Name: Alexandre Troya
Address: Avenida Rafael Puig Lluvina, 2, Playas De Las Americas, 38660, ES

Alexandre Troya

Tenerife · Spain

Avenida Rafael Puig Lluvina, 2View location

100 reviews shown

10/10

Exceptional

01 Jun 2026

Alena

The hotel is situated just in the front of the beach. The sunset view from the balcony of the panoramic room was breathtaking. We had 16 drinks on our arrival delivered to our room included in the price of the room. Nice surprise. There are a lot of shops and restaurants around this area but we were dining in the hotel. Every day was a different menu. It’s not the fine dining but the food was a good quality and to anybody’s test. The pool area is quite active, plenty of entertainment. A lot of sunbeds was available around the pool. And the water in the pool was warm and pleasant. The reception staff is very nice. We would recommend this hotel and we will be back to this place in October.

Family

8/10

Excellent

17 May 2026

Sam

Pool was excellent we had an 8 month pld and the heated pool really helped getting him in the water. Great location also with many restaurants and bar both left and right outside of the hotel. Only downside for us was the food. Was typical buffet style holiday food but was the worse we have had. The bacon and sausage for breakfast was cheap Ham and hotdogs

Family_with_children

10/10

Exceptional

15 May 2026

John

Couldn’t fault this hotel, we had a fantastic stay

Partner

8/10

Excellent

05 May 2026

Mrs

Staff not overly nice or helpful

Partner

8/10

Excellent

04 May 2026

Marion

Heated outdoor pool was great
Staff were really friendly and helpful
My only negative is the food wasn’t great.

Family_with_children

10/10

Exceptional

12 Apr 2026

Laura

Ocean view room, clean and comfortable

Family_with_children

8/10

Excellent

07 Apr 2026

Clare

Lovely adults only area. Main pools were good but needed to be cleaned more - lots of cups left overnight (I know people should clean up after themselves but they dont so more staff cleaning the pool area and pool would be good)
Cups at the bar should be reusable plastic too. So much waste. Food was as you would expect. We managed to find something we liked each day. It’s good that you can swap between dinner and lunch if you want to go out in the evenings. Rooms are clean and quite well maintained. So are public areas and toilets.

Family_with_children

10/10

Exceptional

01 Apr 2026

Mark

Hotel was amazing. If pool. Bar was open in the evening that would have topped of a great stay

Partner

10/10

Exceptional

29 Mar 2026

Souleymane

It was clean familly friendly and close to the beach.

10/10

Exceptional

25 Mar 2026

Alan

Everything was excellent. Not sure why there are some poor reviews about the food. We thought it was good. Location was good for Las americas and Adeje. The room was spotless.
The weather was bad while we were staying but the spa was a blessing as it kept us busy whle it rained.

Partner

8/10

Excellent

10 Mar 2026

Mohamad

Great location

10/10

Exceptional

13 Feb 2026

Ted

Clean rooms and hotel. Friendly and helpful staff.

Partner

8/10

Excellent

02 Feb 2026

Luciana

Breakfast was not really that great.
Staffs were ok

8/10

Excellent

07 Jan 2026

Mihai

Big room with good ocean view

Partner

10/10

Exceptional

10 Dec 2025

Michael

Fantastic hotel - clean modern rooms, 2 main outdoor pools, plus a quieter 'infinity' pool, a wellness centre (including jacuzzi, steam room and sauna), gym and a large buffet style restaurant. The hotel is also ideally situated in Playa de las Americas, a stone's throw from the beach and within walking distance of Costa Adeje and Los Cristianos.

Leisure Self

8/10

Excellent

28 Nov 2025

Melanie Jane

Are 5th stay at this hotel , this year we where disappointed with the food . Breakfast was fine if you got to the restaurant early . Lunch was ok . We went for dinner once it was so busy and the food was cold we where so put off we didn’t bother again and ate out every night . Amazingly clean . Staff are so helpful and great location

Leisure

8/10

Excellent

18 Nov 2025

Neal

618 added bonus Great balcony with sofa, sun lounges & large covered cabana.

Downside noise till 5am from veronicas

Partner

10/10

Exceptional

31 Oct 2025

Joe

Amazing no complains

Partner

4/10

Poor

17 Sep 2025

James

A decent hotel but will charge for everything.

