Name: Staybridge Suites Lubbock - University Area By IHG
Address: 2515 19th Street, Lubbock, 79410, US

4/10

Poor

23 Jul 2026

Shana

I paid for a king room yet got a queen because they said the site
Overbooked. Didn’t offer to give refund or anything for the difference also the hotel
Charged me an extra 20$

8/10

Excellent

19 Jul 2026

Jennifer

Great value for the price. Room was very spacious & having the kitchenette area was great! Staff was extremely friendly & helpful. Morning breakfast was good. The room itself was clean however the bathroom definitely needs some work - as the tub was peeling really bad & the mat placed in the tub would not stick and made it very slippery.

Family

8/10

Excellent

19 Jul 2026

Angie

Breakfast was great, staff was nice & helpful.

Partner

10/10

Exceptional

16 Jul 2026

Anna

The property is in a great location - right next to Texas Tech, not far from restaurants and shopping. It would be nice if technology inputs were updated - however, that would be my only complaint. (Don't for get your plug, there are no USB connections within the room).

Pet

8/10

Excellent

12 Jul 2026

April

Ac would not stay on but other than that it was nice

Friends_and_family Friends

4/10

Poor

11 Jul 2026

Lindsey

Pool was closed. Internet was poor. Tv was difficult to operate. No Netflix.

Self

10/10

Exceptional

10 Jul 2026

Bleshia

Thank you

Family_with_children

8/10

Excellent

09 Jul 2026

Hans

Breakfast are very good and has variety

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jaime

Great pool area! Friendly Staff!

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Alejandro

Great quality. Very clean hotel.

Partner

10/10

Exceptional

01 Jul 2026

Tatiana

The reception staff gave me a warm welcome and were very helpful. Overall, I got a great night's sleep and was very happy with my choice. I was traveling with a car packed full of luggage which was safe to leave overnight due to the location being so close to campus which was safe and patrolled. I can highly recommend a stay here.

Self

2/10

Poor

01 Jul 2026

Rick

Our room was not clean. I understand the building is older but our room had hair on the shower wall, the bathroom floor was dirty, bugs in the room and the air conditioner did not work properly. Possibly the worst hotel experience we have ever had.

Partner

8/10

Excellent

25 Jun 2026

Cindy

Wouldn’t change anything about my stay.

8/10

Excellent

24 Jun 2026

Carmen

Good for a quick stay or visit to Texas Tech. Right across the street from the campus

Business Family

6/10

Pleasant

22 Jun 2026

Mark

Have stayed here a number of times in the past, but will have to re-think after this last stay. The property is in a great location, but is showing its age. Thermostat was not working properly in our bedroom unit (heat coming on in the night during Lubbock summer?), closet doors did not stay closed, and bedside plugs that did not work were just a few annoyances. The breakfast bar was also pretty poor by all accounts.

Partner

10/10

Exceptional

21 Jun 2026

Cynthia

Best place to stay when visiting Lubbock

Friends

2/10

Poor

14 Jun 2026

Juan

Motel 6 bathrooms looked better than this hotel. Outdated hotel, rust calcium tiles falling off in bathroom. They go in your room and turn up temperature on thermostat don’t leave clean towels don’t make beds (stayed multiple nights) would not recommend

Family_with_children

4/10

Poor

10 Jun 2026

Lisa

The bathtub was horribly stained and looked nasty . The mattress for the pull out sofa had a very large stain on it and it was jaut questionable to be honest

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Angela

Great location just needed attention to clearing of elevators and luggage trolley.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Ana

Needs a complete renovation and improvement with cleaning. Our room was dusty. The space in our room was great but we didn’t sleep well due to loud fan.
We had to use two remote controls to turn on the TV, control the volume, and the channels which was very inconvenient and dated.
The pool looked filthy, so we did not use it.
The best experience for us was the breakfast. They do a great job with that! The food was good and fresh every morning.
The location is convenient too but not a relaxing place to walk around outdoors.
We expected a lot better, so it’s is highly overpriced to what you get.
We have stayed at a Staybridge Suites before and we loved it, but this particular location was very disappointing.
The staff is very nice, welcoming, and are prompt with service. We appreciated them!

