Renaissance Zurich Tower

Switzerland , Zurich
Zürich, Turbinenstrasse, 20
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100 reviews shown

2/10

Poor

29 Nov 2025

Nissim

An unpleasant and incomprehensible experience at all, we arrived at the hotel, booked through Hotels.com and paid in full. We were charged upon arrival at the hotel again and when I went to inquire I was charged again, meaning I paid 3 times by credit card, if you hadn't noticed the charge would have remained I'm still waiting for a refund in the hope that it will be refunded

Partner

10/10

Exceptional

03 Nov 2025

Robert

Gentleman at check in was absolutely wonderful and most accommodating.

Partner

2/10

Poor

22 Sep 2025

Daranee

The property has shown a lack of integrity and has destroyed client trust. I was unable to check in due to an accident that occurred within 24 hours of arrival. I reached out to the property for assistance — at first, they were polite and advised me to contact the booking channel. However, when I followed their guidance, my request was rejected, and I was charged in full.

This experience demonstrated no empathy, no customer service, and no act of kindness during a difficult situation. I plan to visit Zurich again, but certainly not at this hotel.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Kholidamokh

Very nice place

8/10

Excellent

19 Aug 2025

Vikas

Good property

10/10

Exceptional

28 Jul 2025

Bassam

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

8/10

Excellent

23 Jul 2025

Jaspreet

My husband and I stayed at the hotel for our stay in Zurich. I liked the location. It was less than 15 mins drive from airport and less than 15 mins from old town Zurich. The hotel was clean. Staff was friendly. If I had to say anything negative, it would be parking. The parking spaces are limited. You can still park in front of the hotel in non parking spaces but at your own risk. We parked in front of the hotel despite the staff telling us not to, our car was not towed or fine. The restaurant at the hotel was nice but had very very limited options for vegetarians. I don't think paying for breakfast buffet was a good idea. The breakfast is the same everyday with very limited options. Overall, I would pick this location in Zurich again.

Leisure Family

10/10

Exceptional

04 Jul 2025

Abuzer

Great friendly concierge services!

Leisure Family

10/10

Exceptional

30 Jun 2025

Kathy

The staff was so friendly and caring.

Leisure Partner

10/10

Exceptional

26 Jun 2025

AJAY

Stayed at the executive suite! Beautiful large rooms and bathrooms! Premium Bedding - Access to club lounge with Breakfast buffet and free snack and evening drinks! Highly recommended. Do try the next door Asian or Thai Restaurant Aangour!

Leisure Family

6/10

Pleasant

22 May 2025

Karthik

Limited transportation

6/10

Pleasant

21 May 2025

Verified traveler

Hotel itself was okay, the service was okay.
I’d have to say the rooms were basic and the air con was too powerful - which was very disruptive.

Business

10/10

Exceptional

30 Apr 2025

Shahid

Good rooms. Good location for public transport

Leisure Friends

4/10

Poor

19 Mar 2025

Alex

No AC in the property! Swiss government rules apparently.
Pillows not good enough for the price and rating.
Room dirty in various places.

Leisure Partner

8/10

Excellent

16 Feb 2025

Verified traveler

A nice place to stay

This is a nice hotel. Staff were friendly, patient, knowledgeable, helpful and attentive. Every staff member that I interactacted with are multilingual...Very impressive. For your convenience there is a grocery store and pharmacy less than a 5 minute walk from the hotel. The tram is also about a 2 minute walk from the hotel. My room had a sink with a slow drain. This tends to be a common problem wherever I stay. Inconvenient for sure. The bed in my room had an awkward, downward slant toward the headboard. Also Inconvenient. The breakfast buffet was nice, however, they need to ensure that hot items stay hot instead of room temperature. I recommend staying here despite the problems I encountered and I will stay here again.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

Milton

The check in was smooth and efficient. The front office was more than helpful with any questions. The rooms look brand new and spacious convenient location

Friends_and_family Friends

10/10

Exceptional

31 Dec 2024

Brian

Love the location in relation to the trains! Very easy to access.

Leisure Partner

10/10

Exceptional

29 Dec 2024

Zulfiya

Highly recommend!!

It was a really good experience for our family! Service was excellent! Everybody at the desk was helpful and kind! Breakfast was really good! We stayed in the recently renovated room, it was clean and nice! Highly recommend the hotel!

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Verified traveler

Flawless stay from start to finish!

