Name: City Hotel Mercator
Address: Mercatorstrasse, 38, Frankfurt Am Main, 60316, DE

8/10

Excellent

16 Jun 2026

karen

Excellent location fir darts. Clean.hotel, friendly staff. Continental breakfast

Partner

8/10

Excellent

28 Dec 2025

Yesmary

Good place for a short stay. Room was clean and breakfast was varied, but lacked gluten free options.

Leisure Family

6/10

Pleasant

15 Oct 2025

Okechukwu

,

8/10

Excellent

08 Feb 2020

Verified traveler

Inexpensive option close to the Zeil

The hotel is in a pretty convenient place for getting places, as it’s pretty close to a transit stop. No A/C in my room and the road noise was too loud to keep the window open, but did get a small (though also loud) floor fan when I asked.

Business

8/10

Excellent

21 Nov 2019

Verified traveler

A very nice area with a lovely Though hidden Chinese garden nearby

8/10

Excellent

21 Nov 2019

Verified traveler

Clean and simple hotel well located in Frankfurt area

Business Friends

8/10

Excellent

02 Nov 2019

Verified traveler

The property was clean and tidy. Nothing special or spectacular but had all the necessary amenities. The 10€ breakfast was worth the price as it was plentiful and quality. Room service was Adequate and prompt. Overall, a good experience at a Bargain price.

Business Self

8/10

Excellent

20 Oct 2019

Verified traveler

This hotel has small but clean rooms and is in a good location. It's an easy walk to the Innenstadt area and the river (approx. 25-30 minutes), and about 10-15 minutes walk to the Merianplatz area with cafes and restaurants. There's a Rewe supermarket around the corner to get supplies and there are 2 U-stations also within walking distance. Friendly staff. It's a little small for families but perfect for business/solo travelers and couples.Would stay here again.

Friends_and_family Family

8/10

Excellent

25 Feb 2019

David

A good three star hotel

First looks are not impressive, the Mercator is the ugliest building in its street, but do not be put off. The hotel is in a quiet area, with only a little noise from the odd passing car, so light sleepers will appreciate. Very much a three star hotel with little pretension to be anything else, but unlike many 4 star hotels, it has a homely feel. Very convenient for the charming and equally homely Berger Strasse area and not too far from City centre, which is walkable for anyone who is fit.

Family

10/10

Exceptional

14 Jan 2019

Verified traveler

Easy walk from tram #12 or even Konstablerwache Station if you wanted.
The reception staff was able to help us in English, the rooms are clean and have ample room. There is a really good restaurant across the street for pizza and a drink. Highly recommend that too. Overall, a great stay with easy access to the entire city.

Leisure Partner

8/10

Excellent

10 Dec 2018

Brendan

Nice area

Hotel was fine, not the most modern, but no problem. Quite a nice area. Easy enough to walk to the city centre. A couple of restaurants within a minutes walk also. There was a tram and a tube stop about 2 mins walk also. We are a family of 3, there wasn't that much space in ouf room, but if wasn't a problem. We would stay again.

Family

6/10

Pleasant

05 Oct 2018

Mounir Masoud

Only Location is good

Location is great very near from zeil street and most of Frankfurt attraction.
The room was small and staff wasn’t friendly

Family

8/10

Excellent

02 Sep 2018

Verified traveler

Great stay in Nordend Frankfurt

This is my 3rd year to stay at City Hotel Mercator. The rooms are very comfortable, clean, quiet, well located and have all the amenities I need or want

10/10

Exceptional

14 Aug 2018

Deb

hidden residential area gem near city center

this place was exceeded my expectations with the affordable price we paid, the friendly, helpful staff, and a location that was within walking distance to the city center yet out of the way and in a completely safe and pretty neighborhood, where Frankfurt residents actually live. we were able to find some hidden gems, authentic German restaurants and beer gardens, and feel like we were a part of the actual city rather than tourists coming to see some main attractions. the staff helped us with anything we needed and were always smiling and easy to talk with. we loved it!! rooms were also good-sized with nice, big windows and really comfortable beds. absolutely recommend!

10/10

Exceptional

22 Jun 2018

Saj

Hotel was nice and clean. The room was well equipped and clean. The staff were very helpful and friendly. Would recommend to my friends and family.

