Name: Hampton Inn Lubbock
Address: 4003 South Loop 289, Lubbock, 79423, US

8/10

Excellent

03 Jul 2026

Michael

It was all good. Accommodations were a good value. One of the most obvious benefit(s) - were the several excellent eating/dining choices within easy walking distance.

Partner

2/10

Poor

24 Jun 2026

Tim

Front desk was very rude. Rooms are old and need updated. Parking is marginal.
We had reserved 2 nights and only stayed one due to staff and accomodations.

Partner

4/10

Poor

20 Jun 2026

Kathy

Unfortunately, this review is going to echo like the others I have read about this hotel. The outside doesn’t look bad, the lobby is clean, the front desk personnel were very nice and helpful, the breakfast area looked ok, although we didn’t eat breakfast here. You walk down the hallway to your room and it’s dark, carpet looks dirty, walls have warped and peeling wallpaper. Got to our room and our door was hard to close, walls were damaged, peeling wallpaper, room carpet wasn’t clean and the bathroom outlet wasn’t working. The a/c worked good, no issues there. The beds had stained sheets and pillow cases and the bathroom towels were stained and looked dirty. Big light over bathroom sink wasn’t working, but not sure it was actually supposed to. Overall, it seems this hotel was a good place to stay at some point in time, but
has lost its way. Maintaining doesn’t seem like a priority here, which is sad, because it has pretty good bones still, and the personnel we dealt with were all very nice, helpful and friendly, just need to totally redo this hotel and bring it back to its glory days.

Family

10/10

Exceptional

14 Jun 2026

Barry

One night stay it was ok. Old needs updated. Not enough parking.

Partner

2/10

Poor

14 Jun 2026

Brandon

Floor and carpet was disgusting, patches on all the walls and doors, 6x6 inch hole in ceiling, loose outlets, dirty tables, \"I could see old rings left from other cups, no hot water for shower, tv was not set up, old half roll of toilet paper toilet didn’t flush the way it should, no hangars no iron very little soap to wash hands, musty smell right away, no parking, headboard wasn’t mounted properly, bed is about 6 inches thick and really hard \"used”, cold coffee , broken trim on walls in the bathroom and main room, I will tell everyone I know exactly what I just typed and recommend they find somewhere else to stay. This was hands down the WORST place I’ve ever stayed. I paid over 200 bucks for one night and was very disappointed how everything looked and smelled. Staff was not rude. They were ok. But No body asked how my stay was so I checked out and got outta there. Never staying there again.

Self

6/10

Pleasant

28 May 2026

Inez

My room was in the middle of a remodel and smelt of fresh paint. The toilet paper dispenser wasn't installed and door hooks were not installed yet.

Partner

6/10

Pleasant

17 May 2026

Marlis

This Hampton is hurting. It is dirty, outdated, worn, and not well maintained. Even the breakfast is not up to Hampton standards, there is no fruit or oatmeal, and other items they always have. Something had spilled on the floor of the elevator and it seems like concrete, it is stuck there in a nasty mess. Half the lights are burned out in the hallways, making the walk to the room dark. Piles of trash places outside room doors sit there for days. The ice bucket did not have a plastic bag and it had mold in it. It is time for Hilton to sell this one.

Partner

2/10

Poor

04 May 2026

Melissa

Room was extremely dirty full of dust do not get the sofa bed !! It is basically a piece of metal when we got there it didn’t even have blankets for it I had to go down stairs to ask for some

8/10

Excellent

19 Apr 2026

Mark

Overall good , lots of stores and eateries near by

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Lorena

Room was clean, had no issues, could use some upgrades. We did not eat breakfast so no comment. Overall it was ok.

Partner

4/10

Poor

12 Apr 2026

Shannon

The room was dark and outdated. The fixtures in the bathroom (toilet paper holder and stability bars) had rust all over them. The wall paper in the bathroom was peeling off the walls. There was no inner liner for the shower curtain. The towels were dingy grayish-brown and most of the towels were stained!

Family

4/10

Poor

12 Apr 2026

Tessa

Room was not very clean, there was trash from a previous tenant, walls and doors were filthy, two lights didn't work, the TV signal kept getting lost, and there were guests running and screaming back and forth through the hall u til midnight and management didn't do anything about it. I definitely wouldn't comw back to this location just due to the lack of cleanliness this hotel had.

