Name: Courtyard by Marriott Waikiki Beach
Address: 400 Royal Hawaiian Avenue, Honolulu, 96815, US

2/10

Poor

20 Jul 2026

Toni

We had a terrible experience-it was very chaotic and we were ignored and never told when our room was ready. We finally had to ask again at 5:30 when check in was 4:00 and you could see they had forgotten about us. They had no one to help us with our luggage and I am disabled and they sent us to a far building through a very busy parking lot. The manager had to show us to our room and when we finally got off the elevator after being slammed by the door, the whole area in front of our room was filled with laundry carts and construction equipment and we could barely get by this stuff and they still expected us to settle in this room!!! When we finally walked in my daughter slipped on a very wet floor and was injured...then they decided that we needed another room!! Not because of all the equipment out front!! In our new room the fridge did not work and we were far from the main building. We were miserable. On Saturday afternoon we were informed (we are traveling with children) that they were going to have a DJ at the pool and a pool party from 4:00 - 7:00! It was so raucous and loud and people throughout Waikiki were coming to the party...again making the property unsafe for children. There was alcohol and drunk people and the music was so loud!! We even caught our teenager at the bar being served alcohol, never asked for an ID or anything. No security anywhere. The Valet company staff were all very kind but they do not work for the hotel but it is a disaster hotel!

Friends_and_family Family

4/10

Poor

18 Jul 2026

kevin

The staff members were nice, but the room had a fire detector that buzzed constantly.

6/10

Pleasant

13 Jul 2026

Suzanne L.

Asked for a room for 5 people, arrived in the middle of the night to check in and found out we had been \"upgraded\" to a penthouse. It sounded great at first, but upon getting to the room, realized it was only a king size bed and a pull out couch, so we didn't have enough beds. Im pretty sure they gave my original room away because I was told at least 3 times upon checkin that they were fully booked.

Pros
Close walk to Waikiki. IHOP across the street. Fairly clean rooms.

Cons
Shower didn't drain. Didn't have enough towels--upon asking for more, it took several hours to receive, which delayed our sleep and messed up our scheduled plans the following day because everyone wasnt rested. Lock on bathroom door was not user friendly. Bathroom had areas not cleaned properly. I asked for late check out well in advance (2 weeks) and never got a response.

Lesson Learned Advice
Make sure you're clear about the type of room you want, and for them to get your approval before any changes, including upgrades. If you arrive in the middle of the night and need extra towels, get them upon check in.

Family_with_children

2/10

Poor

12 Jul 2026

Sheilah

The shower was very small (no room to move around) in a corner spot surrounded by V-shape walls and without a light. The light only comes from the corner of the bathroom. The shower had molds. Told staff ( housekeepers and the hotel desk) to clean and scrub the shower everyday but they didn’t. Called Expedia staff but unsuccessful in getting another room.

Partner

10/10

Exceptional

11 Jul 2026

Charles

It was the perfect stay for me. The staff was very friendly and help. And the location was only a few minutes walk from everything that I needed. Eould definitely recommend and stay again.

Self

10/10

Exceptional

07 Jul 2026

Ruel

The property location was great. All nice spots are within walkable distance. The staff are very supportive, checkin and checkout process were swift.

The room was very comfortable and clean. The Cleaning staff have done great at their work each time they would serviced our room.

Family_with_children

10/10

Exceptional

05 Jul 2026

Aneesh

Good experience overall

2/10

Poor

01 Jul 2026

Sherry

Very disappointed with my stay. The staff was rude and unwelcoming, and the room was not clean upon arrival. This property does not reflect the quality or service I expect from Marriott. I have stayed at many Marriott and Courtyard by Marriott hotels, and this was by far the most disappointing. I would not stay here again.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Zakiya

The property is located in a great area. It’s close to many good restaurants and the strip. The actual hotel experience when we were inside was not great. The 1st time they were supposed to clean our room they did not and we had to ask. We found ourselves constantly having to ask for basic things. I’ve never been at a hotel where I’ve run out of toilet paper before. Parking was also $64 a night which is actually insanity. The hotel itself always had trash laying around and the cleanliness was not up to par. The balcony was dusty and the blinds broke when I tried to open them. It is also very outdated. Definitely do not recommend.

