Grupotel Maritimo

Spain , Majorca
PUERTO DE ALCUDIA, Avda. Rey Juan Carlos I, S/N
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

05 Mar 2026

Lara

The entire place smelt fresh & clean. Everyone you saw from front desk staff to the laundry team greeted you with a smile & wished you a wonderful day. It was too cold to enjoy the outside amenities but the hot tub spa we did take advantage of…nice & clean but could have been a bit warmer.
The food!!…was overwhelmingly amazing. Thank goodness we were riding as much as we did or we would have gained weight!

Friends

10/10

Exceptional

27 Dec 2025

Sharon

Clean, nice facilities and entertainment

Leisure Partner

8/10

Excellent

18 Nov 2025

Dharmendra

Room good size,clean,but needs sound proofing ( can hear talking and snoring from neighbouring rooms and upstairs)
Reception staff excellent, very helpful.
Restaurant staff poor in understanding.
Bar staff very pleasant, evening entertainment good.
Spa not bad.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Katrina

Excellent hotel, great value, friendly service

Leisure Self

10/10

Exceptional

04 Oct 2025

Brittany

We had a great time on a girls' trip. Delta airlines had lost our luggage for 3 days and the staff was incredible kind and helpful with our situation. They helped with plug adapters and essentials that were needed. The hotel was clean and beautifully decorated. The breakfast has everything to get your day off to the right start.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Donald

This is a great hotel. I had a high balcony with a beach view. Live Music in the bar was unexpected perk.

10/10

Exceptional

19 Sep 2025

Euphemia

Staff wonderful friendly and so helpful. Food tremendous. Great selection. An upmarket hotel in every way.

Leisure Family

10/10

Exceptional

13 Sep 2025

Ann

Amazing service

I had a quick stay but really enjoyed it! The staff was incredible. Kudos to the team.

Self

10/10

Exceptional

11 Sep 2025

Huayu

Excellent

10/10

Exceptional

01 Sep 2025

Carol-Ann

Lovely room, excellent food, pools and entertainment. Close to beach.

Leisure Self

10/10

Exceptional

29 Aug 2025

Deborah Claire

Excellent service, all staff were super friendly and helpful. The food was lovely, pool very clean, room very comfortable.

Leisure Family

10/10

Exceptional

26 Aug 2025

LILE

Wellcoming clean hotel, Delicious food, Massage was relaxing. Thank you to all employees 🙏

Leisure Self

10/10

Exceptional

26 Aug 2025

Giulia

Food was very good and offered great variety every day with different dinner themes every night. Only some desserts in the evening buffet were too industrial. Excellent breakfast. I didn't enjoy that most of the facilities are indoor (gym, spa, and restaurant are in the lower ground) as it's not very scenic. It would be nice to have an outdoor stage for shows or a proper outdoor dining area. The entire hotel was very clean. The room was good. Very attentive staff. Close to one of the best beaches with no crowd, even in peak season.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Gabriela

Amazing stay

Well located, clean and comfortable. Friendly staff. The breakfast buffet is amazing, it has many options, and I highly recommend it.

Self

10/10

Exceptional

16 Jul 2025

Verified traveler

Great place with friendly staff

Fabulous spot for a get away with a group of friends. Would stay again.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

Elise

Nice clean rooms, loved having a fridge available. Good location with easy beach access. Easy airport transfer with transunion. Easy access to public transport if you want to do your own sight seeing.

Plenty of sun lounges, two pools, organised kid and adult activities.

The staff were such professionals - front of house, house keeping, grounds staff, guest activities coordinator, restaurant and bar staff. Really professional and nice, helpful, knowledgeable, talented and multi-lingual crew.

The breakfast buffet was phenomenal. Unfortunately I had to leave at 3:30am on my last day so missed the full buffet but front desk informed me they keep one chef on hand to provide for a light breakfast for guests on such occasions, which included making me eggs. I was very grateful to have eggs and toast, coffee, juice before my early flight.

Very well managed hotel. I say that because the team would not be that good without good leadership.

Also loved being able to elect to swap a few room cleans for a EUR15 bar credit.

