Name: Novotel Zurich City-West
Address: Schiffbaustrasse, 13, Zurich, 8005, CH

10/10

Exceptional

25 Jul 2026

Tracy

It was easy to access by taking the tram from the main train station. The hotel lobby was a nice place to relax and have a drink, eat something or play a game. Great hotel

10/10

Exceptional

22 Jul 2026

Asher

Clean room, good temperature, good breakfast and a comfortable stay

10/10

Exceptional

21 Jul 2026

Pauline

Great one-night stay with our family group. We appreciated the friendly staff and the air conditioning. The location near the train station was very convenient for getting into town.

Family

6/10

Pleasant

21 Jul 2026

ETIENNE

Convenient

Family_with_children

10/10

Exceptional

17 Jul 2026

Kristen

This was our third stay, and each one is better than the last. Looking forward to staying again!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Baranidar

Very friendly staff. Had place to store luggage before check in time.

Family_with_children

10/10

Exceptional

14 Jul 2026

everardo

The staff at Novotel were very courteous and friendly. The hotel was very clean and the rooms were quite spacious. The hotel was within walking distance to the tram line which made it very convenient to transport around Zurich by tram. I would definitely stay again at Novotel Zurich West whenever I return to Zurich.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

James

Great amenities but breakfast unfortunately not included

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Rajesh

We stayed there for 5 days. Great location and very nice stay. We enjoyed downstairs hotel restaurant food and kids loved their fries and pasta. Close to Tram station and open area for kids to play or walk in front of hotel. We will definitely go back there again.

Family_with_children

8/10

Excellent

09 Jul 2026

Manuel

Conveniently located 2 blocks from the tram station 51 towards the train station which is across the river from old town. Clean room. No carpet in the room.

Family_with_children

2/10

Poor

02 Jul 2026

Manjunathan

This hotel does not have air conditioning though it has a thermostat. We had a terrible night with no air conditioning with the room temperature near 80 F.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jorge Lauromiguel

Las personas te ayudan con el transporte y con los Tours. Personal miy amable.

Family_with_children

10/10

Exceptional

27 Jun 2026

Nuri Volkan

well kept hotel with friendly and helpful staff. we had a great stay overall.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

chester

Breakfast is very delicious.

10/10

Exceptional

22 Jun 2026

mughilan

Excellent

Family_with_children

10/10

Exceptional

20 Jun 2026

Russell

Great stay. Highly recommend.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Rajani Kanth

Bathroom odor stinks . Bar and restaurant area is clean and good. Room smells like a rotten egg and bathroom is very bad

Family_with_children

8/10

Excellent

30 May 2026

R. SERHAN

I

8/10

Excellent

27 May 2026

Milind

Overall as expected from standard 4 star hotel.

Family_with_children

10/10

Exceptional

25 May 2026

Shabina

Excellent stay especially for families

Family_with_children

10/10

Exceptional

16 May 2026

Vito

Nice modern rooms, very quiet, good confy bed, very helpful and joyful stuff

Family_with_children

10/10

Exceptional

09 May 2026

Dawn

Loved the location. Easy to get around. Pool was a nice bonus. Even the pull out was comfortable. Beer was cold in the lobby lounge! :)

8/10

Excellent

28 Apr 2026

Avinasha

The stay was overall decent. The room was comfortable and clean, but nothing exceptional. The bathroom, particularly the shower area, could definitely use a better design—it felt a bit inconvenient.

The view from the room was quite average, which was a bit disappointing considering the price. It did feel slightly on the expensive side for what was offered.

Also, the city tax was charged separately, which wasn’t very clear at the time of booking.

Overall, it was an okay stay, but there’s room for improvement, especially in terms of value for money.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Era

The rooms are nice and clean lovely breakfast, as a Filipina I was pleased to see rice on the breakfast buffet. Front desk staff were absolutely brilliant, however breakfast staff are not so friendly. I requested a hard boiled egg but it never arrived, i waited a long time and asked again and they gave soft boiled egg.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Arianne

The lobby is very nice and invits you to seat there for a drink.

Partner

6/10

Pleasant

04 Apr 2026

Walid Ashraf Mohamed Tawfic

Room was in a poor condition, bathroom door not closing. Very delayed checkin process.

Family_with_children

8/10

Excellent

20 Mar 2026

SERDAR

We did the reservation since we thought that there is pool at the hotel but unfortunately the pool was not open and this was not informed to us at the time of the booking

10/10

Exceptional

24 Feb 2026

Patricio

Muy bueno

10/10

Exceptional

15 Feb 2026

Abdel

All good
Merci beaucoup

Friends_and_family Family

4/10

Poor

15 Jan 2026

Sascha

Terrible booking experience, absolute no go.

