Name: Iberostar Waves Bouganville Playa
Address: Eugenio Dominguez, 23, S/N, Costa Adeje Tenerife, 38679, ES

Iberostar Waves Bouganville Playa

Tenerife · Spain

Eugenio Dominguez, 23, S/NView location

100 reviews shown

8/10

Excellent

22 Jul 2026

Gregor

Nice breakfast; friendly guy at the towel desk

10/10

Exceptional

17 Jul 2026

Ashley

Great location, excellent food, close to beach , very clean, great staff

Self

10/10

Exceptional

18 May 2026

Grace

Fabulous hotel. Clean and staff were extremely nice . So close to both main area of Costa adeje and PDLA. Food with all inclusive was fantastic for all meals with a great variety to choose from . All food finishes at 9 which is a bit disappointing as we were rushed to eat when we first arrived but at least we got something.
2 negatives however lifts are extremely poor, waiting ages on them so if your above floor 2 it's a nightmare to get to the pool area. The heated pool is very deep and shallow pool was extremely cold. Only small area for younger children and adults that can't swim to play in.
Overall a brilliant my hotel would recommend to families

Friends_and_family Family

6/10

Pleasant

06 May 2026

Colin

The hotel was generally clean, staff friendly and

4/10

Poor

24 Apr 2026

Harpal

Rooms and hotel as a whole are clean and staff are attentive and pleasant. However, I would say amenities are not on a 4 star level and the thing that lets it down the most is the food (especially if you are vegetarian). We were all inclusive and still ate out for more than half of our meals. Breakfast is the only decent meal in the hotel.

Partner

10/10

Exceptional

23 Apr 2026

Ashley

Excellent location and property

6/10

Pleasant

21 Apr 2026

Mark

Overall, decent facility for it's age. A few things that could be done to improve:

1. Elevator programming is strangely inefficient. Elevators would pass the floor you were waiting on. Wait times for elevators a too long.

2. The fitness center opening a 0800 is . . . a strange decision. The buffet doesn't open until 0730 so working out at 0600 would be great . . . if the gym was open.

3. Breakfast buffet should open no later than 0700.

Family_with_children

6/10

Pleasant

08 Mar 2026

Food Mood

Reception staff - good easy check in and out. Hotel - very big (looks like one of the biggest in the area) there are lifts to get you from floor to floor, but there is quite a lot of walking from place to place. This is big old hotel, very well established and seems to have a number of repeat loyal guests.Bar/ Cleaning/Entertainment Restaurant staff -10/10.The facilities and public spaces are well maintained 9/10. Lots of spots dotted about to relax/read/play games etc.
Hotel corridors 3/10 desperately need refurbishment, dirty looking carpet tiles, damaged skirting boards, paint coming off.(let the hotle down ...looks like a run down 3 star hotel) Bedroom condition 2/10
Like an old poor 3 star hotel.
Not what you would expect when you pay for a 4 star experience. Scuffed floor, paint scuffed, peeling laminate of the units and skirting boards.
We wondered of we had been given a bed room but when I expressed my concerns I was offered 2 other rooms but they were equally as rough and indeed of repair. The condition of our room didn't reflect the 4 star price we paid.
Beds/mattress ok 7/10
Bedding 5/10
Soundproofing-5/10
Blackout curtains 6/10
Shower 10/10
Room towels 2/10
Water filling stations - 10/10
Food: 8/10 good buffet style food, lots of choice,some vegan/gluten
All inclusive snack 10/10 bar open from
Gym- 8/10
Fitness activities 10/10 -
10/10 -2 good-sized pools one more for kids.
Good location 10/10

Family

10/10

Exceptional

12 Feb 2026

Carol

Superb hotel. Lovely room, great service in all bars and eating places. Will be returning next year

10/10

Exceptional

10 Feb 2026

Calum

Excellent service, room was spotless and the cleanlinesz was amazing

Partner

10/10

Exceptional

11 Dec 2025

Timothy

Great location, nice room and view, friendly staff, and great breakfast! My maid was especially friendly! Thank you for a great stay.