Partner

6/10

Pleasant

08 Jun 2026

Tiffany

Cleanliness and property condition could use a little work. Bathroom floor could have been vaccumed better and there was a sock that wasn't ours under the couch. Had some issues with the air conditioning where it would blow cold air, then blow hot air-back and forth. May have been a settings issue but another guest said they experienced the same thing. Good amentities and close to the university. Front Desk staff were very hospitable helpful, and friendly. Overll a good experience.

4/10

Poor

03 Jun 2026

Abby

Our room still had someone else’s trash left in the refrigerator. Room wasn’t filthy, but it wasn’t really clean either. The shower tiles were missing grout, and the whole facility looked like maintenance has been lacking for several years.

Friends_and_family Family

8/10

Excellent

29 May 2026

Luis M

Good place to stay. Nice staff.

6/10

Pleasant

27 May 2026

Amanda

So close to Texas Tech! Enjoyed the large rooms.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Thomas

Great location. Good breakfast. Friendly staff.

The management needs a bit of help. And they need to invest in some upgrades. Rooms were shabby. Furniture was totally dusty. Tile was cracked and the bathrooms . The staff doesn't clean. There was a note on the refrigerator indicating planned upgrades like new mattresses. But basic cleanliness would really go a long way until then.

And it wasn't cheap for a place that was so dirty.

The nice staff somewhat made up for it. They were very friendly to us and helped us get the room we needed

Partner

10/10

Exceptional

22 May 2026

uma

Perfect place to stay

10/10

Exceptional

18 May 2026

Mark

Great breakfast, wonderful staff and nice sized room! Plus, directly across the street from the college campus making it a perfect location!

Family

10/10

Exceptional

17 May 2026

Robert

Room and staff were great. The bathroom was clean but needed work done on ceiling. The closet doors also needed carpentry work. The entry door need repair. Would I stay again most definitely.

4/10

Poor

13 May 2026

Michelle

Y

Partner

10/10

Exceptional

11 May 2026

Oscar

Room was spacious and clean.

Partner

4/10

Poor

10 May 2026

kandace

Our bathroom floor was so dirty. It looked like it hadn't been cleaned after remodeling/painting. Everythig else seemed ok, but the bathroom was gross.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Omar

The sofas were stained, the bathroom door had paint over spray. AC was very noisy. Staff was friendly and polite.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Shayna

Friendly staff, clean room and great location to the stadium. Will stay there again.

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Gilmore

I normally try and be fair about reviews but this hotel was awful. The elevator didn’t work so we had to carry our luggage up to 3rd floor. The room was dirty and didn’t seem to have been cleaned very well. The shower tub was peeling and had a disgusting rubber mat over it to hide the peeling. The sink and toilet area was dirty and dated. The AC for the room worked poorly so we were hot or cold all night. It was truly a disgusting experience!

Family

4/10

Poor

21 Apr 2026

Julietta

This hotel is not at a good standard.
The rooms were not cleaned well,the furniture is old and dusty. The best part was the breakfast.

Business

6/10

Pleasant

16 Apr 2026

Brandey

The hotel was fine for what we needed but it's older and need of repairs. The elevator was down when we arrived so we had to carry quite a bit of luggage upstairs. They took the sign down the second day but it was still acting sketchy. The dishwasher in our room had a "Do Not Use" sign. One of the pillowcases had a orange stain on it. I think it was clean, just stained but we didn't use it just in case. The bathroom floor was warped so the door didn't open all the way but we were able to work around it. Overall, the hotel was fine for just being there two days but I'm not sure I would want to stay longer.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Diane

Great breakfast. Really enjoyed our stay. Room was very comfortable.

10/10

Exceptional

13 Apr 2026

WILLIAM

Everything was good

4/10

Poor

06 Apr 2026

Michelle

The entire property is very dingy. Had to have the room keys reprogrammed so many times that I asked them to replace them. The biggest complaint is the doors leading to outside are broken. The key sensor is not there and hasn’t been in a long time. You have to put a rock to prop the door open IF someone can open it for you from the inside. The door going out to the pool is the same. There isn’t a note on the door so you don’t know you are locked out till you have to bang for someone to let you in. They also lock the front main door at night and WILL NOT open it so you have to walk around the building to find the one outside door that actually works. These doors have very obviously been broken for a long time. You would think this would be a priority to get fixed.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Jose

Unfortunately we had to leave, we try if they can return the money. As soon we arrived the room I checked and so some hair in the tub, decided to clean and that was my worse decision. Was so many hair and was really unsanitary, I was even concern to touch the towels, and bed that i hadn’t check yet, they offered another room but the amount of hair in the first room make me think that could be similar or if even possible worse. And it wasn’t dog hair neither They definitely didn’t inspect the room after, and the worse part was the kind of hair. Was even stuck in the soap dispenser.

