Name: Alexandre Gala
Address: Avenida Arquitecto Gomez Cuesta, 3, Playa De Las Americas, 38660, ES

Alexandre Gala

Tenerife · Spain

Avenida Arquitecto Gomez Cuesta, 3View location

100 reviews shown

8/10

Excellent

13 Jul 2026

Catherine

Hotel was good. Clean room daily and no problem getting sunbeds around the pool.
Food was good with lots of choice in the restaurant.
Really helpful staff on reception.
No noise at all at night.
Only reason I would not return is the close proximity to Veronicas and the rubbish and dodgy people that are in that area.
I could not fault the hotel though and we enjoyed our stay.

Family_with_children

6/10

Pleasant

25 Jun 2026

James

Our arrival was positive with a clean reception and efficient staff. However, we had to explicitly ask for our promotional room credit, which had also been \"conveniently\" omitted from my parents' room when they checked in the day before. Once challenged, it was added, but it felt odd. The rooms were spacious but tired, and due to the staggered design, the \"sea view\" was only visible from one corner of the balcony, with the other facing the mountain.

The pool area is very clean, though sunbed reserving is an annoying daily issue despite rules against it. The main pool is a uniform 6 feet deep, so take care with kids. While the salad bar and live-cooking stations were great, the hot buffet was disappointing, oily, and heavily stewed, with theme nights completely missing the mark. Standard drinks were good, but cocktails aren't worth paying extra for. Be careful with premium spirits; we ordered a familiar premium gin using our credit, it tasted completely wrong, and my wife was violently sick an hour later.

Staff work hard and a €5 tip goes a long way, but check-out was a letdown. We were abruptly told we owed money, only to find the bar had lumped all drinks onto one room and included charges from before we even checked in. Reception was blunt, refusing to help and telling us to sort it with the bar. Overall, track your bills closely.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Dan

Great value, amazing staff, and fun entertainment!
For the price, this hotel is a great option. Our rooms were perfectly clean, and the pool bar is excellent for a day in the sun with the kids. A huge special thanks to reception for moving us to a beautiful, quiet garden room after our first night to get away from the outside noise. We also loved the entertainment on a few of the nights; the magician was fantastic and kept us in the hotel after dinner. Would definitely stay again!

Family_with_children

8/10

Excellent

25 May 2026

John

No complaints about the hotel or staff - pleasant and engaging holiday

8/10

Excellent

24 May 2026

Moreno

Es un hotel 4 estrellas muy limpio el staff fantástico la comida un poco de lo mismo pero hay q recordar q de hechoel turismo británico es el mayormente de ve aqui pero por lo demás muy bien todo

Business Family_with_children

10/10

Exceptional

22 May 2026

Alex

Very fresh and modern hotel with good facilities and friendly staff

Partner

10/10

Exceptional

20 Apr 2026

Sarah

Lovely stay at Alexande Gala. Room was spacious and clean. Plenty of space at the pool, although sadly some people would claim their spots early and not appear until the afternoon. Staff were friendly and helpful, had an issue with being overcharged on checkout but this was later resolved. Food was OK, a good range but not always to my taste or very warm. Spa was lovely on an overcast day. Central location, just off the beach. Plenty of bars and restaurants very nearby. Great spot to go for a walk to Costa Adeje or Los Cristianos. Only advice is to keep an eye on what you order, all purchases are added to your room and you pay at the end, you could easily overspend if you aren't careful.

Self

6/10

Pleasant

14 Apr 2026

shukria

Hotellet havde en rigtig god beliggenhed, men rengøringen af værelset var mangelfuld. Der blev kun skiftet håndklæder, mens badeværelset ikke blev gjort ordentligt rent. Derudover fungerede Wi-Fi ikke.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Great location. Very clean room. Staff very friendly. Food very beige and more 2/3* - as if the chef and his team have lost their enjoyment in cooking

Friends_and_family Family

2/10

Poor

07 Apr 2026

Cedric

La nourriture est médiocre. Le bruit est omniprésent dans tout l’hôtel. Impossible de dormir le soir entre les boîtes de nuit, les bars à l’extérieur et la musique, trop forte du mini disco et du spectacle, du soir, des odeurs d’œuf, pourris jusqu’à la réception du aux égouts, bref à éviter.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Anthony

