Name: Residence Inn By Marriott Lubbock Southwest
Address: 6415 62Nd Street, Lubbock, 79424, US

4/10

Poor

16 Jul 2026

Michael

The staff was helpful but we were oer charged 3 addtional days. When we arrived they did have our room available. We were put in a room with 2 double beds and a studio when we paid for King bed suite. The room was not available till the next day. My brother in law had to change rooms due to mold!! We had to ask for toilet paper. We were only given one set of towels in one of the rooms. Honestly if it weren't for the people at the front desk who were curtious always smiling our stay would have been a complete disater.The hotel is in need of renovation badly! I will not stay here again!!!! DO NOT Reccomend.

Family

8/10

Excellent

23 Jun 2026

Julie

Im giving a 4 star because the pool, at first glance looked great. After swimming it it, it had many strands of hair, and other random floating things. The filter didnt work. My husband found lots of algae growing in the filter.

The only other issue we found was our bathroom in 107, would have random smells in it. I had smelled pizza during the night, my husband smelled weed at one point and then the morning of checkout we could smell cigarette smoke. I have zero clue where it was coming from since we were on the bottom floor, the only thing we could think of was maybe the emergency exit that was next to our room, that people were smoking there. Doesnt explain the pizza though!

Friends_and_family Family

2/10

Poor

16 Jun 2026

Kelly

Our stay at the Residence Inn Lubbock was extremely disappointing and well below the standards we expect from a Marriott property.

Upon arrival, our room was not clean. The garbage cans were already full, the carpet was torn, and the room appeared poorly maintained. Housekeeping was not provided daily, which became frustrating given the condition of the room. We were also surprised to find only one roll of toilet paper in the room, and when I went to the front desk to request more, I was met with rude and dismissive service.

The room had several maintenance issues. The shower curtain did not reach the tub, causing water to spill onto the bathroom floor. The bed was extremely hard and uncomfortable, making it difficult to sleep well.

The complimentary breakfast was one of the weakest offerings we have experienced at a Residence Inn, with limited selection and items frequently depleted. The breakfast attendant was consistently friendly and welcoming, and Tracy at the front desk was pleasant and helpful.

What concerned us most was the lack of attention to cleanliness and guest service. We watched an employee step over trash left in the hallway rather than picking it up. On multiple occasions, it felt as though guests were an inconvenience when issues were brought to staff's attention.

The pool was cold and underwhelming. Overall, the stay failed to meet basic expectations for cleanliness, maintenance, comfort, and customer service. We chose this hotel because of the Marriot

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Maureen

Tracy was awesome...but that was where the awesomeness ends....
This place is in some desperate need of some maintenence and cleaning. The carpet is coming up in the rooms, tiles in the bathroom are uneven.
The shower curtains are too short for the shower, so a constant flood in the bathroom, meaning constant trips to the front desk for more towels...because there was 0 housekeeping in our room even with a 3 night stay. No soap/shampoo etc in our bathroom.
Garbage was always in the hallways.
Firepit was broken, pool was cold.
2 out of 3 days the waffle maker was not available, and on the last morning breakfast was pretty scarce at 8 am.
Cleanliness is suspect. Cockroaches outside by the fireplace, and inside the lobby.
Apparently there is a fee for parking (which no one mentioned at any time)
Staff were scarce and not helpful.
For the price of this hotel, stay elsewhere, it was horrible.

Family_with_children

4/10

Poor

13 Jun 2026

gustavo

I made a reservation for 4 people, I didn’t get sheets or pillows for the sofa bed. Our guest in the hotel were having the same issues.

Also, if I reserve for 4 people, why they only put 3 towels?

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Selma

A quiet stay as always . No issue to speak of .

Pet

10/10

Exceptional

01 Jun 2026

Shelly

Very clean property. Convenient location and well-maintained!

Partner

10/10

Exceptional

22 May 2026

Robin

Lean room, great staff, safe location

Family

8/10

Excellent

20 May 2026

Selma

A nice quiet stay as always . The room was clean and breakfast satisfied . Easy in and out to the roads .

