Name: El Cozumeleño Beach Resort
Address: Playa Santa Pilar km 4.5, San Miguel De Cozume, 77613, MX

El Cozumeleño Beach Resort

Cozumel · Mexico

Playa Santa Pilar km 4.5View location

100 reviews shown

8/10

Excellent

28 Jul 2026

Oscar and Irayda

The staff was great

4/10

Poor

16 Jul 2026

Aurelio

I used to come here a lot back in the day. Haven’t been here in about 15 years. They have gone downhill. The swim bar was never opened. The food selection was not as good as it used to be. Don’t give me wrong. The waiters were awesome.
I want to get a massage and a massage and a masseuse was never opened. What happened to the jet skis we used to be able to red jet skis on site it’s just horrible. I wanna go back to them again.so

Partner

10/10

Exceptional

13 Jul 2026

Felicia Odom

We have stayed here several times through the years. Staff has always been excellent. Rooms need updating though. Food has improved tremendously. The pools, beach, & outdoors are worth the trip. Best snorkeling on the island by far & it’s right out front of the resort. We will return!

Family

10/10

Exceptional

13 Jul 2026

Maricia

My family and I have stayed at this property 3 different times.
We just returned from a visit there after 20 years.
The property has aged, as we all have, but the property has been well maintained.
Our rooms are spacious and all the property is kept clean and manicured.
The staff is vey helpful and friendly.
Looking forward to returning.

Family

6/10

Pleasant

12 Jul 2026

Terry

Sky view and ocean view rooms are identical…….do not pay extra for sky room…..they got me and never made it right with me…..I was on 7th floor my daughter was on 6th……exact rooms but i paid more…..they got me

Been there a few times over the years and not one single thing has been upgraded…….bathrooms are extremely old……

Food was good and the beach was beautiful

The best thing this hotel has going for it is the waitstaff………they go above and beyond!!

Fyi…..they only give you 2 bottles of water a day no matter how many in your group

Family_with_children

4/10

Poor

07 Jul 2026

Luis

The hotel need updates

Partner

10/10

Exceptional

19 Jun 2026

Collin

Great staff
Great location and views
Dive with Pepe Divers

8/10

Excellent

13 Jun 2026

Ann

The staff is amazing, the food is ok, the beds are terrible.

Friends

8/10

Excellent

12 Jun 2026

Merilee

The wait staff, bartenders, guest service and room hospitality were all friendly and accommodating. The lunch and dinner menu lacked a daily selection, but was decent. The inside restaurant requires all patrons to wear long pants and dresses. The manager accommodated our family who did not have long pants, by seating us at an outside table which was lovely. The beach and snorkeling were amazing! There were tons of fish to see and schools of fish surrounded us. It is a beautiful hotel, but needs updating. We saw people painting, fixing and laying new carpet while we were there. Overall, my family would rate this hotel as good for the price and amenities. We have 18 and 14 year old sons who had a blast at the beach and pool!

Family_with_children

10/10

Exceptional

09 Jun 2026

Maria Gonzalez

It was the most wonderful experience! We fell in love with the beach and all of the great people who works there and become your family for as long as you stay! I just came back and I already miss Santiago, Carlos, Miguel, German, Hugo, Alejandro! They are so great! The hotel is super clean, the rooms super big, the food is great and they always aim to please every request you have! I plan to go back at least once a year!

Family

8/10

Excellent

05 Jun 2026

Kenneth Carl

We were there three weeks and we had a great time. The staff is excellent. The pools and the ocean is excellent. The beach is wonderful. We’ve been going there for 38 years air-conditioning could be a little cooler.

Family_with_children

10/10

Exceptional

04 Jun 2026

Jacquelyn

Great Place for a great price

2/10

Poor

02 Jun 2026

Hugo

Nothing

Friends

8/10

Excellent

02 Jun 2026

Tessa

only downside was the air conditioning, it got a little warm in the room

Friends

6/10

Pleasant

31 May 2026

Kayla

Clean room and very kind staff. Their english was not always super great but they were very sweet. Our AC did go out in the room and they got it blowing again but it never was cool air just moving air around. That part was pretty miserable but the beach was gorgeous and on site snorkeling was great other than the resort didnt give out masks during our stay.

Partner

10/10

Exceptional

30 May 2026

Darby-Ann

super friendly staff !!

Partner

10/10

Exceptional

26 May 2026

Lori

Staff is wonderful!

Family_with_children

10/10

Exceptional

25 May 2026

JASON BRADLEY

Wonderful place!!

