Name: Casa del Mar Cozumel Hotel & Dive Resort
Address: Carretera a Chankanaab km 4, San Miguel De Cozume, 77600, MX

8/10

Excellent

04 Aug 2026

Julie

We had a great stay. The staff was incredibly friendly and helpful with anything we needed from help getting logged into wifi to arranging taxis for us. We ate at the restaurant on sight and it was good food and great wait staff. They were fun and got to know us. We really appreciated the ice and filtered water available on site also.
We used the pool one day and it was nice, but didn't spend a lot of time there.
They have a bridge to walk over the road connected to the property that we used to get to the pier where our dive guides picked us up. It was nice to be able to have a safe/easy way to get across the road while carrying dive gear.
We visited in July and our understanding is that was their \"off\" season. The only downside to this location, which is no fault of their own, is that area restaurants were only open during the hours when the cruise ships were in port, thus closing earlier in the evening. This eliminated some dining options that were easy to walk to. We just learned to grab dinner earlier before the ships left port. Or you can take a taxi into downtime to some very nice restaurants.
Overall - very good stay. Nice room amenities, such as a refrigerator, coffee pot, microwave, since, dishes & Silverware. Wifi was good and our family room had 3 tvs, one in each bedroom and one in the living room. We'd stay there again!

10/10

Exceptional

16 Jul 2026

Robin

We love Casa Del Mar staff and amenities. The food is really good from the menu but they will also customize for your needs. They make a great margarita from scratch versus a mix using limes from Mexico and Squirt (ask for the recipe). The ocean views from your room are breathtaking at sunset. They have their own private beach area and you can snorkel right at the hotel. We find it to be a great value.

Partner

8/10

Excellent

16 Jul 2026

Kaeli

The Hotel allows smoking in the pool area. A place where kids are playing and people are relaxing. very disappointing

The menu needs improving.several restaurants within walking distance have much better food and a broader menu.

The bar is limited in options

Those are all Managment/ownership issues and have nothing to do with the wait staff.

The service is awesome there.

10/10

Exceptional

05 Jul 2026

Thomas

Casa del Mar, across Melgar (main oceanfront drive) from the beach, is old school Cozumel - verdant gardens, a winding circular drive, and charming, rustic, and comfortable interiors. I stayed at CdM for the first time back in 1993, but through the years I generally stayed at La Ceiba, its former sister property across the street. La Ceiba had been sold off and ruined long ago, catering to the nasty cruise ship passengers (La Ceiba now bought up by Carnival cruise line to aid them in the cash extraction process). But Casa del Mar, the hotel under review here, still feels like old Cozumel. Felt so comfortable to be back, with its swim up bar and its outdoor restaurant, both open late. A pedestrian bridge takes you from the pool area across Melgar to the Del Mar Aquatics dive shop and a decent beach dive. The dive shop will allow other dive companies to pick up there. As far as the room goes, I was in one of the garden view rooms. I enjoyed it. One of the two queen beds was so soft it was unsleepable, but the other one was fine, and there was only one of me. So, when reservating, request a room with new, firm mattresses. The AC took a while to get going, but it got the room nice and frosty. The shower was great - plenty of hot water and good pressure. No issue at all with noise, as this place is buffered by its expansive gardens, where you might see a pair of javelinas roaming. There is a safe in the closet, but you must get the lock from the front desk. Heart and soul here!

Self

10/10

Exceptional

04 Jul 2026

Amanda

Lovely property and the staff was very helpful! They gave us beach towels and the coffee was very good. This is not a fancy modern property, but the rooms were clean and felt very appropriate for the family Mexican beach vacation :)
It’s also close to the side of the island you’d be driving to for diving and beach time. Cabana Beach was stunning, and steer clear of Paradise beach.
We had an AMAZING TIME and will definitely be back to Casa Del Mar 🌊

