Hilton Garden Inn Frankfurt City Centre

Germany , Frankfurt
FRANKFURT, Weserstrasse, 43
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100 reviews shown

2/10

Poor

03 Mar 2026

Chi Ho Simon

I didn’t know he booked the accessible room. When we checked in, the front desk should have confirm again. She did not. I asked her if there is a free upgrade for me as i am a Diamond member. She said “ Your room is big already “. She should have let us know it was an accessible room.
So many things didn’t meet the standard in the room. It’s very upsetting.
** Dryer didn’t work after 2 mins. I had to let my hair air dry which cause a severe headache
The dryer is very bad condition.
**The plug for the Water Kettle originally plug in didn’t work.
*** NO SHOWER gel in the bathroom. We have to use shampoo.
*** Light on one side of the bed didn’t work

This is really the worst experience I had since I joined Hilton

Partner

8/10

Excellent

25 Feb 2026

Mindy

Location was great, room was very clean

10/10

Exceptional

16 Feb 2026

Tanja

Wir hatten ein gemütliches und ruhiges Zimmer in der 5. Etage. Besonders gefallen haben mir die Kosmetikprodukte von Crabtree&Evelyn im Bad. Auch das Angbot am Frühstücksbufett war sehr umfangreich und das Personnal an der Rezeption immer sehr freundlich.

Partner

6/10

Pleasant

26 Jan 2026

Colin

Everything fine, except I found the mattress very hard!

Leisure Self

8/10

Excellent

11 Jan 2026

Patricia

Stayed for four nights.Room was a pretty good size for a European hotel and was very clean. They don't clean unless asked, but did so promptly when requested. Reception was very friendly and quite helpful. Did not eat at the hotel, but dinner prices on menu looked reasonable. The area between the hotel and main train station was a bit sketchy, but the hotel seems to be on the edge of a very professional / business neighborhood in the other direction. We walked around at night, and the area had quite a few pedestrians. We just kept our wits about us, as we do in any large city.

Partner

8/10

Excellent

26 Dec 2025

Rob

Front desk staffs were excellent. Room was ok .Bathroom needs to repair. The soup dispenser was broken and not fixed .

Self

10/10

Exceptional

02 Dec 2025

Alex

Great hotel I just didn’t like the proximity to the red light district. But a great hotel and great value.

Business Self

8/10

Excellent

20 Nov 2025

Fion

Clean & convenience, staffs are poilet, can't see any homeless around there, maybe due to cold days. Overall is fine but the pillow is too soft

10/10

Exceptional

08 Nov 2025

Ziya

Good breakfast

10/10

Exceptional

04 Nov 2025

Ruth

Nice staff

8/10

Excellent

17 Oct 2025

Jennifer

This was a very nice hotel in an area that was convenient but has become even more rundown and safe with drunks, sex shops, drugs and dirty streets surrounding it sadly. As a single woman, I felt unsafe at all times of the day coming and going to the hotel.

Business Self

6/10

Pleasant

08 Oct 2025

Matthew

Solid Stay, But Be Aware of Room Differences and the Area

We stayed here twice during our trip: once at the beginning and again at the end. Overall, the hotel was clean, the rooms were quiet, and it delivered exactly what you’d expect from a Hilton Garden Inn. The staff were professional, and the amenities met all our needs.

That said, the rooms are a bit inconsistent. Both times we booked the same room type, but the two stays were quite different. The first room (on a higher floor) was spacious and matched the photos online, while the second room (on the 2nd floor) was noticeably smaller with a different layout. The online photos seem to show only the larger rooms, so keep that in mind when booking.

If you’re new to Frankfurt or the area, the neighborhood might come as a surprise. There’s a visible homeless population nearby, and while we personally didn’t have any issues, it might make some travelers feel uneasy. When walking between the hotel and the train station, I recommend sticking to Kaiserstraße and avoiding Taunusstraße.

Overall, this is a decent, well-run hotel with all the amenities you’d expect from Hilton Garden Inn. Just be mindful of the surrounding area and possible room size variations when booking.

Leisure Partner

8/10

Excellent

01 Oct 2025

Inna

Tight quaters

Very small room for a queen. Not US standards.

Partner

8/10

Excellent

28 Sep 2025

sanjayan

Good stay. Quiet room. Friendly front desk. One lift was broken and check in took a bit of time. Otherwise very good.

