Hilton Grand Vacations Club at Hilton Hawaiian Vil

United States , Hawaii - Oahu - HI
HONOLULU, 2003 Kalia Road
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100 reviews shown

8/10

Excellent

06 Mar 2026

Diana

The pool in our building closes at 6pm. There are other pools around but its a long walk to each and those close by 9pm.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Juan

This resort strikes the perfect balance: deeply relaxing and serene, yet far from boring or overrun with crowds. It’s an ideal spot to truly unwind

Family

6/10

Pleasant

19 Feb 2026

Pamela

Staff was great, unfortunately, our room had a foul sewage smell coming from the vent in our room. We also could smell that same smell on the entire 3rd floor.

Friends_and_family Family

2/10

Poor

25 Jan 2026

JUSTINE

Buyer beware: “OCEAN VIEW” IS MORE LIKE CITY VIEW. I had a two bdrm. If you get assigned a room on the right side of the Lagoon Tower away from the Diamond Head, you basically have a high chance of getting shafted like I did. These rooms are categorized as Ocean View by the hotel says the staff but view the adjacent hotel and a small percentage of the harbor. To see partial ocean you have to stand out on your balcony.

Other issues: Colder in room than outside but heater doesn’t work. Mattress has a dip. Express checkout says they will email you statement but did not so I have to contact hotel again. Staff is courteous and have no control over these issues but I have to let others know about this before booking. Taper your expectations when booking this.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Deborah

Nice visit, facility was clean and staff was great

Leisure

10/10

Exceptional

12 Jan 2026

NIcki

Everything was wonderful at the lagoon tower, amenities, staff, cleanliness, views were all perfect!

Front desk at the main lobby should have been a lot more helpful in helping us find the right tower though - that was very frustrating after 15hrs of travel and trying to navigate it in the dark.

6/10

Pleasant

11 Nov 2025

Ashley

Clean room but hot tub was down almost our whole trip and pools closed super early 6pm. Washer & dryers didnt work well and hot water was out for awhile.

Leisure Family

10/10

Exceptional

02 Nov 2025

michael

The amenities, staff and location was perfect for our family of 4.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Angelina

Great location, bed was very comfortable, room had a kitchen . Staff was very friendly and available to assist you.

Leisure Family

10/10

Exceptional

27 Oct 2025

Carmencita

Remind tenants laundry is included. Didn't use the laundry facility.

Leisure Family

8/10

Excellent

25 Oct 2025

Jennifer

This property was great and we would stay here again. There are amazing pools and it’s in a very convenient location. The only issue was our laundry was stolen from the laundry room, this was disappointing and the hotel did not help look into security footage or seem too concerned.

Leisure Family_with_children

8/10

Excellent

11 Oct 2025

Jessica

This is a large property with great dining and shopping options. Our room was very spacious with a full kitchen and was comfortable for our family of four. One thing I noted was that in the bedroom there was no ac vent so if we slept with the door closed it got warm. The property is family oriented which means lots of kids ! Our kids are older so maybe it wasn’t the best for us. There was an on sight laundry which was free to use and worked really well! During our stay there Wes a lot of construction so laying out at the pool included hearing constant jack hammering. I highly recommend this place for families with young kids (12 and under)

8/10

Excellent

05 Oct 2025

Sally

There was construction going on in 6 floors of ajoining building and it was noisy. There was no notification when booking.

Leisure Family

8/10

Excellent

14 Sep 2025

Maria

Nice resort but needs some update

Leisure Friends

8/10

Excellent

31 Aug 2025

Christina

Family oriented, several dining options onsite, abc store onsite for most needs, several swimming options, directly on beach, laundry facilities for families, lagoon awesome for little kids and water activities, direct view of Friday night fireworks, close to airport and marina, onsite parking (but crazy expensive), room was spacious and clean and comfortable in lagoon tower with great views. Pools are very crowded and chairs are limited. Loved the waterslides but hated their goofy limited schedule and availability ( one slide open at a time, either 11-2 or 2-5). Getting in and out of the property can be very tedious because of traffic congestion with the parking garage, ride shares, taxis, bell services, and any special events like Friday fireworks. Overall I would stay here again if visiting Honolulu with my family.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Andrea

The property was very noisy. The aircondition and the restroom were extremly loud.

