Name: H10 las Palmeras
Address: Avenida Rafael Puig Lluvina, 28, Playa De Las Americas, 38660, ES

H10 las Palmeras

Tenerife · Spain

Avenida Rafael Puig Lluvina, 28View location

100 reviews shown

10/10

Exceptional

14 Jul 2026

Lukas

Clean room and very great engaging staff

Partner

8/10

Excellent

10 Jul 2026

Claire

Room above pubs is noisy but it stops at midnight.
Suite was nice and spacious

10/10

Exceptional

23 Jun 2026

Ghita

The best

Self

8/10

Excellent

14 Jun 2026

Graham

Didn’t like rules were not enforced about towels on sunbeds with no one on them . Got moved to room 626 as first room not great . also having a courtesy room before leaving for 30 mins was very nice .

10/10

Exceptional

29 May 2026

Sasha

Check in was super friendly and easy, they upgraded my room for free. The breakfast was lovely, so many options both hot and cold. The shower was great with lots of amenities. The hotel was clean and well decorated.

Self

10/10

Exceptional

26 May 2026

Derek

Comfortable and quiet room on second floor. Excellent breakfast and evening buffets provided with great selections.
Staff very welcoming and room was cleaned daily. Only minor point would be lack of tea and coffee making facilities in room. Fridge was adequate size for bottled water storage. Air conditioning was an added bonus as my stay was during a very hot and humid period.

Self

10/10

Exceptional

10 Apr 2026

Dale

10/10. Perfect for couples, families and surfers!
Recommend going for the sea view rooms as it’s away from the strip plus the views and sunset are lovely!

Partner

10/10

Exceptional

04 Apr 2026

brian

No beach view

Friends

10/10

Exceptional

17 Mar 2026

Jane

The reception staff were very friendly and helpful. The main reception/bar area was lovely and always clean.

6/10

Pleasant

11 Mar 2026

Clare

The sea was visible from room. For a privilege room it was poor. Staff excellent.

Partner

8/10

Excellent

10 Mar 2026

Izabela

The hotel is very well located, right on the promenade, but also in a noisy area. There's a pub right next door with live music until late. There are plenty of sunbeds, nicely placed, not only by the pools but also in the cascading areas. The room is pleasant, but the bathrooms could use some updating, especially the shower cabins, as they leak. Breakfast and dinner are varied, with something for everyone.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Hugo

yes we had a sea view although it was partially obstructed.

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Jason

Good food, great location. Rooms however are a bit lacking and bare minimum.

Leisure Partner

8/10

Excellent

10 Feb 2026

Claire

Good location.
Good all inclusive drink options
Food was fine for a couple of days stay.

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Sean

Rooms were clean but could do with some updating.
Pool area was lovely and relaxing.
Great location.
Breakfast was good, plenty to choose from.

8/10

Excellent

08 Feb 2026

janet

Pool area is good very spacious and new sky bar great for sunset …. Room a bit dated , booked a double got a twin…. Brekkie fine for hotel food … central to everywhere

6/10

Pleasant

19 Jan 2026

HAZEL

Stayed 3 years ago but this time we thought the room needs a refresh and some soundproofing (if you book, request a room away from the irish bar!!). We also had a strange sink unit in the bedroom which served no purpose!

Leisure Partner

8/10

Excellent

17 Jan 2026

Belinda Kay

Bit dissapointed we had no view from our balcony facing a car park,and that no tea coffee facilities in the room.

6/10

Pleasant

16 Jan 2026

Petar

Be very selective when picking the room. We picked the lowest cost and those are NOT good rooms. We were at first floor and a ventilation vent was blowing perpendicular to the terrace. Basically if you’re not getting “ocean side” or very high floor mountain side then don’t book here. Toilet had urine smell as vent is not wolfing vertical. I had doubts about main AC working property as well. That said…. Half Board Food was AMAZING! Very crowdy and not overly pretty but fantastic quality and versatility for food. Basically food is why we didn’t complain about room. That good!

Leisure Self

6/10

Pleasant

14 Jan 2026

Saumil

I feel the rooms are slightly outdated.

