Name: Red Roof PLUS+ West Springfield
Address: 1254 Riverdale Street, West Springfield, 01089, US

10/10

Exceptional

13 Jul 2026

Marissa

Very friendly staff & clean! Surprisingly quiet and cozy. Definitely one of my better stays!

Partner

10/10

Exceptional

09 Jul 2026

Melissa

Nothing to chsnge

Pet

2/10

Poor

07 Jul 2026

Deborah

The room we had was unclean. The floor had some kind of oil all over. We didn’t bother asking for a different room because from other reviews, we’d probably get a worse room than this. We went to the store and bought some fantastic spray and papertowels and cleaned the floor ourselves. The a/c unit was obnoxiously loud all night long. It was like having a tractor trailer truck parked outside our room. The fridge didn’t work properly. And the guests a few doors down decided to have a VERY loud conversation on the balcony at 4:00 a.m. the pot smokers out front of the building didn’t abide by state laws nor were they asked to not smoke that close to the building, even though there are signs posted. The “pillow top mattress” was obviously an old mattress with a board under it. Not comfortable by any means. This was THE worst accommodation I ever experienced.

2/10

Poor

06 Jul 2026

Dominique

Couldn’t stay there. Very dirty and bad smell

10/10

Exceptional

05 Jul 2026

Jose

Recommend

Friends

4/10

Poor

05 Jul 2026

Steffanie

First, I would like to compliment the front desk staff on their professionalism, and comment that the grounds were nice looking and it was quiet at night.
However, the first room we were given reeked so heavily of smoke that we had to request another room. Unfortunately that room was not much better. They were both labeled as \"nonsmoking\". The sink drain was clogged so water would build up in the sink. The room was freezing cold and when we turned down the AC everything became damp with humidity. We were unable to use the TV - Netflix. We tried to spend as little time as possible in the room.
It was also obvious that there are many people that \"live\" at this motel full time, as we saw a school bus dropping off kids at one of the rooms.

Family_with_children

10/10

Exceptional

04 Jul 2026

Melissa

The room s were clean and spacious and the staff was amazing

Pet

6/10

Pleasant

04 Jul 2026

Carol

For $99/night what do you expect ? Very basic room but it was clean and quiet.

Partner

6/10

Pleasant

03 Jul 2026

Barb

Okay place. Just passing through so it was convenient to restaurants. Comfortable bed.

Family_with_children

10/10

Exceptional

01 Jul 2026

Melissa

I havr nothing to complain about

Pet

10/10

Exceptional

28 Jun 2026

Casie

Always a great stay!!

Family_with_children

2/10

Poor

28 Jun 2026

Joan

Did not feel safe in the area
Room smelled of smoke
Vanity light didn’t work
Ice machine located in main building no where else
Employees were friendly just would not recommend at all

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Delphon

Room was clean. Driving up to the property made you 2nd guess your decision. But overall, it was just what I was looking for. Somewhere to sleep and take a shower and be out bright and early!

Family_with_children

6/10

Pleasant

27 Jun 2026

Amanda

It was ok for a break in our long drive - nothing fancy. The coffee provided in the lobby was not quality at all. Not a fan of all the activity in the parking lot or the fact the doors go straight outside.

Partner

2/10

Poor

27 Jun 2026

Krystle

This place was gross! It wasn’t clean, you can tell the sheets are gross with the discolor, the bathroom light for the sink didn’t work, there were dirty marks on the wall, the bath was gross (thank go I brought flip flops to wear inside) I got home and took all my stuff into the machine and gave my self a shower. I will not go back to this location.

Partner

4/10

Poor

21 Jun 2026

Isidro

The staff are nice, and the place is pet friendly. It is close to a bunch of restaurants and shopping centers. It is hard to find. It is behind a 5 Guys, and there is no sign showing that Red Roof Inn is in the area. Safety of the area is not there. There were people hanging out in the parking lot. The person staying in the room next to me kept saying homophobic slurs, and some lady was screaming in the parking lot.
About the room: On the surface, the room looks nice. Upon further observation, the floor was dirty, there are boogers smeared on the walls, and the top linen on the blanket smelled of urine.

Self

8/10

Excellent

19 Jun 2026

Peter

Location was good

Tv did not work

Self

2/10

Poor

15 Jun 2026

MATTHEW

There was broken furniture and blood stains on the sheets.

