Northop Hall Country House Hotel

United Kingdom , Chester
CHESTER , Chester Road
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50 reviews shown

10/10

Exceptional

02 Mar 2026

Sharon

Staff were pleasant room was lovely we had the honeymoon suite. Breakfast was spot on.
Only thing that lets the hotel down is no bar so if you fancied a nightcap, you couldn’t get one. But would definitely recommend this hotel so the only downside is no Bar but can live with that.

Partner

8/10

Excellent

24 Feb 2026

Paul

Room spotless.

Partner

4/10

Poor

22 Feb 2026

Victoria

My room was grim. It stank of fresh paint. The radiator was off when I arrived

4/10

Poor

01 Feb 2026

Nicola

Freezing…. The whole building looked like it had been abandoned. The duty desk manager gave us a portable heater, the room was clean with fresh bedding and towels but not vacuumed.
No carpet on the stairs where I very nearly fell down them. It looked neglected! Such a shame.

Partner

2/10

Poor

29 Jan 2026

Michael

The room was very old tired and out dated with mould up the walls. Worn out furniture and very old uncomfortable mattresses, dirty carpets, rust and mould around the bath and shower, ripped net curtains with what looks like air riffle holes in the windows. The room was ice cold all night we had to stay fully clothed. The whole hotel didnt have any heating on. Other people living in the hotel and other guests was in and out the fire exit door all night slamming it shut every time the door was right outside our room also the room above was banging about all night so we had no sleep and had to go to work in the morning. Reported to reception when it opened in the morning said i would get a call from the manager but im still waiting for the call

Business Friends

2/10

Poor

04 Jan 2026

Julie

No food or drink facilities at hotel. Not informed of this before arrival

Partner

8/10

Excellent

02 Jan 2026

Matthew

Clean room, been partly modernised since my last visit but still somewhat dated and paintwork etc needs touching up. Smart TV in the room this time though it was very slow and while the apps worked, the main live channels didn't seem to. Not anything which really bothered me but may others. Breakfast was cooked to order and fantastic. Friendly staff throughout, speedy check in. A big improvement since my last visit, still a little way to go.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Wendy

We didnt vother going after reading the reviews, as we didnt want wgat everyone ekse had had
We had to pay again to stay somewhere else

6/10

Pleasant

07 Dec 2025

LEE

Ok, but note location is not as per location map, this hotel is not as shown in Mold town centre

Self

8/10

Excellent

15 Nov 2025

Allen

The breakfast was reasonable and the room overall was good with a really good shower.

Leisure Partner

8/10

Excellent

13 Oct 2025

Kevin

First impressions of hotel as you drive up the drive are very good.
Ample parking available.
Welcome at reception was friendly and were shown room.
Room was satisfactory but decor was a bit dated with adequate key lock. Beds were a little bit rocky and soft but still slept well.
Breakfast was of a good size however was fried not grilled, the sausages were cheap quality and no choice of egg type.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Steven

Breakfast was amazing piping hot and couldnt fault it well done to the cook everything was perfect

Partner

6/10

Pleasant

04 Oct 2025

Darryl

Parking area good, though poorly lit. Room good but curtains were see through and didnt prevent any early morning light. Problem with wifi, staff did all they could, and was very helpful.
Big problem with directions. Google maps took me to Hero's Place and a cul-de-sac that was difficult to turn around.

Self

2/10

Poor

24 Aug 2025

Adam

Give it a miss!

The worst hotel stay I’ve had in years, from the initial booking I got conflicting info from staff about a late check in due to being at a wedding, then I had to request the key safe code for my room and wait around for it late at night as it was never sent.

The bed was not at all comfortable! The curtains were not blackout so was woken VERY early by the sun, the bathroom didn’t have an extractor fan so the mirrored walls quickly steamed up and the condensation never disappeared so you couldn’t use them to get ready without getting a towel soaked wiping them down.

The cleanliness left a lot to be desired, dead insects and stained carpets. The walls were also paper thin.

The breakfast was pretty sub standard, bacon and sausage barely cooked.

I wouldn’t ever stay here again!

Self

8/10

Excellent

18 Aug 2025

Martyn

Nice quiet location and good breakfast. Signs of refurbishment underway but there was no disturbance from this.

Leisure Family

10/10

Exceptional

08 Aug 2025

John

Excellent stay

4/10

Poor

04 Aug 2025

Ramez

The property is in a need of repair, the staff were friendly. It felt a bit unsafe at night, and we were told by multiple people that the location is used as council housing, there were definitely some unsavoury characters around.

Family

2/10

Poor

28 Jul 2025

Verified traveler

A terrible experience!

