Name: Ruby Louise Hotel Frankfurt by IHG
Address: Neue Rothofstrasse 3, Frankfurt, 60313, DE

6/10

Pleasant

01 Jul 2026

Warren

Great location.............
Its quirky
However this is not a comfortable Hotel for couples. Room tiny, we even upgraded on arrival to a larger 25 m room but we could open 2 suitcases at one time in the room
Not sure how ,long its been open but staff could do with training.

Partner

8/10

Excellent

30 Jun 2026

Kenneth

A nice room, but it’s size seemed better suited for one person. There is a step up to the bed area but the bed is in the floor so its height is maybe 2 inches. That can make it challenging to get up for some people. Conveniently located

Partner

10/10

Exceptional

14 Jun 2026

sabrina

Fantastic boutique hotel in the heart of the most posh Neighbourhood. Smooth check in , vibey atmosphere and super clean rooms , very impressive breakfast buffet . The spectacular rooftop lounge was the highlight
Will go back to Frankfurt only for Ruby Louise!

Self

10/10

Exceptional

04 Jun 2026

Julia

Very stylish hotel. The location was a bit out of the way, but it was in a very nice area. The layout of the hotel is a bit odd, but the hotel itself was very clean and a nice place to stay. The rooftop bar was very stylish. Food options were a little limited, but a nice place for a drink.

Self

10/10

Exceptional

27 May 2026

Benjamin

Great spot with friendly staff. Enjoyed the breakfast on the 6th floor outdoor patio.

Self

8/10

Excellent

25 May 2026

qingyu

The location is very convienent, close to everything especially close to Zeil Shopping center.
It’s quiet at night except loud music from the club above our room but overall a good place to stay.

Partner

6/10

Pleasant

25 May 2026

Viriesky

We had a good time at the hotel. I think they should increase their menu and the staff at the rooftop.
We booked the cozy room and it was clean but the bed was flat with the floor being extremely uncomfortable. Hoping next year we we get back they have changed this uncomfortable situation!
Overall the staff was nice and friendly!

Partner

10/10

Exceptional

22 May 2026

Viriesky

I had a great time at the hotel.

Partner

8/10

Excellent

17 May 2026

christopher

So a great value venue in the centre of town, staffed by a young and enthusiastic team. I would recommend with a few provisos - most notably on catering where breakfast can be slightly chaotic, and dinner choices are minimal. You will probably go out anyway, so it’s not a huge issue, especially at the price

Self

10/10

Exceptional

04 May 2026

Daniel

Great location, excellent price

6/10

Pleasant

26 Apr 2026

Misa

The location for this hotel is excellent - can’t better. It’s very stylish and they give toiletries like body lotion and conditioner, which I consider the mark of a good hotel. They have a reception but it is mainly contactless. I didn’t need anything so I didn’t interact. Room was clean, staff came to clean. I had the “Lovely” room which I thought was a great size in contrast to others who have said the rooms were too small. Book the lovely or bigger and you will be fine.

Where this hotel fell short is in quite a few areas. 1) when you enter there are only stairs to get down to the elevator so you have to carry your bags down a short flight of stairs. It is short but still. 2) no fridge in the room or any water provided or even cups. Not coffee machine either. 3) it is LOUD. I was on the 1st floor, which I am convinced they give you if you don’t book direct. There is a bar next door that is BUMPIN during the day and well into the evening. In the morning you can hear the music in the lobby that they play. You can hear everyone walking around and moving furniture. I sleep like a rock so it did not affect me but when I was awake I really noticed it and if you were a light sleeper you’d be screwed. Also everyone on street level can see you on the lower floors so you need to make sure you draw the blinds.

It is probably a better hotel if you stay on a higher floor but this won’t be at the top of my list to stay again if I come to FRA.

Self

10/10

Exceptional

20 Apr 2026

Jennie

Rooms were very clean and the staff were very helpful. Be careful of staying on a weekend, as the venue is very loud.

Self

10/10

Exceptional

17 Apr 2026

Michael

Great!

10/10

Exceptional

31 Mar 2026

Steve

Great location for accessing Frankfurt's shopping area, main sites and financial district.

Self

8/10

Excellent

26 Feb 2026

francisco

Staff super and room ok

Self

10/10

Exceptional

30 Jan 2026

Jordan

Really nice and clean rooms, beautiful showers and an unmatched location. We had an excellent stay.

