Name: Aloft Lubbock
Address: 2909 Iola Avenue, Lubbock, US

6/10

Pleasant

05 Jul 2026

James

ehhh

Self

8/10

Excellent

05 Jul 2026

patricia

The room was clean! Love the staff. They were very friendly and helpful. Idk about the bar. It never open while I was there. They had one housekeeper that was very sweet. She came in and made our bed. I hope she had a great Birthday! I like they were PET FRIENDLY 💕.

Partner

8/10

Excellent

29 Jun 2026

Bethany

The location for a Texas tech visit was good and not a bad drive from the hotel. This hotel sits right near retail and restaurants which is very convenient in case you want to walk and leave car parked. It was quiet and a nice place to stay. Did not use amenities. One elevator was out of service and the other got stuck during our time there as we noticed the fire department on our floor assisting. The hallways felt a little too dark (darker than the norm at other hotels). Nice lobby area though. Room with 2 queen beds was very spacious. Linens and towels felt and looked clean. Nice big shower and bathroom vanity area however not all lights were in working order in the bathroom. Shower pressure also felt a little low. Overall not a bad stay.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Houston

The staff were very helpful. The first room we were given had a fracture in the window that ran to the edges three ways. They moved us immediately. The next room was nice but we felt a little small. We would need a suite next time. Conveniently located to shopping, dining, and events. We will stay there again.

10/10

Exceptional

22 Jun 2026

Adrian

I enjoyed my stay, it was my first time staying at an Aloft property. Courteous staff, easy check-in/-out, spacious and comfortable lobby lounge area, the bar service and selection was great, clean and cozy room, fair price, convenient location, safe area of town - the works. Looking forward to a future weekend excursion at Aloft.

Self

4/10

Poor

21 Jun 2026

Scott

Our vehicle was broken into sometime during the night. When we found the damage in the morning and brought it to the staff’s attention, we were given a towel and told that the manager would check footage from the security camera near the vehicle when they arrived to work in an hour. Not much empathy or assistance was provided. We will not stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Melissa

Love it everything was really nice

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Karen

Our bathroom faucet was just trickling a small stream of water when turned on full blast and the bathroom sliding door would not stay shut😡 It kept opening back up.
So, we had to use the hanger provided to rig “a contraption” to keep the door shut.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Dana

Quite frankly the room was small and for two guest we had 1 wash cloth and 1hand towel. The floor by the toilet was dirty and the pillows smelled like dirty hair and sweat. For the price of the room, I was surprised that there was not a free breakfast. The next trip to visit our grandchildren we will stay elsewhere. But excellent staff!!

Family_with_children

10/10

Exceptional

23 May 2026

Brandi

Staff was great with checking in and room was super clean.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Clyde

Great customer service

Partner

10/10

Exceptional

20 May 2026

Jacqueline

Comfy beds, ample parking

Family

6/10

Pleasant

18 May 2026

Holly

If you don’t want to sleep stay here! Having a whole softball team and graduation made for a crazy weekend! They tried to bump part of out

4/10

Poor

18 May 2026

Holly

Graduation weekend and a softball tournament made things crazy. Manager was helpful but front desk staff was useless. The guy put on headphones and played his video game ignoring the fact that Boston University got out of hand with very loud music in the common area. He could careless that the elevator broke and other guests were annoyed by the noise. Rooms are run down. Our shower dripped the whole time to the point we had to put the bathmat in the shower because of the noise off the drain. Bathrooms were not cleaned well and the floor has big gaps in the planks.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Bethany

We didn’t eat at the hotel or use any of the amenities. We were just there overnight to sleep. Our room had gnats coming up out of the bathroom sink which was surprising.

Family

6/10

Pleasant

07 May 2026

Christal

Staff was very friendly and helpful. However, was traveling with 2 dogs and the outdoor pet area had not been tended to in quite some time. I let the staff know twice that the pick up bags were out (all 3 sections). Unfortunately this was never addressed during our 2 night stay and we specifically selected Aloft dut to being advertised as \"pet friendly

10/10

Exceptional

03 May 2026

Katy

Staff was wonderful, the property was well kept.

Family

4/10

Poor

02 May 2026

Stephanie

Was not given the room type I had reserved. Staff was very dismissive. The room was mid at best.

