Name: Sheraton Waikiki
Address: 2255 Kalakaua Avenue, Honolulu, 96815, US

Sheraton Waikiki

Hawaii - Oahu - HI · United States

2255 Kalakaua AvenueView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Alan

10/10

Exceptional

05 Aug 2026

Melissa

I loved everything about this place. The location, shops it was so convenient. The adult pool wonderful!

8/10

Excellent

05 Aug 2026

Carlos

Rooms are ok in cleaning, not the best not the worst, one day we found a big ball chunk of hair under the vanity desk next to small trash can, most likely left from cleaning crew vacuum; Balcony sofa and vanity chair could need a new deep cleaning, I know, some tourist are nasty. The hotel is the best location, right in the heart of the Waikiki Vibe, next to shops and restaurants, you don't need to rent a car to enjoy it, five days is never enough..The beach is prime location, soft sand with good waves for any taste. No complaints about the staff, always nice. I only had one issue with billing but will see soon if it's something that need to escalated or just misunderstanding. And definitely absolutely positively, we are going back and trying to book a better upgrade room, we stay in floor 19th, with view to beach, awesome Postal-Views. The hotel is in high demand, staff is always busy but cordial, people everywhere. Love the night illuminated palms..so much good memories. And as a personal note..that Butt-washer machine in toilet was awesome, great to remove the extra sand hidden in unknown places of your body, if you know what I mean. Mahalo.

8/10

Excellent

04 Aug 2026

Bertha

The hotel has great views and the location is excellent, with easy access to plenty of food options and shops. However, the room layout was very inconvenient. The bathroom separates the toilet and shower from the sink with a door, so you have to open it just to wash your hands. There’s also very little space, only a few hooks and no counter space, so we had to bring in a stool just to set our clean clothes down.

Storage was limited for a family of four, leaving me living out of my suitcase. There also wasn’t an outlet near one side of the bed, which made charging my phone difficult. Additionally, getting to the parking garage was frustrating, having to walk through crowded lobby areas and sometimes struggle to find a spot.

Overall, while the location and views were great, the room design and parking situation made the stay less comfortable.

8/10

Excellent

03 Aug 2026

Timothy

The adults only infinity pool.. ..9.5.. almost Great

I did not like sharing hot tubs with children / toddlers

10/10

Exceptional

03 Aug 2026

Tyla

8/10

Excellent

03 Aug 2026

Summer Grace

Great property and location. No chairs or towels unless you got there at 6-8am! For us, it was a working vacation so we often were not out of room until afterwards and the pool area was carnage by then.

8/10

Excellent

02 Aug 2026

Jason R

Beautiful Place. Didn't get turned down service for 2 days and only after I called twice. Then when the room was cleaned it was left without toiletpaper. I thought it might have been a housekeeping joke. Was not. Thank god for the bidet!

10/10

Exceptional

02 Aug 2026

Jayoti

Amazing location — very good pool service — infinity pool to die for and everything was great .. but if you don’t like crowds you won’t like it .. it is right in the middle of everything .. I like that .. easy access to all no need for a car if in Waikiki

10/10

Exceptional

02 Aug 2026

Piotr

Great location, good amenities, but it’s actually very crowded and loud. It’s a great place for kids, though.

10/10

Exceptional

02 Aug 2026

Nohely

Clean room and perfect location!

8/10

Excellent

02 Aug 2026

Serene

We loved our view from our room. The staff was amazing. The amenities were great. The restaurant the Rim Fire was super good, but they had like 10 elevators and only two of them working and people were standing in line to get in the elevators.

10/10

Exceptional

01 Aug 2026

Juan Pantoja

El hotel excelente con muy buena ubicación recomendado 100 por ciento para viajar en familia

10/10

Exceptional

01 Aug 2026

Bobby Lee

I’d most definitely go again no complaints here

10/10

Exceptional

01 Aug 2026

Dominique

Beautiful views

10/10

Exceptional

31 Jul 2026

Nathaniel

The room was exceptional, featuring a spacious balcony and a comfortable bed with a panoramic view. The staff exhibited exceptional friendliness and attentiveness, ensuring a seamless and enjoyable experience. The amenities were of the highest caliber, providing an unparalleled level of comfort and convenience.

