Name: Ala Moana Honolulu by Mantra
Address: 410 Atkinson Drive, Honolulu, 96814, US

Ala Moana Honolulu by Mantra

Hawaii - Oahu - HI · United States

100 reviews shown

10/10

Exceptional

29 Jul 2026

Ray Caesar

room had body wash , conditioner and shampoo.

8/10

Excellent

29 Jul 2026

Brian

room was clean but we always have to ask for extra towels. hard for 4 people to shower with two sets of towels.

10/10

Exceptional

29 Jul 2026

Cynthia

Great location away from Waikiki traffic, but just a short Uber ride to enjoy Waikiki. Access to Ala Moana Mall was great. Room was clean and comfortable and staff was very nice.

10/10

Exceptional

29 Jul 2026

Rico

I was able to check in early. Received 2 comp water bottles from 7GEN shop for my 4 night stay. 50% off Breakfast Buffet. Staff were extra helpful and friendly and met all my accommodations for my room. Definitely will rebook at this property again for future volleyball tournament.

2/10

Poor

28 Jul 2026

Elanor

I really wanted to leave a positive review but unfortunately the cleanliness of this hotel was unacceptable. The biggest issue was finding a cockroach in our room, which was disgusting. The bathroom was also in poor condition, with pink stains between the tiles, discoloration inside the toilet that remained even after housekeeping attempted to clean it, and mildew on the shower curtain. The room also had a persistent old, musty odor that made me worry about possible mold.
During our stay, my daughter also became sick, which only added to our concerns about the overall cleanliness of the hotel. While I can't say for certain that it was related, the condition of the property made the experience even more unsettling.

I spoke with three different managers and while they genuinely tried to address the problems by cleaning the room and eventually moving us to another one, the replacement room still had stains and the same unpleasant smell. Despite their efforts, the overall condition of the hotel was disappointing.

The lack of cleanliness throughout the property also made me question the hygiene of the daily breakfast buffet. If the guest rooms are this poorly maintained, it's difficult to feel confident about the food preparation and overall sanitation. Even the pool area looked neglected, with visible rust stains and signs of poor upkeep.

I appreciate the staff's attempts to assist but the hotel's cleanlin maintenance fell far below expectations. Do not recommend staying here!

10/10

Exceptional

28 Jul 2026

Roger

Nice clean room and very happy helpful staff

4/10

Poor

28 Jul 2026

Kevin

Door to safe was non-existent. Sliding door was handle was cracked and missing. Ice bucket was not provided although a scoop and the cover to it was there. Bed cover consisted of a white bed sheet. No coffee amenities like other rooms we have stayed in at this hotel. Parking was a nightmare and we had to park elsewhere although we had already prepaid for the entire stay. Your website is misleading and needs to be clearer that this room is privately owned, has no daily housekeeping or towel replacement.

8/10

Excellent

28 Jul 2026

Remona

It was close to everything there was literally a walkway from the hotel to the mall on 2nd floor The staff was excellent. The amenities was excellent. It was close to lots of food affordable food the food court in the mall that’s connecting the hotel had some good food also overall the cleanliness was good housekeeping came regular. The front desk was available whenever you needed them for anything even at night, beds were clean. Rooms were clean and smell good.

10/10

Exceptional

28 Jul 2026

Adrian

We absolutely enjoyed our stay as a family. Great breakfast, wonderful hospitality, kind and friendly staff.

Family_with_children

8/10

Excellent

28 Jul 2026

Luzviminda

No complimentary

10/10

Exceptional

27 Jul 2026

Rebecca Shino

Staff were friendly and always smiling. Hotel is conveniently located to shopping, beaches, and other touristy things to do. I really appreciated the recycled water bottles.

8/10

Excellent

27 Jul 2026

Lee

Due to a large volleyball tournament in town the amenities throughout the hotel were taxed.

8/10

Excellent

27 Jul 2026

Michael

Excellent property. Only complaint will be the elevators. Often over crowded and a long wait to go up and down at most times of the day.

8/10

Excellent

27 Jul 2026

Sarah

8/10

Excellent

27 Jul 2026

Julna

Starbucks close at 5pm is too soon. Maybe another venue so we don't have to step out of the hotel to get our hot drinks or food.

