Name: The Doorman Goethe
Address: Kleiner Hirschgraben 6, Frankfurt, DE

10/10

Exceptional

12 Jul 2026

Michelle

Excellent apartment in a great location. Only stayed one night, but wil be back

Partner

6/10

Pleasant

01 Jul 2026

Mick

The stay was good, the apartment was good and location was good.

Be warned though it is a very noisy location all through the night. But I guess that the what you get when you stay so central.

We had some issues with checkin, well not really issues. A delayed receiving of an email ment we had some confusion about the check in process. However we received the electronic key email at around 2:50pm that went smooth.

The reception was unmanned so no

10/10

Exceptional

18 Jun 2026

Shannon

The room was amazing. A little confusing check-in process, but a great stay overall. Affordable with great views and an exceptional amenities for a long comfortable stay.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Mohamed

book it if you are digital oriented and you dont want to deal with the host. Very smooth digital check-in and Check-out. In the heart of the city and the shopping area.
Clean and spacious.

Self

10/10

Exceptional

19 May 2026

Justin

Great location in Frankfurt, we had a minor issue with the stove in our hotel room but it was fixed the next day and we were upgraded. Overall the hotel was very clean and the staff were super friendly.

Partner

10/10

Exceptional

26 Mar 2026

Aron

Very clean and right down around everything within walking distance

Self

6/10

Pleasant

29 Dec 2025

Leonardo

Lo que hay que destacar es la ubicación, la limpieza aceptable, pero el gran problema es la comunicación

Partner

10/10

Exceptional

11 Dec 2025

Susan Glemaker

Property was great, clean; wonderful location. Hard to contact hosts except by phone.

Leisure Family

10/10

Exceptional

16 Nov 2025

Jahhyun

Clean, great location, easy access

Leisure Family

8/10

Excellent

06 Nov 2025

JIM

lack of cooking pots, only one big pot, coffee cups are small, no proper knives, only one wine glass.

But apartment is clean good.

Partner

10/10

Exceptional

20 Oct 2025

Michael

Great apartment, without a lot of fuss or glamour. Location is excellent, near U stations and shops and restaurants. There was a glitch with the registration procedure, but they took care of it quickly.

Business

8/10

Excellent

16 Oct 2025

Ryan

Great little apartment in a perfect location. Very central and close to lots of great restaurants, bars, shopping. Train station is just a 2 minute walk. Checking in was a bit annoying…the check in office is a 20 minute walk from the hotel.

Business

4/10

Poor

11 Sep 2025

Khaled

I expected better

Checking in was very very bad. I did not receive the access code even though I registered through the official website. When I contacted them, they were not helpful and did not speak English. I waited in front of the building for 3 hours waiting to check in. Unfortunately, the air conditioning was very bad.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Michael

Great location and room, check-in could be better

The Doorman has very nice rooms and an excellent location. The rooms were clean and there was a lot of space. However, the check-in process did not go well. There is no front desk so you have to collect your keys from a machine. Unfortunately our room had not been cleaned properly and so we then had to call to talk to someone who changed our room. This worked out fine in the end but was a bit of a hassle at the time.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Lori

Nicely appointed

Leisure Family

10/10

Exceptional

14 Jun 2025

Charles

The Doorman had a very comfy bed, fully equipped kitchen, great bathroom, air con and lovely balcony. Despite being in the city centre it was very quiet at night. The only issue, I was never sent access instructions and had to phone up! But I would definitely stay again.

Leisure Self

10/10

Exceptional

31 May 2025

Walter

Very nice room that is clean and well setup. Its a.bit small but it works. Very nice and well lit bathroom. Surprisingly quiet considering the accommodations are right in the old downtown area. Yhe ossue we had is that when you book thru expedia, you don't get the email to register online. We had to contact the hotel directly to help us get access to our room. They were very helpful vut hours of extra time were required to check in. Do not book this place thru Expedia!

Leisure Partner

10/10

Exceptional

15 May 2025

Joanne

A bit noisy during mornings and daytime with construction in the area. Not the property’s fault. Property was very nice.

Business_and_leisure

10/10

Exceptional

18 Apr 2025

Jennifer

Superb location near cafes, shops, a train station, the galleria complex, historical Rosenberg. Quiet locale. Nice patio. The bed & linens were very cozy, but I did get overheated at night due to them being heavier weight. Small, but nicely appointed bath & kitchenette. Highly recommend the picnik cafe around the corner.

Leisure Family

10/10

Exceptional

25 Mar 2025

Zachary

Clean, modern, and safe. My only complaint is that there is no front desk, so if you are coming into town early you will need to figure out another solution to secure your luggage or carry it around with you until check-in time.

