Holiday Inn Express and Suites Lubbock Southwest W

10/10

Exceptional

09 May 2026

Darrell

The stay was good. I don’t do reviews.

2/10

Poor

03 May 2026

Jonathan

Checkin was a disaster. Gave itinerary to front desk and couldn’t find reservation. As of now I show charge from property, cheap tickets and two other unknown holds. Room given was not even clean so front desk placed us in another. Room was ok, but floors were sticky, not been swept, mirrors all dirty and random items found all over floors. Even by one of the lamps was nothing but what looked like hair buildup and just left. Worker came knocking on door at 11pm and then walked away…to return a few moments later and knock and walk away again. Called and asked who we were and then said ok and hung up. My information given to random customer who then came knocking on my door at 11:30pm and telling us to get our stuff and leave as this was her room not ours. Informed her we had been there since 4pm and manager placed us in this room and was what we reserved, but she continued to tell us get out. Will not use this establishment for any future stays and will be curious to see what all charges clear my account and if they will fix it. Would have went elsewhere, however due to tournament weekend all other hotels were booked.

2/10

Poor

09 Feb 2026

Lexus

The front desk girl was awful. On FaceTime during check in with a guy and using very very inappropriate language. Everything was charged incorrectly as well.

Leisure Friends

10/10

Exceptional

07 Jan 2026

Kathy

Very friendly staff and the hotel was clean & inviting. The breakfast spread was great, and the rooms were comfortable. I would stay there again - highly recommend!

Partner

6/10

Pleasant

04 Jan 2026

Peggy

Lighting in bathroom TOO DIM light bulb was out , Broken Windows were not appealing AT ALL …. Different breakfast menu , like pancakes and bacon … More towels

Leisure Self

8/10

Excellent

09 Dec 2025

Linda

Room was very nice. Staff was great. Sorry we weren't informed about pool/gym closing. Location was good for me.

6/10

Pleasant

04 Dec 2025

Natasha

The ac heater unit was dirty on top. Looked like someone sprinkled dirt on it. Lamp shade and chair had stains on it. The pool and gym were closed for unknown reasons. The bed was super comfy and the staff were very friendly!

6/10

Pleasant

30 Nov 2025

Maria

In our bathroom the hand soap was empty. But everything else was fine.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Gerard

Good clean rooms. Friendly staff. Good breakfast.

4/10

Poor

11 Nov 2025

staci

The entire hotel was a mess. Career was stained and rippled: the walls were filthy, chopped and worn. The lock on our room had very obviously been prayed open at some point (prior to our stay) the metal was severely dented and wood busted off the door itself, allowing a noticeable view directly from the hallway into the room. It Only one light worked in the poorly bathroom.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Eric Alexander

Compared to other Holiday Inn Express I've stayed in, this was pretty dated. The building was a bit run down. The ground floor had some broken windows. My room was a bit run down. There were paint stains on the carpet. The shower head was loose and wouldn't stay in the position I wanted it to.

But the bed was very comfortable. The HVAC worked great. And the staff was very nice. The woman at the front desk was so very kind and friendly. Also the cleaning woman on my floor was also very friendly. I would stay here again. But the building definitely needs some cosmetic work

Leisure Self

10/10

Exceptional

04 Nov 2025

Elizabeth

Clean room
Courteous staff

Family

10/10

Exceptional

03 Nov 2025

Becky

Always clean

Partner

10/10

Exceptional

03 Nov 2025

Becky

Yes

Partner

4/10

Poor

03 Nov 2025

Mandy

Our room was definitely not well maintained! It was too expensive for the quality of room. Won’t be staying at this particular location again.

10/10

Exceptional

02 Nov 2025

Adela

The stay was great and accommodating!

10/10

Exceptional

31 Oct 2025

Monique

They only had turkey sausage which is weird because don’t a lot of people eat that.

