Quality Inn & Suites Lubbock South

6/10

Pleasant

15 May 2026

Anthony

Nice, simple hotel near New York Times Square but the room the showers were 2.5 out of 5. The lights, the lamps barely worked. Shower was clogged aswell 3/5 hotel - Keynote if you stay here and you’re gonna go to Times Square and you don’t have an Uber, you need to take bus 125 but the walk to 125 is painful lol.

Partner

2/10

Poor

10 May 2026

Jhoan

The condition of the room was terrible

Partner

4/10

Poor

09 May 2026

virendra

Tub was very dirty.

Family_with_children

6/10

Pleasant

08 May 2026

Rita

The bathroom was a mess. Pipes broken held by tape, and still leaked. Shower head falling off.
A bit of real tic to the building would go a very long way.

Breakfast was meh! And they have a lady that rather then seem helpful, gives you a feeling of judgement every time you grab any of the breakfast foods. It was quite uncomfortable to be honest.
Maybe if the lady would stay away and periodically restock items that would be best.
I will not stay there again. I will spend the extra money for a better experience.

Friends_and_family Family

2/10

Poor

05 May 2026

Ashley

Hot tub was so dirty we couldn’t use it

Partner

2/10

Poor

03 May 2026

Deanna

I did not stay at this place. Upon arrival I asked to view the room before check in and it definitely was not a pictured. The room was old and outdated and the hot tub was disgusting. I ask to be refunded and had to find another room for the weekend. The front desk clerk was understanding and gave me no problem with a refund.

Partner

8/10

Excellent

03 May 2026

K

It's was good...the only thing it need window to open...too much humidity inside

6/10

Pleasant

02 May 2026

Bibi Ayesha

it’s good. there’s definitely better options but this is good as well.

Friends_and_family Friends

4/10

Poor

23 Apr 2026

Andres

The bathrooms don't work.

6/10

Pleasant

22 Apr 2026

Branden

The bathtub was rusty and the shower didn’t function properly. The couch in the lobby was peeling, wallpaper was peeled in areas throughout the building, the AC in the room had a musty smell. All in all, i booked a last minute room and received one that was cheap and “good enough” but i wouldn’t come back.

Friends

6/10

Pleasant

21 Apr 2026

Adela

The staff affected my stay by misinforming me. The male oriental manager C, refused to assist me and hung up on me after extending my stay.

Self

6/10

Pleasant

21 Apr 2026

Sheena

Breakfast was very disappointing—there were very limited choices and it was the same menu every day. The coffee was also quite bad. On the positive side, parking was convenient and the staff were courteous and helpful. Unfortunately, the room had a strong, unpleasant fishy odor, which made the stay uncomfortable overall.

Family_with_children

6/10

Pleasant

19 Apr 2026

Evan

Jacuzzi was in extremely poor condition. Peeling plaster, maybe holes in grout, not even cleaned. Continental breakfast was literally a waffle machine and a bowl of fruit. Staff were extremely helpful and kind.

Partner

8/10

Excellent

18 Apr 2026

Amber

Hot tub needed some refinishing and cleaning. Shower was loud and tub needed work and cleaning also.

Business

10/10

Exceptional

18 Apr 2026

Edward

Clean room, great staff, kind of a pain in terms of transportation to and from NYC , but the price of the room made it worth it.

Family_with_children

2/10

Poor

17 Apr 2026

Michael

The hot tub was not usable, very dirty. I told my girlfriend not to use and im glad i did because a giant spider came crawling out one of the jets. We also found a cockroach so im looking into a refund.

6/10

Pleasant

17 Apr 2026

Zenaida

Stayed here with my family. Overall, it’s a good hotel with convenient parking and friendly staff. However, maintenance needs improvement—breakfast options were limited, and the room appliances need updating.

Family

8/10

Excellent

15 Apr 2026

Chris

The hotel is definitely a little older, but the room was clean and the staff was great. Good location if you're going to manhattan but don't wanna pay nyc prices. We had no problems with this stay at all.

