Name: The Westin Cozumel
Address: Carretera Costera Norte Km. 4.8, Cozumel, 77613, MX

10/10

Exceptional

04 Aug 2026

Stephanie

We had the best time!!!! Beautiful, clean! Everyone was so kind! Love the Westin!! Soo relaxing!!!

2/10

Poor

02 Aug 2026

Laura-Lyn

We both got terrible food poisoning from the restaurant. I spent 4 days in bed, couldn’t eat. Hotel staff said ‘that doesn’t happen here’ and offered no support.

I’ve travelled to >30 countries without getting food poisoning. My husband, who got it a few days later than I did, is a doctor. We did not eat off of the resort.

Otherwise it would have been great, but it turned out to be a huge waste of money, with no refund offered.

8/10

Excellent

01 Aug 2026

Maged

Very helpful staff
Location and view is amazing

10/10

Exceptional

25 Jul 2026

Jack

The staff was very friendly and helpful. We had a problem with the sliding glass door and the staff upgraded our room. The staff makes the stay worthwhile.

10/10

Exceptional

25 Jul 2026

Jessica

Excellent

6/10

Pleasant

22 Jul 2026

Melinda

We recently stayed at The Westin Cozumel and had a mixed experience. The best part of our stay was definitely the staff. Vicky, Osvaldo, and the rest of the team were incredibly friendly, welcoming, and always willing to help. Their outstanding service made a big difference and is what we will remember most.

Unfortunately, we were disappointed that the hotel did not disclose it was undergoing renovations when we made our reservation. The outdoor restaurant was closed, so we weren't able to enjoy it during our stay. In addition, the lobby had no air conditioning because of the renovation work, which made it very uncomfortable, especially in the Cozumel heat.

Had we known about these renovations and the limited amenities beforehand, we would have chosen to stay somewhere else. We understand that renovations are sometimes necessary, but guests should be informed before booking so they can make an informed decision. We truly appreciate the wonderful staff, but we hope the hotel will be more transparent with future guests about ongoing renovations.

8/10

Excellent

17 Jul 2026

Libbie Anne

Love the hotel. It has some small things here and there to fix/update but none of it impacted our stay. We had issues with our keys the first 3 days but it was fixed finally. Only bad thing is we paid for all inclusive breakfast and it was basically eggs, meat, fruit and bread. Our last stay, which was the same package, we had the breakfast buffet. We were offered the buffet for an additional $5 each but after already paying for breakfast with our package, we chose not to. If I had known we could only get the “American breakfast” I would not have chosen the breakfast all inclusive option and saved $300. The hotel was busy but it was always clean and the staff were always around to help if needed.

Partner

8/10

Excellent

15 Jul 2026

Bruce

On the positive side, we stayed in a one-bedroom suite and the room was very spacious and clean. The bed was very comfortable. The A/C worked exceptionally well. The bathroom was huge. The extra half bath was nice to have. All of the staff was very accommodating to our requests. The food and service in the restaurant were both very good. We were on a diving trip, so we didn't use either of the pools, but they looked very nice. We could have done without the naked babies in the pool, but we weren't using the pool so no skin off our noses. The covered chaise lounges at the Sky Bar were a great place to read a book.
On the not so positive side, a couple of days before we arrived, we received an email from the hotel stating that they were beginning renovations the day before we were to arrive. The email stated that the amenities would remain open. Not true. When we got there, we learned that one of the two restaurants was closed. We were also told that a Continental Breakfast would be available at 6:30 am. That was only true on the weekend. So, the value of the all-inclusive package we bought was significantly diminished.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Maria

My cousin and I took a much needed extended vacation. We started in Cozumel at the Westin and were extremely comfortable and pleased with our stay. We wanted beach, pool and decent off shore snorkeling and it was everything that we hoped! I was snorkeling sometimes 2-3x a day because there was so much to see. The food at the restaurants was good, especially the dinners. Delicious! The drinks were what they should be. The staff was lovely. So many people always smiling and helpful. Javier, a front desk manager, was also exceptional. We cannot wait to return next year!! Thank you so much to everyone there for making our vacation so lovely.