I only have good feedback on Maritimo.

Thank you for an effortless and enjoyable stay.

Leisure Self

10/10

Exceptional

05 Jul 2025

Alina

friendly and welcoming staff, the swimming pools were fantastic, so was the evening entertainment. We were half-board and the food was exceptional. Loved the fact that the hotel made efforts to be eco-friendly e.g. you can ask cleaners to clean your room at a reduced frequency. This didn't dampen the quality of the hotel or it's service. Plenty of activities e.g. Aquagym and activities for children as well. I will plan to come back again!

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Melanie Jane

Quality of food provided was excellent with variety of vegetarian and meat options available. Bottled water provision in the room would have been appreciated.

Leisure Family

10/10

Exceptional

15 Jun 2025

Helen

Staff fantastic and all very friendly. Every where very clean. Entertainment very good. Pool area great.

Leisure Self

8/10

Excellent

01 Jun 2025

Adele

Really enjoyed our stay. The hotel is lovely and clean, the staff are very welcoming from reception to bar staff and cleaning staff. Nice spa facility to access and the pool area there was always beds available. Couldn't thank the fun loving bar team enough. A great bunch of people.
Would definitely return.
We didn't do dining option but the snack bar serves excellent food and everything is reasonable in price.

Leisure Family

10/10

Exceptional

30 May 2025

Tanya

Lovely quiet hotel - perfect for a short stay

Leisure Family

10/10

Exceptional

13 Apr 2025

Julia

We had a really enjoyable stay - the staff here are what sets it apart, they are brilliant & all so helpful and friendly. Would definitely recommend a stay here f you’re in the Alcúdia area

Leisure Family

6/10

Pleasant

25 Mar 2025

Gennaro

It’s a good value.

10/10

Exceptional

23 Mar 2025

Anna

Friendly, welcoming and helpful staff, good facilities and excellent, mostly well labelled food.

Leisure Friends

10/10

Exceptional

19 Oct 2024

Brian

Cracking hotel…would return again in shot.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Constance

We really liked it there and would stay again. It is hidden gem in Alcudia.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Linda

Close to good dining options and to beach. Great breakfast choices. Place to safely store our bikes.

Leisure Partner

8/10

Excellent

02 Oct 2024

Chris

Cycling trip

Last minute choice overall pleased. Would return

Friends_and_family Friends

10/10

Exceptional

28 Sep 2024

Daniela

First time staying here and it was such a wonderful hotel. The staff went above and beyond in reception/housekeeping/restaurant etc. The hotel was always spotless and had a lovely air freshner running throughout. The pools and spa were also fantastic and the room was modern and welcoming.

Leisure Partner

6/10

Pleasant

23 Sep 2024

Richard

Charged 3 euros a day for using the safe in the room. They should say this on their room details rather than surprise you when you get there.
If you want a double bed you have to ask well before you go although they don’t tell you this or give you this option when you book.
If you want to change your pool towel they charge you 3 euros.
Just seems like they are trying to make extra money where they can which is just annoying. Just include it in the room fee.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Great 4* hotel with 3 lovely pools. Lots of sun beds and no towels reserving sun beds! Have a card system which works! Food choices were very good in the buffet restaurant, themed evenings. I particularly loved the TexMex selection on ‘American night’. Great location and 5 mins. To Playa de Mouro beach. Will definitely stay here again.

Leisure Partner

8/10

Excellent

17 Sep 2024

Steven

Great hotel, good points - hotel looks new though out, service was great excellent I cannot speak highly enough of the staff, breakfast superb and loads of sunloungers (plus bonus of the spa was great) the areas for me improvement were the food from the snack bar was fairly bland (it was ok but could definitely be better) & the pool is very very very cold! Great stay though and a huge amount to like about the hotel.