10/10

Exceptional

05 Apr 2026

Jesusa

Clean room, smelled great. Breakfast was fresh and warm

Partner

4/10

Poor

29 Mar 2026

Adam

The tub was dirty. Had a ring of nasty in it.
Sink in bathroom had a crack. Soaps were low. The tv was difficult to use. Waste of time to get tv to work. Tv was very little. The side door security lock was malfunctioning. Wasn’t worth the price paid. Very disappointed

Partner

4/10

Poor

28 Mar 2026

Angela

Very outdated

Partner

2/10

Poor

27 Mar 2026

Beth

Building has recurring environmental problems which the City of Lubbock Health Department has been investigating. This is public record. I experienced sudden lung issues upon entering lobby. We were there for less than 15 minutes. We did not check into the room due to the environment In spite of my health being at risk, neither Expedia nor the hotel would refund our money. I am still experiencing symptoms three days later.

4/10

Poor

15 Mar 2026

Buck

Hall carpets are worn out. No soap or shampoo in the dispensers in the shower. Towel hooks were missing and another one spun round and round in the bathroom.

2/10

Poor

15 Mar 2026

Carolyn

I will be calling you tomorrow.
We were not able to check-in as there was no one at the front desk. Waited 16 minutes along with another person and a food delivery person!!
Hotel not clean from the view at the front desk.
HELP-
I will be calling for resolution to this most unfortunate incident.
Carolyn Worthen
[email protected]

Family

10/10

Exceptional

10 Mar 2026

Mindy

Excellent!

10/10

Exceptional

22 Feb 2026

Andy

Customer service

4/10

Poor

22 Feb 2026

Vanessa

There was no soap, shampoo and conditioner in my room when I checked in. I asked the woman at the front desk and she seemed irritated by the request. She said that housekeeping would take care of it… when I returned that evening , nothing had been refilled. Plus there is no hot water at all - ever ! At best, the water is luke warm. Apparently there is a temperature gauge on how warm the water can be. Won’t be back!

4/10

Poor

07 Feb 2026

Michelle

I was very disappointed. The room did not have soap in the bathroom. I went downstairs to the main desk. She only found one small package of soap. No bottles were available from housekeeping. During breakfast the following morning the hot water for tea was cold and there were no travel lids available. We ate our breakfast but could not take tea or coffee on the road as we usually do.

Leisure Family

4/10

Poor

01 Feb 2026

Karen

The staff was good, however this is an older hotel and it hasn’t been upgraded to quite a while.

Leisure Pet

10/10

Exceptional

22 Jan 2026

Earl

Staff

6/10

Pleasant

19 Jan 2026

Chelsea Spraberry

The room was ok it did not look like it had been cleaned or maintained very well, as there were crumbs on the floor and a pair of socks under the bed. The hot tub was not working when I was there which was disappointing and one of the reasons I booked here. However, the staff was super helpful and went out of their way to be accommodating, and the bedding and beds were all clean and comfortable. Also, the bathroom was nice and clean.

Family

8/10

Excellent

28 Dec 2025

Thomas

No, the bathroom had what looked like tooth paste on sink faucet and mirror frame

Partner

8/10

Excellent

27 Dec 2025

Ronald

Great breakfast mix beyond continental. Scrambled eggs, sausage, pancakes, fruit, etc.

Leisure Self

10/10

Exceptional

17 Dec 2025

Kaitlin

Thanks

Business Self

6/10

Pleasant

15 Dec 2025

Sharman

Carpet dirty and needs replacing. Overall cleanliness not very good.

Leisure Pet

2/10

Poor

11 Dec 2025

Sabrina

The room unclean, no soap, bathroom floor was not clean

4/10

Poor

10 Dec 2025

Laura

I was charged a second time after leaving the hotel. My room didn't have a smoke detector and a fixture had been removed f

4/10

Poor

02 Dec 2025

Donald

Upon arrival we were greeted with a sign that said the elevators were not working. The man that greeted us was polite but unable to give us anything but an upper floor room. We had several pieces of luggage we did not want to leave in the car so were forced to carry them up and down the stair wells. This is unacceptable service. I think our room should have been provided gratis for the inconvenience. Very disappointing. The facility was worn out and needs an upgrade. We will not return to this property. Not being able to provide a simple service like an elevator and offering nothing in return to guests other than our room could be cancelled without penalty is not right. Telling guests they can find their own room at another hotel if they want is poor service. I look forward to a reply.

