Name: Quality Inn Westfield
Address: 2 Southampton Road, Westfield, 01085, US

6/10

Pleasant

17 Jul 2026

Jim

I asked the receptionist to give us a room that was quiet. We got a room facing the road with lots of noise. The a/c in the room would emit a foul smell while running. The bed had a sewing needle in it. I asked the receptionist for a nice local restaurant in the area, he directed me to a few menus on their table. We explored on our own. The town is very nice with lots of restaurant's.

Partner

6/10

Pleasant

15 Jul 2026

Suzanne

Déjeuner

Self

10/10

Exceptional

09 Jul 2026

Domenique

Nice place to stay for the night

Friends_and_family Family

2/10

Poor

30 Jun 2026

Maria

I was made to believe that they had several cribs, but when I got there I was told they only had two and both were out. The clerk was extremely rude about it. When my room was done, they did not vacuum and one of the beds was not done.

Family_with_children

8/10

Excellent

27 Jun 2026

Maureen

Clean room great staff and great location

Family

10/10

Exceptional

24 Jun 2026

Ronald

plenty of free parking, breakfast was good, room was clean, although it had a musty odor upon arrival at first, after running the A/C it dissipated. Staff was friendly

Friends

2/10

Poor

24 Jun 2026

ANDREW

100% fail. Very dissatisfied.

Self

6/10

Pleasant

24 Jun 2026

Susan

The staff were very friendly and helpful; the room was clean; and the breakfast was excellent. I had to downgrade my review, however, as the property was very noisy (I could hear the bed squeak in the room upstairs and people talking in the hall). The most distressing part was the fact that when a guest flushed the toilet in the room above me, a gurgle of water splashed out of my own toilet. This was both noisy and potentially unsanitary had I been using my toilet at the same time. I alerted the front desk and housekeeping, but the problem was not resolved nor further acknowledged.

Self

10/10

Exceptional

21 Jun 2026

Michael F

Well clean and quiet environment..

Partner

10/10

Exceptional

20 Jun 2026

Gareth

Just what we needed to go to six flags. Clean comfy and a free breakfast.

6/10

Pleasant

18 Jun 2026

Kim

The hotel is dated. When we asked where a restaurant was the front staff didn’t know. Overall it was just a place to sleep while on the road and did it’s purpose

Partner

8/10

Excellent

10 Jun 2026

Brian

Only issue was toilet would run for a while after flushing, making the water filling sound, therefore wasting water. Otherwise fine

Self

6/10

Pleasant

07 Jun 2026

Jason

The rooms have 2 entrances - one outside to a patio and one inside to the hallway. The outside door has no security if you're on the first floor.

Self

10/10

Exceptional

07 Jun 2026

Richard

The coffee was fantastic. Rooms were quiet

Self

8/10

Excellent

06 Jun 2026

Michael

This was my first time staying here, I liked how it was right off the Mass Pike, and looks to be a former Howard Johnson Inn which I love! I arrived late, was initially given room 241, after a lengthy check in process late at night, just past midnight, it was pouring, I bring all of my items up the stairs (no elevator) and open the door to a filthy uncleaned room covered in garbage... I drag all my belongings back outside, (no interior hall to lobby) to go to front desk, and was instead given a 2 queen room, as they sold out of king rooms, I then had room number 238, that was clean and quiet. The staff went to \"verify\" my complaint the initial room was a mess. Even numbers face away from highway.

So my second room, initially the refrigerator was very loud, but did get quieter later on before I went to sleep luckily. I liked how there was a nice balcony, the room was clean, quiet, and comfortable. The beds have metal frames and perhaps no box spring and they hurt if you bump into it! The frame was also a bit squeaky at times.

One hand towel was covered in stains.

The hotel was quite busy but was able to find a parking spot.

Breakfast was typical of a Quality Inn, decent selection with eggs, waffles, sausage, breads, muffins, and yogurts including Walmart brand which was interesting. The coffee wasn't that great though. I did like that breakfast is until 10am on weekends.

Overall it was a good value, easy on/off highway, and a decent place for a one night stay!

