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Ema House Zurich Suite

Zurich · Switzerland

Nordstrasse, 1View location

9.4/10Excellent805 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Location9.0/109.0
Neighborhood8.4/108.4
Quality10.0/1010.0
Value10.0/1010.0
Amenities9.2/109.2
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ema House Zurich Suite

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to 10 AM for a fee.

Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in Zürich? This hotel has 215 square feet (20 square meters) of space consisting of conference space and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite. Make yourself at home in one of the 23 air-conditioned rooms featuring minibars and flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Read more about this hotelShow less

With a stay at EMA House Hotel Suites, you'll be centrally located in Zürich, a short 9-minute walk from Swiss National Museum and 13 minutes by foot from ETH Zurich. This hotel is 1.1 mi (1.7 km) from Lindenhof and 1.3 mi (2.1 km) from Kunsthaus Zurich.

Make yourself at home in one of the 23 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in Zürich? This hotel has 215 square feet (20 square meters) of space consisting of conference space and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately CHF 20 for adults and CHF 20 for children
    • Airport shuttle fee: CHF 34 per person (one-way)
    • Airport shuttle fee per child: CHF 34 (one-way), (up to 17 years old)
    • Covered self parking fee: CHF 28 per night (in/out privileges)
    • A late check-out fee will be charged
    • Rollaway bed fee: CHF 45 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Czech

    German

    Finnish

    Slovak

    English

    Latvian

    Italian

    French

    Spanish

    Serbian

Nearby attractions

Flussbad Oberer Letten 0.5 km / 0.3 mi
Swiss National Museum 0.7 km / 0.5 mi
Polybahn Funicular 0.9 km / 0.6 mi
Rigiblick Funicular 0.9 km / 0.6 mi
ETH Zurich 1.1 km / 0.7 mi
Central Library Zurich 1.2 km / 0.7 mi
Predigerkirche 1.2 km / 0.8 mi
Zurich Zoological Museum 1.2 km / 0.8 mi
Urania Observatory 1.3 km / 0.8 mi
Lindenhof 1.3 km / 0.8 mi
St. Josef Church 1.3 km / 0.8 mi
Markthalle im Viadukt 1.3 km / 0.8 mi
Bahnhofstrasse 1.3 km / 0.8 mi
Rosenhof 1.4 km / 0.8 mi
Zurich Toy Museum 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 23
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
Show 18 more facilities & services
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift access
  • Luggage roomExtra charge
  • Dining area
  • Clothes dryer
  • Towels and bed linenExtra charge
  • HighchairsExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • Biosphere Certified
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR WITH DOUBLE BEDSUITE • SUPERIOR WITH DOUBLE BEDSUI.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE EXECUTIVE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE TWO BEDROOMSSUITE • EXECUTIVE TWO BEDROOMSSUI.B2-EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE EXECUTIVE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR ONE BEDROOMSUITE • SUPERIOR ONE BEDROOMSUI.B1-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE SUPERIOR ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR TWO BEDROOMSSUITE • SUPERIOR TWO BEDROOMSSUI.B2-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE SUPERIOR TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ema House Zurich Suite

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ema House Zurich Suite

9.4
Excellent
805 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Location
9.0 /10
Neighborhood
8.4 /10
Quality
10.0 /10
Value
10.0 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
04 Aug 2026
Anthony
Large two room apartment, close to the main train station. Very Very nice, clean, comfortable and large updated bathrooms. We had two bathrooms. My Family really had a good time. The staff was helpful and gave us a coupon to the Italian restaurant, it had very good food at a more reasonble price for Zurich. It is a good location to take trains to Luzern or other locations. Much more can be said, like the many amenities of the apartment and the good location. So it is worth the booking and I would stay at this location agian.
10/10
Exceptional
03 Aug 2026
Xiaohan
We were upgraded at checkin to the 1 bedroom unit with built in laundry unit. The property looks to be a conversion from residential address to hotel. As a result, the unit is spacious. The downside is the lack of a gym, but that is fine given the convenient location right near one of the tram stations. Walking to the main train station is also relatively quick; doable in 5-10 minutes depending on walking speed.

