BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Candlewood Suites West Springfield
Springfield - MA · United States
572 Riverdale StreetView location
8.4/10Excellent941 Reviews
Cleanliness8.6/10 8.6
Service8.8/10 8.8
Comfort8.6/10 8.6
Condition8.2/10 8.2
Location8.8/10 8.8
Neighborhood8.2/10 8.2
Quality6.0/10 6.0
Value8.2/10 8.2
Amenities8.2/10 8.2
See all ratings- Business hotels
- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Candlewood Suites West Springfield
The Candlewood Suites West Springfield enjoys a prime location along the Connecticut River, offering easy access to I-91 and I-90, and is within a 30-minute drive of three airports.
Ideal for both business and leisure travelers, this hotel is conveniently located near major corporations like Baystate Health and MassMutual, as well as over 15 universities and colleges.
Leisure attractions such as Six Flags New England, the Basketball Hall of Fame, MGM Casino, and several museums, including the Dr. Seuss Museum, are also easily accessible.
Guests can enjoy on-site amenities including a gazebo with grilling facilities, a heated indoor pool and whirlpool, and a 24-hour fitness center with brand new equipment. Start your day with complimentary Maxwell House coffee at the Candlewood Cupboard. Make yourself at home at the Candlewood Suites West Springfield.
Show less
When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame.
This hotel is 6.6 mi (10.6 km) from Six Flags New England and 0.5 mi (0.8 km) from Cinemark West Springfield 15. Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops.
42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 27
Pet max weight (per pet) in lb is 60
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 10:00 AM to 9:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Pitbull dog breeds are not permitted.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0000503250
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 25 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Connecticut River
0.7 km / 0.5 mi
Cinemark West Springfield 15
0.8 km / 0.5 mi
Riverdale Shops
1.2 km / 0.7 mi
Eastern States Exposition
1.3 km / 0.8 mi
Riverdale Center
1.6 km / 1 mi
Majestic Theatre
2 km / 1.3 mi
West Springfield Town Common
2.3 km / 1.4 mi
Josiah Day House
2.3 km / 1.4 mi
Olympia Ice Center
2.4 km / 1.5 mi
North Riverfront Park
2.9 km / 1.8 mi
Roberto Clemente Field
4.2 km / 2.6 mi
Calhoun Park
4.2 km / 2.6 mi
Brightwood Ave. Park
4.3 km / 2.7 mi
Storrowton Village Museum
4.5 km / 2.8 mi
Eastern States Exposition
4.5 km / 2.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 71
- Number of floors (main building): 4
- Suites: 71
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Car hireExtra charge
Show 36 more facilities & services
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- Bellboy serviceExtra charge
- Smoke detector
- Hotel safeExtra charge
- Lift accessExtra charge
- ShopExtra charge
- Newspapers
- Dining area
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Library
- Towels and bed linenExtra charge
- Café
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- PrinterExtra charge
- Business centreExtra charge
- FaxExtra charge
- Indoor freshwater pool: 1
- CasinoExtra charge
- TV lounge
- Game roomExtra charge
- SaunaExtra charge
- Hot tubExtra charge
- Picnic
- Non-smoking establishmentExtra charge
- FitnessExtra charge
- GolfExtra charge
- TennisExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 27 m²STU.ST
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 46 m²SUI.QN-1
Room overview
Smoking room- Room size
- 46 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Fan
- Cable TV
- Dishwasher
- Soundproof room
- Oven: 1
- Bathroom: 1
- Hairdryer
Show all 20 amenities
- TV
- Kitchen utensils, plates & cups
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Wheelchair-accessible
- Wi-fi
- DVD player
- Pay movies
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE QUEEN SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 46 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-1
Room amenities
- Toiletries
- Fan
- Cable TV
- Dishwasher
- Soundproof room
- Oven: 1
- Bathroom: 1
- Hairdryer
- TV
- Kitchen utensils, plates & cups
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Wheelchair-accessible
- Wi-fi
- DVD player
- Pay movies
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDS • 27 m²STU.2D
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO TWO DOUBLE BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 27 m²STU.QN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO QUEEN SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 27 m²SUI.H6-QN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE Accessible-Queen Size Bed
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-QN
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 27 m²SUI.QN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE QUEEN SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size Bed • 27 m²STU.H6-QN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
STUDIO Accessible-Queen Size Bed
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCandlewood Suites West Springfield
SUITE ONE BEDROOM Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Candlewood Suites West Springfield
100
reviews shown
Gustavo
Couldn’t say much about cleanliness and amenities since I got stopped at the front desk after booking that I could not stay since my dog’s “breed” was “not accepted”. Never has this been an issue at any other hotel. Can say I’ll never book with Candlewood suite again. I suggest Candlewood Suites to update their policies especially on Expedia, don’t state you’re pet friendly when you’re truly not.