I'll get the good out the way quickly. The pool areas are amazing - especially the Solar Terrace which is a quiet oasis away from the loudness of the main pool. The Solar Terrace has an absolutely beautiful infinity pool and amazing area for of Banana Trees for the sun loungers. One of the best pool areas I've encountered.

Now for the bad. Food is terrible. I went half board and I didn't even bother with breakfast after a couple days - it was rank. Dinner was not TOO bad as they do pasta fresh in front of you but the rest was horrid.

You have to pay for things you really shouldn't be paying for. There is a DAILY charge to use the safe in your room! Crazy I've never had that before. Having your possessions secure in a safe should be a basic necessity of a hotel room. It wasn't expensive but on principle I didn't pay which meant I kept a \"DND\" tag on my door as didn't feel comfortable with cleaners coming in with my money and valuables laying around.

They use a Third Party rental company for irons and ironing boards so you gotta fork out more cash if you want to go out in nicely ironed clothes. I've gone to two star hotels that will let you have an iron for €10 deposit which you'll claim back afterwards. Here you're paying €20 each time!

They also slapped a fee for the drinks I had at dinner. They never tell you this just charge you at the end! A drink should be provided at dinner if you're half board!

These endless feed soured the trip for me.

8/10

Excellent

13 Sep 2025

Natalie

Great location and staff all seemed very hekpful, professional and efficient. We had a really good stay here.

10/10

Exceptional

10 Aug 2025

Nirma

Everything are perfect, we are very satisface for every attention,
The attention en every area is excellent. Thank.

Family_with_children

8/10

Excellent

27 Jun 2025

Elizabeth lindores

Lovely hotel very nice staff

Leisure Self

8/10

Excellent

12 May 2025

Perry

Very

10/10

Exceptional

26 Apr 2025

Elin

Despite initial hiccups on our arrival (day of the strike) - we thoroughly enjoyed our stay at Alexandre Troya. Friendly and helpful staff, remarkable facilities, lovely food and comfortable room. Would highly recommend. Diolch yn fawr - muchos gracias - thank you!

Leisure Partner

10/10

Exceptional

15 Apr 2025

Laura

Really great, helpful staff, clean, friendly, lots to do

Leisure Friends

4/10

Poor

18 Mar 2025

Kevin

Room was full of ants ‘ they moved me , so it was ok

Leisure Self

10/10

Exceptional

10 Mar 2025

Georgina Jane

We had a lovely stay at hotel Troya! We were a little apprehensive but actually turned out to be a great hotel! Adults only pool was a hit for us! Room was spacious, clean & modern. Restaurant food was great for what we paid, yes it was it sometimes wasn’t always hot but it’s a buffet so what can you expect! The variety was great and we always had a great meal! Drinks were good value for money also.

Hotel is right on the beach, easy walking to all the resorts in this area! Bus stop less than 10 mins away on foot.

Only feedback is that we’d like to pay as you go on drinks not right at the end.

Leisure Partner

8/10

Excellent

24 Feb 2025

Rachel

Lovely new infinity pool which was great to spend time by. Location is very central to Las Americas strip which is good for walking to restaurants but meant very noisy at night so struggled to sleep. Walls thin so could hear the noise from the neighbouring rooms and the corridor. We had breakfast included which was fine but nothing to rave about. Spa changing room was very dirty. Overall average hotel - if the infinity pool wasn’t there it would be rated lower!

Leisure Friends

6/10

Pleasant

14 Feb 2025

Carmel Mary

Pros :
Rooms were clean and cleaned each day
Communal area reception /bar were clean and tidy.
Adult only pool area was really nice and bar snacks availability was good.

Cons:
Breakfast was not great, food wasn't great quality especially the fruit as most was tinned fruit and fresh fruit was not good so much so i bought my own fruit for breakfast , poor selection of cereals , and ongoing issues with lack of plates bowls etc.
Staff slow to replace food. Omlettes were excellent but wait time was long.
Towels in the rooms were old and worn.

Leisure Partner

8/10

Excellent

09 Feb 2025

John

Nice hotel, shame about...

A nice, clean hotel with good entertainment and in a central location. Unfortunately, it is let down by a dreadful restaurant and being too near to the Veronicas strip with all of its drug dealing, prostitution and excessive noise late in to the evenings.

10/10

Exceptional

23 Jan 2025

Jeanette

Great hotel room - we stayed in one of the panoramic rooms - great view, plenty of room ; a wonderful sized balcony. Top pool was lovely, a little oasis

Leisure Partner

6/10

Pleasant

07 Jan 2025

Joanne

Good base for self catering

Rooms very clean and nice chill out sun deck. Hotel in general clean. Food not great . Ideal as a self catering base as centrally located.