Flawless stay from start to finish!
Spotless, comfy bedding, friendly personnel, convenient location to the tram.
The hotel exceeded our expectations in every way!

Friends_and_family Family

6/10

Pleasant

24 Dec 2024

Raymund

Close to the train stop, otherwise isolated

Leisure Family

10/10

Exceptional

03 Dec 2024

PETULA

The hotel is perfectly located near the tram and train, and I enjoyed the lovely sauna and fitness room. The staff was also friendly and accommodating.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Navdeep

the hotel is new but it wasn’t that clean

Leisure Partner

10/10

Exceptional

25 Sep 2024

Zaheer

Absolutely wonderful

Leisure Partner

10/10

Exceptional

05 Sep 2024

neveen

The hotel was good and had nearby metro or tram to everywhere
We had access to lounge and some food all the day and coffee
The staff where nice and helpful
The bed and pillows so comfortable

Leisure Partner

10/10

Exceptional

16 Aug 2024

Judith

The hotel is in an area about 10 minutes from downtown Zurich which was easily accessible by tram which is a block away. The room accommodations and property were comfortable and tastefully decorated. The staff was pleasant, professional and accommodating. Upon check-in, we were offered water and provided with a local map indicating transportation and nearby dining options. Another rep was helpful in assisting me to print out a voucher needed for a tour when the hotel's sole guest computer wasn't functioning. Following departure, my request for my final charges was promptly answered as well as follow up regarding a lost item. They even called me from Zurich to discuss potentially shipping the item which I consider going above and beyond in customer service.

Leisure

6/10

Pleasant

14 Aug 2024

Pam Kaur

Definitely not 5 star, I would say high 3 to 4 star,
- All staff helpful and friendly, they try their best
- Cleaning could be better though, reception area could do with a clean and update, dust, fingermarks on back of computers on display etc., If your gong to have a large book art display in lobby then keep it tidy and intact, please don't brush off food residue from the dining tables on the floor!
- Hotel needs updating in public area, carpets definitely need changing in all hallways, painting and decorating needed on walls, brightening the atmosphere around hotel as its dark and dull, the rooms are ok but bathrooms need attention to decor also, outdated interior
- AC is rationed as the country try to reach net zero, not great when your on holiday and can't breath in the humidity!, so AC is obviously limited in public areas, perhaps they need to focus on using less plastic etc., and explore other ways to reduce carbon footprint, poor staff sweating in hot restaurants etc !
- Tourists are told AC not working, they must think tourists are stupid...perhaps they should warn tourists before we visit the country!
- Birds enter hotel lobby, roam freely in dining breakfast area doors left open, I informed the staff they seemed to accept it was normal, flies and insects buzzing around breakfast buffet too, sitting on the food, awful really, I could not eat there, very poor if they think they are 5 or even 4 star, I don't expect that in a one star hotel.
- Hotel management need to

Leisure Family

10/10

Exceptional

21 Jul 2024

Yogesh

Really enjoyed our stay

4/10

Poor

18 Jul 2024

Roman

Far from everything and house keeping didn’t clean well

Leisure Family

10/10

Exceptional

11 Jun 2024

Ankeet

Good property ! Close to the station

Leisure Family_with_children

2/10

Poor

27 May 2024

Verified traveler

Way below expectations!

The receptionists in the hotel are not respectful. Way below expectations!

Business

10/10

Exceptional

18 May 2024

Colleen

Staff are very friendly. Exceptional property!

Leisure Partner

6/10

Pleasant

23 Jul 2023

Michael

Mixed

No ice for 175+ rooms!
Terrible phone and room service communication….
Request for towels forgotten once…
Nice people…
Don’t always understand English…

Friends_and_family Family

6/10

Pleasant

23 Apr 2023

Michael

Property is very close to a train station. Too bad they didnt show me how to get there when I got off the train. They say they have a work out room, would have been nice if they had told me about it and when i tried to get in I couldn't. Day two, they gave me a map, would have been nice to get that day one too.

Leisure Partner

10/10

Exceptional

16 Apr 2023

james

Excellent property in a good location

Leisure Family

8/10

Excellent

15 Apr 2023

AVALON

The property is located in a business zone, but is near to several restaurants. It is conveniently located near the train station. the staff were informative about what amenities are available and provided assistance when needed.

Leisure Family

6/10

Pleasant

12 Apr 2023

Amar

The hotel was nice, lots of phone calls to get garbage cleared up from room,shortage of bathroom amenities.