10/10

Exceptional

11 Apr 2018

Elle

Fantastic services and condition!

I stayed here for 2 nights and absolutely loved it. Staff were so helpful and friendly. Even though I was a solo traveller, my room had 3 beds, was large and comfortable - great if I wanted friends to stay over. Bathroom was in top condition. Internet was great. Only downside was that the front desk wasn’t open at 7am as specified on the day I wanted to check out early. But the kitchen staff happily assisted me and took my key off me.

10/10

Exceptional

21 Feb 2018

Verified traveler

Nice hotel

Excellent location and decent clean rooms. Staff were professional and polite!

8/10

Excellent

17 Sep 2017

james

Nice hotel with convenient location

I was impressed with this hotel. An excellent Italian restaurant is right across the street and many other restaurants are close by. The lobby staff was very friendly and helpful.

8/10

Excellent

03 Sep 2017

Veronica

Wonderful choice for price and position

Wonderful choice for price and position, problematic with entering the hotel after 22 at night, but still OK

6/10

Pleasant

20 Jul 2017

Abdalla

🇺🇸 Close to down town

No air condition in the room inter. E.g. Is very weak

10/10

Exceptional

17 Jul 2017

Sara

This was a very clean place with really friendly staff in a very quiet neighborhood, yet near to the train and downtown. Breakfast was great - very convenient and lots of variety. We would recommend it to anyone.

8/10

Excellent

28 May 2017

Arjay

Average

Room was ok. Hotel does not have its own parking and you have to pay.

4/10

Poor

22 Jan 2017

Verified traveler

Overall, disappointing

Hotel was somewhat hard to find, and when we did, there was absolutely no place to park while checking in. We did manage to get a parking place at the hotel only by sheer luck, one of only three offered by the hotel and the parking area was not what I would call \"secure\". Hotel lobby was clean and presentable, and staff was helpful and friendly. Our room, however, was a BIG disappointment. Not at all what was shown in the website pictures...not even close. And honestly, the room was in dire need of refurbishment: there was water damage on the wood floor near the bathroom, and also on the bathroom door, which was basically ruined and peeling near the floor. The walls could have used a coat of paint, or total overhaul. The hotel was farther from the city center than I had anticipated, which was my fault, I should have checked the map more closely; however, for the price they are charging for rooms, this hotel should have been much closer to the city center or much cleaner and well kept.

10/10

Exceptional

01 Jan 2017

Verified traveler

Nice and friendly staff

The staff are really helpful and nice. Excellent staff service impresses me and the receptionist is particularly helpful.
Reasonable price.

6/10

Pleasant

11 Dec 2016

NS

Easy walk to city centre

Stayed 2 nights in a triple room with our 3 yr old and 5 month old. Arrived early (11am) but were still allowed to check-in and get our room. Cot was put up ready for us on our return later. Small but perfectly serviceable room. Short walk to main shopping district so ideal for Christmas markets.

6/10

Pleasant

30 Aug 2016

Jacob

Great value, great location, a bit noisy

Hotel Mercador offered a reasonably-priced room in an excellent location. In a short 15 minute walk, we found ourselves in the heart of Frankfurt, filled with cafés, shops, and many of the popular sights. However, guests may hear noise from other guest's doors opening and closing throughout the hotel, and noises from the street (cars, garbage collection) easily creep through the walls.

Family

10/10

Exceptional

15 Jul 2016

Dok

Nice hotel everything is walkable.

Stayed 3 nights and walked to old town each day, about 20 minutes.

6/10

Pleasant

11 Jul 2016

Verified traveler

as a tourist is not the best place to stay , there is nothing close to the hotel, but is nice and employees are very helpful

10/10

Exceptional

06 Mar 2016

Caroline

Decent enough for a night or two

Place was comfortable and nice after a day of traveling. Nothing too remarkable about the area but a good stopping point

4/10

Poor

22 Feb 2016

Verified traveler

Centrally located but NOT 3 star!

The hotel was priced highly as the Trade Fair was on, in the week we visited. The hotel is not a 3 star establishment. Whilst the communal areas were okay, as was the breakfast which was fine for the amount which we paid extra per person, the room we had was small for 3 people, had no carpets and was quite cold. Under the beds had not been cleaned very well either. The towels were very small and threadbare, so not absorbent at all, and the shower curtain was not clean. We also had to ask for extra towels as there were not enough for 3 people.