Odellia
Clean room, good staff and nice pool
Jeremiah
Good for it's purpose
KAREN
Modest hotel at very convenient location with great staff, clean property, comfortable room wirh kitchenette and nice size pool and hot tub. Really good value for the room rate.
Linda
This was my first stay at a Candlewood Suites. Not sure why they call them suites. No free breakfast, but they provide you with a kitchen and will SELL you anything in their convenience store to make it yourself. I found that kind of hilarious!!!! We checked in late, left early so didnt use many amenities. Found it kind of expensive for what it was. The one thing that I found especially irrating is the height of the bed. Not everyone is over 6 feet tall and able to climb into these giant beds!
Samantha
Walls are on the thinner side. Could hear people above us and around us. Employees working the counter were very nice.
Aiisha
Love the hotel perfect place room big and clean love hot tub
Aiisha
Room clean perfect spot staff friendly
José
Overall its good, nice ti have a kitchen so you can prepare something fast or at night without leaving your room.Hope come back soon.
MichaelAngelo
.
Eduirelis
Nothing
PATRICK
.
Karen
Staff was nice enough. They don’t accept online banking debit cards despite it being a visa and FDIC insured which created an issue but they allowed me to use my sons debit card which eliminated the issue. Online banking is the way of the world these days and they should consider changing that policy.
Cheri
The staff at the Candlewood were all fabulous! Anytime there was a question or concern they were knowledgeable, kind, and able to find a good solution
Lorraine
We checked into our room, but after seeing the condition of the property and experiencing the overall atmosphere, we decided we couldn’t stay and left to book another hotel.
When we arrived, there were people drinking in the parking lot, which immediately made us feel uncomfortable. The hotel appeared very run-down, and the room was not what we expected. The overall environment did not feel safe or welcoming, so we made the decision to leave rather than spend the night.
I can’t comment on what it would have been like to stay overnight since we left shortly after checking in, but our first impression was enough that we felt it was worth paying for another hotel. I hope management addresses these issues so future guests have a better experience.
When we arrived, there were people drinking in the parking lot, which immediately made us feel uncomfortable. The hotel appeared very run-down, and the room was not what we expected. The overall environment did not feel safe or welcoming, so we made the decision to leave rather than spend the night.
I can’t comment on what it would have been like to stay overnight since we left shortly after checking in, but our first impression was enough that we felt it was worth paying for another hotel. I hope management addresses these issues so future guests have a better experience.
Randy
!
Teisha
Had a nice evening . Thank you..
Jeffrey
Really friendly and helpful staff. Some of the visitors were a little sketchy. Not sure if this was a coincidence. Room was clean but showed its age. Good stay overall
Ryan
The staff was very nice!
Karen
I made a one night reservation and pre-paid my reservation/ Got to the hotel to check in and a very surly person proceeded to check me in. First telling me thati didn't pre-pay, and quoted me a price well more that i was charged on the expedia site. They insisted I did not prepay, once they found my reservation. I pulled up a copy of my itinerary showing paid in full and they said oh. okay, it's all set, and took a card for incidentals.