Family

2/10

Poor

24 May 2026

Terry

So ran down

Partner

4/10

Poor

18 May 2026

Gary

We have stayed there many times and this time was the worst. We arrived a day late because our flight was delayed due to weather. They would not give us credit for the night we lost. The front desk staff were not very friendly. The tv didn’t work and someone came to fix it only to tell us that they had no free tv. If we wanted to watch tv we had to have a subscription to streaming services. The food was horrible. They convinced us to make reservations for dinner in the restaurant inside that is only open now for dinner. We waited and went to our reservations only to be denied entry because my husband had dress shorts on and not long pants. When we told them he didn’t have any long pants with him they just said he couldn’t go in. We had to eat elsewhere. Food is very limited as to what you can order just at certain times. They advertise the swim up bar is now open when it was only open the day we arrived. We arrived the Friday and left the Tuesday and it was only open on the Friday The pool water was extremely cloudy. We only saw them clean the pool with a net to remove floating things in the water the whole time we were there. I sent the resort messages since Sept 4, 2025 and they never answered any of them. We even wanted to upgrade our room and we still didn’t receive an answer. They have only about 5 employees there that go out of their way to help you in any way they can. We usually go once a year there but this was our last trip staying there. All inclusive is a joke.

Partner

4/10

Poor

17 May 2026

Lori

We have stayed here several times over the years and we have to be honest and say it has really gone downhill.
The staff was great as always!
But the facility itself has not been taken care of well. We didn’t have water to take a shower 3 evenings in a row. We would have to call or go down to the front desk and ask, then our water would come back on. The first time it happened, I had water at first then it went off. I had to wash my shower gel off with baby wipes because we had to wait too long.
They say you get 2 bottles of water per room. So we’d tip our housecleaning person and get more.
They charged like $128 for our 6 night stay for something called “Environmental fees”. We didn’t know about this until we were checking in.
It was just sad that this place is such a beautiful location but hasn’t been well kept.
Hope this helps.

Partner

10/10

Exceptional

16 May 2026

Marian

Might not be Secrets but we love this place! Being Divers Cozumel is the best. El Coz makes it affordable for us to come multiple times a year!

Partner

8/10

Excellent

14 May 2026

Sherry Jane

I have stayed here multiple times and this was the first time I saw what others had complained about. The room was a bit more run down there was water damage on the frame of the bathroom door so it wouldn’t close. The second to the last day the hot water stopped working and the last day all water stopped working. The bed in the room was not comfy at all. With that being said this was the 1st time i experienced any of this at the location the staff as always was amazing and the snorkeling is always perfect

Friends

6/10

Pleasant

13 May 2026

David

The check in process needs to be updated, I have waited close to 1 hr to check in. Over the last year some things have been cut out such as the hamburgers and hot dogs by the pool. Also the coffee and snacks at the lobby bar are gone. I was told my last trip that there was new management and things were being cut back.

Self

8/10

Excellent

08 May 2026

Charles

Very acceptable for the price. Buildings and rooms are a bit dated, but...unless a traveler is expecting 5-star hotel with 5-star prices, this resort is very good.

Self

10/10

Exceptional

02 May 2026

Autumn

The beach is amazing. The property is older but comfortable. The food is soso but there is plenty of it. The service staff are amazing. Drinks are plentiful. We've stayed here several times and will keep going back. Its a good price for the experience.

Partner

8/10

Excellent

30 Apr 2026

Angel L

The place is nice and beautiful, the staff is good. They could do better food, not the same item everyday if it's a Mexican country and they should be Mexican food.
The only thing you have to be careful sometimes the staff give you miscommunication information that can cause you money

Partner

10/10

Exceptional

26 Apr 2026

GRANT

the staff and the food are as always wonderful. It's an older property and could use some minor plumbing repairs, it all worked well, but you can tell it's seen better days.
The location is very nice and the beach one of the best to be had.
We will be heading back again next year to do it all again.

Family

4/10

Poor

20 Apr 2026

Michael Alan

We were at ElCozumeleno in the 2000's and had a great time. What a difference this time. The place is rundown and not managed very well. The hot tubs were bubbling green foam. Charging $40 jf you check in early is rediculous when there isn't anyone in line. The bed linen was illfitted the towels were gray. The food had nothing desirable. A real dissappointment.

Partner

6/10

Pleasant

18 Apr 2026

Avelino

Old hotel. Crappy rooms. Staff ok. If you are in Cozumel do yourself a favor and pick other acommodatiions

Self

10/10

Exceptional

16 Apr 2026

Amanda

Would stay here again

Partner

8/10

Excellent

14 Apr 2026

Luis Hector

Needs a little renovating, also buffet can use more variety and Cleanliness on and around chafing dishes