10/10

Exceptional

26 Jul 2026

Roger

We had a very nice 3 night stay. The staff were very friendly and helpful. Our rooms were cleaned everyday and were replenished with clean towels. Having a coffee maker and a microwave in the room was great too.

10/10

Exceptional

26 Jul 2026

Yuanyuan

Beautiful view of the ocean (extra but worth it). Staff very friendly.

8/10

Excellent

25 Jul 2026

Andrew

Beautiful villas and outstanding staff. Lots

10/10

Exceptional

24 Jul 2026

Mitzi

I love the careful detail the staff puts into making your stay comfortable and safe.

6/10

Pleasant

24 Jul 2026

Celeste

One night stay. Our room had a dirty bathroom sink & counter. Housekeeping came in to clean it up. Fitted bed sheet was too small for bed & kept popping off corner hitting my husband in the face & interrupting his sleep.

10/10

Exceptional

24 Jul 2026

Therese Moira

Great for the price! It even has food and shops in the lobby.

2/10

Poor

24 Jul 2026

Tymofii

Hi. I'd like to share my experience renting a place at this hotel. I didn't like it at all. It's not worth the money.
Initially, I ordered a package (tickets and the stay, including breakfast)

When I arrived, my wife and I were put in a terrible part of the hotel—nothing like what was in the photos—and they charged me for it, too.

After seeing all that, I went to change my room because it was simply awful. But they charged me for that, too.

The breakfast is edible, but it’s not worth the price either. Yes, I realize it’s a resort, but still.

All in all, I wouldn't recommend this hotel to anyone. Although the staff (the cleaning ladies) were very nice.

6/10

Pleasant

23 Jul 2026

William

Hotel was Perfect
Expedia experience was not up to par

10/10

Exceptional

23 Jul 2026

Dominic L

Close to the mall and walking distance to the beach.

6/10

Pleasant

23 Jul 2026

Lizeth

Resort fee $177! No shuttle as website states, room AC didnt work as good and had to have the hotel room door open and sliding door open to feel a breeze.

8/10

Excellent

22 Jul 2026

Lydia

Helpful staff. Very clean. Small-ish rooms

2/10

Poor

21 Jul 2026

Wayne

The hotel was very noisy and smoky and we were given multiple cases of misinformation in terms of directions and what the amenities were. We had left after one night and are waiting for our refund as of the state we’ve heard nothing which is very concerning. I hope that someone can contact us ASAP.

10/10

Exceptional

21 Jul 2026

Dennis

N/A

Family_with_children

6/10

Pleasant

21 Jul 2026

Naomi

The room was very nice and clean but the bath tub is too high to step in and out. Looks like a whole bath stall shell they just covered over the old tub. They should have just upgraded to walk in shower stall to match the room.

Partner

6/10

Pleasant

21 Jul 2026

Konstantin

The beds make it seem on Expedia like queen size beds. They are not. They are full size. The hotel staff told me they do not have queen size beds. I pre paid for breakfast. You should not. Same exact thing every day. And when it seemed like I prepaid for 4 they said it was for only 2. The pool is used by locals and not only for guests. It is too deep for kids under 6.

Family_with_children

10/10

Exceptional

20 Jul 2026

Maria

Pool area was great definitely enjoyed that with the Kiddos. Breakfast buffet was good and convenient. Enjoyed being next to the Ala Moana Center got to do some shopping. Lots of great eating locations and coffee. Would definitely recommend.

Family_with_children

10/10

Exceptional

20 Jul 2026

Denice

The room was very clean and well stocked. Breakfast buffet is definitely worth it easy inconvenient. The spa was great ended up getting a haircut and my nails done while I was there felt fully pampered. Definitely recommend.

Self

10/10

Exceptional

20 Jul 2026

Michael

It would be good if one of the restaurants in the building let you do take out to bring to your room. Also I couldn't find where to get the breakfast that was advertised.

Self

10/10

Exceptional

20 Jul 2026

Ken

Clean room and great location.

Partner

10/10

Exceptional

20 Jul 2026

Richard

Wow, such a nice place! Very well maintained. Great sitting area in the lobby plenty of seating near the Starbucks. Two gift shops, a convenience store, a diving shop, a restaurant and a bar that may or may not have a
speak easy, (you didn't hear that from me!!!) Fountains out front were great and the food trucks across the street were great the kai k was an amazing Korean food truck.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Claudia

We had a great experience staying at this hotel. Friendly staff and the breakfast was fantastic.