Hotel and room are awkwardly decorated, that's the only way I can describe it. Electrical plugs are not conveniently placed- none at bedside, lamp wiring runs all over the floor to reach plugs; a recliner is right up against the side of the bed- no clearance. Bathroom has a huge scratched up wooden shelf holding a hand towel.
Anyway, I confirmed the next morning that my long term lodging was all set, had coffee and purchased a cheese serving for breakfast, charged to my room.
Checked out and went on my way. I received a receipt e-mailed later that day for another room charge in addition to the small breakfast. I notified the hotel immediately, and the only response from hotel and expedia was a copy of the hotel's charge to my credit card. I responded with a copy of my prepaid receipt, sent to me by expedia, and am waiting for a resolution or I will take it up with my credit card carrier.
Hotel and room are awkwardly decorated, that's the only way I can describe it. Electrical plugs are not conveniently placed- none at bedside, lamp wiring runs all over the floor to reach plugs; a recliner is right up against the side of the bed- no clearance. Bathroom has a huge scratched up wooden shelf holding a hand towel.
Anyway, I confirmed the next morning that my long term lodging was all set, had coffee and purchased a cheese serving for breakfast, charged to my room.
Checked out and went on my way. I received a receipt e-mailed later that day for another room charge in addition to the small breakfast. I notified the hotel immediately, and the only response from hotel and expedia was a copy of the hotel's charge to my credit card. I responded with a copy of my prepaid receipt, sent to me by expedia, and am waiting for a resolution or I will take it up with my credit card carrier.
John
After my stay at that hotel in Northampton, this was a welcome change.
I didn't feel weird about how clean the bed really was before I got in it.
Everything was clean. The staff was friendly and helpful. (And it was cheaper!)
It's conveniently located to lots of restaurants, fast food and shopping.
True, it's a 15 minute drive from Northampton, but my next trip out to Noho,
I'll stay here.
I didn't feel weird about how clean the bed really was before I got in it.
Everything was clean. The staff was friendly and helpful. (And it was cheaper!)
It's conveniently located to lots of restaurants, fast food and shopping.
True, it's a 15 minute drive from Northampton, but my next trip out to Noho,
I'll stay here.
Lori
Clean room, great location
Christopher
👌
Kassandra
Nice
Douglas
Unfortunately we got locked out of our room because of an error on the hotel’s part they gave us a room with a broken door. We waited an hour or so for the owner to come and you could tell it’s happened multiple times before the door had marked of other attempts.i just wish I did pay full price for a not fully functioning room
Heather Ann
Very nice place to stay. Easy to get to, comfortable beds and spacious rooms
Selwyn
No issues, reasonable place to stay a night
Marisa
The ratings by Expedia are FALSE. This was the most disgusting room I had ever been in. Simply unacceptable. I even checked for bed bugs and didn’t sleep a wink because of the smell in the room. How on earth are people sleeping here ?!? The hallways and rugs are filthy. Staff was ok. Don’t waste your money. I’m requesting a refund simply off the embarrassment of booking this for my family. Never ever again.
Carlos
Feels like a cosy home away from home not your regular hotel room
Yalexia
Horrible
Yalexia
Staff is disrespectful rooms aren’t fully clean or sanitary
Elizabeth
The room is perfect the room are clean comfortable clean bathroom.
Amanda
We were given an accessible Queen bed room, which we did not book. Then the TV was broken. Plus the room was right behind the check in desk. I probably would have just stayed, but without the TV working, I wanted a different room. We got moved up to the 4th floor which was better, but the room had 2 DOUBLE beds. Double beds are just dumb. The rug coming out of the elevator on the 4th floor looks like bleach was spilled. And it is ripped up on the edge. This was my 4th choice of hotel...shouldn't have been a choice. No free breakfast.
