Name: Hotel MYSTAYS Shin Urayasu Conference Center
Address: 2-1-4 Akemi Urayasu-shi Chiba 279-0014, Urayasu Shi, 279-0014, JP

2/10

Poor

10 Apr 2026

Genesis

My room was disgusting! The room smelled like mold and mildrew as soon as you walk in! It had my chest and my chold's chest hurting really bad. Opened up the side of the air purifier to find mold. There was mold all in the shower. Including around all the shower curtain rings and behind the toilet. There was dark stains all over the covers. We slept with the window open, fully clothed, on top of the covers. We only stayed because it was only for a few hours before we left for the airport.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Stella

We asked for an extra pillow but we're told only 4 per room. Also an extra regular blanket as my son hogs it and they weren't able to give me another white blanket. When I booked the breakfast was an extra $100 and then when I checked the rates when we checked in the pricing went down. I asked if they could be a discount if we purchased 2 days of breakfast but of course they said no. They had some nice lotions. The room was enough for 2 adults and 2 children under age 6. The location is not ideal, as it is 15 mins walk to the mall. Not much is around there. Not sure if I will book this location again. It was nice that they had a shuttle to Disneyland but the shuttle does not run often. Also the first night shuttle is not until 2100. The walls had marks but it was decent and cleaned.

Family_with_children

8/10

Excellent

18 Nov 2025

Roy

Great breakfast. Nice shuttle to the train station and to both Disney Parks

Leisure Partner

8/10

Excellent

09 Aug 2025

Ron

Staff was very responsive, friendly and professional. In room Air conditioning was sometimes a challenge to regulate but a minor challenge. Good experience!

8/10

Excellent

01 Jul 2025

Brianna

Conveniently located near train station (10 minute walk). Hotel shuttle service to/from Disney but only at certain times. Staff were very friendly and helpful they called a taxi for us anytime we needed. Very small room!!

10/10

Exceptional

21 Jun 2025

Pak Hang

nice room and tasty breakfast, shuttle to Disneyland, convenient and recommended!

Leisure Friends

6/10

Pleasant

09 Jun 2025

George

The staff is very sweet and helpful, the property is run down and not the most cleanly

10/10

Exceptional

13 May 2025

Amanda

We had a nice stay here in April during a convention, and also a visit to Disney and DisneySea. The location is in a pretty quiet area and was about a 10-15 minute walk to the train station and a big mall with grocery and restaurants.

The staff was fantastic, gave us great information about the area. They were also a big help on the last morning when we were forwarding our luggage onto our next hotel.

There was very convenient free morning shuttle bus that took us to the train station, Disney or DisneySea.

Partner

10/10

Exceptional

29 Apr 2025

Jasmine

The staff was amazing and really made the place the perfect spot. I enjoyed the shuttle service for Disney, and the option to grab the amenities we needed. Very helpful staff and so kind.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Wei Li

Great service by the front service staff, explained clearly the options to get to/fro Disney. Very helpful when we needed advice too. Nearest convenience store (FamilyMart) is about 5-7min walk away, hotel’s lobby sells some basic food stuff if needed too. Took a cab from train station to hotel, which costs 800yen

Leisure Family

6/10

Pleasant

27 Apr 2025

Kiezzel

Hotel looks good in the picture but the set up looks like a motel/inn, it’s disappointing I’m not expecting it to be like that. Hard to get a transportation in the area you have to walk 7min to the bus stop. Shuttle service going to Disneyland is only around 7,8 and 9 in the morning.

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Dennis

MyStays Shin-Urayasu more than met our expectations. While not a five-star facility, our room was spacious and comfortable. The hotel has a restaurant that serves a very good breakfast that includes Japanese and Western selections. Unfortunately, it's not open for lunch or dinner. But, the Shin-Urayasu train station is just a 20-minute leisurely walk away. There is an Aeon Mall with a food court and several other \"sit down\" and fast food restaurants in the immediate vicinity of the train station. There are two combinis on the way to the train station - Family Mart and 7-11. Of course, being close to the train station makes it easy to reach other parts of Tokyo. We felt very safe walking from the station to the hotel even late at night. Overall, a very good hotel in a convenient location.

Leisure Family

10/10

Exceptional

21 Apr 2025

Haijin

Very friendly and attentive staff

10/10

Exceptional

09 Apr 2025

Kazuhiko

The Warehouse hotel

Very convenient for accessing Haneda airport

Friends_and_family Family

8/10

Excellent

25 Feb 2025

CHI MING

Nice

Leisure Family

8/10

Excellent

01 Feb 2025

Robert

Clean rooms

10/10

Exceptional

13 Dec 2024

JASMIN

Great hotel. Not close to the train but they do provide three morning bus trips to the train station and Disneyland. They also provide three night trips from Disneyland to the hotel.