6/10

Pleasant

24 Mar 2026

Kevin

Everything was good and very accommodating. The only thing I didn't like is no curtains in the window so if someone wants too they can see straight in the room

6/10

Pleasant

23 Mar 2026

Deena

The woman at the check in desk was very nice, helpful and courteous. The room was a mess. The floors hadn’t been vacuumed, there were crumbs all over the floor, and the corners looked like they’d never been touched by a vacuum. The bottom of the tub was peeling and pieces were floating in the water after we showered. When we woke up in the morning, there was a cockroach laying on its back still alive. Maybe they had just sprayed. I’m not sure? I definitely think the cleanliness was a big issue!

Friends_and_family Family

4/10

Poor

20 Mar 2026

Debra

Room was dirty the entire hotel gave you a dirty feel if you look closely most things were not cleaned rugs not vacuumed and hallways. Tile floor is not detailed cleaned, etc..

Business

6/10

Pleasant

19 Mar 2026

Tamara

Perfect location to Tech, but it’s old and dated. Things are being held together by Jesus a super glue. Staff was awesome.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Scott

Our AC unit took a while to cool the room but did its job after a few hours.
The bathtub was slippery because it was peeling so taking a shower was a bit dangerous.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Emily

Clean room | good breakfast | perfect work space

Self

8/10

Excellent

01 Mar 2026

Todd

Room was spotless. Location was perfect

Self

8/10

Excellent

27 Feb 2026

Amanda

The staff was friendly and helpful. The lobby area was nice. I didn’t eat the hot breakfast, but the coffee served it purpose and I was pleased there was fruit available. I stayed in a suite style room. The desk provided plenty of room for work. There was a full size frodge

8/10

Excellent

24 Feb 2026

Shamel

Great Place, spacous, clean and convienently located

Self

2/10

Poor

22 Feb 2026

Daniel

The room was neglected and dirty sheets in the closet. Felt dirty. Lights were barely hanging off ceiling. TV cable box was unplugged and missing 2nd remote to turn on TV. The light near the bathroom didn’t work. We were supposed to get a King bed and only got a Queen bed. Was very loud road noise next to University and 19th Street. Was not what we expected.

Partner

6/10

Pleasant

21 Feb 2026

Micah

Soap was empty. Pool and hot tub both closed.

10/10

Exceptional

17 Feb 2026

Jeffrey

Great place. Clean. Quiet despite being right off 20. And plenty of restaurant and food options close by.

Self

10/10

Exceptional

15 Feb 2026

Patrick

Stayed there during ice / snowstorm in Late Jan 26. Great stay. TVs were at bit tricky to figure out but got it. Great staff. Good experience

Leisure Family

8/10

Excellent

15 Feb 2026

Ebony

Yes

2/10

Poor

14 Feb 2026

Janice

Room was not as advertised. There was no eating counter or chairs. Staff said i
I could go get a chair from the dining hall. TV did not work. Had to get repair man to fix it. Bathroom fan did not work. Repair man had to order part. There was no coffee maker and staff said they did not have another one to give us. There were no linens for the sofa sleeper. Dirty dishes were in dishwasher when we arrived. Staff was not caring and made no accommodations for room issues.

Friends_and_family Family

4/10

Poor

07 Feb 2026

starla

The wall need to be wiped down there were boogers on the wall, there was little pieces of trash on the floor like it had a bit vacuumed or swept their mopped. The stuff was so nice, happy to help. Breakfast was good. I would have let a five-star review if the room was cleaner.

Business

8/10

Excellent

25 Jan 2026

Tami

Heaters were difficult to control

4/10

Poor

12 Jan 2026

Ann

the first room i was assigned had dead bugs on the bed. the second room i was moved to had very weak internet.

10/10

Exceptional

10 Jan 2026

Martha

This place is great place to stay. Nice big rooms very clean. Great breakfast.
Close to College

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Cynthia

Very nice.