Taiena
Clean room
Kelibeth
Everything was perfect
Nicole
If you are a parent of autistic children this is not the hotel for you. You can hear everything from the room upstairs which I had no issue with because I don’t complain since I know what it’s like but the manager came to my room and instead of politely asking me what was going on or if she can help me in any way or relocate me if it was needed but she did not do that instead her tone was cold and very dismissive. It’s understandable that noises bother people but I cannot do anything with my children that are both on the spectrum hence why parents of disabled children don’t go out much because of people who are unaware of this life. I would say if you do stay maybe make it aware to them but in my opinion I shouldn’t have to tell you my life story to be treated fairly. Also, there was a few comments made by housekeepers and the manager as well spoke about the screaming. Almost like the whole hotel had a chat about us.. I would say it is very much clean and the food in the cupboard is reasonable price. I had no issue with anything other than the staff unfortunately.
Charles
The key cards became deactivated easily
Diana
This was a great place. Clean and the staff was friendly and welcoming
Kevin
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Angelina
.
Rufus Carter Price
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Micqueale
So nice
David
The staff is friendly and helpful.
aralys nicole
Staff was unwelcoming and very unfriendly
Tasha
Clean room
Kathrin
The main reason we chose this hotel was for the hot tub. We got up early to sit in the hot tub before heading into our day, but the pool/hot tub area doesn't open until 9 am. Checkout is at 11 am. Why can't this room be opened at 7 am?
When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful.
And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN through the hotel. It was clearly stated in the reservation that the room was paid for. Attention to detail is lacking.
While I was told the 2nd charge was reversed, it has not yet shown up in my bank. It's funny how withdrawals from bank accounts happen instantly, but refunds take days or weeks.
Needless to say, I will not visit this franchise of hotels ever again.
When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful.
And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN through the hotel. It was clearly stated in the reservation that the room was paid for. Attention to detail is lacking.
While I was told the 2nd charge was reversed, it has not yet shown up in my bank. It's funny how withdrawals from bank accounts happen instantly, but refunds take days or weeks.
Needless to say, I will not visit this franchise of hotels ever again.
Bruce
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stephanie
Everything was great. Except they charged an extra $100 deposit when checking in. Its been almost a month and I'm still waiting for it to be returned.
Aline
Everything is clean
William
Very nice room
Shyravia
The rooms were beautiful and very clean. Staff was amazing.
Mary
The room was clean and staff very nice.
Damian
Nice staff clean room
Anthony
Walked in, water pouring out of a burst pipe in the ceiling of the lobby. They were not checking guests in. Understandable, but I did not get a refund and they declined a refund. I am an avid IHG customer and I will not be anymore.
Rebecca
Staff were rude
Mary
It was good
Richard
I didn't get the chance to go to the pool or use many of the offered features, I went there to relax and get away for a couple of days
Cynthia
Staff was amazing. Loved the jacuzzi.
Teresa
Staff was great. Room was clean. Good price. Great value.
Aiisha
The room the staff everything was perfect
Lori
It was quiet & clean & nice room w/full kitchen
Carlos J
Room was clean and big. Check in was quick and staff was friendly.
Nasser
There was a bed bug infestation I reported it to the staff and the staff said they would move me to another road they moved me to another room after I was biting my nose and my sleep and multiple bites on myself they moved me to another room and there was bed bugs there staff member told me to wait until the manager come in and they're talking about refunding my money and the manager came in he called me up I didn't leave that there's harassing me okay I'm going to the I am going to the I'm going to the emergency room in the morning this happened on Saturday when I reported it Sunday and Monday to kick me out they gave me a room to stay Sunday and then they kicked me out Monday right now I have a respiratory problems but when he walked in the room they had to AC up high in the room and they're not taking care of it so I'm assuming legal matters against I would like my money refund it into my account because it was just a it's just a mess it's just a mess it's just a mess they wouldn't give me they didn't give me no more towels they didn't change my my linen after I was there they didn't change my limit are there pictures of the backpacks that video of the bedbugs everything so I do not want them to be paid I would like my money
Brian
The room was clean and staff was friendly.
Glorymarie
It was okay
Monique
Room was clean and staff was nice
noel
Yes but I had a problem with the shower curtain water got all over the floor
John
*
JOHN
Great staff
Melissa
Friendly desk attendant at check in. Thoughtful details. Affordable rate thru Expedia. Kitchenette well appointed.