Leisure Family

10/10

Exceptional

19 Jul 2025

Morgan

The hotel room and amenities were great. Location was convenient and walkable.

The pools could be a bit crowded and drink and food prices were a bit high.

Leisure Family

10/10

Exceptional

15 Jul 2025

Krista

The property was amazing! Not too spread out. Lots of staff, easy to communicate over text. Loved all the amenities of the pool, lagoon, and walkable shops/dining

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

johnny

The Hilton grand islander is a very beautiful and modern property at the Hilton Hawaii village. The rooms and decor are beautiful and top notch. Stayed there several times and will continue to stay there in the future with my family.

Leisure Family_with_children

8/10

Excellent

14 Jun 2025

Amy

Nice property and great location. Very expensive, parking very expensive! The room was nice and the staff all very nice.

Friends_and_family Family

2/10

Poor

31 May 2025

Lingxiao

Bathroom smells bad

10/10

Exceptional

06 Apr 2025

Tino

My family and I always love coming to the Hilton Village in Waikiki because there is just so much for my family to do. So far we have stayed in 3 of the 6 towers and plan to stay in all 6 towers to experience it all and decide which towers will be our favorite:)

Leisure Family_with_children

8/10

Excellent

26 Feb 2025

Michelle

We really enjoyed our stay at the Hilton Hawaiian Village. We stayed in a two bedroom ocean view room in the Lagoon tower. Our room was absolutely huge and the staff did an incredible job cleaning every day. It was well appointed with all of the amenities you would need for a nice, long stay. We did find it very quiet during the day but at night there was a really loud band playing every night until around 10 0mm. We checked it out (they were located in the tapa bar area) and every single night it was so loud (with doors and windows closed on the 16th floor) it sounded like they were right outside of our room. I’d you like to go to bed early or are a light sleeper this may be an issuer for you - luckily it wasn’t for us).

We loved the beach but didn’t frequent the pools because they seemed over crowded …. But who needs the pools when you have the Pacific Ocean right there? The staff at the resort were extremely friendly and helpful l. When we initially checked in we were given a room that faced the buildings in the street behind us. This was frustrating but I went right back down to speak with the manager. I advised him that I wasn’t happy with the room view as I had paid $1000 USD extra for the “ocean view” vs. the standard view and he promptly moved me to the correct room without any issues. Our only other minor challenge was that our room description said it came with a washer/dryer in the unit and it did not.

Overall I loved the property and would definetly wee again.

Leisure

10/10

Exceptional

23 Feb 2025

Rhonda

The Hilton Grand Vacations Club was great for my family. I had a conference at the convention center, so this was a great place for my family to hang out at while I was at the conference. The room was perfect, with the large main bedroom, and the pull out couch. The kitchen area had everything we needed, and it was nice to have 2 large porches to enjoy. The walk to the beach was short, and the beaches really nice for swimming. Great workout room and adult swimming pool in the Kalia Tower.

Business Family

10/10

Exceptional

17 Feb 2025

Verified traveler

Kids always enjoy staying at the Hilton property when we visit Hawaii.

Friends_and_family Family

8/10

Excellent

10 Feb 2025

Derek

Parking rate is astronomical
Like the location

Leisure Family

10/10

Exceptional

20 Jan 2025

Kristin

Very accommodating and service staff was excellent and room super clean every day

6/10

Pleasant

10 Jan 2025

Leah

Cockroach Hotel

Cockroaches in the hotel. The staff told me it was to be expected in Hawaii.

Friends_and_family Family

2/10

Poor

29 Oct 2024

Carly

Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking

We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.