Partner

6/10

Pleasant

01 May 2026

Mark

Nbb

10/10

Exceptional

01 May 2026

ANGEL

Always a great stay at the Aloft! Everything was perfect. Clean, comfy and always friendly staff!

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Brooke

⸻

We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service.

Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for.

Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of it, and yet failed to have rooms ready on time or communicate delays. That’s poor planning and even worse execution.

A $25 credit from Expedia is frankly insulting given what we paid and what we missed.

If you’re going to charge these kinds of rates, you need to deliver. This experience fell well below expectations, and I expect a more reasonable resolution than what’s been offered so far

Friends

10/10

Exceptional

21 Apr 2026

Daren

Nice clean hotel, decent room. Used for some quiet and much needed rest.

Self

8/10

Excellent

20 Apr 2026

Lidia Esquivel

Muy bien ubicado, limpio y moderno.

4/10

Poor

18 Apr 2026

Ashley

This property is so poorly maintained, sad because it’s a nice location.

Self

10/10

Exceptional

05 Apr 2026

Antoinette

Stay was great

Partner

2/10

Poor

05 Apr 2026

Ivan

The morning staff did not know what was going and and rude while the evening staff specifically a woman name Elizabeth was very helpful and kind but soon to find out they had fired her the next day they basically over charged me for a room I already purchased

Self

10/10

Exceptional

04 Apr 2026

Tonia

The bar was a nice relaxing area. They had plenty of drinks to select from.

Family_with_children

10/10

Exceptional

01 Apr 2026

Teresa

The stay was nice, staff members friendly & polite. Fitness room needs some attending to. 3 of the 6 pieces of cardio equipment out of order. No AED machine in place. The signage is on the wall but no machine. I would move the dispenser for sanitation wipes by the door with a sign to wipe down equipment after use. We used the area twice couldn't use cardio equipment because it was in use then watched as those using it for 30 mins left without wiping it off.

4/10

Poor

29 Mar 2026

Henry

lkay

2/10

Poor

21 Mar 2026

Kathleen

The only pleasant aspect of this hotel was its location and proximity to our event venue

Family_with_children

10/10

Exceptional

21 Mar 2026

Shelly

All aspects of our stay were wonderful. I asked for anything to use for a dog bowl and the manager came back out with many treats and accessories for our dog. They helped with ALL needs and were courteous and friendly. The room was very clean and had all amenities.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Mary

Easily accessible for handicap. Very nice and helpful staff. Breakfast situation wasn’t the best but close to other options.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Lydia

Parking was great and the staff were awesome. The problem with Aloft hotels are that they look amazing with the vibrant colors when they're brand new, but they start to look dingy quickly because of those same patterns and the stains from use. Almost every aloft I say at I feel like they need to have a good upholstery clean on all of the furniture in the lobby. The lobbies are clean of items and trash, but the upholstery looks worn out and dirty.

Family

4/10

Poor

15 Mar 2026

Jon

The hotel is not maintained. The hallway carpet is stained, the walls are beat up and the room was dirty.

Family_with_children

6/10

Pleasant

15 Mar 2026

margaret

We had issues that were resolved, one of our favorite places to stay.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Lori

Clean room

2/10

Poor

14 Mar 2026

Ryan

The room was very poorly maintained. The air freshener masking some smell was extremely strong. The walls were chipped scratched and the bathroom doors wouldn’t close all the way. AC was incredibly loud we had to sleep with it off. The room was dirty with trash crumbs and dust all over the floor. Some towels were dirty. Very disappointed in this hotel. Front desk was friendly at late check in but didn’t know if our room was going to be a double bed room so left to go check.

Family_with_children

10/10

Exceptional

10 Mar 2026

Amanda

The staff was kind and made sure we were comfortable and taken care of. My wife and I have zero complaints and will be staying there from here on out. The cleanliness of Aloft is 10/10!!
Thank you for accommodating us and having us at your hotel.