Excellent staff - intermittent WiFi and one of the lifts broken all week

6/10

Pleasant

14 Mar 2026

Prasad

The staff were friendly and very helpful. Unfortunately, due to an issue with the booking, I did not receive the half-board option. I suspect this may have been related to Hotels.com rather than the hotel itself.
The hotel amenities were good and the food was really enjoyable. We requested a quiet room and the hotel accommodated this, although the area can be quite busy at night so some noise was unavoidable.
The location was very convenient, though walking around the area in the evenings sometimes felt a bit uncomfortable. There was also a locker in the room available for an extra fee. I had an issue with my luggage lock and the hotel staff helped resolve it, which I really appreciated.
The evening shows were also a nice touch and added to the overall experience.
Overall it is a comfortable hotel in a convenient location.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Kassime

Clean room. Staff friendly. Good system you can book to your room. Nice grand lobby, good functions arcade rooms, children rooms. Few pools, park.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Jonathan

Clean, excellent staff.

Self

8/10

Excellent

17 Feb 2026

John

Ice hotel, pleasant staff and I appreciated the receptionist aocating

8/10

Excellent

10 Feb 2026

Rebecca

Fabulous clean room, maybe offer more selection of teas. Friendly staff especially reception. Lovely clean pool area and everything easily accessible

6/10

Pleasant

16 Jan 2026

Brandon

Room was very run down, balcony was very small. Food was edible but most of the hot food was cold. Gym in the spa was very old equipment, poor hygiene and not cleaned very often. Felt like I was totally ripped off staying here.

Leisure Self

8/10

Excellent

03 Jan 2026

colin

Food very good

Partner

8/10

Excellent

28 Dec 2025

Jerome

The property and room is very clean, well kept / managed. I recommend

10/10

Exceptional

28 Dec 2025

Wenche Sirijord

Det var helt fint, kunne vært færre håndklær som solte seg

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Helen

A warm welcome, into a very inviting and classy Christmas decorated reception!
Swift and easy check- in. The room was spacious and spotless with one of the best showers I’ve ever had !

Self

10/10

Exceptional

22 Dec 2025

Traian-Bogdan

Second stay at Alexandre Gala and the services provided met expectations, making for a smooth and enjoyable stay. The food was good and well-prepared. The room was clean and comfortable, which added to the overall positive atmosphere. The staff were helpful and attentive, ensuring all needs were met. I would definitely recommend this hotel!

8/10

Excellent

19 Dec 2025

Adam

Nice looking hotel inside and out. Good location. The spa is nice and massages good value. Natalia on reception is lovely, a real credit to your team. The food was nice and a great variety. Unfortunately let down by a few points - the dining hall is chaos. Poorly laid out. Often hard to find a cleared/clean table. Hard to get staffs attention for a drink in the dining hall. No irons are available for guests - we were told to use the laundry (fee). Found it unusual that the exact same drinks are served so differently for all inclusive / non all inclusive guests. For example, the exact same cocktails are served in nice glasses and with fruit decorations etc to paid guests but to all inclusive guests come in small basic glasses with no fruit etc. Another example, soft drinks are served in pint glasses with lemons for paying guests but plastic cups for all inclusive guests. It feels like all inclusive guests are penalised for some reason. Evening / bar snacks are almost non existent so fill up on dinner! Overall however - decent value for money.

Leisure Partner

8/10

Excellent

17 Dec 2025

Andriejus

Rooms needs refurbish

Partner

10/10

Exceptional

10 Dec 2025

Deborah

Lovley hotel spotless food lovley excellent location will definatley return

Leisure Self

10/10

Exceptional

15 Nov 2025

Denise Margaret

Clean lovely large room, staff were excellent very friendly and helpful. Would definitely stay in this beautiful hotel again.

Leisure Friends

6/10

Pleasant

02 Nov 2025

Eileen

The flat was very nicely situated in the old town with the ability to get to all the sites and the many restaurants & bars.
The flat its self was situated in the 7th floor of a 1950”s building with a very old fashion 2 person lift that did not work very well and at times not at all. The walk up 7 flights of stairs was very tiring after walking all day.
The water pressure and hot water to the shower was again very hit & miss.
The beds were comfortable, 3 doubles and 1 single room. Contact with the owner was very poor so our questions went unanswered.

