Name: Hacienda Don Juan
Address: Prolongacion Insurgentes No. 162 junto, San Cristobal De Las Casas, 29290, MX

10/10

Exceptional

14 Jul 2026

Laura

It was a very nice room, and the staff was very helpful. It is also a 20 min drive from El centro de San Cristobal; however, there is public transportation. I would stay here again.

Partner

10/10

Exceptional

08 Jun 2026

Frank

This place is incredibly beautiful and amazing. Excellent staff and also incredible restaurant for breakfast. It is an experience to stay at this place.

Friends_and_family Family

8/10

Excellent

26 Feb 2026

valentin

It was good

Family

8/10

Excellent

19 Feb 2026

Agustin

Hotel muy agradable, alejado del centro y silencioso!, el desayuno sencillo pero muy rico. El único detalle sería el aislameinto en épocas de mucho frio.. pero proveen cobertores suficientes.

10/10

Exceptional

11 Dec 2025

Patrick

Clean
Beautiful
Great service
Great breakfast

Leisure Partner

8/10

Excellent

30 Nov 2025

Karina

This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!

10/10

Exceptional

30 Nov 2025

Rovis

Nos impresionó el estilo tan auténtico y clásico de este hotel. Un verdadero museo que invita a conocer la historia de quienes la construyeron. Maravillosa experiencia.

Leisure Family

10/10

Exceptional

19 Oct 2025

Juan

Viaje por motivos de trabajo, pero la experiencia de quedarme una noche en el hotel me motiva a regresar en plan de vacaciones

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Goktug

We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details....

- There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms...
- The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient.
- There's no coffee maker in the rooms.
- They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee.
Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests?

I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees...

If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...

Business_and_leisure Partner

8/10

Excellent

17 Nov 2024

nelsy

This property needs more staff to keep up

Leisure Family

10/10

Exceptional

03 Aug 2024

Angelica

Friendly people very helpful

Leisure Family

10/10

Exceptional

01 Jul 2024

karen

I really love the property. It is rustic and Mexican 🇲🇽
The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!

Leisure Family

10/10

Exceptional

22 Apr 2024

antonia

Everything was nice very clean and friendly

Leisure Friends

4/10

Poor

13 Mar 2024

Carmen Canales Y Marielena

It was very cool place

Leisure Family

8/10

Excellent

08 Mar 2024

Victoria

The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.

Business_and_leisure Partner

8/10

Excellent

20 Feb 2024

Cindy

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked.

The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city.

Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible.

The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!!

Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.

Partner

2/10

Poor

23 Jan 2024

Michael

Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

Leisure

10/10

Exceptional

26 Dec 2023

Maria

I loved the look of the hacienda and the history.

Leisure Family

10/10

Exceptional

05 Nov 2023

gustavo

Hotel colonial , cálido y confortable

Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.

Partner

6/10

Pleasant

17 Oct 2023

Maritza

Beautiful place , but it does need a little work and hot water keeps running out

Leisure Self

10/10

Exceptional

24 Aug 2023

Erika

Absolutely beautiful

Leisure Family

10/10

Exceptional

10 Jul 2023

Richard

Amazing place. Great experience

Business_and_leisure Family

10/10

Exceptional

13 Jun 2023

aida

The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family

10/10

Exceptional

28 Nov 2022

Luis

One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

Leisure Partner

10/10

Exceptional

14 Jun 2022

William Isaac Ruiz

The staff were really friendly and helpful.

10/10

Exceptional

24 Apr 2021

Verified traveler

It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!

Leisure Partner

10/10

Exceptional

19 Mar 2020

Verified traveler

Great staff, Nereo went above and beyond to provide superior service

Leisure Partner

10/10

Exceptional

12 Mar 2020

Verified traveler

Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old.
Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.

Leisure Friends

8/10

Excellent

12 Mar 2020

John

This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much

Leisure Friends

8/10

Excellent

28 Feb 2020

Timur

Cold stay

It was cold and hotel didn’t have any heaters in the room.
First night there was no electricity in the room.