Partner

10/10

Exceptional

12 Sep 2024

Amie

We had a lovely stay at hotel troya. Breakfast and dinner was lovely and the pools are very nice and relaxing

Leisure Partner

8/10

Excellent

17 Aug 2024

Vladimir

We are delighted with our stay at this hotel. Everything was great (cleanliness, friendly staff, modern renovation of rooms, delicious food, proximity to the ocean, etc.), except for the nights. The music from the street died down only at 4 am and all this time we could not sleep normally.

Leisure Family

6/10

Pleasant

12 Aug 2024

Thomas

The hotel is very close to the night club strip which is very loud every night. Also, it is next to a drain canal to the ocean that smells.
I also was displeased with having to pay extra for the safe key, to leave deposits for pool towels, and the buffet was average food. The cantina food was better but closed at 6:00 so if you miss it then you have to go out or eat at the buffet. We went out most dinners.

Leisure Family

8/10

Excellent

28 Mar 2024

Jasmine

This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.

Leisure Friends

6/10

Pleasant

11 Mar 2024

Francesca

The hotel is located in a busy location, surrounded by plenty of bars (if you like music and going out to bars, this is a perfect location for you). There are also quite a few dining options around, however we often went to Los Christianos for dinner (only 15 minutes away by car, great location with plenty of restaurants options).
Also, ideal for being just in front of the beach, so if you just want to chill, you don't have to travel at all, just cross the road and enjoy the sunshine and the beach.
Nice hotel, with great a view (unless your room overlooks the bins collection side and the hotel next door, then you'll end up having difficulty sleeping because of the caos during the evening/night and the rubbish collection noise, especially the glass collection, not ideal having to wake up early every morning because of this).
The staff is very nice and friendly. Great outdoor swimming pool, with plenty of space and sunbeds. The bar area is quite nice as well.
In terms of cleanliness, could definitely improve; don't expect any special amenities in the room/toilet. Also, I found the pillows very uncomfortable, however, this might just be a personal preference.
Overall I'm pleased with the stay, it's a good option, however it's just an average hotel.

Leisure Partner

8/10

Excellent

21 Feb 2024

Barbara Ann

Extremely comfortable. Ideally positioned for daytime activities.
Only negative is that from 2100 - 0040 the noise volume from properties in the near neighbourhood is massively excessive. Ear plugs were a necessity.

Leisure Partner

6/10

Pleasant

14 Jan 2024

Laura

Very central hotel for las America's. The bar and restaurant have no ambience as so many bright lights make it canteen like. My whole group got food poisoning and we only ate at hotel. Staff are nice but so clearly over worked. Cocktails are awful on all inclusive.

Partner

8/10

Excellent

31 Oct 2023

Donna

Lovely hotel, great facilities and great location.
My only criticism would be that the lunch and dinner options are quite limited (as a non meat eater) and very repetitive. Breakfast was lovely!
I would suggest a wristband gor all inclusive guests rather than the card sustem they currently use.
Overall great though and a i would return.

Leisure Friends

10/10

Exceptional

15 Sep 2023

Muhammed

In love!

I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!

Friends_and_family Friends

10/10

Exceptional

05 Jul 2023

Viktoriya

Amazing

8/10

Excellent

10 May 2023

Harish Rugnath

Near sea side, Plenty of Shopping and Restaurants.

Leisure Partner

8/10

Excellent

29 Apr 2023

Linda

I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.

Leisure Partner

8/10

Excellent

25 Apr 2023

Eunice

Would stay again

Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.

Friends_and_family Family

10/10

Exceptional

20 Mar 2023

Jackie

Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location

Leisure Partner

2/10

Poor

18 Mar 2023

Anna

Staff were very rude. All inclusive drinks were very limited and absolutely disgusting - undrinkable. One of the worst hotels I have ever stayed in.

Leisure Friends

10/10

Exceptional

21 Aug 2022

Joseph

Excelent location lovely room bit close to Veronics strip

10/10

Exceptional

15 May 2022

Desislava

I liked my stay very much. Clean hotel, great pool bar. Helpful staff, especially at the reception.
The only thing I would recommend is a few more options in the restaurant, including the all-inclusive.
I would come again.