Family_with_children

10/10

Exceptional

13 Apr 2026

Billy

Ok

10/10

Exceptional

13 Apr 2026

April

Cleaned room ,very friendly ,cleaning building and just an amazing hotel I recommend

Partner

8/10

Excellent

13 Apr 2026

Ana Maria

The brea

6/10

Pleasant

13 Apr 2026

Abigael

Rooms need serious remodeling- tub had a dip in the middle, toilet base and sink had been repaired poorly. Sink actually had a hole in it. Bathroom door was damaged and furniture in lobby had seen better days.

Friends

4/10

Poor

12 Apr 2026

matthew

There was a huge lack of hot water in the room. Stayed hot for mabye 1 minute at most. We hadcthe room with the kitchenette but there were not any pots, pans, glasses or silverware to be found. They charged us twice for roughly a total of $1200, only to send a refund to one of our card on the day of checkout. Breakfast was horrible. Nothing cooked freshed besides the Belgian waffles that you make yourself. No meats, no eggs and no hot cereals. It is literally bread products, coffee, tea, OJ, cereal and yougurt.
Location is extremely noisey and super busy. Gym was not operational. Ac smelled musty. The pull out bed in our room contacted the main bed in the room. Our keys kept failing the entire 3 day trip. Cleaning staff was great.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

luc

Clean room but the building is from the 80’s, but honestly for the price it’s really ok and you are only 30 minutes from manathan by bus.

2/10

Poor

12 Apr 2026

shireen

I don’t recommend this hotel because it is uncomfortable and it has a bedbug

Family_with_children

4/10

Poor

10 Apr 2026

Shahleen

No I don’t like the hotel personally.

Friends

8/10

Excellent

08 Apr 2026

Naomi

Needs updates

Friends_and_family Family

2/10

Poor

06 Apr 2026

Sara

There was a used bar soap in the bathtub bathtub had dirt on floor. There was also dirt all over the floor by the window. Overall, it was terrible not there to check in. They said that my check-in was canceled because they tried to hit my card at six in the morning when I had noted that I was going to pay at the hotel so I didn’t transfer any funds into the account they tried hitting and no one contacted me to let me know they were trying to make the payment. They just canceled my booking and didn’t let Expedia know and then when they got me a room, they charged me about the same amount for basic room when I was supposed to have a Jacuzzi room never again

Partner

10/10

Exceptional

05 Apr 2026

ali

.

8/10

Excellent

04 Apr 2026

Imani

Getting into the parking lot was a bit hard but it was nice that there was a lot of spots. The breakfast was okay, just make sure to get there early

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

gerson

i had stayed there before twice a few years ago but never reviewed it, the property is nice and the staff are respectful and made me and my family feel comfortable. the staff wasn't the same as when I got a room years ago but these folks are better than most of the people I deal with in hotels in the area.

2/10

Poor

30 Mar 2026

ryan

Booked a getaway for my Fiancé and I.....Booked a king suite with jacuzzi tub. Would never ask her to go in that tub. Was dirty with hair in it. Lock on door was broke. Wont be back!!!

6/10

Pleasant

25 Mar 2026

Jose

Shower pressure was very low . The breakfast could have been better with more options to choose from .

Family_with_children

8/10

Excellent

25 Mar 2026

Princess

Good location to park and ride to ride 10 min bus to NYC.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Maddalena

By

6/10

Pleasant

16 Mar 2026

will

It was functional, but not high quality.

2/10

Poor

15 Mar 2026

Matthew

I wish i could give negative stars. The rooms were dirty and when i asked for help i was told to figure it out myself. Most of the amenities such as gym and the breakfast equipment were out of order. If you can avoid this place, do yourself a favor.

