Name: Courtyard by Marriott Santiago Airport
Address: Avenida Boulevard Aeropuerto Sur 9648, Santiago, CL

10/10

Exceptional

27 Jul 2026

Jim R

Staff were great and the hotel was very clean. What I didn’t like was lake of available snacks and drinks for purchase and that I had to make airport pickup reservations 48 hours in advance. Word of advise the printed receipt that is give upon entry to Chile by immigration and customs must be shown with the passport to be able to stay at this hotel. We had stayed on Easter island for some time and couldn’t find the receipt. Lucky for us my wife had hers.

2/10

Poor

24 Jul 2026

Marcus Vinicius M

After arriving from a long International flight, I called the hotel to find out where I get the Van to the hotel. Unfortunately, I dont speak spanish and the hotel staff doesnt speak English. I phoned the hotel but the rude receptionist hang up on me more than 4 times because she xouldnt speak English. Very Frustating! Finally, after multiple phone calls, someone else answered the phone and the communication was stablished.
Futheremore - the hotel room was the most dirty room I ever stayed. The skits were never cleaned, hair all ovet the bathroom floor. Very dissapointing!

10/10

Exceptional

24 Jul 2026

Kimberly

I had a wonderful stay at this hotel. The property was immaculately clean and very well maintained. The staff were pleasant, welcoming, and always ready to help.

Although we did not speak Spanish, communication was easy because several staff members spoke some English. A special thank you to Victor, who went above and beyond to assist us. He was always quick to resolve any issues and helped us find our way around the hotel and the area.

The food was lovely, and all the facilities worked perfectly. We stayed during the winter, and the heating system worked very well, keeping us warm and comfortable throughout our stay.

Everything was thoughtfully put together, making for a relaxing and enjoyable experience. I would highly recommend this hotel and would gladly stay here again.

Family

10/10

Exceptional

06 Jul 2026

Davina

Very short ride from the airport. Driver was on time for pick up. Staff at the hotel was very friendly and accommodating. I didn’t get to enjoy the amenities as I was there for a short time. The room was clean and comfortable. The towels could’ve been a little fluffier. Breakfast was delicious. The rice served at breakfast reminded me of home.

Friends

8/10

Excellent

04 Jul 2026

Kellie

It would be great if there was a self serve laundry service

Friends

10/10

Exceptional

03 Jul 2026

Victoria

The front desk agent was very helpful with all the re-arranging I had to do before arriving there. Excellent staff.

Partner

10/10

Exceptional

21 Jun 2026

Carolina

Hotel nuevo e impecable. Buen desayuno

Partner

10/10

Exceptional

10 May 2026

sudeep

Had a very nice stay at Courtyard by Marriott. The hotel was comfortable, clean, and well maintained, and the staff were friendly and helpful throughout our stay. The breakfast was very good, the airport shuttle was convenient, and the location close to the airport made travel very easy. Overall, it was a smooth and relaxing stay, and we would happily recommend it.

Partner

4/10

Poor

07 May 2026

Riddell

Let me preface by saying that I had stayed at 3 different hotels in Chile before arriving into Courtyard. By far, the most complicated and shady placed I stayed in.

Taxes: upon arrival I was charged taxes (again) even though I showed that in my receipt the taxes had already been paid off.

Breakfast: they had posters all over the hotel showing that the breakfast time was between 6am - 10:30pm. I went to eat at 10:00am. At first, I was told breakfast time was over and I could order at an extra fee from their menu. when I inquired about they time advertised, they insisted that I was wrong. I had to pull out a picture of the posters, the Bonvoy the Expedia apps to show them that in all 3 of them they advertised the ending of breakfast at 10:30am. Only then they agreed to let me eat.

Airport Shuttle: I requested the free shuttle service from and to the airport. Booking it a bit of a hustle. I had to call 3 times to the hotel because the number they had online did not work. The staff at the hotel cannot make a reservation for you either. Turns out the number was wrong. Once you have the right number, you only text them through WhatsApp. The drivers were great and on time. Super friendly.

Following my last point, I went to the front desk to confirm my pick up time. Tell me why 4 staff members (front desk, cleaner, security guard, and other person) were all looking at my file and my personal info. Isn't that just the job of the front desk person?