Leisure Friends

8/10

Excellent

18 Mar 2022

Shona

Only disappointment was all inclusive food and drinks, food in my opinion was not of a 4 star hotel and the cocktails were poured from a machine which to me wasn’t a cocktail.

Friends_and_family Family

4/10

Poor

23 Feb 2022

Louise Marie

Sea view room was lovely and pool area good. Food was not great for a 4 star, not much sleep due to nearby night clubs, hotel offered another room but not sure it would have made a difference.

Leisure Family

10/10

Exceptional

07 Dec 2021

Mary Agnes

HIGH STANDARD AT LA TROYA

The Hotel was very clean ,lovely staff and fabulous food at every meal.our room was cleaned every day& fresh towels.There was easy access to sunloungers at pool and there was limiited activities - aqua aerobics and salsa.very near beach & promenade & coffe shops & restaurant .charges for safe,deposit on towels and my only complaint was the daily charge for parking & charging the mobility scooter which my husband needed to get around.it is an uncovered area & we had rain while there & had difficulty getting a cover for scooter.overall we felt safe as everyone wore their masks and there was adequate hand sanitisors at every point.

Partner

2/10

Poor

17 Nov 2021

Sara

Not satisfied

Terrible food, not good cleaning and pool is not warm
Like they say. Plus you have to pay for drinks. Not a 4 stars hotel at all.

Friends_and_family Family

8/10

Excellent

16 Nov 2021

Carmen

Hotel was in a great location, views were lovely, hotel was clean. Beds weren’t the most comfortable but wasn’t a big issue. Stayed in the club Alexandre room which gave us access to spa which was great as the outdoor pool was a bit chilly for us

Leisure Partner

4/10

Poor

11 Nov 2021

joanne

The room was old and dirty with two news stations in English.

Leisure Partner

10/10

Exceptional

11 Nov 2021

Wayne

Great hotel great location

Leisure Family

10/10

Exceptional

09 Nov 2021

Jim

November Sunshine

A family break for a week to celebrate our son's 30th birthday with our 24 year old joining us for a few days. The hotel is very comfortable, good pool area and excellent, relaxing sun deck if you want it to be a bit quieter. Booked half board for a change and the food was really good, although we ate out a couple of times through choice.
Close enough (no more than 5 minute walk) to bars, restaurants and the main strip for easy access but far enough that we were not disturbed by the noise at night when we went back to the hotel.
Would happily return to this hotel

Friends_and_family Family

8/10

Excellent

01 Nov 2021

Jan

Convenient access to the beach, good food, loud music from the activities for kids in pool area which lasted till ~11pm

Partner

6/10

Pleasant

26 Oct 2021

CRYSTAL JIN YANN

Location is excellent. Family room was very standard and in need of a refresh

Leisure Family

6/10

Pleasant

19 Oct 2021

Jonina

Very good location and clean.
Slow service in the lobby and strict rules regarding moving benches to each other. I we were three together and it was not allowed to have 3 benches together.
Some noise during the evening especially the weekend.

Leisure Family

8/10

Excellent

10 Oct 2021

Nitesh

Very good stay

This is a good hotel and would recommend to anyone staying in Tenerife. It's clean, staff are friendly and location is ideal good.

Self

10/10

Exceptional

06 Feb 2020

Paul

Nice hotel, great location.

I stayed for a week in the Troya in January, the weather was hot enough to take advantage of the pool which was cool and inviting. The breakfast hall is huge and the food is plentiful, with both hot and cold options available and some cooked quickly to order. The room was compact but perfectly designed with an amazing shower room and plenty of storage. I was hoping that the room would be soundproofed as stated, but I was kept awake at night by a noisy neighbour moving a chair across the tiled floor every 10 minutes that echoed in my room.
Nevertheless, I very much enjoyed my stay and would happily return in the future.

Partner

6/10

Pleasant

13 Jan 2020

Verified traveler

Location is perfect , close to the beeches and restaurants

Leisure Family

6/10

Pleasant

29 Dec 2019

Verified traveler

Okayish

Stayed in the Alexander club room in Troya. Basic facilities however, needed to pay to use the Safe and the fridge, no iron available either. They don’t have have 24/7 room service either, I needed a blanket around 11pm only to be told by reception no one is available to provide this. Also needed some clothes ironing however, the maid was only available between certain times.

Room was clean, basic decor, we had the sea view which was really nice however, the balcony needed cleaning and their were cigarette buds in the plant pots, which ruined the experience a little.