Leisure Family_with_children

2/10

Poor

29 Oct 2024

Linda

Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!

Friends_and_family Family

4/10

Poor

28 Oct 2024

Verified traveler

The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.

Friends_and_family Family

2/10

Poor

23 Oct 2024

Hyundoo

There’s strike and no service was provided. Room wasn’t cleaned when I checked in. No room service provided and they put towels on one floor and we had to go there to have new towel. No way to empty trash can. The strike started from 6AM and ended 10PM. We couldn’t sleep because of the noose from strike and even hard to stay in the room. The worst thing is hotel didn’t tell anything about it until I complained it

2/10

Poor

17 Oct 2024

Amber

Refusal to accommodate for the lack services. Offered very low amount as goodwill gesture. Will never be staying here again in the future.

Leisure Family

2/10

Poor

17 Oct 2024

Anahi

Worst Hotel Experience – Don’t Waste Your Money !!!

We stayed at this hotel in Hawaii for 8 days, and it was a disaster from start to finish. More than half of the workers were on strike, and they made noise all day long, from 6 AM to 10 PM, EVERY SINGLE DAY. It was impossible to relax with the constant commotion outside.

To make matters worse, our room wasn’t cleaned even once during our entire stay. We had to go down 10 floors just to get basic necessities like towels, toilet paper, and hand soap. Nobody came to take out the trash, so we had to leave it in the hallway ourselves. It took days for the staff to finally pick it up, and during that time, the halls smelled disgusting because of dirty diapers and other trash.

We paid THOUSANDS of dollars expecting a relaxing vacation, but instead, we ended up doing everything ourselves. For the amount we paid, we expected way better service. This was hands down the worst hotel experience we’ve ever had. Save your money and avoid this place at all costs. I do not recommend staying here.

Leisure Family_with_children

6/10

Pleasant

16 Oct 2024

Robert

Protest at Hilton Hawaiian Resort

There is currently a pay with cleaning staff protesting, marching & picketing outside the entrances to the Hilton Hawaiian complex. There is non stop chanting from the protestors using megaphones from 7am until 10pm. This dispute had been going on for several weeks prior to our arrival. We stayed at the Hilton Grand Vacations Club within the Hilton Hawaiian complex & the ongoing horrendous noise caused us to spend more time away from the resort than we had planned. There is no service to rooms with guests having to remove rubbish, change their own bedding linen & bath towels etc which was provided each day on trolleys on each floor. The Hotel itself was very good & the staff who were working did a great job however there was no communication prior to, or during our stay from the hotel management about the protest & there was no mention of any form of compensation to be made to guests. I was able to get the daily resort fee deducted from our total bill but I really think the Hilton should reimburse us a good portion of the cost of our total stay. Great Hotel to stay at normally but the protestors and very poor communication from Hilton Management ruined our holiday.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Kathryn

Absolutely fabulous suites with amazing views and so well appointed and equipped could not fault a thing! Hilton Grand Vacations Kalia Tower -Amazing

Leisure Family

2/10

Poor

11 Oct 2024

Rachel

HOTEL WORKERS ON STRIKE - DO NOT STAY

You cannot stay here. The hotel workers are on strike. No housekeeping, front desk service only 12pm-5pm, no pool bar, restaurants bare boned. Employees still working are unfamiliar with property (brought in to keep it running).

On top of these more minor details, the strikers mean BUSINESS. They have drums, they have megaphones, they have air horns. They chant and picket loudly from 6am-10pm at ALL public parts of the property. This means all entrances, this means the lagoon, this means the public beach that is next to the pools. You can hear them at surrounding hotels, which means right now the decibel level is untenable.

Our family made it 1 night before we realized how quiet the rest of Waikiki was.

Feel free to remove this review after the strike ends - as the property looked cool and this review is so topical. But I hope hotels.com lets this stay up while the strike is ongoing because the strike is important -- but it also seriously degrades this hotel experience -- and I want people to know.

