Name: Marriott Springfield Downtown
Address: 2 Boland Way, Springfield, 01115, US

4/10

Poor

12 Jul 2026

Cheryl

While the hotel rooms were clean, the noise was almost unbearable. We booked the hotel for one night so that my daughter could take an early morning test in Springfield. When we checked in, it was so loud from the bar/restaurant that I could barely even hear the desk clerk. Then we stayed on the 16th floor and there were loud voices and teenagers (or maybe adults) in the hallway until around 3am. Lastly, the HVAC wasn't turned on when we arrived so it was 77 degrees in the room. When I turned it on, it made a loud noise the entire time it was running. After a few hours it got down to 72 degrees and I had to turn it off because it was so loud and we really needed to sleep. I wouldn't recommend staying here if you need a good night of sleep.

Family

10/10

Exceptional

04 Jul 2026

Andrea

Awesome

Family_with_children

10/10

Exceptional

25 Jun 2026

Dr. Edward

Excellent hotel and service.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Jay

The hotel is fine but every time you book a room with Hotels.com expect to get the room next to elevator and/or ice machine even if you are a Bonvoy member.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Pleas

The stay was okay, the only thing was
that the room was too cool and wasn't able to adjust the thermostat.
Front desk tried to walk me through adjusting the thermostat but was unsuccessful. Also the refrigerator didn't keep food cold, fortunately management was able to accommodate me and guest with a complimentary breakfast.

Family

8/10

Excellent

13 Jun 2026

dian

There was some sort of convention and it was very loud at 2 o’clock in the morning people were yelling hollering

Partner

10/10

Exceptional

10 Jun 2026

Rachel

Convenient location.

Partner

10/10

Exceptional

06 Jun 2026

Marissa

The front desk staff were amazing on arrival

10/10

Exceptional

28 May 2026

Casey

Grect place

Partner

6/10

Pleasant

27 May 2026

Jeremy

This hotel is ok. It’s not good, it’s not bad. Usually I expect a lot out of the main brand hotel, and there is only this one and the Sheraton to choose from in Springfield. I don’t travel enough anymore to have loyalty to one brand or another, I just know if a hotel is great, or if it’s average. This one is average to below average.

It’s older, and you can tell, even though I didn’t have any serious maintenance issues while I was there. It has a small bar and restaurant, and supposedly has room service but there is no menu or anything else in the room to indicate that it does. Maybe that was on the tv, I didn’t check.

The room was ok, no waters or anything extra was available, and you could hear a lot of noise from the streets and highway outside. The downtown Springfield area in general isn’t very nice, so the hotel kind of just blends in with that. The room was clean and I had no real problems with the room, but it wasn’t anything to admire either.

I had stayed at a Hilton Garden Inn down the street for my last trip to Springfield, and honestly, that was nicer. For business travel, you pretty much have this or the Sheraton, and the Sheraton doesn’t have great reviews either. So it suffices for a place to stay and that’s it.

Self

8/10

Excellent

26 May 2026

Laurie

The room was very clean and the bed was comfortable. Very convenient location. The parking garage and directions to enter the hotel were not marked out clearly.

10/10

Exceptional

24 May 2026

Tim

The overall stay was great the only problem was at breakfast the kitchen lost our ticket and our waitress ignored us when we questioned her she said she didn't tell us about the error because she didn't want us to blame her we waited nearly an hour for our food

Partner

10/10

Exceptional

24 Apr 2026

Yanitza

Great hotel, smells great as soon as you walk in, staff is very friendly and the bar area is really nice and prompt.

Partner

10/10

Exceptional

06 Apr 2026

hayley

Great stay

10/10

Exceptional

28 Mar 2026

Thomas

Clean and close to all activities

Family_with_children

10/10

Exceptional

27 Mar 2026

Hans

Breakfast was cooked perfectly. Coffee not too strong not too weak. All the staff we encountered were very polite. Check in was a little had to understand because of the accent. Bar/restaurant closes a 11pm, just as we walked in from a concert. Nothing within walking distance was open at that time to eat.

10/10

Exceptional

20 Mar 2026

Yolanda

The day was amazing. The room was spotless. The staff was very helpful and kind.

8/10

Excellent

16 Mar 2026

tyler

Right in downtown, pool was good size but could he tough for some to access as only a ladder for entrance and exit. Overall clean and enjoyable stay

Family_with_children

10/10

Exceptional

08 Mar 2026

ELIZABETH

Very clean!