They also had maintenance and scaffolding work carried out during the day which meant a lot of building work noise could be heard, which did get annoying.

The SPA comes free with the club room, however the SPA is pretty useless. It needs a good clean, the jacuzzi isn’t hot most times it was cold or tepid to say the least, the Roman baths don’t work, Turkish steam room is filthy, the SPA special showers don’t work and need a clean (oxygenate shower, Dutch shower etc). SPA prices are expensive compared to elsewhere on the strip.

Breakfast was fantastic, plenty of options, food tasted great. Faster service needed when clearing tables. Other than that really nice.

Location is great for clubs on the left and relaxing coastal walk towards the right. However, sometimes you can hear the club music from the hotel, or even music from the neighbouring hotel. This can be annoying at times.

Friends_and_family Friends

8/10

Excellent

16 Nov 2019

Verified traveler

Very noisy work going on went all inclusive wanted us to pay 15 euros each for indoor swimming pool very slow at pool bar serving can here very noisy disco 6am finish

Leisure

2/10

Poor

03 Aug 2019

Serj

I think it’s people who work there make the hotel Wonderful not beds. Because any hotel can buy a wonderful bed and soft pillows but staff who make the hotel wonderful and enjoyable to stay in it. Simple word hi makes you feel that they want you here. Well, in this hotel not a single receptionist looked up and said a word or a tiny smile neither to me or any member of my family. That is sad! We passed the lobby at least 6-8 times a day, not a single nice word or look. Not like I want to disturb them and look at me, but really I didn’t feel they want us there. Where we stayed in other hotel (apartment style) which was much cheaper BUT the receptionists (we met 3 of them while we were there) omg very very nice people! We enjoyed staying there. We felt they like their job and want people to enjoy their stay and come back again!
Seriously very disappointed with receptionists at Troya hotel. It’s sad because they are the first people you interact with when you enter.
Never going back!!

Leisure Family_with_children

10/10

Exceptional

24 Nov 2018

Jonathan

Basic but clean rooms. Half Board and this is were Hotel Troya excels. Good food consistently and clean facilities.

Partner

8/10

Excellent

10 Nov 2018

Verified traveler

Excellent location, lovely staff, very good buffet

Partner

8/10

Excellent

30 Mar 2018

Verified traveler

Good hotel , pool needs to be warmer and staff need more customer service training

8/10

Excellent

05 Jan 2017

Verified traveler

The service was good.
Variety of food good. Staff helpful.
Only downside was lack of cleaning of balcony.
The weather didn't help but we did notice a big difference the day someone gave it a good mopping.

Partner

8/10

Excellent

21 Oct 2016

Would recommend

Excellent location. Facilities are good - nice baby pool and lots of options in the breakfast buffet. I found staff behind reception a bit rude and it was very close to the main drag (Veronica's) meaning that you could hear the bass of the music from the clubs all night but sound proofing of rooms was quite good.

8/10

Excellent

18 Oct 2016

Angie

Lovely position by the sea.

The hotel was in a lovely position right by the sea, the view of the sun setting was amazing. We had a Junior Suite situated on the corner of the building and it had 2 balconies so we had the sun right through the day!!! Hotel was on the Las Americas strip and noisy music until the early hours, but it wasn't a problem as we closed the balcony doors and used the air con to cool the room down, so the noise was no bother really.
The hotel is nice but does need refurbishing especially the bedrooms (just a bit dated I think) but clean and tidy and everything you need.
MY BIGGEST COMPLAINT WAS THE HOTELS DESIGNATED SMOKING AREAS - WE HAVE NEVER SMOKED AND FOUND IT VERY VERY INTRUSIVE AS THE AREA RIGHT IN FRONT OF THE BAR WAS JUST FULL OF TABLES WITH ASH TRAYS AND IF YOU WANTED TO GET IN THE SHADE AND HAVE A DRINK THIS IS ONLY AREA. EVERYONE SEEMED TO BE SMOKING AND WHEREVER WE SAT SOMEONE WOULD START SMOKING!!!
THEY NEED TO KEEP SMOKERS WELL AWAY FROM THE BAR AREA SEATING AND MAKE A SEPARATE AREA FOR SMOKERS NOT MIXED WITH NON SMOKERS. WE WERE FUMING OVER THIS AS WE DONT WANT TO BREATHE IN OTHER PEOPLES DANGEROUS NOXIOUS FUMES. THIS WAS VERY OFFENSIVE AND INTRUSIVE. AFTER WE ARE NOT MAKING THEM UNCOMFORTABLE AND DAMAGING THEIR HEALTH SO WHY SHOULD WE HAVE TO BE PUT THROUGH THIS DEBACLE.
The food was ok but very monotonous and bland. Needs spicing up and varying a bit more.
Staff were lovely. But the \"MUSICAL\" entertainment was awful but some of the acts were very good.