Family_with_children

8/10

Excellent

30 Jun 2026

Charles

Food isnt so good bit everything else is spectacular

Self

2/10

Poor

28 Jun 2026

Charles

The property was very clean other then the pool. The pool was not usable. The surface of the water was loaded with bugs. From my balcony I saw a boy in the pool doing what i thought was aerobic dancing it wasn't. He was clearing the bugs. The jacuzzi was not hot and the jets didn't work. There was no buffet breakfast. The ocean side pool wasn't even full of water and there was nothing to eat or drink there. The room we stayed in was falling apart. There was broken tiles/missing tiles on the sink. The shower window was broken letting bugs into the room and it had that old dirty tile look. There was no place to put your cloths so you had to live out of your suitcase. The bathroom shower/toilet was very small. If you are traveling with kids I wouldn't recommend the balcony rooms. The railing and seat are not kid friendly. They are dangerous. They don't use the modern door entry that almost all modern hotels use. They still use a physical key on a string. The vault was falling off the wall and it also used a lock and key system. Overall if you are a diver and don't care about amenities, then this is for you. If you are traveling as a family then I don't recommend this hotel. This is not a resort by today's standards.

Family_with_children

10/10

Exceptional

27 Jun 2026

Marsha

The staff is beyond helpful. I’ve been staying there since 2000

Family

10/10

Exceptional

22 Jun 2026

Angela

The resort was marvelous! You can use the di e shop right across the street for snorkeling/scuba diving and the staff there is marvelous! The resort has the BEST people working there! The food is well priced and great! Will stay there again!

Friends

8/10

Excellent

17 Jun 2026

Michelle DeeAnn

All employees are super friendly and helpful. Grounds are beautiful and upbeat. We didn't get the meal plans that is now $70/person/day with a limited menu compared to pre covid. But the food they have is great and drinks are great. The worst part is there is not hot water to shower consistently. Late afternoon is very hot water, late at night no hot water, early morning sometimes hot water sometimes no hot water. Rooms are clean. Housekeeping was not always great at putting fresh towels. With that small problem it won't keep us from coming back. We love casa del mar!!!

Friends

4/10

Poor

11 Jun 2026

Bruce

Pool was dirty every day rooms were infested with ants rooms were clean but needed much repair and updating staff would be the only reason we would ever come back the owner needs to focus more on the whole resort now that his new suit on the roof is built which is the only new part of the resort also the so called beach club that was promised when we booked our trip was closed due to repairs needed the whole 2 weeks we were there.

Family

6/10

Pleasant

14 May 2026

Lidia

El desayuno estaba sin sabor y no tenían jugos naturales.

Partner

10/10

Exceptional

10 May 2026

Florence

Love this place

10/10

Exceptional

07 May 2026

Karen

The staff is always so friendly and helpful. The swim up bar is wonderful after a morning of diving. Beautiful sunsets visible while lounging around the pool and walking across the pedestrian bridge to the beach area. The restaurant staff treats you like family. Wonderful place to stay if you are looking for a place to eat, sleep, dive and relax!

Self

8/10

Excellent

06 May 2026

Pete

Very clean room - housekeeping was very good. Pool and poolside were good and the cabana we had was very comfortable for our group.

Staff were available and attentive.

The location is right on the main road so there is road noise - took a day to get used to it.

Overall it was a good, central place to stay. Pick up for diving and snorkelling was at the pier across the road - very convenient. We would stay here again.

Family

6/10

Pleasant

03 May 2026

Tero

The hotel was as expected, functional and okay, but nothing fancy. We definitively got our moneys worth! The game room was great, as was the quick access to the scuba classes, but the food in the hotel restaurant was pretty bad.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Melissa

Amazing staff at this hotel!! Every person is so nice and goes out of their way for you to have a great vacation!

Family

10/10

Exceptional

02 May 2026

Lesley

My family of 5 stayed here for 6 nights and it was perfect. We would definitely stay here again when we return to Cozumel.