10/10

Exceptional

11 Dec 2025

Triin

We returned for 5th time after trying other 4 and 5 star hotels in Tenerife . Our 6 year old and 8 year old just loved the heated pool with slides. Food is really lovely and high quality. Fresh juces in the morning and really enjoyable good quality restaurant style dinner. Restaurant staff are just amazing people. Children loved specially the pancake man - food artist making pancake art. Evening entertainment is a hit or miss. The entertainment team could be freed from show perfomance responsibility (they perform their own evening entertainment show 1 time in a week) as it interferes their motivation working for example in kids club etc. and the quality of the show could be more professional. But anyway… a strong recommendation for a lovely holiday.

Leisure Family_with_children

8/10

Excellent

05 Dec 2025

Shaun

Room was clean and tidy
Staff friendly
Food very good
Wine and beer ok..!!
But overall very good

Partner

10/10

Exceptional

20 Oct 2025

Robert John

We travelled with our family. Age ranged from 5 to 77. The hotel suited all our needs.
A most helpful, caring and welcoming staff.
Lots of activities for everyone.

Leisure Family_with_children

8/10

Excellent

25 Sep 2025

Michael

Good hotel
Great variety and quality of food
Relaxing bar
No need for card to open room door just wristband
Staff excellent
Room cleaning staff excellent
Lifts can be busy

Partner

10/10

Exceptional

17 Aug 2025

Ronan

Top class hotel. 5 stars. Go all inclusive.

Excellent hotel.. went with a 7yr old boy who loved the pool areas.. very sad leaving.

The quality of food from breakfast, lunch and dinner was always top class. Went all inclusive and brillant decision.

Bedroom was spotless and cleaned every day..

Staff were always polite and very professional.

Already looking to book next yr

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Anthony

Highly recommend

Excellent facilities and Hotel in great position with Great views. Service was excellent in all areas

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Emily Lin Zao

Absolutely excellent. I would return and stay here again

Leisure

8/10

Excellent

11 May 2025

Jasmyn

The bad bits:
Its a shame as I paid extra for a partial sea view. I could only see the sea from the balcony if I stood up and climbed on the wall as we were the 1st floor and the view was blocked by a platform. Also one night was ruined by a bunch of drunk golfing lads next door (of course the hotel isnt to blame). Due to it being an all inclusive resort, youll inevitably meet these kind of people...
I found the pool area to be designed in a crowded way. The sun loungers are very close to one another. Also despite there being 2 kids pools, the kids overrun the other pool with the pyramid. For improvement, they should attempt to make one pool adults only. Another issue is the lifts. Due to many floors, everyone uses the lifts and so you end up waiting SO LONG all the time to use them and theyre always crowded. Theres 4 main lifts in total which isnt enough for a hotel that accomodated probably 1000 people.

The good bits:
We only had B+B but theres a decent variety for breakfast, inclusing fry ups a d healthy alternatives. Although pick the early slot as its very busy later. The hotel is very clean and the staff are incredibly helpful and friendly. Cannot fault the staff at all. The rooms are cleaned daily to high standards. The gym clean is decent enough but needs more benches!!! One isnt enough! The hotel has good amenities with 3 pools, a games room and also great location. Easy back exit on to the beachfront.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Lisa

Really lovely hotel with amazing staff and great facilities particularly for the children with an incredible kids pool and kids club. The buffet restaurant had a fantastic range of food with lots of well marked options for dietary requirements such as vegan. Gym was well equipped and there were some nice activities arranged. The evening shows were fantastic.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Ken

This is a lovely hotel, located in an ideal place. Food was exceptional as was staff and amenities. We stayed in a star prestige room which was excellent.