10/10

Exceptional

17 May 2026

Kristin

We visited the property before my family came to town as they are picky. I felt everything looked clean and a nice lobby. The property was easy to get to with close parking. The staff always said something cheery when we walked in. The maid service was awesome as everything looked nice after they fixed the room everyday. The room looked like new. We enjoyed the breakfast. There is nothing to even state that the could improve on.

Family

10/10

Exceptional

15 May 2026

Agustin

None

Family_with_children

8/10

Excellent

09 May 2026

Stacy

The property is nice. Front office staff was extremely nice and helpful. My only complaint would be that the bathroom wasn’t as clean as it should have been.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Humberto

Good room good breakfast clean hotel

Family_with_children

8/10

Excellent

18 Apr 2026

John

The breakfast was not great. Food was cold and utensils for serving weren’t very clean. Not impressed at all. Hours were 7-10 am. We are around 8;00. Food was cold and picked over!!!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Vanessa

The staff was very friendly. I liked everything about the room except the bathtub; it had rust and hard water stains. It looks like it was not upgraded with the rest of the bathroom or the entire room.
Also, two of the light bulbs in the room were out.
But the bed was comfortable, and the kitchen was very nice.
The hotel is not far from the airport, and there is a restaurant within walking distance.

Self

10/10

Exceptional

17 Mar 2026

Clyde

Yes

Self

10/10

Exceptional

16 Mar 2026

Clyde

Convient to restaurants and fast food. Kitchen fully equipped with everything you need to cook and there is even a dishwasher, the breakfasts are always good and a little convience nook with snacks and quick frozen foods to microwave if you dont want to get out.

2/10

Poor

14 Dec 2025

Franceris

The kitchen was dirty they never clean in side the the cabinets and the pots and pans were never cleaned i only had one staff member Susan who cleaned the room one time really good the whole week i stayed there, they are really short on staff and they need some help the best part about my trip was the staff the staff was nice and friendly 10 stars for the staff

Business Friends

10/10

Exceptional

10 Dec 2025

BHAVIK

Great and with a full kitchen. Good location, also!

Business Self

6/10

Pleasant

07 Dec 2025

Cody

Room was nice size and decently clean. Pillows were not comfortable.

10/10

Exceptional

01 Dec 2025

James

Size of room. It was much larger than most hotel rooms.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Joe

Room didn't get serviced . Asked for towels, were not delivered as promised . Had to get the towels the nexto

Friends_and_family Family

6/10

Pleasant

31 Oct 2025

Stacey

Soap, shampoo bottles in shower were empty! Last guest left a razor in the shower. Called front desk although Isabelle was kind enough to bring new bottles for shower. Still no soap ! Toilet is leaking.

Lights around the dressing vanity are out and need to be placed. Very dark.

No milk in breakfast area for cereal etc. when asked attendant. Response was we are out. We get a truck on Saturday . Coffee extremely weak and cold.

Most likely won’t go back. Used to be nice and kept up. And professional.

Business Self

10/10

Exceptional

24 Oct 2025

Enemecio

Great customer service

Business_and_leisure Family

6/10

Pleasant

07 Oct 2025

Lidia Esquivel

The property is really nice, staff not so much

Leisure Family

10/10

Exceptional

05 Oct 2025

Julie

This is by far our favorite hotel when we go visit the kids at college. Its very clean, and the room is huge! Great free breakfast!

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Karen

Pet friendly. Breakfast good.
Rooms are large, well appointed, but not enough bright light, especially in the bathroom above the sink.

Partner

4/10

Poor

20 Aug 2025

Verified traveler

More 2 star than anything else.

Check-in was easy and no loyalty was recognized, but no welcome gift. Extra towels were not provided for the entire stay despite asking repeatedly. Dining are very sub-par and in no way met our expectation based on previous experiences at other Residence Inn properties.

Business Family

8/10

Excellent

26 Jul 2025

Lisa

Have to pay for parking outside.