Family_with_children

8/10

Excellent

28 Apr 2026

Daniel

Bien hecho

10/10

Exceptional

25 Apr 2026

Richard

Casa Del Mar has amazing staff and service. The swim up bar is nice and for the price, it’s a great location. The food was good, great pier for dive boats, nice snorkeling/shore diving place etc. We will definitely stay again!

Partner

8/10

Excellent

23 Apr 2026

Dermot

The staff are great, Santos, Javier, Wilbert and Jose. Great people.
The restaurant and bar area is very nice and enjoyable to sip a beer.
The pier is great, just 1 min away, great pick up point to go Scuba Diving
The Cabana rooms are spacious.

The rooms could do with an upgrade, especially the bathrooms.
We have been staying there every year for 17 years, the menu in the restaurant has not changed over that time, it could do with some improvement and additions.

Partner

8/10

Excellent

18 Apr 2026

Sean

The ocean view was great. The restaurant was a nice touch right next to the pool. I enjoyed my stay.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Stephen

Love the new elevator!

Friends

10/10

Exceptional

11 Apr 2026

Robert

Love the cabana

Partner

10/10

Exceptional

11 Apr 2026

Christenna

The room was excellent and the food was definitely delicious.

Self

4/10

Poor

30 Mar 2026

Steve

My room had ants all over the bathroom sink and in my bed and while I understood this was a cheaper place I won’t be going back there again.

Self

8/10

Excellent

28 Mar 2026

Carlos

Clean rooms, good place to stay with the beach access via bridge. Good snorkeling with lots of fish. Has a pool and jacuzzi. We needed a late checkout and they accommodated. Pool could use updating but for what you pay, great place to stay.

Partner

10/10

Exceptional

27 Mar 2026

Jonathan

This hotel is great for divers . There is a dive shop on site and more next door. The restaurant opens one hour before dive boat goes. You also can walk around to some shops if you want or other restaurants. You can rent a car at the front desk if you want. Less than 5 minutes to one of the national parks by car. Oh and nice shore dive right out front of the hotel

10/10

Exceptional

26 Mar 2026

Steve

Happy that the dive shop is open, being able to walk across the bridge and snorkel, dive or just relax by the water is just one of the reasons I keep coming back to Casa Del Mar. The staff has always been the happiest to help and consistently the most inviting people on the island. I just love it there an will continue to come again and again.

Self

10/10

Exceptional

23 Mar 2026

Mark

Y

Self

10/10

Exceptional

19 Mar 2026

Mauriah

We really enjoyed our stay at Casa Del Mar. The staff was helpful and kind. Miguel assisted us with booking some wonderful excersions. When our flight was delayed for 3 days due to a blizzard at home, he was able to extend our stay, which was a huge relief. Javier and Alejandro were fabulous servers and we always felt welcome by all staff at the restaurant. The rooms were clean as well as the grounds very well kept.We also enjoyed the access to Nochi Cocum beach. I would definitely book there again.

Family

10/10

Exceptional

19 Mar 2026

Denise

Clean room, very friendly staff. Pool and hot tub were a lifesaver when the weather was bad on the beach. Make sure to checkout the included beach club, takes about 20 minutes to get there but it’s worth the drive. Quiet and pretty beach club with lots of lounges.

Friends_and_family Friends

8/10

Excellent

11 Mar 2026

Carlos

Old hotel, rooms not the revamped. Far away from downtown and all the attractions, if you will stay here, you need to have either a car or to pay taxis. Good location is you want to reach the cruise ships terminal.

6/10

Pleasant

09 Mar 2026

Philip

Pool bar and restaurant were very nice…

Partner

8/10

Excellent

07 Mar 2026

Rachelle

We chose Casa del Mar this time to be away from the downtown area but still have restaurants etc nearby. The location was absolutely perfect. The staff was wonderful - very friendly and helpful. We also loved the pool and beach area. (Hot tub was too hot though!)

Our biggest complaint is the wi-fi - it was incredibly weak. It was such a source of stress for us that it will probably keep us from returning to the resort. We had weak cell service (Verizon) and with basically no wifi we had such a hard time using our phones even for local things - checking restaurant websites, making reservations - not to mention a flight cancellation emergency.