6/10

Pleasant

02 Feb 2016

Verified traveler

Quiet

Pleasant reception at all times. A quiet hotel. Close to the old city and not far from Hauptbahnhof by using tram 12.

8/10

Excellent

13 Jan 2016

William

Excellent value

The hotel is excellent value. It is within walking distance of the downtown core and there are very good restaurants close by. It is very quiet at night. My only quibble is it should provide better reading lights in bed.

Family

6/10

Pleasant

23 Dec 2015

Verified traveler

Very close to Christmas markets.

Great for a night or two. Close to everything you need.

8/10

Excellent

17 Nov 2015

SLeite

Good hotel, set in a quiet yet central location

Even though the hotel is located away from the action, it is fairly easy and quick to reach the more desirable areas of Frankfurt. That makes it a good choice, for it is comfortable and more reasonably priced.
Breakfast is very good, recommended extra.
Wi-fi internet is a bit complicated system, you must get a ticket from the front office every day and it expires frequently.

Partner

10/10

Exceptional

11 Oct 2015

Anne

Clean and comfortable hotel

Stayed here for 3 nights during October 20015. The hotel looked a bit tatty from the outside, but we were pleasantly surprised when we entered. check in was quick and all the staff we met were very friendly and helpful. Our breakfast was not included in the price but we did pay extra for breakfast which was very good value, buffet style help yourself continental breakfast. The room we booked was a twin, and we had a double bed and a single. The ensuite room was very clean and tidy and equipped with a hairdryer, fan and mini ironing board, but no kettle.

8/10

Excellent

08 Oct 2015

S

Affordable Option in Quiet Area

I booked a number of rooms for family for a couple of days. The reception was helpful, especially in requesting taxis to the airport and understanding what was around the immediate area. The rooms were clean and comfortable. My family really like the area. They appreciated that there was a Rewe supermarket nearby as they needed to prepare their own breakfast due to dietary constraints. The price was very affordable and perfect if you just needed a place to sleep. Our only complaint was that the cleaning staff was very rude. When I came to pick up my family I called for the elevator and when I opened the door a cleaning staff member was quite upset that I wanted to use the elevator to get to family's room 3 floors up. I spoke to my other family members and their only complaint was the attitude of the cleaning staff. Other than that, it was a good place to stay.

8/10

Excellent

26 Sep 2015

James

Close to downtown - but not too close

Good little hotel, close to U-bahn, restaurants within three block walk, GOOD Breakfast.

Bed pillows to small and too soft.

Partner

8/10

Excellent

03 Sep 2015

Mikala

Nice location

Great neighborhood! Great hotel for the price!

Partner

8/10

Excellent

15 Aug 2015

Ali

Value for Money

Good location (near to market place and train stations - walk to the stations is pretty good as well with a park in between), friendly staff and nice rooms. There is no Airconditioner in the hotel so during summers it can be pretty warm. However rooms do have electrical fans. Overall good value for money and recommended

6/10

Pleasant

27 Jul 2015

David

Off the beaten track, into the real city of Frkfrt

Dated and a bit rundown....but reasonable value. Easy to find, tram or taxi, interesting neighbourhood of bookshops, cafes and restaurants. GOOD FUN FOR AN URBAN EXPLORER

8/10

Excellent

07 Jun 2015

Lynne

Great value accommodation close to Zeil

I travelled to other locations in Europe. The room rate for the Mercator was about the same but the standard was so much higher. Better furnishing, better locks!

8/10

Excellent

02 Jun 2015

Janice

Great location

We were able to walk to Romer district and across the Main river. Quiet neighbourhood just beyond the shops and restaurants.

8/10

Excellent

24 Mar 2015

Jesús Antonio

a week in Mercator

Nice hotel, bordering the city center in a nice area, good breakfast, goog attention and very clean.

Partner

8/10

Excellent

24 Feb 2015

Verified traveler

Carnival visit.

Leisure stay to enjoy the carnival & city.

Family

4/10

Poor

17 Feb 2015

Andrew K.

Business trip.

