Name: Ona Palm Beach
Address: Avenida V Centenario, 11, Playa De Las Americas, 38660, ES

4/10

Poor

30 Jul 2026

Nicola

First room was small for 3 people , mouldy in bathroom and bedroom, smell was awful from bathroom like sewers cleaner came but apart from changing bedding couldnt see what else they did. Hatch in hall came through on 4rh morning where water from the air con unit must have been collecting and fill a large plastic tub which must have been placed there to catch it . Came and said was fixed continue to drip in hall. Moved to another from much more spacious clean and no damp. However went to make toast and the toaster tripped whole room and electricity, was a good location. Did have a lot more going for it but disnt allow it to spoil my holiday, made the best of what we had. As dont spend lots of time in room anyway

10/10

Exceptional

28 Jul 2026

Alexander

Its was the best choice i can make
I will be choice the same hotel and my next time we get back to Tennerife

Family_with_children

10/10

Exceptional

21 Jul 2026

Philip

Beautiful resort - just as we remembered it from 20 years ago!
Fantastic area - close to supermarkets (we went self catering), bars restaurants and right on top of the beach.
Beautiful pool...
Lovely restaurant.
Thoroughly recommend for a simple, no stress holiday!

Family

10/10

Exceptional

13 Jul 2026

SUNITA

All good

Business Family_with_children

10/10

Exceptional

29 Apr 2026

Shane

We went for stag do and found that location wise it was perfect. The Breakfast wouldn't meet the standards for everyone but for what you pay there was no complaints. There are also plenty of alternative places within walking distance if you want to get food. We also visited Siam Park which is about a 10/15 minute walk from reception but be prepared as it's uphill.

The reception staff were great and polite and the pool was big and warm. It did look like they had some Childrens entertainment there and they advertised a foam party, I wouldn't regret staying there again.

Friends

4/10

Poor

24 Apr 2026

Bryan

Took over an hour on arrival to check in, got up to room and there were hairs everywhere and on bed lining. Woke up the following morning and there were ants on the bedside tables. Location was good, breakfast was ok and lifts were quick.
Would not be back.

8/10

Excellent

20 Apr 2026

Mervyn

Check in was an ordeal, took over 30 mins to check in.

Friends

2/10

Poor

06 Apr 2026

Joni

Room must have been decorated in 1970’s and given a clean not long after ! Light switch beside the bed would not turn off , only way to sleep was to take the key out and have no electric ! Could nt charge phones for trip home
Avoid this hotel

Partner

8/10

Excellent

04 Apr 2026

stephen Alan

Only negative was that the selfcatering apartment we had was a little tired (needed new grouting in bathroom and loose veneer etc). The rest of the hotel looked in good order including the dining area. The staff were wonderful and the food was great. Useful that they have shops built into the ground floor, so easy to pick up food etc.

Very close to the beach which was great.

Partner

4/10

Poor

28 Mar 2026

justine

Damaged furniture
Lovely view

6/10

Pleasant

21 Mar 2026

Malcolm

Very little in the kitchen all staff very nice room clean

10/10

Exceptional

21 Mar 2026

Martyn

Restaurant and bar area recently refurbished and breakfast great selection. Rooms are clean but dated. Reception staff helpful but later than other hotels with 4pm check in

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

HO SAN

very noisy in the evening as pool side party every night. the building is dated but clean and is of a good location. Parking onsite but not included in the price (which does seem to differ from the description).

10/10

Exceptional

26 Feb 2026

Jade Bethany

Great location. Average clean room and friendly staff

8/10

Excellent

23 Feb 2026

Sharon

Room was clean but dated !! Staff where very friendly an pool area was spotless

Friends

10/10

Exceptional

19 Feb 2026

Enrica

Everything great!

10/10

Exceptional

08 Feb 2026

graham

Stayed here often, great location

Partner

2/10

Poor

07 Feb 2026

Samuel

We struggled with cockroaches and were told no other rooms were available. After they failed to deal with it after 3 days, I got Expedia involved, and suddenly there was a room available. We got a couple of free dinners as a courtesy, but the dinner here is not very good.

The only good thing this hotel has is its proximity to the beach.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Arunas

Everything was excellent - ocean view from the balcony, perfect location - close to the beach and pedestrian walk that goes by multiple beaches both directions. Hotel has parking for extra charge, but it has good discount for hotel guests. Room was clean and hotel staff was very friendly.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Nicholas

Great holiday.

6/10

Pleasant

21 Jan 2026

Matthew

Hotel very dated and in need of a revamp. Room however had huge balcony looking out over the sea which made everything else seem that bit better.