4/10

Poor

06 Oct 2025

Claire

Place was clean it just wasnt for me. Good enough to rest your head. Service in the dining room was awful staff arguing with each other and felt like a bad canteen took ages to get drinks served and at times weren’t offered any at all. Good choice of food but felt like cattle being served with noisy servers slopping all the leftovers into tubs in front of you as you were eating.

Partner

10/10

Exceptional

01 Oct 2025

David

Everything was good

Leisure Self

10/10

Exceptional

01 Oct 2025

Susan Lisa Mclinden

Hotel very well
Maintained great room and very comfortable bed. Great location lots of bars and restaurants and shopping near by

Leisure Family

10/10

Exceptional

28 Sep 2025

Georgia

Cant complain about anything, we asked for a room upgrade on booking and to our surprise they had done so, even with a bottle of bubbly. The hotel is very clean, the staff are friendly and the rooms are comfy and large. Would stay again.

Friends_and_family Friends

8/10

Excellent

08 Jul 2025

Bartlomiej

Week whit daughter..

The hotel was really good..
Perfect location, walking distance to restaurant, shops and beach..
Lovel spa and great pool area..
I spent a week with my daughter at Alexandre Gala and we liked it..
Just one think what i didn't like its the breakfast, and coffee ..but that's just my opinion..

I recommended the hotel and i will gladly come back.
Thank you for the good time...

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Anthony

Everything was great however no clear indication of what food and drinks where in the all inclusive package outside of the dinning hall.

Friends_and_family Family

8/10

Excellent

19 May 2025

debbie

Check in/out easy. The hotel is very nice, great pool area. Enjoyed the spa. Half board was a bonus…I didn’t know I booked that option…saved a lot of money on food! Beds are harder, room cleaned everyday, coffeemaker in room.

Leisure Partner

10/10

Exceptional

05 May 2025

Mr PAUL

Anybody reading this take stock, booked this hotel on a quick break to Tenerife. The hotel was excellent,
Location walking distance to beach, shopping, restaurants.
Management were very professional, polite, helpful.
Catering staff took pride in their hospitality making sure food was presented and cooked to a high standard
Cleaning staff who were always extremely busy in hotel and accommodation, pool and bar deserved a special mention.
35 years travelling hotels with business and pleasure, far more than most people could imagine this hotel provides everything you need.
Some major chain hotels in uk could do with a week holiday here to understand customer focus.
Thank you I will return.

Partner

10/10

Exceptional

13 Apr 2025

Paul

Great hotel

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Sharsha Raeeza

Had a very pleasant stay here. The staff have been very kind and even gave me a bottle of fizz to celebrate my birthday.

Everything is pretty much walkable. Only a couple of issues, the music from Veronica’s blares at silly o’clock in the morning, you have to pay for drinks (even water) when you have half board (dinner/lunch). The waiters can just rush you when you have either just sit down or are mid mouthful. Other than that, first time solo travelling and i felt very safe and very frequently people!

Leisure Self

6/10

Pleasant

28 Mar 2025

Juraj

overal it was clean, great location and staf was very friendly no problem there, however must point few issues not much food choices very repetitive, tv exploaded in middle of the night sorted next day t bff tho but was not pleasant experince, 3days room not claned despite having “please clean my room sign” on the door and going out, getting to the room is not convinient, all rooms are with balcony but noone tells you prior booking your is on the ground with option to upgrade. at dinner time even water costs 2,50€ as thre is no jar or dispenser available.

10/10

Exceptional

27 Mar 2025

tommy

The cleaning of the room each morning and loved how they made our beds and cleaned our bathroom but their was one thing that was not good and it was the night club every night till four in the morning. Did not get much sleep apart from that our stay was lovely and would return again thank you

Leisure

8/10

Excellent

27 Mar 2025

Susan

The hotel had everything you could want for a holiday. I asked for a quiet room and was upgraded to a superior room. One of the female bar staff (entertainment bar)was quite surly.
The toilet in the bathroom was a little too low which could present a problem for the elderly with mobility problems.

