Name: TownePlace Suites Lubbock
Address: 5310 West Loop 289, Lubbock, 79424, US

8/10

Excellent

04 Jun 2026

Chris

Very clean and great staff.

Partner

6/10

Pleasant

18 May 2026

Devang

Washroom was not cleaned properly , no trash bin and a used towel hanging behind the door.

2/10

Poor

12 May 2026

Paul

Avoid this property!!!

We had a bad experience here about six or eight months ago, but wanted to give them another chance. Very bad idea! Bathroom wasn't cleaned - dirty towels from prior guests and hairs all over the sink. Room stank of stale cigs and bad deodorizer. Loud party started at 2AM next door - finally insisted on a new room. The AC in the new room clanked like it was falling off the wall - finally turned it off. Roaches crawling in bathroom and kitchen. And again, someone else's hairs in sink. Found out a new management company took over in January. No better than last one! The only other time I've every asked for a refund on a room was about 30 years ago. I am working with Expedia to get one now. It was that bad. No sleep, and worried one of their roaches hitched a ride home with us.

Disgusting!

8/10

Excellent

04 May 2026

Roxanne

The hotel was clean and they have friendly staff.

Family

10/10

Exceptional

26 Apr 2026

Kim

The staff was very nice and accommodating

Partner

10/10

Exceptional

11 Apr 2026

Edward

Super nice staff and hotel.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Zayda

Very courteous staff and the room was spotless. 2 bedroom suite had great space

10/10

Exceptional

15 Feb 2026

WENDY

Great place to stay !

6/10

Pleasant

05 Feb 2026

Barbara

Yes room was nice only thing was awaken from my sleep by firealarm

6/10

Pleasant

04 Jan 2026

Maria

Hotel room was clean , breakfast could have been better .
The room I booked was not the room I received

Friends_and_family Family

8/10

Excellent

20 Nov 2025

carol

Afternoon and evening staff were great! The morning person seemed busy telling all her problems to the woman cleaning up the breakfast area. Truly unprofessional.

2/10

Poor

19 Nov 2025

Gary

This hotel has several problems. (1) The staff wasn't willing to let us in a half hour before check-in, even though other people right after us, before check-in, were able to check in. (2) The breakfast was really poor quality. We even heard the check-in clerk at the time telling another worker that she couldn't wait to get another job. (3) Housecleaning tried to bust our door down without a single knock to clean at 9 AM. They almost busted the latch that was on our side of the door. They ignored the do not disturb sign on the door. Worse, about 45 minutes later, a second person knocked and asked to houseclean. At least, they knocked. Must of 'heard' me talking to the last person. (4) The heater/AC did not work. You either froze or sweated to death, constantly on. (5) When we were allowed to check-in they told us all they had were first floor vacancy which was apparently a lie, since later that night, there were only 3-4 cars in the parking lot. (6) They had no bar soap available to wash your hands. Even at the desk, they had none available. They told us to use dish soap. A good hotel would have found an empty room and got some. But, hey the toilet worked and we had toilet paper. But, we were not impressed with the service, the hotel, or the room. Suggest you don't go there, until something improves in their management. The owners of Marriott wouldn't be impressed with this location if they went thru what we went through.

Leisure Family

10/10

Exceptional

11 Jul 2025

Christy

This newly renovated property was so nice! I thought I was at a condo with the two bedroom suite! It had two bedrooms, a living room, and kitchen. The kitchen had a big fridge and was stocked with dishes like a condo would be. It really reminded me of the Wyndham resorts I stay at with my timeshare! I highly recommend this place. Oh and breakfast was great (sausage, waffles, bagels, muffins, and more).

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Jennifer

pool and gym weren't open but otherwise was a great stay

10/10

Exceptional

25 Jun 2025

Dennis

Awesome stay

Business_and_leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Carolyn

Recommend

Clean, comfortable and the staff was top tier! Will definitely stay here again!

Friends_and_family Family

2/10

Poor

09 Aug 2022

Rosie

I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.

Leisure Family_with_children

6/10

Pleasant

01 May 2022

Linda

Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.

Leisure Pet

2/10

Poor

24 Mar 2022

Verified traveler

Horrible stay

I room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.

Business

4/10

Poor

14 Feb 2022

Margaret

Very run down, dirty and highway noise is constant.

Leisure Family

6/10

Pleasant

25 Oct 2021

Amy

Leftover food?

The room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain.

The staff that I did interact with at the front desk were both very nice

Friends_and_family Family

2/10

Poor

16 Jul 2021

Verified traveler

This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.