Leisure Family_with_children

10/10

Exceptional

09 Apr 2023

AVALON

While located near to a train stop, it was not 'easy' to find. But the hotel was great.

Leisure Family

8/10

Excellent

29 Mar 2023

Michael Vincent

Amazing stay Zurich

Tired coming from LA. Staff were nice and friendly. Im hyped up with the steam and sauna room. Gym was excellent but didnt have time to workout out!

Friends_and_family Family

10/10

Exceptional

05 Jan 2023

Anne

Such a great location! Short walk to the train station and so easy to get all around Zürich and other parts of Switzerland. Not far from the airport, restaurants and other conveniences. Helpful and friendly staff. Excellent club and restaurant. Breakfast buffet was great! Safe, clean and very enjoyable!

Leisure Family

4/10

Poor

03 Jan 2023

Jyoti

It’s not worth it to stay this hotel.

Leisure Friends

8/10

Excellent

01 Jan 2023

Billy

My stay at the tower was excellent

Leisure Family

10/10

Exceptional

29 Dec 2022

Christopher

Breakfast, bar and staff. All the staff were helpful.

Leisure Family

10/10

Exceptional

28 Oct 2022

James

Nice hotel. Room is very clean and comfortable. Bed is great (firm). Very quiet. Staff is friendly and helpful. Easy to get around on nearby tram, and easy to take train from airport. No complaints.

Leisure

10/10

Exceptional

11 Sep 2022

Martin

Though this property is in a quieter part of town, there are trams nearby for travel to Old Town and the main train station. Also we found a market a short walk from the hotel for snacks, sandwiches, and incidentals. The hotel has an impressive breakfast buffet, also.

Leisure Partner

10/10

Exceptional

05 Sep 2022

Nileshkumar

Very good experience and friendly staff members

Leisure Family_with_children

4/10

Poor

27 Aug 2022

Shaling

It’s out of town. Need to take tram all the time. But the station is close. Not for family or tourists. Very ran down. Very old carpet. More like 3 star hotel quality for five star hotel price. But Restrant food is very good. Most staffs are friendly. One Front desk employee gave us the wrong information for pharmacy location. No concierge!

Leisure Partner

6/10

Pleasant

17 Aug 2022

Nasser

The hotel was clean. But the room size was small and only one bathroom! Which was adisappontment when you have 6 people in the room!

Leisure Family_with_children

8/10

Excellent

11 Aug 2022

Tom

Staffs are excellent. More foods selection would be good.

Leisure Family

10/10

Exceptional

23 Jul 2022

blanca

Really good to go around and super close to tram
And train station

Leisure Family_with_children

8/10

Excellent

17 Jul 2022

ABDULAZIZ

Nice hotel but we didn't find someone to help us with the bags .

Leisure Partner

10/10

Exceptional

10 Jul 2022

Christian

Very clean and modern hotel. Walking distance to restaurants and there is a grocery store just around the corner. Great happy hour! Will stay there again.

Leisure Family

6/10

Pleasant

03 Jul 2022

Luis

Although they offer parking, they do not have enough spaces.The bathroom is small and not confortable. Expensive for what they offer and far from main attractions of the city. Do not recommend.

Leisure

10/10

Exceptional

17 Jun 2022

Steven

Solid stay in Zurich !!

This is a nice, modern hotel in a cool neighborhood of Zurich. Bars and restaurants close by but also one can hop on the tram and easily head to another district.

Staff friendly. Good views. Nice sized and clean room.

Gym upstairs is small but absolutely can make it work. Gorgeous view here too.

Business Self

6/10

Pleasant

08 Jun 2022

ARTURO

To far from city center
AC not working properly

Leisure Family

10/10

Exceptional

18 May 2022

Ikenna

Staff were very professional, responsive and polite, the site was very clean and the room was well maintained. In addition, health protocols were followed and overall a very good experience.

Business Self

4/10

Poor

09 Apr 2022

Diane

The innovative art displays were astounding. I liked the bathtub. Haven’t soaked in one in 20 years. Now for the bad news. For a 5 star hotel, there wasn’t a concierge. Many phone call attempts to guest services went unanswered. Thus no room service. Housekeeping was insufficient- no washcloths, ladies’ toiletries garbage bags not refilled, only 1 bottled water left for 2 guests. Restaurant had a very limited menu. Soggy sandwiches and frozen salads in grab and go meals. Front desk wasn’t knowledgeable about street names in area. Spent money on a taxi for a place that was around the corner.