It would have been nice if the parking fee was included in the price of the hotel. That dumb to have to pay in Lubbock and than have big ass signs on the doors warning people of theft. Paying for parking should include security.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Karen

Lubbock stay in June 2025

We enjoyed the spacious suite. Everything was good. It was clean. The bed was comfy. However, there were a few matters that need to be addressed :the carpet was torn in two areas, the bathtub drain didn't work well, the shower curtain was too short and caused water to leak out, the lamp shade was damaged, also the light above the stove was out.
I wanted to use the pool, but there was no shade at all, and a few umbrellas would have been a really nice feature. (not everyone wants to bake in the sun).
The door on the first floor, facing north was totally broken so the security factor was gone.
When we got there, we were told about the parking fee per night, which was laughable. This is Lubbock and parking is not an issue anywhere. The fee was not declared when I reserved the room, and unnecessary. Just more corporate greed. Use the money to make room repairs,and improve the pool area.
We enjoyed the food service and the staff was very friendly in there.
Thank you.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Juan

.

8/10

Excellent

08 Jun 2025

Roy

The stay was good and the service was good. The only thing was that the bathroom door handle was broken and loose. Did not lock, the shower corner soap baskets were loose.
The kitchen counter separated and the shelf next to the mirror was broken and hanging.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Kerri

Room was huge, but in poor condition. Privacy curtains falling down. Ice machine not working. Breakfast bar out of food on holiday weekend.

Leisure Family

10/10

Exceptional

19 May 2025

LOREN

Quite large comfortable room.

Leisure Family

10/10

Exceptional

13 May 2025

Bob

I've stayed at this location several times, and the front desk is very friendly and helpful. I also appreciate the cleanliness and quiet, spacious room.

Family

8/10

Excellent

04 May 2025

Selma

Short but sweet

Had a good time . We didn’t really stay long , but we did enjoy it .

Friends_and_family Family

2/10

Poor

04 May 2025

Brenda

Going down hill

It seems like it's going down hill since my last stay a month ago. The breakfast was horrible. I had to find the worker for the breakfast area when there was no coffee at 8:30 am. There was no regular sugar and the coffee was watered down. The eggs looked horrible. The oatmeal container that was out was empty. The room I stayed in could have used a cleaning.

Partner

6/10

Pleasant

29 Apr 2025

Donald

Room was adjoining multiple air conditioning units which kept droning throughout the night

10/10

Exceptional

27 Apr 2025

Joseph

Very spacious and clean.

Business_and_leisure Family

2/10

Poor

31 Mar 2025

John

The Hotel did not honor the type of room reserved and paid for in advance, even though I called 6 hours before arriving, confirming the reservation and room type which was,1 full Bedroom.

Had I been told the truth, I would have had 6 hours to change Hotels. Coming in at 3 AM in the morning left me few options and they knew they had me. In other words, a classic “Bait and Switch”. They absolutely knew they overbooked rooms and knew that late arrivals would not find other accommodations therefore they had to take what they had.

The same happened to a friend that was traveling with our group. Our group is large and attends many sporting events over a course of three months in Lubbock and I can promise this Hotel and other Hotels that are under the same ownership, they will lose all of our future business.

Moreover, this Hotel refused to correct the mistake or offer any type of refund.

The Breakfast had minimal items, not anywhere near what was advertised. The food area was not only poorly stocked but very unkept.

The room was not adequately stocked with towels and upon getting out of the shower, it was discovered that not even a hairdryer was available in the room.

I learned through investigation that the Manager had been terminated recently and the interim Manager was ill prepared to take over. I’ve also learned the name of the ownership group and which properties they own, and I will be doing several more reviews about this ownership and their other properties.

Business_and_leisure Family_with_children

2/10

Poor

30 Mar 2025

Aurora

Dirty

Leisure Partner

10/10

Exceptional

30 Mar 2025

Jaycob

Amazing location and large, clean room!

Business Partner

10/10

Exceptional

07 Mar 2025

Gloria

Friendliness

Business_and_leisure Family_with_children

10/10

Exceptional

18 Feb 2025

James

Nicely appointed facility and room, with courteous and competent staff

Leisure Self

2/10

Poor

03 Feb 2025

Elizabeth

We had no hot water from Thursday night until Saturday morning. We checked out never having even had warm water. It was freezing. The staff was uninformed and completely unhelpful. We would never recommend this hotel due to terrible mismanagement.