A truly terrible hotel experience!
Issues/problems in no particular order;
1) The wall of room 105 to the one next door must be paper thin!
I could hear the person in the next door room snoring loudly and constantly, apart from when they were coughing or using the bathroom. I could also hear everything from their bathroom as well! By 1.45 am I had not slept and decided to leave. Therefore I had a 2 hour drive home in the dark when I was extremely tired!
2) The room is shabby, with scuffed paintwork and tiles
3) The carpet has several unsightly stains
4) cobwebs, including on the outside of the window, which could easily be wiped away!
5) A shabby, uncomfortable, tatty bed and mattress (although the daddy long legs seemed to like it!)
6) A shower head which is very high up for a shorter person and cannot be lowered

7) Security - the staff explained about the door being locked at 9pm on Sundays and showed me how to do the entry code (they were very helpful, friendly and patient) However, when I returned at 10pm the door was unlocked. When I left at 2pm the door was still unlocked - not really very secure!!!

8) I could also hear a TV (from downstairs?) and heavy footsteps of people running around

Self

8/10

Excellent

11 Jul 2025

Leree

Northop Hall Hotel had beautiful grounds and loads of parking. It was a little out of town so you would need a vehicle. The room was comfortable but if you have heavy luggage…be warned that there was no elevator!
Overall, it was a great stay for a night. The staff were lovely!

Leisure Partner

8/10

Excellent

10 Jul 2025

ian

Hotel stay

Stayed whilst working in the area,
Hotel set in Beautiful grounds,had a nice view room,
All sraff were great,
Especially cook at breakfast.
Would recommend hotel for a stay.

Business

4/10

Poor

02 Jul 2025

Maxine

Beautiful location, well kept grounds. Room small with limited surface areas for storage. No bedside light.

Leisure Partner

6/10

Pleasant

28 Jun 2025

LEE

Not in Mold as website suggests in search!

The hotel did the job, but two issues, the first major one is the location does not correlate with the map on the Hotels.com site, which indicates it is in Mold town centre. So when leaving Mold after visiting, I was surprised to see a 15min journey, meaning I was 30mins from the location I was visiting on Saturday. Secondly, small shower gel and shampoos still provided, not eco friendly.

Self

6/10

Pleasant

28 Jun 2025

Lindsay

Stay was ok

Stay was fine, basic room and we couldn’t get anything to eat or drink at the hotel so had to drive out

Friends_and_family Friends

8/10

Excellent

23 Jun 2025

David

The positives: Lovely check in lady, large room, very comfortable bed, dog friendly, most areas recently refurbished, access from A55. For the price, this place is excellent.

Breakfast was good, I had a freshly cooked breakfast, toast & a yoghurt. Decor is generally fresh. Plenty of parking. Nice, spacious grounds. Large dining room.

The parts for improvement are, glasses in the room/bathroom, a hotel info pack (I had to call to check the breakfast times as forgot & nowhere to see it). A bit more cleaning of communal areas (some cobwebs in the windows in the dining room).

It was very quiet, only a few people staying. I really hope the refresh brings more people in and they could consider opening the bar/restaurant in the evenings.

All in all though, I'd definitely stay there again. Great value, lovely grounds and genuinely the best sleep I've had in a long time on the comfortable bed.

Partner

6/10

Pleasant

03 Jun 2025

Rachel

The place will no doubt be beautiful once the refurbishment is complete. Set in beautiful grounds. However in the interim it has the feel of a cross between Faulty Towers and the marie celeste. No staff on site after 9pm and everyone left to fend for themselves. A couple of guests got locked out because the outdoor entry code was not shared with them by the receptionist. Saw them banging on the door.

Business Friends

2/10

Poor

26 May 2025

Charlotte

Awful breakfast but room okay

Room was ok, reception staff were friendly and showed us to our room. Breakfast was awful took an hour and a half to be given a menu and then had to remind the guy to take our order and everyone around us said the food was awful and we are wasting our time so we went elsewhere

Partner

10/10

Exceptional

25 May 2025

Nadine

Lovely stay

Lovely welcome from the staff Told us a little about the history of the hotel.Lovely comfy room-very spacious.Lovely cooked breakfast in the morning Definitely stay again Thank you

Partner

2/10

Poor

23 May 2025

Verified traveler

Horrendous

This was booked for 3 of my colleagues, on arriving to the first the bed collapsed when a bag was put on it, the room was changed only to then have the shower spray water all over the bathroom and into the main room.
Next room didnt even have a wardrobe just plastic hooks on tge wall that couldn't even hold the weight of a T-shirt.
Turn out the hotel is also being used as a bail hostel.

Business

10/10

Exceptional

16 May 2025

James

Pleasant stay, room was spacious and comfortable, windows didnt open which as well as making the room stuffy seems unsafe in the event of fire. Quiet, lovely surroundings.

Business

10/10

Exceptional

11 May 2025

Janna

It was lovely.

Leisure Partner

10/10

Exceptional

05 May 2025

Hans

Interesting location

4/10

Poor

04 May 2025

Colin

AVOID

Disappointing, NO BAR, NO RESTAURANT.
I would not book again

Partner

6/10

Pleasant

17 Apr 2025

Mark

Little out of the way and didn't have a hotel feel

Hotel was shortstaffed but they tried to assist us where possible. Was sure that I had booked to include breakfast but the remote support said that I hadn't - assistant manager sorted that out in the morning. Decor was old but the room turned out to be comfortable.