Leisure Friends

6/10

Pleasant

19 Jan 2022

Niamh

Adequate but disappointing

Service was good. Beds were comfortable. The fixtures and fittings were well worn and the curtains were ripped. The room could do with an upgrade and it did not merit 5 star rating. The shower was also very basic for the price. We also only got one small bottlen if water although 3 people were in the room which was inadequate.

4/10

Poor

05 Jan 2022

Jim

It was convenient to the train system. Ice makers did not work on any floor. That should have been conveyed when we checked in.

Leisure Family

4/10

Poor

29 Nov 2021

Eglee

Beds are super uncomfortable and old.

Friends_and_family Family

8/10

Excellent

01 Sep 2021

Verified traveler

Overall experience was good.

Business

8/10

Excellent

19 Aug 2021

Verified traveler

The ceiling show was clever but the outdoor area feels as if you are sitting in the parking lot. Extra pillows would be nice as well.

Leisure Family

8/10

Excellent

19 Aug 2021

Leonard

Good

Bit away from the city center and our meeting locations. However, the price of hotels closer and of similar quality are much higher.

Partner

8/10

Excellent

26 Jul 2021

Verified traveler

Hotel was clean and nice. Location was not that good and would be better to be close to the center of city.

Business Partner

10/10

Exceptional

07 Sep 2020

Andreas

1 out of 10

Amazing service and extremely helpful when problems need to be fixed - 11 out of 10

Partner

10/10

Exceptional

21 Feb 2020

Verified traveler

The staff are very friendly . Very near to train station .family friendly

Leisure Family_with_children

10/10

Exceptional

04 Jan 2020

Cem

Great hotel with a friendly staff. Close to train and 8-10 minutes to city center

Leisure Family

10/10

Exceptional

29 Dec 2019

Alice

Very good property. Really enjoyed the hotel and Restaursnt

Leisure Family

10/10

Exceptional

01 Dec 2019

Sydnee

Staff was wonderful!!!!! Tram was just across the street so easy to get to train station and Old Town.

Leisure Family

10/10

Exceptional

16 Nov 2019

Verified traveler

Convenient location next to Tram stop. Excellent service by knowledgeable staff.

Friends_and_family Family

10/10

Exceptional

13 Oct 2019

Verified traveler

Lovely stay. Buffet was worth the money, so many delicious options. Quality hotel, where airline staff stay as well as river boat cruisers. Very welcoming. Good location.

Leisure Partner

8/10

Excellent

02 Sep 2019

Ali

A night in Zurich

Very Good service. Good hotel. Food was not so good.

Family

10/10

Exceptional

17 Aug 2019

Verified traveler

Modern, comfortable facilities, not the best location to old city however easy access to public transport

Leisure Family

8/10

Excellent

05 Aug 2019

Verified traveler

Pleasant staff and nice rooms. Zürich West was quiet but a short tram ride gets you wherever you need to go.

Leisure Family

10/10

Exceptional

22 Jul 2019

Adam

Great hotel

Classic, high end, top 5* hotel. Nothing was amiss, a couple of nice surprises were the 24-hour wellness... sauna on top of Zurich at midnight after a heavy day ? With an amazing view? 15th floor, please ;-)

Friends

10/10

Exceptional

14 Jun 2019

Verified traveler

Great hotel. Very close to tram station.
Staff were so nice. Room was perfectly prepared.

Leisure Partner

8/10

Excellent

20 May 2019

Verified traveler

The hotel itself is quite nice. The decor is modern and it's clean. The only downside was when we went to check in they said housekeeping was in our room and it would be ready in 30 minutes. We said no problem and left our bags to go explore the city. When we came back 4 hours later, they said housekeeping was in our room and it would be ready in 30 minutes. When I explained we'd heard that before, the young man told us the hotel was overbooked and they were doing their best. Not what a customer wants to hear.

Leisure Family

4/10

Poor

16 May 2019

Verified traveler

Very poor room service and cleanness. And room service staff is very rude

Friends_and_family Family_with_children

10/10

Exceptional

07 May 2019

Verified traveler

It is very pleasant building, and a 5 star feel all together. Parking is available thought not free.

Business Family

10/10

Exceptional

23 Apr 2019

Oren

Like 👍

Besides the location, everything was perfect.
The fitness room and sauna is a great bonus

Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Excellent, helpful staff! The front desk helped me book two activities on the spot, and their warm smiles helped us relax and feel at home after a long trip.