Friends_and_family Friends

4/10

Poor

28 Sep 2025

MICHAEL

One block away is the red light district, with open homeless and drug use.

The breakfast was awesome. But coming up to lobby afterwards, I slipped and fell hitting my head on the floor and injuring my neck, all because the housekeeping guy, left it wet with no “caution slippery sign. He did have a sign out where he was currently mopping, but forgot to put in the main area. After I feel he did put one out, but no apologies or anything. I would have taken it to the Manager, but we were late for a tour.

Best tenderloin steak I’ve had in awhile, but they couldn’t see to get simple hamburger order right the following night. Desk staff is great, but the rest appear under trained.

Leisure Partner

8/10

Excellent

16 Sep 2025

SaadBaher Hussein

Staff at the reception need better training

Leisure Family

8/10

Excellent

05 Sep 2025

Robert

The hotel is great, but the street is on is not the best, and it's slightly further away from dining and attractions than other hotels. The great rate and nice breakfast did overcome this. One elevator out of service some minor inconvenience.

10/10

Exceptional

30 Aug 2025

Corey

Nice hotel, shabby area

8/10

Excellent

24 Aug 2025

Mark

Great hotel - questionable surroundings

The Hilton Garden Inn (HGI) is an excellent hotel. The rooms are spacious by Frankfurt standards, the staff is very friendly and helpful, the facility is well maintained and the internet was flawless. I have only good things to say about the hotel itself. (As an aside, this is my first stay at this particular HGI in Frankfurt. I have stayed at the HGI located at Frankfurt airport FRA above the railway station several times, and can recommend that HGI as well.) All that said, the local neighborhood of this HGI is questionable. Between the HGI and the rail-station (about a 8-10 minute walk) is the Frankfurt red-light district. I was accosted more than once by street people and people-of-the-evening. In every direction other than towards the train-station, the neighborhood is just fine. The HGI borders on the downtown business district - and that is just fine. I did not dine at the hotel as I typically will shop locally. As you exit the front of the HGI turn right and two blocks on the right (on the corner) is an excellent small market open until 11:00 pm. Running is fairly good. Again, as you exit the front of the HGI, turn right and go about 5 or 6 blocks and you arrive at the Main river. There are bicycle-walking-running paths on both sides of the river with several bridges across the river.

Self

10/10

Exceptional

11 Aug 2025

Robert

Food options were a little scarce but overall location and living conditions were great. Will definitely book this hotel again.

Leisure Partner

8/10

Excellent

28 Jun 2025

Chris

i was here for 4 days for work so wasn't in the room a lot. the bed was comfortable and the walk-in shower was nice. it was a good walkable area with restaurants and bars nearby. we even walked to the train station on the last day which was close.

Business

10/10

Exceptional

28 May 2025

Cathal

Comfortable, bar open late, and good breakfast

Business

8/10

Excellent

09 Apr 2025

John

Decent hotel, location is a bit less desirable

Business Self

10/10

Exceptional

06 Apr 2025

Stefone

It was close to the train station

Business_and_leisure Self

6/10

Pleasant

06 Apr 2025

Hooman

It was a very normal Hotel! Nothing to do with Hiton! In very Bad Part of Frankfurt! I had to pay 100 Eiro as a Garantie for 2 Nights! I asked for a Revier, but Theo did Not give me! I am every mountj on Hotels world wild! Theos is a wirst one ! Of I don’t her my 100,- Eiro weithin 5 dass, I will contact a Lowyer!!!

Business

4/10

Poor

14 Mar 2025

Unfriendly customer service

10/10

Exceptional

10 Mar 2025

Scott

Nice place to stay

Business_and_leisure Self

8/10

Excellent

17 Feb 2025

Thomas

Great hotel, unfortunately it’s on the edge of the red light district.

Business

10/10

Exceptional

15 Feb 2025

Doug

Staff were superb and so helpful.

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2025

oladejo

Great friendly staff. I forgot my phone charger and they helped make sure I was not stranded by helping me charge and gave me a return ticket to make sure my phone was given back only to me for my safety when I picked it up.

Business_and_leisure Friends

2/10

Poor

13 Feb 2025

ADRIAN

I recently stayed at this hotel, and while some aspects were decent, I cannot recommend it due to major concerns.

