Hotel Nippon

Chile , Santiago de Chile
SANTIAGO DE CHILE, Barón Pierre de Coubertín, 62
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50 reviews shown

10/10

Exceptional

24 Jan 2026

Lukas

One of the best hotel experiences I have ever had, and I’ve been to many different countries and many different continents. I would 100% only stay here if I visited Santiago again, no other place would top this place in the city. Everything was perfect.

Self

8/10

Excellent

22 Dec 2025

Douglas

Quiet street. 8 Min. walk to metro and to supermarket. Obliging staff. Filling breakfast. Clean and quiet room. Two electric sockets in room, one hidden under bench. Gave up trying to operate TV but not a problem as we had mobile phones. Wifi signal weak but manageable.

Friends_and_family Friends

4/10

Poor

09 Dec 2025

Felipe

The hotel was okay overall—the facilities were decent, and the staff was very friendly. However, the cleanliness was disappointing. The sheets were dirty, and the towels had a very strong chlorine smell, which was uncomfortable. We didn’t have breakfast, so I can’t comment on that.

The price was cheap, and it was the only hotel available in the area for the dates we needed, but they definitely need to improve their cleanliness.

Business Family

4/10

Poor

13 Jul 2025

Katie

Only okay.

Very basic room. TV service didnt work, internet was unreliable. Very loud music coming from downstairs late into the night when we were trying to sleep. Parking seemed relatively secure.

Partner

10/10

Exceptional

27 Mar 2025

Robert

The hotel was very quiet and clean.You could tell they kept everything up.It was good for tour operators and the trips we booked.

Leisure

10/10

Exceptional

31 Oct 2024

Robyn

Decent hotel in Santiago for the price

Nice budget hotel, bit tired in places but fairly clean. Really helpful and friendly staff - organised and airport transfer super quick and allowed me to check in early. There is a bit of road noise but it's not a particularly busy road late at night.

Self

10/10

Exceptional

09 Sep 2024

Francis

Very nice hotel close to the plaza, close to two subway stops as well.

Leisure Family

8/10

Excellent

25 Mar 2024

Matthew

Get what you pay for!

The staff was really good and spoke very good english. The breakfast was just coffee, juice, toast and some type of sliced meat, but it was fine.

The room was disappointing; no refrigerator, no coffee pot, basically just the beds and a small table. The beds were ok, the pillows were shot.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2022

Carlos

Excelente el Hiddenbar. Lo recomiendo.

Leisure Family

8/10

Excellent

10 Apr 2021

Nathan

Mediochre hotel

Receptionist had us wait outside for about 45 minutes. First he said there was no reservation to my prebooked reservation and then he said no rooms and then some rooms popped up. Was a disappointing first impression and not how clients to a hotel should be treated. Once we were in, everything was in order. Room was clean and comfy, TV too small, breakfast is very mediochre. Due to covid, everything is closed inside. MEDIOCHRE

Partner

4/10

Poor

03 Jan 2020

Verified traveler

Positive
The room dimentions, the bed confort, the safety box
Negative
Hotel is very near the conflict área
Air Condictioner old & noisy
The staf went out at 31Dez without cleanning the room :(

Leisure Self

8/10

Excellent

06 Dec 2019

Birte

Close to Metro and easy to get around , a very nice place to eat right next door, brought our own wine

Leisure Partner

4/10

Poor

19 Jul 2019

Peter

Ok choice if you don't expect an IVA refund

The hotel was of acceptable standard and well located, with an adequate breakfast. But the desk staff completely mis-handled the 19% IVA tax, so I definitely cannot recommend them. I contacted them twice beforehand about IVA handling (no reply) and then told the desk person at check-in that I was a foreigner. My Spanish isn't great but she said the price listed and charged had excluded IVA, so I left the matter until I had a chance to double-check.

The Hotels.com confirmation clearly stated that the price \"includes taxes and fees\", meaning that the IVA deduction should have been applied. So I showed this to the desk manager, Andreina, on checkout. With this evidence, she agreed that the price we'd been charged should be reduced by \"$12\" - which she said she would refund to our card the next day.

Unfortunately, this did not happen. When I emailed Andriena at the end of our travels she claimed the price on the listing didn't include IVA. I reminded her of our discussion at the desk and sent a screenshot of the Hotels.com price page showing the \"includes...taxes\" wording. That was a week ago - no reply at all.

This is very poor behaviour and very different from our experience in other places in Chile. I see that there have been other reviews of Hotel Nippon mentioning issues with IVA. Simply put - if you don't want to handle it properly, then don't advertise misleading prices which imply that it is included.

There are other, more honest, places to stay in Santiago.

Partner

4/10

Poor

27 May 2019

Verified traveler

Room was extremely small, no complimentary drinking water, gave unnecessary concern about missing PID.

Leisure Friends

8/10

Excellent

15 Apr 2019

Howard

Ok Nippon

We felt the hotel could do with a makeover. The rooms were a little tired.