Self

4/10

Poor

05 Jun 2026

Matthew

The room floor was filthy

8/10

Excellent

05 Jun 2026

Dominic

Property was very clean and the price was very good. Would definitely stay there again

Self

6/10

Pleasant

04 Jun 2026

Debbie

Front desk help was great!
Overall the hotel needs an update. The hallways smell awefull. The room was better but smelled of smoke.

Self

10/10

Exceptional

31 May 2026

Scott

Stayed one night. What was great. Staff, clean, comfortable bed, parking

4/10

Poor

27 May 2026

grace

Was disappointed this stay. Always has

4/10

Poor

20 May 2026

Barry

Clean enough, just old, ragged linens. No hot water at sink. Cleaning staff was great and friendly.

Partner

2/10

Poor

19 May 2026

Mark

Do not stay here. Dirty and poorly maintained room. The curtain valance fell off the wall and injured my wife. When we complained there was no apology or compensation offered by the rude and inconsiderate management.

Friends_and_family Family

2/10

Poor

19 May 2026

Lisa

Four spiders! Had to kill four spiders crawling or coming down from there web! And something that looked like mold on pillow. So gross. Mini fridge didn’t work. Place smelled. Breakfast consisted of a few muffins and cereal. Parking lot is far from entrance and check in. I’d give it negative stars if I could. The night clerk was nice but that’s the only good thing I can say. I will never stay here again and I travel to Westfield often.

Self

6/10

Pleasant

18 May 2026

Edward

The bathroom door was nailed together from the outside and most of the nails were bent over to hold the door skin on the frame

Business

8/10

Excellent

17 May 2026

Caitlin

Clean room

8/10

Excellent

12 May 2026

Tim

The hotel is right next to a busy highway, so even though I was on the other side from that highway, there was inevitably a fair amount of traffic noise. Not bad enough to keep me from sleeping, though.

Complimentary breakfast was good.

Good value.

8/10

Excellent

08 May 2026

Gerry

Clean room.

6/10

Pleasant

26 Apr 2026

Karen

I have stopped at this hotel many times before, and this is the first time I have been disappointed. The shower was just luke warm and the bath towels were disappointingly thin and small. The room smelled stale and the refrigerator was not clean. The breakfast was adequate offering some hot options, but predominantly highly processed foods and weak coffee- and the real crime playing on the tv in the morning was an odd choice, and a disturbing way to start the day. On the positive side, checkin staff was polite, the bed was comfortable, and convenient to the Mass Pike. I also appreciated the pet-friendly rooms and outdoor area.

Self

10/10

Exceptional

20 Apr 2026

Keith

Very clean& maintained. Most comfortable bed I've slept in

Self

8/10

Excellent

18 Apr 2026

Daniel

The bathroom light did not work with the light switch. I happened to discover that it worked if you turned the dial, which is normally used for the bathroom fan. So, of course, there was no working bathroom fan. The shower controls were stuck, so half the water ran through the shower and the rest through the faucet.

Self

10/10

Exceptional

22 Mar 2026

GLADYS

Everything clean

Family

6/10

Pleasant

16 Feb 2026

Stacy

We weren't expecting the motel-designed building with the booking of this quality inn. Thankfully, there is an interior hallway where you enter the rooms, however, it has cigarette odor baked into the ceilings and walls from times past. The room was decent (no cigarette smell), but the mattress on the hard side. The staff is very friendly and helpful.

8/10

Excellent

10 Feb 2026

Rebecca

Exactly what we needed as a stop for the night with two dogs. Staff were friendly and helpful; room was clean, and given it was a dog room, that was great! Sound-proofing was great, too. Heard some other doggos very faintly, and it was nice knowing there were others around. A bit worn in, and no extra/winter blankets. And still, enjoyed a very peaceful night and woke up well-rested. Thank you!

4/10

Poor

26 Jan 2026

Scott

I couldnt get in the driveway, not plowed and blocked by snow, had to stay somewhere else and it was too late ti cancel reservation

2/10

Poor

20 Jan 2026

Paul

Carpet was sticky, Room did not look like the picture, Hallway smelled like pot.

