot! Or even warm! There is a dock to jump off into the water and a \"floating dock\" to swim to. There is one ladder to climb back up to the property. There is no sandy beach at this property.
The room itself (standard room with ocean view) was small but adequate. The bathroom area was small with no room to really unpack toiletries for more than one person. (I'm a female person who uses skincare products and wears contact lenses) There could have easily been a shelf or cabinet under the sink to put things away so tiny countertop was not so cluttered. The room was a bit worn and could use a little TLC but nothing terrible. The salty air, wind, humidity, and proximity to water is hard on materials.

Leisure Family

10/10

Exceptional

05 Mar 2025

Linda

Hotel B offers good rooms with great views and really good snorkeling right there. We loved it!

Leisure Partner

8/10

Excellent

25 Feb 2025

Keir

Always great value

2/10

Poor

23 Feb 2025

gordon

Paid extra for the oceanfront view, could not enjoy it due to being put on the first floor right next to the pool. Had to have our curtains closed the whole time otherwise 20 people could see right into us. They would not accommodate us with another room nor would they give me a discounted price.

10/10

Exceptional

21 Feb 2025

Andrea

My husband and I were really impressed with this hotel. The people were great and very attentive! Can’t wait to go back.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Elizabeth

\"Quirky chic\"
Hotel is right on the water, great snorkeling and swimming, relaxing pool area, great restaurant. Easy to get a 5 min cab ride to town for activities and other places to eat.
Outside of hotel could use a paint job. Rooms are fine, nothing amazing.

Leisure Family

10/10

Exceptional

16 Feb 2025

John

Ademar was a great host for our team who logged serious pool time and needed to hydrate! And nourishment also.

Leisure Family

8/10

Excellent

03 Feb 2025

Patti

The hotel and our stay was lovely. Only issue was the pillows on the beds are all one size. They were too big for our comfort and our night sleep was not very good. If there could be a smaller one as well that would have helped.

Friends_and_family Friends

6/10

Pleasant

24 Jan 2025

Julio

The rooms fall short of expectations

The outdoor amenities at Hotel B are the standout feature, with a nicely renovated pool and a relaxing ocean-side hot tub that offer beautiful views. Unfortunately, the rooms fall short of expectations. The mattresses and pillows are uncomfortably stiff, making it hard to get a good night's sleep. There's only one power outlet available for charging electronics, and it's inconveniently located. If you're hoping to unwind with some TV, don't bother--the screen is around 20 inches, and the channel selection is very limited. Overall, while the outdoor area is impressive, the rooms could use significant improvement to match the experience.

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

erich

Was greeted with a energy juice,and being early was allowed to use the facilities.the staff was warm and welcoming.the grounds are amazing.we would love to go back.

Leisure Partner

10/10

Exceptional

10 Jan 2025

Jude

The reef by the hotel was great for snorkeling and the facilities by the reef (pools and jacuzzi) were outstanding. There breakfast and lunch were nice by the pool. The room was good with a nice balcony, but mainly enjoyed the pool area and reef.

Leisure Family

10/10

Exceptional

05 Jan 2025

JASON

The entire staff were amazing. The location is great and you can snorkel right from the property. The rooms were well kept and clean. Very tranquil. Highly recommend.

Leisure Pet

10/10

Exceptional

05 Jan 2025

Sunil

10/10

Exceptional

04 Jan 2025

Charles

Very friendly and helpful front desk

2/10

Poor

27 Dec 2024

galia

I booked a room with 2 queen beds. I emailed to confirm that I will have 2 queens and recived a confirmation. There are no queen rooms in the hotel. The refused to refund the 200 dollars difference from double beds. Also, they lie in the description, a lot. There are no bike rentals at the property. Hot tub is cold and so is the pool. Free breakfast is good but you have to wait to be seated and wait for buffet to be refilled. Floating deck is only for adults. And be ready to pay 5 dollars for a bottle of water at the restaurant.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2024

ANA P TAPIA

I keep coming back because it’s such a great place. Love the food, the ambiance, the activities, the view, everything is great!

Leisure Family

10/10

Exceptional

21 Dec 2024

Joelene

Excellent quick stay

Everyone who worked here was so friendly and kind ! Our room was so cute and had the most beautiful ocean view ! The pool and lounge beds were amazing. We really enjoyed the complimentary breakfast and we were sad to leave !