Leisure Family

2/10

Poor

12 Jul 2021

Verified traveler

The hotel did not have sheets for the sofas.
We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any.
Not a pleasant experience at all.
We had rain and water came in the room. Never found out where it was coming from.

Leisure Family

4/10

Poor

26 Jun 2021

Verified traveler

There was roaches and was very mugging in the lobby.

Leisure Family

2/10

Poor

19 Apr 2021

Verified traveler

This property is filthy and in poor repair. The property manager didn't seem to care that her rooms weren't clean and that it took over 3 hours past check in time for us to get a room. They also changed our reservation without consent, so we were downgraded from a suite just to a regular double bed room. This place used to be beautiful, but it is trash now.

Friends_and_family Family_with_children

2/10

Poor

12 Apr 2021

Terry

The room was not in good shape the bed was broken there was mold in the shower there were stains on the couch carpet and curtains the pull out was disgusting. The exit door was Broken and the broken handle was used to prop the exit door open. Frankly it was disgusting

Friends_and_family Family

2/10

Poor

27 Dec 2020

Mark

First, i was given the wrong room. I had to pay $40 extra for the correct room. In the new room, the floors were really dirty, no toilet paper, no silver ware, dirty pans and glasses, one of the beds had a big stain on the sheet. The walls, doors and cabinets were brown with hand smudges and the livingroom furniture had tears and stains. Carpet was not vacuumed and dishwasher had old smelly food all in the bottom. In the laundry room, i had to ruin the only working dryer 3 times and it still didn't dry the small load of clothes i washed. Very disappointed in my stay!

Leisure Partner

2/10

Poor

11 Aug 2020

Ian

Avoid!

First room smelled like an ash tray. Not clean, hotel is run down, pool wasn't working, Just a pretty crappy hotel. Book somewhere else.

Friends_and_family Family

2/10

Poor

10 Aug 2020

heath

Still waiting.

Did not get to stay as the credit card machine didn't work. Hotel wanted written copy of my credit card number to keep at from desk. I prepaid for 2 nights and asked if I could come back in morning to give credit card number. They said I could not and I said I wasnt writing it down for everyone to see. Hotel then refused me service. Still waiting on credit card refund from Hotels.com.

Friends_and_family Family

2/10

Poor

09 Aug 2020

Chrysta

ave our room away

We paid for our room and got a call saying they gave our room away and had no more rooms for us

Friends_and_family Family

4/10

Poor

29 Jul 2020

Traveler3g

First room we were given reeked of smoke. Informed the lady at the front desk and she said they are all nonsmoking rooms. She did issue another room. This room the carpet was wet and there appeared to be black mold in several places around the bathtub. The hotel is in need of a good handyman. Otherwise the room was great, clean and the AC worked great. Bed was comfortable.

Business Family

2/10

Poor

20 Jun 2020

Kim

When we went to check in they didn’t have the room we paid for so had to stay in a much smaller room for the same price

Leisure Family

6/10

Pleasant

07 Jun 2020

Verified traveler

Had sign they were doing some Reno work but it just looked dirty and didn’t see any construction work

Leisure Family_with_children

6/10

Pleasant

11 Mar 2020

Verified traveler

I liked the 24/7 pantry. I liked the room and that checkout was at 12. I didnt like that I could hear the people upstairs walking and i could hear the conversations in the room next to me.

Leisure Self

2/10

Poor

08 Mar 2020

Ella

Very old rundown hotel, breakfast and coffee terrible. Did not have enough clean pillows and blankets for rollaway bed.

Business Family

10/10

Exceptional

04 Mar 2020

Jennifer

Kindest staff- beautiful room- excellent breakfast and service- 5 stars

Friends_and_family Family

2/10

Poor

16 Feb 2020

Verified traveler

We were double booked but they were very nice and gave us extra rooms to make up. However the rooms were very hot, ac would not work in two rooms. Phones in room also did not work to get a hold of front desk.

Friends_and_family Friends

8/10

Excellent

31 Jan 2020

DeAnna

They did not show my reservation, they were trying to charge me, showed the my confirmation, so they went ahead and gave me a room, my stay is not showing up on my rewards,

Partner

4/10

Poor

28 Dec 2019

Verified traveler

The bed was comfortable. But we arrived to find the 2-bedroom unit we reserved and prepaid was not available. They gave us 2 separate rooms instead, and one of those bathrooms was still in the process of being remodeled. The pool area is full of scaffolding. Overall, very disappointing.