Family

10/10

Exceptional

09 Jul 2026

Jonhatan Heriberto Lopez

Todo

Family_with_children

6/10

Pleasant

08 Jul 2026

Roberto

The staff are very helpful and nice. The issue is the rooms that need repair and updating. Our room had lots of marks, cracks on the door and bottom of baseboards. The shower leaked by the door and sides. This hotel is definitely not anywhere near Westins we have stayed at.

Family

10/10

Exceptional

05 Jul 2026

David

Everything excellent as expected from Westin, but the real reason we stayed there is the snorkeling there is fantastic!

10/10

Exceptional

01 Jul 2026

Paulo

The hotel is wonderful and thr staff is amazing, I lost my flight due to maintenance issues and reached out the hotel, they promptly move my stay one day so I dont lose anything.
The only thing I could add in top of everything that was already amazing is a suggestion to have a ice-cream kiosk where you can eat during the day as you can drink alcohol during the entire day. But that is just a suggestion I will definitely come back here more times
Thanks The Westin Cozumel team!

Family

10/10

Exceptional

28 Jun 2026

Michael

Nnnnnkkk

10/10

Exceptional

22 Jun 2026

Androulla

I loved staying here! I came to do diving at the dive shop on site and it was perfect. The room was AMAZING and massive! The shower was so perfect and I had an amazing view of the beach.
They have an all inclusive option but decided not to do it bc was out all day with diving. The restaurant on site was really good for dinner, and also tried breakfast one of the mornings.
The hotel beach is sooo pretty, and you can watch the sunset from there, and you can also snorkel with lots of colorful fish!
The dive shop was great, the guys there were really good and helpful, very nice and experienced dive masters and just overall a good time! I felt safe the whole time. Def recommend staying here if you want to go diving in Cozumel. I can’t wait to come back!

Friends

10/10

Exceptional

12 Jun 2026

Eric

Amazing stay. Amazing wait staff. Beautiful beach and rooftop pool. Food was overall good. Only negative was lack of clear instructions from front desk at check in providing information of the resort (where to obtain towels with card and where room was).

Partner

8/10

Excellent

08 Jun 2026

Brytany Ann

The view, room, and staff were wonderful. Food, especially lunch & dinner, was terrible.

Friends

10/10

Exceptional

07 Jun 2026

Esther

Excelente hotel, excelentes instalaciones comida, bebidas y servicios pero lo mejor es su atento personal. Voy a mencionar solo algunos pero todos te brindan lo mejor de ellos para que tu estancia sea de lo mejor.
Team cena
Team playa
Team Gaviotas
Joseph
Carmen
Osvaldo
Vicky
Santiago
Eduardo (playa)
Fernando (playa)
Jorge Noguez (Capi)
Margarita (Gaviotas)
Osvaldo
Facundo
Alberto
Dana
Dulce
Mercedes
David
Daniel
Dylan
Entre muchos otros más.

Family

10/10

Exceptional

07 Jun 2026

Scott Earl

Great location! It just needs some updating on the maintenance and upkeep. You can walk right out to the beach and the staff that waits in your was top notch! The boy thing they should change is the menus at the restaurants should be rotated a bit more throughout the week. We would stay there again!

10/10

Exceptional

07 Jun 2026

Kortney

This property is small and absolutely gorgeous. You can choose to do all inclusive or not. We chose not to as we wanted to explore the town, but we did eat at the breakfast buffet once and it was great! It’s the perfect home base and you just try the key lime pie across the street!

Family_with_children

10/10

Exceptional

07 Jun 2026

Melissa

Great clean friendly property in good location.

Self

10/10

Exceptional

04 Jun 2026

Kenny

Staff great hotel great chill spot 😆 worth the money amazing lil beach but ,shoutout@ santiago great staff @the beach and pool upstairs pool great view lil too many bugs in the pool but high up it’s kinda expected but great overall

Partner

2/10

Poor

04 Jun 2026

Mustafa Jama

I am extremely disappointed with both Expedia and The Westin Cozumel regarding my recent stay.