Partner

8/10

Excellent

16 Dec 2024

Robin

This was my second time staying at this property and you can see some things that are growing in more need of repair. The food on the menu clearly tries to be healthy but the choices are not real appealing to everyone. The free breakfast is for sure nothing to write about except the presentation. I ordered an omelette with bacon and the bacon inside smelled not only old but was barely cooked. The pancakes I felt were a safer option. Rooms were very nice and the beds very comfortable. Balcony was great and nice to have a fridge even though we didn’t use anything in it. The worst part is the area off the elevator that connects to the building. There is a short ramp walkway with some stripping on it that leads downhill but when it rains it’s not covered and gets soaking wet. Completely hazardous and I saw someone fall which I’m sure was terrifying. The food we ordered at lunch was so little and the guac came with 4 tortilla shells that were very stale. I’m just really disappointed that things were not better and with all the choices of places to stay in Cozumel something needs to happen if this place wants to have returning guests

Leisure Friends

8/10

Excellent

28 Nov 2024

RODRIGO

El Hotel es realmente muy bonito. El cuatro con vista al mar es lo más!
Todas las piletas y la conexión directa al mar es un 1000!
Lo único que critico como absurdo es parte del desayuno incluido. Los dos primeros días me sirvieron frutas pan y mermelada en porciones tan diminutas que parecía un chiste. Tan poco inteligente porque te desmotiva a comer en el Hotel. Deberían ofrecer estas cosas básicas en forma de Buffet ya que son todas cosas poco costosas. Y además tienen un mozo muy desagradable que hace tu desayuno desmotivador. El último día cambió el jefe de cocina y la experiencia y sus porciones mejoraron terriblemente.
Con muy pocos cambios podría ser Perfecto
Otra cosa que no me gustó es que según Expedia debía pagar solo 5 dólares en el Hotel y me cobraron 25 dólares. Estuve en 5 hoteles diferentes en México y este fue el único que no conocidió con lo que decía Expedia que debería pagar.

Leisure Family

2/10

Poor

24 Nov 2024

Heather-Rose

The checkin was very unpleasant and the staff not helpful or informative

10/10

Exceptional

07 Nov 2024

Eric

R en

10/10

Exceptional

03 Oct 2024

David

Great place, although the place next door shares the same restaurant and kids were there during meals.

Leisure Partner

10/10

Exceptional

12 Sep 2024

William

Music too loud in restaurant otherwise very good food and attentive service. I was surprised how nice the hotel is for the price.Great snorkeling. Fantastic view. Plenty of big towels.
Everything worked. I highly recommend.

Leisure Self

8/10

Excellent

31 Aug 2024

AVI

The room was very simple and not that comfortable, there is no charger next to the bed and it felt very simple, certainly in relation to the price.

10/10

Exceptional

15 Aug 2024

Erika Maree

My husband and I stayed at Hotel B for our first time in Cozumel. Specifically, we stayed at Hotel B Unique which is the adult only side of the hotel. We absolutely loved our room that faced the gorgeous green blue ocean. The staff was friendly and super helpful (specifically Marco) with recommendations such as restaurants and beach clubs for us to visit during our visit. Their facilities offered a great atmosphere for us to enjoy and the food at their in hotel restaurant was also very good. Grateful for our stay at Hotel B!

Leisure Partner

10/10

Exceptional

09 Aug 2024

Noor

Location is BEAUTIFUL. The most beautiful hotel i’ve ever stayed at. The rooms have an amazing view and the pools are great.

Leisure Family

10/10

Exceptional

26 Jul 2024

Francisca

A peaceful n relaxing property. Beautiful view from our top room. The kids love the big warm pool so much. We all had a wonderful time. Thank you for everything.

Leisure Family

10/10

Exceptional

21 Jul 2024

Alicia

Amazing time, Marco and David at the resort gave so many great suggestions for our trip. We rented scooters, snorkeled right in front of the hotel and they had an amazing breakfast! Highly recommend

Leisure Friends

10/10

Exceptional

20 Jul 2024

Greg Allen

Great service even during hurricane!

Leisure Self

10/10

Exceptional

19 Jul 2024

Keir

Always a favorite for the cost. Incredible snorkeling right off the back of the hotel. Food very good and inexpensive. This place is a real jewel, not a all inclusive tourist trap

Leisure Self

6/10

Pleasant

18 Jul 2024

James

Lots of missed opportunities at this hotel.