Leisure Partner

6/10

Pleasant

15 Jan 2026

sarah

Great location, but other than that - not more than OK rooms, cold service, basic breakfast, zero amenities in the room - no slippers, no kits, and nothing is available on demand, no phone in the room so every small problem sends you running to reception. Check in is not friendly, and overall - no VFM

Business

6/10

Pleasant

05 Jan 2026

Monique A.A.

Room was in good condition. Bed was not what I expected, difficult to get in and out of. Staff were okay.

10/10

Exceptional

26 Dec 2025

Mohamed

Yes fresh but limited varieties

Self

4/10

Poor

25 Dec 2025

Patricia

Smallest

10/10

Exceptional

23 Dec 2025

Aaron

Very friendly staff, easy check in. Great location.

Leisure Self

6/10

Pleasant

14 Dec 2025

Julia

The location was great. However, our room had a constant noise from the water pipes, even though we weren’t running water. And our room was right next to the club downstairs so it was very noisy.

Leisure Family

8/10

Excellent

09 Dec 2025

Gareth

Strange glass bathroom

Partner

10/10

Exceptional

09 Dec 2025

Johnni

Room okay, just weird setup. No cabinet. Coffee and tea need to be looked for outside.

8/10

Excellent

06 Dec 2025

Vivienne

The hotel was super funky, interesting and high quality. I also loved the fresh breakfast with excellent variety.

Leisure Family

10/10

Exceptional

30 Nov 2025

tc

Cool space, great location, helpful staff

Leisure Partner

10/10

Exceptional

21 Nov 2025

LORI M

Hotel was perfect. Location, staff, property, all of the things! We enjoyed every minute of our stay here and even came back at the end of our trip and booked another night because we loved it and Frankfurt so much. Well done!

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Mahdi

Rooms are nice designed but not comfortable; there are no closet or luggage racks in the rooms; it’s more of a hipster type of place; but the location is perfect, I’d go again to this hotel for its location but consider a larger room, the rooms are too small.

Leisure Self

6/10

Pleasant

25 Oct 2025

John

This is one of those ‘hip’ stripped-down places like Moxy. One shared iron in the ‘galley’ on the landing floor, no closet, no water, coffee, tea, kettle, phone or fridge in the room. No coffee provided in common areas. Self check-in at bar on 6th floor.

Staff nice enough, good bar service, excellent location. Fine overall, but somewhere between a fancy hostel and an actual hotel. Will suit some better than others.

Business Self

10/10

Exceptional

25 Oct 2025

Emil Stankov

All good

Business Self

10/10

Exceptional

20 Oct 2025

Michael

Fantastic

Family

6/10

Pleasant

14 Oct 2025

John

Excellent location. No cash hotel. No frills either. Room are good but no mini bar or refrigerator to cool drinks. Mo water bottle. Little to mo
Amenities ie toothbrush shower cap etc.
Its one of those hotel where everything are black color, hallways floors etc. The room are white
You check in at the bar area on the 6th floor. Odd

Leisure Partner

10/10

Exceptional

12 Oct 2025

Sara

Very nice hotel just know what to expect...not your traditional reception desk, the bar doubles as reception on the 6th floor, then off to your room which will have a glass cube for the shower, there is a curtain to pull round if you need privacy, the toilet is in a separate frosted glass cube, the basin is in the bedroom itself. The soap, shampoo, conditioner, shower gel and body lotion all smell great.

There is no tea and coffee in the room but in the galley on the ground floor is tea and coffee to make yourself.

The hotel is an easy 6 stops and 20 minutes no changes needed from the airport get off at Hauptwacher station, the important thing is to get off the train and walk along the platform towards the back of the train, up the escalator then at an angle of 10 o clock go up the next escalator and you are outside, this is the nearest exit to the hotel and it is a few minutes walk to the entrance

Leisure Family

10/10

Exceptional

12 Oct 2025

Ronald

It was mostly an online check in , there were staff there if you needed help. Room was very clean. Really neat atmosphere for the hotel.

Self

8/10

Excellent

09 Oct 2025

Daria

Condition at hotel very good overall. Staff were very friendly & helpful, rooms were in good conditions, very comfortable beds. Very good breakfast, something for everyone. Great location near “Old Town”, a few minutes to S & U Bahn station. Walking distance to many of the tourist attractions, major shopping stores, restaurants & supermarkets. Would recommend this hotel.

Leisure Self

10/10

Exceptional

02 Oct 2025

LORI M

Fantastic location. Clean, efficient, well staffed ~ perfect stay.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Ufuoma Kesiena

Lovely location

8/10

Excellent

27 Sep 2025

coy

Great location with rooftop bar. Breakfast is 10euro more than average.