Family_with_children

4/10

Poor

13 Apr 2026

Jolene

Honest review from middle class Canadian: it’s definitely a 3 star resort and I’m sure years ago it was a beautiful resort. It’s very authentic Mexican.
Pros: all the staff there were very helpful, kind and answered any of my questions. Drinks were good, three bars(swim up bar too), pools were nice, generally clean, staff were always cleaning but also hard to clean when some things are falling apart and people are messy. Beach was great, you could swim in clear water, no water shoes needed. So many cool fish to see. Free snorkeling gear. But also the long pier was nice to walk down and we saw 6 different kinds of fish.
Cons- our room was very old dated, smelly. There may be nicer rooms. Stairs falling apart. And worst part was the birds all over the buffet nonstop, standing in the food, stealing food and pooping everywhere in buffet. And the food was bad, same food everyday for every meal, except omelettes at breakfast. It wasn’t good food either. Even pineapple unsafe as bird pooped on it. But nobody seemed to care…there was a stage for nightly entertainment but they stopped it years ago. Nothing goes on in the evening.
Overall- it was the worst resort I’ve stayed at. However, I see all these wonderful reviews about it, so that confuses me. But if you get it super cheap, and are there for warm weather, beach and pool then you might be ok. Me personally, I won’t be back, as I don’t want to pay any amount of money to be stay there.

Partner

8/10

Excellent

12 Apr 2026

Patricia

Great beach& the pools are excellent. Our room in the building we were in needed updates. The room was large & simply furnished. The toilet didn’t flush initially, but they came upon request & fixed it. The buffet was ok. The staff were great - helpful & friendly. I’d stay here again.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Teresa K

I stayed for 3 weeks. My airconditioning in the room worked well, my shower was hot and had great water pressure, the buffet was almost always open if we were hungry and the staff was great. It isn't a high end hotel but I have no regrets about staying there. There is no evening entertainment, there are no stools at the bar to sit, they have limited activities, they run out of towels, but for the money it was worth it. Would i stay there again? No....I would pay a little more for a better place.

Partner

10/10

Exceptional

11 Apr 2026

Garrett

Overall 9/10, main drawback is check-in, which takes a really long time.

We’ve been coming here for years (2009, 2011, 2015, 2018, 2019, 2023), and the food was noticeably improved this trip. Ordering off the menu is still the way to go if the buffet doesn’t have what you’d like. The buffet is average all-inclusive food, but the flattop grill had something decent for breakfast, lunch and dinner. Not the best food we’ve had, but far from the worst.

The grounds show some wear, but the staff works hard to maintain them. Rooms are dated and beds are firm, but we’re barely in the room anyway. Our AC worked great (almost too well), and the TV wasn’t great but not a big deal for us.

The biggest highlight is snorkeling right out front, lots of fish. We would walk to the tidal pool before the Westin and drift back with the current, you’ll see more fish this way. If you’re more adventurous, enter at the Westin, Buccanos or the old condos and float back. I’d use a dive flag or buoy if you choose this route.

The staff truly stands out here, welcoming, kind, and attentive. Aldo, Kevin, Omar, Juan, Yaneth, Santiago, and Paulino were great. The activities team (Cesar, Angel, Leo, Michel) were awesome, and our son loved the kids club.

Big picture, if you expect a 5-star luxury resort, you’ll probably be disappointed. But if you understand what the El Cozumeleno is, take advantage of the pros, and don’t plan to spend a ton of time in your room, you’ll likely be pleasantly surprised.

Family_with_children

8/10

Excellent

10 Apr 2026

Mary

The property was dated but well kept. The rooms were clean and the views were awesome. The choice of food was limited, though the drinks were great.

Friends

6/10

Pleasant

07 Apr 2026

Brenda Ashley

The resort itself is ok averge for most things. However, the beds are very stiff, and it's impossible to get decent sleep. We went with a group of 6 people, between four rooms. Our rooms were all on different floors and everyone had the same compliant about the beds. Wifi rarely worked, and if it did, it was incredibly slow. Honestly, we gave up and didn’t connect to it most of our 10-day stay. The food was ok but was the same things pretty much every day.
There is no refrigerator in your rooms, so bringing anything back to the hotel rooms was difficult. Especially if you wanted to keep drinks cold. The AC didn't work in our room, but our friends' rooms did.
The staff are friendly but more approachable depending on how well you tip. Overall, we don't regret staying there but personally would not stay there again.

Friends

10/10

Exceptional

07 Apr 2026

Tenzin

Good

10/10

Exceptional

07 Apr 2026

Azahea

Clean, friendly staff, variety in buffet, nice beach with snorkeling.

Partner

2/10

Poor

06 Apr 2026

Leann

The people are excellent. The food was terrible. Only one place to eat without having to secure a reservation at 8am. The bathrooms were moldy. There was no night activities like shows or dances. I would not stay here again.

Partner

8/10

Excellent

06 Apr 2026

Enid

They really need to work on maintenance on the north building, the food is ok once you figure out what is good. The beach at this hotel is the best for snorkeling. Don't expect entertainment, there is nothing by the resort in the evenings. Expect to kick back and relax.