Leisure Friends

8/10

Excellent

15 Sep 2024

T M

This is a nice hotel whuch averaged 120 euros a night incl breakfast booked 6 months ahead. Staff helpful with planning trips. Twin beds a little awkward for couple. Bar prices good. Did eve. Buffetr twice and food v good. Ideal as we had rental car most things on islamd less than an hiurs drive away would def. Stay again. Egg chief at breakfast. Beach umbrellas free loan bit charge 3 euros a day for safe a little odd. The bus srop almost oppsite hotel for cheap transist to coast and old town. Eve entertainment mediocre bjt bar prices cheap.

Partner

10/10

Exceptional

05 Sep 2024

NITHI

Love this place! Everyone is so friendly & helpful. The facilities are clean & nice. The breakfast has a great spread. There are 3 pools & there was never an issue finding a lounger. The bartenders are so accommodating and friendly; they go above and beyond to meet your needs. It’s located in a great location for shopping and eating. There’s plenty of street parking if you have a car. Definitely worth staying here!

Leisure Partner

10/10

Exceptional

02 Sep 2024

Nicholas

Great location and close to most the restaurants. Hotel staff were friendly and helpful

10/10

Exceptional

02 Sep 2024

owain

I have to agree with all the positive reviews on the website that this, for the most part, is an excellent hotel, extremely well run and maintained. The staff work incredibly hard, are very friendly and many of them know you by name a few days into your stay. You cannot argue with the cleanliness inside and out, around the pools and in the communal areas, as well as in the rooms and there is incredible choice at breakfast and dinner. Lack of kettle and tea and coffee in the room, and the absence of free water at dinner and around the hotel would be my only criticism, and it's not enough of an issue to lower my rating.

Leisure Family

10/10

Exceptional

30 Aug 2024

Maria

Staff were so friendly, evening entertainment was a good standard, place was immaculate. Very impressed with providing us with dinner when we arrived after 11pm. Would recommend hotel.

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

Jessica

Really lovely hotel, fantastic staff that call you by name almost immediately! Plenty of sunbeds so no mad dash needed in the morning. You get allocated a table at breakfast that is yours for your stay, with a good selection of breakfast items, particularly liked the variety of fresh fruit and the omelette/fried egg chefs, included lots of items for those with dietary needs. The Black Pig restaurant (2 min walk) is a must! Plenty of supermarkets near by and the beach is a short walk. Nightly market outside The Swan. Old Town is a 10 euro taxi, port is 15 euros although there is a bus you can jump on! Download Mallorcab app for taxis) Only cons we can find were the lack of kettle/tea/coffee in the room and we would have loved the air con to be a little stronger, but these are tiny things when the rest of the experience was so fantastic.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Justine

I only spent one night at Grupotel Maritimo and left early for a ferry so didn’t spend much time. What I did like was the friendliness of the reception staff on my arrival. The room was clean and tidy and they are very eco friendly. A very family oriented hotel.

Leisure Self

8/10

Excellent

27 Aug 2024

Christy

Location was fantastic, and it was 2 blocks away from one of the best sandy beaches. It was an average hotel, I wouldn’t consider it 4 stars. There are no toiletries in the room except a bar of soap and shampoo, not even tissue. No coffee or tea or commentary water. You have to ask the front desk for anything you might need. Also walls are thin and you can hear your neighbors.

Leisure Partner

10/10

Exceptional

27 Aug 2024

Maria

Staff at the hotel were exceptional

Leisure Partner

8/10

Excellent

27 Aug 2024

ZEN

difficult to give a full review, I basically used it for just sleeping from midnight to 7 am next morning because I was out and about busy doing excursions and that with family. The hotel was quiet between them hours always clean and staff helpful

Leisure Family

10/10

Exceptional

25 Aug 2024

john

Staff very helpful and friendly
Area and Room are clean
I have nothing to complain about
Would gladly travel back to the same hotel

Leisure Family

10/10

Exceptional

25 Aug 2024

Gisela Aylen

We’ve enjoyed our stay at Grupotel Maritimo. Everything was really good, the service excellent, the breakfast amazing!! The room was big enough and the entire hotel more than clean! I do recommend it!!

Leisure Partner

10/10

Exceptional

19 Aug 2024

Douglas

Very good experience, and the highlight is the good attention at the reception, the bar and breakfast, and the cleanliness of Mrs. Maria impeccable.