Friends_and_family Family

6/10

Pleasant

10 Oct 2024

David

We stayed during the worker strike, which started a day after we checked in and continued well past our check-out (6 night stay). The property itself was fine, no complaint; unfortunately the strike will be the significant memory from our stay. Also, apparently this was the 2nd strike within a very short amount of time; so it seems Hilton needs to get its act together with their employees.

Obviously our stay was impacted by the strike, but overall the striking workers were respectful to the guests; e.g. crossing picket lines, etc. Of course some guests will complain, but the workers have to do what they have to do and I'm in no position to judge.

Main impacts were...

No housekeeping during the strike. The hotel did provide clean towels and linens, but placed them in a room where guests had to fetch themselves. We stayed in the Lagoon tower and each floor had such a room for linens--not sure about other towers. We were in a suite with a kitchen and we did some cooking; so trash started to accumulate very quickly. We had to put our trash out into the hall way and fetch new trash bags ourselves. No big deal, but not a good vibe when hallways are filled with trash bags.

Noise in early mornings and late evenings. Again, workers need to do what they need to do. This meant chanting, mega horns, sirens, drums starting around 7am until around 10pm every day. This woke up my kids and impacted our itinerary since they needed naps in the day.

Others, but going to hit word limit....

Leisure Family_with_children

2/10

Poor

08 Oct 2024

Jenny

This was the first time I stayed at this hotel. The hotel is beautiful and it has a lot of shops, restaurants and amenities within the property. The pool is beautiful and fun for the kids. On the other hand the workers were on strike and we were not notified in advance. When I arrived at the hotel with my elderly parents, daughter and teen nephew/niece we were appalled to see the line for check in. We stayed on line for about an hour after a long flight from NY. When we checked in we were informed that there was no cleaning service and that we have to go to the 12 floor for linens, soap, toilet paper, etc. Due to the constant noise we weren't able to enjoy our stay. We couldn't sleep because the strikers began chanting with loud speakers and drums at 6:00am and ended between 9:30pm-10:30pm every day we were there. We could not sit at the balcony, or relax by the pool because of the noise. The restaurant by the pool was closed so whenever the kids got hungry we have to leave the premises to get food. We were also told that we have to leave the garbage on the hallway which made the hotel looked like a cheap motel. We should’ve been informed of the situation prior to our arrival so we could’ve made an informed decision, but expedia nor hilton contacted us. I wish I could have left a better review but the whole strike ruined our vacation.

Leisure Family

4/10

Poor

04 Oct 2024

Kevin

To start out, all the workers were on strike. While checking in at main lobby there was a musician nearby that had the speaker so loud you could barely hear what was being said. We waited 2hrs for our room to be ready after check-in. We waited another half hour to just get on an elevator. There was no maid service, no valet, etc. The workers that were on strike thought it would be useful to shout with bullhorns 15hrs a day to get their message out. The pools were open but obviously dirty, the pool bars and restaurants were all closed. If you were looking for a nice, enjoyable, peaceful vacation this was far from it. Basically you had to leave early in the morning(before 7am) and stay out late (after 10pm) if you didn't want to hear chanting on bullhorns. I was very disappointed and most likely will never go back to Hilton Hawaiian Village.

Leisure Family

2/10

Poor

01 Oct 2024

JOHN C AIAYA

There was a strike and we were woken up every morning at 4am. Horrible job by the Management team!

Friends_and_family Family

8/10

Excellent

26 Sep 2024

John

The property was nice and the staff were great. My rating was good instead of excellent because of the three days of employees on strike during our stay. Guests should never have to cross a picket line to reach their accommodation. The Hilton corporation should negotiate in better faith to ensure that strike action is never necessary and such that employees are compensated with a fair living wage and benefits.

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2024

Leonard

Everything you need is on this property.plenty of things to do and pretty much close to alot of things,walking distance.only thing i didnt like was the cost to park the car in the parking lot!!