10/10

Exceptional

26 Mar 2025

John

Brilliant hotel

Leisure Partner

10/10

Exceptional

22 Mar 2025

Daniel

Fantastic location, staff friendly and perfect sleep

Leisure Self

8/10

Excellent

08 Jan 2025

Vanessa

short stay

The Hotel is Ok, the staff are excellent.

Rooms good. Gym - old and not well looked after and doesn't open until 10 am! The pool area is lovely BUT people putting towels on sunbeds nd not turning up till after midday is a big issue. Kids in the whirlpool, means the adults don't get a look in! I know not the hotel's thought but I think it needs to be managed better.

half board is OK. Food is average to OK , the staff serving the food really nice, but the guys doing the tables with drinks, clearing etc, very rude, no one welcomes you and gives you a table, but if you sit at a table the guys don't like it, they wave their arms and tell you to move ! even if you have your food in front of you.

Self

10/10

Exceptional

24 Dec 2024

david

A little issue on check in but that was 100% MY fault. I found all the staff to be polite and professional. Room was good and well maintained. Pool area also well maintained. All in all a nice hotel and if i was ever in that area again wouldn't hesitate to stay.

Self

10/10

Exceptional

02 Nov 2024

Donna

Fab hotel my 3rd visit here now and hopefully going bk in January xxx

Partner

8/10

Excellent

25 Oct 2024

Verified traveler

Séjour en famille

Très bon séjour en famille. Insonorisation un peu faible, personnels très gentils. Thème pour les repas change tous les jours. À conseiller

Friends_and_family Family

6/10

Pleasant

16 Oct 2024

Jaeme

Bedding was dirty when arrived.

They need more security features around the hotel. No CCTV anywhere other than the reception.

We were moved rooms and the air con didn’t work.

Otherwise everything else was good. We would stay again but perhaps only for b&b

Leisure Partner

6/10

Pleasant

15 Oct 2024

Verified traveler

Not as described

Was told we would have a room upgrade as im a platinum vip member of hotels.com but never had a room upgrade was told we would have 39 euro drink and food allowance didnt get that either was told hotel had aircon and it was red hot in there no aircon very uncomfortable not very pleased as i use this website once or twice a month

Friends_and_family Friends

10/10

Exceptional

23 Jun 2024

Leila Sadat

Nice setting, excellent restaurant, friendly staff.

Leisure Partner

8/10

Excellent

31 May 2024

Conner

Clean & Tidy

Leisure Friends

10/10

Exceptional

27 May 2024

Helen

Fabulous hotel!

Leisure Partner

4/10

Poor

26 May 2024

Thomas

Dirty, noisy, poor food quality.

Leisure Partner

10/10

Exceptional

13 May 2024

Don’t take any food options

Hotel is amazing and very close to the beach
Food was really bad. Mostly cold by the time we got there.
Hash browns missing every morning
Drinks very diluted
Coffee no taste.

Friends_and_family Family

8/10

Excellent

11 May 2024

Irene

Hôtel très bien placé proche plage de las americas et proche bars branchés, restos boutique etc.
Seul hic le petit déjeuner qui est vraiment de mauvaise qualité.

Friends_and_family Family

4/10

Poor

07 May 2024

Jamala S

Our stay at this hotel was different from what we hoped for. We reluctantly chose this hotel as our usual hotel was fully booked for our dates.

Firstly, the staff is fantastic. However, leadership/management needs to manage the property better. You possess ineffective leadership skills, and it is apparent. Other guests complained about some issues, and your vague/generic responses indicate you need more decision-making and problem-solving skills, further proving your leadership style needs to change.

Secondly, no guest wants to walk into a dirty room after a long flight. Our room was infested with dead spiders and cobwebs, a clear sign that it had not been cleaned before our arrival- a truly terrible experience. The housekeeper who came in was pleasant. She cleaned the room and left us insecticide spray. We weren't even offered another room.