Partner

10/10

Exceptional

30 Jun 2026

Deanna

Staff was extremely helpful!

Family

2/10

Poor

29 Jun 2026

Pamela

I wrote before that I cancelled this reservation and demanded a full refund. The hotel did not mention they had a height restriction on vehicles being valet parked so I would not be able to stay there .

Family

4/10

Poor

27 Jun 2026

Jorge

The rooms where wayyyy smaller than shown. Mini golf did not seem maintained. The advertisement was very off and kinda catfished us and brought our hopes down. The lerson on the front desk was definitely an amazing helper in finding a “ better “ room.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Mario

The staff was very nice and helpful. The pool area was really nice big plus having a bar/restaurant by the pool. The only negative thing was that most of the washers and dryers did not work in the laundry room. Other than that I would definitely stay here again!

Family_with_children

8/10

Excellent

22 Jun 2026

Asipeli

Close to the beach

8/10

Excellent

21 Jun 2026

Brad

Some staff nice others not so much. Have stayed here probably like 100 nights. It’s been a while the beach wagon rental was misleading you needed to pick up from another location far away.

Family_with_children

8/10

Excellent

14 Jun 2026

daisy

I got this hotel for the washer and dryer.. kind of pointless because everyone is using it spent 3/4 hrs just doing one load. Overally everything else was good

Family_with_children

8/10

Excellent

12 Jun 2026

Ionut

Very nice staff,
Nice amenities,
Several areas in the bldg may need some extra attention.
All together, a very nice place to stay.

Family

10/10

Exceptional

10 Jun 2026

Sarah Elizabeth

My stay is always exceptional.

Self

10/10

Exceptional

06 Jun 2026

Anthony

Hotel was super clean and welcoming. Lobby was great, poolside was great, grounds were clean. Staff at front counter, cleaning staff, Aloha amigo staff at Restaraunt and Bar were extremely friendly, coffee place and hotel store were all great. Hotel also has an activities desk in lobby to help you make plan your next activity. Room (suite) was very spacious with 2 big balcony window/doors. Cleaned upon request plus you can always find cleaning staff in hallways ready to help.
Hotel is 1block away from main strip. 3minute walk to beach. Sorrounded by food choices. I personally would return to a suite size room.

Family

8/10

Excellent

31 May 2026

Nickolay

Room cleaning was very weak, didn’t refill shampoo and body wash. You just need to ask every time.
The rest is great! Thank you for good vacation

Friends

10/10

Exceptional

31 May 2026

Kenneth

Thank you, Courtyard Marriot, for being so accommodating. We appreciated being able to leave our luggage before and after we needed to leave for our cruise and again when heading home.
You have a beautiful lounging area that we took full advantage of near the pool. Your recommendations for restaurants close by the hotel were very helpful. Thanks!

Friends_and_family Family

10/10

Exceptional

21 May 2026

Anthony fidel

Nice hotel. Well centered in Waikiki.

Partner

8/10

Excellent

18 May 2026

Rebeca B

Pool was nice as well as the jacuzzi

Friends

4/10

Poor

13 May 2026

Po-Yin

The hotel is a bit aged with some broken pieces including sagging mattresses. Although the staff was friendly, some were not aware the city such as the availability of w line bus to the airport. There was not enough staff to handle the long queue in checking in. House keeping is another issue. It's a long list.

Partner

6/10

Pleasant

13 May 2026

Adrian

Had a great time here from the help stuff and the location was great for us. We enjoyed the bar in the hotel and it’s in walking distance of shops, beach and bars. We caught the bus to the Peirs and Pearl Harbor.

Partner

4/10

Poor

05 May 2026

Danielle

They were out of a ton of stuff, the drinks on their own menu they didn’t have stuff to make and the bartenders didn’t know how to make what was on their menu.

Family_with_children

10/10

Exceptional

21 Apr 2026

Kelly

Walking distance to beach and many restaurants. Overall a great choice

Partner

6/10

Pleasant

16 Apr 2026

Ada

Property was reasonable. Staff was very nice. But cleaning service was inconsistent. King size bed rooms are very small. Double Bed rooms was more decent.

