Name: Waldorf Astoria Berlin
Address: Hardenbergstrasse, 28, Berlin, 10623, DE

Waldorf Astoria Berlin

Berlin · Germany

Hardenbergstrasse, 28View location

100 reviews shown

2/10

Poor

27 Jul 2026

Jens

Worn, not clean, 90+db noise in hotel room….

10/10

Exceptional

16 Jul 2026

YAMIL

Excelente hotel

Friends

10/10

Exceptional

15 Mar 2026

Bernard

It's was amazing

Self

10/10

Exceptional

16 Feb 2026

JOHN

Excellent hotel, wonderful, helpful staff

10/10

Exceptional

08 Feb 2026

Christopher

Fantastic hotel great staff the hotel made the trip

Leisure Partner

10/10

Exceptional

04 Dec 2025

Teresa June

Staff were very helpful particularly the Conceirge staff. Will encourage family and friends to stay at the Waldorf Astoria.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Margaret

The room was spotless and very comfortable. However the light switches were very difficult to understand. Instructions needed. The single face cloth was removed but not replaced.
The staff were unfailingly courteous and helpful. Particularly the gentleman who greeted us at breakfast and the lady on the concierge desk.

Leisure Partner

10/10

Exceptional

05 Nov 2025

James

Supportive staff, nice views

Leisure Family

10/10

Exceptional

05 Nov 2025

James

Good staff and excellent bfast

10/10

Exceptional

14 Oct 2025

Hope

It’s a beautiful and clean place and the staff is amazing!
M

10/10

Exceptional

13 Oct 2025

Verified traveler

We were delighted to have an opportunity to stay here, as it is so close to the zoo and convenient stores within around 10-minute walk, which added good experiences to our trip. Additionally, hotel members of staff were kind more than enough to support us.

Leisure Family

10/10

Exceptional

05 Oct 2025

Peter

Einfach nur Klasse

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

John

We had a wonderful weekend at the Waldorf Astoria Berlin! Very new and very clean and fresh. Large rooms.

Partner

2/10

Poor

29 Sep 2025

Mirela

The room did not have functional AC, instead of offering a different room they were brining up some portable ac, which required the window to be open. We had to get ready for the wedding and that got us being late, because we had to find a room at a Marriott and move asap. It was just an extremely hot day.

10/10

Exceptional

27 Sep 2025

Frederick

A+ Experience at Waldorf Astoria Berlin

From the moment we arrived, the experience at the Waldorf Astoria Berlin was exceptional. Great check-in experience, amazing room etc. The concierge was helpful with dinner recommendations/reservations and my wife enjoyed her visit to the spa.

Also, this hotel is very conveniently located next to the subway, so getting around Berlin is super easy from here. Would not hesitate to stay again.

Partner

10/10

Exceptional

09 Sep 2025

David

Very nice people

Business Self

10/10

Exceptional

29 Aug 2025

Kathleen

The perfect hotel

The hotel had gifts and fruit for us in our room, and a beautifully hand written card for our wedding anniversary.

The bed was incredible, the view was awesome, and the room was beautiful, well appointed and so comfortable. This was our first time at a Waldorf Astoria and we’re so glad we stayed at this friendly, welcoming hotel!

Partner

10/10

Exceptional

27 Aug 2025

Valeriy

My family loved it. It's a pricey hotel but our stay was so comfortable that now my family only wants to stay at Waldorf Astoria.

Leisure Family

10/10

Exceptional

25 Aug 2025

Juan

Everything was great

Business Self

10/10

Exceptional

17 Aug 2025

Ilja

Superb!

10/10

Exceptional

11 Aug 2025

Chevalion

I thoroughly enjoyed my stay so much I had to force myself to leave see the city. The staff was great and hotel is sehr schon (very beautiful). Needless to say I'm staying here anytime I visit Berlin.

Leisure Self

10/10

Exceptional

03 Aug 2025

Nariman

overall, very good hotel

10/10

Exceptional

20 Jun 2025

Jaime

Dining options are extremely limited

Leisure Family

10/10

Exceptional

15 Jun 2025

Jaime

Room was excellent; area very nice. Dining options at hotel extremely limited

Leisure Family

10/10

Exceptional

13 May 2025

Ashlii

The pool and spa area were absolutely beautiful except they close the pool very early in the evening which was very disappointing to me since the picture of the pool online is what made me finally decided on this. Place instead of the couple other hotels I was considering. So ya I got to look at the pool thru the window but could not go in. I was going to try and go swimming in the morning before check out but pool time just isn't that appealing first thing in the morning not to mention I already had to ask for a late check out even with our the pool visit ! Aside from that everything was beautiful and completely thought out and the staff was lovely especially the front desk young lady that checked us in. I would highly recommend giving this place a look

Business_and_leisure Partner

10/10

Exceptional

16 Mar 2025

Monika

Beautiful, clean and great service. Very central location.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Mark N.

excellent

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2024

Christa

The property was beautiful, clean and the staff was great. The only con was the train station across the street was convenient for travel but a lot of litter and loitering. I would stay at this location again as there were many more pros than cons.

