Name: Extended Stay America - Lubbock - Southwest
Address: 4802 S Loop 289, Lubbock, 79414, US

2/10

Poor

20 Jul 2026

Cassie Felice

3 attempts to activate my key card unsuccessful, had to have front desk attendant let me in my room. Less than 1/2 the shower head worked and water didn’t get hot, water that did shoot from the shower head felt sharp. Floors were sticky and fridge was leaking. Bed was squeaky and sheets had a musty smell to them. Overall poor experience, booked 3 nights stayed one out of desperation seeing how I checked in after 1:30am and checked out the next morning and stayed somewhere else. Worth losing money to find a cleaner place with adequate showe

Self

4/10

Poor

18 May 2026

Jennifer

The property smelled like smoke/weed upon arrival.
Once in the room, the tub was dirty, the sink had food crumbs in it. The trash hadn’t been taken out from the previous occupant.
The tv wasn’t working. They came the next morning and fixed it - but it wasn’t working again by that same evening. Never came back in working.
The beds and furniture were new but the kitchen and bathroom were pretty rough.

Friends

6/10

Pleasant

16 May 2026

Lindsey

I was in room 103... i slept in the bed closest to the bathroom. The bed wasnt all that comfy.The mattress was worn in (body indent). Allot of the channels on the tv didnt work. The Ac kept the room cool. But all in all it was fine for the occasion i was there for. The kitchen didnt come with any plates, silverware that the sign said it would.

Friends_and_family Family

2/10

Poor

18 Apr 2026

william

parking was fine. staff said they were going to clean bathroom but nobody ever showed up. Room i paid for wasn't available and had to pay more for another. FALSE ADVERTISEMENT. paid more for a room with BUGS all over the bathroom sink and counter. just a bad experience.

2/10

Poor

22 Mar 2026

Lewis

yes

Self

6/10

Pleasant

17 Mar 2026

Rosa

The stay was alright.

4/10

Poor

15 Feb 2026

Veronica

Room felt neglected, had water back up in tub ecery time you flushed toilet

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Carol

The rooms are not the cleanest, but the beds were comfy. Fine for a night or 2, but that's it.

Leisure Family_with_children

2/10

Poor

16 Dec 2025

River

They wouldn't let us check in

Business_and_leisure

10/10

Exceptional

13 Dec 2025

Aaron

Work like hotel, not for families

Leisure Family_with_children

4/10

Poor

20 Nov 2025

Megan

For the price paid, a very run and neglected hotel. I paid the price because they stated that they provided breakfast. I am all about a value hotel...LOL, I don't need a lot, but dang. I think the desk/table was missing because there was a rolling chair and the mirror/plugs were at the appropriate height for a desk. I bought some soup to heat up for dinner...the bowls provided could hold 5-6 grapes. That was almost comical. There was a very distinct buzzing sound that went off every few minutes 24/7. I could hear it through my ear plugs and it drove my kids nuts. When I asked, I was told it was the generator for the fire suppression system. It was very noticeable in the lobby. The very nice young lady was like "oh" I didn't realize guests could hear it. LOL. I call BS that they don't know that the noise is loud enough to reach the 2nd and 3rd floor. And when the first few minutes of the hot water coming on in the shower sounds like the hot water heater is about to lose the battle somewhere. Breakfast was a nature valley granola bar or packaged muffin. If I had paid $50-$60 a night, sure...but not for what I paid. Very Very Run down.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Dan

kinda gross

Leisure Family

2/10

Poor

27 Oct 2025

Gisella

The worst stay ever!!! First day: the toilet was making a really bad noise, I reported and the employee said that he would send somebody to look at it and that did not happend! My husband had to fis it himself. We were close to the machine room (or something like that) because therr was a non stop sound like something turning on and off all night all day!! Then on my last night the AC stopped working and was dripping water! This time a nice employee helped us and gave us a different room

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Adrian

AC didn’t work and Heater was loud. Bed was small for a queen.