Friends_and_family Family

10/10

Exceptional

26 Aug 2019

Alma

Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.

Leisure Partner

10/10

Exceptional

14 May 2019

Alma

The staff went above and beyond for us and made us feel at home. Not only is the Hotel beautiful, peaceful and relaxing, but their food was exquisite! The best part of my stay, was when I went out for a walk & it suddenly started raining, as I was walking back to the hotel, one of the staffs ran up to me with an umbrella and walked me to my room. He then asked if I wanted to start the chimney so we can keep warm. 10/10 recommended

Leisure Friends

8/10

Excellent

23 Apr 2019

Verified traveler

I liked the decoration and the peacocks. What I did not like was tou could hear everything from the rooms around you.

Leisure Partner

8/10

Excellent

21 Apr 2019

Pamela

Beautiful hotel!!

Beautiful hotel. Very clean and well kept. Would stay there again!

Family

10/10

Exceptional

23 May 2018

Reyna

Our first choice when we booked our trip, the hotel is quaint, picturesque, and rustic. Beautiful settings everywhere you look in this \"hacienda\". Their majestic peacocks roam freely in the hotel, our stay was very pleasant, and extra with the staffs attention specially Nereo. His courtesies to our stay, and assisting us in organizing our trips were seamless. Our first time in Chiapas, we absolutely loved it.

10/10

Exceptional

29 Mar 2018

Judith

Beautiful place ❤

A unique place, with lots of history in it, wonderful employees, very clean, it was a little bad cold inside the room and I hear the neighbors conversation like it was on my room, but that wasn't a problem with me, if I ever go back to San Cristobal de las casas That's going to be my place to go.

10/10

Exceptional

08 Dec 2017

Emma

Beautiful hotel

Gorgeous old hacienda in San Cristóbal de las Casas. A must see!

8/10

Excellent

06 Nov 2017

Maria

Nice environment, old hacienda, collectionist and antique decoration. A lot of plants around.

10/10

Exceptional

28 Jul 2017

Edgar

Beautiful rustic hotel

What a lovely place, it was a pleasure spend 10 nights with Hotel Hacienda Don Juan
When I come back to San Cristóbal that's the place I'm going back

10/10

Exceptional

03 Jul 2017

Verified traveler

Gorgeous

Like paradise! I especially liked dinning in the kitchen in the evening with the adobe fire place warming us up in the evening. The live peacock was a plus.

10/10

Exceptional

26 May 2017

Rodney

AN AMAZING JEWEL RESONABLY PRICED! DONT MISS THIS

MERE WORDS CANNOT DESCRIBE THIS ENCHANTING PLACE !!!!!! SET IN A QUIET RESIDENTIAL AREA ITS MAXING! THE HOTEL IS A REAL LIFE IN-TOWN HACIENDA. IT IS FULL OF OLD ANTIQUES AND AMAING MEMORALBILIA! The beds were SUPER COMFY, internet worked flawlessly. When in San Cristobal its \"THE\" PLACE to stay. Safe Secure Parking! Great Restaurant! WOW WE WILL BE BACK!

Family

4/10

Poor

10 Sep 2016

Bryan

Hotel average

Long distance from center of city although bus and taxi's pass the main entrance all the time.
Needs some TLC.

8/10

Excellent

19 Aug 2016

Jonas

Unique and fun, good service

Really funny hacienda with truly unique decor. Located a bit far from the city centre, but offering great service and a comfortable place to stay for the night. Room was a bit cold, but the restaurant fireplace helped to keep us warm.

Family

8/10

Excellent

06 Jun 2016

SCOTT

I loved the Hacienda, it has great antiques and you feel like you are in old Mexico and the service was great.

Family

10/10

Exceptional

18 Mar 2016

Ximena

Beautiful hotel

We had a big room with two double beds. The furnace didn't work but it wasn't necessary anywaysince it was not cold. We could use the table and chairs in the terrace in front of the room.
The grounds are beautifully kept, the employees are very helpful. The hotel is a little far from the center of town (10 min taxi ride) but it's worth it to stay in this great place. The kids could play all over. The peacock is beautiful.