8/10

Excellent

15 Apr 2026

Domingo

First room we had was large. However, the air conditioning crapped out on us hours after check in. They couldn’t resolve room’s AC so they gave us another room. AC worked, but it was a much smaller room. Didn’t want to make an issue of it because they allowed us to check in a couple hours earlier than their regular check-in time.

Partner

2/10

Poor

12 Apr 2026

Anthony Joseph

Room across the street from main hotel, not notified until checked in. Elevator broken. Spa jets not working.

Family_with_children

6/10

Pleasant

09 Apr 2026

Kyle

Pool area was great with a nice atmosphere. The room was very low quality. This is a very old building and the hotel tower we stayed at was across the street from the main hotel. It was a very old bldg, room was a 2/10 with very run down furniture, and a tiny “lanai.” that barely sat 2 people. The bathroom was run down and old. We usually pick Marriott hotels as they are usually very clean and nice. This was obviously a purchase of an old hotel and they really need a full blown renovation of the hotel rooms. We loved the pool and lobby/bar/restaurant, but the room was spendy and a total let down…we won’t be staying there again…

6/10

Pleasant

08 Apr 2026

Craig

My room was not ready for check-in when I arrived (after 4:30pm) and was moved to a different room on the 4th floor above the pool and bar area which was noisier much later into the evening/early morning hours than I would have preferred. Room was much smaller than expected, and as a result of everything, I ended up checking-out one day early and heading back to the mainland. I have always been happy with Marriott or Marriott offshoots, but will avoid this particular hotel in the future.

Self

10/10

Exceptional

04 Apr 2026

Colton

Room was tidy. Staff were friendly and helpful a great spot to spend several days in Waikiki, parking was expensive but appreciated the convenience of the Valet

Partner

10/10

Exceptional

03 Apr 2026

helan

Great

10/10

Exceptional

03 Apr 2026

Ernesto

Great service. Tip you valets and they will remember your name and take of you. Your car will be the closest to the valet stand and u won’t have to stand around and wait. Vincent went above and beyond taking care of us. His customer service is enough for me to return.

Family_with_children

2/10

Poor

28 Mar 2026

Freddie

The rooms are nasty might of well call this motel 6. Staff do no clean and no airport shuttle. Bar stays open but it’s small.

Family_with_children

10/10

Exceptional

27 Mar 2026

Richard

The property itself was perfect for the cost! The staff and the pool and hot tub were amazing! And I loved the putt putt golf connected to the pool keep up the awesome work

10/10

Exceptional

26 Mar 2026

Ana

Excellent location, friendly staff, clean and in good condition

Family

8/10

Excellent

23 Mar 2026

Sue

Clean room, comfortable beds, shampoo, conditioner and body wash available in shower. Very nice pool and jacuzzi with towels available. Very walkable amenities all around. Overall my stay was pleasant.

Family

10/10

Exceptional

19 Mar 2026

Jaeda

clean!

6/10

Pleasant

17 Mar 2026

Adam

Decent hotel, but location is lacking. Staff is wonderful (gave us $20 to spend on the restaurant/bar since we got a different room than the one we reserved), and the rooms AC works great! Only real complaint is that it’s on a pretty busy street that our room was on and it had a lot of noise that kept me up in the early hours of the morning. We were stranded there for the night due to the storms hitting the islands in March 2026, and it was a good accommodation for the price and nearness to Waikīkī Beach.

Partner

4/10

Poor

16 Mar 2026

Stephen

Pool was ok...high speed internet was like dial up..yet still charged with destination fee

Partner

6/10

Pleasant

15 Mar 2026

Francine

Housekeeping didn’t come when they were suppose to. We had to ask for toilet paper 3 times before actually receiving it.

Family

8/10

Excellent

14 Mar 2026

Denise

Nice staff

Family

6/10

Pleasant

12 Mar 2026

Kim

Older building

8/10

Excellent

11 Mar 2026

Marcel

Very much

Partner

10/10

Exceptional

11 Mar 2026

Ismenia

Location was great, close to restaurants and stores. Staff was super nice. Parking was expensive.

Family

10/10

Exceptional

10 Mar 2026

Karen

This place is great
We really loved the pool area and the staff were all very polite and friendly!
Definitely would stay again! Mahalo

Partner

10/10

Exceptional

06 Mar 2026

Durae

I really enjoyed the upkeep and cleanliness of this basic but spacious room for 2 adults and a 17yo teen. It’s VERY comfortable bed was huge plus.