Leisure Self

10/10

Exceptional

19 Aug 2024

Marc

Hôtel très bien situé pour profiter des belles plages d'Alcudia. L'ensemble du personnel est très agréable et professionnel. Le petit déjeuner est fantastique et les thèmes des dînés et très variés. Je recommande cet hôtel sans aucune hésitation.

Leisure Family_with_children

8/10

Excellent

13 Aug 2024

Charlotte Louise

Overall the hotel was great. I never had a problem getting a sunbed at the pool. The food was lovely, the staff were helpful and polite. My only issue was the noise in the room I was staying in. DO NOT go in room number 1! (or the ground floor for that matter). It was right next to reception, the ladies loos, and the entertainment. If the hand dryer wasn't going off, then the entertainment was literally shaking the glass door in my room from the loudness of it. The only quiet times in the evening were between 11:30/12pm and 6:30am. Not great for me.

Leisure Self

10/10

Exceptional

11 Aug 2024

Joanne

The food selection was amazing and the staff so friendly. Especially the bar and catering staff.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Anthony

It's been 15 years since we frequented Alcudia ( family holidays) so didn't know what to expect but were pleasantly surprised by our stay at the 4* Maritimo great location for travel into Port Alcudia or Picafort local traders are very helpful and will be returning highly recommended 5* experience

Leisure Partner

2/10

Poor

07 Aug 2024

Praurime

Terrible.

We had a most terrible holiday at the Grupotel Maritimo hotel. We arrived late night around 11pm with an 8years kid and 8 months baby and been met by very rude receptionist Isabel. By the mistake at the booking we marked that need a baby cot, but didn’t marked that baby coming with us, so one week before holiday called to the hotel to inform about that. The lady who answered the phone said to me “we will find solution, any age kids are welcome”.
But that night receptionist Isabel didn’t want us to check -in. She was really rude and told us to leave the hotel. When I asked her if she means that our family with 8years kid and baby have to sleep in the street, she just answered YES! That’s absolutely unacceptable.
Later on , we decided to buy one more extra room just for one night cause my partner had business plans in Palma and he could sleep in company’s apartments.
Yes, our holiday were destroyed, we couldn’t stay together.
The rest 3 days all the time I felt pressure from the reception. They been asking me when we are checking-out. Two times I got a note to contact reception and again it was presure to move out. We felt very unwelcome. Even my kid felt the same.
We been overcharged for the room and for the city tax.

Friends_and_family Family

8/10

Excellent

30 Jul 2024

Natalia

The food in hotel is tasty, the staff is friendly, the beach is also very picturesque. The only negative side, that you can feel chlorine smell coming from the pool.
P.S. don’t buy a dragon fruit at the beach, i got some stomachache problems after😶

Leisure Self

10/10

Exceptional

25 Jul 2024

Erika

Beautiful hotel with friendly and extremely helpful staff.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Richard

Fantastic

Our 15th visit to this hotel - says it all ! We get Xmas cards from the staff who treat us like family. Really recommended.

Partner

10/10

Exceptional

11 Jul 2024

Claire Louise

Great hotel. Just keeps getting better.

Leisure Partner

10/10

Exceptional

01 Jul 2024

Esmeralda

They charged us €40 for just bread cheese and jam breakfast just because we didnt know the breakfast was exclded

10/10

Exceptional

27 Jun 2024

Andrea

Very nice option for a relaxing holiday. Beach is across the street, breakfast was very good, gym and sauna also very relaxing. I will definitely come back 😀

Leisure Self

10/10

Exceptional

20 Jun 2024

Richard

Staff were fantastic throughout my stay, great value for money in a location close to everything like the beach and some lovely restaurants. Hotel was spotless - room great size for a single person. Very small thing - the bed is quite hard but overall, I had an amazing time. You can’t go wrong staying here.

