Name: Dreams Cozumel Cape Resort Spa All Inclusive
Address: Carretera Costera Sur Km 12 9, Cozumel, MX

2/10

Poor

03 Aug 2026

Andrea

Horrible experience. Staff needs training on hospitality. Food was terrible too and Im not a picky either. Even the simplest foods youd think they couldnt mess up they did. What they were really great about was kicking you out of anywhere you shouldnt be at. Restaurants were very low capacity and always full so we had to habe the same food all trip. Room wasnt ready until 4pm, they didnt clean our room until 5pm one day, no towels another day we had to go down and use beach towels, we asked for a birthday cake 5 times to confirm it would come only for them to tell us they never got our order, called for a crib 3 times. It just seems like guests are an inconvenience to them and you can tell there is no training or management to prioritize service. Go elsewhere

2/10

Poor

29 Jul 2026

Oren

Dreams Cape Cozumel did not meet expectations. The ac was not cooling, and when it did it sounded like someone had a jackhammer tearing out a wall.
The beds are comfortable; HBO was in English. We booked a week stay, and for the first three days we showered with tepid water, far from warm, tolerable to say the least. Maintenance adjusted the water temp, attempted to repair the ac banging.
Our group of 10 people couldn't sit together unless we were all at the hostess desk together. It was as if the staff couldn't move a table unless the hotel manager okayed it. I sound dissatisfied, yes highly. This made my 15th time to stay in Cozumel but the first for Dreams. I recommend El Cozumeleno, the other end of the island. It's pretty dated, but I love it

4/10

Poor

28 Jul 2026

McKinzie

This experience was by far our WORST all inclusive experience to date. Over 1/2 the resort is closed? You can go to Secrets for meals, but that's adults only. Anyone traveling here with children is EXTREMELY limited on food options. There also isn't a bar or area you can just sit and relax at. The most unfriendly \"family friendly\" place we have experienced. The service is incredibly slow, plan on them opening 15-30 minutes after they're supposed to at every restaurant and bar. You have 3 people in your room? I hope you can all share one towel. They say they'll bring more later, but that takes a minimum of 3 phone calls (if your phone is working). Your mini fridge is empty? Yep, that's not going to change either. This isn't a staff issue, they were all extremely polite, this is a Dreams/Ownership issue.

Literally the only thing that saved this vacation for us with the location of our room. We had a beach front swim out that was lovely. Everything else was a major disappointment. This is our first and last experience with Dreams. Save your money.

6/10

Pleasant

25 Jul 2026

Steven

Elevator not working, and not told except by bell boy when we arrived at our building. I asked the front desk staff and was told repair scheduled for next day. Was never fixed. Although I'm in good shape 4 flights down/up was not enjoyable. The upper floors of the building should not have been used with the broken elevator. Staff needs to be informed of actual facts on reapirs. I will not stay at a Dreams (or in their corporate group hotels) again.sl

8/10

Excellent

23 Jul 2026

Amy

We were here for nine days and had a really nice time with friends. The rooms and food were great. We tried all the restaurants and there was always something fun to do. The only downside was construction on the neighboring property, which looks like it will be spectacular once completed.

8/10

Excellent

17 Jul 2026

xochilth

We had a wonderful stay, everyone was very attentive and friendly. Staff always greeted us with pleasure and had helpful recommendations on activities and restaurants on the island. The drinks were incredible, the front desk was super helpful! They helped get us taxis and always answered all of our questions. Unfortunately the only upsetting thing was the food, we tried 3 restaurants that the resort had to offer and the food very much tasted like “cafeteria food”, just very poor quality. This forced us to leave the resort to eat elsewhere. But everything else was a 10/10.

Partner

8/10

Excellent

14 Jul 2026

Robert

Information about daily events, printed, verbal, and digital were all different. Nobody knew.