8/10

Excellent

30 Apr 2016

Paul

Centrally Located

Good, comfortable and friendly hotel, centrally located. Pool bar staff believe in 'manana' which ticked me off a bit but as I chilled, I became more accepting. Coming from London, my expectation is service orientated; they got there but in their own time. Inside was a different story as they were quick and efficient. The entertainment was fun and the breakfast was plentiful. My only real reservation was no kettle in the room. I bring my own tea and much prefer to fend for myself, first thing.

10/10

Exceptional

11 Apr 2016

Verified traveler

All Hotel staff were lovely, efficient and friendly. There were activities almost all day, everyday from aquazumba to bingo and live music. The breakfast was absolutely fabulous every morning with an amazing choice. The Hotel is straight across the road from the beach. We were in room 240 and we had two sun loungers in our balcony which was great. Would definitely stay in this Hotel again, thanks to all in Hotel Troya for a lovely holiday.

Family

8/10

Excellent

08 Apr 2016

Lisa

Nice and close to the beach.

Many shops and bars either side. Found that the noise from the bars and night clubs in the early hours was a problem and woke us up most mornings. Although the food in the dining room was of a good quality and presented well, the hot dishes were always cold.

4/10

Poor

30 Nov 2015

Michelle

Disappointing experience

This hotel is a 2 star hotel at best. The Wi-Fi is inconsistent in the rooms so everyone is huddled in the lobby trying to get on the internet. The rooms were awful. We were only allowed one towel per person, there was only one very flat pillow per bed and although we booked two twins, they were pushed together like one bed. If you want a towel for the pool, it was 15eu deposit and if you wanted a clean one the next day, it was 1eu charge. The walls were very thin, you could hear every noise inside and outside. Also, the average age here was mid 60's. I was extremely disappointed. The only highlight was the free breakfast, which was very nice with many options.

10/10

Exceptional

03 Nov 2015

stefan

great hotel

this hotel was just great Veronicas street is just few steps away if you want to have fun, nice small Troya beach is right in front of the hotel, nice promenade, free parking. The choice of the seafood at the restaurant is very good: mussels, shrimp, squid etc. Nice staff, different shows on evenings. certainly recommend. Finally free Wi-Fi in the rooms

Partner

8/10

Excellent

08 Jul 2015

Helen

Great hotel next to the beach

Friendly staff, great spa with full set of facilities and services, tons of entertainment options, small shop in hotel, every food imaginable available in breakfast buffet, surprised at how comfortable the beds were, free robes and slippers in the alexandre room, we were on the top floor with great view and balcony. Near to veronicas strip and lots of places to eat out nearby but not at all noisy at night with the balcony door closed. Would definitely recommend.

10/10

Exceptional

10 Jun 2015

Ivan

Brilliant I love it I would like to go back

Was amazing really nice to be there I will recommend everyone that hotel the staff brilliant reception so nice every one xxxx

6/10

Pleasant

02 Jan 2015

Marguerite

Great location, great customer service

The first room had an ocean and pool view, beautiful, but around midnight the very loud drums and \"music\" started and continued until 4:30 or 5:30 in the morning. I had to switch rooms after 5 nights, then I could sleep. When I got to the room the first day it was dirty. I had to clean the toilet, there was hair in the shower and in the bed. The sheets were clean but I guess the hair came from the maid. Housekeeping was not very good but the reception people were wonderful and very helpful.
I only had breakfast each day and it was good with lots of choices. Very good for people who like a big British Breakfast but they also had cheeses, fruit, pastries, and breads.
The pool was wonderful, the spa was great. The hotel is close to everything and easy to get around.

10/10

Exceptional

12 Nov 2014

Verified traveler

large hotel across the promenade from the beach

In the heart of Las Americas- great position, close to lots of restaurants and the beach. Lovely spa which was included in the price of our club room with high sea view. A small gym and lovely (and quiet) swimming pool. Only slight disappointment was the restaurant which was a large and very bright dining room with no atmosphere but we converted our half board package to lunch instead of dinner and that worked well and we walked out each night to a different restaurant. I took my 80+ year old mum and she loved it. There is a many miles long promenade right outside the hotel and you can walk for miles!