Leisure Family

10/10

Exceptional

04 Sep 2024

John

Great experience!

Leisure Friends

10/10

Exceptional

16 Aug 2024

Jacek

Our favorite hotel in Berlin

The staff is super professional, very attentive and polite. We had a very comfortable room with a beautiful view on the 15th floor.
Our 3rd visit and not the last :)

Partner

8/10

Excellent

10 Jul 2024

Verified traveler

Check the air conditioner works!

Middle of a heat wave. Checked in late at night. Air conditioner was not working and no one answered the phone when we called down. Next morning hotel admitted that they knew the air conditioner was not working and mistakenly gave us the room, but there was nothing else available immediately. After speaking the manager they miraculously found us a new room.
Everything was perfect after that!

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

John

Great location

Business Self

10/10

Exceptional

23 May 2024

Narinder Singh Sidhu

The rooms were elegant

Business

10/10

Exceptional

18 May 2024

Mitchell

Great stay in May 2024. Great breakfast. Helpful staff. Spacious rooms. Would recommend.

Business Self

10/10

Exceptional

10 Apr 2024

Vartan

Excellent. Very clean hotel. Close to transportation.

Business_and_leisure Partner

10/10

Exceptional

11 Mar 2024

Verified traveler

Really nice weekend with Waldorf Astoria.

Everything was great. 10/5 ⭐️😁.. as always.
Friendly staff. Delicious, with a huge selection breakfast. Hospitality on maximum level. Thank you so much. See you soon, I hope 👍🙏

Friends_and_family Family

10/10

Exceptional

08 Oct 2023

barbara

Great staff, great location, clean and good size rooms

Leisure Self

4/10

Poor

01 Oct 2023

Michael

Terrible check in experience. I was told the manager would speak with me later on to see how they could make things better? Repeatedly told a foreign dignitary was staying on our floor so it was making things difficult. Finally checked in and the room was still dirty. Things like hair in the shower. Completed a 4 night stay but no one followed up. Also be prepared to pay extra for everything including the pool. Not worth the price in my opinion.

Leisure Friends

10/10

Exceptional

29 Aug 2023

James

This is a great properly. Loved the room and the staff was super. Everyone was just lovely. the property however is a bit far from the city center so not really walkable to many venues.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Iwan Arthur

A nice hotel, in a great location right next to the zoo and lots of shops and restaurant nearby. Room was big and grand with a great view of Berlin. Service was also good.

10/10

Exceptional

24 Jun 2023

Philip

Excelleny Hotel

Great location, comfortable room, helpful staff & top ameneties

Self

6/10

Pleasant

20 May 2023

Rebecca

Incredibly under-whelming stay. We stayed for two nights and I must say SAVE YOUR MONEY! The Waldorf Astoria Berlin was the Ryan Air/ Spirit Airlines of hotels. They charged extra for everything. They have a pool but the jacuzzi was broken and they were going to charge €20 PER PERSON to use the facilities. When staying at a “Luxury” hotel you’d expect that to be included in the cost of the room, which is obviously not cheap. The room was big and had a great view but was poorly designed and the bed was equivalent to a 2 star hotel. We travel a lot and have stayed at 5 star hotels around the world and I must say this place is 2.5 stars at best. Save your money!

Leisure

8/10

Excellent

05 Nov 2022

Matthew

Everything about this place was wonderful except that our shower drain would back up and flood the bathroom and housekeeping stopped coming our last three days but we don't know why!

Leisure Partner

10/10

Exceptional

16 Oct 2022

John

Hotel has been recently renovated. Some of the infrastructure (busines center, \"library\"...) were not yet up & running as of our visit.

The \"Guerlain\" Spa swimming pool, hot-tub, steam & sauna, gym are particularly beautiful and well equipped. Delicious complimentary fresh fruit on hand...

Room & amenities up-to-date, quiet and very comfortable in this busy urban location. Plenty of hotel security.

Leisure Partner

8/10

Excellent

25 Sep 2022

Maria

Room was cleaned so late , front office staff new always needed to ask a superior

Business Partner

10/10

Exceptional

01 Sep 2022

Lori

the staff and the rooms are amazing , I will definitely come back , great location truly a 5 star hotel

Leisure Self

10/10

Exceptional

17 May 2022

Mayur

Can't be better anywhere else in Berlin!!!