8/10

Excellent

02 Feb 2025

Glenn

Still a nice place to stay. The place is getting older and it’s starting to show

Leisure Family

10/10

Exceptional

30 Jan 2025

Frank

The staff and hotel was second to none. Definitely wil be staying here again.

Leisure Friends

6/10

Pleasant

26 Jan 2025

Denitra

We had to take a cold shower. There wasn't any hot water our entire stay. When we brought it to the staff's attention, we were told that it was being worked on. There was a stain in the toilet, which made me question the cleanliness of the establishment.
The staff was nice.

Business Family

6/10

Pleasant

01 Jan 2025

Verified traveler

You get what you pay for.

This is the second year in a row we have stayed in a suite here for our family of 6. They are unfortunately chronically understaffed: requests for extra pillows and blankets, toilet plunger, all took 5-6hrs. They say your room is cleaned every other day but we had to empty our own trash and the one day they did clean our room, they took all of our hanging shower towels and bathmat and left us with one. The staff they have is very nice, but service and condition of the hotel keep declining.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Omar

.

8/10

Excellent

29 Nov 2024

Susan

Rooms are clean and spacious.
Would like better lighting in the bathroom and hotter water in the shower.

Also, our room was a long way from the elevator, it the hotel seemed almost empty. We would have preferred a more convenient room,

Partner

4/10

Poor

27 Oct 2024

Perry

Dirt and grime in bathroom. Broken or lose shower fixtures. Leaking shower head. Hallways and elevator areas were dirty and need to be vacuumed. Very sub-par Marriott.

Business_and_leisure Family

10/10

Exceptional

23 Oct 2024

Teri

Very clean and convenient. Staff was so friendly & helpful!

Leisure Family

10/10

Exceptional

01 Aug 2024

Angela

Beautiful new property. Centrally located.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2024

Michael

Our get away place is Lubbock and we always stay at this property cuz it’s always top notch for our needs

Partner

4/10

Poor

23 Jul 2024

Verified traveler

In our 3 day stay no room cleaning. Hotel out of toilet paper for 2 days and out of milk in the dining room

Business

10/10

Exceptional

22 Jul 2024

Anniulkah

The place was wonderful and beautiful. It very well kept! The room was very spacious and the beds as well as sofa were comfortable. The actual sofa bed was not (felt all the springs) but the sofa was comfortable enough that our daughter just laid on it and was good.

Leisure Family

8/10

Excellent

05 Jul 2024

Michael

The property was good. The room was clean and the kitchen was very useful. Came stocked with dish liquid, kitchen towel and dishcloth. One item of distraction was the carpet was threadbare in several areas.

Leisure Partner

8/10

Excellent

11 Jun 2024

Chanchali

Overall good, room wasn’t cleaned properly, there were what appeared to be dog hairs on the couch, desk, and other surfaces.

8/10

Excellent

22 May 2024

Robert

Faucet in bathroom sink too small lighting terrible. Lighting not enough for such large room.

Leisure Family

10/10

Exceptional

17 May 2024

Melissa

Always clean and comfortable. Good breakfast. Close to TTU and local shopping/ restaurants.

Leisure Family

10/10

Exceptional

07 May 2024

Laura

layout of room and breakfast area.

patio & grill area not clean - or supplies needed for grilling not available

Business_and_leisure Family

10/10

Exceptional

05 May 2024

Sunny

Continue the same excellent work in serving customers!

Leisure Family

10/10

Exceptional

25 Apr 2024

Desi Jo

Great Hotel!

Check in process was quick and efficient. Staff was GREAT! Whatever we needed they were right there to assiat.

Friends_and_family Family

2/10

Poor

09 Apr 2024

Melissa

The TV and microwave did not work. They offered to fix it the next day. Super helpful given I stayed one night. Worst stay ever. Won’t stay again.

8/10

Excellent

17 Mar 2024

Charles

Rooms big and nice comfortable

10/10

Exceptional

19 Jan 2024

Larry

The staff was outstanding. We're running late having issues and they were there to help.