10/10

Exceptional

30 Oct 2025

Lori

Breakfast is always good

10/10

Exceptional

26 Oct 2025

Mary C

I think that the price of a room for a night is too high. No discount for a senior or a Veteran.
Also, the large chair in the corner needs a new seat cushion, its rather flat. I wished that the desk chair had had a seat cushion, as well.
And, no substitute for the Dove soap products for someone who is allergy to that product. I had to go out and buy some different soap and shampoo/conditioner and I wasn't able to bring the shampoo and conditioners home with me. Too much weight in the suitcase.

10/10

Exceptional

11 Oct 2025

cindy

Old property desperately needs updating

Leisure Family

10/10

Exceptional

10 Oct 2025

Joe

Parking lot was safe and well lit.

Leisure Self

10/10

Exceptional

02 Oct 2025

Rose

We have stayed numerous times at this location. Always clean, staff is always friendly. Will continue to stay at this location.

Leisure Family

10/10

Exceptional

30 Sep 2025

Beverly

It is a lovely hotel. Clean and everyone was friendly and helpful. The breakfast area was clean and well stocked. Food was delicious. Plenty of nice parking also. We would definitely stay here again and we would recommend this hotel.

Leisure Family

10/10

Exceptional

05 Sep 2025

Betty

Ok

10/10

Exceptional

13 Aug 2025

Kevin

The stay was awesome Had big rig parking

Business

4/10

Poor

12 Aug 2025

Verified traveler

Breakfast is trash

Their breakfast was trash. No fresh made oatmeal nor any pancakes! No sugar free opt for breakfast. Their breakfast was loaded with carbs!

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Raymundo

All

10/10

Exceptional

03 Aug 2025

Mark

Great hotel!

Leisure Partner

4/10

Poor

03 Aug 2025

Araly

The staff was wonderful but we had to go to the front 4 times to have our keys reactivated. The last time the card holder went completely out (5th time). They had to move us room and when they did they moved us to a room without a coffee maker a bag on the ceiling covering the fire water emergency spout. The tile on the floor in bathroom had black mold and was falling. However, this got my son a free mac and cheese from their pantry. Just a little frustrated.

Friends_and_family Family

4/10

Poor

31 Jul 2025

BreAnn

The staff were welcoming and friendly. When i fell asleep

10/10

Exceptional

30 Jul 2025

Hortensia A

Although the property had recently been hit by a hail storm, the property was clean. Swimming pool was closed, that was drawback about our stay. The closure was not posted on the website.

Leisure Partner

2/10

Poor

30 Jul 2025

Verified traveler

This place/management have turned into a dump

Nothing was good. The service was garbage. The rooms were worse than the service. They were dirty. They had been smoked in. There were still ashes in there. There is hair all over the bathtub on the floor. The tile was coming off the side of the wall and that was just the first room when they switched us to the second room it was even worse. It’s like they didn’t never even cleaned it. The pool was not accessible because of a health storm that happened months ago, and they still have glass everywhere from shattered glass.
I used to put all my employees up in this hotel for years and I will never send another employee to that hotel until it either changes management or something drastic changes.

Friends_and_family Family

2/10

Poor

23 Jul 2025

Maksim

Waited for 15 minutes for the receptionist to show up to check in. Then I couldn’t even check in at the front desk, their system was down. No refund received afterwards. Horrible experience

Business Self

10/10

Exceptional

20 Jul 2025

Sandra

A plus for this property. The only downside was that the pool was not available, likely due the massive hail storm that blew through not long before our trip that also damaged the windows in the pool area.

Leisure

6/10

Pleasant

19 Jul 2025

James

Hail damage to property is extensive. Glass still to be found in parking lot a month after storm. Pool is closed. Breakfast great. Staff friendly. Safe neighborhood. Fair for the price.

10/10

Exceptional

15 Jul 2025

Jessica

Arrived late due to traffic, was greeted with the friendliest host he was fast and gave great food recommendations. Room was clean and spacious.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Verified traveler

Staff was friendly. Our room's curtains were torn and shower curtain was torn in many places and sink faucet dripped the whole time. It just needs some attention, new curtains, new shower curtain. The toilet is super short like the OLD TOILETS USED TO BE. Just needs updating.