Friends_and_family Family

2/10

Poor

06 Apr 2026

Daniel

La limpieza es buena pero las instalaciones horribles

8/10

Excellent

05 Apr 2026

Holly Lynn

The staff is amazing; the hotel itself is beautiful on the outside and the lobby area. The rooms are all in need of desperate updates. The snorkeling directly out front of the hotel is incredible. The beach is big and beautiful. As for the menu, it is limited. The omelette station is great for breakfast, use the QR code to order off the menu for lunches and be in line by 7:45am every morning to get reservations at the restaurant for dinner. The roof needs to be fixed at the beach restaurant to keep the birds out better. The drinks are good.

Family

2/10

Poor

04 Apr 2026

Jason

This property was the worst resort property I’ve ever stayed at. To start out at check-in we stood in line for over an hour. There were probably 40 people checking in at the same time and they only had two staff members. After we get to the front desk we find out there was an additional resort fee of $15 per day added onto our stay. It wasn’t disclosed, when we initially purchased the package from Sun Country. The person checking us in “upgraded” us to room 317. We were supposed to have a two bed premium oceanfront room. We thought, wow, the gentleman’s being nice. The upgrade room was in the old tower. It was a large room with a king size bed that was broken in the middle. A huge divot so that you both would roll to the middle of the bed. We had a toilet that didn’t flush and a shower that didn’t work. The room smelled of mold. To top it off the air conditioner was broken. We went back to the front desk and asked for the room that we booked. They said they were sold out and it was too bad because they already gave the next a room. The lady who we spoke to was the manager her name was Fatima. She was awful. No apologies. Nothing, just suck it up. I ended up calling Expedia and they talked to the manager on the phone. They agreed to switch us to another room the next day. They would also send someone to fix the air-conditioning. Five hours later at about 9 PM, they showed up to fix the air conditioner. Granted my girlfriend and I have been up since 3 o’clock the prior morning

10/10

Exceptional

02 Apr 2026

Teresa

Bar was good. They made every drink just as I requested. Had a few mid-shelf brands.

Friends

4/10

Poor

02 Apr 2026

Jennifer

Ocean was beautiful, the suite ocean front room we got was outdated, no frame work in the room, TV was super small, room smelled, food was limited. Bare minimum, the water notes were painted red for hot blue for cold, vent in the bathroom was a window fan that was wired into the switch. No fridge, charged for safety amenities like the safe and with today's issues that should be given not charged. No ATM onsite to be able to tip the staff. Website stated free wifi and that was a lie, they charged for wifi. Plugs in the room would shock and spark when charging phone. Could not reserve dinner at the only restaurant. Rat was walking on the beams of the buffet. The owner needs to update that place. Only thing nice was the beach.

Family_with_children

2/10

Poor

01 Apr 2026

Tammy

Don’t arrive early and expect to be able to use the facility without paying $40 a person. Mattresses are old and hard, pillows are horrible, and food is less desirable! They only have one other restaurant other than the buffet which can’t handle the amount of guests so finding a seat to eat in the buffet is very hard and to get a reservation in the very small extra restaurant is a challenge. There are a lot of wonderful resorts on the island so coming back to this one is probably not gonna happen.

Family

6/10

Pleasant

30 Mar 2026

Peggy

The staff were amazing, the hotel very clean, but, it was old and falling apart. We waited 3+ hours to check in. Upon check in, maintenance was scraping off parts of the ceiling that were falling off. I was charged an extra $100 hidden fee upon check in and I have no idea why. Another person also said there were hidden fees they paid as well. There are no amenities or snacks available. They are very strict on food times 7am to 11pm, again no snacks, no granola bars, chips, crackers or bottles of water available. We had to refill our 2 allowed water bottles per day at only 1 water station outside the hotel. No mini fridge or microwave in the rooms. Pool & surrounding was very clean and sanitized daily. Overall, disappointing and we will never go back.

Family

2/10

Poor

29 Mar 2026

Rodney Alan

They don’t offer a refrigerator for your room, they make you rent one, no water was offered, you had to buy it at the front desk. When asked to have a water while waiting in line at the front desk they said they didn’t have any water available but water was sitting right behind the desk. After receiving the refrigerator we had to rent, the staff plugged in the refrigerator and it started an electrical fire in our room. We asked to be moved to a different room and they didn’t want to accommodate the request for some reason but did only after demanding we be moved. Nonetheless, we ended up booking a different hotel. Sadly I’ve never stayed at a resort this poor before. There are. Better places to stay for the same money. Don’t book this resort.

Partner

6/10

Pleasant

28 Mar 2026

Lisa Marie

Room was clean and old but as expected, no air for 3 days even after several attempts to have it fixed. Buffet at breakfast is okay, lunch and supper is pretty poor. QR code menu is very good and was our go-to for meals. Specialty restaurant has potential. Some staff were amazing (Kevin at the swim up bar, activities staff and some waitstaff) others very rude, especially the front desk staff. I get they take the complaints constantly and I’m sure are tired of hearing negative things but rudeness from moment one when checking in doesn’t give a good first impression. Overall beach is wonderful and pools great.