Leisure Family

10/10

Exceptional

18 Apr 2025

Faith

Great stay

Hotel had amazing sea views and was in a great location on the seafront close to bars and restaurants. There was a great selection at all meal times (we were half board but swapped dinner for lunch one day). Always lots of sun loungers available. Lots going on and the entertainment staff looked like they wanted to be there. The only negatives were the waits for the lifts and the dreadful pillows. We asked for extra pillows 3 times before we got them.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Ashley

Excellent property

6/10

Pleasant

15 Feb 2025

Antoine

Un peu déçu pour le prix

Pour le prix payé j’ai été déçu de l’isolation phonique de la chambre. Autrement c’était bien. La literie était bonne et le petit-déjeuner très bien.

Self

2/10

Poor

15 Feb 2025

Rebecca

No kettle expected to pay fornyea and coffee in my room unacceotable

Leisure Family

10/10

Exceptional

06 Dec 2024

Frank

Lovely

Lovely

Partner

10/10

Exceptional

08 Jun 2024

André

Nice Hotel

Very frendly stuff and good location

Friends_and_family Family

8/10

Excellent

09 May 2024

Alexander

Good

Hotel was welcoming and very clean
Great breakfast
Friendly staff
Only downside was music from other venues going on very late go for a room facing away from Las Americas

Partner

8/10

Excellent

06 Apr 2024

shetal

Lovely stay

Leisure Family_with_children

2/10

Poor

29 Jan 2024

Fenella

TERRIBLE

Staff were horrible, room was average but not for the cost of it! Breakfast was nice however finishes at 10:15, which is to early in my opinion as most other hotels finish breakfast at 11am - we had to order an extra night as was charged over 400euro!! And was accused of not making the payment! Terrible place DO NOT STAY HERE

Partner

8/10

Excellent

06 Jan 2024

Zenith

Good stay

It was a good stay, the breakfast provision was very good.
The main areas of the hotel were excellent. However the rooms are looking a little worn.

Partner

8/10

Excellent

21 Dec 2023

Richard

3 day weekend winter sun break .

The reception desk was very helpful & accommodating as we were meeting friends for a lunchtime get together with friends .
We were able to check in early .
The hotel was clean , the pool area was spacious & the staff were great .
Lots of choice for the all inclusive buffet meals . Good varied all inclusive drink options so in all it was a shame I was only there for 3 nights .

Friends_and_family Friends

10/10

Exceptional

18 Nov 2023

Ian

What can I say, had a fab time at this hotel, staff are so pleasant and helpful, rooms and hotel areas very clean, amenities are great, kids clubs, activities for all, 4 pools that suit all ages from toddlers to the over 80s club. Food and drinks were excellent for all inclusive option. Evening entertainment was as expected, not brilliant but not that bad either. Would highly recommend this hotel to all ages without hesitation

8/10

Excellent

08 Nov 2023

Sarah

Great hotel in a great location

Leisure Family

8/10

Excellent

25 Jul 2023

Alexander

We enjoyed our stay only negative is the milk wasn’t replenished for the coffee machine.

Leisure Family

10/10

Exceptional

19 Jul 2023

Verified traveler

Amazing hotel

Fab stay, staff, food and drink all amazing. Would recommend in a heartbeat.

Friends_and_family Family

8/10

Excellent

26 May 2023

David

May Break

Hotel was great as usual, only issue was a lit of kids in for the time of year, and I am not anti children. Just an observation