Family_with_children

10/10

Exceptional

14 Jul 2026

Solei

The hotel was very clean and the staff especially Salvador and Saul were amazing! Salvador went above and beyond to make our anniversary dinner special. We I’ll definitely come back

Family_with_children

8/10

Excellent

13 Jul 2026

Javier

Un poco desepcionado por la rrason q asta en mi pais me

6/10

Pleasant

13 Jul 2026

Alicia

Algunos empleados no fueron muy amables durante mi estancia. En la pizzería, el host fue rudo cuando pregunté por una mesa para un grupo grande. La comida del buffet era muy sencilla y sentí que faltó más atención en el servicio; los meseros de la pizzería y del restaurante mediterráneo no regresaban con frecuencia para ofrecer refill de bebidas.

También me preocupó ver pájaros en el área del buffet cerca de la comida. Considero que deberían tener estándares más altos de limpieza, higiene y servicio. Hay mucho potencial para mejorar la experiencia de los huéspedes con más capacitación y atención al detalle.

Family_with_children

10/10

Exceptional

10 Jul 2026

Mario Alberto

Starting with the rooms, they were clean and spacious. We booked 2 rooms and were given adjoining rooms thankfully.

Mauricio, Angel and Francisco (bartender) made sure to take care of us during our stay! They made our stay exceptional!

Family_with_children

10/10

Exceptional

09 Jul 2026

Miriam

If you want to relax this is the perfect place for you. Great service and food was decent not many diner choices but they do offer 24 hour room service. The staff was great and shout out to bartender Mauricio, Victor and Francisco they went out of their way to make sure we were taken care off and we travelled with a group of 21. There is no night life but we brought the party to the resort. The beach is rocky water shoes are a must in order to enjoy the beach.

Family_with_children

8/10

Excellent

08 Jul 2026

Cesar

This was a very good resort. The quality is there, but the property is looking like it needs to be refreshed. Still, we had a great time at Dreams. The rooms are clean and stylish with great working air conditioning. The public areas are clean and maintained well. The resort does have a great pool and swim up rooms. It also has a beach with sand, while other areas on the island just have coral ledges.
The breakfast buffet was good, made to order omelettes. Lunch and dinner buffet were just okay. The two restaurants on the resort offered much better food than the buffet. Either way, you will not be hungry. The mini fridge is stocked with beer, soda, juice and water. Also they are not stingy with the bottled water, you can get clean water and ice all over this resort. The people are kind and inviting, not pushy. The resort does offer guests the chance to participate in a vacation sales program for some free gifts and vouchers for services, but you can also decline the invitation, which I recommend. This was a very good resort and would book again. Also, look for Dreams and Secrets resorts Cozumel on facebook, the resort store owners said there is a page with up to date posts on changes and improvements they have made. Thanks.

Family_with_children

10/10

Exceptional

07 Jul 2026

Larry

Our second time back this year. We love it here.

Partner

10/10

Exceptional

02 Jul 2026

Killis James

I have stayed at secretes Cozumel several times. The group I was with switched it up this year and went to dreams. It was great. Same great service from resort.

Friends

8/10

Excellent

25 Jun 2026

Mary Jo

Not so Good.....

Ask about the restaurants, as they only had two open. The main international one had practically the same food every day. Their Mediterranean food place was closed the entire time we were there, which sucked. Ask about that.

I got really sick one day with the food.

The place is beautiful but isolated too far to walk anyplace except their nearby restaurant that we had access too although it is for adults only.

You have to rent a car or pay $50 one way to the downtown markets to a taxi.

Some of the things in our room did not work (blow dryer, the steamer).

TV was mostly Spanish.

The little pool area by the rooms that we paid extra for were not very clean.

Initially, our bed sheets seemed dirty, but it may have been because they were old, so I requested they be changed.

On the good side.............

Room is a nice large size, bed was super comfortable.
Small refridgerator is always nicely stacked with beer, sodas, water, etc.
Most of the staff was friendly and willing to assist.
Place is really nice, grounds look great, maintained, housekeepers come everyday to clean the room.
Beach access and snorkeling available onsite.
Transportation, although pricey is readily available.