10/10

Exceptional

31 Jul 2026

Abner David Reytor

Excelente servicios y atención al cliente

10/10

Exceptional

31 Jul 2026

Aaron Gomez

Best family hotel in Waikiki

10/10

Exceptional

30 Jul 2026

Erika

Recomendado

10/10

Exceptional

30 Jul 2026

Rafael

Hotel was well maintained and in excellent location right in the heart of Waikiki close to restaurants and is a beachfront hotel, a little bit pricey but worth it, we did not eat at their restaurant you could get the same thing at better prices around.

8/10

Excellent

30 Jul 2026

Daniel

Great place to stay with family!

10/10

Exceptional

30 Jul 2026

Alejandra

I love how everything’s is near by walking distance
Food, shops, beach, zoo, aquarium.
Everything time I come to Hawaii this is my got-to place to stay at 10/10

4/10

Poor

29 Jul 2026

Shirly

We had the \"Family Room\" which was supposed to have 2 double beds and 1 twin suitable for 5 people. Instead we had 2 large twin beds and 1 regular twin. Two people cold not sleep in the larger twin beds, which made it unacceptable. The \"Family Room\" is only suitable for 3 people!

10/10

Exceptional

28 Jul 2026

Michael

Amazing family resort, quick access to beach and pools and city

10/10

Exceptional

28 Jul 2026

Ashley

Amazing all around!

2/10

Poor

27 Jul 2026

Marianna

Staff was rude and there was a lot of construction going on so it was very loud.

10/10

Exceptional

26 Jul 2026

anna

Great shops around and locations

10/10

Exceptional

25 Jul 2026

Valerii

Was clean and perfect

8/10

Excellent

25 Jul 2026

Paul

Clean room, helpful staff, overcrowded/poor check in process, expensive restaurants

8/10

Excellent

25 Jul 2026

Darla

I had a blast at this hotel, beautiful views from oceanfront room. Although there is a lot of hidden fees, for example, on top of the resort fee, it is $65 a day to park your car at hotel, for four days resort fee and parking ended up being over $500

8/10

Excellent

24 Jul 2026

Odette

The Sheraton Waikiki is an exceptional hotel with spacious, clean rooms, though its brunch buffet on the 30th floor is disappointing. The lobby resembles a shopping mall, and for future Honolulu visits, I'd prefer a smaller resort.

10/10

Exceptional

24 Jul 2026

Oscar

The staff was great and the view even better. Good, clean and fun environment for the family.

6/10

Pleasant

23 Jul 2026

Jongmin

8/10

Excellent

22 Jul 2026

William

The rooms are a bit smaller than I expected but over all the hotel was nice for a family trip. Perfectly located was a huge plus

10/10

Exceptional

22 Jul 2026

Alexis

WILL be back soon. I’ll stay here every time. Nothing bad to say

6/10

Pleasant

22 Jul 2026

Marcelena

Our stay had both positive and negative aspects, and I hope this feedback helps improve the guest experience.

The property offers several enjoyable amenities. I appreciated that there were separate adult and family pool areas, which allowed guests looking for a quieter atmosphere to relax while still providing an excellent kids’ pool with a fun water slide. The location is also convenient, with easy beach access. While the hotel restaurant was acceptable, I would highly recommend Island Vintage Coffee next door for breakfast.

Unfortunately, there were several issues that affected our overall experience. We encountered roaches in our room on the 26th floor as well as near the elevator on the same floor, which was very disappointing. Our room keys repeatedly deactivated throughout our stay, requiring multiple trips to have them reprogrammed. The elevators were also extremely hot with little to no ventilation, likely due to the age of the building. In addition, both the adult and family pools were completely out of towels by 9:00 a.m., which seemed unusual for a resort of this size.

The hotel was also consistently crowded due to outside conferences being hosted during our stay. Because the property provides public beach access, there was a constant flow of non-hotel guests walking through the resort, which made the common areas feel much busier than expected.

I do want to recognize Manager Paul, who was professional, pleasant, and genuinely attentive when I shared my concern

Family_with_children

8/10

Excellent

22 Jul 2026

Kathy

We loved the location of the hotel. Very close to the mall and the beach.