Leisure Self

8/10

Excellent

21 Sep 2025

Renee

Very hip!

The staff was very helpful and very friendly and the signage throughout the building itself is very uniquely done. Shower was terrific! Sink area in the main portion of the bedroom which did not see very practical. This was a very difficult location to find. With GPS there are no indicators of how you could actually drive to the front door of the hotel because there really is no front door. You might go down a little lane that leads to the bottom floor which is the door that you would take to go up to the sixth floor where reception is. It would be impossible to do that on a weekend evening as many people walk with in the street and it is a dead end so you must back out.You must go to a parking garage, there is no porter or valet service at this hotel. Having substantial luggage for this hotel is not optimal.

Partner

10/10

Exceptional

19 Sep 2025

Sabine

Great unique and friendly place to stay.

8/10

Excellent

17 Sep 2025

ricky

Newly renovated room. Clean and nice. Very good location. Close to shopping area.

The only thing I don’t like is the reception located on the 6th floor. And there is a few steps to go down before the elevator.

Some car service don’t comes in the alley (hotel entrance)

Leisure Family

10/10

Exceptional

12 Sep 2025

London

Amazing

10/10

Exceptional

05 Sep 2025

Brenda

Great stay!

The hotel was perfectly situated in Frankfurt to find great dining and see the surrounding area.

Partner

10/10

Exceptional

01 Sep 2025

Kevin

Staff members were the piece of the pie when it came to the hotel

Business Family

8/10

Excellent

23 Aug 2025

Scott

Rooms beds quite different

8/10

Excellent

18 Aug 2025

AJ

Silver fish and other bugs

Good location, great staff and creative interiors
Found several bugs in my room though

8/10

Excellent

13 Aug 2025

Aftab

Good location near many shopping mall

Leisure Partner

2/10

Poor

03 Aug 2025

Haifa

basic experience dressed up in design

Pros
• Central location
• Stylish design in common areas

Cons
• Poor service and communication: We weren’t told about major street closures for the Frankfurt Triathlon, which directly impacted our checkout timing. On top of that, a maintenance worker showed up at our door unannounced one day to install a peephole. No warning, no explanation.
• Noise issues: Doors slam loudly throughout the floor, and construction noise from the neighboring building continues despite earlier guest complaints. No earplugs, no heads-up, no gesture.
• Housekeeping skipped: Even though we didn’t opt out, our room was not cleaned daily.
• “Lean” amenities: Communal hot water tap isn’t hot enough; coffee tasted bad. No kettle, phone or minibar in the room.

10/10

Exceptional

28 Jul 2025

Verified traveler

Funky gem at the heart of Frankfurt

Stayed for one night to enjoy Frankfurt. Location was excellent and the hotel is really nice - friendly staff, easy check in, our room were functional, clean and beautifully designed. The hotel also has a rooftop bar that we enjoyed. Walking distance to many of Frankfurt's attractions.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

?

なし

10/10

Exceptional

13 Jul 2025

Dalila

Great location and place to stay!

10/10

Exceptional

10 Jul 2025

Francisco

Lovely hotel with excellent breakfast and great location.

Leisure Partner

4/10

Poor

05 Jul 2025

Jameson

Good Loca

There is no staff. The bar tenders just engorged me.

Partner

6/10

Pleasant

23 Jun 2025

Verified traveler

Tolles Hotel, schlechter Service

Das Hotel selber war recht gut. Leider muss ich aber grosse Abstriche beim Servicepersonal am Empfang verteilen. Beim Einchecken wurde ich unfreundlich begrüsst, und als ein Störfakt im Gespräch unter Mitarbeitern angesehen. Als ich zum Empfang zurückgekehrt bin, um nach Papiertüchern zu fragen, wurde ich erneut sehr unfreundlich und arrogant behandelt, da ich das Gespräch wieder störte. Auch wurde mir arrogant vorgeworfen nicht meine Zimmernummer sofort parat zu haben, wobei man das einfach im Computer nachschlagen könnte. Nachdem ich die Zimmernummer mitgeteilt hatte und der Zimmerservice an der Tür klopfte, hatte er neue Decken und Handtücher aber keine Papiertücher dabei, was klar beweist wie einem zugehört wurde. Leider wurde man auch nicht vom Empfang vorbereitet, dass morgens ab 8Uhr Bauarbeit im Hotel vorgenommen werden, und man Schlafen vergessen kann, auch im Urlaub.
Etwas seltsam ist es, dass man durch die Kabine mit der Toilette zur Dusche kommt, die durch eine weitere Tür abgetrennt ist.
Ich würde gerne auf eine positive Note enden, und möchte herausheben, dass die Lage super war um in the Innenstadt zu kommen oder von einem Zentralknotenpunkt die U-Bahn überall hinzufahren.