Leisure Family

2/10

Poor

01 Dec 2025

Max

The negative items in order:

1. The elevator was broke.
2. The room was not clean.
3. There was not any soap in the room.
4. When I asked the front desk, they said they did not have any soap.
5. The towels were tattered, torn, and scratchy.
5. The television did not have ABC so I missed the Texas and Texas A&M football game.
6. The side door would not open with a room key so the guests simply propped the door open with a rock. While we were there, a rock was in the door 50% of the time.
7. The breakfast was minimal. The juice machine was broken. There was not any fresh fruit or yogurt. The coffee was terrible.
8. The staff were friendly and apologetic, but it appears that owners of this hotel were not investing in maintenance or services for their guests.

Needless to say, we will never stay at this hotel again in the future.

Leisure Partner

6/10

Pleasant

26 Nov 2025

Dina

Ok, elevator not working, breakfast nothing special, flooding in the hallway.

Partner

6/10

Pleasant

16 Nov 2025

Michele

Breakfast was limited. Staff was very friendly and efficient. Room was clean enough but in poor shape. The bathroom needed a total overhaul. The tile was falling off and paint was bubbled. Hallway was very dark.

Friends_and_family Family

2/10

Poor

12 Nov 2025

Aleshia

We always book Hampton Inns and they've never let us down, but we won't stay at this one in Lubbock again. The staff was unprofessional, barely looking up from their phones at check in, our room smelled musty and wet, the bathroom had water damage that was covered up with wall paper, the beds were sloppily made. The bathroom floor had a thick, sticky film on it, maybe mopping solution? The nightstand also had a sticky cleaning solution on it, my cup actually stuck to the nightstand. I think this location must be a smaller Hampton Inn because there were very few breakfast options and they had a tip jar out (!). It was quiet and it wasn't terribly dirty, and with it being a game day weekend, there weren't other options available so we just dealt with it.

Leisure Family

8/10

Excellent

11 Nov 2025

Eunice

Clean room and amenities. Customer service was poor.

Leisure Self

10/10

Exceptional

04 Nov 2025

Cody

The staff was fun and happy. The place was clean and well-maintained. In room 203, the bathroom light needs to be replaced, as it poses a fire hazard.

10/10

Exceptional

03 Nov 2025

Terry

Awesome thanks

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Jonathan

Smooth sailing on this trip.

Overall, a safe bet when travelling to Amarillo! Much less problems than the previous hotel we have used. Thank you!

Business

4/10

Poor

14 Oct 2025

Jennifer

The rooms are very old and worn, the paint is chipping/bubbled, the wallpaper is wrinkled and crooked, the carpets are disgusting, it smelled of mildew, the toilets and shower clogged, the furniture and fixtures are old and damaged, beds are uncomfortable, doors are damaged and don’t close properly, and the whole building felt damp. We didn’t have hot water in our bathroom so they moved us to a different room where the toilet was clogged and the lights blinked. The staff was very nice and helpful and tried their hardest to help and worked hard to clean but I feel bad that this is the environment they have to work in.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Wes

The room felt old and dingy. Hard to describe, but not as clean as I would have liked.

Friends_and_family Family

2/10

Poor

05 Oct 2025

Glen

Roach Motel

Entire hotel was filthy and need of renovation and a good cleaning

Self

6/10

Pleasant

04 Oct 2025

Samuel

We arrived before the 3:00 check in and the lady behind desk was kinda rude. Asked if I knew when check in time was my answer was yes but we had traced along way so hard to judge about time. Needless to say she was rude. We left and came back after 4:00 and was given a room on first floor. The floor was dirty and the air conditioning barely worked but was tolerable. They have a great place to walk your dog

Partner

8/10

Excellent

27 Sep 2025

Paloma

Comfy. Safe. Not excellent but nice.

We booked 2 queens and were surprised with just one king bed. We are friends so little awkward. Rug was stained a dirty. But room seemed clean. Bed comfy. Elevator broke and had wheelchair lady stuck on 2nd floor. They had it fixed in <30minutes. Safe area.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Molly

The staff at the facility were very friendly and helpful in all ways.

Leisure Family

2/10

Poor

20 Sep 2025

Jo'Ana

The towels were dirty, all of them! There was poop on the toilet seat. Checked out immediately and don’t recommend.

Leisure Family_with_children

6/10

Pleasant

16 Sep 2025

Bob

Not as clean or updated as most Hampton’s. Won’t stay here again

8/10

Excellent

27 Aug 2025

Mickey

This is an older property that needs updating. The electrical system seems to need work. The bathroom lights flicker and that could cause seizures in some people.
Our TV & microwave definitely need to be replaced.

Leisure Family

2/10

Poor

21 Aug 2025

J.D.

Worst hotel of Hilton property ever stayed in. Room was dirty. Housekeeping are not cleaning rooms.