6/10

Pleasant

18 Jan 2026

Kytia

The breakfast menu and set and dining area was very nice and clean and food options were great. The area around the hotel was good Wendy’s next door and Starbucks across the street. Parking was good even with the snow and the one Staff Member was very nice and very accommodating. Told him the light was out in the bathroom and he wanted fix it immediately. The cleanliness of the room was poor. The rug needed to be vacuumed and the toilet seat was not clean and a dirty spoon and sock was on the floor. I went to reheat my food in the microwave but there was a bag of old food left in there. The towels in the bathroom were dingy and were discolored. My suggestion would be to hire a cleaning company to have the rooms cleaned daily and especially before and after guest visits.

Business Family

6/10

Pleasant

31 Dec 2025

Robert

Owner was very rude at check in

8/10

Excellent

22 Dec 2025

Virginia

We left too early for breakfast. Parking was fine

8/10

Excellent

29 Nov 2025

Danielle

Stayed one night had no problems

Leisure Self

10/10

Exceptional

29 Nov 2025

Amanda

Pleasantly surprised by this hotel. For a budget-friendly option, it was clean, comfortable, and far better than I expected. Great value for the price

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Dawn A

Room was clean. Fridge tv. Breakfast. Great

Partner

6/10

Pleasant

26 Nov 2025

Nancy

The room was clean but the box spring made noise when moving on it.

Partner

6/10

Pleasant

23 Nov 2025

kelly

I have spent several stays at this location. This one was by far the worst. There were black marks which appeared like mold over one of the beds. The cleaning crew tried to enter the room at 9am. There were remnants of hair that didn’t belong to us on the bathroom floor and what looked like tomatoe seeds along the door seal. Debris on the carpet. Very disappointed. We often stay here as it’s close to our friends

Leisure Friends

10/10

Exceptional

23 Nov 2025

Michael F

Everything is great!!

Partner

10/10

Exceptional

18 Nov 2025

DOUGLAS

Yes, everything was to our satisfaction.

2/10

Poor

14 Nov 2025

Scot

Incredibly rude and unprofessional front desk staff. While I have stayed here several times, I never will again.

Business Self

8/10

Excellent

14 Nov 2025

Lyla

Nice staff clean room, felt safe for two women in our twenties. Safety and cleanliness are our top priorities. The location is ideal for travel into Springfield, no creeps and weird people, safely lit parking lot for returning from evening activities.

Leisure Friends

8/10

Excellent

10 Nov 2025

Devon

Good service

10/10

Exceptional

10 Nov 2025

Gloria

Staff was very friendly. Everything was clean and well kept. Small hotel but very cozy and quiet.

8/10

Excellent

09 Nov 2025

David

Good and clean, a little outdated but workable.

Business_and_leisure Partner

10/10

Exceptional

09 Nov 2025

Barbara

The room was updated and clean. The staff were friendly, the breakfast had protein healthy options and the parking was easy and safe. *****

Leisure Family

10/10

Exceptional

31 Oct 2025

Luis

La limpieza de la habitación y qué es muy tranquilo

4/10

Poor

27 Oct 2025

Brian

Scary place

Leisure

10/10

Exceptional

24 Oct 2025

Kemar

Was good

6/10

Pleasant

24 Oct 2025

Sandie

N/A

Business Family

6/10

Pleasant

19 Oct 2025

Stacy

Good enough for a 1 night stay. It was fine.

4/10

Poor

19 Oct 2025

Sophie

We did not have any hot water, drip in bath tub and fridge kept us up all night, room smelled of stron cleaning solution, towels displayed had stains, water leaked under sink, filled coffee brewer to \"Max\" line mark, and when I brewed coffee, it overflowed - either cup provided is not big enought or MAX line is too much - I prepaid for two nights but left after one night as we were not going to spend another night in that room. Would like to be compensated for the 2nd night

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Robert Andrew

Place very quiet, employees were very nice, and I felt safe. Outdated, but a good place to rest your head.