4/10

Poor

02 Mar 2026

Jessica

Rude staff, had issue with unauthorized charges by hotel

Family_with_children

8/10

Excellent

01 Mar 2026

Gerald

Great location to restaurants an shops and beach

Family

10/10

Exceptional

28 Feb 2026

Karen

Clean room, friendly staff

10/10

Exceptional

27 Feb 2026

Jill

Clean room and convenient location

Self

4/10

Poor

27 Feb 2026

Jenifer

We recently stayed at this hotel in a suite for five people. The suite itself was fine, though definitely on the smaller side for a group of five. The pool area was nice, however it gets virtually no sun, which was a bit disappointing. I’ve been to Hawaii more than 10 times and have always experienced incredible hospitality and warm, welcoming service from front desk staff at other hotels. Unfortunately, that was not the case here. The woman who checked us in was rude and abrupt from the start. She had a nasty attitude during the whole check in process, and essentially seemed like she didn’t want to be at work that day. She rolled her eyes at every question we asked (which she as front desk staff should’ve explained anyway). She didn’t inform us that our room was located in a different block, and she watched us struggle to maneuver 12 bags into the elevator without offering a luggage trolley or any assistance. Her attitude felt unnecessarily cold and unwelcoming, despite us being polite and friendly. What made it more disappointing was seeing the guests next to us being warmly welcomed — amenities explained clearly, the destination fee outlined, and even complimentary drinks offered. We received none of that information or hospitality. Front desk staff set the tone for a stay, and having someone with that kind of attitude unfortunately detracts from the entire experience. I won’t be returning. Hawaii is known for its aloha spirit — I just wish we had felt it here.

Family_with_children

6/10

Pleasant

24 Feb 2026

Anthony

Staff was okay, room was cleaned 1 time during a 5 night stay

8/10

Excellent

23 Feb 2026

Hue

Hotel was okay

Partner

8/10

Excellent

16 Feb 2026

Fraleah

Staff great and location great if you dont mind being a few blocks from beach. Older hotel so keep that in mind and in noisier area.

Leisure Family

6/10

Pleasant

15 Feb 2026

MALIN

Overcharged

10/10

Exceptional

11 Feb 2026

Antonio

Well at first I was super disappointed. I feel like Expedia is misleading as far as the room you receive at check in. We stayed in the room provided at check in for a few days. I went and chatted with the front desk and they were so kind and accommodating. The gave us a suite in the main tower with a very nice partial ocean view and a double balcony.

Leisure Family_with_children

4/10

Poor

09 Feb 2026

David

Room wasn’t clean everyday. Bar over priced.

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2026

Theresa

Our hotel room was nice and the balcony was beautiful.They had a beautiful swimming pool and jacuzzi.

Family

8/10

Excellent

03 Feb 2026

Jessica

Staff was fabulous. Once we got to the room type that we were supposed to be in, we felt it was a great room for the price we paid. We even could see the sunset when we were in our room. Everyone was friendly, helpful and overall, great customer service. The pool does not get a lot of sun, so if you're looking for a sunny pool, it may not be a great fit. But it worked for us - we were barely there and wanted to spend time on beaches instead of the pool.

6/10

Pleasant

01 Feb 2026

David

Na

8/10

Excellent

29 Jan 2026

Hailey Jewel

Only a few small things that made it 4/5. Housekeeping only came about twice during our 8 day stay, we had to keep calling down for towels and toilet paper. Other than that, really amazing nice well kept hotel. The common areas are gorgeous. I definitely should have made more use of the pool and the perks that come with the resort fees. But would 100% stay again. Room was great, location is perfect. Toilet paper was a bit rough to use, but a great stay overall.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Karen

Excellent location. Well run. Pool and hot tub with small bar, coffee and Mexican restaurant on site. Good value. I recommend it for a modest but excellent choice.

2/10

Poor

23 Jan 2026

Niralee

In my 6 day long stay, they only cleaned the room once. I reported to the reception everyday about this but there was no support. The staff at the reception was super mean and didn't really care. Overall the worst experience I've had at a courtyard by Marriott.