Business Self

8/10

Excellent

23 Jan 2025

Richard

Due to some mix up, I was assigned a room that hadn't been fully cleaned. When contacted via phone the concierge was quick to re-assign me to a different room which was fully satisfactory in cleanliness. Included two small bottles of water, and two pods for the coffee maker. There was no iron / ironing board available to press shirts for business, and I found the pillows on the bed were excessively large. Maybe thin pillows would be available from the concierge, but I didn't think to ask. Otherwise the experience was very positive.

Business Self

10/10

Exceptional

11 Dec 2024

Alexandra

Great apartment, modern & spacious

Great apartment, clean and modern, newly decorated/fitted, has everything you need.
Separate bedroom, lounge/kitchen and bathroom. Lots of space.
Perfect to bring our daughter back for naps.
Amazing location in the middle of town. Quiet apartment despite overlooking the Christmas markets.
Finding check in wasn’t the easiest - you go somewhere else to get a code so you then go to your appt building to use the code to collect the key from a box on the wall, and then you have to go in and out the building to walk across a courtyard to find your appt - not the clearest instructions, but the appt is worth it!
They never responded to my questions about a cot either so I would have to say poor communication.

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Alexander

very good

Business

8/10

Excellent

07 Dec 2024

Janet

Great location! Clean and roomy!

The suite itself was clean and well sized with a small kitchen (that we didn’t use). It was really well situated for meandering through the Christmas markets and old town. My only complaint was that the WiFi for our room was very unstable; we had to connect to our friends’ who were starting in the room next door.

Friends_and_family Friends

6/10

Pleasant

10 Nov 2024

Harvey

Mixed is an understatement!

We booked the “executive” room with extra space and a fully functioning kitchen, including an oven. However, we received a smaller room with a microwave that had a “convection” setting. Initially, we thought it was false advertising. On the second day, we called the helpline to complain and in turn got our correct room.

Clarifications:

The executive room does have a functioning oven, but ensure you get the correct room.
The air conditioning does not work; the controllers in each room are not adjustable. (Could not provide a reason as to why.)
The rooms have a hair dryer, although it’s not listed.
The room is spacious with movable furniture and comfortable sheets, though experiences may vary.
Room service only includes bin changing; bring extra bin bags (We needed to provide our own, for a two-person, Mon-Fri stay).
Hotel key / card system is unique and simple.
For cooking, you WILL need to buy basic necessities like oil and tin foil.
The smart TVs work, but connecting a wireless device requires a passcode, which the hotel refused to provide. (Could not provide a reason as to why.)
No towel service was provided during our stay, which is usually standard in most hotels.
The lacking of a lobby / helpdesk was VERY noticeable with our problems on this visit.
Would we stay again? Yes, with the right room.
Would we recommend? Yes, for location, size, and quality. Does the listing need adjustment for accuracy? Yes.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2024

Dwayne

A unique experience for a hotel, you are basically going to be staying in a condominium with every convenience you could ask for. It is located with restaurants within very short walking distance. The only thing you have to be aware of is that you have to pay careful attention to the emails that you receive as you receive a key from, a remote host dispenser, after hours there is nobody there.

Business_and_leisure Partner

2/10

Poor

25 Aug 2024

Verified traveler

Really disappointed with our stay. Check in was a major inconvenience. We waited outside with my baby for over 30 minutes and talked to multiple people before someone could give us the door code. We were given the wrong room key and had to call back to get it replaced. Then we had to lug our child and all our luggage around the block to enter from a different address than we were provided. Ultimately missed our dinner reservation due to the delay. Tried to get compensated for this inconvenience and were denied.

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Tammy

Wonderful place to stay. Clean, modern, quiet. The only issue is checking in. IF you use Expedia, you must call them and request the email with the code. Write the code down as you may not have internet. Even after putting the code in, we had problems opening the door. But, once this was resolved it was a perfect stay. I will definitely be coming here again.

10/10

Exceptional

14 Jul 2024

ERIKA

We stayed at the Goethe property. Keep mind the check-in is in a different location, just follow the email. The place is a studio, all brand new and has everything you need for a long stay. The bathroom was spotless. Impecable everything, think IKEA. Customer Service was superb, they went above and beyond when needed assistance. Close to the fun area (restaurants and bars) walking distance from the river, old downtown and train to central station and airport. This has been one of the best accommodations we’ve stayed, 5 stars!

Leisure Family

10/10

Exceptional

13 Jul 2024

Manjusha

Nice place at the center of the city and walking distance from everywhere.

Leisure Self

10/10

Exceptional

02 Jul 2024

Roxana

Fairly simple to find. There isn’t always someone at front desk but they were able to answer my call and guide me through the check in process. Spacious room, clean and modern. Can be a bit confusing if you’re in the second building but overall great place.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Francisco

Nice property, clean and very comfortable, modern and plenty of space, would stay here again

Leisure Friends

8/10

Excellent

10 Jun 2024

Allison

Comfy and clean place to explore Frankfurt from.