Leisure Family

8/10

Excellent

24 Sep 2024

Michelle

I enjoyed my stay at the hotel, great location good price. My only issue we had was the construction going on the property, only the first day was the road to drive into parking paved. The rest of the stay the road was blocked off for construction this made it very hard to get in/out of the hotel and to our vehicle (also the strikers) . If this hadn’t happened our stay would’ve been a 10/10.

Leisure

10/10

Exceptional

23 Sep 2024

Annette

This place was great! The view was spectacular the rooms were large. The living room was large. I love that it had two bathrooms. I would really recommend for anyone to go stay at this place. The swimming pools with the waterslides was so fun for the kids.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2024

Frederick Jon

Parking unaffordable

Leisure Partner

10/10

Exceptional

31 Aug 2024

Conniet

The Hilton Village has great pools for everyone. A safe lagoon for everyone and an accessible beach area from morning to night. The fireworks they put together every Friday night at 8pm is spectacular and you can enjoy it from their beach or sitting along the boardwalk by the ocean.

Only a 15 minute walk through the ocean board walk to the Waikiki strip where you can enjoy the local restaurants, cafe, shopping , shaved ice but you have everything you need at the Hilton Villlage with 2 ABCs.

You can rent a car from Enterprise at the Hilton Village at the Enterprise desk which is located infront of ABC and it’s open from 8am-12pm for you to collect your pick up reservation. You then just have to go to the parking lot right across from their office and take it to the 5th floor parking where another Enterprise attendant will set you up with your Vehichle. You can drop your car back off to this same lot too so wonderful for a day rental and you don’t need to pay for the expensive parking at all of the hotels. Easy route out of the hotel parking so you’re not stuck in the busy hotel lobby drop off area.

Great hotel if you’re visiting Hawaii for the first few times. We have stayed her 10 years in a row but we aren’t time share owners. Do some research on which tower you want to stay here. Lagoon and Rainbow and Ali Tower will have the best oven views if you book ocean front. Some towers have a kitchenette and laundry which are Lagoon, Grand Waikakian & Islander.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Brooke

We had a wonderful time. Great view.

Only negative would be that the pools weren’t as good as I would have thought and super packed like sardines. Otherwise great visit.

Leisure Family

10/10

Exceptional

10 Jun 2024

William

Family Vacation

Great stay. Walking distance to all the shopping and eating you could want. The lagoon is perfect for swimming and paddle boarding without the waves of the ocean. Free laundry which is the best thing!!!

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

rogelio

Beautiful view excellent service my family enjoyed

Leisure Family

8/10

Excellent

31 May 2024

Leslie

Very beautiful hotel!

Property was beautiful! Pool area was awesome! AC is room is terrible and it was hot in the room. Shopping area was really nice. Staff super friendly! We had the best view from our room as well!!

Friends_and_family Family

10/10

Exceptional

26 May 2024

Renee

Great amenities! Great service! Can’t wait to go back!

Leisure Family

10/10

Exceptional

25 May 2024

katie

Property was very safe and walkable. The 2 bedroom with 2 bathrooms was spacious. It even had 2 large balconies.

Leisure Family

10/10

Exceptional

24 May 2024

Ian

Close to everywhere

8/10

Excellent

21 May 2024

Verified traveler

Things are good in general. It's just hard to find someone to provide some essential items after evening.

Friends_and_family Family

10/10

Exceptional

14 May 2024

Ray

We had an amazing time. We will book again in the future

8/10

Excellent

05 May 2024

Derek T.

Our main requirement was to have a one bedroom and a kitchen, The Hilton Hawaiian village met these requirements. Safety and easy beach access was another positive as well. Certain towers definitely need an update, their age is showing. The biggest negative is that if you're stsying at their \"Grand Vacations\" rooms, then their \"timeshare\" sales people will hound you into a presentation. Unfortunately, I took the time to view their pitch and it wasn't pleasant at all. They don't want you to ask any questions and if you dont buy their \"timeshare\" they will get very nasty. Nothing like the Hawaiian culture at all. Everything else was great, just dont waste your vacation in their pitch.