When I booked my vacation through Expedia, I specifically purchased and paid for an all-inclusive package. However, upon arrival at The Westin Cozumel, I was informed that my reservation did not include the all-inclusive benefits I had purchased $2000. This created confusion, frustration, and unnecessary stress during what was supposed to be a family vacation.

The most disappointing aspect was the lack of communication between Expedia and the hotel. Each party seemed to have different information about my reservation, leaving me caught in the middle trying to resolve an issue that should have been handled before my arrival. As a customer, I should not have to prove that I purchased services that were clearly included in my booking confirmation.

I chose Expedia because I trusted the accuracy of the reservation details, and I chose The Westin Cozumel expecting a premium guest experience. Unfortunately, both companies failed to coordinate and honor the all-inclusive package that I paid for.

I hope Expedia and The Westin Cozumel review their booking and communication processes to prevent other travelers from experiencing the same issue. Customers should receive exactly what they purchase, without having to spend valuable vacation time resolving reservation discrepancies.

Overall, this experience significantly impacted my stay and left me disappointed with both Expedia and The Westi

Family_with_children

8/10

Excellent

03 Jun 2026

Orva

Property was very nice. People in the staff are good unfortunately the food was plain and not very good. All inclusive I would not recommend just because of the food. It’s very deceiving.

Partner

6/10

Pleasant

02 Jun 2026

Patricia

The hot water was never hot even in the hottub that maintenance came to check. Water ran out of the shower all over the floor and it took 2 days to fix the hinge on the shower door.
As always in Cozumel, the staff were courteous and with a smile.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Araceli

Awesome staff, extremely friendly and helpful, always smiling and going above and beyond to make our stay unforgettable! Guilian and Sara gave us the best massages of our lives!! We’ll be coming back soon for sure! Now that Javier (reception) told us the hotel will be going through some renovations soon and it’ll be ready by next year.
Gracias!!

Family

8/10

Excellent

30 May 2026

Doug

Everything was great except the food. Breakfast buffet is hard to screw up, was fine. Lunch and dinner just so-so. Most of the beef was tough and overcooked; even if ordered medium rare. Most of the chicken was on the dry side. The mashed potatoes and fettuccine Alfredo were good, as was the chocolate mousse. The staff is exceptional! We went out on a boat yesterday and saw three sea turtles, two sharks, an eel and multiple rays. We’ll be back. However, we’ll probably eat in town not here.

Partner

10/10

Exceptional

28 May 2026

Jorge

Everything wonderful

Partner

2/10

Poor

26 May 2026

Robert

Snorkeling was fantastic. Staff was good. Food was pretty good. The hotel was a sauna. Their air conditioning doesn’t work properly. We couldn’t get the temperature in our room any cooler than 26 Degrees Celsius (79 Degrees Fahrenheit). We cut our 7 day stay to one day and moved to a different hotel. Hard to imagine anyone wants to pay so much money for rooms with no air conditioning.

Family

2/10

Poor

20 May 2026

Haim

No air conditioning

Friends

8/10

Excellent

20 May 2026

Gary

Hotel breakie very good with just the “included” (no need to do the buffet). Staff for breakie were excellent (as were those at the lunch bar and beach). Gracias Eduardo!!!
Hotel room showing a bit of age (for 10 years). Shower head, door lock, and AC. They were also having broader issue with AC (perhaps due to a massive 100 person wedding and rooms straining AC services)
The beach area “needs” palapas!!! Not enough umbrella's and they don’t necessarily block the sun. Finally … smokers! Ugh! Though hotel staff was good to remind them smoking not allowed on beach, however lots smoked on balcony and even in elevator!?
Staff was excellent!!!! Gracias!!!

Partner

10/10

Exceptional

13 May 2026

Omar

Great place and location

Partner

6/10

Pleasant

11 May 2026

Jorge Adrian Gonzalez

Food is pretty bad. We got the all inclusive package and the food is just not good. Definitely don't try their bbq ribs. Also the breakfast buffet is not good either.