Leisure Partner

8/10

Excellent

15 Dec 2019

Verified traveler

Convenient location and easily accessible. Staff were pleasant. Room was clean. TV is in a weird location making it hard to view when on the bed. There wasn’t much to the breakfast. Overall, we will definitely stay there again as well as recommend

Friends_and_family Family

8/10

Excellent

01 Dec 2019

Frederick

Lubbock stay

The service was great. The room was a little outdated, but still fine.

Friends_and_family Family

10/10

Exceptional

28 Nov 2019

Susie

All of the staff members seemed ready to do their jobs and take care of the customers.

Business_and_leisure

10/10

Exceptional

28 Nov 2019

Susie

The room was perfect. I rented the queen suite for the desk because I had a huge school project to do. The only problem I encountered is that they could probably use more security. A person kept knocking on my door once every five minutes for 20 minutes late one night, and another night someone was wondering around the hall saying “hello.” It was a little unsettling to me.

Business

8/10

Excellent

25 Nov 2019

Roberta

Actually the stay was good except for the

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Susie

I chose this hotel because I needed to finish a thesis. It had a large desk with shelves above, to the side, and pull out draws. In addition, there was a section of the desk that pulled out. Even though the queen studio was smaller than some of the other rooms, it was pleasant and included a kitchen and bathroom. I was able to work with very few distractions. Very nice place.

Business_and_leisure

8/10

Excellent

30 Sep 2019

Verified traveler

The property is conveniently located and clean. We enjoyed our stay. The room smelled a little musty when we arrived and there appeared to have been a leak (previously) in the wall next to the shower that had not yet been fixed properly. Other than that, our stay was pleasant and comfortable.

Leisure Partner

8/10

Excellent

01 Sep 2019

Jenice

Absolutely wonderful breakfast and friendly staff. But we definitely didn’t have a queen bed. It was a full size for sure. Too small for us whatever it was. And the fitted sheet didn’t seem super clean. The shower head had some soap scum and the overall property and rooms seemed old. But the rooms are cute. Just needs updating and scrubbing. That breakfast though. We would stay again just for that!

Friends_and_family Family

10/10

Exceptional

03 Aug 2019

Jessica

Great place!

Family

8/10

Excellent

02 Aug 2019

Cynthia

Not fancy but comfortable.

10/10

Exceptional

13 Jul 2019

Lori

GREAT HOTEL!!

Great hotel. The staff is amazing. Very fr8and very accommodating. The rooms were very comfortable and clean. Only complaint I had was the laundry room. Only 2 washers and 1 dryer worked the week of our stay. It took me 4 hrs to do 2 loads of laundry due to another guest leaving their clothes in the dryer for 3 1/12 hrs and that's because I got fed up with waiting for them to get laundry out of dryer so I removed them myself

Family

10/10

Exceptional

08 Jul 2019

david

The Hispanic lasts that was in charge of breakfast was awesome . She went above n beyond

Family

8/10

Excellent

02 Jul 2019

Verified traveler

We liked the pool and the space that the rooms offered for our group.

Friends_and_family Family_with_children

4/10

Poor

05 May 2019

Verified traveler

Upon check in my first thoughts of my room was the awful smell of pet pee. It is not a welcoming smell. I listed I would be traveling with 2 children. Only 2 towels were left in my room. I go downstairs and wait 15 mins before someone even comes out to help. While waiting there there is a water leak from the ceiling in the breakfast area and a small cup to catch it all. Will not stay here again

Leisure Family_with_children

8/10

Excellent

24 Apr 2019

Verified traveler

Hotel was old, but it was alright

2/10

Poor

19 Mar 2019

Biridiana

Didn't get the room we reserved...

Family

2/10

Poor

04 Mar 2019

Verified traveler

Was not able to stay at the hotel, due to a booking agency.

Business Family

8/10

Excellent

20 Feb 2019

Verified traveler

The beds were too soft and I continued to roll to the middle of the bed and so did my husband. I felt like we were on top of each other all night. Also, my room was on the side of Loop 289 and the road and wind noise was bad.

Friends_and_family Family

8/10

Excellent

08 Feb 2019

Verified traveler

The go-to hotel

Clean hotel, friendly staff, breakfast was awesome!

Partner

10/10

Exceptional

23 Jan 2019

Osa

I loved it! Nice and clean. Quiet, walking distance to restaurant

10/10

Exceptional

01 Jan 2019

Verified traveler

It is centrally located for my needs. I got a great price. It is very clean and breakfast is provided.

Friends_and_family Family

6/10

Pleasant

28 Dec 2018

Verified traveler

Not a standout property. Pet fee to high for one night stay. Free breakfast bar was decent. I picked this hotel because it was one of the few that we’re pet friendly. If I wasn’t traveling with my pet, I would have chosen elsewhere. Not a bad expensive but, not an overall noteworthy one either.