Leisure Partner

6/10

Pleasant

18 Oct 2025

Cybelle

Convenient location

6/10

Pleasant

13 Oct 2025

Maria W.

The owner of the hotel acted like he is a most important person and can do whatever he wants. I arrived around noon and had to go to the wedding so I asked him if we can have room earlier he basically scream at me”absolutely not “ so I asked if I can change in the lobby bathroom because I need to go to the ceremony at 1 pm. Off course the answer was “absolutely not “ I also witnessed the incident with another customer when the owner was very rude and disrespectful and the customer said “ sir you are very rude “ the owner sad “get the f…. out of here and cancelled the reservation. The owner said that his hotel is his private property and if the customer didn’t leave he would call the cops. Very upsetting and unprofessional behavior. His assistant who was seated behind the counter cancelled the customer’s reservation and seemed to be very happy. I was never before in the hotel where I was treated like someone who is lower than the person behind the counter. The word disrespectful is not enough to describe this owner and his agent ( assistant) behavior.

Leisure

6/10

Pleasant

13 Oct 2025

George

Expensive for a dated hotel but fit the need for the night !

2/10

Poor

12 Oct 2025

brent

Terrible customer service

I had to change my reservation to be a day earlier but they would not let me change it even though they had empty rooms so I had paid for a night that I didn't even use. Terrible customer service I will never stay there again

10/10

Exceptional

11 Oct 2025

Phyllis

Property is a bit dated but we enjoyed the location and look thfc

Mo.

6/10

Pleasant

10 Oct 2025

wayne

Room not clean. Smelled like wet dog. Desk chair filthy.

Leisure

6/10

Pleasant

10 Oct 2025

Dawn

Nice staff and inexpensive. Outdated , clean bedding. Motel not hotel.

Leisure Family

6/10

Pleasant

09 Oct 2025

Scot

My toilet bubbled up each time someone upstairs flushed theirs. The place is old and could use some updates, but it's one of the few in Westfield and the people are nice.

Business Self

6/10

Pleasant

05 Oct 2025

Brandi

This is an older style motel with room access separate from the lobby. Rooms face the parking lot. 1st floor rooms have sliding doors that open to the lot. 2nd floor rooms have balconies. Tons of noise from outside. Deadbolt did not work.

Not as advertised.

10/10

Exceptional

05 Oct 2025

Evelyn

The room was very clean and nice. Parking lot was safe.

Leisure Family

2/10

Poor

04 Oct 2025

Kerdange

The worst hotel ever, the room smelled, towels were hard, not white but dingy,curtain dirty and ripped, under the bed was filthy, the door lock wasn't secure, carpet was dirty, my pillow smelled like urine, the sheets were dingy lookin, Overall the place looked scary. The room has 2 doors and a small little unsafe balcony. Terrible. NEVER AGAIN

Leisure Family

2/10

Poor

30 Sep 2025

Julia

There was nothing to like about this property. I booked because it seemed reasonably priced with decent reviews, but was extremely surprised and disgusted upon entering.
The main hall had a terrible smell... something like moth balls and a vacuum belt that had caught on fire. Just awful.
I was hopeful it was just the hall, but it was our room as well. We opened one of the doors to the outside to hopefully air it out, to no avail.
On top of that, our sheets and comforter both had stains. There was still trash in the trash can, which consisted of a petrified/moldy pretzel. How long does something have to be there to get like that?
And the real icing on the cake was that it looked like someone had used buzzers on their hair in the bathroom. There were tiny hairs all over the floor, the tub and the toilet.
We told the staff that the room was not clean and that the smell was unbearable, and he offered to cancel the room for us. He didn't, however, inform us that we wouldn't be refunded for the first day's stay, even though we absolutely did not stay there. Over all it was just a terrible experience and we wouldn't recommend staying there.

Business Family

6/10

Pleasant

29 Sep 2025

Victor

The room was simple Enough had stuff like microwave and mini fridge. One of the first things noticed was the shower head and faucet where leaking constantly. and the second was mold on the ceiling above the dressers. Didn't bother to take photos as we where not in the room for anything but sleep. The cable tv was not working properly cutting in and out. 3 out of five for the stay.