Partner

10/10

Exceptional

19 Jul 2026

Luis

Great hotel rooms spacious . Close to everything !

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Karen

I have stayed here many times due to the friendly customer service and close proximity to Ala Moana and Waikiki. I suffer from a bad back, and this time I stayed longer than usual, which threw out my back further. Their mattresses are soft.

Self

10/10

Exceptional

19 Jul 2026

Freddy

Great with kids

Family_with_children

8/10

Excellent

18 Jul 2026

David Michael

Connected to the Ala Moana Shopping center. The daily parking rate was a bit pricey at $41 a night.

Partner

10/10

Exceptional

18 Jul 2026

Troy

Great location. Great staff. All 3 restaurants at the hotel are fantastic.

Family

8/10

Excellent

17 Jul 2026

José

Me gusto mucho el hotel. Muy amables muy buena tensión. Con excepción de que la maquina de hielo de mi piso estaba dañada lo demas fue excelente y cerca a todo.

Partner

10/10

Exceptional

16 Jul 2026

May

Location is very convenient specially for single mom like me with younger kids

Family_with_children

6/10

Pleasant

16 Jul 2026

Valeria

The staff in the cafe were rude

10/10

Exceptional

15 Jul 2026

Rozanna

Check in was easy and the front desk was very helpful. I loved the 2 free water bottles!

Family_with_children

10/10

Exceptional

15 Jul 2026

Margaret

nice room with view

Partner

8/10

Excellent

14 Jul 2026

John

The mall was in walking distance and had many restaurants to chose from, and many shopping opportunities.

Partner

6/10

Pleasant

14 Jul 2026

Yolanda

Good location. Helpful staff

Partner

8/10

Excellent

14 Jul 2026

Gordon Kenji

I loved that the facility was connected to the Ala Moana Shopping Center via a ramp. The frozen pops offered by the pool were delicious.

Partner

10/10

Exceptional

13 Jul 2026

Michel

Awesome service!!! Comfortable stay!!! Valet parking beautiful!!!

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Valerie

Average hotel. Well situated, but there's not much else going for it...

Self

10/10

Exceptional

13 Jul 2026

Rachel

Unique partial ocean view room was beautiful and quite.

Friends

10/10

Exceptional

12 Jul 2026

Marcus

I didn’t even need to leave the hotel I had food drinks and the gym along with a comfy room 👍

10/10

Exceptional

12 Jul 2026

Stephanie Richelle

Love that it was attached to the Ala Moana Center

Friends

8/10

Excellent

12 Jul 2026

Trang M

Bathroom was not cleaned.

Family_with_children

10/10

Exceptional

12 Jul 2026

Garbis

Great for the price! Everything is nearby. The pool needs maintenance it does not look like the pictures. The Fusion Cafe’s food was delicious and prices were reasonable. Over all it was good.

10/10

Exceptional

11 Jul 2026

Deborah

Great place to stay while in Hawaii. Will come again

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ivan Kalani Aki

I always stay at Ala Moana hotel. Because l like everything about the hotel. The service, staff, housekeeping. Everything is top tier quality. I would recommend anyone who is planning to go to Hawaii, should stay at Ala Moana hotel not becyi say so but because everything is here. It’s centralized. You’ve got ur hotel, then there’s the beach and u have the Ala Moana Shopping Center. Also there’s restaurants in the vicinity. So to sum it up it’s a perfect location.

Partner

8/10

Excellent

10 Jul 2026

Carrie

The front desk staff were wonderful. The only reason why I didn’t give five stars is because of the valet at the front drive way. My brother pulled up to pick me up and before he stopped the car, the man rudely waved him and yelled at him to pull forward. It was surprising and unnecessary.

Self

10/10

Exceptional

10 Jul 2026

Latoya

Clean and great location

Partner

10/10

Exceptional

10 Jul 2026

Debra Del Carlo

A very enjoyable stay

Family_with_children

10/10

Exceptional

09 Jul 2026

Rohit Kumar

Nice

6/10

Pleasant

09 Jul 2026

Valerie

Bare minimum hotel. Functional but not exceptional.

