Name: Hotel Scala Frankfurt City Centre
Address: Schaefergasse, 31, Frankfurt Am Main, 60313, DE

4/10

Poor

02 Aug 2026

Juston

No air conditioning in room

8/10

Excellent

26 Jul 2026

Aftab

The staff were friendly, welcoming, and always happy to help. The hotel is in a good location,

Partner

8/10

Excellent

16 Jul 2026

Aftab

I had a good stay. But not air condition. The room was clean. The staff were friendly and helpful.

Friends

8/10

Excellent

09 Jul 2026

Michael

There is no ac in the rooms. It isn't bad with a fan, but there is a bit street noise.

Staff was super noce and helpful.

Self

2/10

Poor

25 Jun 2026

Flavio

Location only nothing else at all

Partner

8/10

Excellent

20 Jun 2026

Elizabeth

Está bien ubicado y está en buenas condiciones

Self

8/10

Excellent

04 Mar 2026

ALIREZA

Very nice and cozy in downtown of Frankfort

Family_with_children

8/10

Excellent

24 Jan 2026

Suraj

Clean room, co operative staff, good location

8/10

Excellent

09 Dec 2025

Leanne

It was a nice place and close to the shops. Very friendly.

Leisure

10/10

Exceptional

06 Nov 2025

Tere

Great location. Clean . Good for price

Leisure Self

10/10

Exceptional

25 Oct 2025

Dusti

It was a great quality for the price a great location and the staff was lovely

Leisure Self

10/10

Exceptional

30 Sep 2025

Farin

Its great feelings, clean and feel safe.

Leisure Family

8/10

Excellent

29 Sep 2025

Jason

The hotel is a little older, but the room was clean. The staff was very pleasant and helpful. In the evening there was a lot of people partying in the streets around the hotel during our stay (Friday and Saturday).

Leisure Partner

10/10

Exceptional

22 Sep 2025

Samantha

Clean and simple, comfortable bed and a good sized room.

The hotel is very centrally located for shopping, transit, and sightseeing. Very walkable. Easy to get to from the airport with two S-bahn options directly from the airport that take you only a 3 minute walk from the hotel.

Safe and secure with 24 hour desk and lift. Although the street is quite busy the room was very soundproof once the windows were closed.

I was only there for a short stay but would definitely stay again.

Leisure Self

6/10

Pleasant

02 Sep 2025

alland

It's in a great location, plenty of food around the area just looked a little dull

Leisure Self

10/10

Exceptional

25 Jun 2025

Akram

Great

Business_and_leisure Family_with_children

8/10

Excellent

04 Jun 2025

Barbara

Good

10/10

Exceptional

27 Apr 2025

Natalie

Nice and clean place, 24/7 front desk, comfortable rooms, good location

Leisure Partner

10/10

Exceptional

24 Apr 2025

kamil ali

Very good location…

Business_and_leisure Self

4/10

Poor

16 Apr 2025

Aditya Prasad

Staff were not helpful.

Business_and_leisure Friends

2/10

Poor

06 Apr 2025

Peggy

This hotel was one of the worst hotels I've stayed in. And I am a frequent international traveler.

Leisure Self

4/10

Poor

23 Jan 2025

Peggy

I would like to recognize the young lady who was at the front desk when I arrived, on 6 January 2025 around 23:00. She was extremely helpful and pleasant. She even went out of her way to iron out the wrinkles that were encountered, frankly, due to my carelessness. I do not remember her name, but she made my stay at this less-than-desirable property, a pleasant one.

Leisure Self

8/10

Excellent

12 Jan 2025

Trevor

gud

8/10

Excellent

28 Dec 2024

Omar

Excellent hotel if you want to stay in this busy area. LOTS of dining options around the hotel. would def. stay here again

Business Self

6/10

Pleasant

21 Dec 2024

Jared

Small. Great location. Staff not the friendliest

8/10

Excellent

06 Dec 2024

M Sue

Average hotel. Carpet in the room had big stains. The location was good.

Leisure Family

8/10

Excellent

04 Dec 2024

Vera

Nice and central

Leisure Partner

10/10

Exceptional

21 Nov 2024

Verified traveler

Lumpy bed, everything else, wonderful!

Leisure Partner

8/10

Excellent

04 Nov 2024

omar

Very good location, there is construction going on next door but that was not a problem. I would stay again.