Partner

6/10

Pleasant

09 May 2026

Ryan Tyler

The people who worked there were so so nice. Especially Nadine at the spa/gym.. I use the gym every day and left behind my running headphones and she made an extra effort to make sure that they got back to me which was so much appreciated. Jorge at the indoor bar was amazing so friendly so kind Santiago at the pool he was our server who brought our drinks is such a hustler and quick and grateful… Our biggest complaint was the room had no hot water. I don’t think there was much that the property could do about it, but we asked the front desk a few times if they could look into it and they did send someone up, but it never got better. The water was lukewarm our first day the rest of the stay was cold, but the room was so beautiful. We stayed the room with the Jacuzzi on the deck, but never used it because of the water that was ice cold so that’s unfortunate. We were there during Cinco de Mayo and they had a great buffet outside, authentic, and the food was delicious. The staff who maintained our room each day was great, made so many fun little animals left on our bed with towels. It’s really fun to come back to, and our fridge was always stocked with drinks and water. The only thing I would say that needs to be improved when you check in if they can give you an idea of the restaurants, activities, the property highlights, explain those things to you. That was never explained to us. We kind of just have to figure out the property on our own. It would’ve been nice

Partner

10/10

Exceptional

02 May 2026

Rogelio

Friendly staff ,, nice clean spacious room ,, comfor bed ,, beautiful view !! Perfect beach !! Wonderful restaurants ! We will be back 👌👌

Partner

6/10

Pleasant

29 Apr 2026

DONNA RAYNE

This was our 4th stay in 12 months at The Westin. It's always been a favorite, but there was a noticeable difference in the helpfulness at the front desk this past trip. We encountered multiple difficulties and a lot of attitude. It was sad and disappointing as we are used to being treated like family. We had to ask for the room service menu, schedule, and robes for our room that typically are in there. The water in our bathroom was very smelly. The room service food was usually inedible. That being said, the staff in the 2 restaurants went above and beyond to greet us, to make special off menu food for us to accomodate us as vegetarians. They were always coming up with new options so we didn't get bored of the food. We love the snorkeling there and the beds more than anywhere else, but it is time to try other places.

Partner

10/10

Exceptional

27 Apr 2026

Shelli

Very convertible beds! Great Breakfast buffer!
Great service at the pool! We will be back!

Friends

10/10

Exceptional

23 Apr 2026

Jeffery Dale

Food on the morning Buffett could have been kept warmer.

Partner

6/10

Pleasant

23 Apr 2026

Dale

How convient for you. I thought the hotel would blame your company and vice versa. But you simply refuse to post my reeiw because I named the companies that harmed me and my trip. Very disappointed in the company? I booked my trip with

Partner

10/10

Exceptional

20 Apr 2026

Jared

Rebekah and I had a great stay here at The Westin Cozumel. The staff was great. The front desk helped us with any questions and made us feel at home. Thank you for the great hospitality and making us feel welcome.

Partner

10/10

Exceptional

20 Apr 2026

Charlotte

The stay was amazing. Food fresh and delicious. Ruth gave the best massage I’ve ever had . Rooms clean and king bed luxurious.

Family

10/10

Exceptional

19 Apr 2026

JESSICA

Clean

Self

10/10

Exceptional

16 Apr 2026

Erik

Staff always excellent. Vicky, Fernando and Axel stood out and always went above and beyond. Inside bartenders were also very attentive. At gaviota for breakfast santiago worked non stop to ensure glasses were full and tables cleaned. THere is a reason we continue to return there

Partner

4/10

Poor

05 Apr 2026

Shan

I think it’s a bit overpriced for Cozumel

10/10

Exceptional

27 Mar 2026

Daniel

Great location for swimming and close to Buccanos. Across the street is a great Key Lime Pie shop but get there at 5:30. The lobster restaurants are great also.

Hotel amenities are fantastic. Rooms all have a great view with a nice patio. All of the staff was incredibly friendly and the restaurants are great. Breakfast out on the water with buffet or made to order. Buffet is a little expensive at $30 per person. We did not do the all inclusive so we saved money and ate at restaurants around town.

The only downfall to this property is the distance from the dives. In a slow boat it could take 45-1 hr. We also had a wonky shower that while it worked was difficult to get pressure through a large head.