Business_and_leisure Family_with_children

2/10

Poor

25 Oct 2025

Terri

This hotel deserves a -10 review. When we arrived there was a weird smell in the lobby. No luggage cart was available. When we got to the floor of our room the carpet was dirty and not vacuumed. The room itself was absolutely disgusting, old and beat up. The floor clearly hadn’t been mopped in a long time. The fridge was white originally, but covered in filth. The kitchenette area was so old I doubt it would work. The bathroom was abysmal; the toilet seat had urine on it, the bathtub was brown from lack of cleaning and the drain rusted out with no stopper. All of the furniture was old and battered the ac didn’t work. How they could rent it out to anyone is beyond us. We left and immediately found a new hotel and requested immediately refunds. Shame on them for misrepresenting their lodging as habitable.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

windle

Hello

4/10

Poor

11 Oct 2025

Justin

Staff was great, however the rooms are in horrible condition. Dirty and damaged. I stayed here due to the close proximity of my customers site. When I come back in a few months I will stay somewhere else and drive further.

Business

4/10

Poor

21 Sep 2025

Beckie

Pet friendly kitchen not enough bed linens old
No coffeepot went to desk and asked for one but they had no coffee.or ice bucket.
Breakfast is a joke oatmeal packets no milk or juice has cereal bar and muffin.
Hot water in shower did not last very long.i will not stay there again I come to Lubbock often ioud music guest drinking beer outside the back exit door working on cars in parking lot.i don't think owner has a clue how to run a hotel .was not impressed at all.xedinitely not a 100 nte hotel it was old I feel like I am entitled to a refund of at least one nite

Leisure Family

4/10

Poor

17 Aug 2025

Miles

Price is good but what you receive is terrible.

Good news: The staff was polite & honest.

Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.

Partner

10/10

Exceptional

15 Aug 2025

Briana

Always nice

10/10

Exceptional

15 Aug 2025

Briana

Nice

10/10

Exceptional

15 Aug 2025

Briana

Always love staying here

Business_and_leisure Partner

8/10

Excellent

11 Aug 2025

Harry

Excellent in a pinch for the price

We had a reservation error in that hotel.com did not pay for room. 45 minutes on phone with hotel.com support and issue was resolved. Checkin staff was great but non smoking room had a previous smokerin it. We stayed 1 night great price.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Michael

My room was faced towards the West Loop 289. I could hear all the traffic all night. The traffic was so loud. It was hard to sleep very uncomfortable stay.

Business_and_leisure Self

4/10

Poor

20 Jul 2025

Jude

So the staff here were lovely. The issue I had with the property wasn’t related to them. However, the room didn’t match the photos online. It was grimy and a little dirty inside. It had light switches that didn’t work too and a smelly bathroom. I could handle the room but there were also ton of people vaping outside in the hall and you can smell it in the room or had it blown on you and clearly a few people high on something. Overall, it was fine. I didn’t feel unsafe. But I wouldn’t stay again

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Glofer

Everything is okay the place, staff,room until our sleep got interrupted because the fire alarm went off at almost 2 am. Was not able to go back to sleep.

Leisure Family

2/10

Poor

13 Jul 2025

Chris

Horrible. Don’t do it.

Terrible, horribly maintained hotel. Bunch of employees drinking beer in the lobby upon check in. Rooms in horrible condition. Old, needs updating, etc. Paint peeling and chipped, toilets old and disgusting, refrigerator old and crappy. TV sits lower than the bed. Will never stay there again and is an embarrassment to the brand.

Partner

10/10

Exceptional

22 Jun 2025

Julian

Excellent servic

6/10

Pleasant

20 Jun 2025

Okwudili Mitchel

The front staff was absolutely amazing! Very kind, and friendly- and this was every encounter- not just one person. Every single staff member who assisted us was nice.
I wasn't a fan of the room as it felt a little "damp" and very outdated.

Leisure Partner

2/10

Poor

16 Jun 2025

Corey

The tv in my room went out for three days. I let them know about it and no one ever fixed it or helped me get a new room after I asked multiple times.It was dirty and the ppl working at the front desk for the most part were nowhere to be found.

6/10

Pleasant

25 May 2025

Verified traveler

Memorial Weekend Stay

there were m&ms on the floor of our room. elevator sounded and felt like a safety hazard. the door to room 226 didn’t close easily and we had to shove it to close.