This hotel is in a fairly good position for visiting the Messe. If the management spent a little on improving the lighting in the rooms, it would make a lot of difference. The lighting provided is awfull, dull and makes it difficult to even read a newspaper.
The breakfast was not good and again would not cost a lot to improve, even charging a little more would be acceptable.
We were staying for business at the Messe and so the hotel rates increase for the period but the level of comfort and quality of service does not alter.
I would recommend this hotel if it made more of an effort.

8/10

Excellent

22 Jan 2015

Catherine

Comfortable small hotel in good location

Comfortable small hotel less than 10 mins walk from Konstablerwache S/U Bahn with a convenient tram stop nearby. Great area for restaurants and shopping(recommend Greek Ariston)and felt safe to walk after dark. Friendly and helpful staff particularly afternoon/evening and good breakfast buffet that you pay for if you have it. Only small negative is hot water in my shower ran very slowly. No real amenities in the hotel but a drinks vending machine in the lobby. Wifi was faultless and free. I would recommend it if you are not planning on spending a long time in your room.

6/10

Pleasant

08 Dec 2014

Tet H.

Adequate for a budget traveller(not backpacker)

10 minutes walk to station n taxies waiting in the cab rank did not want to fetch us to hotel , 1 km away!

No eateries nearby except an italian restaurant. However there is a nearby retail food outlet Reve round the corner

Room does not have kettle or provide water to drink

overall for the prize i paid, i have no compliants. Don t expect bell hop or cinceirge services or parking (on street)

Family

8/10

Excellent

08 Dec 2014

Dizzy

Great access for markets

Decoration a little tired but good basic hotel - warm, clean, tidy and comfortable! Staff great help and close to transport links for Christmas markets. Great weekend!

8/10

Excellent

19 Nov 2014

Gordon

Budget price hotel near shopping centre

Stayed a long weekend here to visit family. Furnishings a bit dated but room clean and tidy. Ok for location and price. Reception staff friendly and helpful. Would have been nice to have tea/coffee making facilities in room rather than machine in reception which you couldn't access after reception shut!!

Partner

6/10

Pleasant

16 Nov 2014

Alan

Good value in a good location.

Rooms clean and tidy. Great value for a short stay. Could tend to be a bit noisy if hotel was full in peak season especially if your in a room by the lift. Lift is old and doors slam. Other than that definite high 3 star rating.

10/10

Exceptional

28 Aug 2014

Pat

Pleasant stay in a real neighbourhood

A very pleasant hotel located in an actual neighbourhood, but still very close to the U5 for transit. It is within easy walking distance to the Deutsche Nationalbibliothek. Good, varied breakfast. Although there is no airconditioning, it was not very hot and the big windows open to allow air to circulate. Wifi worked well.

10/10

Exceptional

26 Aug 2014

Mike

Good deal

Early checkout is a nice feature since I needed to leave at 6AM to catch an early flight, was told by receptionist to just leave the key in your room and close the door and no need to see anyone in the lobby since the lobby is open only from 7AM till 11PM.

No complaints, room had free and speedy internet, everything was spotlessly clean, room is modern.
Receptionist spoke good English which was good since I don't speak German.

Just a warning for those with a vehicle. Parking rate at hotel is reasonable and likely your only choice. There is very limited parking in that neighborhood since the parking is restricted to residents with permits only and there is a very limited and very inconvenient window where you can shortly park your car free of charge. Given that the hotel is next door to the police station, you probably don't want to risk parking outside of the free permitted hours to non-residents with all the police cars parked around the hotel.

4/10

Poor

22 Aug 2014

johnny

Not a 3stars hotel in my opinion

I really did not like the stating the tv never work they dont have any wake-up calls and they giveme a none wirking clock dont even have any coffee or water was no climate control in the room elevator was out of service the plase was clean and the location was pretty decent I dont think it is a 3 stars hotel in my opinion

10/10

Exceptional

16 Jul 2014

Verified traveler

Great location

Great location at a great price. Just a few minutes walk from the central.

6/10

Pleasant

06 Jul 2014

travellingben

pretty standard. helpful staff but didn't go out of there way.

stayed two nights. was able to extend my checkout by 1 hour but not 2. room was clean and had all the essentials.