Business

6/10

Pleasant

11 Jan 2026

Claire

Acceptable for two night stay with minimum need for hotel facilities . If I were staying any longer I would have been far unhappier . Room was in need of makeover . Broken tiles in shower , mould everywhere . No iron facility and when I enquired with reception I was told it would need to be hired in externally. Breakfast both mornings and as poor with cold food ( even when arriving at opening hours 7.30) pools are much smaller than they appear on official photos . It’s a bit ‘ no frills’ however we only required the room for two nights so made the most of it . Staff were friendly and definitely the highlight of the hotel .

Leisure Family

4/10

Poor

03 Jan 2026

Nicola

The room was filthy! Dated, tired and grubby

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Rosemary

View was excellent. I would recommend anyone

Leisure Partner

10/10

Exceptional

14 Dec 2025

Natasha

Staff and food

6/10

Pleasant

17 Nov 2025

Gary

Poorly maintained very noisy and reception staff not helpful

Leisure Self

10/10

Exceptional

03 Nov 2025

Patricia

Room was immaculately cleaned daily and staff so helpful in fitting in with our time in the room

10/10

Exceptional

20 Oct 2025

Sabrina

Lovely hotel

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Sylke

Lovely hotel. Staff was friendly and helpful. Nice room. Not the most effective air conditioning. Amazing privilege terrace, but some building work was done above it. Which at times disturbed the peace. Italian and Japanese food very good. Buffet lacked good food in my opinion. Overall a nice holiday

10/10

Exceptional

10 Sep 2025

Zander

This place is in a great location, everything is in a walkable distance. I would definitely recommend the all inclusive option it is worth the money.

Leisure Friends

8/10

Excellent

11 Aug 2025

Awnish

Everything good except very limited choice of food for vegetarians and vegans

Leisure Family

4/10

Poor

29 Apr 2025

Gwenan

Not the greatest hotel

Thos is advertised as a 4 star hotel this it is not !
We stayed in room 164 with a side facing aspect with a terible view poky balcony tgst we coukd mit sit on ad it was too noisy from the array of bars situated around the left side of the hotel
Sleeping was very difficult due to the noise
I did email reception requesting a room change yet to get a reply
The heavy smell of cannabis on the corridor leading up to our room!
Pool area was lovely plenty of beds and umbrellas every day
Food was good with plenty of chooce

Partner

2/10

Poor

06 Apr 2025

Madison

Bugs in the room

Leisure Friends

4/10

Poor

31 Mar 2025

Cameron

Miserable

First of all, I’m really not the type of person to ever leave a negative review, and it takes a lot for me to complain about anything.

I should also say that the staff were excellent; super helpful and friendly. The communal areas were lovely and clean and the pool area was a lovely place to relax.

The hotel is also in a great location, close to the beach, and also a bus stop that goes to the airport and north to Adeje, La Caleta etc

Unfortunately, due to food poisoning from the hotel food, I spent very little time whilst at the hotel anywhere other than my bed or in the toilet. The breakfast was okay, but the food at dinner (for the very few days when I was well enough to eat it) was generally unappetising.

I was also given a room directly above the Irish bar next to the hotel. It was so loud from 7pm-1am that my bed would literally vibrate. Perhaps the stay would have been more pleasant if I was anywhere else in the hotel, but if you’re anywhere near the Irish bar and you’re in your room before 1am, you might as well give up on having a decent night’s sleep. It was miserable.

I had come to H10 Las Palmeras for a relaxing few days after a couple of incredibly busy weeks at works. I ended up having the worst holiday of my life. I was almost in tears at the airport because I was so happy to be leaving.

Self

6/10

Pleasant

20 Mar 2025

Barbora

The reception was extremely slow with queues at all times for check in/check out and everything else
Food was average
We had a room facing the front of the hotel and even tho we asked for a quiet room, we heard noice from nearby bars waking us up multiple times at night until 6am

Leisure Partner

10/10

Exceptional

24 Feb 2025

David

Location, location, location and convenience.

Leisure Family

6/10

Pleasant

20 Feb 2025

Ted

Very friendly and wonderful front desk staff. Great food and room cleaning all excellent. Two problems: 1) very heavy handed, ignorant, loud, accusatory security guard in front lobby. He shouted at me, accused me of not stopping when he shouted - no idea he was shouting at me; accused me falsely of not stopping; as crowd gathered he continued to falsely allege that I had no pass into hotel. When I showed him pass, he refused to apologise - he said: “we don't do apologies”. This was needlessly embarrassing and ignorant and presents a counter experience to that offered by front desk staff. It was awful.
2). At the Gaelic Bar end of hotel loud music and shouting prevents sleeping before 12 or so every night. One night it continued all night until 5 am.
For the price a “underground” room was not great.