Partner

6/10

Pleasant

08 Mar 2026

Angela

The hotel is kind of ok. It is not worth $175 a night. Maybe $80. The hotel did not smell clean, just musty. I asked for a quiet room, there were loud kiddos above me and beside me. On morning one, we went down for coffee because there was only enough for two cups in our room. The coffee was, at best, lukewarm, and almost empty. There were several staff members standing around and no one offered to make more and watched as we heated it in the microwave.
I stated 4 people to our room, so why 3 towels? And why does this hotel not offer complimentary breakfast? For the price, it should. The shower head was terrible. Only part of it was spraying. I had to fix the toilet in the first few minutes because it was running continuously and no one answered when we called. To put it simply, if I had paid about half of what I paid, I could be ok with all of that. I expect more when I pay more.
The lady that checked in was sweet. The young man that checked us out was lacking in enthusiasm and happiness. I walked up to the counter and said “How am I supposed to checkout?” I saw him sitting at the counter over by the “breakfast” are, but he didn’t look or act like an employee. He certainly didn’t greet us or act like he wanted to get up or anything else.
I will be staying elsewhere with better service for that price next time.

Family

10/10

Exceptional

01 Mar 2026

Alex

Very family friendly with clean comfortable rooms and a great lobby.

10/10

Exceptional

26 Feb 2026

JOSE

.

6/10

Pleasant

21 Feb 2026

Kateri

The staff were extremely friendly and helpful. Beds were comfortable. However, the black walls in the halls look very beaten up. Extension cords on the floor between the bathroom and the room was odd and raise the question as to whether the place is up to code. The barn style rolling bathroom door wouldn’t stay closed. The thick caked on dirt in the corners of the floors shows the age. It can use some deep cleaning and freshening up.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Michael

The common areas, especially, were not clean and showing signs of wear.

2/10

Poor

15 Feb 2026

Lisa

No sound on tv. No help resolving this. There was some strange whining sound coming from some equipment outside the room all night. Door to bathroom didn't close. Wall between bathroom and beds is just done cheap partition with gaps above and below. I would never stay here again.

10/10

Exceptional

10 Feb 2026

ANGEL

Always a great stay at the Aloft in Lubbock!

Partner

8/10

Excellent

08 Feb 2026

Johnny

Staff was very friendly.

Partner

8/10

Excellent

08 Feb 2026

Evette

We asked a few times for the room to be cleaned and clean towels but it never happened
Staff were friendly

Partner

10/10

Exceptional

17 Jan 2026

Joanne

Clean room very nice staff loved the pool

Partner

10/10

Exceptional

17 Jan 2026

Julio

Room was very clean. Bed could use a topper.

Partner

10/10

Exceptional

15 Jan 2026

Cristian

Was the best view and room felt great sleeping.

Business_and_leisure Partner

10/10

Exceptional

13 Jan 2026

Robin

The staff was friendly and the room was clean and spacious. Had a bar in the hotel lobby and pets stay for free. Great place to stay when traveling.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Richard

IT WAS OK, IT HAD A SMELL THAT WAS UNPLEASANT

10/10

Exceptional

07 Jan 2026

Carina

Great stay! Building was super clean and updated. Amenities were nice. Staff was very friendly and helpful. Parking was easy

Leisure Pet

10/10

Exceptional

05 Jan 2026

Richard

We’ve stayed at just about every hotel between Austin and Colorado over years of making this drive 3–4 times a year, and this Aloft is consistently the best stop. It’s clean, well-located with plenty of good restaurants nearby, and genuinely dog-friendly—they don’t charge for pets, and both staff and guests are welcoming to our two high-energy golden retrievers. On a recent stay, we accidentally left medication in the room fridge, and when we passed back through a week later the staff had kept it safely stored for us. That kind of follow-through and kindness is rare and appreciated.

10/10

Exceptional

04 Jan 2026

JOSE

All the above we were happy with everything of our stay

Leisure Family

10/10

Exceptional

28 Dec 2025

Alan

Very clean rooms, swimming pool is kid friendly

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Chris

Check-in took a half hour with no one in line. Just me.

I picked this place because they had a decent looking fitness center. All I want it a short run on the treadmill before getting on the road. They have 6 cardio machines. Well, they have 5 large paperweights and a sort of may work when it wants to elliptical.

Water in the gym doesn’t work. Their solution is a pass to the gym nearby.

I don’t want to deal with the time it takes to go to another location or th liability forms at Trufit.

