Name: IntercityHotel Heidelberg
Address: Kurfürsten-Anlage, 81, Heidelberg, 69115, DE

8/10

Excellent

14 Jul 2026

Carolina

I had a nice three day stay. Breakfast was good. A few times I would need assistance from the staff but it was difficult to find them. I had to pay an extra 25 euro fee for earlier check in. I hope the management reconsiders that. Overall, I recommend the hotel for a short trip.

Self

4/10

Poor

10 Jul 2026

Teresa

This place has zero customer service. From the time we arrived, they were rude. We got there 30 minutes before check in began, so instead of going in to request our room early, we sat in the patio tables to wait. Almost immediately someone came out to try and get rid of us but I stead told us we could check in early. When we tried to check in, only one of our reserved rooms was ready, so they told everyone just to go to that one room for now. When we got those the room, the air conditioning was broken (so it was cooler outside where we were sitting). We went down to tell about the air conditioning and they said \"it will only take me a minute to fix it, but it isn't a priority right now so we'll send someone up soon.\" Hours later, there was still no air conditioning and they finally responded to a message and said it was indeed broken and they would not be able to fix it today, but to just open the windows. When asked about an alternative room, they ignored us. So, the windows were left open all night with the train noise and bugs entering and biting. In the morning we again went to the front desk to inquire and again were told it would be fixed today or we would get a new room. Again, neither of those things happened.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Anthony

Thanks for having me. It was great to be in Germany again

8/10

Excellent

07 Jun 2026

Christine

It was good.
Breakfast was free because the window wouldn’t lock so the air conditioner didn’t work.

Partner

10/10

Exceptional

04 May 2026

Isidro

Room was clean, liked the wooden floors

Family

10/10

Exceptional

27 Apr 2026

Darren

Clean room and a great location (beside train station)

Pet

10/10

Exceptional

18 Apr 2026

James

Clean rooms. I recommend getting the breakfast package. Well worth the additional price. Staff were very friendly. Great location very close to train station and public transportation.

Partner

10/10

Exceptional

07 Feb 2026

Saori

The location is good!!

10/10

Exceptional

10 Jan 2026

Maria

Clean room

Leisure Family

6/10

Pleasant

22 Dec 2025

Andrew

Don't like the online and self-checkin, it lacks any kind of personal welcome.
Bar was closed when we returned to hotel.at 8pm despite signage saying it closes at midnight on Saturdays. I was directed to a vending machine instead.
Rooms are clean and spacious, beds are comfortable
A guest from the neighbouring room entered our room through the interconnecting doors during the night - doors weren't locked, this is a massive security oversight!
Noise from railway station announcements and TV from room next door could be heard.
The Sunday breakfast was well stocked and tended. The Monday breakfast ran short of several items.

Leisure

10/10

Exceptional

20 Dec 2025

Pieter Jan

Clean room and the staff was very friendly. Location was perfect central located close to the tram to the altstadt

10/10

Exceptional

15 Dec 2025

David

Convenient, modern with friendly staff. Large hotel near the train station -- the area is quiet and filled with large hotels -- not seedy at all. Best and easy to use public transportation to the old town and Market square area for restaurants, shopping and attractions. Good value for money at this chain of hotels.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Glenn Barry

Breakfast was good. Barman was excellent

Leisure Self

8/10

Excellent

28 Oct 2025

David

Had to change rooms as the first one smelt bad, second room was good. Space was ok, it was close to the railway station, and you could get a bus into the old town too.

Friends_and_family Friends

8/10

Excellent

13 Sep 2025

Michael

My daughter and I stayed for several nights while attending a conference that was hosted in the downstairs conference room. Being adjacent to the Heidelberg Hauptbahnhof, trains to points of interest such as Speyer and Frankfurt and busses and trams to old town Heidelberg were very convenient. We do recommend requesting a room on the opposite side of the hotel as the train tracks because regular passenger service and accompanying PA announcements are incessant from 0500-2400 and then the freight trains take over. The windows are well insulated for sound, but due to the noise (which is to be expected next to a train station), could not be used for ventilation while wanting to sleep. Also, there is an apparently a switch associated with the windows and the air conditioning. A sign informs the tenant that the windows must be closed for the air conditioning to work, but does not inform the user which handle position (out of three) on the window is \"closed,\" so it took us a while to figure out how to configure the windows to cool the room during the warm sunny days of our stay. The above are not complaints, but intended as observations for future visitors.

Also, be certain to sign up for the hotel chain's \"H Rewards\" program to get free local bus and tram day passes.

Leisure Family

8/10

Excellent

08 Sep 2025

Arpad

Quick stop

Everything was great except the fact that the room was ready but they wanted to charge early check in for a noon check in.