10/10

Exceptional

07 Jun 2026

Gabriela

The staff was great al the time, specially Gerry and Victoria, they make us feel comfortable at any moment. Great staff awesome property

Partner

8/10

Excellent

31 May 2026

Stacy

Nice resort with very friendly & helpful staff. We had a medical situation & Samuel helped us which we greatly appreciated. Everyone was super friendly & eager to make sure we had an enjoyable vacation. The grounds are pretty but the pools were in need of cleaning. The buffet did not have a lot of options so that was a little bit disappointing but there are several restaurants on the resort to choose from. The restaurants alternative days they are closed so make sure you pay attention to that schedule & get to dinner when they open, otherwise expect a wait. The beach is sandy but beware as the water is mostly coral so it can be very tricky getting in & out, definitely recommend water shoes. The water was beautiful! They are remodeling the resort in between Dreams & Secrets so there was a lot of construction noise while laying on the beach. We stayed in building 34 at Dreams so we did not hear it from our room. We just had to walk down the beach to Secrets to enjoy some peace on the beach. They have free kayaking for 30 mins, a fun bar with swings, nightly activities & a club that never had anyone In it. Overall it was a good experience

Family_with_children

10/10

Exceptional

29 May 2026

Julie

The room was clean. Was not given enough towels.

Family_with_children

8/10

Excellent

24 May 2026

JAX MATHEW ALAN

Pool bar had to many kids splash other guests

6/10

Pleasant

23 May 2026

Shawn

Staff was attentive. Not truthful but attentive.

Family

10/10

Exceptional

18 May 2026

AnnMari

Our Swimout Junior Suite was great! Beautiful convenient location! Staff was awesome! It was a little different that restaurants seemed to rotate being open. The buffet was always open though.

All in all it was a Dream of a stay!

10/10

Exceptional

18 May 2026

Lily

Our room smelled like mold. Staff was very helpful brought humidifier unit into the room which helped tremendously. Only one pool on the whole property, not enough for such a big facility and amount of people

Family

8/10

Excellent

10 May 2026

David

Room was wonderful, but communication and information wasn’t readily available

Partner

10/10

Exceptional

10 May 2026

Kimberlee

Great staff!!!! Excellent service!! Very convenient location for scuba diving in the National Park reefs area. I thought the food quality & variety was much improved from my visit last year. I ate most of my meals at World Cafe buffet. Had dinner a few times at Olio, Pizzaria, & Bordeaux & a couple of meals @ Market Cafe & Oceania. My room & view were excellent - comfortable bedding, good AC, & plenty of hot water.
Special thanks to staff: Maritza, Eli, Kevin, Leonardo, Yanely, Julio, Francisco, Carolina, Angel, Armando, Mario, Luis M, Rosanna, Elizabeth, Sergio, Miguel, Eugenia, Rigo, Vicky, Margarito…

Self

10/10

Exceptional

10 May 2026

Roy

Rooms were great, well stocked, staff was more then helpful. The diving there was out of this world

2/10

Poor

26 Apr 2026

Shantel

The food is not good doesn’t have flavor pretty terrible pretty bland. I would never recommend this hotel. I had cockroaches in my room.

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Shawn

The rooms were clean and the staff was very friendly. The only issue was that not all of the restaurants were open every day.

Partner

10/10

Exceptional

20 Apr 2026

Victor

My parents just came back from their vacation and they were obsessed with the hotel!

Partner

4/10

Poor

17 Apr 2026

Miranda Camara

Yes

Family_with_children

6/10

Pleasant

16 Apr 2026

Vanessa Irene

Beach was beautiful, but if you have a child the food options are very limited.

Family_with_children

10/10

Exceptional

16 Apr 2026

Corrine Jona Lynn

From service to food to amazing views… everything was 5 stars!

Family

8/10

Excellent

15 Apr 2026

Annika

Rooms are aged with broken tiles, mirrors breaking down but clean and very comfortable. Mini bar well stocked. Staff super fun and attentive. Beach perfection. Food terrible.