Thirdly, one day, we decided to spend some time in the room before heading out on the strip. We ate out a lot due to the same kind of food/limited options. We heard heavy water flowing; I thought the kids left the faucet open; it was water flowing heavily from our ceiling, another nightmare.The horror we would've faced if we were out at that time.I have never been on vacation counting down to leave; my kids wanted to return home, we travel a lot. This was such a bad experience at this hotel. Wifi doesn't work in the room, and there are no ironing boards/irons like regular hotels
PROS: convenient, many restaurants/bars, Siam Park, etc.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2024

Nicholas

Very good staff, ideal location, very clean and good range of food

Leisure Friends

10/10

Exceptional

26 Jan 2024

Emma

Good if you want to go clubbing all night however we was facing th pool and was quite in the room at night

Leisure Family

10/10

Exceptional

04 Jul 2023

Benjamin

Excellent hotel

This hotel was an excellent stay. The rooms were incredibly clean, staff was very friendly the food was nice it was a great hotel for our stay really pleased with this experience.

Friends_and_family Friends

2/10

Poor

12 Feb 2023

Adrian

Just returned from 4 night stay here upon arrival then made to additional room fees not mentioned in original booking. Food repetitive like school canteen. Staff slow to serve in the bars, reception and restaurant. This was ment to be a relaxing first time break in Tenerife nothing more than a nightmare. Don't stay here look elsewhere

Leisure Friends

10/10

Exceptional

07 Jan 2023

Richard

Nice surprise find

Could not fault the stay we had here. Food was excellent. Cleaning was fist class. Staff were attentive. The pool bar was very good. Would stay again.

Friends_and_family Family

10/10

Exceptional

26 Aug 2022

Barbara

Great vacation! I recommend this hotel. Food was great, you can find anything you like, lot of vegetables, different kind of meat, seafood, pasta, cakes, ice cream. We were enjoying also bar, refreshing sangria, mojito, beer was good(we are from a beer country). There might be queues on bar, but we have never waited more than couple minutes. When the hotel is full you wait longer on your drinks in restaurant too, but we are not blaming staff, they were working really hard. Just across the street from nice beach.

Leisure Family

8/10

Excellent

11 Jun 2022

Peter

Nice hotel just bar staff a bit slow to serve your drinks as they like to talk to each other

Leisure Partner

8/10

Excellent

18 May 2022

Ana Maria Ojeda

Excellent location near the beach (although rooms facing the main street are suffering from the surrounding noise).

Good quality of facilities and amenities. Good food, and excellent staff (reception, animation, restaurant)

Leisure Family

6/10

Pleasant

08 Mar 2022

David

Was amazed you have to pay to use the safe in the room. Pool Towels are available but you have to pay each time you changed them. Had to argue with reception to change room after the room we was given DID NOT have a pool view, when we had booked and payed for a room with a pool view.

Leisure Partner

6/10

Pleasant

12 Feb 2022

Vainora

The lady in reception on 04/02/2022 around 7-8pm was nice,freandly and help me with my request,the man same day/time wasnt nice.
Cleaners was good too. The restaurant cheff was very,very rood. One time he cooked chicken breast to my child abd chicken was row.i ask him can he cooked more and he wasnt happy.Next time pancakes was black over coocked my husband took them and live it on another side and took normal pancakes and kichen chef told my husband “is not normal to to that” thats mean im paying monney for the food and we have to eat what he give us?????
Every morming same good.

Friends_and_family Family

10/10

Exceptional

26 Jan 2022

Madeleine

Comfortable bed, clean room, nice terrace by the room. A little noisy until 11pm/midnight, as we were by the bar.

Great pool, jacuzzi, and view of the sea. Peaceful terrace with plenty of beds (in January).

Breakfast was excellent, and dinner was lovely but not quite as good as the breakfast in terms of quality.

Great value for money overall for half board.

Friendly and helpful staff.

Gym weights equipment fairly good but not maintained well, and cardio old and broken. We were not notified that the indoor pool and spa would be closed when booking (for maintenance), which was very disappointing as it was the reason we chose between two hotels. This was the only downside.

The hotel need to update their description, as we were worried about the note saying we needed a PCR, despite this not matching the Canary Islands guidance. We didn't see this until we were boarding and checking the app for directions, and had a very panicked flight.