Partner

6/10

Pleasant

10 Jul 2025

Suzan

The hotel is in needs to gave a face lift. Our curtains were torn, the feels dirty, the pillows were pancakes, we had to call for toilet paper, very thin paper. We ended up buying toilet paper abd tissues. The staff was very nice and friendly. We like the location and have stayed here before. It has just seeens like it has deteriorated quickly.

Business Partner

8/10

Excellent

04 Jul 2025

Craig

No complaints

Business Family

2/10

Poor

30 Jun 2025

DEVIN

The refrigerator, microwave and coffee maker did not work. The staff were rude and condescending to my wife

Leisure Family

8/10

Excellent

28 Jun 2025

Roselle

It was ok, the day time staff are good, very friendly and very accommodating. It was the night time staff that I don’t like. When we arrived in the evening after the event that we attended we asked for towels, she said that we will bring down the towels that we used so that she will give us newly washed towels. So we went up and down to get the used towels so that she will replace them to new ones. She was talking on the phone when we reached the desk. We waited for too long, then she login to the computer and asked our room number. She “checked” in the computer that took her long, she gave us 2 but we need 3 in each room. We had 2 rooms and there were 6 of us. When we arrived in the room there were only 2 towels per room and we already used them. We asked for 4 towels but she gave us 2 and we insisted we need 3. She did the same thing on the other room, we asked for 3 and gave us 1. She asked the room number of the other room and checked her computer again. My thing is, just towels. I’ve been in so many hotels but why this particular staff is so stingy of towels but the day time staff were good, no questions asked and no computer login. I hope this staff should improve her ability to deal with customers. Towels are part of their accommodation and they should provide them without questions. Thanks!

Leisure Family

10/10

Exceptional

28 Jun 2025

Jamie

Staff was wonderful! Room clean; air and fridge both worked well.

Leisure Self

2/10

Poor

26 Jun 2025

Roberta

Can’t check in due to not accepting my debit card. Have to get it refunded through Expedia.

10/10

Exceptional

23 Jun 2025

Joe

Great stay.

Leisure Partner

4/10

Poor

14 Jun 2025

Allen

We understand that the hotel was hit by a hail storm last week. Unfortunate to us was the fact that while we received repeated emails in advance of our stay, none alerted us to the fact that the pool was closed. We would have appreciated knowing that fact in advance of our arrival. In addition the tile floor in the bathroom had loose tiles and needed new glue and grout.

Business_and_leisure Family

10/10

Exceptional

12 Jun 2025

Rosa

Friendly staff and it's close to where we needed to be.

8/10

Excellent

11 Jun 2025

Tauna

I was very happy with the service at front desk

Business_and_leisure Partner

10/10

Exceptional

10 Jun 2025

Kimberli

Nice hotel, greet location and plenty of parking. Breakfast was pretty decent. Pancakes, eggs, sausage, cereal, coffee, tea, yogurt, muffins etc. My only complaint ..the toilet was dirty around the bottom on both sides.

Business

10/10

Exceptional

06 Jun 2025

Michelle

Too much late night traffic people walking around the halls yelling & slamming doors.

Friends_and_family Family

2/10

Poor

01 Jun 2025

michelle

Very bad

Self

10/10

Exceptional

28 May 2025

Charley

Nice Holiday Inn Express, affordable, employees competent in their work.

Business Self

2/10

Poor

27 May 2025

Orlando

For the price we paid it was horrible. Expensive Front desk Lady was rude and unprofessional. Room was dirty. Drain in the shower was clogged. They sent someone to fix it. The guy said it was good to go but after using it same problem. I would not recommend anyone stay at this place

Friends_and_family Family

8/10

Excellent

26 May 2025

Tammy

We had a delayed flight that caused a late check in. The staff was friendly- but there was a small hiccup with the room we asked for. They upgraded us to a room with a jacuzzi tub at no additional cost.

Room was clean and it was quiet.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Monica

Clean, new, nicely arranged, accessible to all town areas with
a car. Price was a tad high because of graduations, otherwise all was ok. Do not care too much about the hotel breakfast.

Partner

4/10

Poor

20 May 2025

Rhonda

The whole facility needed a deep cleaning.