Partner

4/10

Poor

08 Apr 2025

Pamela

The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled

Leisure Family

6/10

Pleasant

31 Mar 2025

william

okay

2/10

Poor

23 Mar 2025

Robert

The shower head was duct taped on. None of the lamps worked, the sink wouldn't drain.The area was overrun with homeless and vagrants. I was afraid my car would be broken into. When i talked with the front desk they didn't care.

Business Family

8/10

Excellent

21 Mar 2025

Ravindra

Very basic room and furnishings you doesn’t have data on it

10/10

Exceptional

20 Mar 2025

Ryan

Great hospitality

4/10

Poor

15 Mar 2025

william

The trash cans in room 307 were NOT cleaned out

Business Family_with_children

10/10

Exceptional

05 Mar 2025

Terry

The rate was great and the bed was very comfortable, staff were freindly and accomodating as well.

Business

10/10

Exceptional

02 Mar 2025

Ashley

Rooms was clean nice , staff was very nice and quite

Partner

6/10

Pleasant

03 Jan 2025

Jordan

Good!

The room was fine to stay in for the weekend if you aren’t wanting anything up scale!

Friends_and_family Family

2/10

Poor

22 Dec 2024

Brian

I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms.
I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!

Business_and_leisure

6/10

Pleasant

19 Dec 2024

Larry

It was quite

10/10

Exceptional

15 Dec 2024

Tim

Was nice and clean and very quit and friendly staff

2/10

Poor

09 Dec 2024

Corinne

Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.

Friends_and_family Family

2/10

Poor

15 Nov 2024

Michelle

I would not recommend for my worst enemy to stay at this hotel.

Leisure Friends

2/10

Poor

11 Nov 2024

Cheyenne Michelle

It was disgusting, everything was disgusting,

Leisure Family

10/10

Exceptional

17 Oct 2024

Gloria

Great stay beats sleeping in a tent!!

It was great and we really enjoyed the kitchenette. The bed mattress was somewhat uncomfortable for me and my back but I survived. I loved having a room next to the exit door to let my dog outside.

Friends_and_family Family

2/10

Poor

02 Oct 2024

Jayme

Horrible customer service. The manager was unorganized, not helpful and rude.

Leisure Family

2/10

Poor

30 Sep 2024

Ron

For double occupancy you get one wash cloth and two drying towels. The first night the room we were in wasn’t clean and the manager that came on the next morning said that the room didn’t suppose to be rented because it was clean

Leisure

2/10

Poor

24 Sep 2024

Marilu

This place smelled trash. Checked in, went to the room and left less than 5 minutes later. Requested a refund but probably won’t get it. Funny thing is the guy who checked us in said he understood why we were not staying there.

Leisure Family

4/10

Poor

10 Sep 2024

Verified traveler

The keypad on the door didn’t work properly, even the employee barely got in and I was told if I wanted in the room she would have to open the door. The building had a gross smell.

2/10

Poor

06 Sep 2024

Nancy

Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.

Business Self

8/10

Excellent

17 Aug 2024

Sheryl

The staff was pleasant. Everything in the room functioned, it is just a little past its prime. I also found a Starburst on the floor by the bed and the desk. Either they weren’t attentive while cleaning or they were rushing.

Leisure Self

6/10

Pleasant

05 Aug 2024

Derrick

Wasn’t happy with the tv. A lot of the channels were not working such as only 10 out of how many were available was working. After explaining to the staff the issue, I was told that it was bad reception that night. I stayed there for 4 days and it never worked.

Business Friends

8/10

Excellent

11 Jul 2024

Tracedia

I didnt like that an hour after breakfast was put out there was no more breakfast. Breakfast is 0630-930 and there was never enough breakfast. Elevator was in and out of service. Other than that it was ok. Staff was nice.

Business Self

8/10

Excellent

05 Jul 2024

Eddie

nice

Business_and_leisure Self

10/10

Exceptional

23 Jun 2024

Adrian

Clean, spacious room for a fair price in a safe, quiet area of town. Convenient location, courteous staff - all things considered, it was a very comfortable stay for the weekend. Would stay here again.