The doc needs to be fixed missing a huge opportunity. Could not be used. A big chunk was floating in the “beach area. ”Move the red chair great place for 1 person. But if you are trying to get down the stairs it’s awkward. This is where you could get into the ocean for snorkeling. The “beach” area is a joke. It was so super rocky, really small area. You are better off using the stairs but hard to access if others are there as stated above. Hot tub did not work. We told several staff members and they did not seem to be concerned. Snorkeling gear should have been included in your stay. TV in the room never worked. Again told staff but stated that it would get fixed soon. You need to bring a power strip with you. There is only one place to plug in your phones, watches etc….Close to the street and really loud due to the traffic. Sliding glass door in our room did not lock. They seemed to not care about the property and how it looked until it got closer to the weekend. Then that is when staff was fixing up all of the areas. We visited Monday-Saturday. Lastly, we had paid for the breakfast while we were there. Well as we were told to scan the menu there was several options. But went to order to find out you only have two options. Pancakes or omelet. Wish that was clear from the beginning.

Leisure Family

10/10

Exceptional

11 Jul 2024

Elizabeth Jane

If you need to relax rejuvenate this is the place!! Hotel B is a jewel ! I will be going back

Leisure Self

10/10

Exceptional

18 Jun 2024

adriana

Intimate and and friendly with great entertainment to relax. I would definitely recommend it.

Leisure Family_with_children

10/10

Exceptional

26 May 2024

ANA P TAPIA

I love this hotel, it’s perfect for a weekend of nature, yoga, good food and great service. Snorkeling, sup, beautiful view and you are right at the ocean, just perfect.

Leisure Family

10/10

Exceptional

19 May 2024

Stephanie

Great service!

10/10

Exceptional

05 May 2024

Julia

Great people and great facility!!

Leisure Family

10/10

Exceptional

27 Apr 2024

Chad

Wonderful place right in the ocean. Superb staff

Leisure Friends

4/10

Poor

11 Apr 2024

Gordon C

DJ playing while trying to get massage and then masseuse trying to put music on to of DJ outside playing music. Room hammock broke and hit my face bruising my face bleed and not even an apology just told me that night it’s not that bad. The next day I got a bruise on my face . I requested an early cancellation and they would not return money I had already paid Expedia after them telling me yea but Expedia would have to call them first after Expedia called they came back saying reservations said no.

Leisure Partner

10/10

Exceptional

05 Apr 2024

Jay

The best snorkeling on the island is behind the hotel. Staff also the best.

Leisure Family

10/10

Exceptional

03 Apr 2024

Catherine

Solo female traveler. I felt safe as soon as I arrived. Everyone I encountered was warm and welcoming. Rodolfo on staff made me feel at home. Floating dock on ocean was extra special to swim and relax in middle of water. Drinks and food brought to pool or sand area by request. Spa in hotel is very peaceful. I received an incredible stone massage and facial from Vicky. She even braided my hair!!! This place is enchanting. I’m excited to come back.

Special shout out to the staff who went above and beyond: Rodolfo, Jorge, Omar, Danya, Vicky, Daniel and there were so many others. ♥️

Leisure Self

4/10

Poor

19 Mar 2024

Verified traveler

Dissatisfied

There is two sides to this hotel; the B Cozumel and B unique. They are so drastically, different, my daughter and I had labeled there is the good place and the bad place and we are in the bad place, which was B Cozumel. It is almost as if, the owner decided to renovate one side of the building, and completely neglected the other — as if they ran out of money in the midst of construction renovation.

The beds are uncomfortable, the sheet is uncomfortable, the rooms are small, with uncomfortable seating on the balcony and in the bedroom. The bathroom looks like a slap on job with paint on all the tiles, the door is moldy in the bathroom. The temperature in the room is a cool hot humidity that makes the bedding damp.

I literally have nothing good to say — the food at the restaurant is Asian, which was really good. This is only the second bad review I ever leave for a hotel in the past 15 years and I travel monthly.

If you were going to book, be sure to book specifically with B Unique.

Note: even a bottle of water is anywhere from 4 to 6 dollars! Keep in mind, you cannot drink the water in Mexico!

Note: the photographs they have here for B Cozumel as a description for the room with the black and white bohemian look are not the look of this hotel. They are for their attached hotel through the lobby.

We were in transit for one night, but from where we came from, it was not a nice way to end our last night in Mexico.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Jill

Beautiful access to a snorkeling cove and then the ocean beyond. Jump right from the rocks at the hotel into the ocean and climb up the ladder. Hot tub right at the edge overlooking the ocean. Amazing views from pools, restaurants and room.