Self

8/10

Excellent

03 May 2026

Alexandru

Awful dinner. Undercooked rice, questionable lamb. \"Caldillo de congrio\" wasn't \"caldillo\" at all, it was a very bad imitation. Poor breakfast.

Partner

6/10

Pleasant

27 Apr 2026

roy

Nice and modern

Self

10/10

Exceptional

26 Apr 2026

Thieu

Very friendly

Friends

10/10

Exceptional

23 Apr 2026

Britta

Great breakfast. Clean and quiet rooms.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Britta

The room was large and felt very clean. We enjoyed the breakfast and the hotel staff were terrific.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Lucas

Great hotel for those who need to spend the night near Santiago Airport. Nice and clean rooms, helpful staff and good breakfast.

Family_with_children

10/10

Exceptional

20 Apr 2026

ALFREDO

Todo bien gracias adiós

Self

10/10

Exceptional

19 Apr 2026

Blair

Fresh Breakfast Menu, Nice and helpful staff. Very clean and tidy. Walking distance to the Olympic Park.

Family_with_children

8/10

Excellent

12 Apr 2026

Juan

Towels not in pristine condition, hotel conditions in average, should be better for a marriot

Self

10/10

Exceptional

12 Apr 2026

Linda

The front desk was fabulous and helpful. Great coffee.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Maria Laura

Excelente el hotel, sobre todo excelente la atencion del personal, quienes resolvieron rapidamente un inconveniente
Tambien muy amable y simpatico el personal del restaurante

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Stan

The staff was very helpful, they have a shuttle to / from the airport, and the breakfast had a nice selection.

Partner

10/10

Exceptional

24 Mar 2026

Margaret

Spacious, comfortable clean room and nice bathroom. Well set up gym

Self

10/10

Exceptional

23 Mar 2026

Denise

Thanks to airport volunteers. They took our luggage, contacted the hotel and took us to the waiting area for the hotel shuttle. Next day, good airport shuttle then a taxi to Port.

10/10

Exceptional

22 Mar 2026

Stan

Staff is very helpful, property is modern and clean. Appreciated having a dining option at the hotel and food was excellent.

Partner

8/10

Excellent

16 Mar 2026

KEITH

Fine airport hotel. My only small complaint was the air conditioning was noisy and didn’t seem very effective.

Self

10/10

Exceptional

16 Mar 2026

Maria Eugenia

Great experience

Self

10/10

Exceptional

10 Mar 2026

Francis

Had a great experience on a one day layover. Staff was incredibly friendly and really helped out by allowing me to check in early so that i could make my tour on time. The shuttle pickup and dropoff was seamless. Would recommend especially on a short layover.

Self

8/10

Excellent

10 Mar 2026

Elaine

Shuttle service worked well. Clear explanations for where to get picked up.
This is definitely an airport hotel.. Close to the airport, but far from the center. Had a controlled gate around the property. Rooms were good and restaurant was good. Not a lot of choice for breakfast.

Partner

8/10

Excellent

08 Mar 2026

Melchor Palacio

Towels had brownish stains and edges were frayed.

Family

2/10

Poor

06 Mar 2026

Helen

Shuttle service is highly unreliable and no matter how many times messages sent via watsapp still did turn up to airport
Poolside good area breakfast terrible nothing hot that should have been hot and nothing cold that should have been cold
Restaurant exorbitantly expensive $45 for a club sandwich
Staff were helpful however I would not stay here again ever

Friends

6/10

Pleasant

05 Mar 2026

Dongguang

breakfast Is no good

Partner

10/10

Exceptional

25 Feb 2026

Juan

Nice hotel

Partner

8/10

Excellent

21 Feb 2026

andrew

Convenient, check in easy, rooms very large and comfortable, good value; breakfast a little limited though

Leisure Family

10/10

Exceptional

18 Feb 2026

Vidal

Friendly staff, facilities are well maintained

Family

10/10

Exceptional

18 Feb 2026

Beverly

Clean room, courteous staff, good breakfast!

Partner

10/10

Exceptional

12 Feb 2026

Sharon

The rooms size was really good, the restaurant has a great variety and the breakfast buffet was good.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Andrew

There are no airport hotels within walking distance from SCL airport, so this one is a short Uber (or taxi) ride away. Comfortable room, good buffet breakfast spread, and efficient check-in and check-out processes by friendly staff.