Partner

4/10

Poor

14 Feb 2025

Patrick

Potential but poor

Ridiculously slow check in. Staff are like robots. Poor air conditioning in the room and is lacking some basic amenities like an iron, tea / coffee making facilities etc. Charging extra for a safe in a 4 star hotel!

Partner

6/10

Pleasant

14 Feb 2025

john

We booked a room for 4 nights and we were put in a 2 bed duplex, very convenient for the pool but the room was very stark and dated, the hotel itself was as nice but the dark dreary room spoiled it.

Leisure Partner

10/10

Exceptional

15 Jan 2025

Colin

All was very good and made better by getting a free upgrade to a mini suite.

Partner

10/10

Exceptional

04 Jan 2025

Robert

Spot on.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Jake

Such a fantastic hotel! Would highly recommend fantastic location and would defiantly stay here again if we travelled to Tenerife again. Cleaners were wonderful and very friendly.

Leisure Partner

8/10

Excellent

25 Aug 2024

Bettina

Very good location.

Leisure Family

10/10

Exceptional

30 May 2024

MADHAVI

Great food and service

Really enjoyed the stay with great food and service. The main part was the proximity to beautiful beaches and easy access to local services to visit other top attractions. Hotel services like swimming pool, bar etc was excellent as well as hospitality shown by every member.

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Ralph

Property is huge. 3 pools. Rooms could use some refurbishment.

8/10

Excellent

29 Mar 2024

Sarah

First room given was above a loud bar, so I asked to be moved and they did move me to a quieter room.
Most of the food was good, although a smaller selection than other places I have stayed.
Gym facilities quite basic and only open from 8am.
Pool area well maintained.

Leisure Self

8/10

Excellent

19 Mar 2024

Brenton

The property was in a great location. Endless amounts of restaurants and entertainment right outside the hotel. The only thing I didn't like was the buffet food, the quality just wasn't there. Everything else was great though. If I was to stay again, I wouldnt do all inclusive, I would just stay there and eat everywhere but there.

Business_and_leisure Self

6/10

Pleasant

18 Mar 2024

Julie Lynne

Unfortunately our room was right above an Irish bar which sang the same songs until midnight every night, very loudly!

Leisure Partner

4/10

Poor

28 Feb 2024

SAMUEL

Very disappointed with the room and hotel food. Rooms are absolutely tiny, first room level 2 was far too noisy from bars outside so moved to level 5 which was much better. We had a broken shower door so the floor was soaked after every uses run the room smelt of urine from toilet. Asked to be moved 3 times and nothing got done. Didn’t change bed sheets when it was clear our baby had been sick on the bed but they still made up the bed. Reception was awful it took 45 minutes to check in, under staffed reception. Food was very disappointing, everything was over cooked by about 3 hours. Gym was pathetic, 1 treadmill and zero weights. Pool area was nice. Overall it’s a 4 out of 10 from us,

Leisure Family

10/10

Exceptional

03 Jan 2024

Helen

Would stay again

The reception was clean and smelt fresh on entry. The room was cleaned daily and towels changed even when they were left on the rail. As I was a solo traveller, I chose this hotel for its central location and particularly liked that the entrance doors were locked at night with security only unlocking them to allow guests access.

Self

6/10

Pleasant

24 Dec 2023

Thirumalai Govindan

A bit dated hotel but well located ….

Cons: almost no vegetarian options (other than salad)… even the soup is not vegetarian… when one goes all inclusive, it is a huge loss if you happen to be a vegetarian or a vegan
Cleaning the room is a hit or miss.. my room was at the far end of the corridor and the cleaning person showed up everyday at 3 pmish when one wanted spend some time in the room before venturing out
Check in: some of the staff are very friendly and give all details while checking in. Unfortunately the staff who checked me in, handed me the key band and some papers and said that is it. No explanation on what is where, on the all inclusive aspect etc… I could see other staff taking time to explain these aspects to the people checking in but my person was lazy and said all info are in the pamphlet and I shd read!!