Great room, great breakfast, best service

Business

10/10

Exceptional

20 Mar 2022

John Paul Cardin

I have stayed in many of the finest properties in Europe, Asia, and the United States including the Four-Seasons in Paris, Ritz Carlton in Hong Kong, and The Ritz in London. This hotel ranks with the best in terms of concierge service, opulence, amenities, and convenience. Any future visits to Berlin will include only the Waldorf Astoria as my hotel.

Leisure Family

10/10

Exceptional

07 Dec 2021

Verified traveler

18th visit to Berlin

Very nice room with lots of space, efficient cleaning staff, comfy bed, attentive service at breakfast and in the Lang bar (very nice cocktails too). Great location with public transport easily accessible.

Partner

10/10

Exceptional

17 Nov 2021

Altin

I liked the room and the service.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2021

Klaus

Quality of room good. Nice view. Good location. Great spa and pool facilities.

Leisure Self

10/10

Exceptional

23 Aug 2021

Gregory

Great hotel

Great hotel, very comfortable, awesome location

Partner

10/10

Exceptional

22 Feb 2020

Verified traveler

Beautiful hotel in great location, directly across from the zoo train station. Will be back. Enjoyed the hotel bar but did not try the restaurant on this trip (the breakfast is pricey but there are many other options nearby).

Leisure Family

10/10

Exceptional

02 Feb 2020

Verified traveler

Our room had everything you needed for a city break, attention to detail was fantastic.

Leisure Partner

8/10

Excellent

01 Jan 2020

Anne

The Good: We were delighted to be able to have an early check-in when arriving from the US, before the normal check-in time. We also were pleased to be given a room with two queen beds, rather than one king bid. This was a great help to us.The room was very quiet, with great climate control. Very clean! The not so good: The spa and pool were an extra 15 euro charge (the pool is a pool to take a dip in, NOT a swimming pool.) The Bad: Room service got the time of our breakfast very wrong on a crucial morning; once the service in the dining room for breakfast was horrible. Our order was not placed with the kitchen. We missed our train as a result. Overall, we had a pleasant stay and would stay again.

Leisure Family

6/10

Pleasant

28 Dec 2019

Verified traveler

Lots of extra charges on top of what was already paid for the room. We booked 2 king size rooms with a Check in time of 15:00hrs, arrived at the hotel at 16:00 hrs and 1 room was not ready. 1 day 1 room was not cleaned did complain but nothing was done about it. Did not like that you had to pay to use the swimming pool €15 an hour. Also WiFi was only free in certain areas of the hotel. Plus only 1 English program on the TV which was BBC News. I would not recommend this hotel.

Leisure Family

8/10

Excellent

15 Dec 2019

Verified traveler

Hotel was spotless, hit on the my key Musts —
smelt good, visually appealing and clean, good vibe, friendly staff who greeted you in passing (keep doing this great touch) soft bed, pillows and robes.

Spa was also relaxing - hot tub was hot! Steam room pumped plenty of steam and spacious sauna.
Also loved the ice fountain.
Only thing I would suggest is a cold plunge pool to counteract the intense heat. :)

We chose to eat our during the day whisky touring and enjoyed dinner at the Christmas markets so cannot comment on restaurant/bar.

Other that that we picked a fantastic hotel and spot with the Christmas market leading off the hotel and right in the centre of all the major shops and station.

Highly recommend.

Leisure Family

10/10

Exceptional

05 Dec 2019

Verified traveler

It’s very quiet and respectful. The staff I thought went above and beyond.

Leisure Self

8/10

Excellent

02 Dec 2019

Margaret

Minor dissappointments

Only received turn down service one night. Requested sugar and was not delivered! Wifi is not free in room so hotels.com should change details to free wifi in lobby only

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

Verified traveler

Overall five star experience,staff excellent,property excellent,management no what needs to be done and how to achieve it with a happy team

Leisure Partner

10/10

Exceptional

26 Nov 2019

Tamara

Wonderful Stay

The staff is amazing. I have never felt so appreciated at a hotel. It was very quiet and cozy. It is at the top of my top five favorite hotel stays. It is right by the Zoo. Public transportation literally steps away from the hotel entrance so you can get anywhere you need to fairly easily. Tons of food and shopping options around the hotel.

Business

10/10

Exceptional

17 Nov 2019

Verified traveler

Fabulous hotel right in the hustle and bustle of Berlin

Leisure Partner

10/10

Exceptional

03 Nov 2019

Mohd

Excellent Hotel

I have a very good stay at the hotel. Excellent location. The room is spacious and have excellent view.