Leisure Self

8/10

Excellent

06 Jun 2024

Kim

The staff was wonderful from when we arrived at 5am to late at night. They were always kind and helpful. Even the cleaning crew always kondly greeted us. It was wonderful they spoke good English. The property was very clean, nice, open feeling, and welcoming in atmosphere. Easy hus tranportation access, plenty of souvenir shops, places to eat, and beaches within easy walking distance. Wifi was ok and the rooms were nice and spacious with a relatively spacious bathroom and shower. The only complaint we had was the pillow provided was flat and hard. I wish I had brought my own pillow. I eould give it 4.5 stars just for that.

Leisure Family

10/10

Exceptional

07 Apr 2024

Julie

Fab break at an amazing hotel

From the moment we entered the hotel the excellent customer service and care started.
There are staff who are greeted by regular holiday makers there as family.
We arrived late and they had a chef make us some food which was totally above and beyond for the time we arrived.

The hotel was fabulous had loads little rooms to relax, outdoor pool, indoor pool and gym looked immaculate

The rooms are great and comfy

The food was the best we have had in any hotel we been to.
The great think about the Restaurant was you had your own table for the duration of your holiday.
So you knew exactly where to sit and not feel rushed.

The Entertainment was also amazing, Martin who has been there years, as he came and spoke to us always makes sure it’s a first class show
It didn’t disappoint, we had Carlos who is Pavarotti, George Micheal, Robbie Williams then Queen, greatest act I have ever watched
He is booked every other Monday during the peak season as he is so good and a real crowd pleaser

Partner

10/10

Exceptional

24 Mar 2024

Christopher

5 star great hotel highly recommended

Amazing hotel very clean staff was amazing 10/10 for customer service lovley spa area & great location would highly recommend and definitely returning very soon thank you for a great experience

Business

10/10

Exceptional

22 Mar 2024

kevin

Very Good

Would stay again if the price is good.
Good choice of food available, although can't say any was hot. Any selection we made, had to warm through in the microwave. Toaster, 4 times through just to get some colour on the bread

Partner

8/10

Excellent

23 Feb 2024

Dominic

Good value, popular with touring school groups. Could be quieter

10/10

Exceptional

06 Oct 2023

Andrea

Everything (comfort of accommodation, food quality and choice, bar, evening entertainment, atmosphere) was great.

Leisure Partner

4/10

Poor

24 Sep 2023

ELAINE

If you are a vegan AVOID. I told them prior to going then I told them when I arrived. I was offered mash potato but had cows milk in. Then I was offered egg noodles. I had to live on salad all week which I found to be very unfair.
Also the room was tiny. Difficult to manoeuvre around it with two cases. I won’t be going back.

Leisure Self

8/10

Excellent

14 Sep 2023

Geraldine

Very clean modern design plenty of sunbeds. Drinks reasonable. Some entertainment was good. Big downside was the uncomfortable beds with narrow hard pillows. No mirror near a plug or dressing table. Room badly designed from that perspective. Only a few bars and restaurants close by which were poor.

Leisure Friends

10/10

Exceptional

13 Aug 2023

Begona

Excellent hotel! Amazing food (very high quality, quantity and variety). Great staff (restaurant, reception and cleaners), they are very friendly, helpful and professional. Very good entertainment at night (different acts every night and very lively). Spacious rooms and great common areas (special mention to the restaurant, very big, clean, smart and great service from all the waiters). Very close to the beach and 2 pools with plenty of sun beds and shaded areas. I would highly recommend this hotel.

Leisure Family

10/10

Exceptional

07 Aug 2023

Alcus

Excellent location, close to the beach and shops. Parking is easy. The hotel pool is fantastic.

Leisure Partner

6/10

Pleasant

27 Jun 2023

Gustavo

Staff from the restaurant/bar was incredibly amazing, as well from the lobby, cleaning ladies were kind. The only rude and bad thing was the woman from the spa, she needs to learn how to deal with people and be more polite. I was planning to have a massage, then I walked to ask her wish time she had available, then she reply with a not so friendly face and “what do you want?”, “no time for you now”, I just walked back to my room without saying anything back. Too bad!

10/10

Exceptional

15 Jun 2023

Tony

As always an enjoyable stay. A good selection of food nightly. The staff, as always, were friendly, approachable and very efficient. A very relaxing and enjoyable week. Thank you.