Family

10/10

Exceptional

26 Feb 2016

Irene

I will return for certain

Lovely rustic hotel with wonderful hospitality only for the seasoned traveler that would prefer comfortable quaint surroundings not a 5 star cookie cutter hotel and I will be back.

Family

6/10

Pleasant

06 Jan 2016

Horst

Overrated and out of reach to downtown

We just went for one night and that was enough. Free Internet means go to the lobby. It´s old and worn out. Haciendas are old places but that doesn´t mean to you need to stay in old and worn out room. Breakfast is not included and not worth to go for.

6/10

Pleasant

03 Nov 2015

RICHELLE

Beautiful but cold and noisy

The hotel is a beautiful almost museum like place with spacious grounds and peacocks. But the room was cold and no one offered to put a fire in the wood burning stove to warm it, the bathroom light is on a motion detector that kept turning off at very inconvenient times and there were very noisy neighbors who shouted a conversation all night.

Partner

8/10

Excellent

12 Oct 2015

Verified traveler

Great stay in hacienda

Very nice concept - old hacienda made into a hotel outside of busy and packed San Cristobal center. Service was more than excellent - we could choose our room, offered extra blankets and towels, even given a welcome drink and fresh flowers in the room. Downside is the location (not much to explore on foot) and be prepared for cold practically at any time of the year (get extra blankets, use the fireplace, wait for the hot water in shower, etc.). Though it's very close to the highway that takes you further to Grutas de Rancho Nuevo, Comitán and other places outside of San Cristobal, for us it was a perfect location for the last night in San Cristobal, gardens are wonderful, all the hotel looks like centuries old and the great service is more than wonderful.

Family

8/10

Excellent

03 Jul 2015

Rob

Nice, rustic place

Overall, we were very pleased. Staff was pleasant. Fire in the fireplace in the restaurant was a nice touch.

10/10

Exceptional

23 May 2015

Verified traveler

Excellent!

The place is beautiful and not expensive, very clean and the people treats you very nice, they make their own coffee so it is delicious. I highly recommend this place

Family

6/10

Pleasant

21 Apr 2015

Verified traveler

Very Disappointed

We would never recommend this hotel to anyone visiting San Cristobal. It was far away from the city center and was very definitely in an undesirable neighborhood. The walls were the least soundproof walls that we have encountered at any hotel and we have traveled extensively. It was a very disappointing experience.

Partner

10/10

Exceptional

23 Mar 2015

eva

Perfect Hotel

Even though the Hotel was a bit far from the Centro it was the perfect place. Peaceful and away from noise. The staff was nice and the food was great.

6/10

Pleasant

04 Mar 2015

bonitamuchachita

No. No. No.

Sorry. Did not like.
The positive things: Hotel LOOKS beautiful from the outside yes, its all very antique and almost from another time. The have peacocks walking around, looks cool. That's about it.
The Negative thing: The have saints and crosses everywhere!! every single room & every single spot has some religious thing. Made me SUPER uncomfortable. The rooms are super cold. Hot water takes a long time to come in. Beds are hard. Food is mediocre. The peacocks are squawking at 7am in the morning. Sound travels a lot between the walls and halls so you hear EVERYTHING!
NOTHING for the kids to do.
Did not like at all. Never again!

Family

4/10

Poor

04 Mar 2015

bonitamuchachita

Scary, weird.. NOT for me.

This hotel has way to many saints and weird things everywhere. Did not like.
Food in my opinion is bad. And there is nothing for the kids to do.
Sound travels a lot, so its a rude awakening EVERY morning.
Rooms are cold. NOT for me. Did not like.