Partner

6/10

Pleasant

15 Mar 2019

Verified traveler

Near to down town which is good

Leisure Friends

8/10

Excellent

20 Dec 2018

Convenient location and good breakfast. Staff are friendly.
The shower door seems not sealed well, which was leaking water.

Leisure Partner

6/10

Pleasant

23 Jul 2018

Jenny

Convenient and safe area

I have mixed feelings about this hotel. Location is fine and within walking distance to lots of Santiago attractions. After being initially charged an extra 19% tax for paying in Chilean peso (reception said in English it was 1.19% so probably something lost in translation) hotel did finally let me switch to $US payment to avoid the tax after initially refusing that request. My understanding is that foreigners don’t need to pay that tax if hotel copies your immigration paperwork and has applied for exception for hotel with government. Beds are very comfortable and room is spacious. Bathrooms do need an update and some electricity switches weren’t working in room. Breakfast is OK but bread was hard as a riock. Don’t rely on reception calling you a taxi on departure. When I asked, they were going to call someone from far away and ‘pray that they would come’. We ended up walking down the street with suitcases and had a cab in 3 minutes. If you are looking for a basic place then hotel is fine, but we will look elsewhere in future.

6/10

Pleasant

03 Dec 2017

Francesca

Needs some TLC

Nice and helpful staff. The hotel needs some TLC. In my room it was difficult to mix cold and hot water and the bath drain didn't work properly. Having stayed in other locations in Santiago I have seen better value for money.

8/10

Excellent

11 Sep 2017

Mariola

Very close to all major Santiago attractions

The hotel has super location, close to all major attractions: Plaza de Armas, Cerro Santa Lucia, Cerro San Cristobal. It is a small hotel, but it has all required facilities, the rooms are clean, the breakfast is ok. We had to switch rooms because of pipe noise, but the staff was very accommodating. And they have free parking if you travel by car!!!

8/10

Excellent

06 Jul 2016

Verified traveler

A good stayed and highly recommend

We stayed for two nights Independent weekend in July.We had 3 people and luckily booked a room with 3 separate beds.
Location:Very convenient,in the city center, near metro station Baquedano
Price:Reasonable
Staff:Friendly,some staffs doesn't speak good English.
Space:Adequate size with laminate floor
comfort: Room temperature were cozy, bedding are soft and warm
Bath:A little outdated, water was hot.
Wi-Fi:Good speed
Breakfast buffet: Nicely arranged. bread,fruit, yogurt,cereal, egg, sausage, cheese, coffee, juice, you name it. You may be asked the room number while entering the dinning room.
Service: You can store your luggage before check in and after check out.

Family

10/10

Exceptional

24 Dec 2015

Jenee

Value

Overall great

4/10

Poor

22 Jun 2015

Carlos

Terrible shower was too low and the bed was terrible

8/10

Excellent

24 Mar 2014

Peter

Good choice at moderate cost

Apart from the fact that the hotel had misplaced our reservation (they had room and accommodated us), it was as expected and as reviewed. Small room but nice folks and OK continental breakfast.

8/10

Excellent

16 Mar 2026

Vitória

Hotel bom, bem localizado, porém faltam algumas manutenções. O Vaso sanitário não funciona muito bem. O hotel não fornece alguns itens como ferro de passar, algo imprescindível para uma uma viagem, visto que não podemos levar ferro de passar no avião.

6/10

Pleasant

07 Feb 2026

Jytte

Ok venligt personale og værelset ok i relation til pris , store senge. Larmende ventilator på badeværelset

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Claudia

Quarto limpo, bem localizado, só senti falta de ter mais espelhos em um quarto quádruplo

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Sebastião

Foi tudo muito bom.
Instalacoes, informações, limpeza

Leisure Partner

8/10

Excellent

31 Aug 2025

Mariane

Satisfatório

Hotel satisfatório. Localização boa, proximo da estação baquedano. A poucos minutos do pátio bela vista e funicular. Falta um espelho no quarto. Café da manhã sem muitas variedades.

Self

8/10

Excellent

03 Aug 2025

alexander

Leisure Self

6/10

Pleasant

20 Jul 2025

Laura

Decepção

Funcionários sem empatia, pessoas muito frias...

Partner

6/10

Pleasant

20 Jul 2025

Ricardo

A minha estádia era com café da manhã porém como os passeios eram muito cedo,solicitei um lanche mas o hotel não forneceu...

Partner

8/10

Excellent

18 Jul 2025

Douglas

É bom no geral, só precário no café da manhã

O hotel atendeu muito bem minhas espectativas e não tive nenhuma surpresa. Quarto quádruplo que me foi concedido era espaçoso, confortável, bem aquecido. O ponto negativo mesmo foi o café da manhã, com poucas opções e repetitivo durante toda a semana, tinha só uma opção de fruta por dia, ovo e pão.