Family

4/10

Poor

27 Mar 2026

Brad

3rd time,
And last at hotel

6/10

Pleasant

27 Mar 2026

Tammy

This resort has a lot of improvement to do. From their beds, linens, restaurant availability and food! If a comfortable bed with good pillows and blankets, food quality and more than one restaurant other than the buffet isn’t important to you then it’s a great place! Wonderful pools and snorkeling!

Family

6/10

Pleasant

26 Mar 2026

Michelle

The facility is pretty old and needs a lot of repairs. The food was ok, not a lot of selection but the staff were friendly. The pools and beach areas were clean and well kept up, which was the main reason we were there.

Family_with_children

2/10

Poor

25 Mar 2026

william

Sadly we will never see a need to return. Many positive reviews are false as we found by 6 am all beach chairs and poolside taken so we left the resort daily to go to local beach clubs. The food was horrible so we went out for breakfast lunch and dinner daily. We are not high maintenance at all but this resort is a 0 to a low 1 starvat absolute best

Partner

8/10

Excellent

25 Mar 2026

James

There are a lot of mixed reviews on The Cozumeleno Beach Resort, and I can understand both sides. It is a bit of a dated property with some needed upkeep/repair issues that could use tending to. I was debating whether to give 3 or 4 star for my review, but settled on the 4 because the staff is (overwhelmingly) friendly and helpful. There are several aspects of the resort that are a 3 however. The food does not measure up to that of many other all-inclusive's (this was my 6th All-Inclusive in Mexico). The buffet was often out of items, and took very long (if ever) to re-stock. If you plan to dine off-site, this wouldn't be so much of an issue, but we ate nearly every meal at the resort and it was a 3 at best.
Overall, a good experience. And because it was lower priced that the other all-inclusive resorts on Cozumel, I would recommend it for those who may be on a tighter budget or if you aren't terribly picky on food selection/quality.
But if you want a higher end all-inclusive experience, and food is of high importance to you, then I would suggest a higher rated place.

Family_with_children

8/10

Excellent

24 Mar 2026

Rod

Excellent Staff. Food was limited & very repetitive. Great pools.

Partner

8/10

Excellent

22 Mar 2026

Jessica

The staff were amazing! Everyone was kind and attentive to all of our requests! Check in system is very slow and was challenging after a long day of travel. Buffets were good and the kids loved the food! Sit down dinner we only went 1 time because reservations were hard to get for our big group and the food was just ok. Activities were minimal but Cesar was fun and tries to get everyone involved! Beach was beautiful and secluded! Taxi service was fast and easy, 20 usd per ride to town. We loved our time at El Cozumeleno! For a more budget friendly all inclusive option we would highly recommend! Make your own fun at this beautiful property! El Coz has so much character!

Family_with_children

8/10

Excellent

22 Mar 2026

John

The people were amazing.
Property is comfortable, but showing its age/wear. Housekeeping does a great job!
The beach area is amazing as are the pools.

Partner

6/10

Pleasant

21 Mar 2026

Shauna

When we first arrived, we were a little shocked with our room. It is not what is depicted in the photos. This hotel has been “touched-up” far too long, and is in need of a proper doing-over. That being said, once we accepted that our room wasn’t what we thought (towels are very old, bedsheets are very worn and sometimes stained) and the beds are well-worn in as well, we decided to make the most of it. We’re happy we did. The hotel is clean, the food is delicious. It takes a long time to get the food if you order it, and the buffet is very small. Do not expect a buffet like you would at a big named resort. This hotel is locally owned. It seems to generate a lot of income, but that income should be used to do some updating and repairs. We had 4 staff members that really went above and beyond for us. We adored them. In the dining area, it was Ruby, José and Alejandro. At the tourism desk, Roberto was lovely and very helpful. The beach is amazing, and the snorkelling was way beyond our expectations. Overall, we did enjoy our stay, and, if the price is right, we would go again.

Partner

10/10

Exceptional

21 Mar 2026

Michelle Lynn

The resort was very accommodating, any request were made with ease. We had a beautiful room on the 9th floor. . The staff is very nice and helpful. The food was good and the bartenders were very attentive.

Friends

6/10

Pleasant

20 Mar 2026

Wayne Harold

We use taxi. Staff excellent.rooms cleaned daily. Food is good but you will never go hungry.

Partner

4/10

Poor

19 Mar 2026

rebecca

The property has really gone down. I’ve gone to this same resort since 2017 almost yearly. They don’t have as many activities but the activity staff are great. The food took way longer to get if you ordered off the menu they didn’t understand what you were ordering. They only brought you half of your things and one time I was told no.. the restaurant is no longer open for breakfast. There was coffee stains outside our door when we arrived they were still there the day we left. so they didn’t mop the hallways once while we were there in seven days. I still love the beach and snorkeling but I’m going to look for a new resort

Family

10/10

Exceptional

19 Mar 2026

Joseph

Staff & beach keeps us coming back.