We also thought the mattresses were too firm, but I had seen this in other reviews so was kind of expecting it. Also, the bathrooms all vent to the hallway so you hear a lot of noise from other rooms - tv’s at night, people talking, taking showers. It does help a bit to keep your bathroom door closed.

I really wanted to love this place as the staff and location are so great, but unfortunately I think we will find a new place to stay next time.

Partner

8/10

Excellent

04 Mar 2026

Michael Steven

Beach bar acces only comes with upgraded room.

8/10

Excellent

02 Mar 2026

jodi

Friendly and very helpful staff. Rooms were clean with comfy beds. Restaurant on site. Clean/well maintained pool and hot tub with plenty of tables and lounges and a beautiful view of the water. Easy walk over the bridge to the water for relaxing or snorkeling. Shopping within walking distance. We had a family of 12 with 6 rooms, we all had a great experience staying at the Casa Del Mar.

Family

10/10

Exceptional

28 Feb 2026

Scott

Friendly staff, great location. Reasonable price

Family

4/10

Poor

22 Feb 2026

Ngoc Minh

Room was basic but sufficient except for the quality and consistent of wifi (constantly disconnected and when I could connect, it was very slow). Staff was also quite unfriendly (and at times, quite ornery) and often not helpful. Convenient location to dive shop I used (I did not use dive shop at resort because Gabriela was very unhelpful and slow to respond ... their loss for losing business when their staff has so much attitude).

Self

10/10

Exceptional

22 Feb 2026

Joanna

Spotless room. The Staff is very chill. Love the bridge to the water and all these cooling rings. I saw right off the beach near hotel. Plan to return.

Self

4/10

Poor

22 Feb 2026

Bridget

Staff was not friendly! Acted like we were bothering them. From the room, called down to front desk for a blanket as there was only a sheet on the bed, no comforter. No one answered. Subsequently, walked down to front desk to get one, where there was person sitting there, and was told I had to wait until the next day for a blanket. Dumfounded, I asked again for a blanket and the man begrudging got up and retrieved one. Nothing more than pure laziness! Beds are very hard, like sleeping on plywood. Staff did not give us any details about the amenities included in our stay or even available at the resort. Thankfully, I read up on my own and learned of the private beach club we had access to down the road as it was very nice. Food at the restaurant was sub-par and when I inquired about adding shrimp to my pasta instead of chicken, I was again told NO! No way they could add a few shrimp to it despite me offering to pay extra for it. I would not stay here again.

Friends_and_family Friends

4/10

Poor

20 Feb 2026

William

Room was loud, maids are noisy. Bed was old and uncomfortable. Air worked fine. last time I stayed was 30 years ago, it's a little run down. Stay at the El Cid instead, or, If you can afford it, the El Presidente!

10/10

Exceptional

18 Feb 2026

thomas

Lovely staff and grounds

Self

8/10

Excellent

13 Feb 2026

Moises Armando

Very good service.

Leisure Family

10/10

Exceptional

11 Feb 2026

DON

Staff was very pleasant and attentive. Ground, rooms and amenities are kept clean and tidy. Quite place across from the ocean. Great place to stay in Cozumel.

Leisure Family

2/10

Poor

08 Feb 2026

Asha

Unfortunately, our stay at Casa del Mar Cozumel was very disappointing and did not match what was advertised.

The balcony felt unsafe, which was especially concerning since I was traveling with children. This made it difficult to feel comfortable or relaxed during our stay.

The food quality was very poor, with limited options and meals that were consistently disappointing, forcing us to eat elsewhere most days.

Although the listing advertises beach club access, the beach is not on-site and requires about a 20-minute trip, which was very misleading.

When calling the front desk from the room, it was hit or miss whether anyone would answer, which was frustrating when assistance was needed.

The location itself is decent and not far from downtown, which is one of the few positives. Parking is limited, but there is some available.