Leisure Self

10/10

Exceptional

10 Jun 2024

EVG

Great for the price

Business

2/10

Poor

19 Apr 2024

Diana

Awful.

The lady at the desk was very nice. I had traveled long and she said they had no public restroom but she allowed me to use hers. Got to our room and it wasn't ready. It appears they began to clean it and forgot to finish it. Trash on counter, bed stripped. No maid service there no other room so she refunded us and apologized. The windows throughout the hotel were so dirty and many of them did not shut and were not in place. So what does that say about heating and cooling and safety? Will never consider staying in this particular hotel again.

Business

6/10

Pleasant

09 Apr 2024

Albert

3 day stay

Would stay there again.

Business

8/10

Excellent

06 Apr 2024

Daniel

It was very worn...

4/10

Poor

24 Mar 2024

Greg

Texas trip

This was one of the worst places I ever stayed in a long time. Will never go there again.

10/10

Exceptional

24 Mar 2024

David

The staff was very helpful and friendly

Business_and_leisure Self

4/10

Poor

17 Dec 2023

Kelly

The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.

Partner

4/10

Poor

17 Dec 2023

Brittany

Save your money

Was not the best experience. We had to switch rooms the first day we got there because room was dirty . Second room was ok but still had to buy bleach spray for the showers and wipe down everything. The exit by our room smelled like weed. There was no cleaning crew.

Friends_and_family Family

2/10

Poor

20 Nov 2023

Jana

Our room was not clean. Trash had not been taken out from prior use. The door would not shut completely so it would not lock. The floor was sticky.

The front desk staff was very kind and hard working.

Leisure Family

4/10

Poor

02 Oct 2023

Michael

Disappointing, to say the least

The first room we were in was terrible. Someone had smoked in a non-smoking room and the smell had permeated the room. The desk clerk said they had tried many things but could not remove the odor. The carpet was also badly stained. Overall room condition left much to be desired. The night clerk was sympathetic about our situation but no other room was available when we checked in. She did a very good job finding us a better room the next day that was definitely better, but we would rate it as merely adequate. It appeared tired and well used. I suspect the entire facility needs a definite renovation.

Partner

2/10

Poor

01 Oct 2023

Dana

Nasty and loud. No breakfast even though sure said it did. Not enough towels, weird smell and the TV didn’t even work what a joke!!

Leisure

2/10

Poor

30 Sep 2023

jack

We left after 5 min. The hall smells of pot, people yelling and room was disgusting.

Leisure Family

2/10

Poor

19 Sep 2023

Verified traveler

After making reservations, hotel did not have any rooms available

Business Pet

4/10

Poor

11 Sep 2023

Chris

Pretty basic

Pretty basic hotel. Not much in the way of comfort or amenities. Not the best part of town.

Business

6/10

Pleasant

20 Aug 2023

Sarek

The hotel smelled like it hadn't be thoroughly cleaned in ages. Bedroom was somewhat clean. Most of the attention was focused on the bed and bathroom.

Business Self

2/10

Poor

19 Jul 2023

Verified traveler

Lazy management

Went to check in and the lady at the front desk said they didn’t have any rooms that were clean so I would have to contact hotels.com and get a refund, now I have to wait 7-10 business days before I see that refund

Self

4/10

Poor

19 May 2023

Robert

Would not recommend

6/10

Pleasant

16 May 2023

Nidia

need lot of improvement

Hotel is well located, at check in, we were told we didn't have room ( booked since Jan) but later they fixed problem and we got the room. Room was smelly and old, looked that haven't been updated in good long time. During my stay they never went to clean the room up. Need to update carpet and windows, full of sand.

Friends_and_family Family

2/10

Poor

15 May 2023

Shanta

Horrible

Refrigerator leaked,ppl hanging out in the lobby drinking and making sexual advances,socks,food and business cards under the bed, shower not clean

Friends_and_family Family

4/10

Poor

14 May 2023

Frank

The property is run down and there is apparently no maintenance being done. Carpet is pulling up in several spots, the elevator sounds like there’s a huge problem with it, lights are out, etc. The grounds are completely trashed. It’s apparent that they are collecting all the money they can and then will close the property.