Family

10/10

Exceptional

03 Nov 2019

Mohd

Excellent Hotel

Excellent location. The staff were amazing and very helpful. Room is spacious with marvelous view. In room dining for breakfast is Very good however the charge is high.

Family

10/10

Exceptional

26 Oct 2019

Ali

Loved how quiet it was , friendly staff and very accommodating for baby and all of us .

Leisure Family_with_children

10/10

Exceptional

21 Oct 2019

Bergthora

Even Haeven wouldn´t be better

Staying at the WA was lika a wrapped into a coton. The service was uniqe and all the staff were amazing. It wasn´t easy to leave the WA...like to fall down of the Pink Sky.

8/10

Excellent

18 Oct 2019

Reem

Extra payment

We were shocked in the time of check out that an extra payment for our car park (38 Euros) per day which no one at all told us about, should be paid. we tried to explain to the that no one told us that the service is paid and as known in most of the international hotels the there is free valet service and they didn't do any thing.

Otherwise every thing else was wonderful. nice hotel in a perfect location for shopping and fun.

Business

10/10

Exceptional

25 Sep 2019

JoAnne

Complete luxury! Staff, from all areas, were impeccable! Best breakfast, excellent!

Leisure Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Luxury Stay Close To Berlin Zoo

High quality luxury hotel with excellent design and comfort. Great bathroom with powerful shower.

We stayed as tourists and were pleased that the hotel is not in the centre of the city as it meant we could take different and interesting walking routes through city and park, taking about 40 minutes to reach the Brandenburg Gate. There is an underground and overground station very close so it’s easy to reach the centre quickly.

The hotel is opposite the zoo and a shopping centre so there is plenty to do close by.

Great breakfasts, service was perhaps even a little over-efficient here - at one point four pots of tea arrived at our table. The staff were lovely.

The least impressive part of our stay was the check-in, where the receptionist did not tell us about any of the hotel amenities. Having said that, the check-in was polite and speedy.

Partner

8/10

Excellent

01 Sep 2019

Jonathan

Almost perfect.

The Waldorf Astoria is an amazing place for a weekend break. We live in Berlin and decided to treat ourselves to a staycation. The room was lovely, service immaculate and the spa was a wonderful place to relax and recuperate. I only have 2 little quibbles. For the price, I think you should have free wifi, it costs 15 euros a day and the tv entertainment package didn't work as they were changing their set up. Even if it worked, it didn't have netflix which I would say is a must this day and age. Other than that, we will return for sure.

Partner

10/10

Exceptional

31 Aug 2019

Ellen

Wonderful place to stay in Berlin

Great hotel, beautiful rooms, location means all of Berlin is easily accessible with public transport. Staff was great. Rooms are spacious as is the bathroom. Enjoyed the luxurious bath while watching TV on the bathroom mirror (with waterproof remote). Good jet lag remedy. Everything you need is there already. Only peeves: WiFi is not automatically free with the room, nor is the pool. Otherwise really great.

Friends_and_family Family

10/10

Exceptional

28 Aug 2019

Verified traveler

Excellent! Perfect! Could not have been better! What more can I say?

Leisure Partner

10/10

Exceptional

15 Jul 2019

Verified traveler

the whole experience . it was a very enjoyable stay

Leisure Family

10/10

Exceptional

13 Jul 2019

DennyK

Only negative was poor selection of English speaking TV channels. Otherwise, highest rating in all categories.

Leisure Friends

10/10

Exceptional

25 Jun 2019

Judith

Luxury in Berlin.

An amazing hotel. All staff were professional, helpful, courteous and friendly at all times. The room was extremely comfortable and facilities were great.

Family

10/10

Exceptional

20 Jun 2019

Verified traveler

Well appointed room with state of the art technologies. First class spa, dining and libation options. The perfect place to end a hectic day in Berlin.

Business_and_leisure Partner

8/10

Excellent

07 Jun 2019

Ayesha

Great location. Loved the room except we had 2 sleepless nights as the electronics in the room wouldn’t work. They finally changed our room. It’s a lovely hotel otherwise. Good breakfasts and room service.

Leisure Friends

10/10

Exceptional

24 May 2019

Susan

Oasis of calm in a busy area

Fab hotel in a central and buzzing location. I love the moment you walk off the street into the oasis of calm that is the Waldorf Astoria. Second stay, and would definitely go back - the staff make everything so easy.

Partner

10/10

Exceptional

19 May 2019

Verified traveler

Beautiful hotel in excellent location convenient to u & s Bahns &buses. Very helpful friendly staff. Unbelievable breakfast. Super large & comfortable room with large bath & outstanding view.

