Willy Hotel Frankfurt

Germany , Frankfurt
Frankfurt am Main, Neue Mainzer Straße, 24
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75 reviews shown

10/10

Exceptional

07 Dec 2025

Diane R

It was a great stay right near everything - the people (staff) were very helpful; they even offered to walk us to the Christmas Market!

8/10

Excellent

15 Jul 2025

Nina

A very basic accommodation, but the service was excellent. Good place to stay for a night or two and extremely budget friendly.

Leisure Family

10/10

Exceptional

07 Jul 2025

Pablo

I liked the attention of the staff, always willing to help

Leisure Family

6/10

Pleasant

14 May 2025

Martina

This property served its purposes for a one night stay. There isn’t anyone at the reception so you have to knock on the door. They were kind enough to hold our luggage before check in. Amenities were lacking (toiletries, closet, clock, etc.). The beds were comfortable.

Leisure Friends

8/10

Excellent

28 Dec 2024

Darlene Gay

I like how the place is a walking distance from the restaurants and tourists attractions. It is also near the train station. The room and bathroom is clean and spacious. The receptionist is nice.

Leisure Family

4/10

Poor

08 Oct 2024

Marcos

This is just a place to sleep and nothing else. They ask you for a cash deposito in case you break something. The main door is always open. The rooms smells like bar, the bathroom doors are broken. The TV doesn’t work. The beds are unstable.

Leisure Family

4/10

Poor

05 Jul 2024

Verified traveler

I wouldn't go twice!

I booked a one night stay for a last minute business trip. It was tough to find a room due to the big soccer tournament in town. The front desk was on the 2nd floor. There's a sketchy elevator, but i didnt realize it until i carried my bags up 4 flights of stairs to get there. The front desk man (owner probably) was not very attentive. He blew off my request for help in getting a taxi. The room had no AC, but there was a window up high that was opened. There was a smell of cigarettes, as if someine was smoking in the next room. The walls were scuffed, there was a lot of dust on power cords and in the edges of the room. The toilet was hard to accewss around a tight foor. The shower door was broken, letting water spray out of the door. I'd add photos, bit theres a glitch in thr app and its not letting me do so.

Business

10/10

Exceptional

09 Jun 2024

Susan

Spacious rooms

Leisure Family

6/10

Pleasant

04 Jun 2024

Monica

The property is located in an area very close to attractions, many dining options and the train station. Down side is we were told they were only open till 10 pm and no options to get in later as the doors are locked (we had to leave last destination early to make sure we arrived in time to get in)
We stayed here at the beginning and end of our trip, first stay we had to pay cash for city tax no credit card could be taken, second stay we were able to pay with a credit card?
no option for coffee or tea.
over all is was a pleasant stay, staff was very nice and location is great

Leisure Family

10/10

Exceptional

03 Feb 2024

Amrit

Good hotel

Family_with_children

10/10

Exceptional

03 Dec 2023

Karen

Maine Girl

Our stay was wonderful. The gentleman at the desk was very kind and helpful. The location could not have been better. We could easily walk to the old city. The hotel was very close to Willy Brantz stop from the tram, so it was very easy to get from our hotel to the Frankfurt Au Main airport.

The only thing that could have been better, were our mattresses. They were not comfortable at all and could feel the springs inside.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2023

Michael

Exactly what you need, and no more.

Our stay was great. You get what you need in a hotel, and no more. So, if you want to stay near the city center for a good price, this is a good deal.

Friends_and_family Family

8/10

Excellent

27 Jun 2023

Erin

Half a block away from public transit and a few blocks from restaurants and shopping.

Leisure Self

2/10

Poor

25 Jun 2023

Andrew

not a pretty area, stay away

8/10

Excellent

24 Dec 2021

Kehan

Overnight stay

Don’t feel like I paid for what I received as far as room size.

Business

6/10

Pleasant

12 Feb 2020

Cecilia

It was ok. But really expensive for what you get

Friends_and_family Family

6/10

Pleasant

06 Dec 2019

ADAM

It did the job.

Wasn't sure what to expect, but we didn't get our hopes up, at £26 per night we weren't expecting 5* accommodation or service. It was a bed for the night.
Couldn't get the TV working, despite changing it, colleague seemed set on having a working TV...
Shower was a nightmare, drastic fluctuation in temperature, but again, it did the job just about. Room was warm and Tidy.
Check in was simple enough and we even got in the room early.
Did not eat at the property, checked out at 11 and that was nice and simple too.