Overall, the hotel feels outdated and poorly maintained, and the photos and description online do not accurately reflect the current condition of the property. I would not recommend this hotel, especially for families or anyone expecting convenient beach access.

10/10

Exceptional

08 Feb 2026

hoke

We had a family stay of 7 adults. The rooms were clean, the housekeeping was great and the kitchenette was helpful. The staff was always informative and responded quickly to any issue, especially Jose! Being able to rent a taxi at the door, so close to Coco Cafe (great breakfast), and we were able to walk to town if you are up to a couple of miles. The breakfast at the hotel was solid as well. The pool was clean and relaxing, hot tub was great. We were there during a cool front with high winds but were able to snorkel for two days. Jose was incredibly informative and took the time to show us a variety of options during the cool days. Overall great vacation, would definitely stay there again.

I will mention that the pictures of the room online that were posted on Expedia were not representative of the rooms we had and our rooms were not connecting (which was fine) though they were next to each other. I thought I rented the family unit that looks like a bungalow, and that was incorrect.

Leisure Family

10/10

Exceptional

06 Feb 2026

Tim

My favorite \"diver's hotel\" the friendly staff calls you by name, are attentive and seek to ensure you are enjoying your stay.

Leisure Friends

10/10

Exceptional

05 Feb 2026

Shannon Marie

Rooms were great!! We had a family room and it was perfect for our trips with another couple. We each had our own private bathroom and we had a nice living area between bedrooms with a full fridge. Staff was so kind and courteous. Couldn't have asked for better service. We left feeling like we were family.

Leisure Family

2/10

Poor

01 Feb 2026

Cedric Pierre

The resort unfortunaltly is iin very poor shape and getting worse over the years.
Food is mediocre at most.
You shouldn't advertise that you are offering WIFI when you can't even connect to it.
The staff is great, yet they will go to a nicer hotel at one point.

Leisure Friends

8/10

Excellent

31 Jan 2026

Charles

Room was clean, housekeeping staff was good and helpful. Desk staff always helpful!
The beds were very hard and the staff brought us foam padding to make it more comfortable.
Tampiquena in the restaurant is excellent.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Antoinette

The staff was wonderful. Clean rooms and nice pool. Drinks where good along worth the food. Would go back.

10/10

Exceptional

30 Jan 2026

Joanne

Quintessential Mexican hotel in style and atmosphere. You would not mistake this for holiday inn. Cheerful, helpful staff

Leisure Partner

8/10

Excellent

28 Jan 2026

Mary

We visited Cozumel to dive and snorkel and were pleased that we choose to stay at Casa del Mar. The staff are lovely - they really go out of their way to make you feel welcome. The hotel, while older, is a neat design and while the building could certainly benefit from a larger maintenance budget, it is by no means neglected. The room was spotless. Potable water and ice are provided in the lobby of each floor. Pool towels are available. And staff will do their best to accommodate any request. This is a spot popular with divers, and with good reason - ease of access to the water and pier are excellent (and the bridge - a source of some poor review comments- looked freshly renovated when we were there). I can see why many reviews say it only makes sense to stay here if you dive - there are clearly more modern and luxurious options elsewhere for those who don't dive and won't appreciate the many benefit Casa del Mar has for divers. We loved the pool and hot tub - guests really mingle at the hot tub and we made many good acquaintances over drinks in the hot tub at the end of our dive. The restaurant is such a cool building, and service is outstanding, but unfortunately, the food was poor enough that ate elsewhere unless we just didn't have time to go out.

Leisure Family

10/10

Exceptional

26 Jan 2026

Ann L

The place is not fancy but very clean. The staff was amazing and food was good.

Leisure

10/10

Exceptional

26 Jan 2026

Tina Marie

Very friendly

10/10

Exceptional

23 Jan 2026

Derek

This is my Mexican home away from home.
I have always loved this property, the rooms are always clean, the staff are exceptionally friendly.
As long as this property is available when I travel, I will always stay there..
They make me feel like I am part of their family.