Overall, great location, some excellent staff but I did not find the value for the all inclusive I paid

8/10

Excellent

05 Dec 2023

David

Very well situated with friendly staff

8/10

Excellent

30 Nov 2023

Catherine

The service at front desk was very slow to check in and when you needed help.
The staff was very friendly Though.

Leisure Family

10/10

Exceptional

21 Nov 2023

Graeme

Really good hotel. Brilliant location

Self

10/10

Exceptional

07 Nov 2023

Sandra

Lovely stay, great hotel, lots of comfy bar areas. Excellent range of drinks if you are all inclusive. Only complaint was lack of sun beds, towels on most beds by 08.30.

Partner

10/10

Exceptional

27 Oct 2023

Cheryl

A little noisy with being on the front

Leisure Family

8/10

Excellent

22 Oct 2023

Jillian

Quick break

Good stay, queueing at reception, at bar and for dinner was annoying but understandable these days. Not had to pay for a kettle in a 4* hotel before - it was mostly the irritation of going to buy supplies that annoyed us. Overall good and we would come back.

Friends_and_family Family

6/10

Pleasant

12 Nov 2022

Megan

It is in desperate need of updating, the photos are misleading. The food was ok but at least one utensil/napkin/plate was dirty at ever meal usually multiple. The room wasn’t cleaned properly there was hair on the walls and toliet paper. The Air conditioner did not work. The room was loud. The door had light streaming in from the hallway.

Leisure Partner

8/10

Excellent

13 Oct 2022

Verified traveler

Friendly, good food, clean and comfortable.

Our room wasn’t like the pictures, perhaps they are the luxury rooms.! However our room was clean and comfortable with a fridge and, charged for, safe. There were lots of extras,shampoo conditioner etc. Comfortable beds.
The restaurant was good, plenty of choices, not always hot though, but plates cleared quickly. No problems with sun beds and pool towels available. Book a sea view room, it’s too noisy late at night otherwise.
Excellent staff always helpful. A mention for Xavier on reception we were early and he found our room quickly.
I would go again, a fabulous week.

Friends_and_family Family

10/10

Exceptional

30 Jun 2022

James

Great hotel. Other than a slow check in my stay was excellent

Leisure Friends

10/10

Exceptional

19 Jun 2022

David

Nice hotel. Shower leaked, but minor inconvenience. Great location & lovely food.

Leisure Partner

6/10

Pleasant

12 Jun 2022

James

Have to get a sea view or your balcony overlooks the Las Americas strip. We paid for a double room but got a twin and took a lot of complaining for them to agree to make the bed a double. Food was ok but I would have expected better from a four star resort. Everything else was good

Leisure Partner

2/10

Poor

05 Mar 2022

Misha

Unfortunately this hotel is definitely not a 4 star property. Filthy carpets and stains along corridors was just the start. Upon checkin the hotel has been well refurbished at the bottom but the rooms need a big revamp. Rooms were tired looking and the first one we were put in had a awful sewage smell. To top things off the main pool was under reconstruction so more like a noisy building site outside and not a relaxing place to soak up the sun (this was not stated when booking through ebookers so be careful) . At the best this is a 3 star property which needs to be thoroughly cleaned and redecorated to match the bottom half. The food was poor and quality just lacked leaving us disappointed after the first night. Things were that bad that we decided to check out after the first night and move to a much better hotel 8 minute walk away (Sping Vulcano was amazing) . Please don’t be fooled by the misleading pictures as you will be disappointed.

Leisure Family

4/10

Poor

21 Feb 2022

Diptendu

Leaking bathrooms and very noisy

Leisure Family

10/10

Exceptional

16 Feb 2022

Anthony

Lovely hotel centrally located in las americas

Beautiful hotel in las americas , main pool being refurbished when we stayed was the only problem, apart from that everything else was spot on . We stayed half board and usually eat out a few nights per week but the food was the best hotel food I’ve had in a long time. Highly recommended

Partner

8/10

Excellent

05 Feb 2022

Verified traveler

Needs a little tender loving care

The staff are terrific, especial Nicole on the front desk and Marcus in the luggage room. The restaurant staff are very good. Physically, the property could really do with renovation. Wood surfaces such as doors have been painted too many times. The balcony door is very hard to lock and the corridors are little with unbecoming fluorescent lights. The bathrooms are efficient and the soaps are good. A spiffing up is in order.