Leisure Friends

8/10

Excellent

31 Dec 2025

Melissa

Overall, the hotel is very clean and smells nice which goes a very long way. The TV in my room only had static and so you couldn’t watch anything.. I was kind of disappointed

Self

10/10

Exceptional

23 Dec 2025

Reginald

I only stayed a single night and the front desk staff were nice. The rooms were very clean and the breakfast was solid.

Business

6/10

Pleasant

20 Dec 2025

Larry

There was 4 of us in a room and they only gave us 2 towels so when we asked for more they said they don’t have any more and we needed to bring the towels back and then we would get 2 more later when they came available the lady at the front was rude about it

Business_and_leisure Pet

10/10

Exceptional

08 Dec 2025

April

Clean rooms and courteous staff

Self

10/10

Exceptional

27 Nov 2025

Mechelle

Clean and quiet.

10/10

Exceptional

16 Nov 2025

Patrick

Nice clean room, friendly staff and yummy breakfast!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Patricia

Good stay

Leisure Partner

10/10

Exceptional

10 Nov 2025

Larene

Yes

Partner

4/10

Poor

09 Nov 2025

Marci

Our room was very neglected!! Not very clean. Tv didn’t work most of the time. Towels were stinky. We requested king bed, at reservation. But we got a queen. They need help with housekeeping.

Leisure Partner

2/10

Poor

31 Oct 2025

Juan

Where do I start , we spend 2 nights with my husband and son . The room is terrible , old and dirty carpet , old furniture, the sofa bed is uncomfortable , the bathroom is not updated and the tub was with a yellow spots . The elevator had a scary noise like you are going to be stuck in there. My recommendation is not going there!

Friends_and_family Family

4/10

Poor

26 Oct 2025

Guillermo

Room condition was deficient, stained toilet seat, dirty filter on bathroom fan that was not working, stained couch matress, organic matter stuck in kitchen sink that stink. Staff Friday and Saturday very friendly, but Sunday was not fine as they were rude. Contact me for more details.

Leisure Family

6/10

Pleasant

26 Oct 2025

Natalie

None of the outlets in our room worked, so we couldn't charge our phones. The dishwasher had a sign on it stating not to use it. They really need to update this hotel. There was a ton of outside noise all night and the beds weren't very comfortable.
We really appreciated how close the hotel was to Texas Tech. Staff was very friendly and nice.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Crista

The room was good but I think it is due for some updates. The shower had a leak from the bottom of the tub. The awning under the drive thru area had dead pigeons up there and needed to be cleaned out.

Leisure Friends

4/10

Poor

05 Oct 2025

Kimberly

Front desk was super friendly

Leisure Self

10/10

Exceptional

27 Sep 2025

Bridget

Front desk staff upon arrival was so kind and polite and engaging. Also check in was quick and easy!!!

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Kim E.

It was close to TTU and I was able to walk there several times. It was also close to other events I was attending by car. I was disappointed that the pool was closed a couple of days before I arrived... No notice was given on the website. The bathroom sink was not draining well, the toilet valve in the tank was not sealing properly so it had to refill itself periodically (waste of water), the facility was dated but it was convenient and had what I needed. It was nice havng a kitchen.

Leisure Self

6/10

Pleasant

20 Sep 2025

Bobby

Tile in bathroom coming up. Needs update. Madelyn at check in was the best. Pleasant end to long day

Partner

10/10

Exceptional

18 Sep 2025

Brian

Could be more clean! Hot tub couldn’t even get in, it was so dirty! Staff is amazing though

6/10

Pleasant

14 Sep 2025

Amy

Great location. But the hotel smelled musky, pool was shut down didn’t feel like the air worked in the hallways. Food not great at all. But the staff working in dining hall were great.

Leisure Self

10/10

Exceptional

14 Sep 2025

Raynaldo

Great location for Tech Game or university visit

Stayed here for a Texas Tech game and had a great experience! The front desk staff were very welcoming, and the breakfast team was super friendly. The location was perfect, saved on parking with just a pleasant 1-mile walk to the stadium, plus plenty of food and drink spots along the way. The room felt a little dated, but the bed was very comfortable, and overall the stay was excellent. Would definitely stay again!

Partner

8/10

Excellent

07 Sep 2025

Rachel

Close to Tech!