Leisure Partner

10/10

Exceptional

23 Jan 2026

stephanie modine

We love the resort and the staff. Rooms are clean and comfy. The restaurant tho is not great. Food is just ok and there is not a big selection.

Leisure Partner

8/10

Excellent

21 Jan 2026

Russ

Great views, friendly staff, and room was nice

10/10

Exceptional

20 Jan 2026

Garett

LOVE the pool area and HOT TUB and swim up bar… nice ocean view from pool and tub… good at restaurant was decent to combine with the 100’s of other restaurants in Coz…. The beach club connected to hotel was beautiful too… it’s just a 15 min (300 peso) can ride away… staff was very nice …Will b back 👍

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Kellie

The beds were comfortable and the room was clean. The bathroom was dated and sink was cracked but everything was in working order. Loved the friendliness of the restaurant staff and other employees on the property. Wifi was sketchy at best in the room but strong in the lobby area. The grounds were beautiful and well kept. Woke up to birds chirping every morning.

Leisure Family

6/10

Pleasant

19 Jan 2026

SHELLY A

3rd stay here. Great, interesting location. We were assigned a room that needed update. Bathroom mirror and sink in poor condition. Electrical outlets almost unusable as items won't stay plugged in. Some switches don't work. Tv remote doesn't work. No mini fridge. Some of the wood closet door slats broken. Room.215 needs a refresh! Pluses; very clean (room was attended to daily) very quiet, plenty of hot water & great water pressure, excellent mattresses, cold & quiet a/c. Friendly staff. Shared beach club really not a deal or perk any longer at a $5 discount off $45 day pass rate. Drinks are always very very weak at main hotel pool swim up bar. Pool always clean though. This is a good place but could use a refresh of some areas. Just be sure you get an updated room.. Grounds & gardens very nice and well maintained.

Leisure Friends

10/10

Exceptional

13 Jan 2026

Sharon

The rooms are clean and the staff makes you feel like family. The location is great. The restaurant staff goes out of their way to make what you would like to eat.

Leisure Self

6/10

Pleasant

12 Jan 2026

Rita

New mattresses are needed. Rooms are moist even with use of A/c. Staff are wonderful. An older resort with much charm.

Leisure Friends

4/10

Poor

10 Jan 2026

Katie

Our group had two rooms- the garden cabana and a “deluxe ocean view”. We specifically booked a room with a kitchenette because one of our party members has severe food allergies only to find that the kitchenette had absolutely no cooking utensils and as such was not usable. That felt like false advertising. I tried to contact the hotel for months to modify our reservation (within the confines of their policy), but I didn’t hear back from them. When I tried to discuss the issue upon arrival, the staff was extremely rude. They made me wait in the lobby for 90 minutes only to inform me that the sum taffy I needed to speak with actually wasn’t there. One of the beds in the cabana really wasn’t a bed. That is mentioned on their description, but I didn’t expect it to be so uncomfortable. Sometimes there was hot water, often there was not. The beds in our “deluxe ocean view” rooms were hanging off the platform by about ten inches (photo) so it was very easy to accidentally roll off. Lastly, the restaurant tried to shortchange us by $10. It felt very intentional. To get into San Miguel, it was a ten dollar cab each way. I would never go back to this place; I’m surprised it has decent reviews. It felt like a complete waste of money…

Friends_and_family Friends

2/10

Poor

09 Jan 2026

james warren

Worst mattress you will ever sleep in. Wifi works, or maybe not. Just never know. Shower didn’t drain. Commode barely filled.
Most importantly, the mattress…. You will not rest here.

Leisure Family

10/10

Exceptional

07 Jan 2026

Zarella

Staff is awesome!

Leisure Family

8/10

Excellent

06 Jan 2026

Thae

The staff was delightful and the food and beverage options were not ridiculously priced. The snorkeling across the road and at Roberta's Dive Shack was lovely if not extensive. The only downside was that the 'free' Nachi Como Beach Club access was a $20± cab ride away, $40+ round-trip, and only open from 12:30pm to 4pm most of the time we were there.