Business

10/10

Exceptional

12 Jan 2026

Diego

Incredible breakfast

2/10

Poor

03 Jan 2026

Dennys

Lobby is decent, but rooms and bathrooms are very outdated. Room was not very clean.
I just stayed at a Novotel in Colmar, France and it was a complete different experience. Bigger room, cleaner and everything look updated and fresh.

Leisure Family

8/10

Excellent

30 Dec 2025

JOSE

The check in process was seamless and the staff was friendly and helpful. Even though the hotel is located in the TechnoPark area, the tram is a short 2min walk.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Karen

Friendly and helpful staff. Everything was clean and efficient.

Leisure Family

10/10

Exceptional

06 Dec 2025

Sharon

The staff are friendly and helpful.

Leisure Family

8/10

Excellent

17 Nov 2025

Daniel

Located close to a tram stop which was handy. The food in the restaurant was very good.

Leisure Family

10/10

Exceptional

13 Nov 2025

Karen

Everyone was very nice, very clean hotel!

Leisure

10/10

Exceptional

01 Nov 2025

Marra Vanessa

Room was ready when we arrived early than check in time. Room was clean, hotel has good service and amenities. People are friendly esp the people in the reception. I would stay this place again whenever I come to Zurich. Breakfast buffet was the best lot of choices.

Leisure

10/10

Exceptional

16 Oct 2025

Anamarie

Short stay

We stayed 2 nights at the Novotel. It is an awesome hotel. The only downside was the breakfast food was all cold, even the food supposed to be hot, like bacon and eggs. Other than that, the rooms were nice and clean and staff were very helpful and friendly.

10/10

Exceptional

04 Oct 2025

Onix A

Clean Room, Very close to Hardbrucke Train Station. Staff is friendly and was very helpful with recommendations.

Leisure

6/10

Pleasant

11 Sep 2025

Heidi

Good accessibility from the station (two stops direct train from the airport).

Booked in a superior room which was expensive. A nice enough room and quiet but photos on Expedia show coffee machines in the room class booked. The reality was a very limited number (2) of instant sachets.

Asked about breakfast time when checking in, wasn't informed despite the high room rate what had been booked didn't include breakfast. Ok, but on attending in the morning, it didn't even include a black coffee either.

Disappointing for the price.

Business Self

10/10

Exceptional

07 Sep 2025

Hao Meng

Good hotel located close to Hardbrucke train station (7-10 minutes walk) which is 10 minutes from airport or city centre. There is a big Co-op nearby which is very convenient. Swimming pool opens until 11pm which allows flexible plans for customer. Overall a good stay and decent choice for travellers in Zurich

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Subhendu

Wonderful stay @ Zurich Novotel

Without doubt one of the best hotel I stayed during my trip to Switzerland. We were warmly welcomed by the staffs… the room was allocated immediately upon arrival. The staffs were extreamly friendly , flexible restaurant… nice ambiance’s.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Azamossadat Jahanian

Staff were friendly. The room was clean and tidy. Breakfast was good, there were 2 coffee machine, but weren’t enough for this busy hotel and one of them was faulty. The pool was small but clean. Overall decent for 4 star hotel.

Leisure Family

8/10

Excellent

20 Aug 2025

Pete

Nice hotel in a convenient location for the city centre. Resturant didnt have much choice.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Raz

comfortable beds and great internet access and Kids loved swimming pool and nice breakfast.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Afshin

The front desk staff were friendly and helpful. The strict early check in process was lengthy although I paid extra for it. They need to realize that a customer who have travelled far and is tired they need refreshment. so the staff needed to clean it up earlier espcially when I had contacted them early. The second issue was it was hard to get hold of hotel clerk over the phone from overseas.

8/10

Excellent

13 Aug 2025

Seema

The area was quite safe and convenient for public transportations.

Leisure Family

8/10

Excellent

03 Aug 2025

Maha

Comfortable but small room for 4

Family_with_children

6/10

Pleasant

02 Aug 2025

Ian

I would not stay here again.

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!

Friends_and_family Family

4/10

Poor

31 Jul 2025

Anita

My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.

Leisure Family

2/10

Poor

27 Jul 2025

Sarah

Would not stay here again

2/10

Poor

26 Jul 2025

Surjyakanta

Very unexpected response from Novotel Resv team

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

fred

Great Location. Friendly Staff. Price was Right.

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great.

It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Muhammad

Good: Lobby, Breakfast, clean hallways and rooms.
Needs improvement: staff serving breakfast needs more training on how to interact with guests
Suggestions: As the room pricing is on the higher side, it would be better if breakfast is included.