Self

2/10

Poor

12 Jun 2026

Alexander

We had water leak so the whole floor was soaking.

Partner

6/10

Pleasant

10 Jun 2026

Edward

There is a $50.00 fee that is not stated on website that they say is refundable, and REQUIRED, definitely dishonest and did not receive my so-called $50 deposit back for over a week. Also they bother you with text messages and phone calls to the room just for stupid marketing purposes and got woken out of a sleep because of it. Would not stay at this location again.

8/10

Excellent

09 Jun 2026

Tyler

Hotel was fine for cost.

4/10

Poor

07 Jun 2026

Ed

Front desk person was helpful and courteous but room smelled of vaping and marijuana smoking. Called to get another room but there were no rooms available. We used scented sprays around the room but that strong smell still persisted during our stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Sean

Perfect as always

Self

10/10

Exceptional

07 Jun 2026

Sean

Excellent as usual

Self

6/10

Pleasant

07 Jun 2026

Olson

Food sources within walking distance.

Self

10/10

Exceptional

06 Jun 2026

Jake

Love the stay

Partner

2/10

Poor

31 May 2026

Roman

No come it

2/10

Poor

31 May 2026

Dasha

The hotel raised room rates significantly due to local events in the area. While I understand pricing may fluctuate with demand, the increase felt excessive and impacted the overall value of the stay.

The room was disappointing: It was dusty, the floors were not clean, the furniture was worn, and the shower fixtures were rusty. The overall condition did not match the price paid.

Won’t stay again.

Self

10/10

Exceptional

30 May 2026

Ralph

Staff was friendly and very nice and helpful

Friends_and_family Friends

6/10

Pleasant

26 May 2026

Alexis

Was good for the night

Partner

6/10

Pleasant

25 May 2026

Susan

After making reservations 7 months prior for the

8/10

Excellent

22 May 2026

Ashley

Very nice people they gave us extra supplies and answered any questions we had

Family_with_children

10/10

Exceptional

20 May 2026

Donald

Decent place.

Self

4/10

Poor

18 May 2026

Christina

The room had a very STRONG unpleasant smell and was told couldn't change rooms because they were completely booked and I booked through a 3rd party. I asked for some kind of disinfectant or smell spray, never received. I had to buy my own and use my expensive parfume to mask the smell. I was up all night coughing from the smell, had to put vicks vapor rub in my noise.I asked for a discount and was told it will go on a card/ not fully funded so that i can go elsewhere but everywhere i looked was booked. I also asked for an iron/ ironing board and was told only certain rooms have them. The bathroom door knob on both sides were broken and a dent in the door, my hubby noticed what looked like slashes from a knife in curtains. I will NEVER stay here again I dont care how reasonable the price is or if they gave me a room for free and I stayed in all types of hotels that are low budget.

Partner

2/10

Poor

17 May 2026

Niki

This was outrageously filthy, run down and they didn't even replenish clean towels or clean the room. This was an incredible ripoff paying over $250 a night.

Friends_and_family Family

2/10

Poor

17 May 2026

Jean Gerard jr

Every bad

Family_with_children

6/10

Pleasant

17 May 2026

Kevin

Staff was awesome but rooms were a little dirty. Furniture was worn down. It was fine for a place to spend the night.

Friends_and_family Family

8/10

Excellent

16 May 2026

Donell

Comfortable stay and very clean

Family

6/10

Pleasant

16 May 2026

Asia

Parking was easy and it was nice that someone was always at the desk

Family

4/10

Poor

14 May 2026

Melissa

We were kept up by other guests arguing outside of our room. I didn’t feel comfortable leaving to go out for dinner. It was very uncomfortable and loud. Very vulgar language and I was afraid to complain for fear of retaliation. Security is lacking

Partner

8/10

Excellent

10 May 2026

Anthony

Large room with king bed. Comfortable. Quiet.

Partner

10/10

Exceptional

04 May 2026

Adrienne

Staff were super friendly. The room was very clean.

Family

10/10

Exceptional

02 May 2026

Tracy

Easy checkin, staff helpful and friendly. Room
Was clean and quiet, bed very comfy. Heat worked well/quickly

Business Partner

10/10

Exceptional

29 Apr 2026

Denise

Clean

10/10

Exceptional

29 Apr 2026

lola

Front desk staff was nice and the room was clean

Self

6/10

Pleasant

28 Apr 2026

Maria

Staff is helpful and really nice!