Business

6/10

Pleasant

21 Jan 2026

Dale

Front desk was often rude, very short and pointed with their responses, and I called twice (prior to arriving on the island) and visited the front desk to request a pre-authorization form.

The two phone calls, I was promised an email, never received. The first time I went in, gave the front desk person the email for it to be sent. She was EXTREMELY rude and insisted it would be sent, never received.

Second time I went in I tried to ask again and she (same person) rudely explained that “we have the card on file when you booked so that’s all you need”…weird, because every other hotel requires it since it was for 5 rooms. I couldn’t even change the names on the rooms because “she was busy”…

The overall experience sucked and I’ll probably not use that property again for anything!

Business

6/10

Pleasant

20 Jan 2026

Treasa

I went into this reservation with low expectations cause previous reviews have been so bad. Overall, it was fine, but the staff at the front desk did seem not overly excited to help anybody. We had to wait two hours to check in when we got there because something was wrong with the “system“. We were put in the second tower, which only had one elevator and so there was always a long wait for the elevator, which was sometimes inconvenient. Our room was fine. We had to ask for bedding for the sofa bed and that took a while to come at night. The bathroom was a really strange design. There’s no barrier between the shower and the rest of the bathroom, so the floor is always really wet. Also, there’s basically only the basin and a small counter around that with three people sharing a bathroom. It was difficult to find room to put everything. The laundry machines weren’t working and no one could ever pick up the phone at the front desk and there was always a long line, but it did eventually get fixed since we were counting on washing clothes while we were there because my son was in a sports tournament all weekend. Overall, it was, I would say very average and nothing like a typical Marriott courtyard stay and certainly didn’t seem worthy of the Bonvoy brand.

Family

2/10

Poor

20 Jan 2026

melissa

Room didn’t match photos—old, dirty, and poorly maintained. Dirty towels, no fresh toiletries, and multiple hidden fees (valet charged $70), which cut into our activity budget. Key failed late at night and staff told us to wait 45 min despite having kids; maintenance said it was a low battery. I’ve lived in Waikiki and was embarrassed by this experience. Not recommended.

Leisure Family

4/10

Poor

20 Jan 2026

CHRISTOPHER

Room didn’t match photos—old, dirty, and poorly maintained. Dirty towels, no fresh toiletries, and multiple hidden fees (valet charged $70), which cut into our activity budget. Key failed late at night and staff told us to wait 45 min despite having kids; maintenance said it was a low battery. I’ve lived in Waikiki and was embarrassed by this experience. Not recommended.

Leisure Family

10/10

Exceptional

18 Jan 2026

Dean

Overall very good hotel and stay, great location perfect for families or those on vacation.

Lotta costs but comes with the territory since it’s Hawaii resort costs parking etc can’t really blame the hotel comes with travel to Hawaii similar to Vegas. They make all their money off travel tourism etc but loved our room, the pool, service etc there was a piece of gum on our carpet when we got in that’s the only thing I can point at that wasn’t great

Friends_and_family Family

6/10

Pleasant

16 Jan 2026

Ahyanna

The hotel was nice but the room was small . Just watch which room you book.

Partner

4/10

Poor

14 Jan 2026

Roberto

Our balcony sliding door was broken-unable to lock. The sink was falling apart-handle to turn on water. We addressed the situation, staff offered to fix it. They only addressed the door and it was still broken-temporary fix. By the time this was all done we were almost finished with our trip before they offered us to move rooms. Overall stay was ok, mostly liked it for its location.

Friends_and_family Family

4/10

Poor

13 Jan 2026

Kristan

Overall the hotel
Was good for the value, valet parking nice, though very expensive. The problem we had with the property was we were told housekeeping every 2 days but a refresh available daily, our room was cleaned once in the 7 days we were there, we had to ask for towels twice and toilet paper. When they did come to clean they didn’t take dirty towels and didn’t wipe anything down or replace any amenities. Don’t have a garbage bag either.

Leisure Partner

6/10

Pleasant

13 Jan 2026

Mary

Safety issue reported for lights not working in stairwell and Extension cords used on lobby & exit flooring during checkout time. Staff was friendly. Noisy location.

Leisure Self

2/10

Poor

13 Jan 2026

James

Had to ask for cleaning of the room several times. Toilet paper missing. Poor service overall.