Partner

8/10

Excellent

28 Jan 2026

gvartconsulting

Nice service The transfer is not always available , consider Uber as easy too and cheap if don’t want to wait or hassle

10/10

Exceptional

27 Jan 2026

Tamra

Staff was wonderful. Breakfast excellent

10/10

Exceptional

26 Jan 2026

George

The hotel is lovely inside and the breakfast buffet is excellent. The rooms are also beautiful, though they could use better lighting for the dark-wood decor. It is well-situated near the airport, and there is an hourly van shuttle from the hotel to the airport. Getting to the hotel from the airport via the shuttle requires some advance planning. The hotel requires 48-hour advance notice by written communication for an airport shuttle pickup. We took an Uber, which was about $10-12.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Natalie

This was a great hotel, super easy for the airport, especially with the shuttle bus (I should know, I used it 3 times!!) Hotel was smart and clean. Room was large, clean and comfortable.
Breakfast and dinners were delicious, one morning the breakfast was a little under prepped, but this may have been as I was earlier than the pack.
The shining star of this hotel, however, are the staff. They are absolutely amazing. I was unfortunate enough to have lost my passport just before I arrived at the hotel. The reception staff could not have been more helpful or kind. They went above and beyond, using their personal mobiles to help me contact various people, and speaking on my behalf, as my Spanish is limited. I only wish I'd actually noted down their names, as I'd love to name them individually.
Please be aware, if you lose your passport and apply for a new one, it is quicker and easier to collect in person from the British Embassy, as couriered documents are not necessarily issue from the country in which you are in - mine was coming from Mexico and would have taken 3 days to arrive!

Self

10/10

Exceptional

23 Jan 2026

Natalie

A great hotel, very clean, very handy for the airport, especially with the airport shuttle (I should know, I unfortunately used it 3 times!).
The reception staff were absolutely amazing. I was unfortunate enough to have lost my passport in Santiago just before I arrived. They could not have been more helpful, or caring. They helped me make phone calls (using their own mobile phones), spoke to people on my behalf as my Spanish was quite limited, and helped me find some other services in the area. If I hadn't had to use my savings to fund my extended stay and other bits, I would have given them the biggest tip! (I'm sorry I never took note of their names to be able to give them a shout-out!
The bar staff are brilliant and make the most delicious cocktails. The food available is delicious and you can tell.iys all freshly prepared. Sometimes the breakfast is a little under lacking, but that may have been because I had to get up early and they'd not put everything out.
Unfortunately I was unable to use the pool, other than just to dip my feet, but it's a great outside area with chairs and beds.
The room was clean and comfortable, although the air con can be a bit tricky if you don't read the manual properly!
If I ever return, I would definitely have no qualms about using the hotel.

Self

10/10

Exceptional

19 Jan 2026

GRIGORIY

Excellent

4/10

Poor

17 Jan 2026

Dmitriy

Yes

10/10

Exceptional

09 Jan 2026

Carolina

The room is big and very clean. Staff is very friendly and it's a great airport hotel if you have to spend the night while waiting for your flight or cruise.

The restaurant is open until 10.30 pm and serves delicious food and the process of Check-in is seamless.

The hotel also offers complimentary transfers to/from the airport.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Peter

This was probably the best experience I’ve ever had in a hotel concerning the staff, the amenities, and everything else.

Business_and_leisure

6/10

Pleasant

08 Jan 2026

RORY

Poor air on

Partner

2/10

Poor

05 Jan 2026

Geet Kanwal

Booking was for 501 usd but I was charged 591. I told the reception the bill is incorrect. They apologized and said it’s been fixed. And they never fixed it or replied to me when I inquired again after leaving.

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Larisa

The breakfast buffet offered a good variety and was very enjoyable. It was convenient that the hotel allowed us to store our bags while we explored the city. However, our room was not serviced during our two-day stay. My main complaint is that the beers and water were not cold — even at the bar — and the fridge did not keep drinks cold. I asked the bar for ice and an ice bucket but was told none was available. When I contacted the front desk, it took an hour for them to bring anything. Disappointing during hot Santiago summer day.