Leisure Family

10/10

Exceptional

11 Mar 2019

Hassan

Service was excellent. Smooth check in and check out.

Business_and_leisure Family

8/10

Excellent

07 Mar 2019

Verified traveler

Modern and clean. Location a bit isolated from lively center. Breakfast average. Cheese is basic in breakfast and surprisingly not varied. . Parking is super expensive 29 CHF per day. The disadvantage is the iverated price for the stay.

Friends_and_family Family

10/10

Exceptional

06 Mar 2019

Verified traveler

Front of house desk super. Room good an spacious..

Business Self

8/10

Excellent

25 Feb 2019

Verified traveler

Loved the hotel and the staff , found it a bit far to the center though

Leisure Family

8/10

Excellent

17 Feb 2019

Chaim

excelent hotel ifyou use your own transportation

Everything was perfect. Room, Staff, clean, comfortable - just perfect. The only problem is the location. There is a tram and a train but they are not so close and the tram drive takes too long time to get to the center.

10/10

Exceptional

05 Feb 2019

Verified traveler

Recommended!

It's a great, clean hotel with lovely staff - especially reception. A bit off but close to local train station and trams, so easy to get to the city. The rooms are wonderful with great wooden floor, smart design and very practical. Perfect beds and good for all people that wants to have a quiet room! Have stayed there a douzen times last two years and always fine. Weekends always at good rates, great value. Lovely health club high up with big windows and a nice view to the west.

10/10

Exceptional

24 Jan 2019

Verified traveler

Great hotel to stay

We chose to stay in Renaissance Zurich by random. But we loved it so much after staying there. The hotel is really clean and comfortable. The room was really huge and stylish. Though it is not located at the tourists area, but public transport just opposite the hotel. It was really convenient for us to go anywhere by just catching tram.

Family

8/10

Excellent

22 Jan 2019

Viorica

Can’t send an Email

Pro: big room and comfortable
Cons: Asked the reception two times to send the invoice by email and did not get it. Had to lost half an hour more calling them and after 4 tries i got it. How hard is it to send an Email ?

8/10

Excellent

13 Jan 2019

ELVIN

Service best

All was good. The staff was polite and nice. Room was also nice. But is a little far from the main walking street and train station. About 3km away

Partner

10/10

Exceptional

25 Dec 2018

Chulin

Visiting

Amazing venue and great service!

Family

4/10

Poor

28 Nov 2018

Verified traveler

Breakfast was not included,..............and not written in Expedia confirmation

10/10

Exceptional

26 Nov 2018

Verified traveler

The hotel staff was very nice and helpful. Excellent service with a smile. Christoph, the front desk guy was excellent in giving us all the guidance and help.

10/10

Exceptional

10 Oct 2018

Verified traveler

I only stayed for one night, but everything was excellent.

6/10

Pleasant

20 Sep 2018

Kathleen

Check the area and tram before you arrive

Dennis in the restaurant was prejudiced refused to serve women in line before men took the men first. However in evening the restaurant servers were better than anywhere in the world they knew what you liked treated everyone equally service exceptional

Friends

6/10

Pleasant

20 Sep 2018

Chonghyun

Staffs were not very friendly.

Partner

8/10

Excellent

13 Sep 2018

Claire

Location not great but everything else was perfect

Location was less than ideal. A good 10 minutes out of the city (€40 taxi fare!) In the business district. View from the window was pretty grim.
I arrived late in the evening and considered getting a sandwich room service. The sandwich was €35 with €5 delivery fee. No thanks!
The shower was lush though and I appreciate a good shower. The breakfast buffet was great - if you're familiar with Raddison - it's exactly the same. Plenty of choice. Beds were comfortable too. They also had dressing gowns which I liked. Staff were friendly.

Partner

4/10

Poor

04 Sep 2018

Marilyn

Aircondition is poot , too hot, only 1 restaurant- not open for punch ON Saturday , operator said it’s open

10/10

Exceptional

03 Sep 2018

Raphael

Good hotel with a gym in Zurich

The hotel was good overall. The reception people were very helpful in providing reliable information. The hotel is not central but is very close to a train station and to the tram. The main limitation is the inability to open a window in the room.

8/10

Excellent

01 Sep 2018

m DE LUQUE

Great Stay

8/10

Excellent

28 Aug 2018

Verified traveler

Proximity to the train and tram stations.

No swim pool.
Aircon not the best.
No privacy on the lower floors as there is a flat next to it.