6/10

Pleasant

05 Jul 2014

Verified traveler

ideal for city centre and public transport

hotel was comfortable but close to busy road. ideal for city break.

Partner

8/10

Excellent

30 Jun 2014

Verified traveler

Nice hotel near the city center

Good hotel comparing the price, in a walk distance from Zeil and historical Frankfurt.

10/10

Exceptional

29 May 2014

J.E.

Quaint European hotel with immaculate rooms

This charming small hotel is provides a comfortable and sparkling clean room, with excellent wifi quality, pristine linens, and a cold fridge. The large windows open and the area is quiet and charming. You are about 10 minutes walk to Zeil shopping area. I arrived from the airport via underground S9 + one stop on the tram + a short 8 minute walk up the quiet road, with my luggage in tow. While not located \"in the centre of everything', this hotel is not difficult to get to and it has many advantages, including affordability, comfort, and style. I would have loved to try the breakfast but I was not feeling well. There's a vending machine for cold beverages next to the front desk. Other hotel guests who I spotted appeared to be foreign young people of about university age.
I would go back here again, and I hope next time I am healthy enough to go to small bar conveniently located directly next door, for some authentic German beer and food.

10/10

Exceptional

09 May 2014

Verified traveler

Very convenient for Frankfurt Airport

Excellent, and very convenient by public transpo to airport. Al.so, there is a beautiful public park with garden about a blk away. Enjoyed my stay and will return again whenever I need to transfer in Frankfurt.

6/10

Pleasant

21 Feb 2014

burm

Perfect place to stay overnight

The staff was very warm and welcoming. They allowed me to stay in a nearby hotel when they saw that one of the bathrooms was not functioning properly.

8/10

Excellent

27 Sep 2013

Cody

Quick overnight

My friends and I really just needed a place to sleep for the night and this hotel did the trick with even more. It's great for the price and easily within distance of the whole shopping strip and some bars. If I were to stay in Frankfurt for a long period of time I would consider staying here again.

8/10

Excellent

04 Sep 2013

Paul

Convenient, relatively close to the city centre

The hotel was fine for a short stay. It is close to s-bahn and close to the city.

6/10

Pleasant

10 Aug 2013

frequent travel

Average, good for a one night

I didn't like the point that the reception close early other than that everything else was average

6/10

Pleasant

10 Aug 2013

Verified traveler

clean but small rooms

We had a triple room booked. The room had three single beds and was quite small. The room and hotel was clean. A great hotel if you just need a place to sleep at night. There is little space for relaxing in the room. Location is very good to the city centre. No air conditioning but the windows were very large and they opened all the way.

8/10

Excellent

31 Jul 2013

Verified traveler

Good value!

Front desk staff were only so-so, but the location was close enough to the old town without being too close to the noise. We didn't bother with the breakfast, but found a great place near the shopping area we loved. Overall, a good value. We loved the Italian restaurant next door - as good as many of the places we visited in Italy - plus it was reasonably priced and had a nice neighborhood feel.

6/10

Pleasant

16 Jul 2013

Mae

Great location in a very quiet area. Close to dow

Great location in a very quiet area. Close to downtown. No A/C in the room

Family

8/10

Excellent

25 Jun 2013

SB

pleasant

we were there in mid-June and it was so hot!
the room didn't have air-conditioning but had a fan. (some room didn't even have a fan in their room) we were struggling while we were staying in the room ( days and nights). the reception closed at night and they locked the reception area that had drink machine. so i would recommended to buy drinks beforehand. most staff couldn't speak English well.
however, apart from these issues that I brought up. everything else was fine!
the walking distance from hotel to the city centre (Hauptwache or konstablewache), we didn't need to spend much money on transportation.

Partner

4/10

Poor

21 Jun 2013

Geez

Will not recommend or return

Although the hotel was located centrally with just a walk away from Konstablerwache station & Zeil.......I was not very happy with a few things..........First the staff was very unfriendly......wouldn't smile at all.& when I say at all, I really mean AT ALL!!! It didn't appear very welcoming to me at least ....neither would they smile at my first incoming (check in) nor any other time of the day......felt very un-welcomed!!! Secondly, there were just repeat JUST no instructions within the room...no instructions about operating TV, or the room heater.......forget about that..most importantly the telephone did NOT mention the simplest thing....what numbers to dial for reception or other things!! That was the most funniest thing! I wouldn't recommend or return to this hotel ever again!