Leisure Partner

8/10

Excellent

07 Dec 2024

Brandon

The staff was excellent! The parks (Disney) were a little further away than I thought but the shuttle service was great. We decided an Uber was best for our situation and only cost about 1,300 yen ($9-$11 usd) plus after a 12 hour day of walking the park you just want to get dropped off at your front door. We had a good experience overall and would recommend.

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

Jonathan

Very polite place to stay.

Business_and_leisure Family

8/10

Excellent

20 Nov 2024

Michelle

Appreciated the shuttle to disney. Wished there was a shuttle to airport as well.

8/10

Excellent

14 Nov 2024

Thomas

Clean. Friendly staff. Location is convenient for Disney if you don’t want to spend much.

Shuttle offered starts at 7:30am, which I’m sure for most is great, but not early enough for us so we got an Uber.

Not the comfiest of beds/rooms, but good value for what we paid.

Immediate location has nothing within 10 mins walk, but a mall with a few shops, supermarkets and lots of fast food places is just 15 mins walk away.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Nicole

Lovely place! Great breakfast!!! A little far to walk to business but overall great place and shuttle was perfect for Disney excursions.

Leisure Partner

10/10

Exceptional

22 Oct 2024

Demetrius

Great support and assistance.

Leisure Family

4/10

Poor

19 Sep 2024

CYNTHIA

Basic room nothing special

Nothing close by this hotel beds were hard room look nothing like pictures if you want just a basic room nothing special this is it don’t bother getting breakfast food is the same everyday upside is shuttle will take you to Disney parks that’s it .

Friends_and_family Friends

8/10

Excellent

17 Sep 2024

Yuenn Trend

Overall , good price on the locations.
Shuttle buses very helpful to reach the locations .

Business_and_leisure Self

10/10

Exceptional

18 Aug 2024

Timothy

The hotel is nice, quiet and clean, shuttle or transportation to train station and Disney only in the Morning, with return from Disney at night, 18 to 20 minutes waking to and from train station.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Kristina

People are very nice, they will help you the best they can if you don’t speak Japanese. But there are some front desk workers that can speak English. I would still recommend using google translate or some kind of translation app. Also if you don’t want to walk use DiDi or go taxi app. I prefer DiDi

Leisure Family_with_children

10/10

Exceptional

06 Aug 2024

June

Area around the hotel is nice and quiet. It’s about 10-15min walk from the closest train station (JR Shin-Urayasu), but they provide Morning and Evening shuttle bus that goes to JR Shin-Urayasu station, Disneyland and DisneySea, which is very convenient.

Leisure Family

8/10

Excellent

13 Jul 2024

Richard

Located nice and close to Disney World with complimentary shuttle service there. Friendly staff and good value for. Money accommodation.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Kieran

Great for a trip to Disney

We were only here for one night but I wish we had stayed longer! Perfect for us and they even have a shuttle to the park!

Friends_and_family Friends

10/10

Exceptional

04 Jun 2024

Fiona

Economical stay

The hotel offers free bus service to Shin-urayasu station and Disneyland and Disneysea in the morning. The pickup in the evening is difficult to find and there are only 3. The first room i was assigned had a great view of Disney. The room had a funny smell. I called reception and they moved me to another room. The customer service and room amenities were great. The bed was hard and squeaked. I had stayed in this hotel 2 times before and always had a good experience. The mini shop on the ground floor was great and convenient.

Self

10/10

Exceptional

29 May 2024

Mai

駐車場のご案内がとても丁寧で
悪天候のなか、待っていてくださり感謝でした。心地いいホテルでゆっくり休憩できました！
ありがとうございました！

10/10

Exceptional

27 May 2024

Allison

Has shuttle service to Tokyo Disney Resort, good breakfast buffet, is clean, has lots of vending machine choice, comfortable beds, and plenty of laundry machines.

Leisure

8/10

Excellent

23 May 2024

Sunita

The staff were polite and helpful. The facilities were clean. The toiletries were DHC, good quality products. They had a shuttle to the station and to Disneyland. There were options for restaurants and shopping centers within a walkable distance.