Leisure Self

10/10

Exceptional

02 May 2023

Verified traveler

Extended stay

Great hotel, very clean and very helpful. A flight cancellation meant 2 additional nights and this was dealt with simply and professionally. Close to the beach (2mins walk). Dining is maybe too fish heavy, could do with more meat choices - but all in all, very good!

Self

10/10

Exceptional

29 Mar 2023

Silvia

The hotel exceeded my expectations, very clean, plenty of options at breakfast and dinner. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

21 Sep 2022

Jane

Friendly staff and great food, the hotel is fantastic value and has everything for a perfect holiday!

Leisure Partner

10/10

Exceptional

30 Aug 2022

Richard

Fantastic family friendly hotel . This was our eighth holiday in this hotel . We even exchange Christmas cards with some of the staff.
We intend to go back next year and in future years. We do go to other places as well but always compare others with this hotel who really sets the bar.

Friends_and_family Family

10/10

Exceptional

07 Aug 2022

Beata

Considering a furniture missing in the room we stayed like the shelves which were available in other rooms and double beds was too narrow for two people who are not lovers 😌. Further more such great hotel with such excellent service could serve a jar of normal water per table. Appreciate the willingness and service you as a team provided us, wishing you all the best and many happy years!!

Leisure Friends

10/10

Exceptional

03 Aug 2022

Sona

Great hotel, nice area, very clean, wide variety of food, amazing customer service. I fully recommend.

Leisure Friends

8/10

Excellent

31 May 2022

Maximillian

Great hotel. Highly recommend. Only cons were (1) it occasionally smelled like sulfur/sewage in our room, but quickly went away after venting with the door open and (2) we only received 1 very skinny pillow to sleep with. 4/5, great for price

10/10

Exceptional

25 May 2022

fraser

Great place

Leisure Family

10/10

Exceptional

20 Apr 2022

Fab hotel and staff

Hotel is fantastic. Great facilities and the reception staff were so incredibly helpful.Would definitely come again :)

Self

10/10

Exceptional

02 Oct 2021

Maya

Great place, very clean, friendly staff, you have everything you need there👌

Leisure Partner

10/10

Exceptional

20 Sep 2021

Tanya

Great stay

Beautiful hotel very friendly staff good location. Had everything we needed. Very clean and covid safe

Partner

10/10

Exceptional

02 Sep 2021

Lubomir

Very friendly staff

Leisure Self

10/10

Exceptional

28 Aug 2021

Jon

The hotel was clean, comfortable and quiet. Rooms were spacious and light and airy. The food was excellent - great taste and plenty of variety. Staff were friendly and helpful at all times.

Self

10/10

Exceptional

10 Sep 2019

Verified traveler

Excellent facilities! The gym was fantastic. The rooms were spacious and the bathrooms extremely clean and big. The hotel is modern and the staff were extremely welcoming and helpful

Friends_and_family Family

8/10

Excellent

10 Aug 2019

Anthony

Review Summary

Good hotel, friendly staff, although some over do it with the kids in restaurant when you just want peace to eat. Excellent air con and good wi-fi. Would expect water tea and coffee to be provided in the room for the money spent. Natalia great as kids entertainer!

Friends_and_family Family

8/10

Excellent

08 Aug 2019

Verified traveler

Staff are friendly, good location in terms of beach, public transport and supermarket, good sized room. Strange set-up in the dining room where you are allocated a table for your entire stay and solo travellers are made to all sit in one corner of the room in a row, like kids at a wedding. Pool area not that large and next to a road.

Leisure Self

10/10

Exceptional

05 Aug 2019

Verified traveler

Rooms were so clean.
Staff were so helpful.
Located near beach.

Leisure

8/10

Excellent

06 Jul 2019

Clive

Excellent time

10/10

Exceptional

05 Jul 2019

Terence

excellent.

very good hotel.spotlessly clean and very ell maintained.
smoke salmon and cava option on buffet breakfast was exceptional.

8/10

Excellent

03 Jul 2019

Heidi

The room is very small so beware but the views from the balcony is wonderful indeed! The only downside was assigned seating at the breakfast buffet but thats about it, Thank you for a pleasant stay nonetheless!