The staff were friendly and helpful. The cleaning staff were quick and efficient as well.

Parking is an additional fee, but once you find the entrance (at the back of the building), you’ll likely leave it there for the entire stay like I did.

We had the in room breakfast one morning and that was fair value, just very bread heavy.

The kitchen comes at an additional fee if you’d like to cook. However, given the convenient location, that seems unnecessary.

A very enjoyable stay and better value than the nearby Marriott if you value space more than amenities like gym and onsite restaurant.
2/10
Poor
01 Aug 2026
Mavra
The hotel’s location was decent, around a 10-minute walk from Zurich centre. The room was generally clean but noticeably dusty in places.

The biggest issue was the staff, who were consistently rude, dismissive and unhelpful, making us feel unwelcome throughout our stay. Whenever we raised concerns, they showed little interest in resolving them.

We booked a Junior Suite based on the advertised photos, but the room we received was much smaller and more cramped than expected. Our friends booked the exact same room type, yet their room was significantly larger and had a far better layout. When we raised this, the hotel insisted the rooms were the same despite the obvious differences. They offered to move us to a larger room the following day, which would have meant repacking and disrupting our trip. It was only after I asked about other options that they offered an immediate upgrade at an additional cost or for us to leave after a long day of travel, which we didn’t feel was fair.

The advertising is misleading regarding the washer and dryer. The Junior Suite listing suggests these are included, but it doesn’t make it clear they’re shared facilities downstairs and only available in-room in Executive Suites.

We also witnessed staff being rude to other guests who were repeatedly dealing with maintenance issues, reinforcing our impression of the poor customer service.

Misleading advertising, inconsistent room standards & poor hospitality mean we wouldn’t stay here again.
10/10
Exceptional
01 Aug 2026
Sara
Very friendly staff
6/10
Pleasant
29 Jul 2026
Lindsey
The 2 bedroom executive room was great for our family of 5. The room was clean with plenty of towels and cleaning staff was great and really nice. There were no hotel amenities however. It states that there is a wonderful breakfast in the description but I guess since we booked the biggest room with a kitchen they told me that we were provided a kitchen so they don’t provide food. Big disappointment since this hotel is very secluded away from grocery stores and restaurants.
The tram stop is right out the front door so that is very handy and a plus for this hotel. If we were ever staying in Zurich again I would not stay. It’s far away from restaurants. But if you want a more secluded area and away from hustle and bustle it is fine. Just really lacking in the little things that make it a nice stay. They provide coffee in the rooms but it’s terrible half and half/ minimal sugar packets.
A coffee station at the front desk would be nice and water bottles to go would also be nice.
10/10
Exceptional
24 Jul 2026
Muhammad
Good
6/10
Pleasant
22 Jul 2026
Brijal
The hotel is in a great location and made it easy to get around. The staff was friendly, welcoming, and helpful throughout our stay.

The biggest downside was the bathroom. It feels dated, with only a handheld shower head and a very small shower curtain. Every time we showered, water ended up all over the bathroom floor, which was inconvenient. Other than that, we had a pleasant stay.
Family_with_children
10/10
Exceptional
18 Jul 2026
Giannina
Good experience
10/10
Exceptional
10 Jul 2026
Rester
Clean and modern hotel. Perfect location. Staff were friendly and helpful.
Family_with_children
10/10
Exceptional
01 Jul 2026
Wasim
Excellent, family stay, very nice and very happy with all.
Friends_and_family Family
10/10
Exceptional
27 Jun 2026
Rester
Clean room, staff were helpful. Breakfast was excellent!
Family_with_children
10/10
Exceptional
22 Jun 2026
Maria Gabriela
The hotel is great. Breakfast is brought up to the room if you include this and it has plenty of options. Location is good, quiet along the water. There is washing machine in the room which is fantastic.
Family_with_children
10/10
Exceptional
17 Jun 2026
Hirendra
The staff is super helpful. We walked into the EMA serviced apartments instead of the hotel during check-in. The staff could have given us directions. Instead they came to pick us up!