Leisure Partner

10/10

Exceptional

08 Nov 2021

Graeme

Just returned from a weeks stay in Tenerife at Hotel Gala. The hotel was clean and our Club Alexandre room was well equipped. We were staying on an all inclusive rate and the food in the hotel was enjoyable. I prefer to eat fresh salads and Spanish style dishes and there was always a good selection of meat and seafood dishes to my and my wife's taste on offer. Drinks are only served by staff members, upon presentation of your room key, so bar service could be slow at times, but this never impacted massively upon our holiday.

The pool and sunlounger deck was clean and tidy. Not a huge amount of sunbeds but this may be a covid/social distancing related issue.

Really enjoyed our holiday and would likely return to this hotel in future.

Leisure Partner

6/10

Pleasant

22 Oct 2021

Laura

Nice decor, great location, terrible kids entertainment, actually none. Poor breakfast

Leisure Family_with_children

8/10

Excellent

12 Sep 2021

Maitiu

Good hotel with nice pool

Enjoyed our stay here, room we got was renovated and comfortable. Hotel food was basic so we usually ate outside. The hotel doesn’t offer irons either, so make sure to iron your clothes before or you’ll be stuck paying ridiculous prices per item of clothing to be ironed.

Partner

10/10

Exceptional

27 Aug 2021

Verified traveler

Amazing

Amazing

Friends_and_family Family

6/10

Pleasant

05 Apr 2021

Maria

My stay was a bit frustrating. The parking in the hotel is very small, and they sold me a parking ticket for a day, but when I went to park there were no spots available. I had to circle the parking lot multiple times in search for a spot, only to end up back on the street to find parking.

In terms of the hotel, it's okay for the price I suppose, but for me this was not a 4 star hotel.

Self

10/10

Exceptional

14 Dec 2020

Oscar

Staff was very friendly.
Great location

Self

10/10

Exceptional

13 Nov 2020

Michael

Nice clean hotel

Friends_and_family Friends

8/10

Excellent

11 Nov 2020

Verified traveler

Unexpected Break

Great location, great pool area . Felt very safe with all procedures in place due to COVID. Would definitely stay again

Friends_and_family Friends

10/10

Exceptional

11 Aug 2019

carla

Overall my family really enjoyed our stay, there was a nice selection of food and the service was excellent, it was a lovely gesture of the hotel giving my son a bottle of complementary champagne for his 18 birthday,

Friends_and_family Family

4/10

Poor

04 Feb 2019

Verified traveler

Everything outside the hotel was nice however the hotel service and staff was bad

6/10

Pleasant

28 Dec 2018

Ian

Nowhere near as good as last year

Stayed here last year and really enjoyed it. Food was quiet good last year. Food this was awful. Cleaners are great. Restaurant staff all as miserable as sin. Our room was one of the older rooms at road level. We had drug dealers and prostitutes do deals outside our window. Will not be staying here next year. Upside pool area is fine.

Partner

8/10

Excellent

04 Dec 2018

Verified traveler

A very good hotel. We had one bad experience, just at check-in where the person was very unfriendly and unwelcoming. Apart from that we had a very enjoyable experience at the hotel. The staff were generally very friendly and helpful, the food was good and the pool and spa areas were excellent.

6/10

Pleasant

02 Dec 2018

Gunnar Orn

Mediocre at best.

Let's get the bad thing out of the way. If you want to sleep before midnight and loud music annoys you then forget about sleeping early since there is a concert in the lobby every evening from 20:00 - 23:59 and the hotel room shakes meanwhile. You need to pay for everything extra like the safe, coffee for your room and even for them to open the fridge. The reception staff that were +50 years old are not nice but the younger one were really nice. Breakfast was okay but lunch/dinner was fantastic. Really nice spa and gym but the pool in the spa had too much chlorine. I had a massage that was fantastic. The outdoor pool was nice and the pool area also. The location in really good with a lot of stores and restaurants nearby. The beds in the room was just the right stiffness for me but the legs were lose so when I turned in the bed I almost got seasick. Overall I was just above satisfied but I would not stay there again and can't recommend this hotel.