Self

10/10

Exceptional

17 Jan 2022

Massimiliano

I stayed in this hotel for 6 days whit my brother and we’ve had the all inclusive option
All the staff is very friendly and professional ready to help you if needed in all the departments
There is a lot of selection in the buffet for breakfast lunch and dinner and the food was always hot and the trays always topped up
Excellent experience

Leisure Family

4/10

Poor

04 Jan 2022

Zhanna

This place is 2,5 stars. Outdated , terrible food , pool not heated.

Leisure Family

6/10

Pleasant

01 Jan 2022

Armando

Good beach location

Good enough for a short stay. Corridors are a bit dated but rooms are adequate. Breakfast is good. Service is friendly. Great location near beach. Very expensive during the few nights before New Year, to be expected.

Self

10/10

Exceptional

28 Sep 2021

Adriana

Liked it!

Lovely hotel. Staff was super sweet at reception, pool and breakfast. Great with the bar by the pool. Rooms a bit noisy if on the lower levels, but apart from that no complaints!

Partner

10/10

Exceptional

09 Aug 2021

Verified traveler

Fantastic hotel in an excellent location for exploring Playa de las Americas. Really attentive staff, who were super helpful. Rooms comfortable. Lovely pool! Delicious breakfast.

Leisure Partner

10/10

Exceptional

23 Mar 2020

Verified traveler

People were kind and always with a big smile. Great choices of good and good quality,

Friends_and_family Family

4/10

Poor

27 Feb 2020

A throwback in almost every way

A typical Spanish 4 star with grumpy over worked reception staff, all the \"normal\" apply here, rooms are small but comfortable, there is A/C which is a bonus but it isn't that effective in Feb, cant imagine it will be fun in the hotter months. The food comes straight out of the 70's eggs are only cooked one way....badly, the \"bacon\" is awful, sausages are tasteless, but the other breakfast bits are fine, didn't have lunch or dinner as there are much better options nearby, It really is a throwback to the costa holidays of the end of the last century

Given H10's lofty reputation I expected better than this

Self

10/10

Exceptional

10 Feb 2020

Verified traveler

Location and pool bar really good and all inclusive top shelf brands

Sun beds to congested , and no self service drinks for all inclusive

Leisure Friends

8/10

Excellent

09 Feb 2020

Verified traveler

Can not fault the staff, especially cleaning, grounds keepers, poor bar staff and ladies on the front desk. Place was immaculate always. Amazing pool landscaping. However hallways on room floors need some modernisation still. Gym needs some long standing equipment repairs to be done.

Leisure Partner

6/10

Pleasant

13 Jan 2020

Raymond

Disappointing Restaurant

Disappointed in Dining Room. Three times in 12 days waiters cleared my table including a full glass of wine and other personal paper when I was going to buffet for food. Queuing system to have paper filled in then signed before entering in evening very frustrating. Waiters rushed off their feet. Too many men in dark suites me thinks. Check in was slow . Food quality very variable from excellent to a roast beef joint that required a jack hammer to cut it

Self

8/10

Excellent

03 Jan 2020

Verified traveler

Nice new year event!!!

Very nice stay during year end and new year. There are slot of acvities and events. Furthernore staffs are very friendly so helpful for family. Buffet is good and every day change menu. Drink including bottle of wine is reasonable. Pool is cooler to swim in this season.
I want to back again soon.
Best regards,
Yasuo Oba

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Verified traveler

Having stayed at the gara suites previously for a few days we were ready to catch a flight home. However this hotel totally changed our opinion of tenerife. From the moment of arrival, where a glass of bubbly awaited whilst we checked in, the whole whole stay was made perfect by the excellent cuisine, pleasant staff and great facilities. New Years Eve was fantastic, the effort the hotel put in for the gala was second to none. We will be returning next year.

Leisure Partner

4/10

Poor

24 Dec 2019

Kingsley

Noisy H10

Appaling room - number 254- which is on top of the very large Irish Bar below - sliding doors in room wouldn't close so loud music and related street noise couldn't be muffled- street noise continued until 5am!

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

Was allocated room on 9th floor (top). 1 double room, one twin, living area, balcony with 4 sunbeds, table & 4 chairs. Superb.