Leisure

6/10

Pleasant

11 Jan 2026

Hilary

Plenty of choice for breakfast but the space was cluttered. The furnishings in the rooms were very tired
Communication was very hit and miss
We had to mop the terrace ourselves.
Building work on new restaurant was very noisy and we were not pre warned. Position of property is excellent, close to beach, shops and restaurants

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Stuart

Room was very clean, Reception Staff were brilliant

Leisure Partner

10/10

Exceptional

04 Jan 2026

Geoffrey

I've been going to plam beach for many years now and always enjoy my stay there it was first time I went for Christmas the weather was fantastic and the hotel really had a good time

Self

2/10

Poor

18 Dec 2025

andrew

breakfast ok but we were living on a construction site

Leisure Partner

2/10

Poor

12 Dec 2025

Nicola

Room staff and amenities were below a 3 star. Staff very unhelpful. Will never stay here again.

Leisure Partner

8/10

Excellent

08 Dec 2025

Suzanne

The Palm Beach is in a great central location, making it easy to get around and explore the local area. Great location for the beach as well. However, the rooms and furniture are quite tired and worn, and the whole place would really benefit from a refurb to bring it up to standard.
On the positive side, the staff are all very friendly and welcoming, which makes a big difference to the stay. The food offered a decent and varied selection, though it could have been served a bit warmer at times.
Overall, it’s a convenient place to stay with lovely staff and reasonable food, but the accommodation itself could use some updating.

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Adrian

The room was spacious but the walls are very thin, and it is quite dated. They put us (a family with young child) in a room next to a group of young men who were up all night talking loudly and playing music. The aircon unit from the hotel nextdoor is also very loud all day/night.
The staff were friendly.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Barry

Gave the hotel 5 stars but can see why people give lower.

Needs a major renovation.

Plug sockets didn't work, tv broke etc but we was never in to nake it a problem.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Jennifer

Hotel was alot more dated than expected, rooms are old style and air conditioning is noisy . But location and amenities are great, would recommend as long as the price is reasonable.

6/10

Pleasant

22 Nov 2025

MAXINE

I checked in on line as recommended by the hotel . They still wanted passports ( twice ). €100 deposit which displayed my pin on the card machine ! . Beds were good. Room very basic but did have kettle, cups, wine glasses fridge. Extractor fan by shower shower head was filthy. Spot light outside bedroom ( in corridor ) short non black out blinds. Room was darker during the day than at night !

Leisure Partner

4/10

Poor

21 Nov 2025

Paul

The room was very dated couldn’t open the patio doors as it was very stiff and very old food was cold for breakfast

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Stephen

This hotel was in a great central location. It is clean although some rooms are dated . Mine included
The teams are hard working and very profile.
The animation team put in lots of effort . Aarons yoga was amazing .
The pool is very clean and has a lifeguard.
Buffet breakfast has a wide choice
and again great staff as is the shop .
The room deposit was a surprise and not yet received back? Nor a reply to my email so not so.good.

Self

6/10

Pleasant

03 Nov 2025

Laurentiu

The room was in a OK condition , could do with some work .

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Claire

Furniture in room unclean. Bed & pillows in comfy poor quality. Shower broke I pin arrival. Patio doors weren’t sure & worn. General appearance was that venue needed uplift. Pool toilets and changing rooms were not good unclean / out of order. Staff were friendly apart from 1 member of reception who was not inviting. Good location.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Steven Martin

Room didn't have a beach view, we knew that before arrival, balcony looked onto pool area, issue on first night, patio doors didn't lock, power tripped 3 times. Both issued were fixed quickly. Sofa bed wasn't used, but was to uncomfortable to sit on as couch.

Leisure Partner

6/10

Pleasant

02 Oct 2025

julie

Hotel looked great when we arrived staff friendly. Then we got in our room smelt nice and clean. Looked over balcony and building site outside. Went to reception and asked about it was told they start around 8am. But dont work weekends .
No cleaner called all time we was there was told every 3 days. So no bedding or towels changed . Looked around room and was not happy with it. Spoke to reception and was told they would get someone to sort it out. No one come.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Bianca

The location is straight on the beach with plenty of restaurants and shops around. The apartment was very clean with everything you need. There is a shop inside of the building too.

Leisure Partner

8/10

Excellent

26 Sep 2025

Susan

Animation team were very energetic
Several pool parties some of the singers louder than others

Self

10/10

Exceptional

21 Sep 2025

Michael

Good Location for water-sports and trip pick-ups.

Leisure Self

10/10

Exceptional

30 Aug 2025

Anthony

My wife and myself couldn’t praise the resort and the staff more.