Family

10/10

Exceptional

30 Nov 2018

Verified traveler

Really friendly and welcoming staff. No cash hotel. Good location to a varity of bars, beaches, shops and restaurants. Would stay again.

2/10

Poor

25 Nov 2017

Horror show

It's almost worth going just to see how bad this place is....from the decaying jungle hanging in the atrium..the surly staff to without doubt the worst food I have ever seen served in a hotel anywhere....avoid this place like the plague !

8/10

Excellent

28 Mar 2016

Verified traveler

Tenerife Mar. 15/22nd

Enjoyable stay , good varied food. Some updating was being carried on e.g. Painting but didn't intrude.Irish Pub nearby, was St Patrick's Day whilst we were there. Avoid rooms 600- 630 as these face the nightlife. Could be really noisy in Hi-season.

Partner

8/10

Excellent

15 Mar 2016

Verified traveler

This is the second time we have stayed at Hotel Gala. The food is excellent and always has a wide range and variety. The hotel is near the beach and has a variety of entertainment nearby. The hotel is clean and tidy with unusal vegetation as decoration ! The hotel entertainment is ok. The rooms are clean and sufficient but the mattresses could be improved. We shall definitely book again.

8/10

Excellent

25 Jan 2016

Stuart

GALA HOTEL Los Americas

Stayed at the Gala many times always got good service from very friendly staff. Not so many English people so the food has more Italian German and of course Spanish kind of flavours. Rooms are good bathrooms all work plenty of hot water clean towels every day all standard stuff the location suits us near Veronicas ( never been in though ) 70 years old no rock & roll there.

Partner

8/10

Excellent

15 Aug 2014

sarah

Nice hotel closed to beach.

1. grand hotel but was surprise there was no air con in the reception area and dinner.
2. hotel situated in a very convenience location, lots of restaurants and shops nearby and beach is within minutes of walking.

3.good entertainments in the evening for adults and kids.

4. hotel is not very far from the airport.

8/10

Excellent

25 Feb 2014

F J

Good Location

Good reasonable 4 Star Hotel, clean with friendly staff and good amenities. Immediate locality not great, but hotel within short walking distance of main resort.

10/10

Exceptional

04 Feb 2014

Kaiser

Great Hotel

We (2 couples late 50's) stayed for 10 days at the Gala Hotel in Jan 2014. It was one of the best holidays we have had in the Canaries. Don't be mislaid by our advanced years we like to go out at night and relax during the day. The hotel is ideally situated for night life and close to the beach. The hotel itself is beautiful and the staff couldn't be more helpful.
When we first arrived we were given rooms at the back of the hotel which were quieter. When we said we would prefer rooms overlooking the street we were moved as soon as rooms were available which was only 2 days later. We were given the keys to the new rooms in advance to ensure we were happy then we moved. As I said the reception staff were excellent and it didn't matter who we spoke to they were all aware of what was happening.
The hotel was spotless and the amenities were great. Always beds and matresses available by the pool and when it came to settling the bill for extras it was dead accurate.
We would be happy to recommend the hotel to anyone and have done to some of our friends. The whole experience of booking with Expedia was great and we will be doing it again.

2/10

Poor

04 Jan 2013

Verified traveler

Dangerous outside hotel of a night

Hotel is great. staff great. Food great. There are 2 pools one is slightly heated and the other must be refrigerated. It was so cold in there nobody used it so pointless really. Food was great.
Unfortunately the hotel is directly opposite Linekers in what I would describe as downtown playa. Of a night time you would be safer walking in Syria. During my stay (and these are the ones i know about) there were 2 stabbings outside the hotel. On New Years Day there was a trail of blood on the footway no doubt following another brawl. One of the other guests was outside Linekers and had his jaw broken in 3 places following an attack.
I was offered illegal drugs directly on at least 50 occasionsand offered it indirectly a further 50 times \"what do you want, what are you looking for\".
On the first night outside the hotel I was grabbed a call girl offering me services for 20 euros but reputation is that they pick pocket you at the same time. I declined her services. There was a male in the hotel reception on new years day who took refuge from a number of prostitutes before walking home.
If you dont want to go into a swimming pool, dont want to go out night time then fine otherwise for goodness sake stay here at your peril.