Leisure Family

4/10

Poor

09 Jan 2026

THUYNHI

Our stay was extremely disappointing. At check in, our room did not have towels or bedding for the sofa bed. It took three requests before they were delivered around 11:00pm. The bathroom sink was clogged and, despite two service requests, was not repaired for almost two days, leaving us without a usable sink.

Housekeeping was especially frustrating. After requesting cleaning three times and calling the front desk to express my disappointment, the room was finally cleaned only after I personally stopped a housekeeper as she was leaving the floor. During our entire week long stay, the room was cleaned only once. On two other occasions, housekeeping came in only to change two towels. Although the staff was polite, service consisted mostly of empty promises. The room was not very clean to begin with, and by around 4:00pm it began to smell strongly of sewage. I had to close the bathtub drain and sink stopper to prevent the odor from overtaking the room.

We stayed in room 653 in the second building. The air conditioning did not work well. We left the balcony door open for airflow, but outside noise became unbearable starting around 4:30am due to roosters and garbage trucks.

I am giving this property two stars only because the staff was friendly and the location is good. I am surprised it has a 7.4 guest rating. At nearly $400 per night, this hotel is not worth the price and clearly needs better maintenance. We would not stay here again.

Leisure Family_with_children

2/10

Poor

07 Jan 2026

James

The property canceled my reservation after just 2 days and increased my rate for the remaining stay. They charged various amounts for different nights and could not clearly explain why the change was made nor why they would not honor the Expedia reservation commitment I spent alot of time while on vacation trying to resolve the issue which remains open as of today

Leisure Family

8/10

Excellent

06 Jan 2026

Gary

Heater broke in the hot tub the 2nd day of our stay. Was not able to enjoy the pool or the hot tub the rest of the time. Housekeeping only came every other day. Ran out of pool towels every day. Was told to buy some at the store and would be reimbursed by the front desk. Conveniently located close to beach, restaurants and stores. Got coffee and bagels in the shop in the lobby every morning. Big plus. It’s a busy area. Partying until 3am. Very noisy. Rooms are clean but very small. Needed refill for body wash and shampoo.

Leisure Family

2/10

Poor

06 Jan 2026

Monice

Horrible experience!! Our room was not freshened up till the fifth day of our 7 day stay. The Jacuzzi heater broke after our first night there. At one point I couldn’t get any fresh shower towels, so I had to go to the pool and obtain pool towels just so we could shower.
I kept requesting from front desk for three days straight for our room to be freshened up with fresh sheets, towels, soap, and toilet paper. No one ever came by to assist us so I had to keep going to the lobby to retrieve whatever items I needed. Our room was smelling from the buildup of wet towels, so I started putting the towels outside the front door. Also trash in our room was built up for five days. Not Marriott quality !! It was terrible!!

Leisure Family_with_children

4/10

Poor

04 Jan 2026

Michael

Poor housekeeping service and poor response from front desk to lack of promised housekeeping.

6/10

Pleasant

04 Jan 2026

Annelise

Older building, staff seemed burnt out and tired. They were polite enough but short with me when asking questions and seemed exhausted. I don't feel the cost was worth the stay nor did we feel appreciated for choosing this hotel. The only \"happy\" staff we met were the valet staff they were very kind and helpful.

Leisure Partner

2/10

Poor

04 Jan 2026

Christina

The room was filthy the bathroom was awfully small and smelled and had not been cleaned in forever you could definitely tell the sheets and towels were stained with God knows what and the bed was definitely not even a queen. Don’t waste your money!

2/10

Poor

04 Jan 2026

Sangeetha

Front Desk lady unaware of property faccilities

Leisure Family

10/10

Exceptional

02 Jan 2026

John

it was a pleasant stay, the staff were very helpful.

Business Family

6/10

Pleasant

01 Jan 2026

Jose

Excellent location; clean room but ours got cleaned only once during a week stay; inconsistent service from staff; hardly have facilities in house for them to charge the resort fee.

Partner

6/10

Pleasant

31 Dec 2025

Kyoko

The building is older, and while some renovation efforts are evident, the rooms, hallways, and entrance areas are not maintained to a satisfactory standard. Housekeeping services are minimal; while garbage is removed, little additional cleaning appears to be done. The hotel’s location is convenient (you must walk 5-10 minutes to the beach), but it is quite noisy. You get what you paid.