Friends_and_family Friends

8/10

Excellent

09 Nov 2019

Mitra

Friendly staff, very good location

Friends_and_family Family

10/10

Exceptional

26 Sep 2019

Verified traveler

Location is great. People working there are really nice and taking good care of you.

Leisure Self

2/10

Poor

11 Jun 2019

Verified traveler

Dirty, no a/c and in summer is hot. Cockroach insects

Leisure Family_with_children

8/10

Excellent

06 Jun 2019

Verified traveler

very close to City center, very good location.
Good place to stay

Leisure Family

6/10

Pleasant

11 Feb 2019

David

Disappointing

Fairly average hotel at overinflated rates due to a trade fair - needs to be upgraded

4/10

Poor

25 Jan 2019

Verified traveler

Internet access needs improving.

A budget hotel with good heating and comfortable beds. Internet access was poor or non existent, which was difficult for us. No storage for clothes other than a rack with hooks. It's in a good location of the train station and the center.

Partner

6/10

Pleasant

28 Nov 2018

Verified traveler

More of a hostel than a hotel

The hotel was easy to find, but check in was very slow and it appeared as they weren't prepared for me. They charged my card twice for my stay, but this was corrected. The room was spacious and clean, and the bed was very comfortable. I would describe it more of a private hostel room rather than a hotel room.

4/10

Poor

18 Sep 2018

Rob

As the last option I had to be close to the Römer, it was OK, but this a one star hotel. However for a one night deal it could probably be ok. The one thing to recognize, you are from just a couple of blocks from beautiful mall, coffee places, 20 mins from train station, 10’from the Römer, and across the street the European Bank. Like I said, as the last resource or looking for something cheaper close to everything, this is for you.

8/10

Excellent

19 Jul 2018

Changho

Good location and comport

The hotel is located in walking distance from Frankfurt Station and very convenience for shopping and sightseeing. Most of the facilities are clean. Good to stay with family.

Family

2/10

Poor

22 Mar 2018

Verified traveler

good location bad hotel

Poor condition, no TV screen, just a computer screen
very simple, some rooms water leaking from radiators

8/10

Excellent

26 Feb 2018

Verified traveler

Great Location

The location is great if you are visiting the banking district. The room is basic. however, the rate is low so if you don't expect too much, the hotel is fine. The room is clean and the shower is good.

2/10

Poor

26 Sep 2017

Brian

Bad Experiance

The rooms were very cold in late Sept but they would not turn the heat on until Oct 15. Thin tiles covered over cement floors held the cold and made it very cold. There were no rugs on the floor which were needed. The manager did not want to provide extra blanks or duvets, finally got them after fighting with him several times and him laughing at us for being cold. Other problems included: showers fell off the wall in the bathrooms; ragged torn and stained curtains; some power outlets did not work; the light switch for the room was hidden on another wall behind the TV; the glass part of the desk door was broken and the only way to open the door was to reach thru the broken glass; the garbage can lid flew off when we tried to open the can; one of the tables was broken and you could not set anything on it without the table top falling off; we could not get the TV to work properly and finally had to give up asking for that to be fixed; the TV was a 12 inch flat screen sitting on a desk literally 7+ meters away on the other side of the room, even if we had gotten it working we would not have been able to see it well.

2/10

Poor

18 Sep 2017

Verified traveler

Room looked like a 70s dorm room. Lights didn't work, bug on bathroom floor. Not what I would expect for the $$$

Family

2/10

Poor

16 Feb 2017

Verified traveler

good location but terrible hotel, max guesthouse

No staff, had to call for a key and terrible room. Waken by noise, Arabic music at 7 in the morning on a Saturday

6/10

Pleasant

12 Dec 2016

joan

Central

The central is near to the main station.Perfect if you want to go to the Christmas Market as it's only 5mins by foot

8/10

Excellent

12 Dec 2016

Kathy

Great location for exploring the city

We stayed here when in Frankfurt at the Christmas Market. Location was perfect. 8 minutes walk to the train station and about 5 from the market locations.

The room was clean but basic. Good shower. We didn't have breakfast so can't comment on that. We were allowed to leave our luggage in our room till we left for the airport at 6pm in the evening.

The one negative about the hotel is the fact that there is a night club in the basement of the building which plays music to 4am. We were on the same floor as the hotel reception in room 204 so our room was close to the nightclub therefore we felt the beat of the music when trying to sleep.

I would use the hotel again because of its location but would ask for a room higher up.