Family_with_children

6/10

Pleasant

14 Mar 2026

Alicia

Room was okay could have used a garbage bin in the room besides the bathroom. Window curtains didn’t close fully so the bright light didn’t let me get much sleep. We stood for two nights and no service was provided.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Angelica

not bad

10/10

Exceptional

11 Mar 2026

Sandra

Clean quiet staff were nice and pleasant

Friends

8/10

Excellent

10 Mar 2026

Menad

Clean rooms , courteous staff . Good connexio

Friends_and_family Family

2/10

Poor

09 Mar 2026

Corrin

Upon booking this room based off of the reviews and photos I saw online, I thought everything was going to be relatively normal. (For context, I am the type of person who has previously stayed in hostels when traveling, and I don’t have ridiculously high standards. I just want to feel safe and I want to know that everything is clean where I lay my head for the night.)

With all that being said, I did not feel safe to the point where I only stayed one of the two nights that I had originally booked for. The lobby’s front-desk was separated from the lobby by bulletproof glass which definitely doesn’t come across as inviting. There was trash all throughout the parking lot on the ground, and while it seemed like there were no bedbugs upon -MY- inspection, there were mattresses and other furniture pieces in the dumpster (in the parking lot) that I didn’t inspect, but looked quite suspicious… There was a ton of different people’s hair under my pillows and throughout my bedding. I know it was from multiple people because there were a few different lengths and curl patterns. The flooring throughout my room was laminate faux-wood that you would put in a house which I’ve never experienced before. Usually hotel rooms are carpeted and that’s what they all look like when you look at their pictures online the laminate on all of the furniture was warping and peeling off the headboard looked greasy, where two people would put their backs up against the headboard to watch TV. Disaster.

Family_with_children

6/10

Pleasant

03 Mar 2026

Nichelle

The hot tub did not work fully and the paint inside of the tube was peeling. I have stayed here before and I did not have a problem. I do not recommend room 117.

Friends

10/10

Exceptional

02 Mar 2026

frederick

Very

10/10

Exceptional

27 Feb 2026

Robert

The stay was really nice

Family_with_children

10/10

Exceptional

24 Feb 2026

Zully

la habitacion estaba impecable. El personal es muy amable. Ecxelente.

Family

2/10

Poor

22 Feb 2026

Elissa

The hotel itself is outdated and looks nothing like the pictures you see online, the “hot breakfast” they offer is only waffles. The tub in our room was rusted, moldy, and felt as if it was ready to cave in. We had 6 people in our room, so we set the pull out sofa. The bed had crumbs and change folded up inside of it. The coffee maker in our room had coffee still inside of it. As well as the bathroom door wouldn’t shut unless slammed multiple times. I brought these things to the attendants attention on our second night because it was already late when we checked in. They offered to switch our room but at this point we already unpacked and were going to be gone for the day. Looking on the website the rooms were $50 cheaper so I asked to let me just have the difference. Since rates fluctuate. They wouldn’t budge and I don’t think that was a huge ask.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Shannon

Our original room had styrofoam screwed into the ceiling and a leak through that into our room from the room above us (which again they had to have known about because of the styrofoam sheet patched over the leak) and while they were able to move us for the 2nd day we were told the option for night 1 was to deal with it or check out.

8/10

Excellent

19 Feb 2026

Menad

Yes

4/10

Poor

15 Feb 2026

Dominic

The room was great for the price. Good location if you’re visiting NYC, easy 5 minute drive to the Park And Ride bus lot, straight to Times Square for 10 bucks! Breakfast was pathetic. Stale pastries, stale cereal with room temp milk. And room temp apple juice. Rude staff. Wouldn’t stay here if you plan to save on a breakfast meal cause you’ll end up buying breakfast anyway!

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Carlos

No the best access to transportation

Leisure Family

2/10

Poor

07 Feb 2026

Aisly

Too old, low maintenance, bathroom kind of disgusting because it has yellow and brown scratches on the tub. Didn't like it at all.

Leisure Family_with_children

4/10

Poor

30 Jan 2026

Daryl

Pictures are completely misleading.