Leisure Self

8/10

Excellent

29 Jun 2019

Verified traveler

cleanliness, staff efficiency,restaurant food,helpfullness.

Leisure Partner

10/10

Exceptional

16 Jun 2019

Robert

Grupotel maritimo

Excellent friendly hotel and food was great

Partner

10/10

Exceptional

14 Jun 2019

Verified traveler

Restaurants and cleaning staff amazingly friendly and nice front office staff friendly but a little bit too firm. Everything very orderly and just so. Should be a little bit more relaxed about beachtowels
Front office staff should become more familiar with needs of bicyclists and bicycling opportunities
Food quality and food choices works outstanding
Should provide free water at dinner kind of cheesy that they make you pay for water

10/10

Exceptional

10 Jun 2019

Verified traveler

VEry clean fresh and quiet the dining staff were friendly and welcoming and did their best to provide the best service.

Leisure Family

8/10

Excellent

22 Sep 2018

Verified traveler

Nice hotel on a busy road.

All staff very friendly. Lots of good reviews about the excellent food but we have had better elsewhere.Not impressed with the show cooking.

10/10

Exceptional

18 Aug 2018

Verified traveler

Still as good second time around

This is our second stay at this hotel and it was actually better than our first, which I didn't think was possible. The hotel itself and grounds are immaculate, the food is fantastic with plenty of choice but the best selling point of this hotel is its staff. The staff are extremely friendly and helpful and are a real asset to this hotel.

6/10

Pleasant

18 Aug 2018

Richie

It was ok

On arrival first impressions count. After booking with Expedia a cot was requested on booking and I had also asked for a fruit basket as this was my wife’s first holiday together with our little boy. We had a very bad time travelling and my wife had received some bad news so on arrival as I had messaged hotel consistently so we presumed everything was perfect. This was not the case. Our room had no cot so we were asked to go to a different room. No apology and asked me to transfer all the luggage across myself when they had made the mistake ! And to further that moved us right on top of entertainment section with our toddler which loud music did not finish until 11 pm!
At dinner all families with babies and toddlers are segregated in the far corner where there is no air conditioning so you are sweating whilst eating and of course if the adults are uncomfortable then so must the kids be. There is also no aircon in the entertainment room which I cannot understand.
The lifts are also not fit for families , at dinner you would be waiting a long time as not much room for two people and s buggy.
On a positive note the food is fantastic and all the staff were amazing ! The quality of food was great and you are spoilt for choice. You do not have to wait for sun beds there is always room . Pools are great to.
Would I go back? I’m afraid not, when you spend money for that one chance a year for everything to go perfect and you feel the hotel have ignored you that does not sit well.

10/10

Exceptional

12 Aug 2018

Nicole

Lovely hotel

The hotel is in a great location, comfortable, clean and easy enough to get to from the airport. The A32 bus runs from the airport to the stop just outside the hotel (Eden Alcudia). It a few minute walk from the beach. The beds on the beach need to be rented and cost 14 Euros to rent for the day. The buses outside the hotel go in both directions to either Can Picafort, the port or Alcudia town. There are loads of restaurants near the hotel and others a short bus ride. All rooms have a balcony and empty fridge which is really helpful.

Partner

10/10

Exceptional

04 Aug 2018

Jean

It was an excellent stay at this hotel.. I will surely come back

10/10

Exceptional

13 Jul 2018

Verified traveler

Excellent hotel with amazing food

The staff on arrival were very friendly she up graded us to a sea view room.
The food is slightly different every night and desserts were amazing. You also have a set table every day and the same waiter. Plenty of space around the pools . I found the hotel was more middle aged to older with a few young families. Evening entertainment was really good with Freddie mercury and Chinese acrobats were 2 of the best . Could not fault this hotel would 100% stay again

10/10

Exceptional

11 Jul 2018

Lynn

Lovely hotel

Lovely hotel located on a main road but walking distance to the beach , spotlessly clean , food varied and hot , couldn’t fault it .