Business Family

8/10

Excellent

03 Jan 2026

Larisa

The breakfast buffet offered a good variety and was very enjoyable. It was also convenient that the hotel allowed us to store our bags while we explored the city. Before picking up our bags, we stopped at the restaurant for a quick bite, but the menu was very limited (only pizza and burgers) because they were preparing for the New Year’s Eve celebration. My main complaint is that the beers and water were not cold — even in the bar — and the fridge did not keep drinks cold. That was disappointing during Santiago’s summer season.

Leisure Family

8/10

Excellent

02 Jan 2026

Cristian

Hotel was good close to the airport which is its main feature.
Restaurant service too slow.
Staff friendly.
Shuttle service excellent

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Kristi

Breakfast is included. Was a very nice breakfast.
They allowed us to store our baggage after checkout so we could explore the city, and then get a shuttle ride to the airport. Very nice staff.

Partner

10/10

Exceptional

28 Dec 2025

Sandra

It was very clean, convenient and great ataff. I was traveling with my son and they were very accommodating and helpful. I will stay there again.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Evangeline

Overall a great stay

Leisure

10/10

Exceptional

16 Dec 2025

Cunying

very clean hotel

Leisure Family

10/10

Exceptional

14 Dec 2025

Carolina

The driver that did our pick up at the airport was great. The check in process was simple and the room is spacious and modern. Great hotel to stay!

Leisure Partner

8/10

Excellent

05 Dec 2025

Bei

Staff is really good

Leisure Self

10/10

Exceptional

04 Dec 2025

Pierrre

Yes.

2/10

Poor

19 Nov 2025

German Adrian

Do not stay at this hotel. This is the worst Marriott I have ever stayed at. The service was so bad at the restaurant and the quality of the food was super low. Also no internet the whole day!! I had reserved a king bed room and they didn't have one, so ended up in a queen size bed. Honestly really disappointed with the hotel.

Business Self

8/10

Excellent

16 Nov 2025

Swetha

We stayed here on our way back and forth from our trip to Puerto natales. However the service could be lot better than what we expected it be for a marriot hotel to be.
We were denied water/hotwater on the first night stay at this place forget about serving breakfast. On our way back we did receive, complimentary brkfst however with very limited options. Also the shuttle service & the dirver itself were great but instructions guven to them were terrible and due to lang barrier we had a huge differenceand were worried for a bit. Otherwise hotel itself was ok.

Leisure Family

10/10

Exceptional

16 Nov 2025

Matthew

Friendly staff. Accommodating in terms of an early check in.

Self

10/10

Exceptional

13 Nov 2025

Lenore

Great value. Convenient to airport

10/10

Exceptional

09 Nov 2025

Eugenia

Excellent

Leisure Friends

10/10

Exceptional

30 Oct 2025

Kathy

All hotel staff are amazing! Even though there was a large event at the hotel that night, we were treated just as special , with personal attention and helpful advice. Great place to stay close to the airport, and downtown is only a 20 minute ride away.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Rumile

The property was fine.

Business_and_leisure Self

10/10

Exceptional

10 Oct 2025

maria Ivonne

Very happy

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Antony

Everything was good except the water in the shower was lukewarm

2/10

Poor

23 Sep 2025

Simerdip

I left the review witht he floor manager, booked a airport call in the morning, the reception forgot, booked a single bed room given 2 beds, order a soup different from what I wanted given another. LEft this feedback to the manage who mentioned will email back, [email protected] and the email was correct too. Can you imagine the exprience?

Business Partner

10/10

Exceptional

03 Sep 2025

Martha

Safe

Leisure Family

8/10

Excellent

28 Aug 2025

Chris

The hotel had great restaurants, everyone was friendly and helpful, the location was great for walking around and shopping.

Business Friends

6/10

Pleasant

16 Aug 2025

Sasha

Basic airport hotel, does the job. The team there are really friendly and very helpful - they helped me a lot which I appreciate. The breakfast is terrible, all sugar and sweet stuff. Even the yogurt was sugary ☹️

Self

10/10

Exceptional

14 Aug 2025

Claudia

Clean, safe, it is what the pictures show. But be ready to an extra $15 canadian dollars for a chilean tax, which is not advertised in the add.

Leisure Self

2/10

Poor

14 Jul 2025

Li

Your hotel's airport pick-up car took 55 minutes from picking us up to driving to the hotel. It was too long.

