Name: Hilton Heidelberg
Address: Kurfurstenanlage, 1, Heidelberg, 69115, DE

10/10

Exceptional

05 Jul 2026

John

A very comfortable stay. Room was a good size with a comfortable bed. There was a coffee making machine in the room along with a kettle. Iron and ironing board available with bathrobe and slippers. There was also a safe and mini fridge with 4 complimentary drinks. Check in was easy and edgy. Breakfast was exception a wide variety of items from a hot to a cold buffet. The hotel is ideally situated.. only 5mins on the bus: tram to the main station and walking distance to the main shopping street.

Self

10/10

Exceptional

30 Jun 2026

Viktoria

The location, the parking, everything about this hotel was perfect!

Family

10/10

Exceptional

15 Jun 2026

Erwin

Staff were very friendly and helpful.

Family_with_children

8/10

Excellent

15 Jun 2026

Robbie

Very nice hotel with a great location to enjoy downtown Heidelberg.

Partner

10/10

Exceptional

13 Jun 2026

michael

Excellent service and awesome location to the old town.

Family_with_children

8/10

Excellent

04 Jun 2026

Kurt

TLDR: a comfortable hotel with a great gym and a few minor annoyances. Inconsistent shower temperature, shower flooding, and TVs with no ability to stream or cast. The hotel has an exorbitant credit card hold off €50 per night.

The Hilton Heidelberg has comfortable beds, quality linens, and black out curtains. It makes for a fairly comfortable sleep.

The room still has the archaic power key required for the room. This would be fine if the card wasn't lifted up when room cleaning takes place, as this turns the fridge off (thankfully my things survived, but the fridge shouldn't be on that control).

The shower was a mixed bag. It has two shower head options with ok pressure. Regularly, the shower will have temperature changes for a split second before returning to normal. The glass screen is also too short and the silicone strip used to prevent flooding onto the bathroom floor is a poor solution.
The TV is a large and modern LG flat screen. This would be excellent except that in true Hilton form, all streaming and casting is blocked. I asked about this and the receptionist told me that they are not smart TVs. (The \"apps\" and \"smart\" button on the TV remote say otherwise). I was advised of only 3 English language channels on the TV. It is absurd that in 2026, a 5 star international hotel chain cannot allow guests to cast their devices to the TV.

One free water is provided to the rooms each day.

The gym is quite new and features dumbbells to 20kg (up to 25 or 30 would be be

10/10

Exceptional

31 May 2026

Susanne

Great value for the price

Self

10/10

Exceptional

21 May 2026

Norma

We had a very nice stay. Very clean rooms and well maintained property. Great bar on site.

Partner

10/10

Exceptional

22 Apr 2026

Natalia

Good breakfast smells nice

10/10

Exceptional

15 Apr 2026

JACEK

Great breakfast menu. One of the best buffets I've had.

Self

6/10

Pleasant

09 Apr 2026

Robert

I was surprised at check in that we were told we had reserved 4 rooms. We did have 2 connecting rooms but my original booking that I had cancelled well in advance on Expedia never showed up on Hilton Heidelbergs end. I had to prove I had cancelled and had to forward emails to show that I did indeed cancel the first connecting rooms. Once that was fixed, the rest of the stay was ok.

Family_with_children

10/10

Exceptional

07 Apr 2026

Martin

The staff was outstanding. All of the helpful and friendly. Special recognition to Roxana, Sheryl and Celina from the breakfast/ restaurante section

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

stephen

Clean room, nice bar, friendly staff

Business

10/10

Exceptional

07 Feb 2026

Carmen

Clean rooms, quiet and comfortable, excellent breakfast buffet, very close to public transportation with regular trams and busses running daily, close to train station, easy trip into the old town on the tram or bus. Friendly and helpful staff

Business_and_leisure

4/10

Poor

06 Feb 2026

JACEK

Room and stay were great. What was hugely disappointing was the sheer rudeness of the shuttle driver getting me to the airport after checkout. I was on the phone to my parents dealing with a medical emergency and this guy is haranguing me in German, refusing to speak English, to stop talking on the phone. Absolutely unacceptable in this day and age. And while this may be a subcontractor to you, Hilton, it is procured via you so you as a business are responsible. Shocking and abhorrent.