This is a wonderful place to stay and the beach is perfect!

Family

10/10

Exceptional

24 Mar 2026

Carie

This is a fantastic property in an idyllic location. The bay allowed for snorkeling right on site.

Friends

6/10

Pleasant

23 Mar 2026

Patrick

I love the Westin Cozumel. But. They did not have any hot water when I was there this time. Didn’t tell us about it at check in and never got fixed.

Partner

6/10

Pleasant

19 Mar 2026

Theresa

Alright place to stay overnight for next day flight. Upkeep and maintenance is lacking. Light over sink was out couldn’t see in shower or mirror. Overpriced for what you get $70 US for breakfast buffet that was meh. Hotel staff were great but front desk wasn't very accommodating. Main pool was really disgusting, not clean at all, sludge piled up in one corner. Bar service at pool extremely slow.

Partner

10/10

Exceptional

18 Mar 2026

JIN RYUNG

View was great

2/10

Poor

15 Mar 2026

Jamie

The staff are very unfriendly, the food is terrible, and they don’t accommodate Marriott Titanium members with all the benefits other Westin hotels provide.

Partner

6/10

Pleasant

14 Mar 2026

James

Ocean view at sunset was wonderful.

Partner

8/10

Excellent

06 Mar 2026

David

Ocean was visible. I think for the money a balcony room is worth it.. great view.

Partner

8/10

Excellent

06 Mar 2026

Shelly

Beautiful, ocean front views! The staff was friendly and accommodating! Rooms could use some updating, but were clean! Would go again!

Family

10/10

Exceptional

03 Mar 2026

Tegan

Room was clean, bed was comfortable, staff was very friendly and attentive

Partner

10/10

Exceptional

24 Feb 2026

Guillermo García Velarde

Best s

8/10

Excellent

23 Feb 2026

TOMOYO

The restaurant cuzamil required reservation and food is just OK.

Leisure Partner

10/10

Exceptional

22 Feb 2026

Charles

Everything was great. Will be going back.

Partner

10/10

Exceptional

19 Feb 2026

Irene

The Westin Cozumel is a very lovely hotel that was clean, the layout easy to navigate and the staff efficient and very friendly. We loved the snorkeling right from the beach and saw some great sea life.

Partner

8/10

Excellent

16 Feb 2026

Dan

Great location, great place to relax.

10/10

Exceptional

15 Feb 2026

KAREN

Everything was perfect from checking in to check out. The staff were spot on always there ready to help gracious polite. The view of the balcony to the ocean is like no other. We definitely will return.

Leisure Family

10/10

Exceptional

15 Feb 2026

Sharon

Great!!!

10/10

Exceptional

14 Feb 2026

Amy

Clean room, wonderful snorkeling, great service

Leisure Partner

6/10

Pleasant

06 Feb 2026

Tifany

Our stay at this resort was fantastic! The grounds were beautiful, and the rooms were spacious, clean, and comfortable. The pool area was inviting and perfect for relaxing, and the lobby bar had amazing bartenders who made every drink and interaction enjoyable. While the resort has only two restaurants, both were excellent with delicious food. The staff overall was friendly and attentive, making our stay truly memorable. It’s a small resort but highly recommend for a relaxing and fun getaway!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Colleen

location

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jan

FIrst class resort. Amazing views, amenities, very nice decor, staff was great

10/10

Exceptional

26 Jan 2026

Brooke

The staff is always very helpful and polite. Clean, safe, and fun!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Tina

The view is amazing. The color of Caribbean Sea is dreamly blue. Room is clean & spacious。love the view of balcony. The view of water front restaurant is amazing. You can enjoy your meal while watching ppl snorkeling right in the water. Would love to stay again.

8/10

Excellent

19 Jan 2026

Juan Pablo

amazing beach, food was great,

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

John

The people there are great, very good service

6/10

Pleasant

13 Jan 2026

Danielle

Check in staff for sure, not friendly or helpful. We’ve always gone to Cabo now I see why.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Laurie

Beautiful beach front. Two stunning pools. Good restaurants although service very slow. Great snorkeling right off the beach.
Absolutely loved it here.