Partner

10/10

Exceptional

22 Jun 2025

Shamika

This is a wonderful hotel, great staff, great area. I would certainly stay here again

Leisure Self

10/10

Exceptional

01 Jun 2025

Jose

It was a very different hotel.. very modern... Big room.. only missing was a coffee maker in the room.

Leisure Partner

10/10

Exceptional

17 May 2025

Karl

Recommended

Perfect location.. gorgous rooftop bar serving delicious food and cocktails.. room was small but clean.. great shower and comfortable bed.. will be back

Self

6/10

Pleasant

27 Apr 2025

Christopher

Mediocre at best

Check in was a fiasco. You are essentially on your own as the person who is supposed to check you in is also making drinks at the busy bar. There was a huge line as a result.

The rooms have an odd design with raised platform around the bed making it seem like the bed is in the floor. The tv is about a foot above the bed making it even more cramped. Half of the body wash and shampoo didn’t even work. We tried the bar on the 6th floor and the service was awful. Was there for close to an hour after they served the first drink and no one even bothered to check back in. I wanted some food and another drink. Guess they didn’t need the business. Good luck to complain to anyone as there are no phones in the rooms and no real front desk other than the bar.

The one highlight is that this place is near the old town and right in the middle of the shopping district. And the rooms didn’t seem dirty or anything so kudos to the cleaning staff.

They claim a lot about eco friendliness yet their windows are sealed causing you to rely on air conditioning when it is 50 degrees outside. But the good thing is that the air conditioner does work quite well. I was actually cold while sleeping.

While I am sure there are far worse hotels in Frankfurt this one at best is mediocre.

Self

8/10

Excellent

01 Apr 2025

Pascall

Nice area. Clean rooms. Nice roof garden terrace. Breakfast can be crowded.

Business Self

10/10

Exceptional

27 Mar 2025

Germary

The property is centrally located to all the things we wanted to see, and it was very modern looking! The check in process was fast and easy. And we liked the option to have a bar available 25/7.

Leisure Partner

8/10

Excellent

13 Mar 2025

Stewart

The hotel was great. I would like it if they had the facility to make a drink in the room and not have to go the gallery downstairs.

Leisure Family

8/10

Excellent

10 Mar 2025

Guisela

Staff at reception were not polite, but the rest was very good, including breakfast.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Trish

Wonderful boutique hotel

The Ruby Louise is a boutique design hotel with nice sized rooms, comfy beds and a 24 hour bar which also serves as a check in area. There is a wonderful outdoor terrace as well which looks like it would be greatly enjoyed in warmer weather. It's very centrally located right behind the Madison Avenue of Frankfurt and a short walk to the more reasonably priced shopping streets and historic center with all its classic cafes and heritage buildings. Highly recommend!

Partner

10/10

Exceptional

26 Feb 2025

Olafur

Very close to good shopping

Leisure Family

10/10

Exceptional

21 Feb 2025

Louise

What an awesome place to stay. Breakfast was fabulous, and the 24/7 bar is great - meant we could always sneak down for a cocktail and snack to get over the jet lag.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Luis

Nice location very central.

Business Partner

10/10

Exceptional

31 Jan 2025

Terrence

Great experience

Business Partner

10/10

Exceptional

13 Jan 2025

Suzanne

Funky Little Place!

Really neat hotel and perfect place to stay with a friend before embarking on a river cruise. We each got our own single room which was wonderful after the long flight from Atlanta. Decent food at the hotel bar. Kind of weird check in procedure (at the bar) but overall a great place!