Family

10/10

Exceptional

21 Jul 2026

Natalie

This place is beautiful. We unfortunately did not use any of the amenities which kinda sucks pain a resort fee. We ended up exploring the island a little bit more so. This place is super awesome to see turtles so if you’re looking for snorkeling seems like a great location, and if you’re looking for shopping, it’s a great location. The pools were a little overcrowded, but it is what it is.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Jeannette Flores

Had a great stay with the family!

Family_with_children

6/10

Pleasant

20 Jul 2026

Kinjal

It’s good. But not comfortable rooms.

Partner

10/10

Exceptional

20 Jul 2026

Timothy

Clean and wonderful location!

Family_with_children

10/10

Exceptional

20 Jul 2026

George

Amazing ocean view from the balcony of my room. Hotel right on the beach or 16 and up infinity pool. Breathtaking view from the restaurant. We ate all you can eat breakfast every morning. I highly recommend this hotel.

10/10

Exceptional

20 Jul 2026

Janel

Wonderful property highly recommended it.

Partner

8/10

Excellent

20 Jul 2026

STEVEN

Partner

10/10

Exceptional

20 Jul 2026

jesstin

The price is high but they have everything there. The pools, beach, stores… everything

Partner

8/10

Excellent

19 Jul 2026

Jennifer

Not many options for food and the option you have are crazy expensive. Hotel was nice

Family_with_children

10/10

Exceptional

19 Jul 2026

Joel

Property has great modern rooms! Location and amenities are amazing! Easy access to the beach and lots to do. Highly recommend!

Family_with_children

8/10

Excellent

18 Jul 2026

David

They need to limit beach lounge chair time as most chairs are just holding towels. The food at Rum Fire needs improving. Not having Edge of Waikiki there is a real bummer - the food was good and they had live music all afternoons. Bring back the cafe / bar and live music.

Hotel room cleaners and check in were amazing as well as pool slide staff.

Also, you should lower the age to 12 for the adult infinity pool so families can stay together. Mature 12 year olds (tweens) start to outgrow the kids pool.

Family_with_children

10/10

Exceptional

17 Jul 2026

Justin Alexander

Excellent location and pool. Water slide was a blast and close to the beach. Lots of food and shopping to walk. Housekeeping was especially attentive and friendly. Would definitely staff here again

Family_with_children

10/10

Exceptional

16 Jul 2026

Brian

Cleaning crews were so fast. Location is perfect, and swimming pools are nice. 100/10 rate.

Family_with_children

10/10

Exceptional

16 Jul 2026

Buenaflor

very good

Friends

8/10

Excellent

16 Jul 2026

Kemp

A. We weren’t thrilled about having to hunt down and kill a large cockroach in our room.
B. The carpeting sorely needs to be shampooed. We were getting black on the bottoms of our feet from the carpeting.
C. The music at the infinity pool is HORRIBLE. It’s like 60 year old loud Hawaiian songs that are terrible and are on a 3 hour loop. We could not get them to do anything different.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Alexander

Room cleaned daily. Staff changed the filter to the ac after the first night wasn’t cooling properly. It was much cooler and comfortable after that. Friendly staff. Great pool. The beach was great and just outside the hotel. Great location for city life, shopping and restaurants.

Family_with_children

8/10

Excellent

14 Jul 2026

Ryan

Hotel was great, however the check in process was terrible. They hold the check in time exactly until the exact time. We arrived early obviously understanding the check in time expectations. However upon arriving 4 hours early and expressing we had a young g child. It feeling well and anything they could do to get us in even 20 min early would be greatly appreciated. However no accommodation not even an offer to charge for early check in nothing…. Then when I show up 2 min prior to check “official time” just to collect room key, I already completed the check in Process, I was told I could not collect them until the exact time…. really not accommodating and normally we go with the flow but sick child in tow I’d expect a little better service. Nothing major but even communication on why they can’t issues cards vs what 2 more minutes then we will help you.

Family_with_children

8/10

Excellent

11 Jul 2026

Amritvir

Good Overall

Partner

10/10

Exceptional

10 Jul 2026

Alexander

Our Cleaner was nice

Family_with_children

10/10

Exceptional

10 Jul 2026

Brianna

Everything was amazing!!!