The hotel itself is nice, with small but comfortable rooms. Breakfast was excellent, and the location is close to the main train station, which is convenient. However, the surrounding area is a **huge problem**. While the immediate hotel entrance is clean, just 50 meters away, it turns into a completely different place.

This hotel is **right next to the red-light district**, which is **unsafe, dirty, and full of drug activity**. People openly sell and use drugs at all hours, the streets smell like urine and human waste, and there are many homeless people sleeping on the sidewalks. Walking to and from the station means constantly being approached by people asking for money or trying to sell drugs. **This is not a safe area, especially for families.**

Additionally, I had **a serious issue with overcharging**. The hotel charged my credit card more than what was stated on my receipt. When I spoke to the manager, he could not provide a receipt for the full charged amount. After multiple attempts to resolve the issue, I was still overcharged by more than **€200**, with no refund. They claimed it was a \"deposit,\" but I never got it back.
With so many hotel options in Frankfurt, I strongly recommend choosing a different place to stay. This hotel’s location is unsafe, and their handling of payments is questionable. Avoid the hassle and book elsewhere!

Business Self

10/10

Exceptional

26 Jan 2025

Nikolaus

Everything was fine....perfect breakfast.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2024

Catherine

Hilton Garden Inn is always the best choice in places we have never visited. I can count on them to be in safe areas. The staff are always courteous and available to help. Restaurants are elegant with menus choices for all.

Leisure

10/10

Exceptional

17 Dec 2024

Wilfred

Next to red light district.

Leisure Family

10/10

Exceptional

11 Dec 2024

Mary S

Very accommodating staff.

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Lino

Tight Quarters

Room smaller then expected

Partner

10/10

Exceptional

03 Dec 2024

Michael

Nice and clean property!

10/10

Exceptional

02 Dec 2024

Dwayne

Friendly staff and delicious breakfast were great to have.

Leisure Partner

8/10

Excellent

01 Dec 2024

claus

Great breakfast

Good businesshotel - Nice service and great breakfast. The neighborhood is a little rough but it have also its charm

Self

6/10

Pleasant

18 Nov 2024

Abduladim

Room small
The don’t but water in room

Leisure Family

8/10

Excellent

22 Oct 2024

ali

Pleasant

Self

8/10

Excellent

16 Oct 2024

Gennifer

Clean hotel, friendly staff especially bartender. Not the greatest area, but felt safe enough. Quite a long walk to better restaurants.

Leisure Family

8/10

Excellent

14 Oct 2024

Anurup

Nice hotel in the heart of the red light district. Hotel is nice but the neighborhood is dirty and sketchy.

Leisure Self

10/10

Exceptional

05 Oct 2024

Daniele

Great

Nearly everything was top notch quality. Only minus: wifi speed was only fair.

Business

8/10

Excellent

25 Sep 2024

Juan

Interesting location

Self

10/10

Exceptional

25 Sep 2024

Ernesto

Reception staff Zana was outstanding.

Leisure Partner

8/10

Excellent

23 Sep 2024

Haiping

Near by streets are really not good.

8/10

Excellent

18 Sep 2024

SI YOUNG

Everything is ok, but I care a little for street noise.

Business Family

8/10

Excellent

13 Sep 2024

Bruno-Pierre

very small room but clean and quiet.

Leisure Self

8/10

Excellent

02 Sep 2024

LILLIAN

Walking distance to main train station

Leisure Friends

8/10

Excellent

01 Sep 2024

Gregory

The hotel itself was quite nice. Nice rooms and good facilities. A couple of surrounding streets are better to be avoided (homeless people, drunks, sex shows). It is very close to the central train station which was very convenient.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Teena

It was a lovely place, but right next to a bad neighbourhood. We felt safe though.

Leisure Family

6/10

Pleasant

19 Aug 2024

Amanda

The property itself was nice, but the area was a little sketchy. Around the block where you had to drive to get to the parking was all strip clubs, a place that advertised by the hour, and possibly a brothel.
The check in was easy enough, but we didn't appreciate the \"used car salesman\" approach about buying breakfast in advance. It was pushy and has to be all four of us for both days to get it for $18 instead of $27 each. We were leaving before breakfast even started the second day, and I didn't eat breakfast, but it wasn't an option to get a better rate for my husband and boys the first day. We skipped breakfast at the hotel because dinner was pricey for what it was and they didn't think it was worth $27 each for the breakfast they offered. We did find a nice bakery a couple of blocks away and all ate breakfast for less than one breakfast would have cost at the hotel.