10/10

Exceptional

09 Jul 2026

Lorrie May

All is fine even though it’s just an overnight stay, me and my husband enjoyed our stay. Maybe just the parking we just luckily got one we came back to park back and pretty much all parking space are filled. Besides that everything is good, and thanks to the front desk that we got an early checked in that day.

Partner

10/10

Exceptional

08 Jul 2026

Ken

Our room was neat and clean. The hotel was conveniently located next to Ala Moana and within walking distance to Waikiki.

It would have been nice to have more agents to check in the arriving guests because there was a bit of a wait.

However, checking out was very easy.

The parking valets were very efficient and it was easy to drop off and pick up our car.

Overall it was a great place to stay and we would definitely stay here again.

Partner

8/10

Excellent

07 Jul 2026

Thomas

The staff is very nice. We sometimes need to call because they didn't leave enough toilet paper or kleenex, but when we do they bring us some.

The housekeeping came every day, which is unusual these days, but it's a big plus!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Carol

Check in was friendly and quick room clean no issues valet very nice

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Eloise

The hotel room was clean only stayed one night

Friends

10/10

Exceptional

05 Jul 2026

Ronald

Limited room service options.
No bottled water provided in room. A reuseable water
bottle was gifted by the hotel.
Toilet better suited for midgets.
Shampoo, soap and conditioner mounted for someone tall
the complete opposite of the toiilet.

Partner

2/10

Poor

05 Jul 2026

Christine

NEIGHBORS A LITTLE NOISY

Self

6/10

Pleasant

05 Jul 2026

Dean

AWFUL!!!

The line to check into the hotel at 10:30 at night was over 45 minutes. The front desk was understaffed.
There was no support from ancillary staff. It was absolute mayhem.

No breakfast credit or recognition for the poor service

I paid a $35 resort fee to check out at 6:30 in the next morning.

Totally disappointing.

Self

6/10

Pleasant

05 Jul 2026

denise

The elevators suck 5-20 min to get on one to get to your room so annoying

8/10

Excellent

04 Jul 2026

Melinda

Have the front desk staff be more polite and patient

Family_with_children

6/10

Pleasant

03 Jul 2026

Patti Sue

Nice hotel, but I did not get the room I reserved. It was supposed to be an ocean view. I was put in a room with a partial view of the ocean. We would ask housekeeping to come back later but they would never come back. The breakfast was awesome service from wait staff the first couple of days was awesome then they wouldn't come back to fill coffee.

Partner

10/10

Exceptional

03 Jul 2026

Mark

Great hotel - adequate space in room. Double beds comfortable. Clean room.

Partner

6/10

Pleasant

02 Jul 2026

Joseph

Everything about the Ala Moana Hotel by Mantra was acceptable except for the very long elevator wait times, the exorbiant ammenity fees of almost $40 dollars a day, and the parking fees of around $41 dollars a day. Also, the hotel staff were very \"transactional\" in their communications with us. Although they were superficially friendly and helpful, beyond a certain point in our conversations, it seemed to us like they didn't want to be bothered by us or our questions. The hotel staff seemed hurried, rushed, stressed and anxious, and that definitely came across in their communication style with us.

Family

8/10

Excellent

01 Jul 2026

Fay

Flat pillows

Self

8/10

Excellent

30 Jun 2026

Gary

Clean room and staff

Self

6/10

Pleasant

28 Jun 2026

Sandra

Hotel was super convenient because it was attached to Ala Moana center, so that was nice. The parking there was terrible! And overpriced for being that bad. Otherwise our stay was nice.

Family_with_children

10/10

Exceptional

28 Jun 2026

Odracir Mari

The hotel was clean, staff was very friendly, checking in was easy, and everything was great! The location is close to a lot of places. We really loved and enjoyed staying here!

Family

10/10

Exceptional

28 Jun 2026

Daphne Jean

Had a great stay! The pool was nice and i love that you can get towels to use at the beach but you just have to return it to prevent any fees lol. The room was nice and clean. They also gave me and my partner each a thermal water bottle with a cool design!!