Friends_and_family Friends

10/10

Exceptional

04 Jan 2025

Adele M

I arrived at 7am on New Year's Eve and with a 3pm check-in had planned to drop my luggage, have breakfast and explore. However, Miriam and Savid were most helpful and got me into my room immediately. I had read a comment about the \"inconvenience\" of the bar/reception, but I had no issue with it on checking in or out.
The \"cozy\" room was lovely and lived up to its presentation on the website. I had read a review about the \"stage\" bed--basically a futon on a raise platform-- being difficult to manage for a couple in their 50s, I'm 64 and, again, had no problem. I would rethink this room option if you have mobility issues.
The location is ideal. you are in the heart of the Zeil shopping district--a little to bougie for my wallet but the Galleria is also close. You are a stone's throw from the Opera and there are restaurants of all calibers nearby.
With the help of Filip at the bar, and a old-school paper map, I walked to the Goethe House, Rommerplatz, and across the Eiserner Steg to the Spadel Museum. On checking out Carlos helped me with a room charge issue and assured me that it would be refunded.
Ruby Louise is a great way to experience Frankfurt! It is hip [but not cliche] the location couldn't be better, but it is largely due to the staff mentioned above that my stay was exceptional. I currently live in Kazakhstan and Frankfurt is my gateway to parts beyond, in the future rather than a layover I will opt for a stayover and I wouldn't stay anywhere else.

Leisure Self

10/10

Exceptional

26 Dec 2024

Verified traveler

Fan of Ruby. Consistent and reliable across all properties. Sense of familiarity as well as comfort. Great value

Partner

10/10

Exceptional

23 Dec 2024

Dima

Hotel is in a great area, close to public transport, great shopping and dining options at every price point. Room was small but well appointed and comfortable. Check in and check out process was super convenient, staff was helpful and friendly. The Marshall speaker in the room was a nice touch! Overall a really lovely experience!

Leisure Self

8/10

Excellent

22 Dec 2024

supaporn

Very good location walkable to Christmas market. All luxury brand stores are step away. We love our room tall ceiling with a lot of space, nicest rain shower by far. You should know pretty much self check in and check out. Nice bar decor. Craft drink was delicious. Service are average at the bar.

Leisure Partner

10/10

Exceptional

22 Dec 2024

Kacy

I had a great stay while I was in Frankfurt. Very clean and quaint room for me as a solo traveler. Great location near shopping and the Christmas markets. Interesting check-in process with no front desk. But would've been no problem if I hadn't just travelled for 24 hrs to get there! Ha. But everything was great and would recommend to stay here!

Leisure Self

10/10

Exceptional

16 Dec 2024

Lisa

Super hotel

Arrived at 7:00 am and was able to checkin to a different room for 10 euros! Staff was super friendly and helpful. Bar is really nice. The rooms are cute with the best shower ever! Great location -close to Christmas markets and shopping mall! Easy to get to from airport by train too!

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Krystyna

Perfect location for Xmas market & we loved the bar!
Rooms great - comfy bed & amazing shower!

Leisure Family

10/10

Exceptional

11 Dec 2024

Melissa

NYC bar vibe

This hotel is a whole vibe. Check in is at the bar. Super cool rock star decor. Like a Manhattan loft turned into a hotel. Excellent location right in fancy town shopping area. We were there for christmas markets which were right nearby. One thing that I didn't realize are the stage beds. You walk up a few stairs and the bed is flush with the floor. It's sunken down. So we crawled into it. And crawled out of it and down the stairs in the middle of the night to use the bathroom. Breakfast was so expensive that we skipped that and grabbed what we wanted nearby (and at markets). They held our luggage on both arrival day and check out day which was great.

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Sara

My go to hotel in Frankfurt, I get not everyone's cup of tea, but it is exactly like you see on the pictures. Well located for exploring the City, If arriving by train from the airport or main train station get off at Hauptwache stop and exit towards the end of the train you have just got off, the station before on the map may look nearer but it isn't. Reception is on the sixth floor, you need a card to access the other floors. Dedicated check in staff would be nicer rather than having to disturb someone from the bar is my only criticism. The shower is great and lovely smelling soap and shower gel, comfy bed and warm duvet

Leisure Family

10/10

Exceptional

29 Oct 2024

Walter

Sami was very helpful.

Business_and_leisure Self

10/10

Exceptional

14 Oct 2024

Brent

Nice hotel

10/10

Exceptional

12 Oct 2024

Caroline

These are the coolest hotels ever. I’m always happy when there’s one where I’m going. You should know, though there are no closets or adequate drawers. Just a few hooks on the wall so if it’s a long-term stay, you might want to rethink it.

Leisure Self

6/10

Pleasant

25 Sep 2024

Verified traveler

Would not stay.

The oddest stay ever. The bed was built into the floor - LEVEL WITH THE FLOOR - we are 50!!! We had to literally crawl out of bed ever morning and night. The room was so tiny (even tinier than European tiny) - it was for 1 person, not 2! If we would have been staying longer than 2 nights - we would have left. The desk/bar/check-in folks were not friendly, especially the blonde lady. Not pleasant.