Leisure Family

10/10

Exceptional

18 Aug 2024

Hermogenes

The property itself is clean and secured. It is walking distance from Frankfurt Central Train Station. There are landmarks that are walking distance from the hotel. The streets (just a couple of blocks) going to the hbf are noisy and dirty but seems safe since we walked there a few times. The streets going opposite the hbf are clean and nice. The stay is nice since it is quiet and clean and at the center of the city. The rooms are smaller than the rooms in the US but the same as all the four hotels we stayed in. This is the only hotel of four we stayed (3 nights here) at that asked for a deposit of about $300 but will be returned back after the stay. Overall great stay for the two rooms we stayed at for my two daughters, my wife and myself.

Leisure Family

10/10

Exceptional

01 Aug 2024

Alfred

Overall a good experience and facilities were good. Some wear and tear in the rooms but they’re kept clean.

Leisure Family

10/10

Exceptional

25 Jul 2024

Mayra

Walked from train station, unsafe and dirty area. Once you get there everything looks better. So if you get there by train, take an Uber (avoid the 5 minutes walk).

Leisure Family

10/10

Exceptional

16 Jul 2024

Radu

We loved our room spacious and very clean.

Business_and_leisure Partner

10/10

Exceptional

08 Jul 2024

Jake

Great stay

10/10

Exceptional

06 Jul 2024

Fernanda

Good hotel.

Leisure Family

10/10

Exceptional

30 Jun 2024

Svitlana

Good. But location is not safe

Leisure Family

10/10

Exceptional

20 Jun 2024

daniel r

I really enjoyed my stay.

Leisure

8/10

Excellent

05 May 2024

Zubair

Very convenient location.

Leisure Family

10/10

Exceptional

27 Mar 2024

Ken

Excellent hotel !!! Great rooms and great food and bar !!

Business Self

8/10

Excellent

11 Mar 2024

Hugh

Once you get over the fact that the area round the main station is pretty awful, this hotel is comfortable, safe and well-situated. The staff are friendly and efficient. The room (Superior King) was spacious and comfortable. The breakfast is excellent.

Leisure Self

10/10

Exceptional

25 Feb 2024

Peter

Nice things can be found within walking distance, but also a seedy element in close vicinity.

Leisure Self

2/10

Poor

15 Jan 2024

Cian

Terrible service

The room was fine. I was overcharged for the room. I did not get my 50 euro deposit returned and I was refused a receipt when checking out. I was promised a receipt via email which I never received.

Business

4/10

Poor

29 Dec 2023

Raghunath

Staff members are rude and Service is bad. I booked 2 queen beds but got twin beds, staff was like this is what you get … bad

Leisure Family

10/10

Exceptional

18 Dec 2023

Susan

The Hilton Garden Inn City Centre in Frankfurt is a lovely hotel, very conveniently located near the train station. We traveled by train, and were walking to all our local destinations from the various train stations, so we found walking to this hotel an easy distance to manage. However, it's through a somewhat seedy looking neighborhood - be aware if you're walking. The hotel itself, however, is spotless and beautiful. The breakfast buffet was amazing, well worth the price. The room was lovely and quiet. Well worth a stay here!

Leisure Partner

10/10

Exceptional

07 Dec 2023

sarahjane mary

Beautiful hotel

Leisure

8/10

Excellent

04 Dec 2023

DALE

In the immediate area a lot of drug users and homeless which was quite scary especially at night.

Leisure Family

10/10

Exceptional

23 Nov 2023

Jurgen

fantastic

Leisure

6/10

Pleasant

06 Nov 2023

Hikmet

The area was sketchy. Had fire alarm both morning I stayed and had to evacuate the room.

Business_and_leisure Friends

10/10

Exceptional

15 Oct 2023

Luiz

Easy to get in, help with early check in

Business_and_leisure Self

10/10

Exceptional

04 Oct 2023

Kelvin

recomemd

location is good. service is excellent. food is ok

Friends_and_family Friends

10/10

Exceptional

18 Sep 2023

Carole

The place was clean. Staff really nice and helpful.
The surrounding roads are really bad. One side of the property is fine the other one is extremely bad, broken glass, garbage everywhere.