Leisure Family

10/10

Exceptional

29 Jan 2026

Tyquisha

It was great

2/10

Poor

28 Jan 2026

GIRISH BHAGWANDAS

Room were to small for price
Rest room service was good but rooms were to small and expensive

Leisure Family_with_children

2/10

Poor

26 Jan 2026

Mohammed

THE MOST HORRIBLE EXPERIENCE EVER. HAVE STAYED IN MANY HOTELS IN MY LIFE THE STAFF MANAGEMENT EVERYONE JUST HORRIBLE.

6/10

Pleasant

22 Jan 2026

Luis

The Jacuzzi was in very bad shape, they put wallpain on the Jacuzzi that was crazy. No bueno

2/10

Poor

20 Jan 2026

Mason

rooms were horrible, there was water pouring out of our ceiling and they did nothing to fix it not even change our room.

6/10

Pleasant

19 Jan 2026

Donald

The room was average and the jacuzzi wasn’t properly clean

Leisure Partner

2/10

Poor

17 Jan 2026

Kira

Hot tub was horrible paint was chipping off all the hot tubs in the room . Blankets were filthy.. the manger showed me 5 different rooms and they all were nasty carpet was filthy and moist . Smells like cigarettes .. I’m still waiting for my refund !!

Partner

4/10

Poor

17 Jan 2026

Rebecca

Half of the outlets fidnt work, thetv remote was broken, no 24 hour coffee. The pillows look fluffy but flatten after 5 min if use. Will never come here again.

Business

6/10

Pleasant

13 Jan 2026

Marguerite

Staff helpful. The bathtub had rust in it. Everything else was ok.

Friends_and_family Family

4/10

Poor

09 Jan 2026

Evelyn

There was a 150 dollar deposit made and it’s been a week and still haven’t gotten it.

They kicked us out of our room not knowing what time did we have to leave for our last date.

There were customers saying they kept seeing rats.

The employees were extremely rude and not customer service friendly.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Tahar

As advertised. Good experience

6/10

Pleasant

04 Jan 2026

Sarah

Very easy to get to from the city but the hot tub was gross. Unfortunately we went for our anniversary and did not use the tub.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Grace Marie

From the ceiling, water fell into the bathroom area. The bathroom was always the toilet and the floor very wet with dirty water. Every time they used the upstairs bathroom, water fell for our bathroom

Family_with_children

6/10

Pleasant

02 Jan 2026

Juhaidi

Could be better, staff at front desk was in the begin unfriendly.

Leisure Family

6/10

Pleasant

31 Dec 2025

Pedro

Clean room, staff was very friendly and helpful, breakfast was very disorganized, poor service and space

Leisure Family

10/10

Exceptional

30 Dec 2025

Canisha

Great staff, the cleaning crew were on top of their job

Leisure Partner

10/10

Exceptional

28 Dec 2025

Andrei

It was a very nice stay.
Sweet atmosphere.
Thank you.

Leisure Family

6/10

Pleasant

28 Dec 2025

Christian

The rooms are okay. Fridge didn't work, so the \"kitchen\" was useless. You have to bring everything (plates, silverware, etc). Hall and resto fo the hotel seems very old and outdated.

Leisure Family

6/10

Pleasant

26 Dec 2025

Carmen

No hot tub
Staff rude and check out
Parking we just parked no label o any id tag for the car

Friends_and_family Family

2/10

Poor

23 Dec 2025

Spaeth

My wife an I wanted a quick getaway when we saw the Tub we thought this was our place to relax.
The room was not as advertised.The tub finish was flaking off and not in good condition.
The staff was friendly and tried to help they offered another room but that Tub was just as bad, they werent able to solve our issue.
We also saw bugs in our room. They looked like smal cockroaches, I really hope it wasn't.
We were so icked out by the place, that we ended up not staying the night and went home early.