Partner

8/10

Excellent

25 May 2023

Lynne

Good hotel on the whole

I only booked B and B as being by myself wanted to meet people by eating outside and getting to know the area .
The breakfast was excellent ...catered for everyone ..plenty of seating.
Staff excellent in all areas of hotel .
Plenty of sunbeds and umbrellas
Both pools a good size
Big television for sport lovers
Quiet areas avaiable and a
readers area.
Downswere that since i was there the hotel has gone all inclusive and for 5 days we encountered professional yobs ! Golfers who after golf in the morning sat at the pool bar until it closed ...shots ...swearing ...loud ....encroaching on normal peoples holiday .One day there was an incident where they invited a lady into their company and one of them plus her ended up in the pool clothed ....!! Families were in this area !!! I am not a downer but too much for a family hotel !
Bar prices expensive ...1 bacardi and coke 8.40 euros ....opposite 5 euros ....i drank outside the hotel ..if they had been reasonable say 6 i would have drank in the hotel
In the room i had ants on the side table for 4/5 days even after spraying myself and the lovely cleaner spraying .....eventually did disappear .
Balcony very diappointing ..a little triangle and when you sat down you couldnt see over the balcony wall ...so a view was impossible ....quite a few people mentioned this at the pool .
No drink facility in the room ...kettle etc
Safe cost 3 euros a night and i thought for that type of hotel should have been included in the price of my stay

Self

10/10

Exceptional

17 May 2023

Warren

Great hotel friendly staff nice comfortable room. My only criticism would be that no shower mat in the bathroom.

Leisure Partner

8/10

Excellent

13 Apr 2023

David

Bougainville playa

Although not perfect will definitely be returning.Staff very friendly and helpful.
One downside was that soap dispensers didn’t work in gents toilets -3 the whole week we were there and perhaps toilet by pool should be given more attention than the others because of the floor getting so wet

Friends_and_family Family

10/10

Exceptional

19 Mar 2023

Kerry

Lovely family hotel

Leisure Family

8/10

Excellent

19 Mar 2023

Gillian

Leisure Partner

6/10

Pleasant

08 Mar 2023

Diana

Great stuff ,convenient location to walk to the beach .
Lots of activities to do if you are looking for that .
It is not a quiet place for sure ,very family and kids friendly.
Though the hotel is a bit outdated , and we had constant smell of the sewer in our room .....had to keep the door of the balcony alway open ,there was some perfume smell coming from the AC -suposevely covering the sewer smell -but NO ,it was making it worse

Leisure Family

6/10

Pleasant

01 Mar 2023

Christopher Derek

I stayed at the hotel for 6 nights in Feb and the hotel itself is good. The entertainment team are fantastic and my son loved the kids club. All the kitchen / waiters are brilliant and so friendly. The hotel is also very clean and tidy and offers a great range of activities and entertainment. I also had a massage in the spa and it was the best massage I've ever had.

However, the local area is very noisy. We stayed in a double room with balcony and on my first night I got to sleep at 6am because of the noise outside. Constant music, cars and people outside in the street and on the beach making noise. We asked for a quieter room, but this didn't make a lot of difference. The hotel really needs better soundproofing and for this reason I will not be returning to the hotel.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2023

Claire

Fantastic Stay

Weather was a mixed bag but that didn't matter. Hotel staff are so friendly and went above and beyond. Hotel was immaculate and well maintained. Location was great with proximity to the beach 5 minutes. Pleasant walks along the front. Food was to a decent standard and the wine was great quality. Welcomed at Reception with a glass of fizz which was a lovely start to our holiday.

Partner

10/10

Exceptional

03 Jan 2023

Kristin

We loved our stay at the Bouganville! The water slides in the property are one of the best I’ve ever been to on an all inclusive property. Service here is so great and you can see how hard the staff work to ensure you and your family have a great time! It was great utilizing the kids camp as well and the food was also yummy with lots of variety. The hotel has an amazing view of the sunset and a nice black sand beach very close by. We had an adjoining two rooms for our family of four which worked out great and I loved the eco friendliness of the refillable water bottles! Great stay at Iberostar Bouganville Playa!

Leisure Family_with_children

6/10

Pleasant

24 Dec 2022

Mark

Food and food choice excellent, as were the facilities in general. The younger staff were notably no where near as good and friendly as the mature staff who were excellent. We, as usual, kept our room clean and tidy so therefore noticed the patchy cleaning. The Iberostar we stayed at earlier in the year was far better on all these fronts.