Check-in was a disaster though, would not recommend if you’re arriving later in the day or there is the potential to have delayed flights. Booking though Expedia meant I didn’t receive emails that would let me check in and I had to run to a nearby cafe before they closed so I could get a keycard to enter the building. Staff were friendly on the phone but don’t book if you expect people to be around to help you check in.

Business_and_leisure Self

8/10

Excellent

31 May 2024

Sonma

Clean, comfortable and modern, central location with easy access to everywhere you want to go by foot or public transportation. Living area in the executive suite was smaller than expected. Check-in was not smooth; same thing people have complained about - the digital key via the app didn't work; inconvenient when you're tired after a long trip. They did respond quickly and sent someone to give us the physical keys. The digital key worked the next day.

Leisure

10/10

Exceptional

23 May 2024

Marina

The Doorman is a great place to stay.

It’s an amazing place to stay in Frankfurt. It’s close to the train station and to the Old Town. The room is impeccable! You have a small kitchen equipped with everything you need. It feels like home. We had a small hiccup- somehow didn’t receive an email with an electronic key to the room, we called the number, which was provided on the door and in 10 minutes the key was delivered in person to us. They were very helpful.

Partner

8/10

Excellent

13 Mar 2024

Robert

The non existent receptionist

This place is on “auto pilot” no one at reception. I could not find the app they recommended. Had to call Hotels to contact management, had to go to a coffee shop to pick up keys. Was tired and had to “troubleshoot” check in. Other than that the place was clean and in a great location. I’m all for “new” ways to improve, but I feel at this level a call to ppl that book to let them know “the process”

Partner

10/10

Exceptional

11 Jul 2026

Giang

This service apartment is perfectly stay for our family. It’s easy access to check in all interesting places & right next to shopping center in downtown. We will finally choose this place for our next trip to come back to Frankfurt.

Family_with_children

6/10

Pleasant

28 May 2026

Ümit

Room was clean and tidy. Kitchen is enough for cooking. But there is no reception it was big problem for me. My android phone did not work with mobile access app. The office number did not answer. We can enter with my wife's iPhone if I was alone i could not enter my room. AC did not work so I messaged Whatsapp help number but no return. Rooms clean and big, location perfect but if you need help you are alone

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Wolfgang

Das DOORMAN an der Hauptwache liegt SEHR zentral, die Ausstattung ist recht neu, auch wenn der Teppich und das Sofa nicht mehr ganz \"sauber\" waren und der Ablauf im Handwaschbecken stark gerochen hat ... war das GESAMTE Appartment tip-top in Ordnung und mitsamt Handtücher, Bettwäsche und Küchenutensilien TIP TOP Sauber und gänzlich in Ordnung. Check-in easy, check-out easy und eben SEHR zentral!

Self

10/10

Exceptional

08 Feb 2026

Leonie

Kamer was schoon, ruim en luxe

8/10

Excellent

02 Nov 2025

Mirko

Zimmer top, nur die Türen der Nachbarwohnungen sind sehr laut und diese hört man.
Lage perfekt.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Lien

Good location, good room, good vibe.

Business

8/10

Excellent

09 Sep 2025

Lien

Comfort stay

The room is great and clean. I like it😀

Business

10/10

Exceptional

17 Aug 2025

Guillaume

Good place

Très bien et en plein centre
Très bonne hôtel pour affaires ou découvrir Frankfurt

Business

8/10

Excellent

10 May 2025

Hiroyuki

チェックインのための情報の通知がメールされるタイミングが遅かった。

Leisure

10/10

Exceptional

21 Apr 2025

Brigitte

Super zentrale Unterkunft in einem top Zustand.

Leisure Partner

6/10

Pleasant

22 Mar 2025

JOSEPH

Le problème majeur était l'absence du code du wifi et malgré nos différents appels téléphoniques, c'était impossible pendant 3 jours d'obtenir ce code. Nous étions à Frankfort pour une raison professionnelle, il fallait donc sortir de l'hôtel pour utiliser l'ordinateur et le wifi.

Business Partner

2/10

Poor

20 Mar 2025

Charlotte

A fuir

Le pire Check in du monde
Pas reçu d’e-mail avec le code (ni dans les spams)
Le monsieur au tel m’a envoyé à pieds à l’autre hôtel du même nom du Stuttgart
Tout ça pour rien car il aurait pu me donner l’info par téléphone
Service client catastrophique

Business

10/10

Exceptional

16 Feb 2025

Hans-Jürgen

Jederzeit wieder.

Toller Zustand der Einrichtung, alles sehr sauber. Schöne und effiziente Einrichtung.

Leisure Self

10/10

Exceptional

23 Dec 2024

OKCHUL

Cleanliness and location