8/10

Excellent

08 Nov 2016

Chris

Good location for business area

I have used this hotel on multiple occasions as it is convenient for the offices, is within yards of the U-Bahn and also within easy walking distance of \"Old\" City and shopping area. The old building has no foyer or place for a lounge

2/10

Poor

22 Oct 2016

Wida

This place cannot be called a hotel, more like an apartment building. There's no lobby or security, but only a part-time reception counter on the 2nd floor after 3pm to check people in. The rest of the night and day there is no reception/manager. Upon checkin you get 2 keys, one for your room, and one for the hotel's street entrance. But the street door is always unlocked and one night there was somebody sitting in the stairway asking for help. Its a creepy place. Location is good.

4/10

Poor

20 Oct 2016

Almost literally last place on eve of bookfair

Dirty sheets, shower that didn't drain. But very near to the old city and Goethe house!

10/10

Exceptional

18 Oct 2016

Great hotel, spacious rooms, very clean

Close to transport and shopping. Large clean rooms. Comfortable beds. Very happy with our stay here. Good price.

8/10

Excellent

13 Oct 2016

Spacious, great location, clean

This hotel was a delight to stay in. We had a large room that was clean and tidy. The beds were comfortable and the in-room thermostat made it easy to regulate the temperature. Very close to transport, restaurants, and shopping.

2/10

Poor

02 Sep 2016

Terry

Horrible

What do I think about my stay? I didn't get a stay, as we found no one on site when arrived, and were refused entrance when I called the number. I had called ahead to make sure we could check in late due to arriving on 1:30 train. Was told sure thing. Train delay at Poland border for 3+ hours got us into Frankfurt @ 5:30. Ten to six I called the number on the desk, was told we could not check in even though we had previous day's reservation.

Stay away from this sh#t hole.

Called around several places to find them filled, but Hotel Kautz had a room for three and took us in immediately. Gladly recommend that place.

Family

8/10

Excellent

12 May 2016

Maribeth

Convenient for the financial district

Family

4/10

Poor

18 Feb 2016

Jackie

Good location but

Good location but for there's much left to desired. The hotel is close to the subway, center of the city, museums, allows convenient and quick subway transportation to Messe. The room we stayed in was spacious, but had poor decor, missed closets, and storage space, and the hotel staff failed to change towels and sheets on a reasonable rate. That made the feel of the hotel cheap (even though it was not cheap at all).

6/10

Pleasant

29 Nov 2015

Not Provided

I was only there for a 2 night stay, and the location was perfect for where i was working, which was a 2 minute walk away.
A very basic room that was perfect for my needs.

6/10

Pleasant

22 Sep 2015

Andreas

Good hotel, bad WiFi.

Everything was great EXCEPT a non-functioning WiFi.

2/10

Poor

02 Sep 2015

ZEE ZEE

No aircon, shower head loose, mouldy and rusty

The street noise was annoying because no air con and so a window had to be open all night , suggested by the owner.

6/10

Pleasant

16 Jul 2015

vijay

Decent hotel

Pros- Large, spacious rooms, good central location, friendly staff, right off Ubhan station

Cons- no air conditioning,no English channels on TV, no phone in room, limited reception hour

Family

6/10

Pleasant

06 Jul 2015

Debbie

Basic hotel at good price.

Large plain room for double bed and two singles in the city walking distance from train station. View of building across street.

Not a typical hotel as small reception desk is on 2nd floor and no restaurant, so we passed on the breakfast option. Mini refrigerator did not work but staff let us keep a bottle of water in their fridge. Reception stayed open until we returned for the night 11pm. Actual room key given, so must return it at check out.

Family

6/10

Pleasant

17 Mar 2015

Aaron

No Front Desk, but overall it got the job done.

I waited for an hour to check in as there was no attendant. I finally borrowed a phone form someone and someone answered and told me a room number and that the key was inside. It worked out, but I waited an hour in the lobby and nothing.

2/10

Poor

08 Dec 2014

ali

Bad hotel

No hot water no reception no heating inside the rooms

2/10

Poor

10 Nov 2014

Verified traveler

A Terrible Experience

Yes, there was a hotel: But this was the only positive issue during my stay. The Hotel is run by a group of Asians, who had only broken German and English language skills. It took half an hour to check-in; WLAN worked for some hours but then it crashed - and the staff was not able to restart the system. The rooms offer some basics, like a bed or a seat, but there is not much more. The fridge did not offer any refreshments, it was empty and dirty. In general, the rooms were not really clean.