Leisure Family

8/10

Excellent

29 Jun 2025

Elio

Good hotel.

Leisure Family

10/10

Exceptional

23 Jun 2025

Phenia

The food was great and so were the amenities.

10/10

Exceptional

21 Jun 2025

Jianwei

We spend one night in this hotel. Matched with my expectation with a brand name of novetel hotels. Would return in the future.

Leisure Family_with_children

8/10

Excellent

13 Jun 2025

Vikas

Very clean indeed

Friends_and_family Family

4/10

Poor

09 Jun 2025

Ali

I liked the location,the upkeep was also very good ,what i didn't like was staff attitude it was careless and not welcomingat all , the restaurant never answers the phone for room service, the front desk didn’t care at all about that,we booked a room for 2 adultsand 2 kids ,but we got was 4 befs cramped in a small room ,i visit zurich all the time with my family ,i cannot say that i will stay in this novatel .Thank you.

Business_and_leisure Family_with_children

6/10

Pleasant

07 Jun 2025

SAURABH

There was absolutely no facilities which are bare minimum, like - no iron board or coffee machine or water bottles in the room. Staff was not available most of the time to make the sofa bed, and the worst of all - no one picks up the front desk phone. You literally need to walk down to them every time. Breakfast was decent and locality is well connected.

Leisure Family

4/10

Poor

02 Jun 2025

Rebecca

Budget Novotel

Certainly not the usual standard of a Novotel - it was connected to sister hotel the Ibis and it certainly felt like they put a lick of blue paint on an Ibis. By far the poorest Novotel I’ve stayed in but comfortable for a lower end hotel.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Juliana

Not too far from tram station. Rooms are big enough. The area is very quiet but near by a venue and some restaurants

Leisure Family

10/10

Exceptional

22 Apr 2025

salman

Room was little small for us couple with 2 kids but not bad. You get what you pay for. Very conveniently located from old town, 15 minutes tram ride away. Tram is actuly 2 minute walk. Great brakfast, nice pool, customer servicw great. Microwave not in the room but in the lobby. Play area for kids. Very nice environment. Will definitely recommend for family travel.

Leisure Family

10/10

Exceptional

21 Apr 2025

Brand

Would stay again

Friendly and helpful staff, comfy beds, clean all round, really nice food and clean with heated pool, would recommend!

Partner

2/10

Poor

20 Apr 2025

Digish

Worst of the Novotel we have stayed

Vacation | Family
We had a horrible experience at Novotel. Firstly we had prepaid two rooms for 2 nights. We were stuck in Zermatt due to storm and messaged asking them to cancel one day and requested if they can refund. They didn't respond. Next day we messaged letting them know that we are on the way and we will be checkinf in for the night, again no response. When we finally made it late at 9 PM for 2nd night. They said our booking doesn't exist and after showing the receipt amd proof of my emails they said they gave our rooms due to no-show. The receptionist was very rude. When I asked at the bar if I could order take out for kids; the staff was rude and and said no instead of helping me. Eventually after arguments the rooms thry gave us were a downgrade from what we had booked. They basically charged us for two nights and gave us a downgraded room for one night. I have traveled and stayed in Novotel in Paris, Brussels, Costa Rica but never had such a bad experience.

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Peter

Liked the easy 5 minute walk to Hardbrucke rail station. It's in a quiet and safe area of the city. The pool was good although a little on the cool side. The room was quite spacious and comfortable. We slept really well.

Leisure Family

10/10

Exceptional

20 Apr 2025

Rinku

We had a god experience.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

GURPREET

Best hotel, 1 minute walk to tram station.

Leisure Family

10/10

Exceptional

17 Apr 2025

Daniela

Good

6/10

Pleasant

14 Apr 2025

mohamed

The location is not bad easy access to center city
I don’t like that the ac is not working properly

Family

4/10

Poor

02 Apr 2025

Jeffery

AC did

10/10

Exceptional

26 Mar 2025

Carlos

We touched down in Zurich at 8 am after a long 10-hour flight with our two kids, and we couldn’t believe our luck! The hotel was so accommodating – they helped us with an early check-in and didn’t even charge us! I was absolutely relieved and grateful for that. The front desk staff were incredibly friendly and spoke an impressive variety of languages, which made us feel right at home. The hotel itself is spotless, modern, and in a fantastic location. The restaurant had delicious food, and the drinks were refreshing, all served with amazing hospitality. It was such a wonderful experience!