Friends_and_family Friends

6/10

Pleasant

21 Jun 2025

EDSON

TV não funciona ! Embaixo das camas muita sujeira e nos armário também ! Restaurante fraquíssimo pouquíssimas opções ! Café da manhã também pobre ! Em geral prédio mal conservado interna e externamente !

Business

10/10

Exceptional

22 May 2025

jeffrey

De kamer was ruim en aangenaam

Leisure Self

10/10

Exceptional

07 May 2025

jeffrey

Een paar restaurants

Leisure Self

8/10

Excellent

03 May 2025

Dayvson

Bom custo benefício

Bom custo benefício, porém alguns pontos que poderiam melhorar, deveria ter um espelho no quarto, tem apenas um pequeno no banheiro, na recepção do hotel não tem banheiro para hospedes, caso chegue antes do horário do check-in terá que se segurar até entrar no quarto.

Partner

4/10

Poor

02 May 2025

EUNICE MARIA SOUZA

Poderia ter sido melhor.

A localização é boa. O café da manhã, deixa muito a desejar. A cama tinha colchão desconfortável a ponto de fazer buraco e dar dor nas costas, na primeira noite no hotel. Muito Barulho de outros hospedes nos corredores. Internet não funcionava nos quartos, tendo que descer a recepção para utilizar. Experiência não foi boa. Eu não indico este hotel.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2025

Leane

ótima surpresa!

apesar das criticas encontradas em muitas avaliaçoes sobre o hotel, a estadia foi excelente, quarto muito limpo e confortavel, café da manhã básico, mas muito bom e fácil acesso a tudo. Atendeu muito bem e voltarei a me hospedar nesse hotel, com certeza!

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Barbara

Incrível, localização boa. O hotel tem ótimo atendimento!

Friends_and_family Friends

10/10

Exceptional

19 Mar 2025

Daniel

Impecável

Leisure Partner

10/10

Exceptional

18 Aug 2024

Lúcia Maria

Satisfatório

Um hotel Pode-se dizer Agradável Apesar de um pouco antigo Mas os funcionários trabalham tão bem o quarto limpinho atendimento de todos Probleminhas Com muita precisão Orientação sobre Capacidade como andar e meio de locomoção Recepcionista muito agradável as cuida dos quarto Trabalhando perfeitamente Para atender todas necessidades Dos hóspedes o café da manhã Também um pouco Restrito mas o suficiente para a gente se alimentar pela manhã Bons atendimentos Nota 10

Partner

8/10

Excellent

14 Feb 2024

Lucas

Um bom lugar

Foi muito bom! Só não gostei que as janelas nao abrem e o ar condicionado é muito antigo fora isso nada a reclamar!!! Bom para estadia de alguns dias

Partner

4/10

Poor

18 Jan 2024

Verified traveler

Valeu apenas pela localização

As únicas coisas boas são: localização e banheiros (que foram renovados). Mas no geral o hotel é decadente (prédio velho, decoração antiga e sem cuidado), e café da manhã muito fraco. Além disso, com algumas exceções, os funcionários são grossos e atendem com má vontade.

Friends_and_family Family

4/10

Poor

04 Jan 2024

Luiz A.

Hotel precisa de muitas melhorias.

O único ponto positivo do hotel é a localização. Quarto barulhento e banheiro sujo; café da manhã ruim. Ficamos apenas uma noite. Não recomendo.

Friends_and_family Family

4/10

Poor

31 Dec 2023

Guillermo

Place was pretty run down and to me seemed not very clean. The bathroom sink was the cleanest place I think. I used my own towel as a kind of blanket as I didn't want to use theirs, used a T-shirt as a pillow case instead of theirs as well. Noise everywhere...even from the AC. I looked for something on the cheap but still looked ok to crash for a night so I have a lot a can tolerate and this just wasn't for me.

6/10

Pleasant

10 Nov 2023

Daniela

No aperturaron el desayuno a la hr indicada, fueron 15mim tarde y habiamos huespedes esperando. La habitacion no tenia circulacion de aire pues la ventana no se abria, y habia un olor encerrado, el a/c era muy antiguo. Digamos q habian todas las facilidades y estuvo ok, pero hay mejores alternativas por un valor similar. Lo escogi porque necesitaba estar en ese sector.

Leisure Self

2/10

Poor

22 Apr 2023

Ricardo

Hotel sucio

Existía mal olor en la habitación y al revisar encontros una colilla de marihuana y cenizas en el velador, dimos aviso y ni siquiera enviaron a alguien a hacer aseo, despreocupándose de nuestra incomodidad, pedimos hablar con el encargado del hotel lo cual fue negado. No recomiendo el hotel y no volvería.

Friends_and_family Family

10/10

Exceptional

26 Mar 2023

Hector

100% recomendable

Hotel muy cómodo, limpio y ordenado. Personal muy amable.

Partner

6/10

Pleasant

14 Jan 2023

Fernando