4/10

Poor

20 Aug 2025

Mary

Reception staff not friendly or helpful on most occasions, but there was one good receptionist

10/10

Exceptional

30 Jul 2025

Maurice

Hotel is conveniently located next to the train station and area is very walkable. Didn't interact much with staff, as I did a self check-in/out. Rooms a nice and very clean.

Housekeeping is only by request, which I didn't mind. Didn't use the amenities.

For the price and location, I would stay with them again in a heartbeat.

Leisure Self

10/10

Exceptional

30 Jul 2025

Kira

The hotel was very clean and modern. Our room was spacious with a great shower, lots of outlets, a mini fridge and a tv with a chrome cast. The hotel provided a free transit day pass as well which was great because it is located right by the bus/train station.

Leisure Family

10/10

Exceptional

20 Jun 2025

Brianne

A clean and bright room centrally located at the train station area

Self

10/10

Exceptional

16 Jun 2025

Shannon

I don’t even know why they have a staff because you have to do everything on a kiosk in the lobby. I didn’t feel safe by punching in all my important numbers right there so we could walk up behind me and steal my numbers my phone number, my birth date, etc. the kiosk spit out your key card , so I didn’t really interact with the personnel at all When I ask them a question they seemed bothered

Leisure Self

6/10

Pleasant

20 May 2025

YING XIA

The room is too noisy.

Leisure Family

8/10

Excellent

09 May 2025

Kevin

Very close to the station

Our first room was on the train track side and if the window was closed you couldn't hear the trains, but we had to leave the window open because it was hot and the AC wasn't working in the hotel. They did graciously move us to the other side of the hotel where it was much quieter and cooler.

Partner

10/10

Exceptional

27 Apr 2025

Janna

This hotel was right beside the main train station and bussing platforms. Excellent location, great room and helpful staff!

Leisure Family

6/10

Pleasant

18 Apr 2025

Amelia

The hotel is very nice but definitely a business hotel. At check in I was directed to a self service machine despite 2 staff members being available. The rooms are also not serviced unless requested. The room was very hot as the outside temperature was between 10-18 degrees which meant the windows needed to stay open. Being alongside the train station, this meant constant announcements were very loud.

Leisure Self

8/10

Excellent

02 Apr 2025

James

Great experience, lovely room, nice shower, but, air conditioning could have been a bit colder or at least had the option to be colder, as well as the price of the water in the vending machine being a bit steep.

Leisure Self

8/10

Excellent

17 Mar 2025

Klaus

Nice, clean and convenient. Spacious room. The breakfast is not as I expected.

Business_and_leisure Family

10/10

Exceptional

21 Feb 2025

Cesar

Excellent hotel just a short walk from Heidelberg's main train station. The convenient electronic check-in process made arrival a breeze. The rooms were impeccably clean and incredibly comfortable. I would definitely choose to stay here again!

Leisure Partner

10/10

Exceptional

26 Jan 2025

Jeffrey

Location to train station

8/10

Excellent

08 Jan 2025

Judith

Painful check in

The room was good, very spacious. It was a little noisy with announcements from the train station, but when you stay close to a train station then thats to be expected. Check in, however was very lengthy. There is someone manning the desk, but you have to check in via self check in and the electronic board is painfully slow. We were lucky, there was no-one waiting behind us as we muttered a few expletives. The person behind the desk did ask us if we were ok, but didnt offer to check us in the usual way

Partner

4/10

Poor

04 Jan 2025

Helena

Not expecting pet fee. Also at 9am there was someone knocking at the door which I do not find reasonable for cleaning services. Staff is not customer centric and clearly work under fear.

Business_and_leisure Family

10/10

Exceptional

28 Dec 2024

Verified traveler

Nice location

Very nice and convenient location,

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Terence

The hotel and staff were very good but it was understandably noisy right next to the main station.

10/10

Exceptional

02 Oct 2024

Rudolf

.

8/10

Excellent

29 Sep 2024

Graham

No car parking

Leisure

8/10

Excellent

25 Sep 2024

Deanna

Great Place to stay- Great People-No Coffee

I stayed for only two nights, and it was very comfortable and clean. The only downfall was breakfast was not included or coffee, and asked for an extra charge! Why not include breakfast or even just coffee only-- there's no choice given.

Self

10/10

Exceptional

13 Sep 2024

Peter

The station is about as close as you can get to the train station (next to the bus station too) and overlooks the platforms. Good soundproofing means that you are not disturbed by the almost continuous multi-language station announcements.

One downside is the cost of breakfast which, at 19 Euros, is ridiculously expensive, especially if you just need a snack to start the day. Fortunately the station itself provides many food and drink options so you won't starve!