Partner

10/10

Exceptional

10 Jul 2026

JAIRO

Best Hawaii experience

Family_with_children

10/10

Exceptional

09 Jul 2026

Stefan

Overall great hotel, one of the best along the Waikiki strip especially with the adults only Infinity pool. Not a cheap option to stay at but well and truly worth it, will be the only choice moving forward!

Partner

8/10

Excellent

09 Jul 2026

Michael Patrick

the place is crowded!!!!! Not really the honeymoon spot it might have been once. Now it caters to families, big family reunions, office vacations. Limited beach. There is an adult pool---but really for hanging out not for doing laps. They really need to get more beach umbrellas. I really can't figure out why they are so stingey when you pay a resort fee. The Kaiulani has beach umbrellas at the poolside, why not waikiki? Strange. Looks weird from above. 4 beach umbrellas here and there with no reason for their location. If you get a lounge chair (get to the pool by 9 AM), be aware that by 11:30 AM, the hot sun will no longer be hidden by the building.
Now the good stuff: Look out at the pacific, turn left and see Diamond Head. Ahhh.. this is why you came to Sheraton Waikiki. Clean room, safe area.

Partner

10/10

Exceptional

09 Jul 2026

Janessa

Room was very clean, shout out to Romel? who made our room clean everyday and his hardworking will not go unnoticed. He was very kind and hard working he serviced our room in 509 our whole stay

Loved the outdoor pool and all the shops inside. Bonus with the Japanese store Lawson

10/10

Exceptional

08 Jul 2026

MARIA

Our stay at the Sheraton Waikiki Resort exceeded every expectation. From the moment we arrived, check-in was seamless, and we were pleasantly surprised with an upgrade to a partial ocean view room.

Our room with two double beds was spacious and comfortable, and the large balcony offered stunning views of the beach and spectacular Waikiki sunsets. It was the perfect place to relax after a day in the sun.

The hotel amenities were exceptional. We especially appreciated the thoughtful touch of providing each guest with two reusable stainless steel water bottles, with refill stations conveniently located on every floor.

The direct beach access and fantastic pool facilities made this the perfect family holiday. The pool slides were a huge hit with the kids, and we spent most of our days happily moving between the pool and the beach—it couldn’t have been more convenient or enjoyable.

Everything about our stay was outstanding. The resort delivered everything we had hoped for and so much more. We would absolutely stay here again and highly recommend the Sheraton Waikiki Resort to anyone looking for an unforgettable Waikiki vacation.

Family_with_children

10/10

Exceptional

07 Jul 2026

Gabriela

Very good, very very very well located, and clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Arnaldo

Very nice hotel and very clean

10/10

Exceptional

06 Jul 2026

Araceli

Best place to stay when traveling with a large family group. There's something for everyone and every day was an adventure. The kids lived the slides, the sandy beach and catamaran adventures. The grown ups loved the convenient restaurant, shops and beautiful sites at every turn. We'll be back for sure

Family_with_children

10/10

Exceptional

06 Jul 2026

ROXANNE

very family friendly

Family_with_children

6/10

Pleasant

06 Jul 2026

Liliya

Outdoor pool was very crowded. Chairs were set on top of each other and you can’t even walk through. Lots of people at the pool from different hotels. Beach chairs and umbrellas are not included in your stay and cost $100 for a day.
Beds are very small (double size) for a party of 4

Family_with_children

2/10

Poor

05 Jul 2026

Davit

1 Star

This was one of the most disappointing hotel experiences we’ve had, especially as a family traveling with a wheelchair user.

We reserved two rooms, including a guaranteed wheelchair-accessible room with a roll-in shower. At check-in, we were informed that no ADA-accessible rooms were available. This should never happen when a confirmed accessible reservation has been made, and it caused significant hardship during our stay.

The hotel appeared to be severely understaffed. Nearly every service involved long lines and extended wait times. The elevators were not working properly, making it difficult to get around the property.

We also paid $43 per person for breakfast on the 30th floor. The food quality was disappointing for the price, and the breakfast area itself was not wheelchair accessible, which was extremely frustrating.