Yes there could be some upgrades but over all I thought it felt safe, clean and worth what I paid
Yes there could be some upgrades but over all I thought it felt safe, clean and worth what I paid
Sherry
Staff is great
Sherry
Staff is great
Elizabeth
Love going to candlewood staff are very friendly and the room is clean.
Frederick
Best front desk staff ever!
Sherry
Love the staff
John
The owner is stuck up, but the workers are nice. They charge your cards more than they should. I stayed and paid for my days, immediately after checkout I was charged again making me pay double. They don’t refund deposits either. When you ask them why you got charged double they will say their system authorizes it automatically. I spoke to my bank and pulled the transaction history, they put the money on my card and immediately charged me again. SHAME. Now waiting for a dispute. Another guy who also stayed there for about two months reported to me that his account was being taken into the negative and he had to pay the extra fees because of their overcharge.
Sherry
Staff are awesome
Michael
Nice room, comfortable bed, nice bathroom, well stocked kitchenette, lots of electrical outlets, lots of coat hangers in the closet, good tv channels, nice pool, free and ample parking, free coffee, laundry room, small gym, near a lot of stores and restaurants, people at the front desk were nice especially Mitchell. My only suggestions are to put new carpets in the halls as the one on my floor needed replacing and also the fan in the bathroom didn't work. This hotel doesn't have free breakfast but I don't usually eat free hotel breakfasts anyway and the price / cost of the room was great. They don't clean the room every day only upon request and you can get new towels whenever which to me is a good thing. The room was well stocked with towels etc. so I really didn't need anything anyway. I've stayed here before when I'm in the area and will continue to do so.
Jane
Clean quiet larger than exoected
Leanne
Door key wouldn't work so unless I bothered staff to get in the room, I was pretty much stuck in the room. Management key worked, programmed key didn't even after new cards issued
Gail
Good coffee, but the hotel needs to supply Stevia or Truvia; a sweetener that does not contain the carcinogen: Aspartame!
Would be nice to have a few pictures on the walls of your hotel room.
I like that shampoo, soap and conditioner were all in pump bottles.
I liked very much the little room that contained frozen foods, fresh fruits, boiled eggs, snacks, and coffee.
Would be nice to have a few pictures on the walls of your hotel room.
I like that shampoo, soap and conditioner were all in pump bottles.
I liked very much the little room that contained frozen foods, fresh fruits, boiled eggs, snacks, and coffee.
Theresa
Very good, but, it is an old hotel.
Deborah
Desk folks were amazing
M-J
The room was clean and comfortable.
Garrett
Very nice room
Marcial
V
Kelly
staff was great! the borrow cabinet is an awesome feature and the pool and hot tub were amazing!
Sarah
We had a great experience here. Very nice staff, very clean room.
Douglas
Friendly staff, clean room. Some areas could use updates and better pool towels.
Sophie
The Staff was really friendly. The hotel would beneficiate of a little TLC.
Ellen
The room was nice and the bed was extremely comfy… I was very pleased the manager accommodated me since I booked my 2 nights separately not knowing I booked 2 different rooms… I really appreciated not having to “move” out Saturday am and move in a different room in the afternoon especially since I had a wedding to get ready for… Thanks!!
Christopher
Nice, friendly staff, clean room and comfortable suite.. highly recommend
Elizabeth
Y
Cynthia
Enjoyed the stay, love the cleanness, I’m big on how clean all hotels are, THEY DIDNT DISAPPOINT
Marcella
Nice room, friendly staff
Makeba
Staff and the facility were excellent
Helena
Great stay
Steven
Perfect price & hotel
Perfect for our needs. Clean place, room, pool, etc.
Latoya
Great stay
Alberto
Excellent, comfortable, everything you need. Very helpful staff, convenient location. Will be back
Location & surroundings
Candlewood Suites West Springfield
572 Riverdale Street, West Springfield, United States
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 37 more nearby hotels
Candlewood Suites West Springfield
60 hotel photos