2/10

Poor

06 Oct 2014

Verified traveler

not relevant

Booked / paid for 3 separate rooms - they could only accommodate us with 2(!)
The room where breakfast was meant to be served was closed throughout our stay with no explanation
There was was no receptionist available throughout our stay - either in the morning when we checked-out at 8.45am or during the previous night - very dangerous!
Hotel promised free WiFi - it never worked.
Stayed for 1 night only - will NEVER stay again!

2/10

Poor

08 Sep 2014

Ahmad

The worst hotel I have ever seen

Very derty hotel smill bad elevator out of order 2days we carry our bags from the fourth flour to the ground no AC very noisy street I couldn't sleep . I advise you to remove the this dirty hotel from your lest because it affect the image of your sight

Family

4/10

Poor

04 Sep 2014

Karen

Kind of creepy....

The \"hotel\" is part of the floor of a building, but only a few rooms. The front door is always open (said would be locked but we came back late and wasnt). There is one man who runs the whole thing, he wasnt at the front desk when we arrived and took forever and a few tries of us calling \"hello?\" in the stairs for him to come down and we could check in. The wifi was fine in the \"lobby\" but spotty in our room-and our room was right next to it, door opened to the desk.
Chairs in room and lobby not comfortable. There was a guy from Berlin that came for business later at night and was creeped out by it. He couldnt get ahold of anyone to check in, but rooms were all unlocked so went into one by ours. About 1 1/2 hours later the front desk guy called him saying never checked in. He said he was there, was in a room, no one to check in with. (Was at a bar, noise in background)
We both joked if someone came in the middle of the night and heard screams, feel free to knock the door down.

8/10

Excellent

09 Jul 2014

Max

nice hotel with tall ceilings

nice hotel, centrally located. I thought the extra 9 euros for breakfast was too much. Our room had a lot of dust on the floor. But no real problems.

8/10

Excellent

12 Jun 2014

Bargainman

Great location with special service

This was a nice but not luxurious place in an excellent location (close to subway and main train station). Good breakfast at a good price for the location. We would return.

Family

10/10

Exceptional

29 Apr 2014

John

Excellent location

Well located for the river, the old town, the train station etc. Rooms were clean and a good size, perfect for a fairly cheap short stay

Family

10/10

Exceptional

10 Dec 2025

Nilson

bien placé, très bonne chambre

Leisure Partner

10/10

Exceptional

14 Oct 2025

Francisco Javier

Los mejores sitios de Frankfurt y la estación de tren están a máximo 15 minutos a pie eso es excelente el centro está a 10 min

Leisure Self

6/10

Pleasant

25 Jul 2025

Verified traveler

Nicht so schlecht wie gedacht

Nach den schlechten Rezensionen rechnete ich mit dem schlimmsten.

Business

8/10

Excellent

20 Jul 2025

Christiane

Alles wie beschrieben, für den Preis vollkommen ok!

2/10

Poor

09 May 2025

Peter

Sehr spezielles Hotel, der Schlüssel wollten sie mir nicht geben bei Ankunft und es gab Streitgespräche an der Reception. Türen der Dusche habe sich beim schliesen ausgehängt..................und und und

Business Self

8/10

Excellent

31 Oct 2024

Ernst

Dusche

6/10

Pleasant

15 Jun 2024

Liliana

El hotel esta viejo, el cancel del baño casi se me viene encima porque esta despegado. Las luces se apagaban solas, le falta mantenimiento.La ubicación bien.

Leisure Family

4/10

Poor

25 Apr 2024

Frode

Dårlig hotell til en rimelig pris. Man får hva man betaler for.
Spesielt ille når man hører alle lyder fra badet til naborommet.

Business

4/10

Poor

17 Dec 2023

Karl-Ernst

Die Unterkunft ist nicht mit Worten zu beschreiben total heruntergekommen,Zimmertür
schleift am Fußboden, Duschtür fehlt halb ist durch Vorhang ersetzt Fußboden im ganzen Zimmer verdreckt und soetwas nennt sich Hotel.

Leisure Family

4/10

Poor

04 Dec 2023

Verified traveler

立地は駅とレーマー広場などの観光地の間にあり、とても良いです。スタッフの方のお人柄は良さそうですが、到着した時は誰もいなくフロントらしき物もなく90センチ枠くらいの木枠の窓？があるだけの狭いホールで不安なままどうすることも出来ずにしーんとした中で20分ほど待ってました。2階がフロント？である事はエレベーターのボタンに黒マジックでらしき事は書いてありましたが消えかかってたのでわかりませんでした。泊まるだけで良いのなら良いかも知れませんが色々と不安だらけのホテルでした。

Friends_and_family Family

8/10

Excellent

12 Jul 2023

Carlos Vega

El hotel es sumamente sencillo, pero esta muy limpio, el personal es amable, las habitaciones son muy amplias, las camas están en buen estado y hay agua caliente. Definitivamente si tu plan es solamente tener un lugar donde descansar y ducharte esta es una muy buena opción por su conveniente localización respecto a los atractivos de la ciudad. En suma la relación costo beneficio es excelente.