Business Self

8/10

Excellent

02 Feb 2026

Jonah

Yes

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Zane

This hotel was such a luxurious experience for us. We loved the gym, the breakfast, the location and the staff. It was very pleasant. Highly recommend.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Ricki

Very good

10/10

Exceptional

04 Dec 2025

David

Staff was very helpful. They were friendly & knowledgeable. Room was clean. I liked the soaps & shampoo on the walls.
One comment, breakfast was not included & was very expensive, especially since seniors do not eat that much to warrant the cost.

10/10

Exceptional

01 Dec 2025

Kellyann

Very comfortable and what you would expect from a Hilton. The bonuses were the exec lounge which was great for working and the gym facilities were exceptional.

10/10

Exceptional

16 Oct 2025

GUSTAVO

Clean room, friendly staff, Bar

Leisure Partner

10/10

Exceptional

13 Oct 2025

Leila

There is a supervisor name Alireza who was so kind and professional.

8/10

Excellent

06 Oct 2025

Rita

Remodelled hotel, very clean. It was nice to have separate hand soap, hand lotion, shampoo, conditioner and body wash. Also nice to have face cloths.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Michelle

Average rooms

Business Self

10/10

Exceptional

05 Sep 2025

Lisa

Great location and nice comfortable hotel

Leisure Family

10/10

Exceptional

04 Sep 2025

Wanqiang

On 9/4 morning around 530,the front desk guy was very nice. He showed me how to get into a bus to train station. He was very friendly. 5 stars

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

John

Nice facility

8/10

Excellent

29 Aug 2025

Rebecca

very friendly staff

10/10

Exceptional

25 Aug 2025

Darla

Great place to stay in Heidelberg

Heidelberg Hilton was conveniently located and the staff were amazing! The breakfast was phenomenal!

Friends_and_family Friends

10/10

Exceptional

23 Aug 2025

Joshua

Older building, but excellent customer service and less than 10 minute walk to main boardwalk.

10/10

Exceptional

23 Aug 2025

George

Absolutely nothing to complain about. Rooms very modern, very clean, good shower. Breakfast - great choice/ good quality. Couldn’t be more central but soundproofing is excellent. Great choice!

Leisure Self

10/10

Exceptional

22 Aug 2025

Bora

Spacious clean room and nice neighborhood

Leisure Family

10/10

Exceptional

16 Aug 2025

donna

Rooms were clean and within walking distance of shoos. I wished there was a small store within the hotel for small touletries

Leisure Partner

10/10

Exceptional

13 Aug 2025

Michael

Good hotel for facilities and comfort just annoying that room service cane between 4.30-5.30 when you come back from a day walking around and want to get ready to go out for dinner.

Partner

10/10

Exceptional

08 Aug 2025

Hanna

Great location - only a 3 minute walk away from the main street (Hauptstrasse) and public transportation right in front of the hotel.

The breakfast was very good 👍.

The room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

ROMAN

.

Leisure Self

8/10

Excellent

22 Jul 2025

Maria

20 mins via walk old town, Bus route to castle

Location a plus, easy access to bus, excellent service with pleasant breakfast. Only wish the staff would have informed us that the breakfast would cost more if we did not opt for it when checking in. Room was nosey. due to location near outside patio with outside guests partying thus keeping us up at night

Partner

6/10

Pleasant

17 Jul 2025

Dawn

Parking is really hard here.

Leisure Family

6/10

Pleasant

12 Jul 2025

Christoph

Parking is tricky
Shower is wrong design
Decaying bathroom door due to water damage from the Shower
Showerhead optimised for water saving
Cheap general interior
Overpriced for the entire experience
Very friendly staff
Moxy and Motel one offer a much better deal

Leisure Partner

10/10

Exceptional

07 Jul 2025

Moira

Nice, comforting stay.

Partner

10/10

Exceptional

06 Jul 2025

Michael

Excellent place to base for visiting Heidelberg

Great hotel. Friendly staff that went out of their way to make our time in the city more enjoyable. Comfortable rooms. And the location was perfect to serve as our base to venture out and explore the city.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Amanda

It's hard to beat a Hilton Hotel. This hotel is very clean, the location is perfect, and the bar and breakfast were great. We were very comfortable here and really enjoyed our stay. I would always look to book a Hilton Hotel, they are all fantastic.