8/10

Excellent

09 Jan 2026

Erin

Good value for the money. Good breakfast but overall I recommend going to the restaurants in town over the hotel food. Bring your own snorkel gear to snorkel all day off the hotel beach and pier (hotel only provides gear for an hour for free).

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Margarita

Our stay at the Westin Cozumel had some high points. The food was delicious and the service was top-notch; every staff member we encountered was friendly and eager to help.

Unfortunately, the hotel infrastructure is letting the staff down. The property is very dated and visibly suffering from a lack of maintenance. We actually had to change rooms after checking in because our first room was in unacceptable condition. Beyond the rooms, the hotel shows signs of neglect, including broken items in common areas and visible mold.

It feels like the property isn’t being cared for the way it should be.

We left happy because of the warm hospitality, but management seriously needs to invest in updating and fixing this facility.

Leisure Pet

10/10

Exceptional

29 Dec 2025

Haiyan

Clean and spacious room! Beautiful ocean view! However, restaurant is slow in service

Leisure Family

6/10

Pleasant

28 Dec 2025

Maury

Staff was kind but the

10/10

Exceptional

20 Dec 2025

David Andrew

Very nice room.Wonderful Staff

8/10

Excellent

16 Dec 2025

Christopher James

Returned a week ago from the Westin and although the hotel is one of my favorite with the snorkeling off the beach and a wonderful place to relax we noticed the quality of the food has gone downhill over the years. There were a few nights that only a handful of people ate at the restaurants on the property which even for off season was noticeable. The shower in our room flooded terribly and it took until the 3rd day to be moved. The cleaning staff the waiters and bartenders are great and work hard to take care of you. Drinks are of decent quality but like some food you have to pay for top shelf liquor. For the price it’s definitely worth it but if not kept on top of things I fear the ratings are going to continue to decline and really hate to see that. This place had the highest ratings the first few years it was open.

Leisure Family

10/10

Exceptional

14 Dec 2025

Barbara

The staff is always friendly and helpful. Alex at the pool side bar and grill always was looking out for our needs. The front desk manager and staff also were very helpful when we needed to change rooms after the first night. We really appreciated them helping us out

Leisure Partner

10/10

Exceptional

10 Dec 2025

ANGELA

fun!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Kimberly

Na

Leisure Family

6/10

Pleasant

28 Nov 2025

Serdar

Lobby. The hotel needs to do something about the smell.

6/10

Pleasant

23 Nov 2025

ROCIO

el lobby huele muy mal. No todos los empleados con buena actitud

2/10

Poor

20 Nov 2025

Kimberly D Foreman

Na

Leisure Family

6/10

Pleasant

12 Nov 2025

Nicole B

Property -Beautiful

Beach - The ocean is very nice but in certain areas several of my friends and I hurt our toes on rocks. MUST have swim shoes. Gift shop sells them for $40 US dollars per pair. They are cheap. Bought two and the sand kept coming into them and the strap broke on one pair the second day. We left them behind at the room.

Mosquitos - Terrible . Bring plenty of off and bug bite spray

The Pool - nice! Ceviche, sliders and waffle fries are great. Everything else is sub par.

Hotel room - We had a “Cabana” room 132. (There are only 2). Location is perfect! (Worn) Next to pool and beach but small bugs were all over the room. Can’t leave food over night. Makes worse all in bed. But the location of the room makes for way to much noise. Constant birds, doors from the surrounding areas opening and closing. Difficult to sleep every night. Water also leaked from from roof and front door.

We asked for extra towels and turn down service daily. Didn’t get it. 1 night they dropped towels off and left. That’s turn down. one night we had to wait “2 hours” for wash clothes because they had to do laundry.
Once asked for wash clothes. They told us we have to wait until the AM because housekeeping went home.