The breakfast in the apartment was provided at the promised time everyday. Loved the spread.

Great hospitality and experience all around!
Friends_and_family Family
10/10
Exceptional
30 May 2026
Brandie
The room was plenty spacious for three - my daughter was excited to have a room to herself. It was sweet the way breakfast is brought to your room to be served. The lady would brought the food each morning was very nice as was everyone at the front desk. Thank you!
Family
10/10
Exceptional
12 Apr 2026
Osvaldo
Fabulous suites! Great location.
Family_with_children
10/10
Exceptional
21 Mar 2026
Heriberto
Large rooms.
Comfortable bed.
Large living room.
Fast WiFi.
River views.
Safe, quiet neighborhood.
Highly recommended.
Friends_and_family Family
10/10
Exceptional
01 Mar 2026
Kyle
The room was amazing. Extremely spacious. Having a washer and dryer was very helpful. I loved the balcony. The bed was comfortable. The staff was great.

Self
10/10
Exceptional
24 Feb 2026
Dhamirah Nazihah
We had a fantastic stay in a two-bedroom suite. It was very comfortable and fully equipped with great amenities, including a kitchen and a washer/dryer, which was so convenient.
​Location: While it’s about a 15-minute walk to the city center, there is a tram station right across the street, making it very easy to get around.
​One suggestion: It would be great to have Smart TVs for international travelers, as most of the local channels were in a language we didn't understand.
​Overall, a great experience and highly recommended!
Family_with_children
10/10
Exceptional
03 Jan 2026
Shannon
Great breakfast! Close to Old Town. Very clean and would stay here again.
Leisure Family
10/10
Exceptional
03 Jan 2026
Hafiz
Clean and spacious room. Friendly staff
Leisure Family
10/10
Exceptional
30 Dec 2025
Tian
Wonderful service, in room breakfast. We totally enjoyed staying in the hotel.
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Dilys
Convenient. About 8 mins walk to Zurich hb. Quiet and away from the crowds. Bteafast served in room.
Partner
10/10
Exceptional
25 Dec 2025
Peter
Really nice space and staff. Room was well equipped and clean.
Friends_and_family Family
10/10
Exceptional
17 Dec 2025
Susan
Great location, very friendly, helpful staff and the most comfortable bed and room we’ve ever stayed in. We were pleasantly surprised when we saw our room with a view of the city below. The breakfast service and selection was fantastic. We wished the 5 other hotels we stayed at on our trip were as great as EMA! EMA is a hidden gem!
Partner
10/10
Exceptional
14 Dec 2025
Peter
Awesome for everything.
10/10
Exceptional
11 Dec 2025
Khrystyna
Very clean, professional, and quiet
10/10
Exceptional
13 Oct 2025
Justin
Excellent staff, extremely professional and accommodating.
Business_and_leisure Partner
10/10
Exceptional
02 Oct 2025
Mayurkumar
Very good transportation near Zurich HB and airport food availability just in 5 minutes lots options
Leisure
10/10
Exceptional
29 Sep 2025
Kyle
What a perfect experience! Everything was modern, clean, felt new, spacious. Service was amazing, very accomodating. Wonderful room service breakfast that was included in our room rate and well worth it. Would stay here again in a heartbeat next time in zurich. Rarely do i give a hotel a perfect review but Ema deserves it.
Friends_and_family Family
4/10
Poor
22 Sep 2025
Patricia
After booking an executive suite / full apartment on Expedia. I got charged an additional fee per night for my husband. Totaled almost 500 CAD for 4 nights.
10/10
Exceptional
19 Sep 2025
Irene
Clean room, friendly staff, walkable.
Leisure Family
8/10
Excellent
18 Sep 2025
Ann