Leisure Family

6/10

Pleasant

22 Dec 2022

Karen

When we checked in at reception Anna told us the room wasnt ready. She took my phone number and said she would contact me when the room was ready. Hours passed and I went back to see if the room was ready and it was however Anna didnt bother phoning me as promised. Terrible service and I didnt like her attitude. The other female receptionist (dark hair, didn't get her name) was very pleasant and helpful on check out.

Room 104 .... clean and comfortable bed however the foul drainage smell in the bathroom was awful.

The hotel was noisy and the breakfast area was like a nursery full of unruly children.

Leisure Partner

8/10

Excellent

11 Dec 2022

Carol

I had a lovely holiday with my family. Reception staff where very helpful.

Friends_and_family Family

10/10

Exceptional

08 Dec 2022

janice

This hotel is excellent clean.food and drink fantastic plenty to choose from

Leisure Friends

10/10

Exceptional

21 Nov 2022

Olga

Would have preferred larger and softer pillows.

10/10

Exceptional

13 Oct 2022

Stephen

Excellent hotel in a brilliant location, only 10 min walk into las Américas. Hotel had 4 pools with lots of slides for kids, but also has a adult pool for older couples without a family. Brilliant hotel for everyone

Leisure Family_with_children

4/10

Poor

17 Sep 2022

Jeveendran

Staff was rude and they didn't offer welcome drinks. We booked 2 rooms for 5 ppls but they offer only 4 beds on the 1st night

Leisure Friends

10/10

Exceptional

10 Sep 2022

Sammi

Summer Hols.

Fantastic hotel and the most friendly of staff. Absolutely spotlessly clean throughout and great food and drink selection. Will definitely be returning.
We had a 12 night stay but decided to extend it a further 2 nights as we enjoyed it so much.

Partner

10/10

Exceptional

06 Sep 2022

Veronica

The best service at a resort hands down. Food was excellent & overall just a fun place to be.

Leisure Family

8/10

Excellent

27 Aug 2022

Debra

Water dispensers on every floor fill up your bottles less plastic waste

Leisure Partner

6/10

Pleasant

17 Aug 2022

Alice

The hotel is spacious and modern, the restaurant is excellent although after a week it gets a bit repetitive.
The bedroom was comfortable and the staff was very friendly and helpful.
Still, I WOULD JOT RECOMMEND TO ANYONE WITH CHILDREN UNDER THE AGED OF 4.
Apart from the baby pool, there’s no toddler friendly area and no activity that is inclusive for the younger ones. We had to go out of the hotel most days to look for suitable playgrounds and other activities, which was really not our plan. That was very inconvenient as we stayed in similar hotels before and never had this problem. Disappointing, but we still had a nice time.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2022

Vanessa

All the staff right from reception to dining and play areas were very helpful and pleasant. One even used google translator to communicate with us! We had a great holiday, thanks.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2022

Cristina

Family holiday

We were lucky as our room was available upon arrival, we checked in before 3pm. Just an advice bring cash with you as you have to pay deposit for the pool towels.
The hotel was full but we managed to get a sunbed everyday, two poools and slides that amazed the kids.
They have a variety of activities for adults and for children, the kids club is an option if you have smaller children.
Hotel as a couple of pharmacies nearby and a supermarket. I strongly suggest the all inclusive as the food and variety is value for money.

Beach is just walking distance.

If you have a late flight the Hotel provides at no cost a room so you can take a shower, there is also a secure bag room to leave your bags. (Ask at reception for details)

Hotel cares about the environment: you have a water fountain on each floor to refill the glass bottle in your room.

And the most important
Staff is very friendly and they are really helpful.

Friends_and_family Family

10/10

Exceptional

10 Jul 2022

judith

This was a great room and when I arrived I was greeted and given a refreshing drink. I arrived late at night and the staff was very kind and friendly. I would come here again, place is beautiful!

Leisure Self

10/10

Exceptional

28 Jun 2022

Amanda

Lovely hotel, friendly staff , delicious breakfast lots of choice wouldn't hesitate to book here again .