Friends_and_family Pet

8/10

Excellent

24 Dec 2018

Belinda

Needs updating and maintenance

It was okay for a one night stay. Room needs to be updated and some maintenance issues resolved. Looked like it had water damage in the bathroom. If you get the two bedroom suite be aware that they will not allow you to have a cot or roll away bed. The beds are small for adults and my son didn't want to share a bed with his grandma. I asked for a cot and they said no, because we had six people in a three bed room. They expected there to be two people per bed. Luckily, they did give us extra bedding and he slept on the couch cushions on the floor.

Family

4/10

Poor

27 Nov 2018

Carolyn

Thanksgiving morning very limited breakfast. Not at all expected. No where else to go.

Partner

10/10

Exceptional

16 Nov 2018

Darrell

Best Hotel

I stay here every time I visit Lubbock! Love every aspect of it

8/10

Excellent

11 Oct 2018

Verified traveler

Good

I could here the people in the next room which made it hard to sleep when they still awake at 4:00 am. I was able to sleep 1 night of 3 because I think they left for 1 day. My mattress was very noisy which woke me up if I moved at night. The staff was super they were friendly and helpful I really enjoyed talking to them they were the best they made my stay better.

Family

8/10

Excellent

09 Oct 2018

Olu

Bathroom and toilet too small .
We have to wait till 12.00 before they allowed us to check in
We came in around 10am

10/10

Exceptional

12 Sep 2018

Amber

Super!

Super friendly, clean, and comfortable!

4/10

Poor

03 Sep 2018

Verified traveler

sofa bed was terrible refrigerator didnt work beds were so uncomfortable not a good stay

8/10

Excellent

07 Aug 2018

Julie

Liked the 2 bedrooms but bathroom & carpet needed some refreshing.
Patio had a lot of bird poop from pigeons & hot tub & pool had some dirt in them.

10/10

Exceptional

06 Aug 2018

Hollie

Hotel was nice clean and staff was extremely helpful. I will be a return customer

10/10

Exceptional

03 Aug 2018

Verified traveler

Loved having the pool, and free breakfast! The staff here is the most friendly!

10/10

Exceptional

03 Jul 2018

Verified traveler

Nice place!

Pet fee seemed a bit steep. The room was clean and comfortable. The desk was really cool.

10/10

Exceptional

24 Jun 2018

Joyce

So clean! The staff was super friendly and nice. I had the most perfect weekend and told 10 other people about my hotel and the experience! I can’t wait to come back!

8/10

Excellent

17 Jun 2018

Verified traveler

Great staff, fast easy check-in and check-out. Pleasant, clean hotel and room. Nice breakfast. Bed mattress was saggy, but linens were clean and comfortable.

2/10

Poor

11 Jun 2018

Keelee

Maybe if they had a new front desk staff...

Horrible service. Front desk was RUDE. My sister in law had an allergic reaction to the soap provided and went downstairs to purchase Benadryl that was clearly displayed in case and was told sorry they didn’t have any.

Family

8/10

Excellent

26 May 2018

Verified traveler

Nice area...comfy stay and most of the staff were very welcoming!

Family

10/10

Exceptional

25 May 2018

Vicky

Two thumbs up!!!

Partner

8/10

Excellent

20 May 2018

Verified traveler

Book early

The hotel was clean and comfortable. The staff was very friendly. The price was a bit unreasonable. It was graduation weekend at the University and the local hotels took advantage of the opportunity. I don’t blame them but would not pay that rate for this hotel under normal circumstances.

10/10

Exceptional

29 Apr 2018

Darya

Stay

Every one was very professional and inviting.

Partner

8/10

Excellent

22 Apr 2018

Selma

Great stay !

Very nice room and checking in was a snap. The room was nice and clean, and everything that I needed.

8/10

Excellent

03 Apr 2018

Carlee

Overall was a good experience, the rooms needed a deeper clean, but generally was clean.

10/10

Exceptional

21 Mar 2018

Rebecca

Lubbock hotel jewel

Great location, very friendly staff - from front desk to breakfast coordinator. Will definitely choose this hotel again!

Family

6/10

Pleasant

19 Mar 2018

Verified traveler

Good value for amount of space

The sofa was worn and was ripped on the arms. The sofa bed mattress was stained and dirty.