For a hotel that promotes itself as a premier destination, the lack of accessibility, poor customer service, and operational issues were unacceptable. I cannot recommend this hotel, especially to families or travelers with disabilities.

Family_with_children

6/10

Pleasant

05 Jul 2026

William Daniel

I booked two rooms with king size beds, but was given two rooms with 2 double beds in each room. Just what I hoped for, a trip to Hawaii where my wife and I have to sleeo on a double bed together or sleep separately! The same for my Son and his girlfriend in the other room.

Family

10/10

Exceptional

05 Jul 2026

Narine

Amazing view

Family

10/10

Exceptional

05 Jul 2026

Leng

Great stay. Wonderful location

Family_with_children

10/10

Exceptional

04 Jul 2026

Nabil

Great place for relaxation and holidays
Make sure to try the Rumfire restaurant best ever service and food!

Family

10/10

Exceptional

01 Jul 2026

Desmond

For a first time stay in Hawaii, the Sheraton Beach resort was excellent choice. The property was well kept and our room looked updated with no issues. Stunning ocean views throughout the resort and we were right in the middle of all the Waikīkī beach action.

Partner

10/10

Exceptional

01 Jul 2026

Dustin

All

Family_with_children

10/10

Exceptional

01 Jul 2026

Son

This is the only hotel my family will ever stay at when vacationing in Honolulu.

10/10

Exceptional

30 Jun 2026

Gina Marie

I booked for the Infiniti pool and it did not disappoint!! Great ocean view room of diamond head!! I'd totally recommend and would definitely stay again!

Partner

8/10

Excellent

30 Jun 2026

Jessica

I loved my stay. The view was spectacular, the staff were accommodating and the room was comfortable and well equipped. The easy access and close proximity to the beach was fantastic. We were there with a big group for my daughter’s wedding and couldn’t have picked a better place.

Self

10/10

Exceptional

30 Jun 2026

Duyen

Nice

10/10

Exceptional

29 Jun 2026

Ivan

Great

Partner

10/10

Exceptional

29 Jun 2026

David

This hotel is amazing, the location is perfect. You can walk to everything Waikiki. The staff in friendly and kind. The check-in line can get backed up. I had the loyalty program so I got in the short line. Worth the wait though.
My only complaint is the chairs at the pool. It looks like roughly 30-40% of the pool chairs are only occupied by towels, it would be nice to have it monitored, dealt with that and unused chairs could be freed up. I know that's tricky but anything may help.

6/10

Pleasant

29 Jun 2026

Marilyn and Yoshihiro

This is a very large, very crowded property. The three things it has going for it are: its location right on the beach, it is well-maintained and clean, there are lots of shopping and restaurant ops within walking distance. The crowds and the noise were overwhelming: the check-in line ant the time of our arrival was a block long, there were crowds everywhere, they have a bank of 10 elevators, and all of them were usually full and stopped on every floor, there was screaming in the hallways, on one occasion at 5:30 am. Our room had a spectacular view and it was very clean. The bed was comfortable. The bathroom was sufficient, but the pressure in the shower was low; however, I appreciated the fact that I had a separate mirror, away from the one by the sink, making our morning preps far faster and smoother. I missed the hotel robe - had I known that there were none provided, I would have brought my own. The bedside light on my side of the bed was broken when we arrived, but it was fixed as soon as I notified the front desk.

Partner

10/10

Exceptional

29 Jun 2026

ANNA

For my first time to Hawaii, I am so glad we stayed at the Sheraton. The room had a perfect view of diamond head and Waikiki beach. For the most part, the hotel staff was helpful and kind. The staff we encountered inside the Rumfire were the ones we had a problem with. Their attitude if you were coming in from the pool area to order food was less than helpful. Otherwise, will be back again

Family_with_children

10/10

Exceptional

28 Jun 2026

Qing

Nice place to live.

Family_with_children

8/10

Excellent

27 Jun 2026

Sylvia

The hotel was beautiful and clean. The view was perfect. The pools were great.
Staff was friendly and helpful
My only complaints are in the afternoon the line to check in can be incredibly long, check in should be better streamlined or additional staff should be brought in for those heavy hours.
Also they have no room service or food court options that would have been helpful
But overall great hotel.