Business_and_leisure Partner

2/10

Poor

23 Dec 2025

Dwayne

Disgusting dirty I want my money back

Business Family_with_children

10/10

Exceptional

22 Dec 2025

DEISY YANNETT

Breakfast

Leisure Family

6/10

Pleasant

21 Dec 2025

Evan

Smell was weird, tub was dirty, bed was fine

Leisure Partner

2/10

Poor

21 Dec 2025

Joshua

Cockroaches.

10/10

Exceptional

17 Dec 2025

Jobeth

Nice people attending all look fine and close to PATH Trains

4/10

Poor

14 Dec 2025

Alan

The smell in the room was quite bothersome. We are assuming it was from some cleaning product. The bathroom sink never delivered hot water. The elevator was excruciatingly slow when waiting for it. The vending/ice rooms on multiple floors were locked. Finally found the ice machine on the 1st floor.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Johnnie

Very clean! Easy in. Easy out. No complaints. Plenty of parking and very convenient getting in and out of the city.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Jimmy

You need to improve your service and provide better customer care.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Adrian

The room service always looks good.

Leisure Family

10/10

Exceptional

12 Dec 2025

keyli

Everything was amazing! We arrived early from our flight and the staff was nice enough for us to leave our bags there while we went to the city, our room was clean and organized. The hotel had an option for a shuttle to pick us up and drop us off from the hotel to NYC. The morning breakfast was a great option before we left to the city, whenever we returned our room was always clean. i definitely recommend this hotel to anyone looking for somewhere to stay. i will definitely be returning here!!

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Scott

Overall the hotel needs some maintenance and updating.

Leisure Family

4/10

Poor

08 Dec 2025

Jennifer

Bathroom was out dated. Room keys deactivated everyday of my stay. Doors need to be updated along with bathrooms.

Leisure Family

10/10

Exceptional

07 Dec 2025

Sabrina

Staff was amazing and always went above and beyond for us. Hotel quality about what expected for price, but over all nice. Would stay again.

6/10

Pleasant

05 Dec 2025

Maikel

Estuvo bien.

2/10

Poor

04 Dec 2025

Nevfel

hot tub was so old and dirty looking, stains everywhere. the additional sofa was so noisy and loud, not so sleeper friendly at all. the entire place is old and smelly, just so you know.

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Jody

The staff is friendly and our room was \"clean\". The jacuzzi tub needs some attention. Its chipping and needs a refreshing. But it was \"clean\".
The mix-matched flooring and fixtures actually took away from the cleanliness.
The location is perfect for trips into the city and Lyft is always right there to pick up.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Yurisleidis

Mejor el aire acondicionado

Leisure Family

8/10

Excellent

30 Nov 2025

Keith

Staff and amenities.

Partner

6/10

Pleasant

21 Nov 2025

Danny

Rooks clean staff friendly the only thing was at 7am and while trying to sleep the had a long of noise going on banging and stuff and cleaning crew outside in hall ways super loud if your are doing renovations please let us know ahead of time so we are aware

2/10

Poor

19 Nov 2025

Cody

Floors were all sticky, trash piled up in halls for hours by cleaners. Bugs in hall and room

Business Family

10/10

Exceptional

19 Nov 2025

Kristina

I actually booked the room for the wrong day by my own mistake. I booked it for the following day and we needed the room TONIGHT! The hotel was so helpful, they helped fix my mistake. They never charged me anything extra. They were so gracious and helpful. Breakfast was great. We would definitely recommend this location!

10/10

Exceptional

14 Nov 2025

Milena

Yes

6/10

Pleasant

14 Nov 2025

Alejandro

Habitación limpia pero hay que fumigar en la propiedad

4/10

Poor

11 Nov 2025

Amanda

As soon as you walk into the hotel it smells like musty chemicals all throughout the hotel even in the room, the shower knob was broken so we weren't able to shower and when we told the front desk they were not helpful just seemed irritated for telling them.

8/10

Excellent

10 Nov 2025

Jessica

Great prices if traveling on a budget

Leisure Family

10/10

Exceptional

04 Nov 2025

Ernixh

Clean room. Nice staff

Leisure Friends