6/10

Pleasant

28 Apr 2026

Alfie

Parking was easy and it has great access from the highway and it’s close to shops and restaurants. Room was tidy, but there were some small issues. Nothing that would stop me from staying there again. Good value if you don’t want to spend a lot to stay in the Springfield area.

Self

2/10

Poor

21 Apr 2026

Peter

Stayed here as part of a school event, so we had several rooms booked for a few days. The rooms were very dirty, especially the floors. The bathroom was fine but the floor was also dirty. I paid for an”upgrade”, but my room was no different than others. My room also had an odor, but after running the ac for a bit, it wasn’t as bad. A student said this was the worse hotel he has ever stayed at. I said I have stayed at worse but was almost just as worse. You get what you pay for. While we had a place to stay and sleep, I would suggest spending a little extra to stay at a nicer hotel down the street.

Business Friends

8/10

Excellent

19 Apr 2026

Jane

The front desk person was great. The room was clean but smelled terrible. (The window didn’t open so we couldn’t air it out.) The floors were slimy but probably just from the cleaning products. The refrigerator froze everything solid. But, if you just need a place to stay the night with a solid shower and bed, this is a good value.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

LINDA

We didn't ask to use the safe, didn't use the safe, and got charged the fee for it, plus tax--it says on the reservation can be charged not will be charged--we would appreciate a refund for it if possible please. Thanks

Partner

6/10

Pleasant

16 Apr 2026

Donald

The housekeeping staff was not very friendly. I asked for something to use to wipe down my surfaces in the room because I had handprints in like sticky stuff on them and they will not give me anything. The room was kind of dirty and housekeeping walked right by my room each day I was there. I didn’t even ask me if I needed anything and they have attitudes all over her face so I decided not to engage and ask them for anything else.

8/10

Excellent

03 Apr 2026

Felicia

Room was clean, appreciate the free coffee in the morning. Front office staff were friendly and attentive. For the price I paid completely worth the stay!

10/10

Exceptional

26 Mar 2026

jayson

This is a perfect hotel for pets . There’s plenty of room to walk around

10/10

Exceptional

24 Mar 2026

Douby

Very good

10/10

Exceptional

21 Mar 2026

Joseph

Clean Room,Staff

10/10

Exceptional

20 Mar 2026

Teresa

Property was close to casino

Partner

2/10

Poor

22 Feb 2026

Daneille

The room was so dirty and smelt like smoke. The staff neglects to place on the site that there is a $50 fee once you get there which I thought was strange.

Family_with_children

10/10

Exceptional

16 Feb 2026

Michael

Everything was great.

Business

10/10

Exceptional

08 Feb 2026

jayson

The room was very clean which I loved the most . Which is key to every stay at a hotel . So 5 stars for me

4/10

Poor

03 Feb 2026

Stephanie

The first room had a broken tv and broken phone. They put me in a different room. That room reeked of cigarettes and had burn holes on the sheets

Business Pet

6/10

Pleasant

01 Feb 2026

Adam

Great staff greeting, room heated well on the coldest weekend in over a decade. Major rust area in bathroom tub, vanity light burned out, and fire detector was buzzing loudly. Detector removed by maintenance promptly by request, but not replaced during visit.

8/10

Excellent

28 Jan 2026

Alicia

The beds were super comfortable and the staff was really nice. The rooms were a bit dingy, looked like the chair had never been vacuumed off ever and like they don’t move anything when they vacuum or sweep. The water pressure was really good and nice hot water. Ceiling fan did not work but that was okay because we needed the moisture in the room. Bathroom sink was clogged, desk light didn’t work and DO NOT PAY FOR UPGRADED SNACKS, you won’t get them. The mini fridge is a nice size but no freezer to re-freeze your freezer packs. We were there for 5 nights so we had food to bring back.

Friends_and_family Friends

8/10

Excellent

22 Jan 2026

Yasmine

Outside of I could not check in early and saw others check in. It was a good stay. Average, inside moderate.

Business Self

10/10

Exceptional

18 Jan 2026

Mike

What made this motel great was the desk clerk’s. Professional all the way and they couldn’t have bee better.

Business_and_leisure Friends

10/10

Exceptional

17 Dec 2025

Carolina

Hotel was great treated me so well 10/10

2/10

Poor

10 Dec 2025

Adam

Refused to refund. Guess I'll have to find another hotel in the future, despite numerous stays over the years. This was my first need to cancellation.