Friends

6/10

Pleasant

19 Mar 2026

Kristen

Overall, our trip was okay. Good weather & good food. The frustration was on the first day, with checking in; we arrived by shuttle from the airport by 230pm (note: check-in time on website stated 3pm). While at the counter, I was charged an additional $300 for a minor because our 3rd family member was not an “infant”, this was not stated on the website, plus an additional deposit fee. The process of checking in & obtaining room key and verifying our id’s/passports took over 1 hour & receptionist informed us that our room was not ready. It was close to 5pm before we were able to get into our room! When asked about any compensation, I was ignored & the question was dismissed (and again the following days when following up regarding this). This was extremely frustrating after traveling all day. Prior to leaving for our trip, numerous attempts to contact the hotel were made to request early check-in & “pre-register” but received no response. The rooms were outdated & need updates, shower leaked onto bathroom floor, during our stay there was a sewage backup & you could feel the springs in the bed. The food was good, it is buffet style so you could wait in line for up to 20min for something from the grill, many of the selection was gone or not replaced during mealtime. Drinks were good but the full drink menu was not available to all visitors. Hot tub was cold. Beach was beautiful, but be careful of sharp rocks. Hint: don’t take shuttle($$)walk outside of airport & get taxi!

Family

2/10

Poor

18 Mar 2026

Rainer

Would not recommend this place under any circumstances due to terrible upkeep, total lack of customer service, and biased treatment of guests by the manager JULIO.

We were a group of 10 booked under one reservation with rooms that were all THE SAME PRICE. Manager chose to upgrade every room in the group EXCEPT the only pair that didn’t include a male. JULIO clearly told staff to give the women a double bed room which had a ring of grime around the tub and sink, hair all over the bathroom floor, trash under the bed and stains on the wall. When the women asked for a king bed they were told none were available even though they were the second room assigned out of 5. After the rest of our group checked in, we found out everyone else in the group had all been given “free upgrades” with king beds.

The room given to the women was considerably dirtier, lower quality, and generally more disgusting than rooms given to others in the group, though the entire place was questionable. After over two hours of politely stating our case the women were finally given a new room with a more comfortable king bed.

It rained in the night, flooding several first floor rooms (we could see them being squeegeed out as we left), and putting the elevators out of order. Two members of our group had to walk up 7 stories to retrieve luggage and drag it down the stairs again.

Confronted JULIO the next day with what we felt was biased treatment. He was unapologetic and couldn’t care less.

Family

8/10

Excellent

15 Mar 2026

Joanne

The resort was clean and the staff were excellent, friendly and helpful. The snorkelling was wonderful right off the beachfront. The pool area was large, lovely, and well maintained with an insufficient number of chairs and loungers. Unfortunately, our room shared an interior door with the adjacent room, and several nights were disturbed by loud music and an inconsolable screaming child, issues the staff did attempt to address. The food was tasty and could have offered more variety over our two week stay.

Partner

4/10

Poor

14 Mar 2026

Mark Alan

I don't usually do reviews but this needs attention. We had a beautiful view of the ocean from our room. Pools were nice and large. Leo and Cesar in activities were great. So much so that my son remembered Leo from 2 years ago. Waiters Aldo and Aljeondro were true professionals and the highlight of this property. That is were the pleasantries end. Room to large with rock hard beds. No AC available had to argue with staff to get a fan. Bath had a mild dew smell to it. We were in the older section so hopefully the newer section is better. There is a serious lack of pride in the resort ie cigarette butts on the pool deck, pool deck has trash on it from the day before, sand/trash on the steps and maintenance walking by it as they were staining railing.

Family_with_children

2/10

Poor

13 Mar 2026

Patricia

HORRIBLE DO NOT STAY HERE. SO OLD and bed is like CONCRETE. I should have believed the reviews and stayed somewhere nice and just spent the money. Our room was disgusting. Old, moldly wet spots on the ceiling, AC spitting out dust, shower looked like a prison cell. We traveled with our 16-month-old son and nothing was kid friendly. The balcony has bars so far apart he could slip though, so dangerous. The crib provided was doll sized and had a broken leg, had to get a 2nd one, mattress has yellow urine stains and our sheets had blood spots, so disgusting. Waited at the front desk 2 hours just to check in and asked someone for food after traveling wigg to our toddler and no one would help us. He slipped and cut his lip open on all the wet tile and I ran around the resort trying to find ice. Staff were mostly rude and seemed irritated in the restaurant. The buffet was so gross, food sat out for many hours. Drinks were watered down and sugary. One high chair for the entire resort it was a joke. Pool and ocean front gorgeous but the resort is SO GROSS. I beg you don’t stay here. I’ve never seen such an old room. The shower pressure was a small trickle 1/10 pressure, not kidding. Asked someone for help at the desk, would not help us. FOOD IS AWFUL. The hotel is trash and nobody cared. They make money only because the beach is beautiful and ocean waters are clean and blue. 0 star resort, 5 star beach/oceanfront. This was a trip for our 5 year wedding anniversary, total joke. Sad.