Leisure Family

10/10

Exceptional

30 Dec 2025

Ace

We loved the staff and the ambiance. It was a great stay.

10/10

Exceptional

28 Dec 2025

Megan

Staff was was super helpful and polite will stay again when I come back to the island

Leisure Partner

6/10

Pleasant

27 Dec 2025

Maria Adriana

Está ubicado en Waikiki, pero no frente al mar, cobran 61 dólares diarios de estacionamiento, es mucho muy ruidoso

6/10

Pleasant

26 Dec 2025

Jennifer

The lobby and common areas were amazing. Our room was super run down, not the cleanest, and the 5AM workers are LOUD!! The pool is so nice and has a good vibe, but really shaded. The bar and people working it are wonderful. It's a very walkable place and the beach is really close. Servicable place, but didn't reach my expectations. Our suite wasn't what is advertised.

Leisure Family

10/10

Exceptional

26 Dec 2025

Carolyn

It was good.

Leisure Family_with_children

4/10

Poor

25 Dec 2025

Wanqing

waited 4.5 hours to check in with no explanation, then was told my reserved room was gone. front desk staff was rude and confrontational. room had zero soundproofing, an ancient leaking AC blowing directly onto the bed, and a fridge that only cools for two hours. Completely overpriced compared to nearby hotels.

8/10

Excellent

23 Dec 2025

Ronald

There were some issues. Hair in the shower drain. Parking was way too expensive. But overall it was a nice place.

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

John

NOISY! Room was OK. I paid for a King room. I was exhausted when I got there and they wanted to make me wait four hours to check in. So, I paid extra for an early check in and when I got to the room it was a double bed! Also a very small room next to the elevator making is extremely noisy. I was pretty busy the entire time so I did not go to the desk and complain. The hot tub is HOT and that is very good!

Leisure Self

10/10

Exceptional

21 Dec 2025

Jesse

Comfortable

4/10

Poor

20 Dec 2025

Martin

We had to change rooms three times. The first time because we did not get the king size bed we paid for, it was a double (11th Floor). They move us to a room with a king size bed (2nd Floor). When we returned from exploring Honolulu later that evening, we found that our shower did not work. They moved us to a third room (6th Floor) and there were no power outlets near the bed so I could not use my CPAP machine until the next day, when maintenance came and brought an extension cord. The staff was very helpful each time we had a problem with room. The hotel is in a good location if you don’t have a vehicle.

Business_and_leisure Family

10/10

Exceptional

18 Dec 2025

Charles

Nice hotel. Coffee shop, store, restaurant all on the main floor. Located in a walkable area, close to the beach and many shops and restaurants. Only have valet parking and it's $61 per night. The miniature golf they offer is not accessible as the valet park cars on it. :( We came back to our room on our 2nd day to find our door open. Apparently the lock engaged on its own causing the door to open. They were very accommodating in getting us into another room (when I thought someone broke in and didn't want the lock to do this again). They told my husband that this happens. I hope they fix this issue, as it is a large deterrent of me staying here again. Otherwise, it a very nice hotel.

Leisure Family

10/10

Exceptional

16 Dec 2025

Breanne

Had a great stay here during our week in Hawaii! The room was very clean and perfect for what we needed. A comfy bed, free coffee in the room, very nice shower and good hotel amenities. Matt at the front desk works very hard and was amazing to us all week. We really appreciated his hospitality and friendliness.

The room was great, the only complaint I have is the amount of noise that comes from the single pane glass doors for the balcony and the hallway. The doors are quite thin. Unfortunately the music and talking by the pool/hotel bar was quite loud most nights but can be overlooked as it ended promptly around 10pm when the pool closed. We will definitely be staying here again next time we come visit.

The hotel is at a great location and offers an affordable stay without compromising on any amenities. We especially loved the complimentary towels and sunscreen offered on site. Didn't get to take advantage of the free rentals at Twin Fin or the GoPros they offer but will make sure to use them next time!

Thanks again :)

Leisure Partner

10/10

Exceptional

16 Dec 2025

John Jacob

Clean, convenient, comfortable, everything you need!

Leisure Partner