Leisure Partner

10/10

Exceptional

13 Aug 2025

David

The animation team at the pool were superb! Made the holiday for my daughter.
Breakfast buffet was very comprehensive, well stocked and tasty.
Staff are all very friendly and helpful.
Would happily stay at palm beach again

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

Helena

Second time and was great hotel entertainment was great breakfast was lovely

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Terance

Great location

Leisure Family

8/10

Excellent

02 Jul 2025

David

Palm beach

Generally a positve experience front desk were friendly and helpful. Apartments were fairly spacious and hotel had pretty good facilities. Location is excellent close to everything you need.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

Philip

Dated apartments but good entertainment

On arrival we got a really small 2 bedroom apartment but to be fair to the staff we moved the first morning to a much more spacious one albeit with a slight extra cost.
Rooms and hotel is a little dated and could do with a revamp.

The entertainment around the pool was very good and the performers were excellent!

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Lucy

Great place to stay!

Smart amazing rooms could do with a bit of updating but clean and functional, breakfast good selection but ate out in evenings so can’t comment on evening meals, location is superb for beach shops and restaurants and 10m walk to Siam Park

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

patricia

Not sure will return anytime soon

The rooms are very old and dated bathroom door wouldn’t shut door frames coming away and split no real lock on patio door
Mattress terrible
Couch it bad condition
Stayed here about 12 years ago and don’t think it’s been touched since then
Pool area nice and entertainment team fab not sure will return anytime soon
This hotel use to be really good standard but seems to be catering more now for young ones on the gang holidays that aren’t too worried about the condition of there rooms

Friends_and_family Family

8/10

Excellent

22 May 2025

Donna

Was disappointed. Rooms could do with updating, had cockroaches in our bathroom, room wasn’t cleaned.

6/10

Pleasant

05 May 2025

Ahmedur

Everything was fine just a lttle outdated.

Partner

8/10

Excellent

30 Apr 2025

Stephen

Ideal for a few days in the sun

Leisure Friends

10/10

Exceptional

24 Apr 2025

Subramani

Good

10/10

Exceptional

28 Mar 2025

Verified traveler

Will stay again

Amazing stay at Palm beach Resorts.would definitely stay here again. Incredible staff. So friendly and accommodating. Rooms are lovely.. A good hotel.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2025

Verified traveler

Girlie trip

Great stay , fantastic views and location. Beachfront. Very good breakfast . 4pm check in a bit late and reception very strict on this.

Friends_and_family Family

10/10

Exceptional

11 Mar 2025

Neil

Good stay close to centre

Leisure Friends

4/10

Poor

03 Mar 2025

Diane

The property was very dated and not very clean. Towels only changed once in a week and bins only emptied once. We paid for an apartment with a pool view, but we could barely see it were put in an apartment furthest away in front of the car park. The location was ok easy enough to walk anywhere. Not many English staying here but that was not a problem. Wouldn't return too dated.

Leisure Friends

6/10

Pleasant

01 Mar 2025

UFUOMA PROGRESS

Food was mediocre as l did the half board stay

8/10

Excellent

26 Feb 2025

Martin

Large, clean and well-run hotel in a prime location close to the beach and main strip. Rooms all have a balcony with pool or sea view.
Be warned - mattresses are very hard.

Leisure Family

6/10

Pleasant

25 Feb 2025

Cécile

Good hotel at the beach, wifi not good

Great choice of food at the buffet.
Great location, with a shopping mall at the ground floor and right next to the beach.
The wifi didn’t work in our room “I’ll report it” was the answer I got and still no wifi.
So noisy at night just outside the hotel.

Friends_and_family Family

2/10

Poor

22 Feb 2025

Handher

Hotel is dirty, rooms not up to oar, at least our suite was terrible. Both bacony doors (exterior ground level) did not lock, waited over 4hrs in room for maintenace. Roaches walking all over, moldy bathroom. Unable to ever speak with a manager, kept getting the run around. We checked out after fjrst night.

Leisure Family

6/10

Pleasant

20 Feb 2025

Matthew

Amazing for getting to shops water park bars beach

Leisure Partner

8/10

Excellent

16 Feb 2025

Alan

Would stay again but disappointed the gym was closed for relocation half way through the 2 weeks

8/10

Excellent

13 Feb 2025

Cliff

Great beach and easy access to it. Rest is average .

Leisure

8/10

Excellent

09 Feb 2025

Ingrid

Excellent location

We have had a lovely time
We had a studio with a beautiful sea view
The studio was a very good size with everything we needed for our 4 night stay.
Unfortunately the bathroom had a sewer smell which was very overpowering. As we only stayed 4 nights we just ignored the smell as only really needed the room to sleep in as out most of the day.