We stayed at EMA hotels during the last few days of our trip. The front desk was professional and courteous. The in-room breakfast was prompt and delicious. Rooms were clean, quiet, and incredibly spacious. The in-unit washer/dryer worked surprisingly very well and the all-in-one function was quite convenient if you’re on the go. Bring your own detergent if you expect to have a lot of laundry. They provide a small complimentary pack of detergent for the first wash. The bus stop is located just around the corner and only two stops away from Zurich HB train station. The only quirk was the bathroom as the walls and door were frosted glass. Ok for couples I assume, but for siblings it was a bit awkward. The AC worked well and was mostly silent. House keeping comes around 10-10:30am so if you’re still eating breakfast they’ll ring the doorbell to ask if you need cleaning.
Leisure Family
10/10
Exceptional
08 Sep 2025
RICHA
Everything was good , cleanliness was excellent !! Staff was polite !! I loved my stay
Leisure Partner
10/10
Exceptional
28 Aug 2025
Carol
Great accommodations and well located!
8/10
Excellent
27 Aug 2025
Terence
Kitchen use is extra $. Detergent costs $. Luckily, no charge for using the adapter. Check out time is very strict: only gave us 10 min late check out time.
Leisure Family
10/10
Exceptional
21 Aug 2025
SARAH
Very roomy and friendly staff
Leisure
10/10
Exceptional
15 Aug 2025
Yidong
The location is very convenient.
10/10
Exceptional
06 Aug 2025
Anurupa
I had a wonderful stay at EMA hotel during my visit to Zurich, but what truly made it unforgettable was the thoughtful surprise I received on my birthday. Walking into my room to find a personalized birthday card and a bottle of champagne waiting for me was incredibly touching. It’s rare to find a place that pays such close attention to the little details, and this gesture made me feel truly special and celebrated. The hospitality, comfort, and kindness of the staff turned a great stay into an exceptional one. Highly recommended!
Leisure Family
10/10
Exceptional
11 Jul 2025
simon
The suite was large, modern and very comfortable. It was next to a tram stop that went to the main station and the centre of town. Also very close to the river and the swimming area. The beds were comfortable. Overall a great option in Zurich.
Leisure Family
6/10
Pleasant
06 Jul 2025
DESIREE
New, very nice but AC does not cool appropriately. Only the master bed & living area had AC. The 2nd bedroom had no AC, front desk brought a fan. It was very hot in June. Prepare to be hot
Leisure
10/10
Exceptional
29 Jun 2025
Jia
Very nice staff and great location. Room is very spacious and comfortable. Great choice for family. Highly recommend!
Leisure Family
10/10
Exceptional
23 Jun 2025
Vanessa
Everything was perfect. Perfect location.
Friends_and_family Family
10/10
Exceptional
20 Jun 2025
Jesús
Great hotel close to everything
Leisure Family
10/10
Exceptional
19 Jun 2025
Chac
Great for family of 4
10/10
Exceptional
03 Jun 2025
Lisa
I loved the large, modern apartments, a bit away from the city. I wish they had a gym on site.
Leisure Family
10/10
Exceptional
03 May 2025
Priyanka
A really lovely place to stay and very friendly staff. Excellent breakfast spread as well!
Leisure Family_with_children
10/10
Exceptional
29 Apr 2025
Chris
Great service, great breakfast, great location.
10/10
Exceptional
29 Apr 2025
Napoleon
The room is huge, with amenities like an iron and ironing board, washing machine, microwave, coffee maker etc. we will consider it again during our next visit. Great location too.
Friends_and_family Friends
10/10
Exceptional
28 Apr 2025
Shannon

Very Enjoyable

Was traveling as a family of 4, and we stayed in a 2 room suite. We found the accommodations to be lovely, well-equipped, comfortable and clean. We had a peek-a-boo view of the mountains in the distance, and enjoyed a wonderful breakfast service. It was incredibly nice to come back to a spacious and comfortable apartment after a long day of sight-seeing. Highly recommend!
Friends_and_family Family
10/10
Exceptional
28 Mar 2025
Ryan
About a 15 minute walk from Zurich HB. No cutlery in kitchen.
Leisure Family
10/10
Exceptional
28 Mar 2025
Benjamin
Lots of space. Clean. Great location in Zurich's Old Town.
Friends_and_family Family
6/10
Pleasant
28 Feb 2025
Hind