6/10

Pleasant

25 Dec 2012

Verified traveler

room was too old and gold and moisture!food was not good enough for 4 stars! old peoples hotel,not for young ones!

Family

8/10

Excellent

20 Oct 2012

Barny

Good centrally located hotel

The staff immediately recognised me from a previous visit and the service was excellent throughout. When I asked for a room with a better view on arrival, my request was immediately accommodated. The air conditioning in my room was struggling to keep the room cool, even when left on continuously, although a second key to enable this was provided automatically, and the fuse on the a/c tripped a number of times. A good selection of food was available in the buffet restaurant - although greater variety between nights would have been good - and the wine and other extras were reasonably priced. Overall, a good location, with direct access to the beach, and good value for money.

10/10

Exceptional

04 May 2012

Verified traveler

Fantastic hotel. My fifth time staying there.

Great location. Friiendly and helpful staff. Delicious food.

10/10

Exceptional

04 Oct 2011

Verified traveler

Hotel Gala - Las Americas - Tenerife

This was my second time staying at the Hotel Gala. Excellent value in all respects, food, comfor, location and staff.

10/10

Exceptional

21 Sep 2011

G12EGT

The Best Hotel Ever

We attended the Hotel Gala and had'nt been there for 2 years.

As we walked through the Building Everyone recognised us again and remembered our names.

They all seem Genuinely happy to see us.

The Staff are the most friendly and helpful I've ever had the pleasure to meet.

The whole Gala experience is great.

Chris the entertainer is brilliant and the Waiters / Staff Luca, Alex (Maria) , Snr Moreles are fantastic hosts and very good at their Jobs

We will go again next year and the next etc.

Partner

8/10

Excellent

06 Aug 2011

Verified traveler

Hotel Gala

No cockroaches,ants and the room was very clean.The pool was big and clean.
The entertainment was not good atal.
very nice clean hotel and close to everything.

10/10

Exceptional

05 Aug 2011

Eugene

Hotel Gala Tenerife

just brilliant service and a loads of fun for 3yo child
lovely swimming pool for children and plenty of space for adults
good value for money i would say
location is close to amusement parks such as siam & jungle parks

underground park@hotel is EUR 5/day, on-street parking is free, but a bit difficult to find a spot

Gala is positive for family vacation IMHO

8/10

Excellent

13 Feb 2011

Carol

Hotel Gala Las Americas Tenerife

Hotel was great, food lovely and good service. The entertainment was ok. Most of the shows were what I would consider suitable for children, not adults; parrot show, dog show etc. Music portion of the shows were good (if you're in the over 50s age group as we were).

One thing that we thought odd was that the door to the bathroom in the room was glass!

The Wellness Centre & Spa was excellent. Especially when one of the days it rained all day. It was expensive for a day per person, but we asked for a deal for four people for four days and got a good reduction.

Overall, it is a good hotel and very near the beach and restaurants. It is very near the Veronicas area, which is very noisy. However, we were always back in the hotel by 10 pm, and never heard any noise when in the hotel area or in our rooms.

8/10

Excellent

17 Mar 2010

Mike

Keep going back.

The Gala is a high quality centrally located hotel. I go there every year for some winter sunshine. I like the buffet style meals and poolside facilities are excellent.

4/10

Poor

26 Jan 2010

guy

Two weeks in Paradise after being scalped!

The basic room is a bait and switch. We were placed next to the dumpster. Everything is extra. We complained about our room and they were indifferent. $500 later we had a decent room. The safe, excercise equiptment, refrigerator, spa, EVERYTHING is extra. The water in the room has a price of 3 Euro on it. The hotel was in the right location for everything, the rooms were good, the tv had only 2 english stations, both news. I would not return.

Partner

6/10

Pleasant

13 Jun 2026

Javier

Una pega sobre el personal del restaurante, la camarera se apresuraba demasiado en retirar la comida del buffet cuando todavía había personas almorzando. De hecho, nos retiró parte del postre cuando estábamos todavía eligiendo.

Partner

8/10

Excellent

21 May 2026

RICCARDO

tutto buono ottima struttura e servizi

Partner