2/10

Poor

26 Mar 2023

Joshua

Not safe and back door with keyed entry was propped open with a stool

Leisure Self

4/10

Poor

21 Mar 2023

Allen

Ruff stay

Staff nice hotel clean but the whole floor smelled like weed in a non smoking hotel and people were loud all night didn't sleep much .

Self

8/10

Excellent

27 Jan 2023

David

No coffee pot

Business Self

2/10

Poor

19 Dec 2022

Melissa

Stopped up toilet, dirty linens and no towels

Partner

2/10

Poor

07 Dec 2022

Katelin

This was by far the nasiest hotel i have ever stayed in. Every little thing was just gross. The bed was UNBELIEVABLY uncomfortable

Business Partner

8/10

Excellent

02 Dec 2022

Robert

easily accessible and very polite staff.

Business Self

2/10

Poor

05 Nov 2022

David

The property was generally rundown, the refrigerator did not work, the shower head was compromised by hard water deposits, the cable TV worked off and on.

Business Self

10/10

Exceptional

31 Oct 2022

sandi

The front desk clerk was so friendly. Very welcoming

Leisure Family

4/10

Poor

28 Oct 2022

Danny

Bed very uncomfortable - needs to be replaced

Leisure Self

8/10

Excellent

17 Oct 2022

Verified traveler

I would stay again, 50$ deposit for dogs isn’t right. I was reimbursed for that but there are other hotels that don’t charge.
I have a service dog but still had to put up deposit.

Self

10/10

Exceptional

14 Oct 2022

Johnny

Nice area

Leisure Family_with_children

6/10

Pleasant

27 Sep 2022

Danny

The room had not been properly inspected. Two lamps didn't work, the TV did not work properly and the tub drained very slowly.

Business Self

6/10

Pleasant

25 Sep 2022

Verified traveler

DON'T STAY HERE!

Had to request another room because original room smelled like dead fish and light fixture was broken and laying on the counter. Second room was not very clean either. Food dried on counter. Elevator needs maintenance. My kids wouldn't even ride it.

Friends_and_family Family

2/10

Poor

05 Sep 2022

Ruben

Property wasn’t clean

Business_and_leisure Friends

2/10

Poor

30 Aug 2022

Peter

Worst place ever the room was just gross nasty will never stay here again and it was extremely overpriced

Partner

6/10

Pleasant

22 Aug 2022

Verified traveler

Below Standard

Hotel was well below standards. Room smelled, refrigerator was dirty inside and out, restroom was not clean, hallways were dirty, front lobby was not clean. The hotel is overpriced!

Friends_and_family Family

4/10

Poor

21 Aug 2022

Tim

Staff very short and unfriendly, Half worked on construct project in front room. The elevator felt and sounded like it was going to fall apart while I was in it. The room was run down, in need of renovation. I slept on top of the comforter. TV speaker was blown and could not understand anything being said. Overall not a very inviting experience.

Business Self

6/10

Pleasant

14 Aug 2022

Arnulfo

3 out of ten

Pictures of the hotel on the app are not what the hotel looks like in real life

Business

8/10

Excellent

24 Jun 2022

John

Ugh

Toilet was backed up prior to entry into room

Self

4/10

Poor

16 May 2022

Todd

I booked two rooms. We arrived at 3:20 PM (check-in is at 3PM). Our rooms were not ready. They did some adjusting to get us in one room so we could bring our bags in. Room 1 the bathroom fan didn't work and we had to have our keys reset three time in our two night stay. The other room the toilet over flowed. We had to cut off the water to limit the mess. We were told by the front desk it would be fixed and clean when we get back. When we came back the desk said it was fixed. It was cleaned up but not fixed. Water was still off. Later that day we found out the repair man was not available. So they lied, was never even looked at. They ended up giving us a key to an empty room so we could access a toilet for the rest of our stay. More issue but this is the bulk.

Leisure Family

8/10

Excellent

14 May 2022

Roger

Hotel close to good food places. Texas Roadhouse and Rudy's BBQ. Good location, close to shopping mall and Texas Tech.

Business Self

8/10

Excellent

14 May 2022

Willard

Decent hotel. The elevator sounded like it was going to break every time you got on it.