Leisure Family

10/10

Exceptional

14 Mar 2024

Liz

This property is really pretty, there's two pools (one is adults only), a hot tub, and you can go snorkeling right off of the hotel. It's a little confusing there's actually two hotels here there's hotel b Cozumel and hotel b unique which is listed on this page and has its own listing as well. We stayed at hotel b unique which is the newer adults only side. The rooms were big and beautiful, with balconys overlooking the ocean. Breakfast was included and one of the best hotel breakfasts I've ever had. The staff was amazing everyone we talked to was super helpful and asking if there was anything you needed. There a little shop (not run by the hotel) on property that rents snorkeling gear if you need it. They are only open 9-4 so make sure you plan accordingly if you need it.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Peter

The staff is super helpful. The outside of the hotel is super nice. I was able to snorkel right of the hotel courtyard.

Leisure Partner

6/10

Pleasant

11 Mar 2024

ANNE

This Hotel has 2 sides B Hotel & Hotel B Unique..they list them on the booking sites in a way that doesn't readily say that B Unique has much nicer rooms.
David, a Bellman is wonderful, as is Carlos, a waiter..Sad to see by previous reviews, that the issues with service in the restaurant are still bad..the food is great, the breakfast simple, but good. A few immature waiters really impact the atmosphere..The best thing about this hotel is it's location.

Leisure Self

6/10

Pleasant

24 Feb 2024

celeste

A Mixed Bag

Our second visit to Hotel B after 12 years. We were saddened to see there have been no updates to the rooms since then. The rooms and balconies are in desperate need of repairs/ maintenance. Our sink was filled with black mold, the room smelled very musty.
The A/C worked very well and hot water was good. The restaurant is next door at Hotel B Unique. The food is outstanding!
I returned to this hotel to the best snorkeling I’d ever experienced. I did not get to snorkel this time as the “Dive” shop was rarely open so I could get a snorkel and fins. This was the biggest disappointment of all.
Hotel B is a very mixed bag, not very friendly employees, old rooms, yet gorgeous water and great food.

Partner

10/10

Exceptional

19 Feb 2024

Paul

The view was amazing and the room was fabulous

Leisure Family

10/10

Exceptional

09 Feb 2024

Jessica

The staff is top notch, so friendly and accommodating. The grounds are beautiful, the food is wonderful and the rooms are very clean and stocked with all of the essentials. From the front desk to the bell hops and restaurant staff we can't speak highly enough of these folks or this place.

Leisure Partner

4/10

Poor

12 Jan 2024

Allan

Never again!

The food was terrible. It was a fusion of mexican and asian. But it did not deliver. All food was cold, even when ordering ala carte. The restaurants servers were not very friendly to us( mexican nationals) we felt discriminated at times, as other foreign guests were served promptly and with good attention. Food wait times were ridiculously long even when the restaurant was empty. Drinks were ok. Facilities were ok. Ala carte breakfast was confusing, again as a result of the unfriendlyness of the servers.

Partner

2/10

Poor

11 Jan 2024

Brian

Got there to be charged more than i had prepaid, including taxes etc. In the room paint was peeling off every wall, collee machine broken , tv not working. Staff did not understand english, toast toasted on one side only and hours old , coffee was horrendous, red wine was ice cold out of a fridge and could not buy a bottle as hard as we tried. No smoking except on the other side of the road ( not advertised). I would strongly say go some where else at the high price they charge. The advert pictures you see are for the more expensive side hotel b unique. The waiters attitudes ( males) were bad . Overall terrible

Leisure Partner

2/10

Poor

11 Jan 2024

Ricardo

Waiting time to check in was excesive, since it appears that his all over, they make copies of passports and ids and make you wait until the paperwork is done. The room was so old and rustic. There were no electrical outlets near the beds or accessible. The tv in the room was so small and poorly programs. The lighting was also poor with incandescent lightning. The beds were horrible, uncomfortable and old, and worn-out with bedding sheets horribly hard including the pillows. The breakfast food was not good either, very limited and horrible. Some parts of the hotel is under construction, and the hammering and work starts as early as 8am and goes well after 9pm. The noise is unbearable laud. I will never stay at rhis place ever again.

Leisure Family

8/10

Excellent

16 Dec 2023

TERI RENAE

Our room definitely did not have enough outlets. Otherwise it was great.

Leisure Partner