Business_and_leisure Family_with_children

10/10

Exceptional

03 May 2024

Carrie

Beautiful property

Leisure Family_with_children

10/10

Exceptional

25 Apr 2024

BALINDA KAY

4/22-24/2024

Great customer service and beautiful view

Partner

8/10

Excellent

31 Mar 2024

Penny

Waited in the looong check in line only to be told we had to go somewhere else.
Text communication was great.
Parking prices are outrageous. $70 a night for self parking.

Leisure Family

6/10

Pleasant

30 Mar 2024

Joyce

We’ve stayed at the Hilton Hawaiian Village a few times now. It occupies a beautiful stretch of beach and has pleasant grounds and multiple pools with a lot of nearby dining and shopping. We’ve always found the staff to be very nice. But, there are issues and they are getting worse. There is a serious pigeon problem around some of the pools and it’s not apparent that cleaning surfaces occurs daily. As for our unit, check in was quick and easy. However, the maintenance and attention to detail was lacking and the units are beyond tired. Our unit on the 21st floor of the Lagoon Tower was a one bedroom (3 of us) with a pullout sofa and full kitchen. The space was nice and the balcony was spacious with a nice view. But, almost immediately I stepped in something sticky on the carpet. Then, when we went to make up the pullout sofa we found the condition of the mattress revolting. It was heavily stained. It should have been replaced long ago. We further found our dishwasher ran but didn’t wash and the icemaker in the frig was not connected. There is one icemaker for the entire building and it’s on the third floor. The elevators are always busy and can have long wait times. At that point an ice cube tray would have been a nice amenity. Plan your check out time to allow extra time for the elevator. There were stressed out people every day trying to get down with their luggage. We’re on the fence on whether we’ll return.

Leisure Family

10/10

Exceptional

24 Mar 2024

Tara

Paradise! Amazing. Room needed updating but otherwise can’t go wrong the property is absolutely stunning.

8/10

Excellent

21 Mar 2024

Camela

The room itself was excellent! Very clean kitchen, living area and bathroom. The Toto toilet was a bonus!!
Service at check in was excellent.
Text feature made it ultra convenient to comminucate.

Cons: the pools. Overcrowded, full of sunscreen milky water, hog cheese people that leave their stuff all over the chaise chairs make it impossible to get a seat. Better management of releasing unused chairs (like at other resorts) would be great!

A taxi almost ran me over by Kalia tower as he was speeding through :( I was on the sidewalk, geez

Leisure Family

10/10

Exceptional

20 Mar 2024

Denise

The Hilton was beyond my expectations we will be going back for sure

Leisure Family

10/10

Exceptional

20 Mar 2024

Holly

It was perfect for our large family!

Leisure

10/10

Exceptional

09 Mar 2024

Greg

Everything you need at one resort with a great location.

Leisure Family

8/10

Excellent

01 Mar 2024

Helen

Hilton is an okay place to stay but just around the corner there is a better hotel. Which includes club access so you have free breakfast. This Hilton location does not have the breakfast options and you have a kitchen to cook your own meal. So if you don’t mind going to a grocery store then sure! But for our stay we wanted access to food already prepared. It was not available. The room is renovated so that was good. You could walk to places to dine in but nothing was good. The only place that we enjoyed was Lapperts Ice cream. All the restaurants on this hotel grounds was over priced and not good. Portions were tiny. It’s not worth it staying here for the rate they charge, when it’s not so accommodating. I’d rather stay at Prince Waikiki hotel next time. I don’t ever plan on booking a room here EVER again and I live on the island. This was a staycation. Not worth it. If I could get a refund I would ask for one. But of course no refunds so I am here letting people know that there are better deals
And hotel rooms are way nicer than staying here.