Great location to visit my Tech student! Very clean rooms and quiet hotel. A bit dated, but the beds are comfortable! The staff is helpful and the breakfast variety is good.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Brian

Great places

10/10

Exceptional

24 Aug 2025

Christine

Only a couple of negatives on my stay: The TV wouldn’t connect to cable so we had to have the front desk come help. We had to fix it like he did EVERY time we turned it off after that. Secondly, the bath tub had a low spot so we stood in a puddle during showers.

Business_and_leisure Family

4/10

Poor

23 Aug 2025

JENNIFER

Great location and staff- gross rooms

The location and friendly staff are the only reason I'm giving it 2 stars.

Our room was missing a coffee table and the room wasn't as advertised. The pictures showed a separation of rooms - bedroom and living room with a door separating the two spaces. Wrong. It was one big room.
The room was overall musty, and it never really cooled down. The wall-mounted bedside shelves and drawers were coming off the walls, so the drawers wouldn't stay closed because they drooped so much.

Also - We discovered we had little roommates - ants! We saw them near the kitchenette on the last day.

Obviously, the location can't be beat if you're visiting someone at Texas Tech. It's right across the street.

Employees were super friendly! No shade to them. Stay here only if you don't care about musty rooms or missing or broken furniture.

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Joshua

The a/c leaked all over the carpet. The a/c kept change the set temperature on its own. I asked for the toilet seat to be fixed and it never was. Yet I could tell someone had been in my room.

Leisure Family

8/10

Excellent

20 Aug 2025

Carolyn

Really great staff and location. Property just needs some tlc.

Business_and_leisure Family

10/10

Exceptional

20 Aug 2025

Mark

Great stay

Leisure Family

2/10

Poor

19 Aug 2025

Jimmy

Don't waste your time or money....plenty of better places to stay with better customer service.

10/10

Exceptional

17 Aug 2025

Craig

Great place to stay in Lubbock and we have been to a few

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Myrna

Everyone was friendly.

Leisure Family

8/10

Excellent

12 Aug 2025

Susie

Close to Texas Tech

Business_and_leisure Family

8/10

Excellent

11 Aug 2025

Stephanie

I wish prices would not go up so high. When the collage is doing stuff 500 for 2 nights is crazy!!

Leisure Family

8/10

Excellent

08 Aug 2025

Celina

Room coffee table. Staff responded quickly. Kitchen well equipped. Close to Texas Tech. Laundry!

Business_and_leisure Family

8/10

Excellent

05 Aug 2025

clay

Great location if coming for anything TTU related - right across the street. The hotel is showing it's age for sure. Everything worked but just looked a bit aged/tired. For example, TV that was not able to stream Netflix/Prime just show the 15 channels on their little cable box (none of them premium movie channels unless you pay extra). However the price is modest so set expectations accordingly. Half the parking lot was filled with fleet trucks from construction companies on long term projects - the suites enable long term stays. Didn't cause me any issues except for finding parking around crane trucks and large box trucks. We did enjoy the included breakfast..

4/10

Poor

04 Aug 2025

Rose

Pigeons nesting above entrance with a lot of pigeon poop on the ground around the entrance. Tile broken in the bathroom that kept moving when stepped on. Bathroom was dirty. Cockroach found dead inside room door on last day. They had us in the wrong room, then did not want to change us back to the intended room as I wanted.

Business_and_leisure Family

2/10

Poor

30 Jul 2025

Terry

Worst property we've ever stayed at

4/10

Poor

28 Jul 2025

David

One of the doors were blocked open. The deck around the hot tub was collecting water. The staff were friendly and helpful, but it didn't seem that they could keep things up

6/10

Pleasant

26 Jul 2025

Julie

I didn’t like that I could not block out the light from the windows. The air conditioning was extremely noisy, along with facing a busy road was awful. The room was also missing a coffee maker and a dining table and chair, like the photos. So, lunch and dinner was eaten either sitting on the couch, or the bed. One other thing, the microwave was not where it should/would normally be and was out on a low shelf near the floor; weird.

Business Family

10/10

Exceptional

21 Jul 2025

Carnelia

Every thing was great. The hotel was nice and clean. The staff was friendly

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Vanessa

Staff was friendly and helpful. Room was clean.