Business_and_leisure

8/10

Excellent

12 Oct 2024

Pablo

The staff were friendly and always ready to assist. The location is fantastic, conveniently situated near everything. The building is somewhat dated, the room
very small but it had balcony with a nice view. I had to request the heat to be turned on.

Leisure Self

10/10

Exceptional

01 Oct 2024

Joseph

Walking distance and parking across the street

Leisure Partner

4/10

Poor

19 Sep 2024

sergio

Dirty old room. Very noisy area.

Leisure

10/10

Exceptional

23 Aug 2024

JOHN FREDERICK

Great location near train, shops and restaurants.

6/10

Pleasant

18 Aug 2024

Margaret

Property was a good location but noisy due to builders next door starting at 7.30 in the mornings. Room was a bit small for a couple with 2 suitcases.

Leisure Partner

8/10

Excellent

03 Jul 2024

Gabriela

.

4/10

Poor

02 Jul 2024

DAVE

No air conditioning. Told the manager I would like to check out as my wife has a health condition. They refused to let me check out and refund my deposit. I left and got another hotel. Now working with my credit card company for a credit

Leisure Family

10/10

Exceptional

21 Jun 2024

Frensis

You've got to try the breakfast, The best we ever had in Germany!!!

Leisure Friends

8/10

Excellent

15 Jun 2024

Sarah

I would recommend this hotel to anyone taking a short trip to Frankfurt! It is attached to a movie theater which is both cool and loud at times. There was very loud construction and a school nearby that made for quite a bit of noise during the day. Outside of that, the front desk was very accommodating, the breakfast was wonderful, and the area was very walkable. They have good wifi and can make accommodations for food allergies. No laundry service.

Leisure Family

8/10

Excellent

09 Jun 2024

Sibel

Location is great. Staff is friendly. Rooms are small but OK for one or two people to stay. The hotel is just one block behind Zeil, the main shopping street of the city which makes it very convenient. Recommended.

Leisure

4/10

Poor

06 Jun 2024

Alicia

The location was great. Beds are tiny. No air conditioner or fans. My passport went missing from the room while we were out for the day and the staff didnt seem to care. Very noisy street and hotel does not look anything like the picture's online.

Leisure Friends

8/10

Excellent

19 Mar 2024

Jefferson

Convenience in Frankfurt

Quite comfortable for a pair of twin beds. Well worth the price. Not a room you’d want to sit in all day, but great for having a convenient place to sleep. Perfectly located for our purposes. One block from U an S bahn, and easy walking distance to all old town sires

Friends_and_family Family

4/10

Poor

04 Mar 2024

masoud

Customer service and cleanliness, front desk just rude.

Business Self

10/10

Exceptional

17 Feb 2024

Aime

I had asked for help finding church service times. The front desk personnel spoke great English but told me to research it. Not realizing everything is in German so I can’t read the website information. I overheard her saying the same to other guests asking for help with the reservations… do it on the website. Didn’t come across as willing to help.

Leisure Friends

2/10

Poor

04 Feb 2024

Ruwaida

The only benefit in Scala hotel is the location.
I used to stay in Scala since a long time. But they changed a lot. No one of the staff is hospitable except for the Lady that serves breakfast. They don’t clean the bathroom. Only tidy the beds and change towels. The guy on the reception lectured me for asking for one more towel. The pillow is a duvet covered with a pillow case.

Business Family

6/10

Pleasant

08 Jan 2024

christos

Walking distance to subway which brings you to the airport. Also good location. Good value for a 3 star

Leisure Self

6/10

Pleasant

27 Dec 2023

Verified traveler

Neither here nor there

It was an OK stay. No bells, no whistles. Breakfast wasn't bad. Not sure I'd stay again but also not sure I'd return to Frankfurt.

6/10

Pleasant

23 Dec 2023

HEATHER

We chose this hotel for its convenient location for public transport and the Christmas market. It is very basic but adequate. Apart from the gentleman who checked us in, the staff did not appear to be very friendly.

Leisure Partner

10/10

Exceptional

22 Dec 2023

Kevin

We extended our stay

Our son got sick in Frankfurt and they were very accommodating. We stayed an extra day and the front desk gave us a great price.