Business_and_leisure Family

2/10

Poor

04 May 2025

David

Our tub was broken (clogged up) from previous guest and whek we tried ro get a new room or the tub fixed the lady at front desk downgraded us to a torn up one bedroom room (small cracks in walls, broken light, smoke detector hanging from ceiling) instead of finding something equivalent

Leisure Family

10/10

Exceptional

26 Apr 2025

Hortensia A

Centrally located

Leisure Partner

2/10

Poor

25 Apr 2025

Angela

This property is disgusting. The hot tub is green, they only clean the spots you can see. Pee stain on couch mattress. Also build u of hair and god knows what around the bathroom floors.

Business Family_with_children

8/10

Excellent

25 Apr 2025

Silvia

It was a pleasant stay.

Leisure Family

10/10

Exceptional

21 Apr 2025

Cristal

Friendly n fast check in. Nice and good side of town, several restaurants in walking distance. Really enjoyed our stay.

Leisure Family

6/10

Pleasant

14 Apr 2025

ronald

It was a decent stay. Seems a little worn out but if you’re just traveling to get somewhere else and need a place to sleep it’s fine. Glad it had breakfast too.

Business Family

6/10

Pleasant

13 Apr 2025

Elizabeth

Room was hot cold all night long. Ac is not effective and it’s only April.

Leisure Family

10/10

Exceptional

06 Apr 2025

Tony

Friendly staff

10/10

Exceptional

28 Mar 2025

Flor

Good

Business Partner

6/10

Pleasant

28 Mar 2025

Verified traveler

Pool out of Order

Room overall was comfortable. We could here the TV in the room next door. Unfortunately, the pool was out of order and we were not notified at time of check in.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Alyssa

Very pretty room, nice staff, yummy breakfast

Business_and_leisure Family

6/10

Pleasant

22 Mar 2025

Natasha

Pull out couch falling apart with big urine stain

It was good for a quick stop, however the pull out couch mattress had a huge urine stain in it and the mattress was in very very poor condition. The pull out part of the couch was broken there was only two spring holding the base together that the mattress was on. It truly and honestly was pretty disgusting and in unfixable condition. Only reason I did not mention anything is because the receptionist was so sweet and kind and already had her hands full with all the other clients and I did not want to add to her load.

Friends_and_family Family

8/10

Excellent

20 Mar 2025

Melissa

Everything was good

Business Family

10/10

Exceptional

16 Mar 2025

Steven

Decent

Indoor pool heater was broken but besides that it was nice and clean

Friends_and_family Family

6/10

Pleasant

11 Mar 2025

Chad

This property is in need of some major renovations. The carpet in our room had some major stains that can not be shampooed out. Our room at times smelled like a backed up sewer line. If you need a cheap place to stay for a night, not a bad option.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Brenda

Comfortable room

The hotel was comfortable and the staff was great . Felt that bathroom floor grout needs a good cleaning or redone

10/10

Exceptional

01 Mar 2025

Becky

Quick but Comfortable trip

We were there for Doctor’s appointments

Partner

10/10

Exceptional

25 Feb 2025

Gloria

So cozy.

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

Wanda

Jacuzzi in room and having a hot tub

Leisure Family

2/10

Poor

02 Feb 2025

Bob

Downhill

Will never stay there again. Only one ice machine working. Drapes in room hanging down and hair dryer barely on wall. Clerk promised help with tv problem but never came and front desk line busy for full hour. 8:00 AM Saturday breakfast gravy and sausage but no biscuits or eggs. Attendant no where to be found with many waiting. Had to go to front desk. Later when key card didn’t work there was no one there with folks waiting to check in for several minutes. Coffee service in room had coffee but no cups, sugar or cream. Bathroom facilities very uncomfortable and shower slick as glass. Have stayed there several times before and been satisfactory but no more. Way understaffed and needs much work.