I’ve previously been a pretty loyal Aloft customer due to a minimum expectation of standards. That’s why chains exist, after all.

This stay has been enough to destroy that expectation.

Friends_and_family Family

2/10

Poor

27 Dec 2025

Chris

Check-in took a half hour with no one in line. Just me.

I picked this place because they had a decent looking fitness center. All I want it a short run on the treadmill before getting on the road. They have 6 cardio machines. Well, they have 5 large paperweights and a sort of may work when it wants to elliptical.

Water in the gym doesn’t work. Their solution is a pass to the gym nearby.

I don’t want to deal with the time it takes to go to another location or th liability forms at Trufit.

I’ve previously been a pretty loyal Aloft customer due to a minimum expectation of standards. That’s why chains exist, after all.

This stay has been enough to destroy that expectation.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Rhonda

Super friendly staff, no pet fee, well designed rooms, and great location

Partner

10/10

Exceptional

25 Dec 2025

Danielle

Nice room, great bar in the lobby!

Leisure Pet

10/10

Exceptional

21 Dec 2025

Rick

Nice staff and very clean rooms

10/10

Exceptional

20 Dec 2025

Phillip

Beautiful hotel for our family stay.

10/10

Exceptional

16 Dec 2025

Jeremy

Hotel was great, has kind of a new age industrial vibe. Bed was comfortable, shower pressure was great. Fridge was nice to have. Is in same parking lot as outlet stores and a Costco, plenty of places to walk to and eat.

Business

6/10

Pleasant

14 Dec 2025

Aliccia

The room was okay. It was clean and the staff was friendly. It was a busy weekend so the price was raised. I wouldn't pay that much again for this room. This room is worth $100.

2/10

Poor

13 Dec 2025

JoAnn

Carpets are stained, bed had crumbs in it, bathroom mirror had toothpaste on it, plug at bathroom sink was not safe to use, glasses at bathroom sink were not clean, I had to wake up the front desk person twice to check out. To much too mention... would not recommend.

Leisure Self

8/10

Excellent

08 Dec 2025

Eduardo

Great service and nice area.

10/10

Exceptional

03 Dec 2025

Joel

We had everything we needed. I know they are working on the food menu, other than that it was great.

Leisure Family

10/10

Exceptional

03 Dec 2025

Ana

We stayed at this hotel twice in one week. Staff is so friendly. It is so clean and quiet. Would definitely stay again.

Leisure Family

10/10

Exceptional

29 Nov 2025

Diane

Great place! Great location! And the fact that they take care of pets so well for free was what put this over the top. I’ll forego a hot Buffett of breakfast for free pet stays any day. But here is the but….I wish they would at least run a swiffer on the floors between stays. I spilled some water, wiped it up and it was gross. Also I wish the pet potting area was bigger. It gets a little complicated when multiple guests are trying to let their dogs potty at the same time. The dogs wanna pay attention to each other since it’s really only about a 12x12 space.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

David

Wonderful service at check in. The person who greeted us was so personable and kind. He is a true asset to your hotel.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Raul

The room was satisfactory, although it was not immaculate when we checked in. The air conditioning unit began leaking water into the room, and on our second night, the room was not turned over.
The front desk attendant was exceptional, displaying exceptional friendliness and accommodating behavior. Her exceptional service was the sole reason I awarded the room four stars.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Juanita

Very friendly staff & great room.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Andria

The lady who checked us in on the overnight shift was absolutely incredible . My daughter had hurt her ankle at a cheer competition and she got us some crutches and medicine for her . Recommended a good coffee shop the next morning . I would stay here again just because of her !

Leisure Family

10/10

Exceptional

11 Nov 2025

Rachel f.

Our room was Clean, and comfortable. Shopping convenient!

Leisure

10/10

Exceptional

06 Nov 2025

Christella

Great

Leisure Family_with_children

4/10

Poor

04 Nov 2025

Destiny

When I booked the room I booked it for one reason and that is because under the room details where it said bathroom it said shower tub combo and it did not have that. And it also said that I could pay a $3.50 fee for an on-the-go breakfast but that would have been for just one item for such an upscale hotel I feel like it should have been much better.