Friends_and_family Family

2/10

Poor

06 Jan 2024

Michael

Filthy and horrible customer service

This is the worst hotel I’ve ever stayed in. The place is filthy. There were actual pubic hairs in the shower, shower didn’t drain, and the shower head was almost completely clogged so minimal flow. The mattress was caved in, and the heater sounded like a helicopter landing in the room. When we tried to talk to the front desk the woman working was absolutely unconcerned and unhelpful. The manager was supposed to follow up and he never did. Instead they tried to prevent us from getting a refund. Believe all the 1 star reviews!!!

Friends_and_family Family

8/10

Excellent

30 Dec 2023

Verified traveler

Very accommodating- quiet rooms- breakfast was good- great coffee

10/10

Exceptional

07 Nov 2023

Ray

Most pleasant stay in a hotel in the last 3 years.

Leisure Self

10/10

Exceptional

06 Nov 2023

Roy

It was a quiet and clean.

Partner

2/10

Poor

15 Oct 2023

Jessica

So… when we arrived the clerk told me the hotel was oversold and they had no place for us. They offered to move us to another hotel in a double queen… we had a king suite reserved and that wouldn’t have accommodated us. This totally ruined our plans to get ready for the show we were in town for. No manager to talk to - going until Monday, even though they had an over-full hotel all weekend. Won’t stay at Marriott again. Should have stuck with Hilton.

Leisure Family_with_children

4/10

Poor

07 Oct 2023

Vina

I booked a Marriott property as we loved living in a Marriott in Paris, France. That was clean, with fantastic staff and cleaning service every day.

Here are my issues with the property:

1. We were there early, so they told us the room would be ready closer to check-in time. We waited in the lobby, and they checked other people before us.

2. We requested a higher floor room, but they tried to stick us to some first-floor room while asking other guests which floor they would prefer. Ultimately, after I reminded the lady, she gave us 3rd floor.

3. Now the fun begins: The room at first looked clean till I discovered the blood on the comforter. That was disgusting. I had to go to the front office, get a new comforter, and make my bed. (Just what I wanted to do after paying close to $250 a night.)

4. The bathrooms were horrible. I have pictures if anyone wants to see them. I have always preferred a walk-in shower; I booked it because they showed a glass-door shower. However, they gave us an ugly curtained one, and on top of that, the curtain on the inside was dirty with black stains.

4. After telling them to get the room cleaned daily, they decided to be passive and not leave new towels.

I will never ever stay in a Marriott property in Lubbock again.

Leisure Family

6/10

Pleasant

04 Oct 2023

Veldena

It was very nice

Friends_and_family Friends

10/10

Exceptional

18 Sep 2023

EDWARD

Hotel was ok but shower and bathroom could have been cleaned better in corners and along floor edges. Orange juice was like pale yellow water.

Friends_and_family Family

10/10

Exceptional

28 Aug 2023

Jeff

August Stay

I have stayed here several times and this hotel is always clean and comfortable. Nice area and great location.

Business

10/10

Exceptional

27 Aug 2023

Jeanie

Very nice staff.

Leisure Family

10/10

Exceptional

14 Aug 2023

Debra

Normally a 5 start rating, but not this time

We’ve stayed here many times. It’s a really nice place to stay. However, when checking in on 8/12 around 4pm, there was no one attending the desk. Stood there a bit and a young lady with multiple piercings in her face walked up, no smile, asked if we were checking in. Yes. I got out license and credit card. She asked me to turn the card over so she could make sure the number matched what was in the system. It did. She gave me 2 keys and said the room was just around the corner to the left. It was turn left, walk all the way down the hall, turn left and go all the way down that hall. No big deal, just not exactly accurate. Had son with me, no sheets for sofa bed. No big deal, went back to ask for some. Walked up and said I’m back and asked for sheets. She did not look at me nor look up, said you need sheets? Turns around and goes to a bin and gets a set, doesn’t say a word to me and I had been talking to her when she did turn around to get the sheets. I just felt it was unusually bad customer service for check in. We will stay there again anyway, it’s a nice hotel. Maybe she had a bad day. It was just not the normal, really good and friendly greeting. More like I was bothering her.