Business Self

4/10

Poor

21 Aug 2025

Arthur

TV kept going off on its own. One lamp didnt work. Hotel in very bad condition, stay elsewhere unless price is your only consideration.

Leisure Partner

8/10

Excellent

19 Aug 2025

Robert

Good stay overall

Stay was ok and adequate for the time we were there. Only concerns were bathtub was kindve slick and may need another support handle, television kept losing signals, and a/c fan was kindve loud at night.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Lisa

This place needs some TLC. The room was clean-ish. There was no way I was touching the remote control. The building is in disrepair. Lower sections in bathroom missing, grout was dirty. Hot tub not working at all and had I known I would have picked another hotel. The staff were all very nice and polite.

Business

4/10

Poor

14 Aug 2025

Megan

Run down and forgotten hotel.

This was a mistake. This Hampton Inn was run down and forgotten. It needs renovations. Our daughters room had wet carpet and a bleach smell. The outside door was left wide open so that anyone coukd come in. Overall just not a place I would ever recommend.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Mark

It was clean and nice. It’s just an older property. I’d stay again

Business Family

6/10

Pleasant

09 Aug 2025

Theresa

The room was decent, but the pool was not. We planned on swimming a little as it was so hot. You could not see two feet into the pool due to the cloudiness of the water. The hot tub was drained and moldy.
If you just need a place to sleep, it’s ok, but not for spending any time.

Family

6/10

Pleasant

04 Aug 2025

Edwin

Property was dated and in need of numerous repairs and refurbishing.

Business Self

10/10

Exceptional

22 Jul 2025

Chris

Easy to locate.

Leisure Family

2/10

Poor

22 Jul 2025

Jon

Ice machines didn't work, TV was glitching, and the pool was dirty and needed chlorine. Plus hot tub was out of order.

Leisure Family

8/10

Excellent

20 Jul 2025

Verified traveler

Not what I expected from a Hampton Inn

Total let down! I’ve stayed at Hampton Inns all over the country and this was by far the worst one. It felt like a comfort inn. Outdated and poorly maintained.

Partner

6/10

Pleasant

11 Jul 2025

Nicole

Shower knob sucked wouldn’t work properly have to keep spinning for it to turn off or on

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

Tonya

Staff were friendly and very helpful. Loved the breakfast.

Business_and_leisure

4/10

Poor

02 Jul 2025

gary

Room was dirty and hotel is older and needs updating. One of the worst Hampton Inns we have stayed in.

Leisure Partner

6/10

Pleasant

28 Jun 2025

Ronald

Only 1 ice machine worked

Leisure Partner

4/10

Poor

26 Jun 2025

Jennifer

Staff was friendly, hotel is in need of a remodel and some deep cleaning. Our room key had to be redone every single time, so frustrating. Lights out in hallway. Good breakfast.

Leisure Family

6/10

Pleasant

22 Jun 2025

Anita

We found a dirty sock in our room. Breakfast was good. Staff friendly. Our floor smelled like bleach. Needs some work in bathroom. Toilet is old. Stained. Walls

Leisure Family

10/10

Exceptional

21 Jun 2025

Crystal

Front desk staff great, breakfast was really good

Partner

10/10

Exceptional

18 Jun 2025

Teresa

Nice clean hotel with a good selection of complimentary breakfast options. The bed was comfortable.

4/10

Poor

15 Jun 2025

Sue

I like the fact the hotel was close to the loop. We have stayed in Hampton Inn throughout the country. Most of breakfast was good, but the breakfast items were very limited compared to all of the Hampton Inns we stayed at. Those hotels had a lot more items. The sausage gravy was exceptional, and we loved the cook. The bed needed a big upgrade. Someone had smoked in our room and in the hallway prior to our visit. The light bulb was out, the toilet was grey inside. There was a bad stain on the shower curtain and on the tub wall. Several other things were wrong. We won't be going back.

Leisure Family

8/10

Excellent

13 Jun 2025

Sandy

Went for a church conference. It was close to event space.

Business

8/10

Excellent

12 Jun 2025

Thomas

Older property.

2/10

Poor

10 Jun 2025

Hilary

This Hampton is a dump. Hotel is run down. Pool was \"open\" but freezing and did not seem very clean. Very noisy neighbors.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Jay

Check in took quite a while, and we could only get one key, which wasn’t a big deal. Was disappointed the hot tub was out of order. Other than that, good place to stay

Partner

4/10

Poor

03 Jun 2025

Ashley

First room I re

10/10

Exceptional

02 Jun 2025

Stan

Clean room and comfortable bed.