Family

4/10

Poor

02 Jan 2015

debra

Lovely but uncomfortable

One of the most expensive rooms on long trip from U.S. to Guatemala and back. Wish someone had warned us that the hotel was having a New Year's Eve party with fireworks and live band until 3:00 in the morning. We drove over 9 hours and had to get up early to drive 9 more the next day. Wanted a good night's sleep but did not get it. Beds were nearly as hard as concrete. The property is historic probably at least 200 years old. Lovely but lacking in comfort. It was cold and there is no source for heat in the room. Windows had gaps around the frames. Front desk solution was to give us an extra blanket. On the positive side, there was plenty of hot water for a shower. But the towels were stiff and rough. Bathroom amenities were very institutional. Bathroom shower stall was moldy. The loud music kept us awake until 3am.

4/10

Poor

28 Dec 2014

Sofia

Charming, but no heating in rooms

Quirky place with charm, but no heating in rooms and not in a nice neighborhood. Far from the centre of St Christobal. Would not go there in the winter months again. Ended up leaving early.

Family

8/10

Excellent

28 Nov 2014

DanceyP

Good for a retreat

Nice place overall, far from town but we wanted that. For the cheap rates, they give you rooms in the old house which is charming but colder (and they can't light warming fires anymore due to a new law).

Partner

10/10

Exceptional

28 Aug 2014

Jose D> Holguin

close to all must see places

the best of the best

8/10

Excellent

18 Aug 2014

Fabiolar Ruiz

Excellent service

Good stuff, excellent service and great location.
I really enjoyed it!

Family

8/10

Excellent

12 Aug 2014

Hugo Gonzalez

Nice, quaint hotel in San Cristobal

It was different in a beautiful way. Nice service with a restaurant where you get visited by chickens and a peacock!.I would come back any time.

Family

4/10

Poor

13 Jul 2014

Disappointed

Dissapointing

A nice, old hacienda with lovely courtyards BUT we were very disappointed with the staff services and the noise level from the adjacent rooms was very bothersome. Additionally, we were asked to not park our car in their secure parking area the final three nights due to a special event which they were preparing for during that time; this caused an extra walking to the neighboring parking area during that time.

10/10

Exceptional

29 Jun 2014

Thomas Wilson

This was all it was advertised to be

What a beautiful old hotel with spacious rooms and great grounds. The pictures on the site are quite accurate. It was perfectly clean and the helpfulness of the staff was perfect. The day clerk speaks perfect English and at night he works in the restaurant to that is helpful. I read some reviews that panned the location as being in an \"industrial\" area. This is not in the city center but on a main - but not really busy - street about a mile from the city center. We walked it in about 30 minutes, but the cabs are cheap and the really cheap mini-buses go by every 10 minutes or so. I would call the area commercial as there are many shops and restaurants in the area. However, the concept of zoning is not that well regarded in Mexico, so the reality is the neighborhood is much like other Mexican city neighborhoods - very mixed. It is a great hotel if you are driving as they have free parking on the grounds. There is a high wall that separates the hotel from the street and this really makes you feel like you are in another world. I loved the peacocks!

Partner

6/10

Pleasant

10 Jun 2014

Verified traveler

Beware Cheap Rates... Nice to Visit But Don't Stay

You can imagine my excitement when I found this hotel listed for only $40 USD accompanied by glowing reviews! I thought maybe the price was cheap because this hacienda was far enough from the city center that most people that don't want to go for a 3+ km hike before dinner will want to take a taxi to / from town. (You don't need to, however, as there are plenty of stores, restaurants and bars within walking distance... and because the hotel is not in the city center, the experience feels more authentic as there were few tourists.)

That said, although the grounds are beautiful / very interesting and the hotel staff were friendly (note only one spoke English), I mostly judge a hotel by the comfort of the rooms... and primarily whether I can sleep at night! My main complaint is this hotel is REALLY cold at night and although there are fireplaces in the rooms, they don't work. (The hotel staff did provide me with a small heater but it took forever to heat up the room and it was still too cold.) Also, I was a annoyed that the restaurant staff tried to charge me for breakfast even though it was supposedly included. Rather than pay I complained at the front desk, at which point I was given a breakfast ticket (why not give it to me at check-in)? Worse, after all the hassle, all I got for \"free\" was coffee, juice, a small plate of fruit and lots of dry cake... everything else - including eggs, sausage and the milk for my coffee - cost extra!