Partner

4/10

Poor

27 Sep 2025

Martin

Whole place smells bad. Smoking right outside all the exits.. Room was ok and clean

4/10

Poor

27 Sep 2025

Sarah

The price matched the quality of the room. The staff was nice and was nice to have a balcony, however, the room needed a better cleaning and improved tv channels - no espn?!?!

The carpet was moist/damn, as was the bathroom floor. Thankful to have brought slippers. The bathroom floor had pieces if hair on it. The towels needs to be replaced as had stains.

Didn’t get the best sleep but we survived and got what we paid for - an inexpensive room off the highway and near our destination.

Leisure Family

4/10

Poor

23 Sep 2025

Christopher

Loud Rude Cold and Smelly

Staff was rude and hostile towards everyone. Food service was terrible and never served hot. The hallways smelled of dirty laundry and stale cigarettes. Housekeeping was very loud and rude.

Self

8/10

Excellent

23 Sep 2025

Christopher

Rude, mean, and stinky

Staff was ill-tempered and somewhat hostile, and breakfast was not cooked well and not served hot. The hallway smelled like stale cigarettes and dirty laundry.

Self

8/10

Excellent

23 Sep 2025

Richard

I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason.
We enjoyed the breakfast. It was well stocked and had plenty of selections.

Leisure Family

10/10

Exceptional

21 Sep 2025

Levi

Clean

6/10

Pleasant

21 Sep 2025

Calvin

Won't stay here again

Older man checking us in was very rude, not friendly and it seemed like we were bothering him by checking in, not a good first impression of the place. Sheets had some stains on them. Toilet had been used in the room and not flushed. Cleaning staff and morning breakfast lady were pleasant.
Was not worth the $200+ a night it cost. ( entire area lodging seemed to be really high this trip, time of year maybe idk?)

Friends_and_family Family

8/10

Excellent

20 Sep 2025

William

Hotel itself was ok, room was clean. Tv did not work, called front desk, they tried to fix and didn’t succeed. Said they would call management but it was already 10PM. Ended up fixing it myself after 20 mins.. will see if I get a credit or something in the morning.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Julie

The service desk is great! I forgot some toiletries, and they had what I needed.

Leisure Friends

2/10

Poor

19 Sep 2025

Stephanie

I booked 4 rooms for a wedding, I called to cancel 1 room due to an illness. The property sent me a cancellation notice prior to the stay but will not refund the 1 room for one night even given the circumstances and even after emailing me the cancellation. The other 3 rooms were used.

Leisure Family

8/10

Excellent

12 Sep 2025

Scot

People are nice. Property is good. Rooms are small but clean.

Business Self

4/10

Poor

07 Sep 2025

William

I have so few regrets in life, but booking just one night at this “hotel” is one of them.

The room was either not cleaned at all before we checked in, or they just changed the sheets and called it a day. We found hair from potentially multiple other people all over the bathroom, and the towels were so dingy, we couldn’t tell if they’d been washed or not, so we opted to air dry. We didn’t feel comfortable taking a shower in the room, which must have been the right decision, as I heard another guest checking out tell the concierge that their tub wouldn’t drain.

We turned the air conditioner on when we got in (which looked like a relic from 1994), and were hit with a scent that can only be described as urine meets mold. We opted for the fan setting instead of AC, which was only slightly less offensive. We saw guests on the second floor with their doors open, instead of using the AC unit, but we were on the ground floor and didn’t want to leave our doors open to the general public at the Wendy’s drive through next door.

While the sheets were clean, the mattress cover was not, as I’m sure the spider in the corner of our room could see. Every time I turned my body to (try to) get comfortable in bed, the box springs sang out with displeasure.

If you’re like me, and read one or two reviews about lack of cleanliness and are thinking, certainly they’re just bougie or picky, think again. I almost never leave reviews, but this was my worst hotel experience ever.

