Name: Residence Inn By Marriott West Springfield
Address: 64 Border Way, West Springfield, 01089, US

10/10

Exceptional

21 Jul 2026

Deborah

Very pleased with our first stay at this property!

Partner

8/10

Excellent

21 Jul 2026

Eileen

Breakfast, clean room,

Family_with_children

10/10

Exceptional

18 Jul 2026

William

Will be staying again soon!

Partner

10/10

Exceptional

16 Jul 2026

jerri

Clean comfortable room for an extended stay

Family

10/10

Exceptional

10 Jul 2026

Terry

The room was beautiful , large and very clean. The only thing we didn’t care for was having to pay to park at the motel.

Family

10/10

Exceptional

09 Jul 2026

Mary

We had an excellent stay at the Residence Inn! Having what felt like a mini apartment instead of just a hotel room made our trip so much more comfortable. The separate living room and bedroom gave us plenty of space to relax, and everything was spotless, clean, and very comfortable.

The complimentary breakfast was one of the best we’ve had, with a great variety of options each morning. The staff was incredibly friendly, welcoming, and helpful throughout our stay.

We were also traveling with our cat, and the pet-friendly accommodations made everything so much easier. Even our cat seemed to settle in and enjoy the space!

Overall, this hotel made our trip less stressful and much more enjoyable. We would absolutely stay here again and highly recommend it to anyone looking for a comfortable, spacious, and welcoming place to stay.

Pet

4/10

Poor

22 Jun 2026

Joshua

Good stay but room was little dirty and bathroom was not clean as well toilet dirty pool was not bad

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Ron

The room was nice and quiet and offered a good nights rest for my wife and I

Partner

10/10

Exceptional

20 Jun 2026

Michael

Overall I had an amazing three day stay with my Mother and our two dogs in a 2 bedroom Suite! We had room 212, facing the trees in the back, and it was very peaceful!

I must say my first impression was unpleasant. While almost all of the staff were friendly, said Hi, and were kind, the younger woman who checked me in was so unfriendly, not welcoming, and gave the impression she did not want to be there. I checked in, she was so quiet she was difficult to hear, did not smile, I had to remind her I had dogs to fill out the form, and at check out, she was at the desk again, did not ask about my stay, and again was unfriendly. Her personality was drier than the sands of the Sahara desert. At check out, she was sitting at desk, airpods in ears, watching videos on the phone, as I stood in front of her at counter for a few minutes, she never looked up, and I had to loudly say excuse me to get her attention.

Otherwise, loved my stay, I especially want to praise the woman working breakfast Thursday/Friday morning, she was friendly, kind, & ensured everything was stocked! The man Saturday morning wasn't as friendly and items were emptier. Breakfast was better weekdays with sandwiches and quiche with weekend those replaced with potatoes and waffles.

The suite was great, comfortable beds, clean, spacious, loved the fireplace, everything you could need and like an apartment with 2 bathrooms too! Interesting 1 bed is queen and 1 king. Great grounds to walk dogs! Pool too cold though.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Cindy

Room was fine. Check in was fast.

Self

10/10

Exceptional

01 Jun 2026

Yordan

Todo muy limpio, la comida bien, la atención bien, la habitaciones y áreas muy limpias, la piscina limpia pero un poco fría el agua.

Partner

8/10

Excellent

30 May 2026

Yukiko

The roim itself was fine and I was happy that there were a microwave, fridge, and even with utensils. I was in room 115. The easy access to the parking lot was great, too. Though there were people walked back and forth with loud steps for a long time and that was annoying. I thought about calling the front desk, but I didn't. It eventually stopped, but it went for a while. I had a busy weekend I was hoping to rest up.

Self

6/10

Pleasant

27 May 2026

Beverly

Room isn’t cleaned daily, nor was trash picked up daily or new towels given. WiFi was unstable and no security vault provided. Door lock was broken to the room which wasn’t witnessed until upon returning from a long day…my room was open and easily able to enter should someone had the desire to do so.