Business_and_leisure Family

8/10

Excellent

31 May 2025

Larry

The staff was super friendly

Partner

4/10

Poor

27 May 2025

Michael

We had many issues during our stay. Water pipe broke morning of the 16th so no showers before my daughters graduation. One of two rooms didn't have hot water in the shower so it was scalding hot both mornings. TV kept going out. Room was not very clean...all surfaces were sticky. Room key for one room kept getting deactivated. We had to have it reprogramed at least 6 times. Overall very disappointed with Hampton Inn and won't be staying at any again.

Leisure Family

6/10

Pleasant

25 May 2025

Maria

We enjoyed our stay but were very disappointed in the fact that the hot tub was not working and pool water was soo cold we weren’t able to get in and our main reason for going was so our son and his friends could swim since it was our sons birthday weekend 😒

Leisure Family_with_children

2/10

Poor

18 May 2025

Glen

HORRIBLE

I made my reservation in March, for my stay in May. College graduation wknd for my son. When we got to the hotel, the lady asked for my name. She said she didn’t have my reservation. I informed her that my 81 yr old mother had already checked in, which was the secondary room that I booked…under MY name. The woman said she had no booking for me. I tried to give her my itinerary number. As I said the first number, she informed that there is no reservation for me. This woman was DEFINITELY not willing to help or listen. WORST SERVICE I’VE EVER RECEIVED!

Friends_and_family Family

2/10

Poor

17 May 2025

charles

Way overpriced. Motel 6 plus one and paid 590. Price hike for graduation weekend. Bunch of crap. No parking either. Will never stay there again

Friends_and_family Family

6/10

Pleasant

15 May 2025

Cynthia

The tv, pool and business center were all inoperable during our visit

Leisure Family

10/10

Exceptional

13 Apr 2025

Alonso

Was amazing to stay there clean and everyone was very friendly

Partner

10/10

Exceptional

12 Apr 2025

Elias

Staff

Business_and_leisure Friends

8/10

Excellent

09 Apr 2025

Richard

Nice place. It's a little dated but clean and comfortable

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

REBECCA

Staff was so friendly and helpful. Quiet couldn't hear the freeway. Beds were great.

Leisure

4/10

Poor

24 Mar 2025

Alfred

The staff was great!

Paid $ 425.00 for my stay and nothing worked I'm very disappointed will NOT recommend anyone to stay there!!

pay that kind of money!! DISAPPOINTED!!

6/10

Pleasant

23 Mar 2025

Ana

Bed bugs

We found bed bugs in our room, room 105 and let the front desk know. Now we're afraid we brought them back with us.

Business

6/10

Pleasant

23 Mar 2025

Melissa

The internet wasn’t working and no shower gel

Leisure Friends

4/10

Poor

23 Mar 2025

Timm

West Texas Roundup

The hotel is definitely dated and for the money you pay for a room you would think it would be a little better…the bed was comfortable and the air conditioner was great…the tv had 60 channels according to the guide, but you only watch 4 local channels…I definitely do not recommend the I-Hop out front, my night was spent battling a bout of food poisoning so restful sleep was not in the cards..I planned on leaving early early that morning but didn’t happen because of the earlier..

Business

4/10

Poor

22 Mar 2025

LUIS

Ok place don't expect fo TV to work

Channels on Tv did not work

Heard other people complaining about same issue at the lobby

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Stephanie

Staff were VERY nice and kind. Stayed for a volleyball tournament. Breakfast was so good, hotel is close to restaurants and the loop in Lubbock so easy access to every where.

Leisure Family

8/10

Excellent

13 Mar 2025

Troy

There was a situation at Texas Tech and the staff was amazing and accommodating.

4/10

Poor

27 Feb 2025

Daniel

No shower curtain, dirty

8/10

Excellent

24 Feb 2025

Gwen

Enjoyed fresh baked cookies!

Friends_and_family Family

4/10

Poor

30 Jan 2025

Henry

Stayed at other Hampton Inns and they are much cleaner, more breakfast selections, friendlier staff

Leisure

8/10

Excellent

30 Dec 2024

Landy

Close call

The hotel was good. The only thing was that we were assigned a room that was already occupied. Not sure if that was the hotel’s fault or hotel.com’s fault. The problem was quickly remedied, however, the man who’s room we tried to enter was not happy. Someone needs to be more careful.

Partner

6/10

Pleasant

20 Dec 2024

Bamma

Loved my room assignment, very good customer service.

Leisure Family

8/10

Excellent

10 Dec 2024

Yolanda

Very clean