10/10

Exceptional

02 Jul 2025

Andrew

New hotel

Recently refurbished hotel. Although not in the historical centre, it is in a good area, with plenty of restaurants and shops, and the benefit in good, on-site parking (suitable for a low/wide car). The bed was a little small, but the room was otherwise excellent. We were bothered by someone playing loud music in the night, the staff dealt with it well and offered to change our room.

8/10

Excellent

30 Jun 2025

HERNAN

Everything worked as expected. Bed was great but windows rather small.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Atieh

Great experience at Hilton Heidelberg!

I’m a Hilton member and was initially told there were no rooms available, but they quickly found a room for me and even gave me access to the exclusive lounge. The staff were super friendly and helpful. The room was clean, spacious, and very comfortable. Breakfast was excellent, definitely one of the best I’ve had. The location is perfect—just a short 10-minute walk to Old Town. I highly recommend Hilton Heidelberg and will stay here again if I return.

Self

10/10

Exceptional

22 Jun 2025

Tiffany

W

Everything was very nice. Bed and showers were great. Air conditioning was a welcome treat on a very warm day. All the staff were warm and welcoming.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Nick

Excellent Hotel

We had an excellent experience, start to finish.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

OMAR

Good

Business

10/10

Exceptional

24 May 2025

Fariba

Alireza and Santoshi are very professional

Alireza and Santoshi are amazing. They greeted us with genuine smile and kindness. Very professional and respectful.
Breakfast was excellent.
10 out of 10.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Marek

Great hotel and location

Business Partner

8/10

Excellent

11 May 2025

MI KYONG

Nice clean and great location.

Leisure Family_with_children

8/10

Excellent

09 May 2025

Natalie

Very nice welcome, easy to find and good location. The breakfast was lovely and the staff were very attentive.

Leisure Partner

8/10

Excellent

17 Apr 2025

DOROTHY

Clean

Leisure Family

10/10

Exceptional

16 Apr 2025

Mitchell

Staff were amazing, fast and friendly.

Partner

4/10

Poor

05 Apr 2025

Bashkim

Property are overpriced, stuff needs to be able to communicate in English

8/10

Excellent

02 Jan 2025

Ray

Quick trip

The customer service for breakfast and lunch was great! Check in was great! We did get stuck in the garage for about 10minutes because no one would answer the intercom, we had to call them on the phone, slight inconvenience. Otherwise, this location was great.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Edith

I will definitely rebook my reservation for the Hilton Heidelberg when I return to Heidelberg, Germany. I stayed for my 2024 family Christmas vacation and enjoyed my stay here because of the staff, location and closeness to public transportation. The staff is pleasant, helpful, friendly, and always there to accommodate your needs. The breakfast was to die for with all of the options and the service of the staff was great. Be sure to include it in your reservation or pay daily. Charge per room, not per person. You won't regret it. Of course, all of the staff speaks multiple languages. The location is ideal to get to the DB \"Deutsche Bahn\" train station, Germany's regional and country to country long distance rail service. It is also close to the RNV public transportation system for trams and buses. It has a stop directly in front of the hotel. Many things you will want to see are within walking distance to the hotel. A shuttle is available to and from the Frankfurt Airport. Again, I highly recommend this hotel for your stay in Heidelberg, Germany. I was truly impressed with my stay. (Photos: Christmas Mrkt, Old Heidelberg Bridge Entrance (both walkable).

Leisure Family

10/10

Exceptional

26 Dec 2024

Matthew

Excellent service

It was a good stay. the staff were amazing, very welcoming from the dine area to front desk to house keeping staff. Would stay again when in Germany

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Stephen

Super friendly and professional! As you’d expect with Hilton. Not beside old town but nice close and easy walk

Leisure Family

8/10

Excellent

05 Dec 2024

David

Convenient parking garage easy to access, prime location to Main Street but not crowded.

Leisure Family

10/10

Exceptional

02 Dec 2024

Kilian

Very conveniently located in Heidelberg’s center of town with parking garage. Newly renovated rooms were nice and clean. Staff was very friendly.
Nice bar and breakfast area.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Meredith

Hotel was clean and updated. We loved all the options for breakfast

Leisure Partner

6/10

Pleasant

26 Oct 2024

Carlos Rodrigo

Am Anfang hat die Rezeption meine Frühstückreservierung über Expedia nicht anerkannt. Ich musste mein Beleg zeigen.