Leisure Family

8/10

Excellent

15 Sep 2022

Pierre

hôtel idéalement bien situé

nous nous attendions à une suite avec 2 chambres, puis nous avons reçu 2 chambres adjacentes avec une porte communicante. le service est plutot correcte, les chambres spacieuses mais les lits sont un peu trop mou à notre goût. L'emplacement de l'hôtel est super pour visiter à pieds le centre-ville de Francfort !

Friends_and_family Family

2/10

Poor

10 Jul 2022

Theresa

Der Gastgeber zeigte leider inakzeptables Verhalten. Unser Zimmer war um 15 Uhr, so wie in der Buchungsbestätigung beschrieben, nicht geputzt und beziehbar. Wir sollten unser Gepäck dann in einem benutzten, ebenfalls noch nicht geputzten Hotelzimmer stehen lassen, was uns aufgrund unserer Wertsachen nicht recht war, wir hatten allerdings keine Alternative, da wir zu unserem Termin mussten.
Der Besitzer entschuldigte sich nicht einmal, sondern betonte nur, wie teuer andere Unterkünfte in Frankfurt seien und dass wir im Prinzip keine Wahl hätten, außer zu bleiben. Als wir versuchten zu diskutieren, um unser Gepäck in ein verschließbares Zimmer stellen zu lassen, wurde er sehr laut und es fiel der Satz \"Sie sind storniert.\"

Als wir nachts zurückkamen, wollten wir unser Gepäck holen und hatten uns um eine andere Schlafmöglichkeit bekümmert, da wir ja eine mündliche Stornierung erhalten hatten. Bezahlt hatten wir das Zimmer zu dem Zeitpunkt nicht, da das Kartenlesegerät nicht funktionierte.
Als wir dem Besitzer dies mitteilten wurde er erneut sehr laut und ausfallend, schrie mitten in der Nacht direkt im Hotelflur vor den Zimmern der anderen schlafenden Gäste herum und wollte uns nicht gestatten, unser Gepäck zu holen. Da er sagte, er würde so oder so abrechnen, blieben wir im Hotel.
Das Zimmer war mäßig sauber, es lagen zwei tote Motten auf dem Boden.
Keine Empfehlung.

2/10

Poor

05 Jul 2022

Imma

al limkte del legale

Leisure Partner

6/10

Pleasant

04 Jul 2022

Andrea

Gute Lage

Leisure Friends

6/10

Pleasant

18 May 2022

Martin

Der Angestellte an der Rezeption konnte kaum Deutsch, dafür relativ gutes Englisch. Es war einfach sehr seltsam, dass meine Reservation nie von meiner Kreditkarte abgebucht wurde. Wir mussten vor Ort in Cash bezahlen aufgrund eines \"Fehlers mit dem Onlinebanking\" oder sowas. Darüber wurden wir im Voraus auch nicht informiert. Dies erklärt wohl, warum ich nie eine Bestätigungsmail bekommen habe.

Gleiches war bei den zwei Gästen vor uns. Diese hatten nicht genug Cash dabei und wurden zuerst zum nächsten Bankomaten geschickt.

Ich habe zwar eine schriftliche Quittung erhalten, werde aber trotzdem regelmässig überprüfen, ob mir das Geld nicht abgezogen wurde.

Leisure Friends

2/10

Poor

15 May 2022

Chantal

Uns wurde es einfach storniert, ohne dass wir davon wussten.

Leisure Friends

6/10

Pleasant

29 Nov 2021

Jan

Big rooms. Clean rooms. Would stay again. Close to christmas markets. Ok hotel. Too bad you cant pay with credit card.

Friends_and_family Family

6/10

Pleasant

04 Oct 2021

Albert

Der Aufenthalt für 1 Nacht war okay.
Der Service war etwas unfreundlich.

Self

2/10

Poor

14 Jun 2020

Youngyoon

Worst hotel

This hotel is the worst hotel in the world.
Especially raining day, the room was full of water. Room number is 505.
And other room maybe was painted, small was too much and my eyes were red and bloodshot.
Finally, There was no soundproofing.

Friends_and_family Friends