Partner

8/10

Excellent

08 Feb 2025

Mary

Great location but in need of a bit of updating

Hotel staff were lovely and very efficient we had trouble with noise from next door and I call reception and they sent security up and sorted it straight away they were also given a written warning saying if it happened again they would be asked to leave and we had no more trouble from them for the rest of our stay, Brilliant. Hotel is in great location, easy walking to beach and sea front, lovely pool with lots of fun for children so can get a bit noisy at times.
Apartment was a bit dated and could do with a make over especially the bed settee and the beds are a bit firm , the shower has great water pressure and there was always hot water. We had an apartment with breakfast included and there was a good selection of hot and cold food. We had a great week’s holiday and would visit again

Friends_and_family Friends

10/10

Exceptional

03 Feb 2025

Lesley-ann

Great stay for price, rooms could do with an update but clean!!

Leisure Family

6/10

Pleasant

01 Feb 2025

Alan

Good location but needs refurbishment.

Very dated property that really needs a refurb. Staff are very nice and it is kept very clean.

There was construction work going on in the hotel which was not advertised beforehand.

The kitchen/dining area is not big enough for the size of the property but the breakfast was good.

Best thing about the place was the location but felt it was not worth the money I paid.

Friends_and_family Family

6/10

Pleasant

25 Jan 2025

IAN

Property was “tired”, breakfast area far to small for hotel size, it was a free for all, layout chaotic. Best thing was balcony— all rooms have sun from sunrise to sunset. Rooms only cleaned twice a week and then very basic.

Leisure Partner

6/10

Pleasant

24 Jan 2025

Rachel

Rooms are dated and need some TLC
Breakfast was cold and chaotic

6/10

Pleasant

21 Jan 2025

Deepak

Staff service was average. Good value for money

Leisure Family_with_children

10/10

Exceptional

18 Jan 2025

Jack

Had a brilliant time with the lads staying here

Leisure Friends

8/10

Excellent

11 Jan 2025

Malcolm

Perfect location. 2 min walk to neach and restaurants. Had a great 2 bedroom apartment on the top floor. The views out to sea were stunning.

Leisure Family

6/10

Pleasant

08 Jan 2025

Louise

Excellent location, good pool area. Good reception area and friendly staff

Rooms are really spacious but are in need of a good refurbishment.
Rooms only cleaned once and towels changed once in a week - this should be more.
Nightmare cues for sunbeds

Leisure Family

6/10

Pleasant

28 Dec 2024

Angela

Overall stay was ok, all staff around the hotel were very friendly. Rooms are a bit tired but we're clean and had everything we needed... Beds could be better... We had B&B but only used it a couple of times as the food was cold....

Leisure Partner

8/10

Excellent

27 Dec 2024

PRAVIN V

We stayed for 3 nights, the hotel staff were all very friendly & helpful at all times. The hotel was very convenient as it was very close to all the bars, restaurants & beach.

We would definitely stay here again.

Friends_and_family Friends

4/10

Poor

11 Dec 2024

Carla

Only replaced towls 1 time in the week was not cleaned or bedding changed

Family

8/10

Excellent

26 Nov 2024

Antony

Very friendly staff with a great pool area and good location.

The room was very dated with no air con. Stayed with a group of friends so was fine for what we needed

Friends_and_family Friends

10/10

Exceptional

24 Nov 2024

Jonathan

Highly recommended

Lovely hotel, great location, clean and tidy rooms and friendly staff. Will definitely stay again.

Partner

10/10

Exceptional

22 Nov 2024

Dean

Great trip

I thought the staff where great the place was clean and id come back here

Self

2/10

Poor

10 Nov 2024

Emma

Awful staff, tired and dirty

Staff are not remotely friendly and extremely rude. No cleaning or towel change in 3 days. Have to beg for toilet rolls. Room in urgent need of renovation.
Woke up to a cockroach in my bed.

Breakfast is poor. Omlette ediable thats about it.
Location is the only good thing about the hotel. If you get 1 of the lower floor rooms you will have no view. Lifts hardly work.
Lots of water spilled roudn the place that was never getting cleaned up.

Check in staff are horrendous and need to learn some customer service skills.

You will not be allowed to check in till 5pm even if your room is ready.
Luggage area is not secure. The lock does not work.

Entertainment guy is the only decent thing at the complex.

Friends_and_family Friends

6/10

Pleasant

04 Nov 2024

Sharon

Nice location

Leisure Friends

10/10

Exceptional

27 Oct 2024

Marie

Loved out stay lovely spot

Leisure Partner

10/10

Exceptional

21 Jul 2024

Robert

Room was perfect, quite noisy, but close to beach and nice restaurants. Would recommend.