Der Aufbau der Toiletten ist sehr schlecht. Ich war im Zimmer 355. Es gab gar keine Möglichkeit, um Handtücher zu hängen.
Die Dusche war im Raum integriert. Nach dem Duschen war absolut alles Nass.
Ich habe bei der Rezeption gefragt, ob jmd es sauber machen kann. Sie haben es bestätigt. Jedoch als ich zurück kam, 5h später, wurde es nicht gemacht.

Sehr Schade.

Leisure Self

10/10

Exceptional

05 Oct 2024

Grayson

Amazing property and staff. The bartender was exceptional.

Leisure Partner

10/10

Exceptional

27 Sep 2024

Mina

The hotel is conveniently located in the city center, walkable to everything. Super nice staff, I will definitely come back! Thank you Hilton Hotel!

Leisure Partner

6/10

Pleasant

14 Sep 2024

Camille

This is a nice hotel. My room was modern and clean. The problem is that it was like staying in Fawlty Towers. The staff have no idea what they are doing. At check in I was told I had a free mini bar but there was no mini bar in my room. Turns out she had made a mistake. She also told me I had no breakfast included but turns out I did so missed out on that the first day. I had to ring and ask for a hairdryer both days. No milk for coffee in the fridge. Cleaning and room service trolleys in the hallway all the time. No help with bags. Shower hose was so twisted it wet the whole bathroom floor. The air conditioning didn’t work. There was always a long queue for reception which was annoying. It was all a bit of a shambles. I wouldn’t bother staying here again for the money it cost.

Business Friends

6/10

Pleasant

10 Sep 2024

Dennis

For a freshly renovated property it didn’t live up to the Hilton standard.
I had a sign at the door not to clean the room and it was ignored.
Water from the shower dripping on the floor.
Shower head wouldn’t go straight. Only to the sides.
A/C not cooling and although flagged to staff not fixed within the day and neither heard back.
Gym good.
Breakfast great.

Business Self

10/10

Exceptional

09 Sep 2024

Dan

Location next to public transportation. Grocery store across the street.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Fathallah

I’ll give a very short answer. Best hotel in Heidelberg!

Friends_and_family Family

8/10

Excellent

02 Sep 2024

Donald

Close to the downtown areas and walking distance to stores and attractions.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Howard

Good location for old town.

Nice clean nd modern hotel. Room had no view but that's okay. Within walking distance of shopping street and old town which is convenient. Car park is also bigger than many European garages.

Friends_and_family Family

8/10

Excellent

12 Aug 2024

Ediksson

Great stay

Business Self

10/10

Exceptional

08 Aug 2024

Dar

Great stay.

Wonderful property and close to the old town within walking distance. Comfortable property and well maintained. Loved our stay here. Highly recommend.

Friends_and_family Family

8/10

Excellent

31 Jul 2024

Claudia

Great stay!

The only problem we had was that our AC was not working well but as soon as we reported it they sent a maintenance person to fix it. Very responsive staff. Highly recommend.

Partner

10/10

Exceptional

23 Jul 2024

Verified traveler

We enjoyed our stay at Hilton Heidelberg.
Staff is very friendly and accommodating,

Partner

10/10

Exceptional

21 Jul 2024

Kimberly

Excellent amenities, service, breakfast buffet off-the-charts, and kind administrative staff. I visited during the Microsoft crash when all the key cards stopped working and the staff remained highly professional during a fully-booked week. Kudos to them! I’d stay there again. The location is also in the far side of the Philosopher’s Path which is great because we could walk down the stairs (not up) to see the town of Heidelberg from above—spectacular!)

Leisure Family

10/10

Exceptional

12 Jul 2024

Carlos

Everything was great

Leisure Self

10/10

Exceptional

09 Jul 2024

Stephen

The Hilton Heidelberg is a lovely hotel, within walking distance of Heidelberg's Hauptstrasse. The staff is friendly, welcoming and helpful.

From the hotel, a stroll along the Hauptstrasse leads to easy access to Heidelberg Castle via the Heidelberger Bergbahn funicular railway, and then on to the mountain summit of Königstuhl with amazing views!