They could have provided guests with water. It had to be purchased from a vending machine, in house shop area or convenience store.
It would have been nicer to have shuttle service throughout the day rather than just in the mornings and late evenings.
The only option available was a smoking room but it wreaked of smoke. It would have been nice if they freshened the air. There was an air purifier but it kept getting turned off when I was out of the room.

Leisure Friends

10/10

Exceptional

09 May 2024

Charley

The main train station and bus station is 10-15 minute walk. Free transportation to that station via shuttle service. Always go early for the shuttle, it does fill up! Full grocery store at this station as well as a mall with anything you could need :-) The breakfast was delicious every day at our hotel and helped us start our day on a positive note. The front desk also was able to call a taxi a few times and our wait was less than 5 minutes.

Leisure Family

8/10

Excellent

24 Mar 2024

ErikaRose

For quick stays, this was great. Rooms are quite small but affordable for travelers just looking for a place to rest. Breakfast was limited but also perfect for quick meals on the go.

Leisure Family_with_children

10/10

Exceptional

07 Mar 2024

Jim

Everything was wonderful and shuttles to Disney was a bonus thank you

Leisure Self

2/10

Poor

05 Feb 2024

Verified traveler

Surprised this place has an 8 from user reviews

Probably one of the worst hotels I’ve stayed at.

Friends_and_family Family

10/10

Exceptional

28 Oct 2023

Benny

The hotel provides very convenient access to Tokyo Disney Resort at a reasonable price and the rooms are bigger and more comfortable compared with other business hotels in City Centres in Japan

Leisure Family

10/10

Exceptional

05 Oct 2023

Sheree

A great place to stay when you would like to be near Disney Resort. The shuttle bus is very convenient. Very helpful staff, room was very clean, I would definitely recommend this hotel.

Leisure Family

4/10

Poor

29 Mar 2023

Travis

Rooms are not as clean as suggested in the pictures. Nothing in the surrounding area to get food or anything. Not worth it. Go somewhere else.

Leisure Family

6/10

Pleasant

04 May 2022

Edson Seity

Not so clean...Toilet smelling realy bad.

Leisure Family_with_children

6/10

Pleasant

19 Mar 2020

Timothy

Good when rooms on sale

In seven days they cleaned my room once. I had to put my garbage bag in the hall to be collected regularly. I purchased breakfast once. It had a variety of little dishes, but it was expensive and not worth the cost. Hotel staff were friendly and helpful.hey have a shuttle to the nearest metro station a few times in the morning, but the return shuttles are all in the evening and at night.

Business Self

6/10

Pleasant

14 Feb 2020

Ridd

Relax corner was nice location was hard to find but found out later there was a shuttle to and fro uraysu Station

Business Family

10/10

Exceptional

25 Nov 2019

Mark

Great place to stay

Room was small, but very complete and comfortable. For two people, it was tight. The room wasn't lacking anything but size. Free shuttle was to perfection! Any where on the way to the Disney parks, they were able to drop us off. The area was safe and convenient to the Aeon Mall and the train station.

Friends_and_family Family

6/10

Pleasant

13 Nov 2019

Verified traveler

バスルームに髪の毛が落ちていた！！
それ以外は特になし！

Business_and_leisure Partner

4/10

Poor

05 Oct 2019

Verified traveler

The airconditioning was leaking fluid onto the bed whenever it was turned on. When we spoke with the staff, they were very kind to come try to fix it however their solution was not to turn the A/C that cold. The day after we tried turning on the A/C less cold but it still dripped non stop onto the bed. There were also visible stains on the curtains and the chair and you need to pay to use the TV. It's also quite a far walk to get to the station to train to disney and we did not use their shuttle as it would have taken longer to get to the parks.

Leisure Partner

10/10

Exceptional

01 Oct 2019

Verified traveler

A bit far from station .but very nice amd clean and have all the supply

Leisure Friends

2/10

Poor

20 Sep 2019

Christine

Disney- take the staff’s advice, book Disney Hotel

We chose this hotel because of it’s proximity to the Disney Parks. However, the entire experience was a mess. When we checked in the staff was rude and unaccommodating. The only plus was the room’s many amenities, which included many various toiletries and charging wires. Their free bus was behind the train station close to Disneyland, with a very long walk to the park. It was even more inconvenient with DisneySea since you had to take a monorail to the park. The bus did not have all day service. At the pick up times there was always too many people and not enough buses. The bus stops at two other hotels and buses were few and far between. Evidentially they were more than happy to leave us to your own devices. When I tried to asked the staff for more help and information, they rudely dismissed me and advised me multiple times to stay in a Disney hotel. In the end, I ended up using the bus once and taking a cab back because it wasn’t worth fighting for a spot on the bus. The attitude and treatment we received was appalling, and it was only with this hotel. This was not an issue with just some of the staff, but every staff member we encountered. The customer service we received was horrendous. I didn’t see any other foreigners there and now I know why. All in all, I would advise foreigners not to book this hotel if you’re planning to going to the Disney parks. It’s not worth the treatment and trouble you receive. Take the staffs’ advice, for Disney, stay in a Disney hotel.