Leisure Family_with_children

10/10

Exceptional

25 Mar 2025

Azda

Clean and great customer service

Leisure Family

4/10

Poor

24 Mar 2025

Giuseppina

Bed was awful, so uncomfortable. I’ve had the worst couple of nights sleep in a hotel ever. The pool was freezing cold so my son could only swim for a short time as he was so cold. The staff were pleasant but that’s about it. This establishment is not 4 stars…Avoid at all cost!

Business_and_leisure Family

10/10

Exceptional

11 Mar 2025

James

Great location for easy access in and out of the city without being caught up in the centre. Felt welcomed from check in to checking out, staff were all very polite.

Room was a good size with good facilities on site, a very pleasant stay.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Alejandro

The hotel is perfect!

Everithing perfect! Amazing!

Friends_and_family Family

6/10

Pleasant

20 Jan 2025

Nissim

Breakfast option are really good, dinning option very limited, we had a big car, and some times i had to go 2 or 3 times to remind staff to open gate, regards

Leisure Family

10/10

Exceptional

16 Jan 2025

Katerina

Very good stay

Very good hotel, staff friendly and helpful.
Parking underground very convenient. Room service everyday.
Walking distance to public transport.
Kids games and relaxing seating area and bar near reception.

Friends_and_family Family

8/10

Excellent

11 Jan 2025

aylin

too far from the city center

Friends_and_family Family

8/10

Excellent

29 Dec 2024

Ashfiya

The hotel was great, clean and very friendly staff. Breakfast could have been better. Breakfast was basic.

Leisure Friends

4/10

Poor

29 Dec 2024

Grégory

Run away from breakfast!!!

Everything was good except the breakfast. Indeed, it was a nightmare. NO more cups, mugs, plates. Moreover, no more fruit salad, pancakes.
Every one was in a rush trying to find something to put the food on when there was something to eat. Lastly, I've paid 36 CHF for one breakfast. Very expensive for a so bad experience!!!

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Jiaci

Excellent location. 6 min from train station. Alice at the front desk was really helpful, friendly, and professional. She made our experience from check in to check out seamless, smooth, and excellent! Thank you!

Leisure Family

10/10

Exceptional

24 Dec 2024

Daniel

It was a great stay!

8/10

Excellent

12 Dec 2024

Vivek

Had a nice stay. Overall experience is good

Leisure Family

10/10

Exceptional

10 Dec 2024

Yigit

Deserves 5 stars

There was a quality breakfast, a home-like accommodation, a very useful and perfect gym, a very nice and warm pool. The staff were very sensible and good people. Our room was cleaned every day. There was no bidet in the toilet, it would have been perfect if there was. Also, the room was a little cool in the evenings.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

MARIA DEL MAR MESEGUER

Ice palce for travel with the family

Leisure

8/10

Excellent

01 Dec 2024

Verified traveler

Great clean and comfortable hotel

Great stay at a clean, very professionel and comfortable hotel! The bathroom bath could be a tiny bit more clean, but for a clean freak like me it was VERY good stay

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

isvara

Stayed for one night and it’s awesome . Walking distance to the main train zone.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2024

RIYA

👍

Leisure Family

8/10

Excellent

14 Nov 2024

Nicholas

Great staff

Leisure Family_with_children

10/10

Exceptional

12 Nov 2024

damian

Staff was attentive. Location is good, 5 min tram ride from downtown. Pool is open till 11pm. Perfect for relaxing after a day of touring. Room service is quick and not overpriced. I’ll stay in this property again when I return.

Leisure Family_with_children

8/10

Excellent

04 Nov 2024

Wansi

Nice and clean hotel rooms, staff were decently helpful, and the pool was a nice amenity.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

Hina

It’s a quiet business district with excellent transport links. Staff are great.

Family_with_children

10/10

Exceptional

14 Oct 2024

Marvin

Very nice location close to the metro restaurants bar 7 minutes from civic center.

Leisure Family

10/10

Exceptional

13 Oct 2024

monythyda

very quite safe and clean comfortable for stay highly recommended

Family

10/10

Exceptional

09 Oct 2024

Sousan

The Lobby area was large, nice and welcoming.
We asked for a few things and they did it promptly.

Leisure Family

8/10

Excellent

04 Oct 2024

Emily

The hotel was further away from the downtown area than we expected. Having said that, the public transportation was easily accessible and easy to use. It wasn't a long walk to Old town if you wanted to walk ( 30 minutes approximately). Hotel staff were very friendly and helpful.

Leisure Family

8/10

Excellent

02 Oct 2024

Michele

the hotel was nice - it was a tram ride to city center - staff was nice

Leisure Family

10/10

Exceptional

25 Sep 2024

Criselda

The place is wonderful. Breakfast was excellent. Staff are very nice. We had a great stay.