Friends_and_family Family

8/10

Excellent

12 Aug 2023

Verified traveler

Overall good stay.

Clean. Nice staff. One of cleaning staff didn't close my hotel room door after halfway cleaning/restocking the room. I was scared to walk in and slept with a knife by my bedside in case someone had entered my room. Elevator was shaky and sounded too unsafe to be in use.

Business

10/10

Exceptional

22 Jun 2023

Destini

The best in Lubbock

This was hands down my families best hotel experience thus far. Our room was cleaner than any hotel we’ve been to. The kitchenette in the kitchen came stocked with dishes and utensils which made staying in our room even more enjoyable. We didn’t have to purchase anything extra because our room came stocked with towels, AND a bedding set for the pull out sofa. We will 100% be staying here again!

10/10

Exceptional

19 Jun 2023

Jeanie

Very very nice staff and clean motel

Leisure Family

6/10

Pleasant

22 May 2023

Glenn

There was multiple hairs on the bathroom floor. Cabinet door under the kitchen sink was off the hinges. We have stayed at this location many times. Seem to be going down hill. Cigarette butts on the yard in many places. Pool was temporarily closed for reasons unknown

10/10

Exceptional

18 Apr 2023

Hassan

v

10/10

Exceptional

17 Apr 2023

Jeanie

room is nice and comfy

Leisure Family

10/10

Exceptional

06 Mar 2023

Jennifer

Very accommodating and friendly staff.

Leisure Family

10/10

Exceptional

25 Feb 2023

Brittany

Awesome

Leisure Partner

10/10

Exceptional

08 Jan 2023

Chris

Very spacious and clean!

Friends_and_family Family

10/10

Exceptional

11 Dec 2022

May See

Great place & staff! No complaints!!!

Business_and_leisure Family

4/10

Poor

08 Dec 2022

Joseph Allen

Stayed for two nights
1. no one came in after the first night to clear trash or make beds

2. Kitchen sink EXTREMELY slow to drain and garbage disposal just hums. won't spin.

3. In the shower, they have pump dispensers for body wash / shampoo / & conditioner: Neat idea except they don't work either because they are empty or the pump is mechanically faulty. in short, don't work...

4. TV... you get news, sports, or kids shows. Nothing good

For the price I paid for this room, everything better work!
Not sorry to say, I won't stay here again. There are much better options.

Business Self

10/10

Exceptional

26 Nov 2022

Susan

Good choice for a stay in Lubbock.

Good location. Rooms are spacious and well designed. Staff are efficient at check in and check out.

Could use better lighting in the bathroom area. Also, our bathroom sink was draining verrrry slowly.

Partner

2/10

Poor

19 Oct 2022

Patrick

Nothing

Business Partner

2/10

Poor

16 Oct 2022

Patrick

Staff in lobby wonderful

Business Partner

10/10

Exceptional

15 Oct 2022

Cindy

Very clean

Leisure Family

10/10

Exceptional

04 Oct 2022

Joy

Large rooms, clean, new

Business

10/10

Exceptional

02 Oct 2022

Stacey

The front desk personnel were amazing at check in! I highly recommend all fur baby parents to book their stays

Friends_and_family Family

10/10

Exceptional

16 Aug 2022

Sue

New very clean

Leisure Partner

8/10

Excellent

31 May 2022

William

All was good!

very nice room was clean and comfortable everything including A/C worked well.

Friends_and_family Family

10/10

Exceptional

06 May 2022

Karl

Well maintained. Good front desk service.

Leisure Self

6/10

Pleasant

25 Apr 2022

Matthew

The beds were very uncomfortable and the pillows were terrible. Didn't sleep well at all for my entire stay.

Leisure Family

6/10

Pleasant

04 Apr 2022

JOHN

Property was good. Very good location. Close to multiple restaurants. Easy access to highways. Rooms clean. The negative: they have electric curtains on the windows, and they open and close on their own, including in the middle of the night. Also took many hours to cool off the room.

Leisure Family