Good stay

Check in with Sean who was very nice and welcoming. Lobby is a small seating area but it is modern clean and nicely designed.
Room in the 5th floor was ready when we arrived since we utilized the online check in facility two days ago specifying our needs and arrival time. Room was nicely equipped with enough towels and bathrobes. It was clean and new. Bed was little rough
Good sound proofing from outside and 10 min walk to the main train station and 7 mins to the tours bus station. 15-20 min to old town. The suites is basic and good for long time stay.
Check out chantell who was very nice
Friends_and_family Family
10/10
Exceptional
19 Feb 2025
Samir

Really nice place

Really enjoyed our stay here. Spacious and clean. Staff really friendly and helpful. Good location from bus station, train station and into the main centre.
Partner
10/10
Exceptional
18 Feb 2025
darwin
Second stay here. Love the staff and location. Very easy transportation nearby
Leisure Family
10/10
Exceptional
11 Jan 2025
Jason
Very high quality property, better than it looks in ads. We stayed Ina family suite. Lovely, spacious room, location is central to many things, right on the tram line. Staff very friendly and helpful. Highly recommended.
Leisure
10/10
Exceptional
08 Jan 2025
Lucy
Great place to stay and feel like at home
Leisure Family
10/10
Exceptional
04 Jan 2025
Reimundo
We stayed in a two bedroom suite with kitchen. Great space with TV in living room, 3 beds and 1.5 bathrooms. Washing machine was also helpful. Beds were comfortable and pillows were fluffy. Nice view from living room windows overlooking Zurich. Convenient access to trams outside front door. Close to main Zurich train station. Recommended.
Leisure Family
10/10
Exceptional
03 Jan 2025
Verified traveler

Top notch

Great location close to main train station and right on a trolley line. Excellent staff.
Friends_and_family Family
10/10
Exceptional
30 Dec 2024
paresh
Excellent
Leisure Family_with_children
10/10
Exceptional
30 Dec 2024
Mona
Very well furnished and equipped. Very convenient with the tram station right infront of the door. Walking distance to the city.
Leisure Family
10/10
Exceptional
02 Dec 2024
Michael
Great place for families
Leisure Family
8/10
Excellent
30 Nov 2024
Mary

Spacious lodging for 2-night visit.

Room was very nice and spacious but finding it was a nightmare as we walked from the train station. Had we ignored Google maps and crossed the river at the station but we went through the park and approached from the back. Staff was helpful but not present overnight. Breakfast is served in the room. Two good restaurants nearby.
Partner
10/10
Exceptional
26 Nov 2024
Rochelle
Generous breakfast. Clean and spacious room. Tram stop right across from the hotel.
Leisure Friends
10/10
Exceptional
24 Nov 2024
Sarah
Large spacious clean rooms
6/10
Pleasant
21 Nov 2024
Murugan
Breakfast
Leisure Family
10/10
Exceptional
05 Nov 2024
Nicholas
The staff was incredibly helpful and friendly. They gave good suggestions on where to eat and walk around.
Leisure Partner
10/10
Exceptional
17 Sep 2024
Ricardo
Excelente opción
Leisure Family_with_children
10/10
Exceptional
16 Sep 2024
Kimberly

Wonderful stay with easy access to transport.