Business Self

2/10

Poor

01 Dec 2025

craig

All the above

10/10

Exceptional

29 Nov 2025

Leslie

Nice place

10/10

Exceptional

17 Nov 2025

Sharee

Great like always

Business_and_leisure Friends

6/10

Pleasant

03 Nov 2025

Orlando

There was a sock covered in dog hair left underneath the luggage rack. The floor did not look mop, and the bathroom door did not close due to the toilet being in the way.

4/10

Poor

02 Nov 2025

Natalie

Room was VERY run down. Furniture literally crumbling and marks/scars all over most surfaces including the tub. Door rattles in the wind so it feels like someone is always trying to break in. Non-front desk staff very rude. NOT worth the money. A step down from a Motel 6.

4/10

Poor

01 Nov 2025

hector

Room smells like cigarette

Leisure Partner

2/10

Poor

31 Oct 2025

Celia

I did not realize this reservation was not cancellable. I had to cancel my entire trip as my friend is in hospice. I pleaded with the hotel manager to at least defer my stay so that I could use it at another time, explaining why I needed to cancel my trip. She first lied to me, saying that Expedia won't let her do this. But Expedia told me that it was up to the hotel manager.

Heartless and unethical. Please do not stay at this hotel.

2/10

Poor

31 Oct 2025

Kerry

We had no internet! I am a remote worker and could not sign on to any zoom calls! I work with over seas companies and could use my computer or do my job! Also found drug paraphernalia again in the draws UNREAL

Business Partner

8/10

Excellent

29 Oct 2025

robert

IVE STAYED HERE MANY TIMES, CLEAN EASY PARKING, FOOD NEARBY WALKING DISTANCE BASICALLY IN THE PARKING LOT. STAFF IS ALWAYS NICE, NO FRIDGE OR MICRO,,GOOD VALUE $ ALWAYS THE CHEAPEST AROUND,

Business Self

2/10

Poor

24 Oct 2025

Anne

I arrived to check in at the South Deerfield Red Rood Inn instead of West Springfield where I was mistakenly booked. Deerfield had availability and contacted the West Springfield Red Roof Inn - they advised I book a room with Deerfield and they would work on refunding me. I have screenshots of the conversations showing this.

No one will refund me. I have called the front desk at West Springfield and they directed me to the general manager’s voicemail. I have left her two messages this week and NO response at all. How can this even be called hospitality?

If you’re considering staying at a Red Roof Inn, don’t do it! You’ll be better off sleeping in your car.

2/10

Poor

22 Oct 2025

Reginald

I have photo evidence to show this properly was not clean or sanitary... Dirty bathroom, moldy bathroom ceiling, soap scum all over the shower head.. My wife notice a dried up corner in the main sink . The tub was so dirty my wife refused to stwp it to shower.

Leisure Family

4/10

Poor

21 Oct 2025

Eugene

Our room was clean and modern, but there was a very strong smell of old cigarette smoke. We sensed this smell in the lobby during our check-in, and the same smell was in our room, even though it was in a different building. My wife had difficulty breathing and could not sleep for most of the night. For almost $200 per night, this was a pretty bad experience for our family.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Sandra

Parking good, air conditioning good
When I made the reservation didn’t know it was 2 stories walk up. I walk with a cane so that was a bit hard for me to carry my stuff up

Leisure Self

10/10

Exceptional

20 Oct 2025

Laurence

Excellent

6/10

Pleasant

20 Oct 2025

Marianne

Lobby was clean, staff was friendly, heat worked fine. Parking was ample. Not enough pillows. 2 very small pillows for each queen bed, should have 4 or at least 3. Toilet seat was very loose, remote did not work, which they fixed right away. Place could use some updating. We were there for UMass football game with family and we had 4 rooms total.

Friends_and_family Family

4/10

Poor

20 Oct 2025

Susan

During our stay I kept thinking “lipstick on a pig.” The room was somewhat “updated” - fresh coat of paint, including on the toilet seat!, and new floors. There was a hole in the ceiling in the bathroom. The bathtub was chipped. The comforter was stained and disgusting (thankfully we brought our own). Only two towels. The bathroom door was cracked (but painted over like everything else in the room). Full size mirror placement was odd - the gap in the curtains allowed you to look into the room at the mirror that reflected the bed. Door to the outside was was dented up - like someone had kicked it several times. Will never stay there again.