Partner

6/10

Pleasant

28 Jun 2026

Maria Ann

Kind and friendly staff.
Rooms have AC but no heaters. Laundry rooms kinda scary. Very old equipment. Outdated exterior. Breakfast buffet was just ok it wasn’t worth $28. You can get to the mall from the sky bridge on the 2nd floor that was nice. Pretty views. Property has water fill stations and shops.

Family

10/10

Exceptional

27 Jun 2026

Phillip

Clean and convenient 👌

Family

8/10

Excellent

27 Jun 2026

Maureen

Great location

Self

8/10

Excellent

27 Jun 2026

Anni Yun

This was our first time staying at this hotel. Everything was so clean and the front desk staffs were very kind and helpful. The two complaints were the self parking was ridiculous. It was so hard to find parking. My 2nd complaint was that we bought some items that came with a big box. We put the big box on top of the trash can. The cleaning person never empty the trash with the box. Otherwise we love stying at this hotel.

Family

8/10

Excellent

26 Jun 2026

Kehaulani

Great location, lots of shopping and restaurants near by

Partner

10/10

Exceptional

26 Jun 2026

Anne

Staff is very helpful!

Partner

10/10

Exceptional

25 Jun 2026

Robert

Buffet was good- service by the staff was on point.

Self

10/10

Exceptional

24 Jun 2026

Latisha

We stayed on the 30th floor the view was spectacular. It’s in a convenient. Area . If I ever visit again I’ll stay there. Very pricey when it came to. Parking 41 dollars a night . We rented a car for two days , and received free parking . We walked everywhere else or uber ..

Partner

10/10

Exceptional

24 Jun 2026

Jansen

Nice

Friends

10/10

Exceptional

24 Jun 2026

Jami

Ala Moana exceeded our expectations. Family friendly. Friendly staff. Warm greeting. Information was always available. Beautiful partial ocean view. Walking distance to local beaches. Close to the convention center and shopping center. Rentals available for purchase which we took advantage of to drive around the island. One thing was the laundry room. There was not many washers or dryers available. Other than that the hotel was pretty good.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Julie Ann

Excellent stay! Adding breakfast is so convenient.

Family_with_children

8/10

Excellent

23 Jun 2026

Gloria

I love it because the hotel was accessible to the shopping center and to the beach.

10/10

Exceptional

22 Jun 2026

Christianera

The hotel store has great food for those that are too tired to walk across to the malls food court. It's in an ideal location and you can't go wrong by staying here for a quick stop over.

Self

8/10

Excellent

22 Jun 2026

Earl

The housekeeping staff is knowledgeable, helpful, courteous and respond promptly. The lobby staff check you in and get you started courteously and quickly. The parking staff and valets respond to your needs quickly and courteously. My wife and I always stay at the Ala Moana Hotel when we are in Honolulu. It’s a great hotel and an even better value.

Partner

10/10

Exceptional

22 Jun 2026

Denise

Great place to stay! Loved it!

Family_with_children

8/10

Excellent

20 Jun 2026

Laurel

So convenient for shopping, eating. Great for family. Room amenities were limited. I broke a fingernail and asked front desk for an emery board; none. But, there is a convenience store in the lobby and so i was able to buy an expensive emery board. If I wasn’t so lazy i could have walked to the mall 5 minutes away and gone to Target or Long’s for amenities.

Self

10/10

Exceptional

20 Jun 2026

Wendy

I liked the location. If you want less tourists atmosphere this is a perfect location. There’s a beautiful beach close by. The mall is next to the hotel and a bus trolley you can ride the entire day for $6 by the mall if you want to go to Waikīkī. It’s a very nice hotel.

Self

6/10

Pleasant

19 Jun 2026

Venita

There are a few problems:
1 the door is jammed and need to be pushed strongly to open
2 the shower did not work
3 the plug in the washroom does not work
4 the toilet was flooded
5 the charging plugs work sometimes and then stop working
For 2 & 4 someone was sent to fix them but not the others
In addition the garbage pickup truck comes in the morning at 4:00 am and makes huge dumping noises

Self

10/10

Exceptional

19 Jun 2026

Antonio G.

If you plan to stay here it's a great location close to the mall and beach. But if you are booking on travel sites you will be charged $30 a day resort fee at check in. Also if you rent a car you will be charged $50 a day for parking at check in. The parking is minimal and gets full at night. So plan accordingly or when you get back at night no parking.

Family