Leisure Self

6/10

Pleasant

08 Sep 2024

Catherine Paretta

Noisy - train station announcements wake up

Nice hotel but our room overlooked the train station. The train station announcements started at 6:00 am and sleep was no longer possible. Even though we were on the 6th floor with the windows closed, we could hear every announcement clearly about which trains were arriving on which track, etc. I would not stay here again unless my room faced the opposite direction.

Partner

10/10

Exceptional

31 Aug 2024

Adrian

Great stop over for business.

Business Family

10/10

Exceptional

25 Aug 2024

BERNARD

A new hotel with good reception staff , friendly and welcoming.
The rooms have good sound proofing to the outside although internally less so. The furniture like the chairs are very heavy so if someone moves it in another room you can hear it. Equally if a door slams close in a nearby room the walls vibrate, a curse of modern architecture & design. Housekeeping were also noisy is it professional to be talking with each other so loudly.
The room design is pleasant, really good air conditioning with good black out curtains and comfy beds & pillows. Great to have a fridge but a kettle would have been a great addition. The TV didn’t seem to work , switches and plugs at the bed were somewhat hidden as positioned on the side of the bed & black like the surrounding finish.
Location just adjacent to the slightly shabby railway station but convenient for public transport.
Overall depending on price this is an acceptable place to stay with more positives than negatives.

Leisure Self

6/10

Pleasant

11 Aug 2024

Peter

Lovely hotel, great rooms, brilliant staff, comfy bed, very clean, good location, only downside was the air con wasn’t working and made it uncomfortable

Leisure Friends

8/10

Excellent

23 Jul 2024

Verified traveler

Everything was really great when we arrived, clean, comfortable, air-conditioning was working great and the room was cool. However, during the night the room got hot and stuffy, and uncomfortable. We bring our own fan, and turned it on in the morning, which helped. I don’t know why the AC gave out and we couldn’t figure out how the AC controls worked.

Partner

10/10

Exceptional

06 Jul 2024

Chia-Wen

Next to the station! Great location

Leisure

8/10

Excellent

01 Jul 2024

Dermot

Great Stay

Three night stay in a modern and very clean hotel. Staff were very polite, courteous and professional. Fridge in room and a safe that is always appreciated. Breakfast options were great, varied selection that would cater to most breakfast needs. Shower was powerful and toiletries provided. Downside, it was 27C and the air conditioning was very weak, although it worked poorly, it was adequate to cool the room. I only discovered how weak it was when I stayed in Intercity hotel in Wiesbaden. The AC in my room there was top notch and much more powerful. It was room 238 so maybe have a check on the AC unit in that room. I also asked for a clothes iron (bugeleisen) and after waiting for over 60 minutes it still did not arrive and I had to leave for a meeting. Again in the same hotel chain in Wiesbaden, I asked for a clothes iron at 615am and was told it was already out. So maybe get more irons as 1 for a 200 rooms is simply not enough. The hotel is right next to main train station. The rooms are sound proofed and not one train was heard throughout my stay. The WiFi was good and stayed connected throughout the hotel. It was in an excellent location only a few tram stops or bus stops into the old town. Public transport is less than 100m from the hotel. Overall, a very good stay, relaxing and comfortable enough, just get the AC working better and more clothes iron. I would definitely recommend this hotel and look forward to staying there again.

Self

8/10

Excellent

29 Jun 2024

Andrew

Excellent hotel

Great comfort and cleanliness. However room only made up for 1 person as only had 1 pillow in bed and 1 set of towels in bathroom. Very convenient for station. Not sure if aircon worked as wanted room cooler .

Partner

10/10

Exceptional

27 Jun 2024

Rob

Apart from the A/C not working in Room 418, everything else was exceptionally good

8/10

Excellent

26 Jun 2024

Donald

Very close to the main train station and transit hub.

6/10

Pleasant

06 Jun 2024

yoon

Very close to the main train station. Felt very empty. The bed sheets were not soft. Everything was clean.

Leisure Partner

10/10

Exceptional

30 May 2024

Ellen

Very nice, clean and well located. We had to pay for parking,that was not clear at booking. Service and quality was great though and were very welcoming.

Friends_and_family Family

6/10

Pleasant

07 May 2024

Verified traveler

Brand new hotel, still needs to work out some issues. The AC in our room didn’t work and it took the staff awhile to very kindly find us a room that did have working AC.

Rooms were exceptionally clean, pillows were great. However the mattress was a bit noisy when ever one of us moved or adjusted sleeping position. No memory foam topper in the mattress to prevent disruption in partner’s sleep.

Fragrance/air freshener used in lobby and elevator was strong and overwhelming, although fortunately not an awful smelling fragrance.