2/10

Poor

24 May 2013

Verified traveler

never I will stay there again

Room too small no aircon no safe .elevator to small and old.no one in the front desk from 11pm to 7am .I have stayed in a better place for the same price.

10/10

Exceptional

12 May 2013

Verified traveler

Metcator frankfurt

Real good place , would send my mother!

10/10

Exceptional

20 Apr 2013

wayne

Great location near city center

The hotel was easy to find with the GPS in the car and hotel parking was a big plus. It's an easy walk to all the central major sites in Frankfurt and it was easy to find good restaurants close by for both breakfast and dinner with many ethnic choices other than German. Well priced for the quality.

6/10

Pleasant

20 Feb 2013

CM

5/F is just so so

This hotel is 20 mins taxi ride from the train station- walk 10 mins to the closest metro- the historical center is easy to walk around in an hour and get a day pass for metro if you wish. The hotel offered us 5/F and the shower is really inconvenient.. I need to knee down to get my hair wash, and it does not have a shower door so the water easier flood out. Overall, the bed is too soft but the pillow is alright. Have a fan and heat in room. Breakfast 8 EURO is too expensive but there's not much around so it's more convenient for us to eat there. Basic fruit, yogurt, bread, cereal, boiled egg etc..

10/10

Exceptional

04 Feb 2013

Raymond M

Quiet in the midst

Hotel personnel are very helpful and friendly. I always stay here if the price allows the stay. The hotel in in a residential area but very close walking to shopping and night life. This has been my favorite Hotel when staying on my own in Frankfurt.

6/10

Pleasant

28 Jan 2013

Verified traveler

Ok place to stay

Ok place to stay - closer to the Frankfurt central

Family

10/10

Exceptional

27 Jan 2013

keanuhea

It was good.

Originally we were to arrive around 10am but due to a flight change we showed up at 7am. Very easy to get to from FRA airport. Take the S8 or S9 Konstablerwache to the U5. You can actually walk from Konstablerwache as well. Cost from FRA to Konstablerwache is under 5 euros. Hotel had an Orange lit sign and stands out once you were on the street. Front Desk opens from 7am to about 11ish (or until last guest checksin) and associates spoke both German and English. Their service was great. Room was clean. Hotel is a walk up, we were on the 4th floor so it was a hike. Walls and floor made of hard marterials like concrete...sound is very reflective within the hotel, however, it was on a very quiet street so no street noise. We asked Front Desk to recommend a place to eat and was directed to a specific eatery and also a nearby street with about 50 places to eat or else Konstablerwache has decent eateries. Free Wifi was helpful as well, Front Desk has a security code so remember to ask for it at checkin to avoid walking back down the stairs. They offer a Breakfast for 8 euros, and it is worth it if you are a big eater: Two types of Eggs, meats cheeses, cereal, breads, coffee, milk, OJ, Tea.

6/10

Pleasant

03 Jan 2013

AmericanTeacher

Nice, Small Hotel for short stay

We had a triple room for us and our daughter (6). It was quite small. The hotel was within walking distance from the underground, but also really close to walk to a lot of the attractions (we walked to the Zoo and to Ziel street- the shopping area).
We went over New Years and were unaware that all stores would close early on New Years Eve, so finding food in the area was a little difficult.

10/10

Exceptional

15 Dec 2012

Verified traveler

secluded ın the mıdst of everythıng

Stayed at thıs hotel several tımes prevıously and each tıme the frıendly servıce orıented staff has been a welcome ın Frankfurt.The locatıon ıs perfect to be away from the hustle but yet rıght ın the mıdst of ıt.My fovorıte place to stay ın Frankfurt.

8/10

Excellent

08 Dec 2012

William

Germany Visit 2012

Nice clean Hotel. Good variety for breakfast, but a little expensive. Noisy, but only because of it's construction.

4/10

Poor

08 Dec 2012

Bob

Good location but very basic.

This is a very basic hotel, which is clean but would benefit from things like carpets and curtains in the rooms. Furniture is old style, radiators original, decor old fashioned, and lift only goes to the fourth floor out of the five. Everything works and bed comfortable, but not modern standard.