Family

6/10

Pleasant

27 May 2026

Beverly

WiFi unstable. Placed call to tech team and got a ticket number, but no follow-up to issue.

Door lock broken with an accidental door open after leaving situation occurring.

No security vault for valuables.

Family

6/10

Pleasant

24 May 2026

Dontorrio

The hotel was clean & this helped. We arrived in the evening to no one working the desk. We waited for about 30 minutes to get checked in which after a long day of travel was agonizing. We usually stay Marriotts but this stay has us questioning if we will ever stay at a Residence again.

Partner

10/10

Exceptional

20 May 2026

Adrian

Great property

2/10

Poor

15 May 2026

Jennifer A

Never came to clean our room in a 5 nights stay, bathroom sink was clogged and no one came to fix it. Room tv didnt work. Empty box of tissues in room, spider in toilet with a whole web. No bathroom towels. No sponge or dish soap for kitchen utensils. We had a 2 bedroom suite. Terrible stay my family of 6 couldn't wait to leave.

Family_with_children

10/10

Exceptional

11 May 2026

Samary

The room looked just like the pictures! It was nice and clean. I had a comfortable stay and would stay again!

Partner

6/10

Pleasant

06 Apr 2026

Daisy

Dirty pool full of hair

10/10

Exceptional

24 Mar 2026

Erin

Staff was amazing,

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Kiara

Yes it was everyone was great !!!!

Family_with_children

10/10

Exceptional

15 Mar 2026

Jose

Clean polite and helpful

10/10

Exceptional

08 Mar 2026

Angelica

Everything was great, spacious as well

Family_with_children

10/10

Exceptional

09 Feb 2026

Jennifer

The two-bedroom suite was spotless and well appointed for two professionals to work out of.

Business Family

6/10

Pleasant

08 Feb 2026

Michael

The room was in good condition

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Martha

The room is big and spacious. Had a kitchen and fridge. My only complaint is the pull out bed, the mattress is stained and looks old. Definitely needs to be updated but other than that, it was good.

Business_and_leisure Family

2/10

Poor

07 Feb 2026

Johanna

My stay was ok for the one night I stayed. The only reason why I’m giving it 1 star is because the TV in the bedroom did not work and when I asked for a discount the manager stated that because I booked with a 3rd party he was not able to give me a discount.

Leisure Family

10/10

Exceptional

07 Feb 2026

Maria

Great friendly helpful staff, clean room and amenities

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Robert

Cozy hotel with great breakfast

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Aiisha

All around good experience

Friends_and_family Friends

4/10

Poor

23 Jan 2026

Caitlin

The suites with pull out couches are the ABSOLUTE WORST I have ever experienced. We were there with 9 other families for a basketball tournament and every single family reported the same thing about the pull out. It should NOT be advertised as an option to be a bed. The ground was better or the couch folded up but that didn't work for some in our group who had a family of 4. Be aware-if you are planning to sleep a group of 4 or anyone on the couch make alternate sleeping plans. I upgraded my family to a 2 bedroom suite for our final night because it was that terrible. The breakfast and staff were all excellent and made the stay enjoyable.

Family

6/10

Pleasant

17 Jan 2026

Valli Jo

Staff very courteous. We do notice full trash cans outside th hotel, lots of cigarette butts around the trash can. I do wish staff would have let us know our room was next to an exit a dog walking area. Several if the dogs were very vocal and barking every morning. I would let travelers know that if they require quiet- room 102 is not the place to stay.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

David

The inn was perfect for our simple in-and-out. We had everything we needed. The staff was efficient, helpful, and pleasant.

4/10

Poor

12 Jan 2026

Rachel

The room was probably the nicest thing about the hotel along with the amenities. The front desk manager was very nice and helpful when I checked in but other front desk staff that I encountered I was met with sass or a “Do you need something?”. It was very hard to sleep at night and early morning because the doors slam SO loud. I believe there were a group of teens who stayed above me and they were running up and down the stairs that were right next to my room and jumping in the room above and I can say that went on for countless hours- it had to be about 11;30 PM. If it wasn’t for the noise level I would be fine but I literally hear every single thing.