Friends_and_family Family

8/10

Excellent

14 Sep 2023

Carson

Great location

8/10

Excellent

09 Aug 2023

ANDREW

Nothing wrong with the property but room very small, only enough for 1 person

Leisure Self

6/10

Pleasant

04 Aug 2023

Sümbül idil

Not bad

10/10

Exceptional

14 Jul 2023

Aida

It was very affordable and conveniently close to city center. The temperature was hot inside the room, perhaps ceiling fans are needed in the summer.

Leisure Family

8/10

Excellent

01 Jun 2023

Gwynfryn

Good basic central hotel Good

Excellent location right in the middle of the centre, friendly basic hotel,shower very good,breakfast poor for the price charged very basic friendly staff plenty of restarunts and bars close by

Partner

8/10

Excellent

31 May 2023

LIOR

Very nice and simple, only problem is no AC

Business Self

8/10

Excellent

22 May 2023

Wayne

Great location at a good price, we would stay there again.

Leisure Friends

10/10

Exceptional

22 Mar 2023

Donn

It was a great location for a stay in Frankfurt. Definitely recommend.

Business_and_leisure Self

6/10

Pleasant

20 Mar 2023

Oliver

It was ok. The door in the shower was broken, and the bathroom was incredibly dated. It is also located across from a bar/nightclub which makes sleeping at a weekend almost impossible.

Partner

8/10

Excellent

17 Feb 2023

Frank

Excellent location and very friendly staff

Business Friends

6/10

Pleasant

16 Jan 2023

Jeremy

Quiet, no-frills accomodation in a great location. Lobby and breakfast area are fairly modern, but my room and the coridors could use a real update. It seems like a partial renovation was completed at some point with an eye on the budget more than anything.
Access to transit was a huge plus, and the area has a ton of great shopping and sightseeing.
Overall, would stay here again myself, but couldn't recommend to overly discerning friends.

Business Self

10/10

Exceptional

15 Dec 2022

Walter

Positive stay at Scala

The staff was friendly efficient and very accommodating .
Communicating with staff was easy as they were very comfortable in English German and at least one other language I overheard
Staff also made good suggestions for food and things to do

Partner

6/10

Pleasant

29 Sep 2022

Verified traveler

Avoid in the summer heat

The hotel is at the edge of the tourist and shopping areas. I felt safe during the day, but it felt a bit seedier in the evening. It was a hot summer and there is no AC. Couldn’t leave the window open at night due to street noise and safety, so the room was uncomfortably warm. They did provide a desk fan. There was no phone in the room so whenever there was a problem I had to go in person to the front desk. The young guy at the front desk most of the time was extremely rude. There was an older woman that worked there and she was quite helpful. That said, I would choose another hotel next time.

Self

8/10

Excellent

28 Sep 2022

Lawrence

Convenient to Zeil shopping area, restuarants, bars, U line that takes you directly to airport in 20 minutes.

Room was very small and lift goes to 8 floor, 9th floor you must climb a set of stairs.

Check in was fast and easy and staff was very helpful

Leisure Self

4/10

Poor

01 Aug 2022

JENS FISKER

Fridge/minibar didn't work, room incredibly hot (only fan, no a/c)

Business Self

6/10

Pleasant

19 Jul 2022

Verified traveler

Average stay

No climate control
Room in first floor too noisy
Mattress too soft
Location optimum
Breakfast very good

Friends_and_family Family

2/10

Poor

01 Jul 2022

Elena

Location in the city center, safe don’t work, them put me to different room, and after change for Another room with extra payment

Leisure Self

6/10

Pleasant

10 Jun 2022

Abdullah

No AC

Leisure Family_with_children

8/10

Excellent

05 Jun 2022

Robin

This hotel is deceiving and nicer then first appears from the outside. The unfortunate issue for this hotel is broken cooling system and it appears that it has been down for some time. It is a shame as hotel is well located, cpmfortable clean rooms for the price, but I could not recommend this hotel for people looking for a location in the heat of the summer. The room temp simply could not be cpntrolled.