6/10

Pleasant

02 Nov 2014

big rob

close to beach

easy check in friendly staff .went for husbands birthday.room was basic but clean just bit tired in places ,comfy beds lovely shower and bath .room on third floor overlooking pool and beach and entertainment and night club across the road .but couldnt hear anything once balcony doors were closed .went half board breakfast was good .free wifi in lobby ,just bit annoyed had to pay for spa and indoor pool so we didnt bother think the price we paid this should have been included so would be 3star to us .we walked along both ways of beach every part was beautiful nice walk to los cristianos .we went on boat trip catermaran maxicat saw wales came right near boat lovely day 5hr trip .went to mount tiede and cable car take warm clothes they dont tell ya how cold it is at top its frezzing but hot when you come down .lora park is good if you havent done florida and its bout hour and half away on coach .overall we loved tenerife ,but watch out for boys with scratch cards they are liars and english keep away .

Family

10/10

Exceptional

16 Sep 2014

Lora

Perfect

We liked everything about this hotel, food, room, location...it was perfect and we will definitely return

8/10

Excellent

04 Jul 2014

suekaz

Nice hotel, close to the action but no noise!

Really pleased with beach front location, close to bars and amenities, but surprisingly you don't get the noise.
Food was better than most hotels of this quality. You get what you pay for!
Good service from staff, especially Ivan on reception, Ricardo and the chef cooking eggs at breakfast.
Good clean rooms with facilities provided, as ever would always be good to have a small fridge in room for duration of stay.
Entertainment in day and night was family friendly and varied.
Would recommend to people, good hotel on great location.

10/10

Exceptional

24 Jun 2014

Verified traveler

Very nice

Very nice hotel, staff help full and friendly! Free wifi through out hotel. The breakfast was lovely it said continental but there was also cooked breakfast included and plenty to choose from.

10/10

Exceptional

07 Jun 2014

susan

Very nice hotel, lovely food and excellent staff

The hotel is an excellent pace to stay. It's location is right by the beach and if you prefer the pool there is plenty to do around the pools . The staff are very helpful and friendly and the fantastic buffet breakfast is the best I have ever had. One of the best hotels I have ever stayed in.

6/10

Pleasant

22 May 2013

Teri

We enjoyed the holiday but the hotel was definitely not 4 or 5 star as had been advertised.

10/10

Exceptional

29 Apr 2013

M. Acheson

We have been staying in The Troya Hotel for many years and although it may need a little face-lift we both find it very handy for good restaurants and the beach. The staff are so friendly and cannot do enough for you. We intend to go back again soon and The Troya will always be our first choice.

Family

8/10

Excellent

27 Mar 2013

Lotsan

Overall good value for a reasonable price

Spacious room and bathroom. Very extensive breakfast buffet. Pool area very clean with plenty of loungers and the beach located immediately across the road. Balcony was very small and the room we were allocated had a very disappointing outlook facing a block of apartments. It was also in the shade all day so was quite cool. On the plus side - there was free wi-fi in the room.

8/10

Excellent

26 Mar 2013

Angie

Lovely hotel in a great location close to beach

This is a lovely hotel, the standards of cleanliness of the rooms, pool and around the hotel are very good. We had a spacious room with a nice view of the pool and sea, which we would recommend.

However, a couple of minor niggles - the hairdryer and the holder for the shower both need replacing. The shower head did not fit into the holder which meant it sent water in one direction only and could not be adjusted.

Sadly, the hotel has no control over the noise from the bars close to it which would definitely keep light sleepers awake. These bars were open up to 5.00 a.m. when we stayed in March. We loved the hotel and its location but sadly this noise would stop us from returning.

4/10

Poor

25 Mar 2013

Verified traveler

Good location but terrible room!

We chose this hotel because of earlier reviews and location of the Hotel but very disappointed with the room. Worst beds we have ever seen in any hotels!! Beds were single, made of light metal that's why very shaky and very bad quality mattresses. Not comfortables at all.

I asked for king bed at the time of booking but hotel management said that we don't guarantee. Moreover, lockers in the room are not free. You need to pay extra to use them. Hotel advertise free WI-FI all over the place (lift/lobby everywhere) but ridiculous speed and poor connectivity.

Don't be deceived with the hotel pics and location. You can find much better hotels for the same price.