10/10

Exceptional

04 May 2014

Rodrigo

Amazing unique hotel!!!

Everything es perfect here. The hotel is not at a walking distance to downtown, but a taxi will charge you les than 3 dollars to get there. The place is unique, and everybody is friendly!!

Partner

10/10

Exceptional

04 May 2014

Luis

Mind blowing!

This hotel transports you to the past. This hacienda offers beautiful clean and comfy rooms and the staff is incredibly friendly and always willing to go beyond their normal duties. Although not located in the City's center, the taxi costs $2.50 and takes 10 min to take you there. Worth the cost! You'll sleep and rest unlike staying center (bunch of bars and noisy plazas).

8/10

Excellent

12 Apr 2014

jr

Not bad

The hotel has beautiful landscaping we even seen peacocks roaming the hotel grounds. The hotel looks like its from the old western days, that's the good. This is the bad bathroom was too compact and there was no heater or air-conditioning other than that it was not that bad.

8/10

Excellent

17 Mar 2014

Llojac

Great place to get away.

We were there to attend a wedding and the staff was very helpful. I must say the resturant (Monica) and desk (Mauricio) staff were the friendliest I have seen in quite a while. They went out of their way to make our eating and room experience a pleasure. I especially enjoyed the fireplace in the room and resturant. Our friends involved many English speaking persons and the staff put forth extra effort to accomodate them. Taxis were plentiful. The gardens were beautiful including the 2 peacocks. Definately will go back.

Partner

6/10

Pleasant

07 Jan 2014

alejandro

More than 3km from downtown

Good option to visit san cristobal, but far from downtown

10/10

Exceptional

04 Dec 2013

Pedro

Great Hotel and close to the city center.

I had a great experience at this hotel. The staff was so wonderful and accommodating. The staff helped me figure out my trip and recommended which sites to see. One of the nights I was not able to make one of the tours. The hotel offered me and my friends a private tour to various places and then they would drop us off at the airport. The price was a little high for us so the hotel attendant made a call and got us a cheaper rate with another company. That showed so much integrity on his behalf and the hotel. He booked us with another company which was not affiliated with the hotel offered tours. I would definitely go back and stay at this hotel.

10/10

Exceptional

25 Nov 2013

Paul Zagorski

Very pleasant, would recommend to anybody. Has a feeling of real Hacienda Mexicana.

8/10

Excellent

12 Nov 2013

d. malone

wort the money !

This hotel is fantastic ! The only reason i did not give it a 5 rating was because it was damo and cold during my stay and there was no wood for the stove. Housekeeping did give extra blankets, though. The owner works next door and came by tgo meet and welcome me. Beautiful hacienda !

8/10

Excellent

05 Aug 2013

Roberta

Back in time

The hotel was beautiful, the rustic charm and fireplaces in each of the rooms made a wonderful getaway.

Partner

10/10

Exceptional

03 Aug 2013

Maru

Gorgeous mexican style hotel with amazing service!

This was a gorgeous Mexican Style hotel, so full of details! The food in its restaurant is delicious and the service is outstanding. I got a cold and throat infection, and the manager went out of his way, took me to the doctor, waited for me, brought me back, and everybody was very accomodating. I definitely recommend this hotel!!! Bring sweaters because San Cristobal gets cold and humid!

10/10

Exceptional

21 Jun 2013

Hermi4u

Beautiful Mexican Hacienda

Romantic Hacienda with charm and lovely details high in the mountains. Very friendly stuff and a warm welcome by the owner.

10/10

Exceptional

11 Jun 2013

gabo

so nice place

The hotel is so nice the atmosphere is excellent and the staff helpful, what else do you neat on a holiday trip. I will recommend however this hotel is outside of the centre but the taxi is only 20 pesos and is so relax and so nice.

10/10

Exceptional

01 Mar 2013

Marianne A.