Friends_and_family Family

8/10

Excellent

06 Sep 2019

Verified traveler

It was raining. I asked one of the employee, I wish i can remember her name. She borrowed me umbrella to use. It was wonderful. The employee at the property is very caring and eager to help. that's a plus. I would definitely come back to this property next year with my family.

Leisure Family

8/10

Excellent

04 Sep 2019

Kousuke

Comfy stay for Disneyland

This hotel is located in Shin-Urayasu, which is close to Tokyo Disney Resort. If you get to this hotel from JR Shin-Urayasu station, you might need to catch a taxi. It would be very tough to get there by walk. You can get a quiet stay in this hotel. And guests can use the laundry machines. When it comes to transportation to the Disneyland, it’s quite convenient for the guests because they especially provide the free shuttle bus to us every day. In terms of these services and conditions, this place is recommended.

Partner

2/10

Poor

12 Aug 2019

Sarah Nadiah

Very disappointing

I read some reviews saying that this hotel was convenient but I felt very liked to. The nearest convenience store is about 15 mins away with the hotel providing no dinner. And any shuttle out of the hotel is limited to early mornings and late nights leaving you to fend for yourself most of the day.

Family

8/10

Excellent

02 Aug 2026

Akiko

立体駐車場が狭いのが難点、センサーが鳴りっぱなし

8/10

Excellent

08 Jul 2026

keiko

売店の便利が悪い。支払いがクレジットは使えないし、現金も使えない。外国人の方が、困ってました。

Family_with_children

10/10

Exceptional

02 Jul 2026

mahiro

部屋の壁が少し汚れていたが、それ以外はとても清潔で過ごしやすかった

Partner

8/10

Excellent

28 Jun 2026

Yusuke

東京ディズニーリゾートへの家族旅行で宿泊。大人2人と2歳児ではクイーンサイズのベッドで十分。全体的に清潔感のあるホテルで、非常にコスパ良かったと思います。
パークへはホテル用意のシャトルバスもありますが、我が家は新浦安駅からのバスやタクシーを利用。それでも十分成り立つくらい、アクセス/立地良しです。
新浦安駅にイオンもあることですし。

ビジネスホテルさんらしいユニットバスが家族で使うには少し難点かな、と思います。が、パークで終日居楽しんで、お風呂と寝るために帰ってくる場所と考えれば、十分な設備だと思います。アメニティは十分揃えられているし、タオル交換はしっかりしてくださいます。

部屋の壁紙の汚れ等が少し気になりました。が、我が家のようなお子さん連れの利用が多いところでは致し方ないのかな、とも思います。それとユニットバス以外には悪い点は見当たらないところだと思います。
我が家では次回もこちらになりそうかな、と思います。

Family_with_children

6/10

Pleasant

26 Jun 2026

kokichi

駐車場の事前予約がわからなかった。

Family_with_children

8/10

Excellent

25 Jun 2026

KOHEI

よい

Friends

6/10

Pleasant

13 Jun 2026

SHINO

駐車場が事前予約しないと遠くの有料の駐車場に自分で停めないといけないのが大変だった。
あとは、すごく親切で綺麗で満足でした。

10/10

Exceptional

09 Jun 2026

YUKO

宿泊階の廊下のオープンなのが気になりました。窓、壁がない。

Family_with_children

6/10

Pleasant

31 May 2026

Hiroko

みなさん親切に対応してくださり、気持ちよく利用させていただきました。
ありがとうございました。

Family

8/10

Excellent

31 May 2026

CHIAKI

初めて宿泊しました。東京でのイベント後、翌日ディズニーシーへ行くための宿泊でした。シャトルバスが出ていることもあり選びました。アメニティやバスの予定、外出時の道など丁寧に教えて下さいました。部屋も十分広く綺麗でよく寝られました。喫煙室はホテル内にありますが、部屋によっては遠いと感じるかもしれません。コンビニやお店も近所にはなさそうな感じで、ホテル内にジュースやお菓子などが販売されてる場所がありました。