Friends_and_family Family

10/10

Exceptional

18 May 2022

Verified traveler

Brilliant hotel with lots of outside space, the pools are excellent. Staff very helpful and polite, hotel is kept spotless as well. We had breakfast only and were very happy with the choices on offer. Would definitely stay again

Friends_and_family Family

10/10

Exceptional

07 Apr 2022

Helen

This is my 2nd time staying at the Bouganville Playa and I will definitely return again! Great food, lovely staff, great facilities and so clean and spacious. Love it!

Leisure Partner

8/10

Excellent

22 Mar 2022

William

In room storage could be improved, and the perennial problem with the lifts, that apart fabulous hotel,with excellent staff and facilities.

Leisure Partner

6/10

Pleasant

09 Mar 2022

Marshall

Excellent location for walking on boardwalk with all the little shops and restaurants. Cleaning ladies were amazing and very friendly, however the front desk staff when we checked in was not at all. No coffee in room or anywhere in the hotel if you are an early riser. I wouldn't stay here again mostly because of the unfriendly staff and lack of explanations of anything like parking, resort credits, etc..

Leisure Partner

6/10

Pleasant

18 Feb 2022

Feel that you need to upgrade when you arrive...

Overall, the hotel is clean. Sadly, it just seemed to want us to upgrade upgrade upgrade. From not being able to sit in certain seats at breakfast, to getting a pool towel...neither were possible as we didn't make the grade. We paid £160 for one night, which I think was enough, however, it clearly wasn't. Room was nice though. I use Iberostar a lot, but the staff didnt seem as helpful.

Partner

10/10

Exceptional

18 Feb 2022

Nicola

The location was great. Food, cleanliness, staff, pool area could not be faulted.

Leisure Friends

10/10

Exceptional

07 Feb 2022

Hanh

I would definitely choose this hotel again.

Fantastic Service, spotless rooms, delicious buffet (we went during Christmas and they had lobster!!!). We didn’t use the pool, we saw the lounging area is spacious and have wonderful view of the sea. If is not directly on the beach but I don’t think any property has that since beaches are public in Tenerife. The location was great, next to the beach, many restaurants around.
Only one very minor thing is if you have a room facing north, then it can get little noisy at night but the music always stops around 11pm.

Partner

10/10

Exceptional

07 Feb 2022

james

beautiful clean hotel

great hotel staff very friendly especially the entertainment team full of life and vibrant the food was lovely and rooms spacious all the covid protocols were adhered too.

one problem for me was that men had to wear trousers to dinner were as woman can wear what they want on one night a woman had pyjamas on it is a bit behind the times as a lot of shorts that are very trendy.

Partner

10/10

Exceptional

05 Feb 2022

Samantha

Great hotel 4*

Fabulous hotel. Great location. Easy check in. Rooms spacious & clean . Quality toiletries supplied in bathroom. Great service in bar & restaurant. Good variety of buffet foods, all cooked fresh.

Friends_and_family Friends

10/10

Exceptional

23 Jan 2022

Haraldur

Beautifully situated hotell with good service

Very nice hotel with good location and excellent staff and service. We stayed only 4 days and will surely visit again some day!

Partner

10/10

Exceptional

11 Jan 2022

Mikael

Very good value for the price!

My stay was amazing! I got an upgraded room as I should (from the Hotels.com gold status) but I asked at the check-in just to be sure, and received free wine and snacks as I should :) The receptionists were VERY helpful and nice, and helped me out with all my questions and mistakes I made when ordering excursions! The blonde receptionist from Poland is really a hero, she needs a raise and promotion :)

Self

2/10

Poor

29 Dec 2021

Seyed Majid

Not a good value for money

Instead of double bed they put together 2 single beds which constantly move and made it impossible yo sleep, would choose a different place next time!