Self

10/10

Exceptional

06 Jan 2026

Dorcas

I always enjoy my stay here.

Leisure Family

6/10

Pleasant

29 Dec 2025

Nicole

It will do for a quick stay but the place is warm , the decor is old, the couch in the room they gave us was raggedy and on top of all that the vibe is negative. This was our second time staying. It's close to my son's home and we visit our grandchildren as often as we can but next time we will find somewhere else to stay.

Leisure Family

10/10

Exceptional

28 Dec 2025

Dane

Nice room

10/10

Exceptional

07 Dec 2025

Nicolas

Yes, very clean room and staff was great

Leisure

8/10

Excellent

04 Dec 2025

Maria

Good location. great service

Leisure Family

10/10

Exceptional

16 Nov 2025

Ingrid

The room was clean, the staff very nice. The first room we were given had a noisy a/c but the clerk graciously assigned another room and it was good.

Leisure Partner

8/10

Excellent

11 Nov 2025

Janet

Room was clean, staff was ok. Had a hard time finding the place. Breakfast was not so interesting or healthy. Sofa bed in the room was very uncomfortable.

Business Partner

10/10

Exceptional

08 Nov 2025

VERONICA

The staff was very accommodating, even with our late arrival. The room was clean. Everything was perfect for a good nights rest.

2/10

Poor

02 Nov 2025

Mayelin

Room wasn’t clean

10/10

Exceptional

28 Oct 2025

Paul

Room was clean and inviting.

10/10

Exceptional

14 Oct 2025

Michael

Loved our stay!!!! Staff was amazing!!!! Room was spacious. We used the microwave exhaust fan for white noise. Slept like babies. Loved Cal’s Wood-Fired Grill & Bar. Looking forward to our next stay in West Springfield.

Leisure Family

10/10

Exceptional

12 Oct 2025

Elizabeth

Clean spacious room. Exactly what we needed on this leg of our trip

Leisure Partner

10/10

Exceptional

06 Oct 2025

Len

Great place

10/10

Exceptional

22 Sep 2025

Cassandra

Accommodations were very good. Quiet and clean. Nice hot breakfast. Staff was super friendly!

Leisure Friends

8/10

Excellent

21 Sep 2025

Melissa

The property was great for our family of 4 (5 & 2 y/o) weekend stay. The two bedroom was spacious that we all had our own space. The pool was nice and the breakfast was okay, had better continentals before but was acceptable. There were so many quick and easy places to eat around the hotel and the kitchen was fully stocked and ready to go. We would stay here again.

Leisure Family_with_children

6/10

Pleasant

20 Sep 2025

Tricia

When I made the reservations, mmths ago, I reserved two rooms, by each other. They were two floors apart. Our room, when we entered, the rug was wet. Went and got another room. Our 2nd room, had stains on the floor by the bed that looked like blood, stains on the couch, and the tub drain did not drain. For 300 eollars a night, was not worth it.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Michael E

All the staff that I encountered in my 12 day stay were great. my only negative comment is that the every other day refresh of the room somehow got screwed up and then we were off schedule. I also think that there should be a \"better\" cleaning of the room on those days as well. Having said this, we did enjoy our stay and the staff that we encountered.

Leisure Partner

4/10

Poor

15 Sep 2025

Anthony

I paid for parking in Springfield, Outrageous. Will never stay here again of make are recommendations to anyone.
If I need i had to pay parking? Checking in at 9 pm paid for a full day, checked
out at 10 am paid for another full day.
I will never stay at any of theese properties again , going back to Best Western

Leisure Family

10/10

Exceptional

14 Sep 2025

Bruce D

location was nice, felt safe and relaxed. Room was large and very comfortable. Staff was friendly

Leisure Self

10/10

Exceptional

13 Sep 2025

Carlos

Is wonderful place to stay

Friends

8/10

Excellent

10 Sep 2025

Scott

Great room. Quiet location. Good breakfast area.

Leisure Family

10/10

Exceptional

31 Aug 2025

Carlos

Staff was very professional

Business_and_leisure Family

10/10

Exceptional

28 Aug 2025

Chad

Dallas Stay

Love the hotel and the food is great! We stay here every year!