Friends_and_family Friends

6/10

Pleasant

09 Apr 2026

Carol

Resort was clean and most staff was friendly and helpful. Our maid was amazing. Food was lacking and the buffet was poorly stocked no matter what time we ate.

Partner

10/10

Exceptional

04 Apr 2026

Walter

Great service and staff is the best

10/10

Exceptional

01 Apr 2026

Ryan

Everything about Dreams resort was amazing!

Friends

8/10

Excellent

27 Mar 2026

Christopher

The resort is in a great location along a reef. Ocean swimming and snorkeling are great right from the resort. Unfortunately the old Sunscape Sabor resort that is directly adjacent to the Dreams is under construction and it is very noisy. We were very close to the construction and were not notified.

Family_with_children

4/10

Poor

22 Mar 2026

Dwanna S

False advertisement. Half of the restaurants were not open; the elevator was out of service the entire trip; construction noise all day; the neighboring resort was closed but advertised as having options available to Dreams guests; I paid specifically for 2 double beds and was placed in a room with a King - was told I could not get what I paid for until the next day because the resort was sold out. How is that possible when I had a reservation that clearly states, 2 double beds. The rooms held moisture so always felt damp. Nightly entertainment was a flop. Arrived on a Sunday and there should have been nightly entertainment but it was advertised for the weekend guests not those staying early in the week. This was definitely not at the level of other Dreams resorts.

Family

8/10

Excellent

16 Mar 2026

Robert

Great place to stay. Nice staff with well organized activities. Room was very clean and the property is very large with many things to do. Numerous restaurants and bars. Food was good too.

Family_with_children

4/10

Poor

10 Mar 2026

Kimberly

My husband and I stayed here for a babymoon last week. My husband got so sick we had to pay to have medical staff treat him & prescribe antibiotics. We did not leave the resort during our stay so we believe it was something served at the restaurants. Our room was very clean but dated and had a lot of empty space. On our first day they did not have towels available for a while - after that we woke up early to get clean beach towels. There is ongoing construction, but it did not disrupt our stay. The area & beach is beautiful! It is rocky, but easy to walk in/out with water shoes.

Partner

10/10

Exceptional

07 Mar 2026

Raphael

We had ocean front corner room with beautiful view of the entire beach. Only complaint, we were on 4th floor with no elevator!

Partner

4/10

Poor

03 Mar 2026

Heather N

We were not notified at all that there would be construction going on during our stay. While on the beach we were literally less than 20 feet away from construction so while we are trying to relax on the beach all we can hear are LOUD power drills, slamming of wood, etc. It was anything BUT relaxing. And one of the nights we stayed the construction and loud power tools were still going at 10:00 PM at night. I was shocked that they were still working and shocked that the resort would allow that sort of disruption to happen so close to paying customer's rooms. We did not receive daily house keeping and sopent our last day on the resort with zero towels in our room and we did not even bother to ask the front desk because anything you ask for, if you don't have to ask twice, you have to wait an hour plus for. Also the view from my room was another wall and some of the pool. Less than desirable but we did not opt to pay for a certain view, so.

Family_with_children

6/10

Pleasant

01 Mar 2026

GLORIA

We booked Dreams preferred club junior suite. When we arrived we aere movedvro Secrets Aura andcwax told thiscwas an upgrade.I have stayed in Secrets in the past this was not an upgrade. When we addressed the issue with management they said they were full with no availability at Dreams but could go to the resturants at both resorts.

Friends

8/10

Excellent

28 Feb 2026

Angela

The staff was very accommodating and friendly.

Friends

8/10

Excellent

26 Feb 2026

rocio

Everyone was good

Friends

8/10

Excellent

25 Feb 2026

Kelley

The rooms were beautiful and the staff were very friendly and accommodating! Sunsets were beautiful and snorkeling was great! The food was just ok, not a lot of variety for lunch and dinner. Breakfast was good. The wait times for the restaurants for dinner were really long, many times over an hour. It doesn’t help that you could go to Secrets restaurants, as they don’t allow children, even older teens.