Hacienda lifestyle, picturesque

The staff was so nice and concerned about our comfort. I was sick one day and they were checking on me to see if I needed anything. The next day everyone greeting me and asked if I was feeling better. The room was colorful and quiet. We paid an extra $30 pesos for firewood and it was well worth it. We made reservations for our tours through the front desk. An awesome stay.

10/10

Exceptional

26 Feb 2013

Verified traveler

Pictures don't make justice to the beautiful place

The owner is there checking the wellbeing of the guests, the people is very nice, the place is beautiful, gardens and mexican details, everywhere, the rooms are beautifully decorated like hacienda style but the real thing, it was great to stay there and you can take the bus to town for 1 dollar or a taxi for 25 pesos, never more, great place to stay. Fresh coffee and bread every morning for free. And you are welcomed with a taste of a liquor made by Don Juan every day, a liter a day only.

Family

6/10

Pleasant

05 Feb 2013

Meytal

Cold and far from the city center

Although the place looks very beautifull and very romantic, we had a several issue regarding the room. 1) The room was not clean, there were hair balls on the floor and the shower floor was not clean. 2) When we arrive to the hotel we asked to start the heat and we were told that the heat could not be started due to fire safty problem, but on our third night when we told the reception guy we can't stay in those frizing conditions he started the heat and asked for extra charge for it. 3) On out second night there were no hot water in the shower. When we complained they didn't believed us and told us we had to wait until the hot water wil arrive from the boiler. After 10 minutes they called us back and told us that the hot water were finished and that we need to wait until they will warm up again. 4) The hotel located 10 minutes ride from the city center and the taxi drivers charge us 25-35 Pesos for each ride.

8/10

Excellent

12 Dec 2012

Verified traveler

very good hotel, has a lot of character. would benefit if all the staff were multi-lingual.

8/10

Excellent

20 Sep 2012

enrique

good hotel for adventurers

Nice staff, good location if you are planning to visit nearby places of San Cristobal, like zincantan, san juan chamula, comitán, etc. It is about 3 to 4 miles from downtown. If you have your own transportation is worth it since downtown is a crowded place with busy streets a little parking sopts. So you move freely. Traffic in Chiapas is friendly though.

8/10

Excellent

26 Aug 2012

Verified traveler

A really good choice

Quiet, clean and conveniently located close to the downtown. Private parking. Really good in-site restaurant with affordable food.

Family

8/10

Excellent

26 Jun 2012

Verified traveler

The hotel is nice and clean , no A/C the weather cool at night, it has a wood burning heater if get to cold, about 10 minutes from downtown on a taxi

8/10

Excellent

04 Apr 2012

Ana

Emotions

Nice Hotel but outside the main activity center (+ 5 miles). Ok if you have transportation. Positive for families that are looking for a quick place. Very nice people, clean, nice rooms and positive services.

10/10

Exceptional

22 Aug 2011

Verified traveler

Awesome Hotel!!!

This hotel is just awesome, excellent customer service. The rooms are really nice super different it is like an Hacienda. I recommend this Hotel 100%. We stayed there while in our stay at San Cristobal de las casas. The main part of San Cristobal is called \"El corredor\" this is where all the restaurants are and the stores (where all the people meet) and we used to take a Taxi Cab from the Hotel to El COrredor and they will charged us only like 30 pesos or 3 dlls. Awesome Hotel.

8/10

Excellent

10 Jan 2011

Yessica, a Maya fan

COLONIAL HIDE-AWAY OUTSIDE OF TOWN

[...]This hotel is NOT in the historic center of San Cristobal de las Casas but outside and beyond walking distance. To enjoy time in the city center, you have to drive and fight for a public parking space or pay for a taxi ride. We did the latter to reduce stress.

Family

4/10

Poor

05 Jan 2011

Frequent traveller especially in Mexico!