8/10

Excellent

11 Mar 2013

Verified traveler

Nice hotel

It was a nice hotel with pleasant service from the staff. The room was cleaned daily. It was not too busy at this time of year. Breakfast was plentiful, and could choose to have a light continental or full english. Recommended, will return.

4/10

Poor

07 Mar 2013

Stew

It's ok, but

The bath was stained and the appearance was disappointing. The washbasin was almost blocked. Both of these could be easily rectified. The food was ok however it can become a 'bunfight'!

10/10

Exceptional

04 Mar 2013

Jenny

Good hotel overall!

Great hotel - good price and has all the facilities one would request. Free wifi in the room and the lounge. Breakfast is great - buffet and choice of healthy options such as fruit and continental to a full english! Tennis and squash facilities can be used with an added charge but it is not ridiculous! Good views of the area from our balcony! Overall had a great time in this hotel! Oh and good night entertainment !

2/10

Poor

23 Feb 2013

Jack

Will not stay here again ...

Requested a non-smoking room and was given a smoking room that smelled like somebody had been smoking a cigar in it. When we requested a room change we were moved to an 'ok' room in the back of the hotel. The really bad part of this hotel was the walls are paper-thin and the people on either side of us very noisy. The walls were so thin that the people were in the same room with you - we could hear the padding of the barefoot steps to the bathroom after their late night loud romantic encounters on one side and the details of the phone conversations on the other side. Needless to say we did not get a lot of sleep in this hotel even though we moved the bed to the center of the room. Thank goodness the pool area was very quiet during the day after the aerobic class ended. Definitely not up to NH quality.

8/10

Excellent

14 Feb 2013

Roger

Great food, generally comfortable stay.

The bed was comfortable, the shower was good, the room was spacious and clean. It was necessary to have the window closed at night to keep out the sound of the nearby nightclubs. The food was really good; probably the best hotel buffet I've experienced. Lots of variety, great quality, and very hygienic. Prices for drinks in the restaurant are expensive though. The free WiFi worked, but you get the \"standard\" service rather than the premium high-speed service, so heavy use such as watching videos is only possible at off-peak times.

8/10

Excellent

26 Jan 2013

John

Good for a quiet sunny break in Jan

Hotel was good, as expected for a 4 star, although it is worth noting that in January the resort is mainly for the retired from all across Europe and this hotel along with others it would seem are probably 90%+ OAPs. This is a plus for those that want a quite break and for those want something a bit more the bars are just around the corner.

The hotel is in a good location in the centre of the resort opposite the main beaches with the promenade in between. Main Las Americas bars are about a minutes walk and most are open in Jan and the noise is not really a problem at the Hotel, (we were on the opposite side of the hotel to the bars though). The hotel is surrounded by plenty of supermarkets and restaurants catering for all tastes.

The hotel facilities are all clean and well maintained. Could imagine this hotel was 5 star when first built and is probably only let down by a few cosmetic signs of ageing. Room was clean and well maintained, albeit showing some age but perfectly fine for sleeping in. Big selection of TV channels from all over Europe although English channels are all news channels. The room safe was 12 Euros for 5 days, the hotel can supply towels for 15 Euros deposit. The free WiFi works but can come and go at times. We had breakfast included and was much as you'd expect with plenty of selection.

3rd week in Jan weather was mid 20s every day and sunny with the odd cloud.

All in all a good hotel and would certainly stay here again in January.

10/10

Exceptional

25 Jan 2013

Jim

Next to beach 35 mtrs excellent !

Good location,with good meals,would stay here again.

8/10

Excellent

22 Dec 2012

Verified traveler

Location. location location

Hotel is in a great location, but its a bit dated. 1980s portable tv etc.

Could be better, but very clean and staff were fine.

6/10

Pleasant

15 Oct 2012

Verified traveler

could be so much better

we had to move rooms when we arrived because the balcony door would not lock, our second room door also had a problem but this was fixed. the cleanliness of the room was poor there was dust everywhere, we couldn't see the tv for d screen. this hotel is supposed to be 4 star unfortunately it is really only a 3 star. there was no fridge in the room and we had to pay for the safe at 2.50 euro a day, the tv was a really old small portable one with a dodgy remote. the breakfast was ok but that is all, quality was not that good.
outside the place needs updating completely, it looks rather tired. the gym and squash courts were closed because they were out of use.
overall the hotel has a great position and it good be so much better with a bit of care and attention, the staff need to be a bit more understanding also.

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