Family_with_children

6/10

Pleasant

23 Feb 2026

Barry

We were upgraded to Secrets, and the rooms definitely need some attention. We liked staying at Sunscape much better.

Friends

10/10

Exceptional

22 Feb 2026

Morgan Christopher

Amazing time, the resort has got to be one of my tops places to stay and relax, food very good, drinks perfect(strong), staff was very approachable and accommodating, definitely worth it and yes we will be coming back.
Had the pleasure of having my daughter’s wedding there at Dreams, the people were so wonderful that I actually got to sit back and watch the process come together. Thank you all for your help and professional service, See you soon

10/10

Exceptional

21 Feb 2026

Joseph

Awesome places to stay super

10/10

Exceptional

20 Feb 2026

Megan

Resort was lovely with first class service and staff. Highly recommended!

6/10

Pleasant

13 Feb 2026

jennifer

Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.

Friends_and_family Friends

8/10

Excellent

13 Feb 2026

Jeremy

Room was very nice, the views were beautiful. The staff was friendly, the food --- some of it great, some of it okay, 1 meal was bad --- overall the food was good. Currently there is a lot of construction going on between Secrets & Dreams --- they don't start working until 8 so was not an issue for us (we hung

8/10

Excellent

11 Feb 2026

Kelly

The rooms were fantastic,better than expected. Staff was very friendly and helpful. Went to all restaurants on both resorts. All good. Pool is freezing but the ocean is warm. Definitely better with water shoes for snorkeling. Ran out of wine one day but otherwise all good.

Leisure Friends

8/10

Excellent

11 Feb 2026

Sarah

The resort was small and well maintained. Room was huge and overlooking the water. Food was average. Staff were great!

Leisure Friends

8/10

Excellent

09 Feb 2026

Garry P

Room was great, food was very good. Lots of renos going on so that was not good, and restaurants were sporadically closed which was a real inconvenience as they gave no warnings.

Leisure Family

8/10

Excellent

07 Feb 2026

Gary James

Staff

Leisure Partner

4/10

Poor

07 Feb 2026

Jeremy

The room was neglected and the staff weren’t friendly when asked questions.

Leisure Family

10/10

Exceptional

04 Feb 2026

Tammy

Resort and room were beautiful. The amenities were great.

Leisure Friends

8/10

Excellent

29 Jan 2026

Cynthia Ellen

The food at the restaurants was excellent as well as our breakfast every morning at the Buffett. Excellent omelettes! The restaurants at Dreams were very good but limited so the fact that we could go to the Secrets resorts’s restaurants was a must to provide enough variety.
Our room was

10/10

Exceptional

28 Jan 2026

April

Clean room. Amazing views and beach. Food was good and coffee shop was the best

Leisure Partner

2/10

Poor

27 Jan 2026

Douglas Scott

Don’t book Dreams/secrets. They went out of their way to not communicate things like an exorbitant “dock fee” to a fiasco moving rooms where they promised one thing then didn’t follow through. We had to repack multiple times and move rooms twice. It appears the resort has gone downhill recently and is not what it once was. The food wasn’t bad, the bar supplies were always missing. Towels were not available and the resort appears to be neglected. Will not stay there again. If you are a diver, they will try to force you to use their preferred diving operation. I use the same dive operator and the resort staff for aggressive pushing their operator. Sad situation

6/10

Pleasant

24 Jan 2026

Grace

Yes

Leisure

6/10

Pleasant

23 Jan 2026

Laurie Jean

The staff was amazing. Most of the restaurants wete closed. The buffet was always cold except for brrakfast omelets wete good. The swim up bar pool was with the kids pool and very small. Not a good idea. Rooms were clean
.

10/10

Exceptional

20 Jan 2026

Jodi

Mom and Daughter trip success! A wonderful time! We will be back!