10/10

Exceptional

16 Oct 2012

Stella

The hotel was well situated, on a quite strreet, a 10-15 min.walk to an underground station as well as the main shopping area. Clean and friendly staff.

6/10

Pleasant

30 Sep 2012

Ellie

nice hotel, unfriendly staff

nice, clean hotel, easy to find but unfriendly staff.

8/10

Excellent

09 Sep 2012

Penny

Good location and price, soft skills need work

Located in a quiet residential area, very close to public transport (<5 min.) and the main restaurant/shopping district (10-15 min. walking), this hotel has a lot of promise, but falls short in several key areas. On the plus side, fast free internet and a fridge in the room were extremely handy, the bed was comfortable (pillow a bit thin) and a fan kept the late summer warmth under control. However, the front desk staff were uniformly brusque and disinterested, there was no kettle/coffee/tea in the room, room service arrived very early (8.30-8.45) and breakfast was €8.

8/10

Excellent

30 Aug 2012

Verified traveler

great hotel for spending one night.

10 min away from the main train station,wich brings you to the airport.Nice hotel for one night stay.

6/10

Pleasant

26 Aug 2012

Verified traveler

Not as promised

We stated in our reservation that we are 2 adults+2 kids and got a triple room with 1 twin bed and 1 small bed... there were even only 3 pillows and 3 towels ... And when we asked the receptionist about that, she was very unpleasant and said that this is what they have. She also couldn't give information about where to park and was very unfriendly.

10/10

Exceptional

07 Aug 2012

Brian

Affordable and good

This was simply the best value-for-money hotel I've stayed in for a while. Perhaps I was a bit more fortunate by having a room at the end of the corridor (there are some next to the stairs), but it was quiet, comfortable, and clean - as well as close to the city; even Sachsenhausen is within walking distance (20 minutes). And it's got wifi. I didn't have breakfast as it was a bit expensive.

8/10

Excellent

01 Aug 2012

Gary

Good hotel - but let down by lack of air condition

Overall a good stay, close to centre for shopping and the main sights. Late check in was allowed by password and key drop off, which was a good way to allow us our post midnight arrival. It was hot in Frankfurt and the room was way too hot, even with windows open and fan on it became uncomfortable to sleep, due to the heat. Air conditioning is a must !

Family

8/10

Excellent

29 Jul 2012

ST

Nice stay. Room was clean and large enough for two. Quiet neighbourhood. Lady at the front desk was less than enthusiastic but that's not a big deal. Close to tram system. We only stayed for one night as we had to catch a flight the next day but, we would stay there again for sure.

4/10

Poor

22 Jul 2012

Abby

Do not accept room on 5th floor!

This hotel is not very close to public transportation. The front desk person was friendly at check-in. The desk is not open 24 hours, so be careful if you're arriving late. Wi-fi is free and very fast!
The room we were given was on the 5th floor. The elevator goes only to the 4th floor, then you have to walk up an additional flight of stairs. This was no big deal. BUT, being on the 5th floor meant a slanted, low ceiling. In the actual bedroom, again, no big deal. But the tub/shower was under a slanted portion of the roof and only about 3 feet high. That meant we could not stand up at all, even to use the shower as a handheld (see photo below of the ridiculous height of ceiling in shower). We should have gone back down to reception and insisted on moving to a different room, but after just getting off the flight from San Francisco, I was too tired at that point. My mistake, because it made for a very uncomfortable stay!

8/10

Excellent

19 Jul 2012

Roger

This clean hotel offered good value for money

Some of the staff were not as polite or helpful as they could have been but overall the hotel offered excellent value for money. Good area and close to City Centre. Close to U Bahn too (but it is a tram in this part of town)

6/10

Pleasant

14 Jul 2012

Verified traveler

Room small but clean. Few amenities but good, safe, location.