10/10

Exceptional

12 Jul 2025

Garvin

Excellent staff. Everyone was very kind and courteous.

Leisure Family

10/10

Exceptional

17 Jun 2025

FRANCISCO ELIAS

El servicio es muy bueno acorde a los solicitado, habitación excelente igual que el trato

Business_and_leisure Partner

10/10

Exceptional

02 Jun 2025

Paul

Great value for money and excellent service

There was a miscommunication error in the pick up but the staff was super helpful and let me and my baby have a late check out, which was extremely helpful having a late flight.
The staff service was exceptional!

Friends_and_family Family

10/10

Exceptional

27 May 2025

Simeon

Friendly, helpful staff made the stay very pleasant. Clean, restful rooms. Good food and service at restaurant.

Business

10/10

Exceptional

13 May 2025

Jorge Romel

A really nice hotel to always stays near the airport. Staff very friendly.

Business

10/10

Exceptional

23 Apr 2025

raul

Layover

Leisure Partner

10/10

Exceptional

23 Apr 2025

Mara

Esta en los predios del aereopuerto y te recogen, hay que reservar. Se puede tomar taxi o uber al centro, es mas p menos 30 hora. Tiene restaurante y los cuartos son comodos.

Leisure Family_with_children

8/10

Excellent

20 Apr 2025

Gabi

Comfortable stay. Water took a long time to get hot, but eventually did.

Leisure Friends

10/10

Exceptional

19 Apr 2025

Dezhong

Staff at front desk are very helpful and nice. Room condition is great! Convenient shuttle to airport!

Leisure Partner

10/10

Exceptional

19 Apr 2025

Mara

Esta a distancia de 30 minutos del centro, pero en los predios del aereopuerto, buen desayuno y muy amables. Tienen lista de taxis y se puede tomar Uber sin problemas. Las habitaciones son espaciosas.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Leandra

Great stay for first night in Santiago

We were very happy with our stay. The flight landed very late so it was convenient to be so close to the airport and to have the shuttle service. Also very happy that the restaurant is open 24 hours to satisfy our late hunger.

Partner

6/10

Pleasant

02 Apr 2025

Verified traveler

Complete contrast between the front desk staff who were excellent and the serving staff in the restaurant who were abysmal,

Self

10/10

Exceptional

23 Mar 2025

CRISTIAN

Close to airport, very convenient if you are willing to pay an Uber for 8 minute drive

Leisure Self

10/10

Exceptional

21 Mar 2025

Tracy

Good service from helpful staff. Decent gym. Tasty food served late.

8/10

Excellent

21 Mar 2025

Cory Leslie

Very close to airport and shuttle was convenient. Hotel is in great condition. Would stay again, but make sure to WhatsApp the number if arranging an airport pickup on arrival

Leisure Self

10/10

Exceptional

21 Mar 2025

Andy

Airport shuttle was very efficient. Pool was really good for an airport hotel. Restaurant/ bar was ok but nothing special

Leisure Partner

10/10

Exceptional

20 Mar 2025

ZHAOLIANG

It's a little bit of difficult to find the shuttle bus.

Leisure

10/10

Exceptional

18 Mar 2025

Jenny

Great airport hotel with many amenities.

This is a great hotel near the airport with a free airport shuttle. The price was reasonable, the accommodations very comfortable, with a nice pool and gym.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2025

Debra

Very good helpful staff. Great breakfast

10/10

Exceptional

16 Mar 2025

Jean-Paul

The shuttle from airport to hôtel is only once every hour, if you miss the xx:15 pickup, you need to Take sometjing else instead of waiting one full hour

Leisure Partner

4/10

Poor

14 Mar 2025

Rita

They gave me a room that was occupied, and we walked in on other guests having a shower. When we went back to let t hem know they did apologize, and blamed it on the system. THIS SHOULD NEVER HAPPEN. If you stay here lick your door from the inside immediately.

Leisure Partner

8/10

Excellent

08 Mar 2025

Adrian

Perfect distance from airport
There’s nothing to do around property
Room shower head was molded
Room floors was not clean
Breakfast waffles and pancakes was cold
Staff was very friendly and helpful

Business_and_leisure Self

10/10

Exceptional

05 Mar 2025

Vijay

Excellent customer service

Leisure Family

10/10

Exceptional

05 Mar 2025

Mark

good