Leisure Self

10/10

Exceptional

16 Jul 2024

Donal

Great hotel for all

Great hotel fpr both famlies, couples and friends. Peter at reception could not help me enough. I asked for a pool and sea view and i received what i ask for and peter made sure i was happy and asked me when i was next down was room ok. Loads of entertainment during the day for kids and adults. Location is great close to everything. Will be returning.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

hayley jane

Lovely hotel location great

8/10

Excellent

06 Jun 2024

Alison

In a noisy area but you know that when you book.

Leisure Partner

10/10

Exceptional

27 May 2024

Adam

Great hotel

Great stay! Came with 19 friends all had a good weekend!

Friends_and_family Friends

10/10

Exceptional

19 May 2024

Liam

We had a great stay at the palm beach. Entertainment at the pool or in the evening each day we stayed which was a great bonus. Lots of amenities at the hotel area too, 2 mins to the strip and the cafe type shop that makes toasties/baguettes just outside the hotel was amazing!!

Leisure Friends

8/10

Excellent

17 May 2024

Ana Maria

We had a great room for 4 people, two bedrooms and two bathrooms.

10/10

Exceptional

02 May 2024

Wing Yin Sarah

Room cleaning service can be
Just once is not enough

Partner

10/10

Exceptional

18 Apr 2024

Cerys

Stay here a lot the pool is great for the kids and there’s always something on around it with the animation team.
Does need some money spent on it as it’s looking tired and the furniture in the room is dated

Leisure Family

8/10

Excellent

13 Apr 2024

Marta

Great location, great staff, great value. Nice breakfast selection. The only thing was a little wet smell in the room.
Would come back tho!

Leisure Family

10/10

Exceptional

21 Mar 2024

john

Perfect for a long weekend. Breakfast was brilliant

Leisure Partner

8/10

Excellent

13 Mar 2024

PAUL

Room was facing the beach and sea and had been refurbished.Location was convenient for everything.
Buffet breakfast had a huge choice,and all fresh.
Staff were lovely and pool area was kept very clean.
Sometimes pool area was very busy and bagging sunbeds with towels remains a problem.Very noisy bar below complex -did not need to be that loud until midnight.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Debbie

Excellent position, apartment spacious and clean, we were on the ground floor with patio, definitely recommend

Leisure Friends

8/10

Excellent

18 Feb 2024

Vicky

Lovely hotel , room needs updating, no storage in lounge for 3rd bedroom clothing. A little noisy at night. Pool nice. Overall enjoyed my stay

Friends_and_family Family

10/10

Exceptional

11 Feb 2024

Jeffrey

The location was great. Easily walkable to the beaches, the strip, Siam park, and the list goes on. The balconies were great. I watched the sunset over the beach pretty much every night. The bedrooms were spacious. The blackout curtains were also super nice. Only a couple complains. Parking was around 60 euro extra for a week. They also didn’t give dish soap to clean the dishes.

Leisure Family_with_children

8/10

Excellent

09 Feb 2024

Elaine

3 star hotel

Enjoyed our stay overall , our room was good and comfortable, but bathroom requires upgrading, especially the grouting , toilet seat and doors washed. Entertainment staff good and food ok.

Partner

6/10

Pleasant

03 Feb 2024

Verified traveler

B&B for 4 people

Room had a constant smell from the toilet, so had to keep the light and fan on constantly, bought lemons to rub on the wall ,cut in half and leave in the toilet
The pull out double bed was broken, along with a socket hanging off the wall and the kitchenette doors all loose
None of the patio doors locked but being up high you would have to be spiderman to steal anything
The food choice at breakfast was good, but only 2 coffee machines to cater for everyone - there was always a huge queue, so decided to bring our own coffee down in the end
The pool view from 5th floor was brilliant, at the end of the day we were only there for the Sun
Sadly all needs updating - but, you get what you pay for a week b&b in the 🌞

Friends_and_family Family

6/10

Pleasant

30 Jan 2024

Michelle

Beware

Holiday started bad. You have to put your baggage in an outside lock up, which to us was not safe. This led to us having to take all valuables with us. On doing this I personally got my bag pick pocketed and lost all my holiday money. The noise from the discos,pubs and clubs went on all night till sometimes 5 or 6 in the morning. This resulted in lack of sleep because the patio doors were useless. The one in the lounge area didn’t even lock. You get offered drugs as you walk down the street and they openly do it in the bars. The looky looky can be very dangerous.
Apart from all this the weather was great and we did try to enjoy our time

Friends_and_family Family