Leisure Partner

2/10

Poor

19 Oct 2025

Anusha

Room was stinking. Parking was ample. Entry to rooms were unclean

Friends_and_family Family

2/10

Poor

19 Oct 2025

Bei

Never had such a bad experience- room smells like leftover food, only one TV channel to watch (weather channel), bathtub clogged, sheets had hair and blood on it clearly not changed, front desk told us they didn’t have extra clean sheets….we booked for two nights and requested a refund on a second night because it is inhabitable. The management declined our request even they didn’t have other room for us to move to. We were there for the Family Weekend, and it ended super disappointed!!!!

Leisure Family

2/10

Poor

13 Oct 2025

Cristine

Stayed here 4th of July weekend. Came back this weekend for a trip to Six Flags New England and stayed in room 139.

The good: bedding was clean and bathroom was clean.

The bad: Paid for a Premium King, was given a standard. Room was as bare bones as they come. No alarm clock, (3) pillows for (2) people on a king bed for God sake give (4). (1) Wash Cloth for 2 people for 2 nights.

What sent me over the edge is that the room needed a gut rehab: Peeling paint in some areas in the room and bathroom, main lamp had no working bulb, draw handles were rusted, there was slight mold on the ceiling. The room needed a major update it looked like an by the hour motel. I have stayed in about 40 hotels in the last year and this room was one of the biggest dumps I stayed in. Mind you the price point for this \"premium king\" was $307.00 for two night. DO BETTER!

Leisure Partner

2/10

Poor

12 Oct 2025

Christopher

So gross and disgusting.

Family

10/10

Exceptional

12 Oct 2025

Cristal

The staff was very helpful and nice

Leisure Partner

6/10

Pleasant

06 Oct 2025

Adebowale

Parking was quite easy without any issues.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2025

Gail

Clean room

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Myrian L

I payed for a supposedly premium room and it was just a standard room nothing like the pictures. Be aware of what you're getting.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Alan

The staff was pleasant. The room was shabby--cobwebs, chipped paint, no clock, only one wastebasket, no bathmat. The wet towels weren't replaced.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Sebastien

Staff was friendly but the property condition left to be desired. Room was humid and smelled moldy the entire time we were there. Floors were damp, drawers were grimy/had evidence of water damage, paint was chipped in a few places. Bed was ok. Towels and linen were clean. Bathroom was clean. Location is great by car.

The place has potential, nothing like a reasonably priced, decent, clean motel with no frills in a good location. Issues seem fixable, I’m hoping they get to it.

I have stayed at other cheap motels/red roofs inn and this one didn’t quite hit the mark. We picked it because it was the cheapest option for the Big E; in retrospect we regret our decision.

Leisure Partner

2/10

Poor

28 Sep 2025

Alexander

The overall stay was not good at all due to the cleanliness of the room and the customer service. We paid more for an upgraded bedding and snack king suite and Within the first few minutes of checking in we found a dirty vaping device in the so-called clean bedding. The front desk attendant informed us we could not switch rooms or get our bedding changed because the hotel was at capacity. He was dismissive of our complaints and offered us no solution. We also found old room key cards in the bedding, further indicating the bedding was dirty and/or not changed. We discussed this matter further in the morning with another front desk staff and he was also dismissive, telling us to inform the general manager who was not available. We have filed a formal complaint with the Red Roof corporate office and will be contacting Expedia customer service as well.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Paul

Great and what we expected. Clean Room. Awesome beds. Staff was polite. Bathrooms a bit outdated, but great stay for the price.

Leisure Family

6/10

Pleasant

26 Sep 2025

Paola

They claim to have newly renovated rooms but it basically a new sink and decor. The bath tub was old and grimy. The bathroom door literally was falling apart. My bath towels at home are thicker than the pillows on the bed.

Partner

2/10

Poor

23 Sep 2025

Gary

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8/10

Excellent

21 Sep 2025

Susan

.

Leisure Family

2/10

Poor

20 Sep 2025

Seemi

Horrible! Room smelled extremely bad. The entire place was filthy. Floors were gross. Furniture broken. Huge spider webs everywhere in the hall ways. Never again!

Leisure Family

6/10

Pleasant

18 Sep 2025

Deborah

plenty of parking. no room service between 2 day stay so no towels for 2nd day. No covers for the coffee to take it with us.

Leisure Family

6/10

Pleasant

18 Sep 2025

jose

Ok , needs work