Family_with_children

6/10

Pleasant

13 Mar 2026

Richard

Very quiet relaxing resort, clean, staff very friendly and courteous my only suggestion would be more and better food varieties

10/10

Exceptional

09 Mar 2026

Laura

Room was clean, only one issue. Staff is always excellent and location is perfect for snorkeling right off the beach

Friends

8/10

Excellent

09 Mar 2026

Rashel

Ocean view, huge room, air conditioning didn’t work, toilet leaked, shower took forever to drain as well as the sink, and shower leaked

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Gustavo

Check in is really slow they need to update their system for sure.

Partner

6/10

Pleasant

09 Mar 2026

june b

Staff very friendly. Hotel needs a remodel- tiles broken, mold in shower, needs an upgrade. Poor physical condition. Food ok. No evening entertainment.

Friends

6/10

Pleasant

08 Mar 2026

Peter

Great ocean view, but room was very underwhelming and in need of repairs!! Bathrooms looked like something out of a prison and was dirty.
Food was very average and not a great selection with birds in the food buffet area!! All in all very unhygienic.
Staff on a whole were great with the odd grumpy ones!!
In closing, this property needs some major upgrades to their building and all rooms. Beds are old and VERY uncomfortable.

Friends

6/10

Pleasant

08 Mar 2026

Elena

The beds are very hard. Most of the staff were very helpful and polite.

8/10

Excellent

08 Mar 2026

Julio

Yes my room was Ocean view. It was beautiful

Partner

4/10

Poor

08 Mar 2026

Roland

Our room, the bed mattress was old and sunk on the left and right, high peak in middle, ocean view was good, trying to find a chairs to relax around the pools, hard to get as people put towels down 430 a.m or earlier. No phones in the room to call front desk in case of emergency. The reservation for the one restaurant was very poor, white wine was like vinegar, chicken break was very difficult to cut. After check out, they didn't even ask how our stay was. The part of the resort was the waiting staff that worked there ass off....will not be going to this resort again.

Friends

2/10

Poor

07 Mar 2026

Ashley

Ocean view - beautiful view. AC did not work, buffet was awful - 3-4 choices. Check in took 1.5 hours, even with pre check in. Would never return to this place.

2/10

Poor

07 Mar 2026

Concepcion Esmeralda

The hotel was the worse I’ve ever stayed in.. staff was not friendly and hospitality was horrible… we waited one hour to check in… when we got to our room our door was broken and door knob was falling … the sheets had stains, the shower had a lot of mold !! No entertainment and just not very happy about food either … we had to wait for half hour to get our food @ the restaurant that needed “reservation” .. one week stayed and only Pedro the chef and Roger the waiter treated us right , because not even the general manager did!! I hated that we had to carry our safe key around too

Partner

8/10

Excellent

04 Mar 2026

Amy

This seemed like an older property, but was clean, had friendly staff, and had one of the best beaches in the area. The snorkeling is amazing right on the property; better than some excursions honestly.

The downfall (for us) was the food. It definitely was ok, but the options were not great. We went downtown a couple days and treated ourselves to better than what was available on the resort.

Bottom line is this property has a fantastic beach with awesome snorkling, but not great buffett options. For us, we will definitely stay here again because the beach and snorkeling are so worth it. Food can be gotten elsewhere if you dont care for the buffet.

8/10

Excellent

03 Mar 2026

Crystal

Staff was great. Food Could use some improvements. Buffet is small and gets old. Only one restaurant and food is ok. They could use another restaurant but the Resort is older and could use updating. But overall was enjoyable.

Family

10/10

Exceptional

03 Mar 2026

Laura

Amazing staff, clean rooms
Very accommodating to your needs

6/10

Pleasant

02 Mar 2026

Judith

Outdated rooms no AC

Partner

2/10

Poor

02 Mar 2026

Guillermo

View was great

Friends

8/10

Excellent

02 Mar 2026

Andres

The hotel is excellent for what you pay for. Hotel itself is a little old and could use some updates but everything else about is great. Very friendly and helpful staff. Amazing ocean view. Food was delicous. If you are on a budget and want an all inclusive this is the place to go. I would definitely come back again.

Partner

8/10

Excellent

01 Mar 2026

Dana

Great time. Everything was good and we will be back this summer 2026.