Hotel and rooms have nice decor. Rooms were quiet.

Google and Apple Maps had difficulty pinpointing the location, took us awhile to find even though we were in the vicinity.

Partner

10/10

Exceptional

23 Jul 2026

Sungsoo

깨끗

깨끗

깨끗

6/10

Pleasant

17 Jul 2026

Anna

Temperaturen på rummet och hotellet i allmänhet var obehagligt hög. På rummet gick det endast att sänka 3 grader.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Sigmund

Very nice hotel with good location a bit away from old town. Very quiet rooms. Breakfast not the greatest, but overall a nice and recommandable hotel.

Partner

6/10

Pleasant

08 Jul 2026

Ann-Charlotte

Ganska obemannat hotell utan själ men praktiskt nära stationen och passade bra för en natt.
Lyhört. Frukosten var ok.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

BIRGIT

Sauberes Zimmer, gute Lage

Partner

8/10

Excellent

23 Jun 2026

Leonhard

Die Unterkunft liegt ideal am Bahnhof und mit den öffentlichen Verkehrsmitteln ist man nahe der Innenstadt. Die Fenster sind gut Schall isoliert, so dass man keinen Lärm vom Bahnhof ausgehend hört.

Einziges Problem war die Dusche, da der Ablauf verstopft war.

Family

10/10

Exceptional

16 Jun 2026

Fredrik

Bra hotell för oss som var på genomresa. Kan verkligen rekommendera.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Renate

Das Zimmer war sehr laut von den Bahnhofdurchsagen. Check in war automatisch, kein Personal um zu fragen für ein ruhigeres Zimmer. Schade, dass man so sparen muss, obwohl die Preise relativ hoch sind. Nachts waren Zimmernachbarn sehr laut. Es war niemand erreichbar um sich zu beschweren. Frühstück war gut

Self

10/10

Exceptional

11 Jun 2026

Anna

Alles bestens. Gerne wieder

Self

8/10

Excellent

10 Jun 2026

Eckhardt

Waren eine Nacht ,kurze Wege zur Bahn, schnell in die Stadt. Negativ..Bad hat sehr nach Clor gerochen.

Partner

8/10

Excellent

10 Jun 2026

Penelope

When we requested towels and that our room is cleaned, it was somehow forgotten. While it can happen, spending an entire week on the same sweaty sheets (menopause is real) was less than best. The staff was friendly and the food edible. Nothing was top notch yet it was enough. One plus point worth five stars: We were able to leave our luggage on the premises after checkout (since still had a conference to attend).

Business

8/10

Excellent

14 May 2026

Sabine

Der Frühstücksbereich war für die Größe des Hotels etwas klein. Ansonsten alles super.

Friends

2/10

Poor

27 Apr 2026

Ming-Cheng

停車場停車要特別注意
服務員沒提醒停車場內可停哪些停車格
我們停錯以致於多花了40歐元來解鎖

Partner

6/10

Pleasant

12 Apr 2026

Martina

Zimmer ist ok Frühstück war alles gut Understatement gab glutenfreie Brötchen und Müsli
Zimmer war morgens laut, da vom Bahnhof ständig Durchsagen zu hören waren und auf der anderen Seite eine Großbaustelle

Friends

10/10

Exceptional

07 Mar 2026

Dagmar

Geschäftsreise in Mannheim. Da direkt am HBF, tolle und günstige Alternative zu den teueren Kongress Hotels

Partner

8/10

Excellent

07 Mar 2026

Stefan

Self-Check-in war eine Katastrpohe. Zimmer war sauber

10/10

Exceptional

27 Feb 2026

Tobias

Sehr sauber, gute Lage

Self

10/10

Exceptional

03 Jan 2026

Houssine

Alles bestens

10/10

Exceptional

03 Nov 2025

Minseok

Good

10/10

Exceptional

03 Nov 2025

Seongin

굿

10/10

Exceptional

31 Oct 2025

EUIHWAN

깨끗한 객실

Business

8/10

Excellent

01 Oct 2025

Camilla

Rent rum

Self

10/10

Exceptional

28 Sep 2025

Wing Lam

職員服務態度非常友好，環境舒適，非常近Hbf, 值得推薦

Leisure Friends

8/10

Excellent

18 Aug 2025

Davide

Bel soggiorno a Heidelberg

Bell'hotel situato di fronte alla stazione dei treni. Molto comoda la connessione con i trasporti pubblici.
Ottima colazione con grande scelta per tutti i gusti.

Partner

6/10

Pleasant

04 Aug 2025

Jörg

Man hört Bahnhofsansagen im Zimmer. Bar am Sonntag geschlossen

Leisure Partner