Self

10/10

Exceptional

28 Dec 2021

Paul

Excellent holiday. Nice staff, great food and the All Inclusive drinks package was super.
As a returning guest, everything was as I expected it to be.
One negative, €3 a day for the room safe was far too expensive. Other than that, I will go back.

Leisure

10/10

Exceptional

07 Dec 2021

Milosz

Very friendly staff, clean rooms.

Leisure Family

10/10

Exceptional

05 Dec 2021

Brian

Brikid

We had a great family holiday Ana on the desk when we checked in was so helpful she was excellent and made our stay perfect

Friends_and_family Family

10/10

Exceptional

25 Nov 2021

Guðrún Bergmann

Frábært hótel

Frábært hótel, vel staðsett, mjög snyrtilegt, gott og hjálplegt starfsfólk. Góður matur og flott útisvæði, alltaf nóg af sólbekkjum. Mæli með þessu hóteli.

Partner

10/10

Exceptional

14 Nov 2021

NEIL

Great Hotel, Fantastic Location.

Great hotel, fantastic location.

Will definitely go back. Breakfast was an added bonus.

Very clean a clearly they have an Eco policy (which was a nice addition and did not negatively impact on the holiday in any way - some hotels I have stayed in with an eco policy have used it as an excuse to not offer certain things such as daily towel changes).

You can walk to the centre of Adeje in about 5 minutes and the centre of las americas in about 15 minutes. Siam park is also only a 15 minute walk. It’s also less than 1 minute to the nearest beach with restaurants and cool bars all along the promenade.

Friends_and_family Family

10/10

Exceptional

01 Nov 2021

NEAL

Week away with the Mrs at half term.
Hotel was probably very full....but soooo clean and spotless

Partner

6/10

Pleasant

22 Oct 2021

Andrew

Not bad but not great

An ok stay but far from spectacular !! Check in and out friendly and efficient, room ok but basic and in need of some tlc ! Pools ok but main pool only 1m in depth... food ok drinks fairly priced... biggest bug bear was the lifts... 4 main lifts but seemed to wait for ever for one to arrive on floor 7 !

Partner

6/10

Pleasant

28 Sep 2021

Melissa Fay

I have to admit, the hotel itself exceeded our expectations. It was beautiful, the pools outside were fab. It was always immaculate, modern and the location was brilliant. It’s only a few minutes to walk to the beach. There is plenty around the hotel food and entertainment wise too. It is wasn’t for the cleaners, our review would’ve been faultless. HOWEVER - €150 euros was taken from my purse that was inside a bag that had been opened and moved from a suitcase in the wardrobe. We are absolutely appalled and disgusted by this behaviour and we didn’t get any help sorting this. It’s a shame that a lovely hotel is let down by untrustworthy staff. Overall the bar, pool, and restaurant staff were the kindest, happiest people and they deserve recognition. :) cleaners however not good!

Leisure Partner

10/10

Exceptional

23 Sep 2021

Anna

Very good hotel

Very clean and good rooms and location is great

6/10

Pleasant

03 Sep 2021

Mary

Mini break

The hotel is ok. The food was not very hot and choice was limited. The covid policy was masks around the hotel but many ignored this and the staff said nothing apart from when entering the dinning room they were told to ware one which was good. However the lift rule was 10 people allow with masks this was crazy far to small, when we, four of us said no please a man who was rather big got very abusive and try to push in. This was guite upsetting. The hotel was not really bothered. Only one bar open in the day around the pool which had very loud music. Probably not stay again, not Iberostar standard.

Partner

10/10

Exceptional

31 Aug 2021

Francisek

Great hotel with spectacular views

Would like to thank reception staff for their great service. Especially Kristina. Went an extra mile despite all the obstacles. Thanks again.

8/10

Excellent

20 Aug 2021

Paul

A good holiday with some concerns.