Partner

2/10

Poor

22 Sep 2024

Connor

Staff were nice BUT

Room was small
Bed was a double and not a queen as adverised
No wardrobe space
Toilet and shower took up half the room
We had one towel between two people
Windows couldnt be opened
No free coffee or tea available
No space for your suitcase
Bed was uncomfortable

Leisure Family

10/10

Exceptional

15 Sep 2024

AZALEA

I had a great time in this hotel

Business_and_leisure Self

4/10

Poor

07 Sep 2024

Ahmed

I had a rather unpleasant experience during my recent holiday. The room was not cleaned properly, despite our repeated requests. The breakfast was also below average. I am unlikely to stay at this hotel again.

Partner

10/10

Exceptional

05 Sep 2024

Katharine

As a solo traveller this was the perfect hotel to stay. The neighborhood is very safe and upscale with so many options for food and entertainment close by. The hotel bar has a great atmosphere for meeting people and the drinks are great! I can’t say enough about how friendly and helpful the staff are. The rooms are great. Loved the rain head shower! I would recommend Ruby to anyone going to Frankfurt

Business_and_leisure Self

10/10

Exceptional

25 Aug 2024

Charles

The immediately surrounding area is quiet and has high end shopping. Just a few blocks away is a questionable area after dark. The hotel has a fun vibe. Rooms are a tight squeeze for two people with luggage even if not getting the smallest side. Only travel with someone you’re extremely comfortable with because privacy is not much of a thing in these rooms.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Hyoung

Nice location

10/10

Exceptional

16 Aug 2024

stefan

Great location in Frankfurt

Leisure Partner

10/10

Exceptional

13 Aug 2024

Mohammad

Great 👍

Business_and_leisure

8/10

Excellent

05 Aug 2024

Robert

Kind of a funky cool place. Nice patio bar

Leisure Family

8/10

Excellent

04 Aug 2024

Miss Bethany

Great hotel stay

I booked to stay in one of the ‘pod rooms’ which was ideal for a solo traveller. The staff were very friendly and the location is very central/felt safe. The shower was perfect and the room came with a hairdryer.

Self

10/10

Exceptional

02 Aug 2024

Taylor

Amazing

Super friendly staff / Bar staff was fantastic and super helpful . Rooms were spacious and super clean. Overall made the experience so much better

Partner

8/10

Excellent

30 Jul 2024

Verified traveler

Fine stay

Had a fine stay with Ruby Louise. Good location, spacious room, smooth check-in/check-out. Did the complimentary drink in lieu of housekeeping for 3 days. Excellent grape vodka cocktail made with discarded grapes. The toilet and shower were in the same enclosed area which I don’t love. This was a solo trip prob wouldn’t return if with my gf.

Self

4/10

Poor

28 Jul 2024

Martial

Horrible. Will not recommend !

4/10

Poor

28 Jul 2024

Christa

The entrance was in a kind of alley. Had to go to the top floor and check in at the bar. They asked for your passport number as part of check in. The bartender/desk agent didn't provide any information about the hotel which would have been useful. For example, there is no telephone or refrigerator in the room (both very inconvenient), and no way to make coffee. But there are \"galleys\" on certain floors where you can make coffee. This is pretty inconvenient in general, but we weren't even informed of these things upon check in.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2024

Kasey

Staff was very good anytime you needed anything very helpful. We got there early due to our flight and instead of having us wait four hours to check in we only had to wait around an hour for them to getthe room ready. Will definitely go back.

Leisure Partner

10/10

Exceptional

19 Jul 2024

Ali

Great clean place with fabulous breakfast.

10/10

Exceptional

16 Jul 2024

Deon

Ruby Delivers

Amazing staff and facility. I had a great time. The location is ideal.

Self

10/10

Exceptional

15 Jul 2024

Michael

Excelente ubicación, me encanto tuvieran un bar 24 horas, y el personal super amable.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Julian

Stripped back chic luxury

Fantastic clean hotel ,with ultra cool vibe, modern retro decor and very easy checking in process on ipad. Welcome drink and service with a smile from relaxed young staff. Room was ultra modern with glass walks into shower and toilet (frosted glass privacy for toilet). Rooms felt special and luxurious. Star of hotel is the Ruby Bar rooftop terrace. Wow. Will definitely stay again .

Self