Fabulous. Good location, easy walk to tram or train station. Comfortable room, very comfy pillows, quiet room. Extremely pleased with the in-room breakfast each morning, plenty of food and variety. Fabulous service from every staff member. Great pizza across the street. Highly recommend.
Partner
10/10
Exceptional
10 Sep 2024
Wai
EMA house hotel is a very clean and located in a convenient area. The staffs are very friendly.
Leisure Friends
8/10
Excellent
07 Sep 2024
patricia
Apartment hotel clean excellent help at front desk .
Washer and dryer on site which helps when traveling 15 min walk to main train station and Tram stop in front of hotel
Leisure Family
10/10
Exceptional
20 Aug 2024
Yi
Highly recommend this hotel! It’s located just a few minutes from the tram to the city center and most tourist attractions, with a tram station right outside the hotel. The property is very quiet and clean. The staff were really nice, and the room was surprisingly large. I will definitely stay here again if I return to Zurich.
Leisure Friends
10/10
Exceptional
16 Aug 2024
Nicholas
Great size room, staff were amazing!! Awesome location to the train station, which made exploring Switzerland fantastic! Part of the reason we stayed was for the washer/dryer. Unfortunately the dryer took hours to dry clothes. Other than that, would absolutely stay here again!!
Leisure Family
10/10
Exceptional
14 Aug 2024
Martin
Modern clean spacious apartment. Very dark inside but comfortable. Good for sleeping (with fans, no a/c).
Business_and_leisure Family
8/10
Excellent
06 Aug 2024
Oleg
Good place , not fancy but ok , walking 10 minutes to old town and few steps from local river popular for swimming. Room was pretty big enough for 4 people.
Leisure Family_with_children
10/10
Exceptional
02 Aug 2024
Verified traveler

Great stay

Overall, a great stay at a nice, clean, facility located within a kilometer walk of the main train station. Very friendly staff. On site staff stays till 11 pm and there is phone support afterwards if needed.
Friends_and_family Family
10/10
Exceptional
28 Jul 2024
June
Accessible
Leisure Family
10/10
Exceptional
18 Jul 2024
elizabeth
Absolutely perfect.
Leisure Family
10/10
Exceptional
09 Jul 2024
Steve
Clean and spacious room, very friendly staff
Leisure Partner
10/10
Exceptional
25 Jun 2024
Anya
The room was beautiful and very comfortable for our family of 4. About a 10 minute walk to Old Town, which was just fine. We had laundry in unit, which was great for a quick load. Would definitely stay here again.
Leisure Family_with_children
10/10
Exceptional
13 Jun 2024
Darrell
Wonderful staff and property
10/10
Exceptional
30 May 2024
Terry
We enjoyed our stay
Leisure Partner
10/10
Exceptional
26 May 2024
mostafa
Wonderful place to stay
Leisure Family
10/10
Exceptional
11 May 2024
Jerome
Staff was very nice and helpful.
Leisure Family
10/10
Exceptional
22 Apr 2024
Verified traveler

Comfortable place to stay

Very nice clean hotel. Made our stay very comfortable. The staff is also very helpful. I would recommend staying here.
Friends_and_family Family
10/10
Exceptional
22 Apr 2024
Judy
Absolutely perfect! I usually try to include pro and cons of a property but I don’t have any cons and would just highly recommend.
Leisure Family_with_children
10/10
Exceptional
20 Apr 2024
Karen
Great stay, we loved this property!
Leisure Family_with_children
10/10
Exceptional
06 Apr 2024
James
Truly wonderful location! Great to have a tram stop right in front, but also was an easy and beautiful walk over the footbridge crossing the Limmat and through the Platzspitz park to the Hauptbahnhof. The views of the Limmat and the industrial quarter all the way to Uetilberg from our 6th floor windows were really stellar! We liked being able to open the big window for some fresh Spring air! The kitchen was great, with it's Keurig, good refrigerator, and dishwasher. And, we were thankful to have a washer/dryer (even though it was a bit frustrating when it refused to open at the end of the cycles, which took a really long time too). All of the staff (housekeeping and front desk) were super nice and accommodating! The whole apartment felt very luxurious and everyone concluded that it really was a perfect choice for our stay in Zürich. Thank you so much! We will be back.
Leisure Family
10/10
Exceptional
17 Feb 2024
Junaidi
The stay was comfortable. The apartment was so nice and huge and enough to fit 6 people though it says for 5 pax. The breakfast was sent to the room which was good with good varieties even is set. But we had additional 1 teen child and enough to fit in the room and even we requested for consideration to charge additional 1 pax to the same room (as family we prefer to be in same room), it was denied and asked to take another room. What to do as that was their policy.
Leisure Family
10/10
Exceptional
07 Feb 2024
DeAnne
A lovely spot for our two day stay in Zurich! Great proximity to plenty of restaurants, right on the river with a tram stop directly across the street. And I loved having a washed/dryer in the room! One thing that surprised us was the extra charge to ‘unlock’ the kitchen. When I booked the room, there were photos showing a full kitchen. We were looking forward to this after spending eight days at a small boutique hotel without such amenities. At the room rate paid, access to the kitchen should have been provided or at least clarified more directly in the booking details.
Leisure Family_with_children
10/10
Exceptional
28 Jan 2024
Heather
We had a very nice stay! Large spacious rooms, comfy beds, yummy breakfast and delightful staff :-)
Leisure Partner
10/10
Exceptional
12 Jan 2024
Ameer