Partner

6/10

Pleasant

01 Nov 2025

Heather

The staff was amazing at the front desk and at the bar. The room was definitely not very clean. There was a used bandaid stuck to the bed platform. When I went to retrieve something from the floor between the bed and the wall I noticed how filthy the floor was. We had just spent two nights at an Aloft in Round Rock and loved it so much we thought we would try one in Lubbock. Sadly disappointed at the cleanliness.

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Kay John

The rooms were small, but bed was comfortable. We had to ask for bath towels and there was no iron or ironing board in the room. The entire hotel seemed a little in need of new paint and carpet.

Partner

10/10

Exceptional

26 Oct 2025

Crystal

The receptionist went above and beyond to make me feel at home. She was very clear with amenities and times. Room was clean and ready.

Business_and_leisure Family

8/10

Excellent

21 Oct 2025

Michael

Nice room but weird gap in the shower wall. You can see in from the room.

Friends_and_family Family

2/10

Poor

12 Oct 2025

John

Met by incredibly nice staff but our room had a urine splattered floor around the toilet, no shampoo — only conditioner— streaky dirty mop job, and not a single piece of equipment worked in the gym. No one said anything about the gym upon check-in and the options available. Concerns turned the friendly staff cold and everything directed to the GM. Thankfully Expedia helped us out of this inexcusable mess.
Marriott, your Courtyard and A-Loft are horrible in Lubbock. You should really check into this gross misrepresentation of your brand there.

Business_and_leisure Family

10/10

Exceptional

03 Oct 2025

Audra

Safe quiet and nearby shopping

Business_and_leisure Self

10/10

Exceptional

30 Sep 2025

Nichole

We'll be back!

The rooms were clean and comfortable. The area felt very safe, with restaurants and shopping close by. Jack and the rest of his team were amazing. We will be back next year!

Business

10/10

Exceptional

28 Sep 2025

Michael

Very clean. Perfect location!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Addison

Friendly staff, clean room

Partner

6/10

Pleasant

27 Sep 2025

Rachel

The shower wasn’t working properly and the rooms could have used another clean through.

Business

6/10

Pleasant

22 Sep 2025

Chris

AC unit was so loud even ear plugs didn’t help. Walls are thin so you hear everyone in the hallway and the doors slam shut. Beds were comfy. Overall it was ok but I probably wouldn’t stay there again.

Partner

10/10

Exceptional

22 Sep 2025

Don

We didn’t spend much time in the hotel other than to sleep, but it was comfortable and the staff was great!!

10/10

Exceptional

21 Sep 2025

Dave

Home Run!

Room was awesome and entire hotel was very clean and inviting. We will definitely be back!

Partner

8/10

Excellent

16 Sep 2025

Dora

There was a leak in shower didn’t let me sleep. Other then that everything was good

Business Partner

8/10

Excellent

09 Sep 2025

Allison

Our go to hotel in Lubbock

We have stayed there several times, dropping our son off or visiting him at Texas Tech. Hotel is clean and comfortable with a lively bar for a drink at night. Only complaint is the outside patio could use a little cleaning and attention. It’s close to shopping complex and on the safer side of town. It’s our go to hotel when we are in Lubbock.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Mario

I loved it!

10/10

Exceptional

08 Sep 2025

Carmela

Pool was too shallow

Business Self

10/10

Exceptional

06 Sep 2025

Peter

The staff were friendly and helpful. The rooms are clean and comfortable. A very quiet and friendly hotel to stay at.

Business_and_leisure Family

8/10

Excellent

05 Sep 2025

LaSara

NA

Business_and_leisure Family

10/10

Exceptional

01 Sep 2025

Peter

The rooms were clean and comfortable. Hotel has a cool vibe and well kept. The outlets are a 3 min walk from hotel. The staff are friendly and very helpful.

Business_and_leisure Family

8/10

Excellent

31 Aug 2025

Troy

Return To Tech

The room was modern. Was perfect for my trip. The only downside was the AC flooded part of my room, staff brought me towels to clean it up (I cleaned it not them). The cleaning crew didn't refill my coffee, creamer or sweetener and I was without coffee the 2nd day. Overall nice place for the price.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Cassidy

Great stay

Leisure Partner

10/10

Exceptional

31 Aug 2025

Jeanne

I stay here about once a month. I’m a return customer.