Leisure Family

8/10

Excellent

18 Jan 2026

Jonathan

The staff was amazing. It was my birthday trip and felt pampered the entire time.
We even signed up for the time share (curiosity) and were asked for 90 minutes of our time and to please be honest and say yes or no, not maybe.
After 4 hours and us declining every single option between 4 different people we were able to leave the sales area.
Our first interaction with Daphne and Mike were very pleasant.
A different women who came out after them was very different meeting unpleasant. She did not like us declining her offers.

Leisure Family

10/10

Exceptional

15 Jan 2026

Ryan

Room was great! Staff was excellent!

Leisure Partner

8/10

Excellent

10 Jan 2026

Shelley

The food needs a lot of work. We have been here several times and this was by far the worst.

Leisure Partner

8/10

Excellent

08 Jan 2026

Enrique

The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable.

I would especially like to recognize the following team members for their outstanding service:
>Virginia, host at Ocean Restaurant — super kind, welcoming, and professional
>Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service
>Clara, assistant sommelier — amazing knowledge and great recommendations
>Eugenia, bar service — always cheerful and efficient
>Roberto, restaurant server (rotating) — professional and attentive
>Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful

While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays.

Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Tonya

Rooms are fabulous, staff is like family and food is fabulous

Leisure Family

10/10

Exceptional

06 Jan 2026

Arheli

Good food and fun activities!

2/10

Poor

06 Jan 2026

Kristin

The pictures online are much better than reality. The staff seemed nice at first. However, they quickly turn rude and become annoyed. The room smelled musty and moldy. The bathroom is nice and appearance, but has poor ventilation so nothing ever dries such as towels or swimsuits. The floor was dirty. They only gave us enough towels and linens for two guests even though we had three guests booked. If you call to request something, expect it to take hours. My biggest concern is the lack of hygiene and sanitation. The buffet is an absolute disaster. We became sick with food poisoning after eating dinner on the first night. There is no hand sanitizer and there is no liquid soap in the bathrooms. There is only bar soap to wash your hands with in the rooms. The counters and floors are dirty. We spent the first two full days recovering from food poisoning induced gastroenteritis. The staff tried to tell us the only way we could get medication is if we see their doctor. I explained even in the US antidiarrheal medication such as Imodium or Pepto-Bismol is available over-the-counter. They reluctantly directed me to the pharmacy at the resort next-door, where the medication cost me 50 bucks for my family to feel better. I am a physician and was able to select medications and make sure my family stay hydrated. When I brought my concerns to the front lobby, staff, they were defensive and argumentative. They also just completely lacked sympathy from one human to another. We left early.

6/10

Pleasant

22 Dec 2025

Eric

Used to be a five star until Hyatt bought the property the people and service are still 5 stars just the dinner menu and food quality has really deteriorated

Leisure Partner

10/10

Exceptional

13 Dec 2025

Donald

Staff was amazing. Rooms were very nice.

8/10

Excellent

01 Dec 2025

Steven R

Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.

Leisure

2/10

Poor

21 Nov 2025

Ingrid Iliana

Several key areas need major improvement. The food quality was very disappointing, and the entertainment options felt limited and poorly executed. The drinks did not meet expectations either, lacking both quality and consistency. Additionally, the customer service—especially when requesting a shuttle—was frustrating, and the golf cart service was unreliable, with the carts not working most of the time. Overall, these issues significantly affected the experience.

10/10

Exceptional

13 Nov 2025

Cosme Gerardo Morales

10/10

6/10

Pleasant

13 Nov 2025

Kevin

Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.

Leisure Partner

8/10

Excellent

07 Nov 2025

Mark

The room was great as usual, and the staff was excellent!

Leisure Partner

8/10

Excellent

04 Nov 2025

Michael

We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Samantha R

The staff was extremely nice, something to do everyday, beautiful view for eating

Leisure Partner

10/10

Exceptional

22 Oct 2025

Jesus Gabriel

Since the moment we arrived to Dreams, it was a amazing experience. From the friendly greeting staff to the incredible views, Food, and shows! Its truly an amazing experience experience and can't wait to come back!