Family_with_children

10/10

Exceptional

27 Jun 2026

Jessica

I like everything about my stay. Wish they had in-dining room service.

Self

8/10

Excellent

26 Jun 2026

Daniele

The rooms are very spacious and clean, the grounds beautiful and the cleaning staff friendly and efficient.

I was disappointed with some of the desk staff which was a bit curt, and the limited number of lounge chairs available at the children pool where people reserve chairs with towels while not using them for hours..

Family_with_children

8/10

Excellent

26 Jun 2026

Marian

We loved close proximity to everything, loved the beach. However, there were not nearly enough servers for all the people near the pool.
The price to rent umbrellas and chairs was $100 a day and unfortunately, sitting with our towels in front of the hotel got difficult after 2 PM because the tide would come in and wipe out all the sand. So unless you had beach loungers all your things got soaked.
I was yelled at by one of the workers renting beach loungers for putting my things on the chair. I just don’t think they pay enough attention to customer service like they do in other hotels. I’ve been to the staff needs to learn better skills.
The pool is also very crowded and the adult pool really is small with difficult to get drink service

Family_with_children

10/10

Exceptional

26 Jun 2026

BRIANA

Love it! Highly recommend!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Doris

Amazing resort! Absolutely loved everything here. Super clean. Rooms were tidied up every day.
Bathroom has a bidet toilet which was excellent! Stayed on the 29th floor with a view of Diamond Head and it was absolutely worth it! There were families here, but did not feel overrun with kids- which was great. Lawsons on the main floor had all snacks, toiletries, sunscreens we needed. The Honolulu cafe has great coffee and small breakfast bites. Definitely coming back!

Family_with_children

10/10

Exceptional

25 Jun 2026

Melissa

Best family vacation hotel on the island. Safe, clean, and accessible to everywhere you would want to go with kids. Truly couldn’t have had a better time, prepare to spend a lot of time ah the water slide if you’re coming it’s kids.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Aaron christopher

We have some bugs in the rooms, the front desk was out of first aid & the toilet ammenties were not working.

Other then that it was a good stay!

Partner

10/10

Exceptional

25 Jun 2026

Jennifer Lynn

The rooms were beautiful. The pool is fun for kids and the beach access is convenient. I would stay there again. Restaurants and shops are within short walking distance

Family_with_children

10/10

Exceptional

24 Jun 2026

Jose Natividad Gomez

Very friendly staff and the rooms were always made by housekeeping

Family_with_children

10/10

Exceptional

24 Jun 2026

Toya

Great location! Great service!! Great views!!! The standard double-bed room was a little small for 4 people.

10/10

Exceptional

23 Jun 2026

Gabriela

Everything was perfect!

Family_with_children

10/10

Exceptional

22 Jun 2026

Alicia

Beautiful view of our room, clean atmosphere and great beach side services

Family

10/10

Exceptional

21 Jun 2026

nicole

Only issue is that there aren’t enough lounge chairs around the pool.

Family_with_children

4/10

Poor

19 Jun 2026

PETTY

Bad service, the only thing I like is the infinity pool.

Family

10/10

Exceptional

19 Jun 2026

Tatiana

The location is great! Our room had a view to Diamond Head that was amazing! The pool service was very good, and overall we had a very good experience!

Partner

8/10

Excellent

19 Jun 2026

Sandra

Very nice stay.
As for beach or pool.....not enough chairs to really enjoy, and the chairs when you did get one were too close together you had to slid from the end to the top. Very Very uncomfortable & very hard to get into. It should be a chair with a small table next to it so you can step close onto the chair. Kind of ruined the atmosphere of enjoying the scenery & time at the pool.
As for beach, couldn't spend time on it like I wanted to because there was no where for me to sit. I cannot get up & down to the sand and they had no regular chairs for us to sit on. Had to sit on a rock for 1/2 hour to try to enjoy the view. That was sad!

The other thing that bothered me that the breakfast line for buffet was always and hour 1/2 long and that there was no other option to sit down to enjoy a breakfast in the hotel.

Friends