Leisure Family

6/10

Pleasant

04 Jan 2026

David

Room in old conditions, staff great as always, food at the restaurant was not good.

Partner

4/10

Poor

03 Jan 2026

ERIC

The staff was good very accommodating in some ways. We were disappointed with the room it was dirty in appearance and feeling. I was told it was the standard room because we booked through Expedia. The bed in linens were terrible looking and smelled. I advise the desk staff of the issues with the bed linens it was to be addressed the only thing that was done the lines were sprayed and turned around the tattered ends at the top of bed were now at the foot of the bed. We had no TV the first night. I scheduled a family activity through the concierge on 12/28 for pick up at 12:30pm and was told the activity rep would arrive the hotel at 12pm to be paid and did not show until 12:10pm. I paid. After i paid the rep the pick up departed with out us at 12:15pm. Leaving us with no familtly activity for the day. It was just a situation with property and poor communication and follow through.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Robert Blair White

Bar staff was excellent and drinks were delicious and not watered down.

Leisure Partner

10/10

Exceptional

01 Jan 2026

paula

We liked the colorful tile artwork in the bedroom, in the dining room and in the lobby. We liked the garden and the pool by the ocean with a Jacuzzi. Everyone was extremely nice.

Leisure Family

8/10

Excellent

28 Dec 2025

Eiji

部屋の掃除が早く手際が良いと思う

Friends_and_family Family

2/10

Poor

28 Dec 2025

Ranam

The receiptionists were so rude. They need training for customer support. She was doing other work in a disrespectful way and made me wait by her desk until she finished then she checked me in. She was very rude. Her name was Fatima

8/10

Excellent

20 Dec 2025

Ephraim

Was great

Leisure Family

10/10

Exceptional

17 Dec 2025

Rodney

cLEAN ROOM , HELPFUL FRIENDLY STAFF. GROUNDS ALSO VERY CLEAN.

Self

10/10

Exceptional

13 Dec 2025

Derek

My room is always perfectly clean at this hotel

The staff is always very courteous

Leisure Partner

8/10

Excellent

10 Dec 2025

Kira

Staff is awesome, clean excellent, food is good but the menu needs to expand their choices is very limited, wifi is not very good in the bedrooms, is that is a common complaint on all platforms, so I knew it before I went there, if you really need wifi to work or something else, it is not a good idea ti stay there. Showers good but toilet pressure not, same complaint around platforms. The reservations departments do charge you the first night before arrival even yo take the option of paying at the hotel, they claim is the cancellation policy even though you have not cancelled and obviously it was not a no show because I was at the hotel, so the charge took me bu surprise. They definitely need to clarify that in their policies.

Leisure Family

10/10

Exceptional

09 Dec 2025

Catrina C

Amazing staff and clean rooms and facilities. For divers their pier for pickup is so convenient

Leisure

8/10

Excellent

06 Dec 2025

Melissa

Friendly staff, nice resort. The beds were a bit hard and the beach club part was a bit misleading; we could go over the bridge to seaside where the dive shop operates but the beach club and seaside pool was for additional money and adults only, which would have been nice to know when booking for a family. We enjoyed the main pool and being able to walk over check out the sea each day. It's a very busy hotel zone during the day but quiets down in the evening. Overall we had a good experience and enjoyed the clean room and safe parking as we rented scooters for a few days to explore the island.

Leisure Family

10/10

Exceptional

03 Dec 2025

Ryan

Great staff and the location is amazing. Great value

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

John

Location and staff were great. Rooms could use some updating though

Leisure Partner

6/10

Pleasant

19 Nov 2025

Krystal

Housekeeping didn’t come often and there was constant hammering and construction work going on. But the location always good for Roberta’s dive shop and the restaurant was good. Workers were friendly.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Oscar

staff was amazing

Leisure Family

10/10

Exceptional

01 Nov 2025

Jose

Excelente place for a long stay

Self

10/10

Exceptional

19 Oct 2025

Brad

We always love staying here

6/10

Pleasant

08 Oct 2025

Felipe Segundo

Just I was so happy with the room service staff.. My room was so clean every days.