OK if you have a car

The staff were very pleasant but the restaurant was closed and it is located a mile from the center of town. Only 25 or 30 pesos but too far to walk. Fine if you have a car and there is offstreet packing. The rooms and garden were pleasant. The fires in the room were a nice touch. We were able to have breakfast at a simple cafe nextdoor. There was no overnight staff cover. When we wanted to make restaurant or activity reservations we could use the hotel phone or computer but there was no concierge to speak of. This would be difficult for someone who could not speak Spanish.

Family

4/10

Poor

26 Jul 2026

Pedro

Desde que llegamos estaba una cuchara en el piso y el dia siguiente seguía en el misml lugar ay la deje aver si al reali6la limpieza ya no estaba pero hay mismo segia las cortinas de ventanas muy sucias y mi niño es alérgico al polvo

10/10

Exceptional

26 Jul 2026

Fina

Me gusta llegar ahi es muy tranquilo, lumpio las sabanas limpias, me encanta ese lugsr sin problema de estacionamiento esta un poquito retirado del centro pero vale la pena y es un museo el hotel. No dejen de ir
La atención muy excelente atentos,
Muy contentos y muy recomendado 👍

10/10

Exceptional

23 Jul 2026

JUAN R.

La habitación fue muy amplia y acogedora. Tenía chimenea y el baño contaba con todo lo necesario para una estancia placentera. Las instalaciones son un museo increíble rodeado de vegetación e incluía el desayuno que estuvo delicioso!. Las instalaciones están ubicadas de tal forma que no hay mucho ruido exterior.

10/10

Exceptional

11 Jul 2026

joram David

Relación precio esta bien

Self

10/10

Exceptional

05 Jul 2026

Dalia Marina

I really like this hotel, it’s enclosed and a bit secluded and it’s like travelling to the past. It is not close to the main area of San Cristobal, but taxis are available at any hour. The restaurant feels just like the kitchen back in the 1800s. Rooms are clean, but it’s an old adapted property, which is what I like most of this hotel. Bathrooms were put in and they are functional. I liked they provide purified water for your refill bottle. I’ve stayed twice there and each room was a little different in a small way.

Self

10/10

Exceptional

04 Jul 2026

Claudia Ivette

La Hacienda Don Juan esta ubicada fuera del centro de San Cristobal pero eso es lo que hace que de verdad te sientas que vives toda la experiencia de estar en el bosque, el personal en todo momento fue amable y te dan consejos para la comida, los paseos y siempre estan atentos, la limpieza estuvo genial y tienen agua de filtro en la habitación eso es un gran alivio, todo muy cómodo y tiene mucha naturaleza y muebles rústicos

Self

10/10

Exceptional

22 Jun 2026

Daniel Honorato

Excelente servicio me encantó

Friends

10/10

Exceptional

14 Jun 2026

MIGUEL ANGEL

Excelente lugar, muy bonito y cómodo para hospedarse

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Carlos

Hermoso y acogedor hotel, la habitación limpia y cómoda, la atención del personal muy buena y el desayuno incluido aunque sencillo muy delicioso, con sabor casero. No se van a arrepentir. Ideal para fotos en pareja.

Partner

10/10

Exceptional

07 Jun 2026

Ulises

Habitaciones limpias y un lugar muy agradable para descansar es la segunda vez que me hospedó en este hotel además cuenta con estacionamiento asimismo puedes tomar unas buenas fotos para el recuerdo

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Rafael

Hotel ambiente e instalaciones totalmente agradable

Self

10/10

Exceptional

13 May 2026

Juan

Un lugar perfecto

Friends_and_family Family

4/10

Poor

29 Apr 2026

Michiel

Wij hadden 3 dagen geboekt. Zijn een dag eerder vertrokken. Bedden zijn erg hard en de accommodatie is erg gehorig. Accommodatie is vrij oud en erg sfeervol. Echter slecht geïsoleerd. Tot midden in de nacht gekrijs van baby’s/kinderen, hard gepraat en geschuif van allerlei meubelen. Heel gehorige accommodatie. Niet te doen.
Uit de douche komt nauwelijks water. Kortom: geen aanrader.

Family_with_children