Excellent stay and staff.

Very comfortable, convenient to everything, and best of all, the people at the front desk made us feel completely at home and helped us with a number of small requests. Best check-in ever. Room was great too!
Friends_and_family Family
10/10
Exceptional
27 Dec 2023
Pamela

Highly recommended

Our family suite met our expectations. The service was excellent and the staff were very helpful. Good walking location to downtown. We would definitely choose Ema Hotel our next trip to Zurich.
Friends_and_family Family
10/10
Exceptional
04 Dec 2023
Sebastian

Luxury room in Zurich for family

The room was large and well appointed. We had a 2 bedroom, 1.5 bath room and it was beautifully decorated , with many little welcoming touches. We ordered breakfast to the room and it was delicious and right on time. Very close to the train station and the beautiful river is in walking distance. Highly recommend this location!
Friends_and_family Family
2/10
Poor
21 Nov 2023
Julie
We choose this hotel due to in room Laundry facility which was broken on our visit when asked for help at the front desk they provided none we had take our wet laundry with us to our next destination
Leisure Family
10/10
Exceptional
21 Nov 2023
Kenneth
Good place for family
Leisure Family
6/10
Pleasant
22 Oct 2023
Addie

meh.

hotel is very bare bones for 4 star. it’s unclear to me why it’s considered 4 stars. the apartment suites kitchen is entirely locked down, you don’t even have access to a bottle opener- all drawers are locked- just the sink and coffee pot is free. . if you want to use the kitchen it’s an additional fee each night, there is also no gym at the hotel with the closest one being a 15min walk away and the pass when i tried to use it was expired, and parking is off site, also cost 30$ a night and is a walk away. The rooms are fine but very bare bones and does not warrant the high price (agoda is just down the street, half the price and way more included). The wifi is so slow it’s not useable. At some point i gave up and bought more data.. I’ve stayed at many hotels in the 4-5 star range in zurich and likely would not return unless it was half the current nightly rate. by the time you pay for parking, gym, breakfast and kitchen you can stay somewhere like the renaissance for cheaper and get all the amenities in house.
Business Family
10/10
Exceptional
21 Oct 2023
Verified traveler

excellent hotel

Everything was wonderful.
Friends_and_family Family
10/10
Exceptional
26 Sep 2023
Salomon

Excellent value

The hotel looks and feels new, our room was ample and comfortable, it’s not a luxury hotel, but very comfortable and an excellent value with perfect wifi, fairly good air conditioning, good shower, minibar and an excellent location close to the just a few meters from the tram stop that takes 5 minutes to the train station and just about 10 minutes to the old town.
Partner
10/10
Exceptional
23 Sep 2023
Katie
Beautiful property, room was so spacious and comfortable!
Leisure Family
8/10
Excellent
22 Sep 2023
Khalid
Excellent place for relaxing and enjoying Ghastas
Leisure Family

Location & surroundings

Ema House Zurich Suite
Nordstrasse, 1, Zurich, Switzerland

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Ema House Zurich Suite

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