Leisure Family

10/10

Exceptional

12 May 2019

Pimjai

Sophisticatedly modern

Nice view of Tiergarten. The room was clean, spacious, comfortable and very well decorated and maintained.

Partner

10/10

Exceptional

11 May 2019

The pool/spa was under renovation and not available

Leisure Family

10/10

Exceptional

19 Apr 2019

Bettina

It was perfect!

It was perfect! I had to come to town for a difficult family matter. I needed a soft place to land and to get work done and to be conveniently located considering the brevity of the trip. It was absolutely fabulous and made an otherwise challenging say absolutely beautiful.

Family

10/10

Exceptional

01 Apr 2019

Guy

Wow!! Amazing.
Excellent hotel, excellent service, excellent location.

Partner

10/10

Exceptional

26 Mar 2019

cheryl

The room is very clean and the location is very convenience

10/10

Exceptional

02 Mar 2019

Verified traveler

Super service, good room and comfort
Spa was excellent too

Business

2/10

Poor

11 Feb 2019

Ashraf

Was the worst hotel i have ever stayed in Berlin, they gave me an non smoking room which I already asked for a smoking one , then they charged me 250 euro for deep cleaning which made me very surprised and changed my side sweet to a junior sweet so I don’t pay the deep cleaning every day , they doubled my charge on credit card then i had to cancel all when i got the information from the bank and to give another card and to be sure of the value they take , break fast was included when i checked out they said it’s not and i had to pay for it so as the internet that they wanted me to pay for it and on the site of reservation it says that’s it is free, last when i was checking out they charged me much more then what i had reserved then i had to open my reservation and show them the correct amount which took me around 1 houer to finish this matter .

2/10

Poor

18 Jan 2019

Chichige

The room is not as good as shown on the website. The bed was very small and the room was very cold

Leisure

10/10

Exceptional

15 Jan 2019

Michael

Your second home

Amazing 😉

Partner

10/10

Exceptional

14 Dec 2018

Verified traveler

Location is well served by Berlin's incredible public transportation service.

Hotel staff is very friendly and helpful.

Facility is modern, elegant, and comfortable.

Leisure Family

10/10

Exceptional

09 Nov 2018

Jessica

Lovely hotel and ideal location. Good selection of food at breakfast. Staff go above and beyond to ensure your stay is enjoyable

10/10

Exceptional

01 Nov 2018

Everyone was so friendly! The staff remembered our names and were super helpful in planning things to do around Berlin.

10/10

Exceptional

10 Sep 2018

Aine

Luxury at its finest!

Luxurious stay at the Waldorf Astoria Berlin. We spent two nights here during the Lollapalooza festival. During our time at the hotel we enjoyed massages at the spa, highly recommended. Unfortunately the pool and sauna were being serviced and were no available to use, as well as the roof terrace due to a private function which was disappointing as I would have thoroughly enjoyed to experience all the hotel has to offer. The staff were extremely welcoming and helpful. They arranged an early check in and late check out for us which is unheard of in hotels these days. The location is fantastic as it is close to shopping, bars and restaurants. I will be returning to the Waldorf on my next trip to Berlin.

Partner

10/10

Exceptional

24 Aug 2018

Cecil

Berlin Hotel

Stay was great

Family

8/10

Excellent

14 Aug 2018

ANDREAS

Superb position excelent staff

6/10

Pleasant

14 Aug 2018

duncan

Five star hotel but 2 star service

Great location, great room, but very poor service.

10/10

Exceptional

05 Aug 2018

Jim

Grateful for stay

Very good

Family

10/10

Exceptional

15 Jun 2018

Diamond

Weary from the travel, perfect luxury.

Surprised I was charged for bar when using their coffee pods... really? Some fell through machine by accident. Asked for coffee refill pods..charged €23 one time €22 another time. American Hotels give coffee pods COMPLIMENTARY. Something to think about?

10/10

Exceptional

11 Jun 2018

Verified traveler

Shame the hotel pool and spa was not in use. Would have been nice to know before we checked in.

10/10

Exceptional

10 Jun 2018

David

Wonderful hotel, elegant and modern. The neighborhood is central, but a little dull.

10/10

Exceptional

07 Jun 2018

Joy

GREAT BERLIN LOCATION

Terrific location. Just a short walk to the train, The shopping district, the hop on hop bus service and local b us service. Easy access to a lot of major city attractions. Hotel is a bit pricey especially if you plan to eat at the hotel. The breakfast buffet is excellent, however and worth the extra price if you include it hotel fare.

Partner