Self

10/10

Exceptional

30 May 2026

Rumi

スタッフの対応がとても良かったです！

Family_with_children

10/10

Exceptional

30 May 2026

Chieko

駅からホテルに行くまでの
地図が欲しい。
自力でホテルに向かえなくて
タクシーを利用した。

Family_with_children

2/10

Poor

18 May 2026

Yasuko

丁寧に見下した言い方に感じました。近くに三井系のホテルでここよりも安くて感じも良いところがあったので次からはそちらに泊まります。

6/10

Pleasant

08 May 2026

rie

素泊まりで利用しました。GW期間中だったからかもしれないけど、素泊まりにしては金額が高かったです。

Family_with_children

8/10

Excellent

27 Apr 2026

HIROSHI

テレビが高い位置にあるため化粧台周辺が広々つかえたこと、
ユニットバスの
トイレのスペースが気持ち広いかなって印象。
某ビジネスホテルは便座に前屈みになると壁が近くて窮屈でした。
ベッドと化粧台のスペースもきもち広かった印象。あとは下足エリア(仕切り)があったから
衛生的。

Family_with_children

8/10

Excellent

25 Apr 2026

TOMOMI

部屋は広く快適でしたが、トイレの床がギシギシなってた。

Self

10/10

Exceptional

16 Apr 2026

Naomi

冷蔵庫が冷えないホテルが多い中、入れていた飲み物がすごく冷えててよかったです！
強いて言えばテレビ前のところの机にも鏡があれば良かったです。あと、枕元にコンセントがあれば良かったです。シャトルバスの場所がわからず、駅から歩いたのも残念でした。

10/10

Exceptional

16 Apr 2026

shii

綺麗なお部屋でした

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Yoshihiro

値段もお安く良かった。喫煙室ありも決めてでした😊

Partner

8/10

Excellent

09 Apr 2026

AKIKO

スタッフの方の対応、とてもよかったです。

6/10

Pleasant

08 Apr 2026

Izumi

新浦安から徒歩20分近く。正直かなり遠く感じました。シャトルバスも少ない。ロビーでのコーヒー等のサービスもない。そういう点が少々不満です。ただ朝食、特に自家製の浅漬けがおいしかったです。アクセスの悪さを上回るサービスがあればよかったです。

Self

10/10

Exceptional

02 Apr 2026

Misuzu

快適に過ごすことができました

Partner

10/10

Exceptional

01 Apr 2026

Kenichi

こすぱもよく、部屋もきれいでした。駐車場がもっとあるといいですね！また泊まってもいいと思えました

Family_with_children

8/10

Excellent

17 Mar 2026

Rio

客室フロアはエレベータを降りて進むとほぼ外で、マンションみたいな作りにびっくりしましたが、お部屋は清潔でとても快適に過ごすことができました！ありがとうございました！

Partner

8/10

Excellent

09 Mar 2026

akito

客室は清潔でスタッフも丁寧でした。

Friends

8/10

Excellent

09 Feb 2026

Tomoko

外の景色が良かった

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

HIROHUMI

お部屋が綺麗だった。

Business Family_with_children

8/10

Excellent

06 Feb 2026

KAZUO

広くて良かった。

10/10

Exceptional

02 Feb 2026

衣利

毎日清掃に入ってもらえるとは知らず、快適に過ごせました。また急遽家族が素泊まりになった際にも対応いただきありがとうございました！

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Toshihiro

駐車場スペースの事前予約が必要ということは初めての体験だったこと、わかりにくかったこと、そのためかチェックイン時に確認したところ外の徒歩7分程の距離にある一般駐車場にとめることとなったのは少し残念でした。しかしもしホテルのグレード的にこういうことが当たり前なのでしたら、最初からもう少し高いグレードのホテルを予約するようにしたいと思います。なお、スタッフの方のご対応はとても丁寧だったと感じました。

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Shiori

ディズニー旅行で利用させてもらいました。
赤ちゃん連れだったのでシャトルバスは利用せず自家用車で移動しましたが、ディズニーから近く行きも帰りもすぐ着くのでよかったです。
小さい子どもがいるからか、特に要望はしていなかったのですが、ベッドを最初からくっつけてくださっていてとても助かりました。
客室も清潔感があり快適に過ごすことができました。

Leisure Family_with_children

8/10

Excellent

13 Jan 2026

asana

よかったです。

8/10

Excellent

11 Jan 2026

Kosuke

駐車場が提携するところが無いのが少し残念でした。ドライヤーも風量が弱く乾くのに時間がかかった、

Partner