Leisure Family

4/10

Poor

03 Jul 2024

Ylva

At check in, I had to show proof of already having paid for breakfast.

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Vera

good experience

Leisure Family

6/10

Pleasant

29 Jun 2024

Andres

The location was good, we got a suite qhich was nice. But the reception staff the first day, dont remember his name but was so bad. They said the didnt have parking, they did. I am a hilton honors member, which means I get free breakfast and access to a lounge, they never mentioned this. I made a reservation for breakfast, they did not honor it (altough the restaurant staff was very nice and acommodated us anyways). The price charged was insanely high, the highest we paid in Europe and the highest we ever paid for a Hilton. In summary, I like the room, the staff was. Ice with the exception of one person at the reception which shoukd be fired for the incompetence.

Leisure

10/10

Exceptional

22 Jun 2024

Paul

Great!

Partner

10/10

Exceptional

11 Jun 2024

Mark

Great new hotel, good location

Business_and_leisure

10/10

Exceptional

31 May 2024

Delma

GOOD LOCATION & STAFF

Leisure Family

10/10

Exceptional

22 May 2024

Richard

Lovely place

Very nice hotel and the people working on reception were lovely

Business

8/10

Excellent

12 May 2024

Joseph

Great place, quiet, and walkable to areas of interest in Heidelberg, Germany.

Leisure Family

8/10

Excellent

19 Apr 2024

Omar

Nice

Nice hotel quite and new
But the issue was with the house keeping they didn’t clean the room until we ask the reception and when they clean they didn’t change the dirty bed sheets

Elias from the reception was too kind and helpful

Friends_and_family Family

10/10

Exceptional

29 Mar 2024

Sophia

It’s a quiet en calm place , excelent service !

Leisure Family

10/10

Exceptional

18 Jul 2026

Elwin

nice, clean, big hotel. Very central, and friendly personnel. Breakfast buffet had everything you can wish for.

Family_with_children

10/10

Exceptional

25 Jun 2026

Erik Sergio

Aufenthalten super Wasser und Getränke Kosten los zur Verfügung, was bei diese Hitze sehr hilfsreich war

10/10

Exceptional

22 Jun 2026

Niklas

Yövyimme yhdistetyssä perhehuoneessa. Tilat olivat erinoimaiset, hotellin aamiainen yksi parhaista maistamistani, kuntosali oli erinomainen ja hotellin sijainti oli mainio, vanhankaupungin laidalla. Huonepalavelun palvelu oli valitettavasti hieman töykeää, kun eivät tuoneet tilaamamme ruuan yhteyteen sisältyvää juomaa (hotellin tarjouscombo) ja halusivat siitä lisähintaa.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

KU JIN

네 만족합니다 레스토랑도 좋고 ㅎ 담에 다시 이용

10/10

Exceptional

15 Jun 2026

Patrick

Super Lage. Sehr freundliches Personal. Geniale Zimmer

Partner

10/10

Exceptional

21 May 2026

Bernhard

Frühstück war sehr gut

Friends

10/10

Exceptional

19 May 2026

OSCAR

Muy buena ubicación, el personal de todo el hotel súper amable en especial el mesero de Rumanía que creo se llama Vladimir. Los alimentos que pedimos no tenían casi sabor, no muy buena cocina en lo que pedimos, pero lo demás lo compensa. El bar muy confortable, la habitación súper amplia, muy bonita, limpia y tiene todas las amenidades y detalles para una estancia súper agradable. Me volvería a quedar sin duda.

Partner

10/10

Exceptional

07 Apr 2026

Björn

Mjög gott hótel, vel staðsett, gott morgunverðarborð og þrifnaður til fyrirmyndar.

Partner

10/10

Exceptional

20 Mar 2026

Olivier

Excellent stay at Hilton Heidelberg. The room was very clean, comfortable, and perfectly suited for both business and family stays. A special thank you to the staff, who were extremely helpful, friendly, and always attentive. Their level of service truly makes a difference.
I highly recommend this hotel and would gladly come back.

Partner

8/10

Excellent

08 Mar 2026

Ahmad

Gut

10/10

Exceptional

01 Feb 2026

Keld

Alt var fint

8/10