Leisure

10/10

Exceptional

24 Feb 2024

Jody

The area of this hotel had everything! Beach, pools, restaurants, ice cream and all our daily needs. So nice to just walk out the door and be where you want to be.

Leisure Family

10/10

Exceptional

16 Feb 2024

Lidia

The room was super comfortable. The staff were extemely polite. Lots of amenities at the resort: starbucks, restaurants, clothing stores, souvenir stores, ABC stores, etc. The gym was awesome!

Downfalls:
-our flight arrived late and we were so hungry. Everything was closed. One vending machine for the entire resort!
-pricey, as expected, but some things were outrageously priced. E.g. parking was $70 USD daily.

Leisure Family

10/10

Exceptional

16 Feb 2024

Guruprasad

Best for families. On the beach and great pools and a lagoon.

Leisure Family_with_children

4/10

Poor

14 Feb 2024

javier

Noisy/ no view except for kids screaming in the pool

Level 3 to low for an adult family

Leisure Family

8/10

Excellent

12 Feb 2024

James

It was a nice place to stay I was a little disappointed by the view I thought we were getting ocean view but not really only if you stand one the balcony and crane your neck to one side. But staff was nice and helpful and room was as clean as could be for an older property. Elevators were small and slow.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2024

Ronald Tony

Property is amazing and the staff couldn't be any better. Everyone is very friendly and helpful. The staff went well out of their way to help us to have a memorable vacation

Leisure Family_with_children

2/10

Poor

08 Feb 2024

DANIELA

unacceptable

unacceptable. first of all the whole apartment smelled like sewer the whole time we were there and backed up poop smell. very poor condition everything in the apartment is falling apart including the fact that the plugs are unsafe and falling apart. also the fact that they charged me for ocean view but got tree view. unacceptable will not book threw them again complete scam also at checkout for resort fees and parking

Friends_and_family Family

10/10

Exceptional

08 Feb 2024

FLORENCE

Stayed for one night to attend. Love staying at Hilton! Everything is in village.

Leisure Family

8/10

Excellent

27 Jan 2024

Michelle

Hilton Village is the staple of what vacation should look like. However, ocean view that we thought we were getting was on 4th floor, obstructed view with palm trees. Had we known in advance, we would have booked higher floor in another building within Hawaiian village. They changed us to another room less obstructive view of ocean. It was good they did something about it. But Expedia saying what we were getting is the ocean view is confusing esp when we paid $4,500 for only five nights (2bd & 2 bath.) otherwise the rooms were good.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2024

Amy

It had a ton to offer, the property was a perfect size with plenty of shopping and dining without feeling too large or crowded. The beach was great, the gym great, the staff great!
My only complaints were that the pools were very cold - the ocean was warmer - and the ridiculous charges for beach lounge chairs and umbrellas! For the resort fees we pay, they should be included! That was a huge turnoff.

Leisure Partner

10/10

Exceptional

11 Jan 2024

Joanne

The Hilton had everything you could possibly want from shopping, restaurants, convenience stores, souvenir shops. The property itself was very clean, and the staff were extremely friendly and helpful. I would stay again in the heartbeat.

Leisure Family

10/10

Exceptional

28 Dec 2023

Pramod R.

We, family of four, enjoyed staying here. Property is on the beach, surrounded by huge shopping area, well maintained gardens. Staff is very helpful and courteous. Kitchen and separate bedroom are the best features. You can't get on to the elevators without room access card which is good for safety. Paid parking just below property and is very convenient to park and bring stuff from car. Lots convenience stores,
restaurants nearby.

Leisure

2/10

Poor

27 Dec 2023

Samentha

The rooms was clean and roomy. Property was okay

Leisure

6/10

Pleasant

26 Dec 2023

Ruijia

We found the room not clean once we got in, especially lots of stains and hairs on the makeup stool, stains in the trash cans and the cabinet under the sink. The interior looks so old. The beds feel smaller than queen size.
We do like the suit comes with a kitchen, and the kids had a lot of fun in the pools.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2023

Tammy M

Great time!