Partner

6/10

Pleasant

01 Mar 2026

Jeremy

Budget all inclusive. Probably the 8th time we have stayed there. Last time in 2018 keeps sliding downhill! Fix the hot tub fix the pool jets

Family_with_children

10/10

Exceptional

28 Feb 2026

Scott Thomas

Great staff !!!! Laid back place !!!! And most of all SAFE!!!!

8/10

Excellent

28 Feb 2026

Allan Scott

The grounds n room were excellent. Ice cream was yummy! No desserts?!? Staff was very helpful. Great drinks! Good time

Family

10/10

Exceptional

28 Feb 2026

Anthony

The snorkeling and the fish on the buffet

4/10

Poor

28 Feb 2026

Cynthia

Room and snorkeling was the good part. We stayed on the ninth floor so the room had a great view and lots of room. Very outdated. They mislead you on your website by stating “ room service” “ stocked fridge”
Those we’re not true. Food was horrible except for the reservable restaurant which was ok. Supposedly you can order off the menu in the regular dining room but depends who you ask. We could one day. But others we were told “no”. Most of the staff was rude and inattentive. Checkin took forever even though we were second in line and did the online pre check. Most of staff we encountered did not speak much English. We will go back to Cozumel but will find someplace else to stay!

Family

6/10

Pleasant

28 Feb 2026

Curt

You could tell us was an older building but the food was mediocre at best unfortunately did not eat the food in the fancy restaurant because it did not look very good to be. Other than that the staff was wonderful but I stay there again maybe

Partner

10/10

Exceptional

27 Feb 2026

Kevin

The whole property was extremely clean. We had a fantastic time here. And we will definitely return. All the staff were extremely helpful and kind

Friends

6/10

Pleasant

26 Feb 2026

Thomas M

Excellent location, nice beach area. Good snorkeling right in front of the resort. Unfortunately, the wind came up on the second day and blew the sargassum on to the beach, but that's not the resorts fault. The food at the buffet was typical buffet food. The a la carte restaurant was very good but only got to eat there once in 3 days. The thing I would like to see the resort address is allowing people to \"reserve\" loungers and palapas overnight. I accept getting up early in the morning and going to get a spot but letting people leave their things overnight and keeping a spot indefinitely should not be allowed. The people doing it should be ashamed of themselves because it is rude and inconsiderate. Everyone should have equal opportunity to use the facilities.
El Cozumeleno....do something about it!!

Family_with_children

8/10

Excellent

26 Feb 2026

Susan Archambeau

We had a wonderful time at El Coz. Staff is super friendly, beach and snorkeling are fantastic. Morning omelets are great. If you don’t like what’s in the buffet you can order from the dining room. Rooms are a bit weathered but they are clean. This was our 4th stay at El Coz. If you are looking for fancy don’t stay here. But if you are looking for a low key, fantastic beach, budget friendly vacation, this is a great place to stay.

Partner

8/10

Excellent

25 Feb 2026

Teresa

Best staff! They treat you like family. It is a small resort, but perfect for us!

Partner

8/10

Excellent

25 Feb 2026

Troy

We had a really good time! It was our first time to the island and everyone is friendly and very attending. Resort was really nice. Our room was a little dated and the beds were hard(but we are spoiled at home with a sleep # bed), But overall nice. We had an amazing waiter that treated us like royalty! Aldo! He was the best! We were a little disappointed that there wasn't any entertainment at night but that was ok because a short $10 taxi ride to downtown will get you lots of great entertainment! Probably the most frustrating thing was it took well over an hour to check in. I was hot and ready to be on vacation and it seemed like it took forever. But I wouldn't let that stop me from staying again.

Partner

6/10

Pleasant

24 Feb 2026

James

Rooms need to be updated. Leaky faucets, mattresses had dents from use. The rooms were clean enough. Staff was very friendly. Food was 5/10.

Friends

4/10

Poor

24 Feb 2026

raul ivan alvizua

The room was clean but dated, paint chipping, moldy a/c vent, damp smell, door didn’t properly seal and deadbolt did not work. The shower door rail was broken so door didn’t slide. The rooms do not come with mini bars unless you book the sky premium suite, that room does have a minibar but it comes EMPTY, it’s 18USD daily for them to restock it with three beers three sodas and two snacks, this alone should tell the customer the type of property this is.

Check in took 1:22 hours even when they had multiple ppl working they just use an archaic way of paper and carbon copy system.

The restaurant only had 3 high chairs for toddlers but during my stay there were at least 12 kids who used them so a lot of parents waited or ate with a toddler on their lap. The food was repetitive, spaghetti, fish filet, chicken with bone, they only changed the sauce on top for variety

I’ve stated in multiple all inclusive resorts in the Mexican Caribbean and this is by far the worst customer service, quality, and attention, they would have to be a lot cheaper to justify their sub par quality

Family_with_children