Business_and_leisure Family

8/10

Excellent

27 Mar 2022

James

It’s a great location to get around, easy access to Frankfurt Airport and may of Frankfurt’s parks via the metro, there are many places to eat nearby. I stayed on the 9th floor in a single room, it was really clean except for a dusty shelf above the clothes rail, which I only noticed the night before I was checking out. I did find it a little disconcerting that the fire alarm system, only seemed to exist 3/4 of the way down the corridor on the floor I was staying on. I can’t say this for all rooms but my room had a battery operated smoke alarm, the type you would have in your own house. If this is the case for all rooms and if a fire were to happen, it could be sometime for the smoke to reach the fire alarm system in the corridors, delaying of course the rest of the guests staying there from being alerted to evacuate.

Leisure Self

8/10

Excellent

01 Mar 2022

Adam

Great stay 🇩🇪

The hotel is in a good location. Hotels nearer the main station are in a much worse for wear area. Simple, clean and easy. If you’re looking for a budget stay near a nice part of town, this is what you’re looking for!

Partner

8/10

Excellent

10 Feb 2022

Verified traveler

Central location

Convenient to the Zeil shopping area and well served by the U & S Bahn connections. Hotel is no-frills but it was good value and the staff were friendly

Partner

6/10

Pleasant

11 Dec 2021

Peter

Lovely staff but they need to invest in carpets or better windows. Constant noise from the street, echoing corridors make a good nights sleep..challenging.

Excellent shower pressure, which is not always the case even in 5* hotels in Frankfurt.

Agian though lovely staff.

Business

8/10

Excellent

07 Dec 2021

Xavier

Good hotel, good location

Good location, comfortable room, heater worked perfect, bed was super comfortable and great comforter.

Partner

10/10

Exceptional

22 Nov 2021

Lidiane

Always my first option in the city

It was my third time in Frankfurt, and it was my third time at Hotel Scala. I didn't even consider anywhere else. The staff is always extremely kind, the rooms are comfortable, very clean and cozy. And it is located in what I consider to be the best spot in Frankfurt, within walking distance to Zeil, to the Old Town, the Iron Bridge, Main Tower, among others. I highly recommend staying here.

Partner

8/10

Excellent

09 Nov 2021

Ibrahim

Good hotel

Good hotel. Very central and next to Zeil yet calm and relaxing. 5 min away from a metro stop. Friendly staff! I would consider it if in Frankfurt again!

Self

10/10

Exceptional

23 Oct 2021

Gary C

Clean , friendly and the service was a quality.

Leisure Family

10/10

Exceptional

03 Oct 2021

Yvonne

Excellent

The stay there was excellent. Staff very friendly at front desk. Very helpful and kind. The breakfast was nice and plentiful. Very nice location. Overall, good location and good place to stay. Would go back again in February next year.

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Lidiane

Highly recommended!

Fair price, great staff, very helpful and welcoming. The bed was quite comfortable, the room was clean. The location is excellent for someone who's staying in Frankfurt and doesn't want to lose time commuting.

Partner

10/10

Exceptional

10 Oct 2020

Kevin

Amazing stay

The receptionist called Susan, could not have looked after us better, she’s an absolute star!

Friends_and_family Friends

8/10

Excellent

15 Mar 2020

Verified traveler

Very nice location, helpful staff, quite clean facility

Leisure Self

10/10

Exceptional

03 Mar 2020

Mr.Bill

Excellent hotel 3 min walk to Konstablerwache Metro (20min to FRA airport) & Zeil shopping and restaurant district. Older building (maybe 50 rooms) with a very modern renovation. Bed comfort etc above average comfort. Rooms smaller than average, but price smaller than average TOO! Excellent value.

Business Self

8/10

Excellent

21 Jan 2020

Verified traveler

Good va

Good value hotel with personal attention. Spacious room though facilities are older, well kept and very clean. Location is a big plus.

Self

10/10

Exceptional

04 Jan 2020

Verified traveler

I stayed at the hotel for 6 nights. I booked single room and expected a single bed, however, I was delighted to see that my room had a twin bed and it was bigger than I expected. Thr room was on the first floor and recently renovated. The b d was very, very comfortable. Everything was clean and neat. The bathroom is small, but it was good for me. The shower is one of the best I have ever used. When I travel in winter I am always worried that the rooms might be cold. There was a heater in the room and in the bathroom. Thus, I had really hot room and I really enjoyed spending more time indoors than I thought I will. The staff are very friendly too.
Else,the hotel is near shops, restaurants, station and just about anything you will need. It's off the main street, but also more quiet. Just opposite the hotel there was convenient shop, Aldi just around the corner if you need drinks, diner shop where you can get also pizza, and also Starbucks just 2min away. I am very happy with everything and if I go back to Frankfurt will definitely stay there again.