Business

10/10

Exceptional

25 Aug 2025

Sherry

NA

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

boaz

hotel is excellent, good breakfast

8/10

Excellent

23 Aug 2025

Verified traveler

the staff and the hotel was amazing it was clean and maintain well. We use the pool and it was clean. The only thing that I didn't like about my stay was there was a huge pool party there and people fighting till three in the morning. this was a Thursday night so I can only imagine what might happen on the weekends.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Mallory

Clean, good breakfast

8/10

Excellent

22 Aug 2025

Susan

The staff was wonderful and very friendly. The hotel itself was hidden from the main road and had no sign near the main road. The private road to the hotel is full of huge potholes. There’s limited parking and the and sidewalks to the entrance are very uneven and broken. The 1 bedroom apartment with a living room and kitchenette was a great set up and what we needed but it was very dated, and not the cleanest it should’ve been. The towels were stained with dirty footprints, the sofa was stained, the kitchen floor was sticky. There were 4 teenage boys yelling while they ran up and down the halls bouncing balls at 10:30pm in which I had to ask them to please stop 3 times.
This is not your typical Marriott by any means.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Sayyam

Amazing property, will book again in the future!

2/10

Poor

22 Aug 2025

Kayla

Found a vibrator in my room. The hotel rooms are filthy. Do not come here. They didn’t even refund the full amount after my toddler found the vibrator next to the bed. I will never go to a Marriott again. They handled this so poorly.

Business_and_leisure Family_with_children

4/10

Poor

20 Aug 2025

Eileen

The spaciousness of the room was good as were the appliances. The air conditioning system was extremely noisy and did not take the humidity out of the air. Stains on the carpet and dust on the molding in the bathroom.The room always felt damp and musty even with the AC setting on 68 as that was as low as it would go. Our clothing felt damp and the towels hung up in the bathroom never dried. We requested a room change because of the noisy AC and we were moved to another room easily but that was not much better. We checked out early and requested a refund for the remaining days which I am waiting to receive. I would not stay there again.

10/10

Exceptional

17 Aug 2025

Marie

Great hotel, fun family spot and close to six flags

Leisure Family

6/10

Pleasant

17 Aug 2025

Cindy

So So stay

The bathtub drain was not working well - took the stopper out- full of hair. Yuck!
The 1 day of housekeeping in a 4.5 days stay - the bed wasn’t made. How does one miss that!?
The employee at the front desk at check-in was not friendly at all
I’ve stayed here before - not sure I’d stay again.

Self

10/10

Exceptional

17 Aug 2025

Siris

Very nice staff and updated clean rooms

Leisure Self

10/10

Exceptional

15 Aug 2025

Peter

I spent 5 nights at this hotel and it was excellent! It is clean throughout, comfortable and quiet. Conveniently located for my needs - close to grocery stores and restaurants or anything you might need. The staff is friendly, helpful and attentive. I had a small issue with the toilet and Maintenace fixed it very quickly. My room was very clean, and well equipped with kitchen utensils etc. Bed was really comfortable, and the room had a good amount of cupboards, closets and drawer space. The breakfast is terrific. Plenty of options for a good, healthy breakfast and well set-out. The lady who takes care of it clearly knows what she is doing and takes great pride in putting on a splendid breakfast. I'm a coffee snob...the coffee at this hotel is VERY GOOD and so nice to have real 1/2 and 1/2 creamer for it!

The Hotel Manager, was very helpful and responsive in clearing up a reservation and rate issue when Expedia was less than helpful. They took it upon themself to solve the problem quickly for me.

I will definitely be staying at this property again and would highly recommend it to anyone looking for accommodations while in the West Springfield, North / South Hampton area.

I would however caution against booking through Expedia as they were less than helpful in assisting / supporting me in resolving a rate discrepancy I had. Expedia does not provide satisfactory customer service & support in my opinion.