Leisure

8/10

Excellent

29 Nov 2019

Marvin

In the center of everything, lots of restaurants and bars within a couple of blocks

Leisure Partner

8/10

Excellent

27 Nov 2019

Verified traveler

The food buffet was amazing and I never felt more value for the quality and quantity and creativity of the food. The staff in the restaurant could be slightly more friendlier for the floor staff because the chefs were amazing. Quite aggressive when they ask for drinks as you have to pay. Location is centrally located for all the major places to shop like a 15 mins walk to the main malls etc. The pool benches are too near to each other considering I went in Nov was super filled up so imagining summer time but overall: super highly recommended especially the food! I mean do not even need to go out to eat cause the breakfast and dinner spread was just phenomenal and there are many things to do and bars to visit outside and within the hotel . Will definitely visit again! Thank you once again muchas Gracias!

Leisure Self

8/10

Excellent

19 Nov 2019

Verified traveler

Very pleasant and clean hotel right in the centre of everything, would definitely recommend! Only downside was member of staff on reception who checked us in was very rude and unsure of what she was doing, but based on the rest of the service we soon got over this.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

Great hotel, long queue always at the front desk so just be prepared to wait a little bit if you need anything, but overall I had a great experience and would come back!

Leisure Self

10/10

Exceptional

11 Nov 2019

Verified traveler

Location was perfect. Staff so friendly and helpful.

Leisure Partner

6/10

Pleasant

21 Oct 2019

Graham

Rooms are tied and in need of updating,there was a sink in the middle our room for some reason and there was a bath with a shower head over it in way of a proper shower.the walls of the bathroom were mouldy.

Leisure Family

8/10

Excellent

16 Oct 2019

Verified traveler

Beautiful hotel, everything you could want, the only negatives I would say we're meal times, queues to get in some nights then the tables are very close together , can't always get to see what dishes there are as very busy, think if they had different servings might help ease thevsituation, the pools were lovely, just sun beds were very close to each other and like most hotels beds were taken before 9 most days with towels on them and no people coming to sit on them until later in the day , very clean throughout the hotel and friendly helpful staff .

Leisure Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Just a wonderful hotel. Gteat location. Had a really fabulous time.

Leisure Partner

10/10

Exceptional

10 Oct 2019

Verified traveler

The staff are very welcoming and helpful which made our stay extremely enjoyable.

Leisure Partner

6/10

Pleasant

12 Sep 2019

Sarah

Had to wake up every morning at 8 just to be able to get a seat by the pool not enough sun bed space at all.
All members of staff were lovely and I cannot stress how friendly they was. However, it was VERY short staffed. There would be one member of staff taking all the orders! I waited 30 mins to be served before we got fed up an left!
As a fussy eater I did not enjoy the food however that’s not to say others would. Fresh cooked meats was always available. We ate our tea out every night and dinner but we enjoyed the breakfast.
The hotel was spotless it’s just a shame it’s let down by slow service and lack of pool space.
Milkies coffe shop in the hotel is AMAZING. Although they do need more staff working there as it’s very popular, fills up really quickly an sometimes there is only 1 member of staff taking and making the orders

Partner

10/10

Exceptional

06 Sep 2019

Verified traveler

The only complaint I would have which isn’t unique to this hotel is the sun beds at the pool. People queued from early hours to get these put towels on them and we noted on the days we were at pool in some cases didn’t come back to mid day. Hotel did put notes on beds but a better deterrent I feel would have been to remove towels after an hour if no one was on them. Only complaint though and as I say not unique to this hotel.

Leisure Family

10/10

Exceptional

21 Aug 2019

Verified traveler

4th time in 4 years at this property which says a lot. Hotel location is perfect by the promenade which is great for walks towards Los Cristianos or Adeje. Rooms are nice, clean and have good views whichever direction your room faces. Pools x3 and areas around pools are brilliant- beautiful gardens and lots of sun terraces with plentiful sunbeds and brollies. Hotel lounge and bar areas are stunning. We go half board and sometimes go for lunch instead of evening meal as there are lots of lovely places to eat close by. You can have breakfast on the terrace which is lovely too. Food is good and always a good choice to suit all tastes.
Will definitely be back next year.