8/10

Excellent

14 Jul 2012

L.D

great location close to all amenities

The Hotel was located in an excellent residential area with a fantastic park nearby for children, a pizzeria on your doorstep, yet only a 4 minute walk to tram, then 2 minutess on train to popular Konstablewache or a further few minuteus to the main Hauptbahnhof train station. We did not get breakfast so cannot comment however the dining area looked clean and was a large room. The Hotel offered several brochures and information for its customers. The one big dissappointment for us was that the room was very small (no air conditioning, just a fan) and although I had booked a triple room, in our opinion it was no larger than a single/double room. It was very small (the smallest room I have ever stayed in) and my husband and I had to turn sideways when passing at the end of the bed!! However it was okay I suppose as we headed out early and returned late and that is the only reason it was maneagable with our children. Hotel was clean and cleaning staff very nice. I asked lady on reception if they had any bigger rooms and she replied No, they were all the same size which obviously implied a double is the same size as a triple! Anyway the holiday itself was brilliant and apart from size of room, I would recommend this hotel for its great location, cleaniness and value for money.

6/10

Pleasant

20 Jun 2012

Cameron

Mercator Hotel, Frankfurt

Basic hotel, doesnt look great from the outside (quite dated) but is very clean and a bit more modernized inside. Rooms are quite basic and small but were kept very clean - fresh towels provided and rooms cleaned every day by the staff.

We went for a lads city break away (5 people across 2 rooms) and the hotel was ideal for our needs. Very close to the city centre and all the main attractions (pleasant 20 minute walk) so was exactly what we were looking for considering how little time we spent in the hotel.

Basic but clean and friendly / helpful enough staff. We didnt take up the breakfast option and preferred to go out, although the restaurant didnt look great and was quite dated. You also have to pay extra for breakfast.

10/10

Exceptional

21 Apr 2012

Verified traveler

The room was clean and comfortable. Downtown and other intereresting locations were dry accessible by U-Bahn or foot. Not a lot to do in the neighborhood after nightfall.

8/10

Excellent

17 Apr 2012

Oleg

Good location, clean

This hotel is apparently a former (typical 1960's style German) apartment building in which apartments were turned into hotel rooms. This peculiarity is already a good reason to stay there. Plus, the rooms are clean, the staff is friendly, the location is convenient (walking distance to Zeil), the neighborhood is very safe (we had lived nearby for two years, so I know what I am talking about). Overall, the hotel is not luxurious, but very good for the money.

8/10

Excellent

31 Mar 2012

Nan

fairly good

Clean, good location (just 3-5 min walk to Zeil street), very strong wifi signal speed(but not stable, if you can not loading page, go to 2nd floor reset the router on the wall).

But there will be no one at the front door after 11pm.

10/10

Exceptional

08 Feb 2012

Maestro212

Good and inexpensive

Good hotel close to center and the Musik Hochschule and 5min walking to Oderweg.

Hotel was clean and my rooms were quite.

Breakfast a little expensive for the quality and price of hotel.

Rooms are a little small and NO flat screen TV.

8/10

Excellent

23 Jan 2012

Loren

City Hotel Mercator in Frankfurt, Germany - a nice

I was visiting Germany for a combination of business trip and a mini vacation. I was being cost conscious, so looked for a good value.

The hotel was clean and comfortable. It is in walking distance to the rail system, so it was convenient to all of Frankfurt.

It was what I was expecting. It is a good value.

10/10

Exceptional

08 Jan 2012

Peter

Great place to stay in central Frankfurt.

A very nice hotel, located off of the U5 tram line and is only two stops from the Alt Stadt, and the shopping district. The hotel can also be reached from the airport by taking the S9 subway and connecting to the U5 line at the Konstablewacht transfer station which is only one stop away from the Musterschule stop which is only 2 short blocks from the hotel.
The hotel is a great value, clean, and updated. Bathrooms are in suite. Four stories, with a small elevator. Breakfast not included, and we didn't partake as they are local groceries nearby, and the room has a small fridge.
We will stay here again any time we are in Frankfurt!

8/10

Excellent

08 Oct 2011

Mike

inexpensive hotel with great location

the hotel is small, clean and good value if you are on a budget. 5 minute walk to Zeil, the main shopping street in Frankfurt. Breakfast is a good deal or walk 5 miuntes to zeil to a Cafe or Bakery.

10/10

Exceptional

10 Jun 2011

raymond

hidden diamond

Great service, Very helpfull and friendly staff, great location and priced reasonable. Free wireless internet with good connection is a major plus.