Leisure Self

10/10

Exceptional

08 Oct 2019

Mr.Bill

Very excellent \"basic' accomodation. Great value. Great location. 3 min from the metro. This is not the Westin - but the bed feels the same and 1/3 the €'s

Business

6/10

Pleasant

24 Sep 2019

Verified traveler

Dated Hotel in Excellent Location

The hotel Scala is superbly located next to the Pedestrian Zone near the Altstadt but it is showing its age. Old-fashioned florescent lighting, dated colors and an elevator that felt like it was from the Soviet Union. Awkward bathroom that is ready for new fixtures. Breakfast was adequate with fresh scrambled eggs, sausage, bacon, assorted breads, cold-cuts, muesli and juices.

Partner

8/10

Excellent

09 Jul 2019

Verified traveler

Well-located hotel

The hotel is clean and quiet. I greatly appreciated its location in downtown close to many facilities (shops, university, museums, ...). The lady who works at the lobby in the evening is very kind, professional and accommodating.

8/10

Excellent

03 Jun 2019

Verified traveler

The beds were amazingly comfortable and well maintained. The bathroom was clean and the staff very friendly. Location was perfect. The room is only missing some toiletries (you only get one type of gel that works as soap/shampoo). As for amenities, the hotel is small and it only has a dining hall as a shared space, but you are in a great neighborhood, so no need to stay in.

8/10

Excellent

01 Jun 2019

Verified traveler

Centeal location, nice rooms, and very friendly staff.

Friends_and_family Family

8/10

Excellent

06 Apr 2019

JP

The hotel was very nice. The staff was amazing. Great location.

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2019

Verified traveler

Great location and great view from the 9th floor room.

Business_and_leisure Self

8/10

Excellent

13 Jan 2019

John

Very pleasant stay for our annual stay during the heimtex fair

10/10

Exceptional

09 Dec 2018

Andrew

Friendly Staff

Very clean and tidy, excellent service, friendly staff

Partner

10/10

Exceptional

20 Nov 2018

JERRY

great hotel close to zeil shopping great cafes, places to eat.

8/10

Excellent

19 Nov 2018

Yordi

Such a nice located hotel, everything was good! For sure I’ll back there!

Leisure Self

10/10

Exceptional

27 Oct 2018

Tama

Excellent location, close to all the must see places in Frankfurt including all the shops. Very friendly staff which makes our 2 nights stay all the more pleasant

8/10

Excellent

10 Oct 2018

Verified traveler

Hotel in good location. Close to train station and shops. It just that the lift was not functional the time we visited so hotel provided us with complimentary breakfast.

6/10

Pleasant

02 Oct 2018

Herbert HK

The elevator is not working so we have to drag our luggage to second floor but it's because we ask for as low a floor as possible

Friends

8/10

Excellent

06 Sep 2018

michael

Good value

Pleasant hotel for the price

8/10

Excellent

29 Aug 2018

Verified traveler

Good location, friendly staff. Clean, up to date rooms. Very nice stay.

4/10

Poor

24 Aug 2018

Kyle

Good location, but hot during the summer

We stayed at the Favored hotel during a 12 hour layover in Frankfurt, after a 2 week trip through Italy. Based on a previous trip to Germany, we were expecting more. The location is great… very close to a metro stop and an easy 20 minute ride from the airport. This was our primary reason for booking this hotel. Unfortunately, we did not get the rest we were looking for during the layover. The rooms are not air conditioned. This would be ok given the cool nights in Frankfurt, but the windows only open a couple of inches, preventing any air flow. After complaining about the heat, we were first offered a fan, and then eventually \"upgraded\" to a comfort room with AC. The AC was barely functional in the new room and provided no real benefit. It didn't help that we were told \"Hotels in many countries don't have AC.\" We had very good AC throughout our trip in both small and large cities. The room was ok otherwise… a basic room, similar to something you'd see in a nice youth hostel.

Bottom line, I wouldn't stay here again during the summer. It was way too hot to sleep. It may be ok outside the summer, but I don't think we'd stay here again given our experience.

Partner

10/10

Exceptional

08 Aug 2018

Rachel

I was only there 1 night and extremely exhausted and the staff were very good to me