Leisure Partner

4/10

Poor

10 Jul 2019

Verified traveler

Uncomfortable

Few things to know. If you like going out, the location is fabulous because it’s within a 5 minute walk to clubs and bars. However, the beach in the photo is not the one behind it. That is a rock beach and is pretty unusable. The bed was the hardiest we have ever slept on and the linens were rough. And the floor was always dirty because it’s tile so everything sticks to you. The staff is very polite. However there is no disclosure anywhere or by anyone that if you purchase half board, that water isn’t even included in the meal and you will be billed at the end of your stay. I don’t like that this information is nowhere to be found or told to you when you check in. The saving grace was the fun you have while in Tenerife

Friends_and_family Family

10/10

Exceptional

04 Jun 2019

Verified traveler

The hotel staff were excellent, helpful and friendly
The hotel itself has good entertainment in the evenings and the food is good, the Japanese restaurant is a great night out

Leisure Partner

10/10

Exceptional

30 May 2019

Verified traveler

Had everything needed for a relaxing holiday in the sun.

Would have preferred better selection of fresh vegetables but assume these are hard to come by on the Island.

Our room was (351) over the Disco area which was very noisy at times

Leisure Partner

10/10

Exceptional

17 May 2019

Andrew

Great Hotel and Service

Fabulous Hotel, plenty to do with lots of choice and variety (food, drinks, pool etc)

Partner

6/10

Pleasant

21 Apr 2019

John

Going down hill fast

Having stayed at this hotel in several occasions we were again looking forwArd to it but sadly it seems to be going down hill. We were half board and what a waste of money that was as we ate out on 5 of the 7 night as the food was sadly shocking, a huge disappointment when food plays a large part of any holiday, room only if we go again, breakfast was even dreadful

Family

2/10

Poor

24 Mar 2019

Gillian

Noisy room and rude staff

We booked to stay here for 6 nights for our babymoon hoping that 4 star and a bit of luxury would allow us to relax and unwind.
We arrived mid evening to a fairly straight forward check in process although we were immediately worried as there was hoards of people in the street outside the hotel at a st Patrick’s Day party happening in the Irish bar next door.
We were given our room number, (and very little instruction of how to find the room or how to find any restaurants in the hotel)
Immediately upon entering our room we realised it was in the basement with a small brick wall and a fence for a view, leading directly onto the street behind which was full of party goers. At 7.30pm the room was already very noisy from the party.
The room itself was dated and grubby but the beds seemed clean.
We immediately went back to reception and asked to move rooms - we were told the hotel was full, although rooms still appeared available to book on various sites online.
In short we went to reception 4 times to complain about the noise and each time we were treated like pests and fobbed off and told to go away.
The noise was so bad we could hear every word of every song playing next door which stopped at 5.30am. We then woke to hammers and drills at 8am!
The manager was friendly and helpful when we asked to leave but was beaten down by the unfriendly, rude Sandra in reservations who made us feel very unwelcome and upset.
I would not recommend this hotel! Avoid!!!

Partner

10/10

Exceptional

21 Mar 2019

Verified traveler

We were given a free room upgrade from a Seaview double to a private bungalow (although not strictly a bungalow as had two floors).
Went half board so got breakfast and evening meals included, was only an extra £80 from B&B and food was fantastic, better earlier in the service than later though.
We had a late return flight, hotel allowed us to stay and use facilities after checking out and even provided a FOC 30 minute courtesy room to allow us to freshen up before our flight home.

Leisure Partner

8/10

Excellent

14 Mar 2019

Verified traveler

had to move room as the one allocated was above a pub and i couldnt sleep forbthe music that played until the small hours

Leisure Partner

10/10

Exceptional

12 Mar 2019

Verified traveler

Staff superb all friendly, happy in their work and always willing to help. Hotel clean and first class, only 1 thing please please supply kettle and cups tea and coffee rooms, even smallest hotels do that these days. Food and choice was first class always hot, plenty available even if late down to dinner still full Choice. We arrived late due to flight delay and evening meal was due to finish as we went into reception, they did a basic book in to get us fed and stored suitcases so that we could eat in comfort and then sort out main booking once we were> Staff in restaurant were still attentive even though we only ones there. During week service at pool bar was exemplary., also same at Mikes Coffee bar. Price for drinks, snacks etc were not excessive. Hotel extremely well maintained with work constantly being kept on top of but with no disruption to guests. A first class hotel well worthy of 4 stars if not more

Leisure Partner