Hotel was too relaxed on Covid rules around the pool areas and that includes several people breaking the smoking rule. The sunbeds were far too close together and that’s Covid risky.
Overall, the stay was good. Most activities were well taken up and good fun. Unfortunately, the paddle board activities in the main pool spoiled a 1-2 hour session for a lot of guests.
Paddle board yoga for 6 people took up the best part of the pool and stopped many going into the water. The repetitive music for over an hour long was torture. I had to leave the area as it gave me a migraine. I should have complained to the Management. I’m sorry I didn’t.
Then proper paddle boarding was introduced the day after. This was only for 4 people at a time. The rest of the guests had to stand aside while this inclusive activity was for popular guests only. Not fair.
The service throughout is excellent. Staff are brilliant overall. The food was terrific. Rooms are really clean and well set out. The Hotel has enough areas set out for people, particularly at weekends not everywhere was open. The Lanzarotte bar was closed for all 12 days of my visit.
I was also, concerned about the elite guest area run by the Hotel. Yes, they may pay more for this, but it must not give them the right to roam freely without masks and they must not be allowed to some in their exclusive areas beside the main pool.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2021

Sara

Great for families

Pools are amazing and for the whole family, entertainment and staff very good, the buffet with plenty of options and very well staffed following all Covid19 precautions. The best, the water park for my 3 year old son.

Friends_and_family Family

10/10

Exceptional

25 Sep 2020

Neil

Great Location and Safe .

Great location just on outskirts of Playa de las America's , overlooking the sea . Hotel following all Covid measures so clean and safer than UK ..!
Food selection good and to high standard would recommend to anyone to go here .

Partner

10/10

Exceptional

12 Aug 2020

Mary

Stunning hotel amazing staff with friendly greetings.

Leisure Partner

6/10

Pleasant

07 Apr 2020

Peter

Have been to this hotel several times and find the reception desk staff u

Friends_and_family Friends

8/10

Excellent

01 Apr 2020

Verified traveler

Unfortunately we arrived just in time for the coronavirus lockdown so spent nearly all our time in our rooms so our experience was limited but with regards to staff and food we found very good and we would love to go again and receive the full benefits of this lovely hotel

Leisure Partner

10/10

Exceptional

24 Mar 2020

gordon

Stay here!

Fab room, food, area, decor. Would recommend.

Friends_and_family Family

10/10

Exceptional

16 Mar 2020

Verified traveler

Very nice hotel. Great location.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2020

Verified traveler

Nice position so very friendly first rate food. Plenty of room for sun beds service around the pool nothing seems to much for the hotel to do I will be there again next February and march

Leisure Self

10/10

Exceptional

26 Jan 2020

Verified traveler

Good location. Very good service

A very good location for exploring. The service from the staff is excellent. Our room was modern and a lovely bed. Big pool and one is heated. Lots of beds and the all inclusive is very good. The entertainment staff are friendly and work hard to keep those who wanted more to get involved. The gym is good and there are some exercise classes.

Partner

6/10

Pleasant

30 Dec 2019

Verified traveler

The room was nice, but the food was the same every day.
I will stay here again but only on B&B.

Leisure Family

8/10

Excellent

19 Dec 2019

Verified traveler

Hotel in good location about mid way between Los Christians and La Caleta for good walks

Leisure Partner

10/10

Exceptional

08 Dec 2019

Verified traveler

Staff very polite and happy, rooms very clean - Entertainment was very good, all day and in the evening!

Leisure Partner

10/10

Exceptional

06 Dec 2019

Verified traveler

Great hotel

Great hotel, very pleasant staff. Will definitely stay again.

Partner

10/10

Exceptional

29 Nov 2019

Verified traveler

Liked everything about the Bouganville. Ample selection of food for every taste. Friendly staff. Never an issue getting a sun lounger anytime of day. Room was spacious with walk in large shower. Everything perfect.

Leisure Partner

10/10

Exceptional

15 Nov 2019

Liz

Recently refurbished to a high standard. Excellent location as able to walk either to Playa or Costa Adeje. Food and staff excellent. We couldnt fault it. We are returning in march with the whole family.

Leisure Partner