Self

8/10

Excellent

28 Sep 2025

Sergio Armenta

Clean room , nice view , amicable staff , good location .

Leisure Family

10/10

Exceptional

22 Sep 2025

Jordan

2 Dudes Diving and 1 freezing cold room

Myself and one other buddy stayed 4 day weekend 4sept2025 to 7sept2025 on a diving trip. We arrived around 1500 and had a evening/night dive we had to be at for 1700 and had a few things we needed to take care of before heading that way and were not sure we were going to have enough time. But the guys at the front desk help us with everything. checked in, in literally 5 minutes, we wanted to go somewhere to rent scooters we used before but was 20 min up the road really didnt have the time, he said he had a guy that would deliver to us in 15 min with good price. The scooter ended up being delivered in 10 min and daily price was better than expected and scooters were excellent condition.
The hotel has some age to it, but very well maintained and loved all the wood features. You can tell the manager takes pride in appearance. We got 2nd floor 2 full size beds balcony with garden view. We did not spend much time in the room at all we were on the go the whole trip, so all you can pray for at an older hotel such as this is a good AC, we ended up having an AC unit that must have been pulling air from antartica, It froze us out in a good way. So I give it five stars just for that. The mattresses could have been a little more comfortable but we were so tired it didnt matter. Sheet very clean changed daily, room cleaned very well, bathroom no issues. For the price, location, cleanliness, staff it is hard to beat. Also added on breakfast, its worth it, opens at 0700. good vibes

Friends_and_family Friends

10/10

Exceptional

18 Sep 2025

Karen Ann

Staff goes above and is always friendly. Rooms are clean and grounds are well kept.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Salomon

The customer service from everyone was amazing!! Very polite , friendly and attentive the room clean and quite the grounds are perfect , We like this place

Leisure Partner

10/10

Exceptional

11 Sep 2025

Melanie

They need to put refrigerators in the rooms on the ground floor

10/10

Exceptional

09 Sep 2025

Sharon

Clean, spacious and cool vibe, A+++

We needed one night prior to staying at our AI and this place was perfect, great location, clean rooms, spacious and nice pool. The restaurant has a great ambiance and good drinks. We had a great stay, we'll be back!

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Brenda Rocio

Staff is very friendly and helpful

Leisure Partner

8/10

Excellent

31 Aug 2025

Elsy

Very clean property, and quiet. The property appears pretty old but it doesn’t affect a comfortable stay. The pool is very clean, although the edges are crumbling away. For the price, the cleanliness, the location and the comfort, I really recommend the Hotel. My family and I, had a great time.

Leisure Family

8/10

Excellent

25 Aug 2025

Francisco

CLUB DE PLAYA INCLUIDO

Buen lugar, el club de playa a 10Km esta increíble

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Stephen

Place was fantastic next time I'm in Cozumel I'm going to stay there

Leisure

8/10

Excellent

15 Aug 2025

ANA CECILIA

Las instalaciones ya tienen sus años y en algunas partes hace falta mantenimiento. El restaurante es muy bueno y de precios accesibles

Leisure Self

6/10

Pleasant

09 Aug 2025

Tara

This property is old and the process of doing upgrades, but the bathrooms are open window to outside, windows do not close, so you have to close the bathroom door to keep the mosquitos out.

There were 2 bugs in my bed, so I requested a new room. Tue next room was cleaner and no bugs in between the sheets this time.

They said the would take the resort fees off of my bill… but they said upon checkout that they needed my card to fix a mistake on my bill and they added the resort fees to my bill last minute.

The staff were friendly and accommodating, but the food at their restaurant was too pricey for the quality. The hot tub was not hot, but the jets worked.

8/10

Excellent

08 Aug 2025

Daral

Very nice staff