Leisure Family

10/10

Exceptional

15 Sep 2023

Thomas

Omar was the greatest - Hilton Garden Frankfurt.

Leisure Partner

2/10

Poor

07 Sep 2023

Jacklin

the hotel was in an area of drug dealers and violence; we had to pay almost 300 euros for Uber not to go a main road that was too dangerous. I hope you assume responsibility for recommending this hotel.

Business Partner

8/10

Excellent

06 Sep 2023

Meghan

Nice hotel, somewhat close to sketchy area

Hotel itself is really nice, and staff was friendly and helpful. The elevator is a bit slow. Shower was great! We stored oir luggage for a few hours after checkout while we did a walking tour before our train, no problem. It is very near a super sketchy street we walked through with our luggage from the train station - do not recommend that!

Partner

10/10

Exceptional

06 Sep 2023

Andre

Great location

Leisure Friends

10/10

Exceptional

14 Aug 2023

Oneida

Sketchy area around the block from hotel.

10/10

Exceptional

01 Aug 2023

Paul

Surrounding area was very run down with litter and drug takers

Business Self

10/10

Exceptional

17 Jul 2023

Tamara

Friendly staff, clean, great hotel. Front desk very accommodating.

Leisure

10/10

Exceptional

15 Jul 2023

Thomas

Quick and easy check-in, clean and quiet rooms.

Leisure Self

10/10

Exceptional

08 Jul 2023

Helen

We enjoyed our stay. Very comfortable room.

Leisure Partner

10/10

Exceptional

04 Jul 2023

Manola

The property itself is great and very comfortable room.

Leisure Partner

10/10

Exceptional

27 Jun 2023

William

The hotel was clean and comfortable and the staff was fantastic.

Leisure Self

10/10

Exceptional

21 Jun 2023

Vivek

Great hotel, clean, very friendly and helpful staff. Area near the Frankfurt train station can be a little seedy, but otherwise a good central place to stay.

Leisure Self

8/10

Excellent

16 Jun 2023

Scott

Ideal Central Location Close to Tram and S Bahn

Good room size and good breakfast.

Business

8/10

Excellent

02 Jun 2023

Teresa

Staff was nice, room clean and spacious, lots of breakfast options. We were directed for money exchange and went just a few blocks form the hotel and into a very concerning neighborhood where the sex trade was alive and well on a weekday afternoon. We later ate in the nicer city centre area. Be aware of where you go as one block in the wrong direction makes a big difference.

Leisure Family

10/10

Exceptional

28 May 2023

Shama

Best place to stay

The staff was very friendly especially Seif. He helped us with early check in we came from a very long flight and he made an exception for us to accommodate early check in.

Partner

10/10

Exceptional

13 May 2023

Kiyoko

Good

Leisure Self

10/10

Exceptional

06 May 2023

Jangmok

This hotel is near the station, and the breakfast is wonderful. I really want to recommand this hilton hotel.

Business

10/10

Exceptional

04 May 2023

Stephen

The staff at Hilton Garden Inn Frankfurt City Centre were so kind to check us in early and make us a cup of coffee while we waited after our overnight flight. Very conveniently located near train station and a short walk to old town.

Leisure Partner

8/10

Excellent

02 May 2023

Ali

Hotel itself and facilities were good but the area where it is located is very rough with a lot of addicts, drunken people.

Leisure Partner

8/10

Excellent

12 Apr 2023

Mariela

The hotel is very conveniently located. It is close to the train station and to the commercial area. There are lots of restaurants around.

Leisure Family

2/10

Poor

30 Mar 2023

Nargis

Hotel is right next to red light district. It was very loud, a lot of drunk loud people. It felt very unsafe to check out the area.

Business Self

8/10

Excellent

12 Mar 2023

Terri

The on-site restaurant was very nice. The waitstaff was outstanding and the food was delicious.
The beds were supposed to be two queens, but they were smaller.

Leisure Family

10/10

Exceptional

12 Feb 2023

hassan

Location is good apnd room is great

Business Self

10/10

Exceptional

14 Dec 2022

Sally

Fab stay