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Everett L

Was doing conctruction work

Leisure

8/10

Excellent

18 Oct 2025

Christopher

The ocean front swim up was amazing. Only 26 steps to the sea for me. The bar was easy access and the selection of drinks was good. My favorite drink was the blue Hawaiian. The employees were friendly, as well.

Leisure Partner

2/10

Poor

12 Oct 2025

Jarmila

There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.

Leisure Family

10/10

Exceptional

07 Oct 2025

Raphael

I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Brad

Loved it. Beautiful

Leisure Partner

10/10

Exceptional

03 Oct 2025

Larry

My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.

Leisure

6/10

Pleasant

24 Sep 2025

Monique

Clean room, friendly staff. Oceanfront swim out the best.

Leisure Family_with_children

8/10

Excellent

20 Sep 2025

Chantel

Seems to be a great dive shop attached to the Dreams HOTEL
We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.

Leisure Partner

2/10

Poor

17 Sep 2025

Precious

This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.

Business Partner

10/10

Exceptional

10 Sep 2025

Felipe

Nos encanto la playa y las vistas del hotel. Almorzar cada manana con vista al mar fue muy padre.

Kristel y Yajaira del buffet fueron muy amables, siempre recbiendonos con una sonrisa y Kristel muy atenta se acordaba de nuestro apellido.

Gloria es muy atenta y hace muy ricos omelets y pancakes.

Tienen un excelente servicio al cliente, cuando les agradeces te contestan \"es un placer\". El Sr Irham muy atento, respetuoso y platicador nos ayudaba a tomar algunas actividades.

Wendy la chica de los drinks nos cayo super, es muy amable y trabajadora. Ademas Luz, de entretenimiento se ve que ama su trabajo y sabe tratar a las personas.

La habitacion super comoda, amplia y la cama muy confortable.

Sin duda regresariamos a este hotel.

El unico inconvenciente esta en el check in. Las personas que te atienden podrian ser mas amables y asignarte el cuarto a tiempo. Aunque llegamos temprano al hotel y fuimos varias veces a la recepcion se tardaron mucho en entregarnos el cuarto(y no eramos los unicos) .
Finalemente nos entregaron la habitacion despues de las 3:30 pm. Creo que podrian mejorar en eso.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Cynthia

Amazing drinks

Leisure Family

10/10

Exceptional

28 Aug 2025

Kevin

Accommodative staff, good managers and beautiful property.

Leisure Partner

8/10

Excellent

18 Aug 2025

Elizabeth

La comida está bien, pero le falta variedad a los snacks.

Leisure

4/10

Poor

14 Aug 2025

Scott

We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.

Leisure

6/10

Pleasant

04 Aug 2025

Derrick

The employee's were great

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

John Alex

Great place for families

10/10

Exceptional

27 Jul 2025

Kelli

An amazing place to vacate. Great experience from the time you arrive to the time you depart.

Leisure Partner

2/10

Poor

24 Jul 2025

Rafael

Good afternoon,

I had a terrible experience — truly one of the worst I've ever encountered. From the moment I arrived, the staff was unwelcoming and inattentive. The lobby is extremely small, barely accommodating ten people. The buffet restaurant was unacceptable: the food was of very poor quality, and the fruit was covered in flies — absolutely appalling.

The pool area looked more like a small backyard pool or a kiddie splash zone than what you'd expect from a hotel. The rooms were outdated, equipped with mini-split air conditioners that, unsurprisingly, didn’t work.

For the price they charge, this hotel is simply not worth it. It was such a disappointing experience that I decided to leave the very next day, fully aware I might lose my money since I booked through Expedia.

Fortunately, I found The Westin Cozumel, which offered an infinitely better experience for the same price. I sincerely hope others don't make the same mistake I did.

Leisure Family

8/10

Excellent

23 Jul 2025

Ruby Lynn

Had a great time, staff was awesome and the location was perfect. Only complaint was the dining options for breakfast and lunch were too limited.

Leisure Family