Family

6/10

Pleasant

11 Mar 2018

Pascal

Convenient location

We chose this hotel due to its location on our road trip. The staff was very nice and appreciated their effectiveness during checking and checkout. My major complaint is that the mattress was in a dire need of a replacement. Didn’t sleep well at all. Breakfast in morning was basic and everything was kept well clean.

4/10

Poor

05 Mar 2018

Verified traveler

This place is an absolute dump. It’s at least 20 years old and not a thing has been touched since the day it opened. Can’t believe Marriott would allow this.

10/10

Exceptional

04 Mar 2018

Andre

Perfect

Perfect!

4/10

Poor

18 Feb 2018

Verified traveler

Not Satisfied

Small room and small bed. Not pleased for the price I paid.

Family

6/10

Pleasant

05 Feb 2018

Shirley

They do not clean the rooms, and the breakfast is not good

8/10

Excellent

05 Feb 2018

Verified traveler

Keep up the good work.

I was very impressed with the staff at the front desk during check in and checking out. Even the breakfast people greeted me with a smile and asked if there was something else they could help me with. I will be staying at this hotel during my future trips to Lubbock.
Thanks again for your hospitality.

8/10

Excellent

04 Feb 2018

Tom

Close and Comfortable

We enjoyed our stay, it was close to where our purpose in going was located as well as close to shopping areas.

6/10

Pleasant

02 Jan 2018

Terri

Very mediocre

Towels are horrible and despite being a small thing the toilet paper is the worst ever. The doors slam shut every time you go in or out. On the website it stated that a hot breakfast was included but they changed that to a continental breakfast due to the holiday. The breakfast was a big factor in the decision to book this hotel.

Family

6/10

Pleasant

19 Dec 2017

Angela

Quaint suite

I like the set up of the suite. Everyone could do their thing without bothering each other or waking up each other. Next time I will ask to stay on top floor since person above me sounded like they are pacing back and forth all night and therefore was not rested for an important family event.

Family

8/10

Excellent

28 Nov 2017

Lloyd

Overall it was good.

Overall it was good. The room had a bit of smell but not over bearing.
The pet area could use some attention but again I would recommend the hotel to anyone.

Family

10/10

Exceptional

22 Nov 2017

Verified traveler

Post surgery stay

Stayed after surgery, place was clean and well kept. I love Towneplace. We’re stayed at several and as always good service, clean rooms. And they have 2 bedroom suites! Only nice on that has them

6/10

Pleasant

21 Nov 2017

Bob

Not what we expected

My wife and I stayed here for 5 nights during an recent trip to Lubbock. The rooms are all queen size beds, no king upgrades. The rooms are also quite small and have little room to move around. The TV is situated and affixed to a table so if you wish to watch from the bed; you cannot see a quarter of the screen because of a wall corner. The bathroom is very close to the bed, exact 3 steps from the bed to the toilet. Maybe OK if you are alone but pretty close if you are sharing the room. The fridge is a mini full size and there is a half stove and common kitchen utensils but the drywall seams in the ceiling are coming off and it looks shoddy in places. The bathroom sink faucet leaked around the base when turned on. We used the exercise room which was OK but had no wipes for the machines (dispenser was not working) ...so you will be touching the previous person's sweaty remains. Finally, my room was next to the staff supply room and I was woken up at all hours with staff banging around...came right through the wall.
Overall, designed for a single individual on a budget who might be there for an extended stay. Room was booked through Expedia but I must admit; I will never stay there again.

Partner

8/10

Excellent

20 Nov 2017

Verified traveler

Staff very friendly, room was good. Breakfast was also good.

8/10

Excellent

13 Nov 2017

Verified traveler

Definitely recommended

A little outdated but still very impressed and a great breakfast!

Family

10/10

Exceptional

10 Nov 2017

Ronny

Great Hotel for the Weekend

Everything about the hotel room was just fine. The only thing I can say that is negative is the breakfast needs some major improvement. The eggs have no taste and there needs to be more variety of foods such if you serve pork there needs to be beef as a alternative.

Family

10/10

Exceptional

05 Nov 2017

Carlos

This is my 3 stay in Lubbock in the past 3 months and so far this is the best hotel I have stayed in. Very clean, friendly staff, overall best in everything.

Family

8/10

Excellent

28 Aug 2017

Verified traveler

2 bedroom suite and breakfast!

The 2 room suite was perfect for a family traveling w a toddler. We popped up his pack and play in the second room and never heard a peep. The customer service was awesome as they worked hard to get us in the room before official check in time. It's not the fanciest place but it was definitely a great place to stay for a quick trip. Breakfast the next morning had a good variety of food to keep us satisfied for the next leg of the road trip.

Family