Leisure Partner

6/10

Pleasant

06 Sep 2025

Drew

A little overpriced for a king bed that was broken on one side, so much that every time my partner shifted in their sleep it sounded like we were going down with the Titanic. Our bathroom was dirty with a leaking toilet, missing amenities and hair plastered to the shower wall. The term “hot breakfast” is false advertisement - you have to heat up your own bagel or toast…because everything else at the breakfast bar is cold. If I had spent less money I probably wouldn’t have much to complain about, but here we are…

Leisure Partner

10/10

Exceptional

05 Sep 2025

Dianne

Clean, quiet and comfortable. What more do you want?

6/10

Pleasant

01 Sep 2025

crystal

Meh

Our room could have used a good cleaning. When we got to our room I noticed that the trash wasn’t taken out from the people before us. I brought it to the guy at the front desks attention and he took care of it immediately. Also, the first night we stayed there the water in the shower was backing up. I brought it to the managers attention the next morning and it was taken care of immediately by him personally. It’s not a bad place but it definitely needs to be cleaned better. I wouldn’t recommend but the manager is trying.

Partner

4/10

Poor

01 Sep 2025

Brian

Beware

Rude desk clerk, questionable staff, mold in room, smell in hallway wretched, towels in bathroom still had stains, fridge needed defrosting. I don’t know what the box spring was made of, but it creaked at every movement. This place needs a lot of TLC. This place is a hard pass - don’t believe the online reviews.

Partner

8/10

Excellent

31 Aug 2025

Nancy

We'd stay again!

Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.

Partner

2/10

Poor

31 Aug 2025

Courtney

This place was dirty and low-brow, and the facilities much in need of an upgrade. The windows don’t open, so the only way to get fresh air is to open your door. We were on the first level and had a chain-smoker next door, which was awful.

Leisure Family

2/10

Poor

25 Aug 2025

Charlotte

Room was full of black mold. Handle for shower fell off and drain came right out of the tub. Brought these to the front desk for checkout and the man working the desk was extremely rude to me.

Leisure Family

10/10

Exceptional

25 Aug 2025

Tanalee

Was centrally located and the room was immaculate Thank you for an amazing stay

Leisure Partner

4/10

Poor

20 Aug 2025

Jing

Towels are really worn. No elevator

10/10

Exceptional

16 Aug 2025

William

This is a well run facility in a great location. The room was very clean. The breakfast was great. And the staff was most helpful.

Leisure Partner

10/10

Exceptional

07 Aug 2025

kaiwen

An affordable and comfortable stay. Very friendly staff as well.

4/10

Poor

06 Aug 2025

Charles

Didn't change bed for the two weeks, only vaccumed the day before we left, TV went out several times, internet went out several times, only kept trash out and clean towels while we were there

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Brandon

Quality stay

Nice hotel clean with great service. Breakfast was good and well maintained. Quality of coffee and juice was weak. WiFi was weak. Beds were comfy. Shower needs attention. Fixtures old and not working well. No conditioner in shower. Aside from that the housekeeping staff was attentive and provided good service. They stay met my expectations.

Friends_and_family Family

4/10

Poor

31 Jul 2025

Catherine

Room itself was okay. Some of the other patrons were loud/intoxicated and fighting outside of the room. Not the best feeling for safety.

Business_and_leisure

6/10

Pleasant

28 Jul 2025

Calvin

One of the staff members was disrespectful. When I complained about one of the vending machines not working, he asked if I was ready to leave the hotel. I thought that was out of line. I had already paid for room and arguing over a vending machine was not worth the trouble. Also , the internet service was not good.

6/10

Pleasant

27 Jul 2025

Kristie

Nice staff, pretty quiet. Not the cleanest room.

4/10

Poor

26 Jul 2025

Michelle

The room size and layout was good, and the beds were pretty comfortable. Unfortunately, the room smell was terrible and overwhelming; very likely caused by a dead animal in a wall or ceiling. Also the bathroom floor had hair on it and the bathroom door did not close at all, it does not fit in the door frame. The level of the room was very basic, which we were expecting (even though the price was very high, but that seems to be on par for the area this time of year). However the conditions were unsanitary and it's unconscionable to rent it in that condition.

Business Family