Friends_and_family Family

10/10

Exceptional

01 Feb 2025

Agmed

NA

Leisure Family

10/10

Exceptional

24 Jan 2025

John

Had to reschedule my stay due to weather and appointment. They were great to work with and upon arrival, the evening staff was courteous and informative of current hotel status and what was available and when I had a problem with the room heat it was taken care of asap. The continental breakfast was great, and the staff kept the dining room clean and well stocked even though there were not many guests that morning. If I am back in Lubbock, I will try to reserve a room there again.
Thank You!!!

Business Family

2/10

Poor

18 Jan 2025

Curtis

My 6 year old daughter was attacked by fire ants all around the indoor pool. The ceiling above the pool was covered in black mold. The water in the hot tub was green. After swimming went to bath my kids in the room and we had no hot water at all, only cold so they weren’t able to bathe. Sheets were dirty, toilet lid would slam down on it’s own. Multiple times my key card wouldn’t work for our room or the pool area. The breakfast and staff were good though.

Leisure Family

6/10

Pleasant

12 Jan 2025

Jerald

Nice location, only issue was rooms need new tvs, updated lighting in room and shower

Family_with_children

10/10

Exceptional

07 Jan 2025

Gabriel

It was a comfortable stay

Leisure Self

10/10

Exceptional

05 Jan 2025

Briana

The front desk was so friendly. Our room was spacey price was great!

Leisure Family

10/10

Exceptional

02 Jan 2025

jan

Great location. Clean

Business Family

10/10

Exceptional

31 Dec 2024

Becky

Another doctor appointment

It was great

Partner

2/10

Poor

28 Dec 2024

Chandra

The pool was so nasty and dirty the hot tub didn’t work I changed 3 rooms they wanted 50 dollars to hold that took weeks to come back on my card the front desk Darnell he was so nice he really tried his best to help me but the room is old and nasty

Partner

8/10

Excellent

14 Dec 2024

Mark

Restroom needs a makeover.

Leisure Family

8/10

Excellent

09 Dec 2024

Tabitha

Our girls loved the pool!

Leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Anabel

Perfect!

Leisure Family

8/10

Excellent

01 Dec 2024

Robert

The property needs an update. In my room the ottoman was in such terrible condition I would not put my feet on it. The lampshade had been torn and was “repaired” with TAPE.
The bed was good and I always like the Keurig

Leisure Self

10/10

Exceptional

28 Nov 2024

Diana

The rooms are spacious and comfortable. The location is a bit industrial with only gas stations within walking distance. Conveniently located just off the highway yet quiet sound proofed walls. Although the decor is dated, the beds and shower were relaxing.

Leisure Partner

10/10

Exceptional

18 Nov 2024

Becky

It was great

Partner

2/10

Poor

17 Nov 2024

Roy

Won’t stay here again!

Beds were hard, pillows were extremely soft, room lighting was very dim, curtains were torn and partially missing, and no coffee pot in room as advertised.

Friends_and_family Family

8/10

Excellent

10 Nov 2024

Betty

Could have been a-lot cleaner. Otherwise, it was good stay.

Family_with_children

8/10

Excellent

08 Nov 2024

Daniel

It was a convenient location for my stay in Lubbock.

Leisure Self

10/10

Exceptional

28 Oct 2024

Vanessa

Super convenient to dining and shopping venues. Quiet. Well lit parking lot. Friendly staff. Clean, comfortable and spacious room.

Leisure Friends

10/10

Exceptional

21 Oct 2024

Vanessa

Very quiet. Clean. Comfortable bed. Spacious room. Great A/C. Hot shower. Hot breakfast. Sundry shop on site.

Leisure Self

4/10

Poor

09 Oct 2024

Roe

It was very close to place we needed to go.

Leisure Family

8/10

Excellent

06 Oct 2024

Linda

Accommodations were appropriate for my two-night stay. The shower-tub needs some repair as rust and age are eating away at corners. Also, shower head was set so high that water splashed and went on the floor.
Overnight guests should be reminded to keep digital keys away from phones. Mine needed reprogramming twice.

Leisure Self

10/10

Exceptional

04 Oct 2024

Yogendra

Service response

10/10

Exceptional

27 Sep 2024

Joseph

Two thumbs up

Recommend staying here. Good customer service, friendly staff, and breakfast was fresh and hot.