Partner

4/10

Poor

07 Apr 2025

Sue

Disappointing visit

The main problem was the poor choice and quality of the breakfast. On the first morning, the alternative breakfast was missing the advertised yoghurts and pastries. There were no mushrooms or tomatoes with the cooked breakfast, although these items were supposedly included. There was no choice of bread, most of the tables were half set and the general quality of the food was poor. On the second morning, there were no tomatoes or mushrooms but this time, no eggs either. This left no choice of cooked breakfast at all. Generally the hotel seemed tired and run down. The chef worked hard and tried his best but nothing he did could make up for the general delapidation.

Friends_and_family Family

6/10

Pleasant

09 Mar 2025

Ian

The big negatives first.

I booked a classic room, paid extra for it.
Arrived at the hotel and was taken to.... A normal room.

The receptionist didn't bother to tell us we'd been downgraded, and when the difference in price was mentioned....this was completely ignored.
She tried fobbing us off saying it's the same kind of room, despite making one as a classic room with 4 poster and the other as a standard king size room.

Id paid for the 4 poster classic room not a normal one. It turns out that no one had cleaned the classic room. Had dirty bedding and towels etc.

So had a downgrade and they chose to ignore the extra money I'd paid. Bit fraudulent really.

The room we ended up with was ok, if I'd booked that room then I would have been pleased with it.

Location is beautiful, breakfast was lovely.

But the rip off and fob off will be the main memory.

Leisure Partner

10/10

Exceptional

07 Nov 2024

Verified traveler

Good overnight stay

Comfortable stay, pleasant location. Room clean and had everything needed for our one night stay. Unfortunately no bar or restaurant at present but a communal room with fridge and microwave available if needed.

Partner

10/10

Exceptional

03 Nov 2024

Graham

G j

Excellent hotel.room clean and comfy.

Partner

4/10

Poor

18 Oct 2024

wont stay again

Reception staff seemed glued to their seat giving us the key which was simply placed on the desk. We asked if breakfast was available she simply said NO and carried on doing whatever. Bathroom in room was too cramped.

Partner

6/10

Pleasant

13 Oct 2024

David

The hotel is old and has issues. Only heat that worked in the room was a space heater that was brought in.
Bednwas ok but not nice
Bathroom very cramped

Business

10/10

Exceptional

24 Sep 2024

Elaine

There was no food available due to refurbishment of the kitchen but a staff member Toni took me in her car to the nearest Chinese takeaway - a service above and beyond the call of duty. Very helpful friendly staff.

The hotel is not actually in the town of Mold as I thought but in Northop, a few miles outside.

Business Self

4/10

Poor

19 Sep 2024

Les

Reception was not good. Not a lot of information forthcoming.
This stay made me think that I was going to be one of the last guests as they were closing down.

6/10

Pleasant

17 Sep 2024

Jeremy

Very cheap. Nice room with a bath and shower. Slept well. Just out of the way requiring expensive taxis to get there and back.

Leisure Family

8/10

Excellent

02 Sep 2024

Stephen

Lovely old building with many original features. Yes, it's a little tired, but lovely white bedding and towels, excellent shower. All in all, hotel did what it needed to do!

Leisure Partner

6/10

Pleasant

18 Aug 2024

Verified traveler

Pay less get less

The room was spmehere to sleep - no thrills no spills - ot was what is was

Partner

6/10

Pleasant

15 Aug 2024

Sarah

Staff uttered approx. 5 words whilst handing key over. To say the room was 'tired' is being kind - it was in desperate need of a facelift. It had a grubby feel to it with dated furniture, small holes in wall, dust and flies in windowsill and rusty bathroom fittings. The emergency exit along the corridor was wedged open all night which didn't feel safe or security conscious so put me on edge. I've given 2 stars purely because we slept and that was the purpose of me booking!!

Leisure Family

10/10

Exceptional

12 Aug 2024

Louise

the outdoor area was absolutely beautiful, room was standard but perfect for how much we payed. the man we spoke to whole world there was lovely. would definitely stay there again if i ever found myself in that area again

Leisure Friends

8/10

Excellent

11 Aug 2024

Christine

Lovely hotel in beautiful grounds, served its purpose, a bed for the night, just a shame there was no dining or bar.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Elaine

Loved the style of building. The grounds and room was lovely can't wait to re book

Leisure Partner

6/10

Pleasant

30 Jul 2024

Stephanie

Jaded - in need of an overhaul

Room was ok and clean, towels ridiculously small. Fire door on ground floor kept open with a log. Holes in the wall that have not even had the attempt of being papered over. No facilities for food all in all a bit jaded though the garden area was lovely

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Ashley

The room was very big and clean. There was no receptionist when we arrived but the phone service worked really well. Would stay here again.

Leisure Partner