Leisure Family_with_children

10/10

Exceptional

19 Dec 2023

janice

wish there was a little bridge to cross to get to parking garage stairs

Leisure Family_with_children

8/10

Excellent

10 Dec 2023

Mitsue

The staff were very polite and adaptable. One of the elevators at Lagoon Tower was out of order, so we waited in line for about 10 minutes to go up in the evening. The cold air from the air conditioner in the common area came into the room, and even though I had turned off the air conditioner in the room, it was so cold that everyone had a sore throat.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2023

Amanda

Excellent customer service.

Leisure Family_with_children

10/10

Exceptional

06 Nov 2023

Juan Manuel

Good

Leisure Family

10/10

Exceptional

21 Oct 2023

Ninfa

Great location

Leisure Family

10/10

Exceptional

16 Oct 2023

Adriene

I loved this resort. We had a pool, lagoon, and the beach just footsteps from our tower. We will definitely stay here again if we ever return.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2023

Vivian

It had all essential elements so you didn’t have to leave unless you wanted to. All property staff and cleaning staff were extremely happy and warm.

Leisure Family

10/10

Exceptional

07 Oct 2023

Haley

We had a two bedroom with kitchenett in the Lagoon tower. One room, king bed, 2nd bedroom two full size beds, couch in livinroom was a pull out. We were husband wife traveling with our 3 20 somethings. Perfect size for us. No complaints except parking in the garage was $62 a night. Typical in Waikiki.

Leisure Family

10/10

Exceptional

04 Oct 2023

William

Great place, but the standout quality was your staff. Incredibly nice and helpful. We had a great holiday. Mahalo

Friends_and_family Family

10/10

Exceptional

27 Sep 2023

Angelique

The place was very clean and beautiful only problem was the daily resort fee daily and you have to pay for the parking $69.00 daily.Either pay that or walk 8 minutes to a more affordable parking place. Because i had a disabled person with me i had to pay the parking fees. Make sure when you book if your booking with a disabled person you book a room with the bars apparently even though i asked for it when i booked i didn’t get the accessibility room and my mother had a really hard time showering since they didn’t even have bars in the tub to help pull her into the tub. Other than that everything was great

Leisure Family

10/10

Exceptional

25 Sep 2023

jocelyn

Its perfect!

Leisure Family

10/10

Exceptional

24 Sep 2023

david

The pools, the beach, the food were all terrific.

Leisure Friends

6/10

Pleasant

09 Aug 2023

Tamara

This property is great if you were looking for a version of Disneyland in Hawaii. Unfortunately, we were not. I wanted something more relaxing and this is definitely not that. However, it’s really close to all of the downtown shopping and also has shopping on the property. The only thing though, too is that booking through a third-party, we were treated exactly that way. We were not treated very well by Hilton.

Leisure Family

8/10

Excellent

07 Aug 2023

Rachel

It is very nice, but a lot of people. The lagoon tower needs some updates.

Leisure

10/10

Exceptional

11 Jul 2023

George

amazing stay. We were very pleased with service from the host, bellman to housekeeping. The room was updated , large and clean

6/10

Pleasant

24 Jun 2023

Tarah

PROS: Nice walkable area with shopping and restaraunts for the whole family. Multiple places to swim. Angel at the activities desk was very helpful arranging all the activities we wanted and helped make this vacation less stressful.

CONS: Parking was outrageous (spent the same for 1 night as I did for an entire week at the airport). Paid for lagoon view but was given parking garage view without any compensation. Lagoon tower had no dining or amenities inside - must walk everywhere. Dining options didnt open early enough or stay open late enough.

Leisure Family

10/10

Exceptional

11 Jun 2023

Rodrigo L. Almosara,

Our kids loved the pools! And we loved the food service around the pool area too!

Leisure Family_with_children

10/10

Exceptional

12 May 2023

Ness

Location