Leisure Self

10/10

Exceptional

15 Aug 2025

Peter

Peter

I spent 5 nights at this hotel and it was excellent! It is clean throughout, comfortable and quiet. Conveniently located for my needs - close to grocery stores and restaurants or anything you might need. The staff is friendly, helpful and attentive. I had a small issue with the toilet and Maintenace fixed it very quickly. My room was very clean, and well equipped with kitchen utensils etc. Bed was really comfortable, and the room had a good amount of cupboards, closets and drawer space. The breakfast is terrific. Plenty of options for a good, healthy breakfast and well set-out. The lady who takes care of it clearly knows what she is doing and takes great pride in putting on a splendid breakfast. I'm a coffee snob...the coffee at this hotel is VERY GOOD and so nice to have real 1/2 and 1/2 creamer for it!

The Hotel Manager, was very helpful and responsive in clearing up a reservation and rate issue when Hotels.com was absolutely no helpful in this regard and did nothing but give me the run-around and put it on the hotel. The hotel Manager took it upon themself to solve the problem quickly for me.

I will definitely be staying at this property again and would highly recommend it to anyone looking for accommodations while in the West Springfield, North / South Hampton area. I would however caution booking through Hotels.com as they do not provide satisfactory after stay support and service in my opinion.

Self

10/10

Exceptional

14 Aug 2025

Katvhleen

Very nice great pool and location

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Tiffany

M

6/10

Pleasant

10 Aug 2025

Elijah

This place was a stop after a long fun day. Easy walk to get food, and able to get back on the highway quickly

Leisure Partner

4/10

Poor

10 Aug 2025

Arthur

This is a great location for those traveling; very swift connection to the interstate. The property itself has seen better days with significant depreciation. Still offers enough comfort to be categorized as a hotel and not motel. Breakfast was good, self service buffet style with paper plates and disposable utensils. Not at all luxury but good for an economy - budget class property. The breakfast team fast and friendly re-stocking the buffet quickly (was busy - did a great job). Check in and check out was not so great! I booked long in advance via Expedia and was told at check in I had already paid. I told the young lady I did not think that was correct but she was sure I had paid. This turned out to be inaccurate, two days later, when I checked out a different receptionist told me I was all set, so I assumed I had paid. To make a long story short, the hotel realized I had not paid so ran my credit card number, I got a Fraud alert and payment was declined. This followed with me getting emails and calls requesting me to contact the hotel regarding my „check-out.“ I ended up having to call back twice and request that they run the transaction while on the phone. This was not so fun dealing with do after driving home 5 hours. The check-in and out process needs to be reconsidered. Run the transactions while the guest is there…
All in all this is a solid property good for leisure travelers, team is courteous, good breakfast, beware of check out.
I would stay here again.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Anthony

I would recommend the Residents Inn for anyone looking to stay in the area of Springfield

Business_and_leisure Self

10/10

Exceptional

08 Aug 2025

Kathleen

The rooms need updating but the staff was very helpful and sweet. I was there for 2 weeks coming from Georgia and I got to see all my friends and family. I would stay there again. It’s very convenient to all the shops and restaurants.

Leisure Family

10/10

Exceptional

29 Jul 2025

Paul

Very nice hotel . Will recommend

Leisure Family

8/10

Excellent

28 Jul 2025

Robert

Toilet

We got there on a Friday, and one of the toilets (2 bedroom suite) was plugged when me flushed. I would have fix it myself, but front desk couldn't find a plunger. Saturday morning they sent maintenance to fix. We left for the day, when we came back to the room that evening same toilet was plugged again. Told front desk Sunday morning as we checked out. Toilet line needs to be snaked as their is something in the line catching when toilet is used (NORMALLY).

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Dana

Having two bedrooms while traveling with my daughter for Dance was awesome. I gave us plenty of space, given that we were there for a week. The hotel was clean. The room was nice. The staff were all very friendly, the space was the best.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Miranda

The only problems we had were other guests dogs barking all day one day of our stay but thats no fault of the hotel.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Scott

Stay was good, had to ask for the room to get cleaned after a few days, but other than that, it was good. Decent hot breakfast.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Ewa

We stayed at this hotel for six days and enjoyed a cozy, clean apartment. Everything was spotlessly maintained, and we felt comfortable during our stay. The only issue was the bed, which was very soft and not ideal for me, as I experienced back pain each night.