Housekeeping is TERRIBLE! Room never cleaned properly. Hair left in shower. Food left outside the room. Half bottle of water in room upon arrival. MGMT tried but struggled too. If check out is 11am all inclusive is over for you at 11am. Can’t get a bottle of water

Leisure Friends

2/10

Poor

11 Nov 2025

Merit

Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Angelica Stach

Staff was extremely friendly and the hotel was clean and well maintained

Leisure Partner

6/10

Pleasant

13 Oct 2025

kristina

Positives: 1. beach front property, with room’s balcony facing the beach
2. All-inclusive option
3. friendly wait staff
4. Delicious breakfasts, beef dishes, some appetizers, & some desserts
5. Great selections of alcoholic & non-alcoholic drinks.
6. 24-hour spacious gym with adequate equipments for complete workouts.
Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food
2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!!
3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”.
4. Absolutely no on-site activities, other than (small) kids club.
5. Location is far from any attractions or markets
6. Bland pasta & fish dishes.
7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged.
8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees.
One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Jana

Our 2nd stay for excellent. Rooms are tired and need love comparing when we visited 8 years ago.

Leisure Family_with_children

2/10

Poor

07 Oct 2025

Sheila

Save yourself from my experience.

Read for a full experience review:

Beautiful location and views, but service and management are seriously lacking. Here’s the reality:

•Beach & bugs: Sand flies everywhere, mosquitos swarm at night, no fans, no bug spray sold at the shop. My legs and back are torn up from sand fly bites. We’ve never been to a beach that infested before. I have scars a week later.

•Service: Staff mostly stand around chatting instead of helping. Several times we had to walk down to the street to hail a taxi because there was no bell hop working. Westins are known for their level of care - not this place.

•Towels: Charged $20 for “dirty” towels. I asked for proof and they provided a generic picture of a towel used by a woman 10 shades darker than me. I am very fair skinned and this picture they sent is no where close to my tone. The housekeeper is either very mistaken on room numbers or they do this repeatedly using the same photo.

•Noisy rooms & housekeepers: You can hear everything from neighbors. Housekeeping cleans with music blasting — impossible to rest when they are on your floor.

•Food & dining: They will not allow you to order drinks without ordering very expensive food. They say it’s law, no one else did this to us. Just something to be aware of.

•Pricing issues: Bartender offered 2-for-1 mojitos — ended up charging $18. $18 for 2/1 special is crazy work. Get drinks at a fraction of the cost down the street.

•Lobby: Water leak caused mi

Partner

8/10

Excellent

06 Oct 2025

Gina

Staff

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

tali

Nice room

Leisure Family

10/10

Exceptional

18 Sep 2025

Carlos

My wife and I was please with everything and the staff very helpful I will come back again soon

Family

10/10

Exceptional

17 Sep 2025

Jorge Lopez

Really nice environment, nice bed and comfortable. Close to everything

Leisure Family

10/10

Exceptional

08 Sep 2025

JESSICA RUIZ

Happy

10/10

Exceptional

30 Aug 2025

Esteban De Miguel

Todo excellent. El único detalle fue la presión de la regadera

Leisure Family_with_children

6/10

Pleasant

28 Aug 2025

Radmila

Family Trip to The Westin Cozumel – Disappointing Experience

We stayed at The Westin Cozumel for a 7-day family trip centered around a destination wedding, and unfortunately, the experience fell far below expectations. For 5 out of the 7 days, there was only cold water in the showers, which made basic comfort a challenge. The food selection was extremely limited, and the customer service from staff was consistently poor.

Despite being a group of 6–8 people, we were not allowed to sit together for meals—whether it was breakfast, lunch, or dinner—as the staff refused to accommodate us by moving tables. This lack of flexibility and hospitality was very frustrating, especially given the reason for our trip.

Additionally, the hotel offered no entertainment whatsoever—not even background music by the pool—making the atmosphere feel dull and uninviting.

Overall, we were very disappointed with our stay. If you're considering The Westin Cozumel, we strongly recommend looking elsewhere. Avoid at all costs.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Cheryl

We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!

Leisure Friends

8/10

Excellent

23 Aug 2025

Angelia

Housekeeping needs to do a little more, but overall a clwan room

Leisure Partner

10/10

Exceptional

23 Aug 2025

Marco

En conjunto es excelente el personal, hotel y playa