Aside from that, everything was wonderful. The breakfast lady was incredibly friendly and did a great job keeping the area tidy and organized. We had a lovely time and would definitely choose to stay here again.

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Dhen

Stayed at a studio suite. It was very spacious and clean. The bed was comfortable.

Some wear and tear seen in the bathroom. Breakfast was okay. It consisted of scrambled eggs, pork sausage, and breakfast sandwich. I could only eat the scrambled eggs since I don’t eat pork. TV channels didn’t seem to work at first, but it fixed itself.

I would stay here again.

Leisure Family

10/10

Exceptional

14 Jul 2025

Melissa

Perfect for an Extended Stay.

Our room was perfect for an extended stay! We had a toaster, microwave, dishes, stove, and dishwasher! Room was clean and the staff were super nice. I would stay again.

Friends_and_family Family

2/10

Poor

05 Jul 2025

stephen

Never cheaned my room after 7 days and asked for the manager to call me.. never heard from her.

Business Self

8/10

Excellent

21 Jun 2025

James

We loved the suite. The accommodations were exactly what we had hoped it to be. Our only problem we would like to pass on is we set the thermostat to 66 to cool off the room and it did not change from the 73.
We are competely satisfied and would stay again. Thank you.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2025

Alicia Marie

Lucy and Nick at the front desk were very professional and helpful. My son and I really enjoyed our stay

Leisure Family

10/10

Exceptional

10 Jun 2025

Babette

Comfortable home atmosphere with living room and kitchen as well as separate bedrooms & baths.

Leisure Family

10/10

Exceptional

07 Jun 2025

Aaysha

Great stay

Leisure

10/10

Exceptional

06 Jun 2025

Virgen

very clean the staff was very friendly i will

8/10

Excellent

05 Jun 2025

elizabeth

We really loved a lot about our stay at the residence inn. However, the couch bed/pull out couch is advertised as a place a person can sleep and yet it was so uncomfortable, lopsided, lumpy and foot of the bed higher than the head of the bed, that it was impossible to use this bed. Very disappointing.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Amy

Having notified the desk previously that we would come in quite late, we arrived around 2:30am. When we arrived, we were very nicely greeted by Lucy, who gave us instructions on where to park most conveniently to our room. She was communicative and kind, and made us feel right at home.
When we spoke to Nick at checkout, we told him about a small problem we had at the hotel. Nick apologized for this inconvenience, and his sincere and friendly manner made us feel that the hotel really cared about their senior citizen guests.
Hats off to Marriot Residence Inn for great customer service from Lucy and Nick!

10/10

Exceptional

03 Jun 2025

Tera

This space was awesome and comfortable.

6/10

Pleasant

01 Jun 2025

stacy

Room was nice , clean,pretty, room was neat and comfy

Friends_and_family Family

10/10

Exceptional

31 May 2025

Christina

Everything was great about this property! We really appreciated all the amenities.

Leisure Partner

10/10

Exceptional

31 May 2025

Lenilsa

Loved my stay. Hotel was clean! Staff was nice. Would definitely stay again!

Leisure Family

10/10

Exceptional

26 May 2025

Rebecca

Beautiful hotel. All amenities like outdoor fire pit, pool, basketball court etc were in great working condition. Staff was amazing - super friendly

Friends_and_family Family

10/10

Exceptional

26 May 2025

Georgia

The only negative thing I can say is that you can hear walking on the floor above us.

Leisure Partner

10/10

Exceptional

20 May 2025

Teea

The staff were amazing! I left my baby monitor there and called and they checked unfortunately not finding it at first. Then an hour or so later they called having found it finally ❤️❤️ I was so glad and the front desk person Nick was so sweet during all of it.

Leisure Family

10/10

Exceptional

18 May 2025

Dalana

This is a nice place to stay. I'll visit again.

Leisure