4/10

Poor

23 Feb 2026

Genesis

Ac didn’t work, phone didn’t work. Staff wasn’t friendly

10/10

Exceptional

20 Feb 2026

Aireryounna

Hotel was amazing

6/10

Pleasant

17 Feb 2026

Natalie

The TV was broken - went to front desk 3 times Rebooting was the responds
The garage is spooky and leaking

Bottle water was provided by front desk
Discount thru hotel for parking

Family_with_children

6/10

Pleasant

15 Feb 2026

Taylor

Yes

10/10

Exceptional

12 Feb 2026

Joshua

Great

6/10

Pleasant

06 Feb 2026

Judith

All went well until we tried to open the door to the assigned door with the room keys. Neither of our two keys would open the door. After going back down to the lobby in the elevator and waiting at the front desk for a short while, it was discovered that our check-in hostess had written the wrong room number on our key card envelope.

Partner

8/10

Excellent

01 Feb 2026

Jaime

The hotel staff was very courteous and friendly. Everything was very clean. My only complaint was that we had very loud neighbors singing, dancing playing music on a karaoke machine till well after midnight. We called to have security come and tell him to keep it down, which they did for about five minutes and then started back up again just didn't have the energy to call again. This went on till like 2 AM

Leisure

6/10

Pleasant

31 Jan 2026

Michelle

Although the room was modern and clean, the shower temperature never got hot. I asked if they could turn up the hot water or switch us to another room and they never got back to me.

Partner

10/10

Exceptional

26 Jan 2026

Andrew

The room was clean and staff courtious. I did arrive late and wish the kitchen and bar stayed open later.

Business_and_leisure Self

8/10

Excellent

25 Jan 2026

June

Clean room, friendly staff! Will definitely be back!

Business Partner

10/10

Exceptional

21 Dec 2025

morgan

Clean

8/10

Excellent

18 Dec 2025

Erica

Everything was great except the shower didn’t work. However management applied extra points to our Marriott account to accommodate the inconvenience. Although a shower would have been better!

10/10

Exceptional

13 Dec 2025

Awildo

It was nice and updated. Staff was amazing.

8/10

Excellent

30 Nov 2025

Claudia

Good if you're in town for a business trip but not if you're on vacation. We were looking for something a little more lively and switched to the MGM nearby. but this hotel is perfect if you're looking for something more low-key - nice clean rooms, breakfast buffet and great gym.

Leisure Family

10/10

Exceptional

28 Nov 2025

Sonia

Beautiful! Clean! Accessible from the highway. Love the restaurant food. Fun bar personnel. Courtesy personnel in the front desk. Close to everything. Beautiful view from my room. I will recommend it & I will go back anytime.

Leisure Family

10/10

Exceptional

15 Nov 2025

Vanessa

I did not have breakfast at the hotel

6/10

Pleasant

10 Nov 2025

Nicholas

The picture shows a nice courtyard. It definitely did not have anything like that.
Highly disappointed, I was looking for a nice area to relax . The area is not safe to walk around at all

Leisure Partner

10/10

Exceptional

04 Nov 2025

daniel

Very Clean and Great Staff.

10/10

Exceptional

10 Oct 2025

James

A varied menu and very reasonable prices.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

ANNMARIE

The front desk staff and bar/breakfast staff were so attentive and engaging . The room was clean . Pillows and bedding were spectacular. Room darkening shades made for the best night sleep I have had in a long time . Very convenient location.

Leisure Family

10/10

Exceptional

07 Oct 2025

Mitra

Great experience. I wish the garage height was better as I had a jeep to park.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Bernard

First when me and my wife arrived, the woman that was working in the Front Desk was offering the People in her line water while the gentleman in my line did not offer us anything. Also there was no instructions for how to operate the safe in the room and then they act like the breakfast is free until you ask where to sit and then they tell you the price of the breakfast

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Susan

Stayed only one night so didn't go outside the hotel. The room was great and the staff was very efficient and friendly.
I was alone so sat at the bar and had a glass of wine and dinner; and the bartender was very friendly and easy to chat with. The food was great. All in all a great stay. The parking garage gave me a bit of trouble, but that was on me. Love that there was a big sign on the wall on the way out that told me exactly how to get onto 91N.

Leisure Self

10/10

Exceptional

02 Oct 2025

Susan

Rooms were large and clean. Everyone was very friendly. Walkable to lots of restaurants and bars.

Partner

10/10

Exceptional

30 Sep 2025

Jennifer

Sisters weekend

The room was very clean, our check in was fast and easy and staff was friendly

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

David

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Arlene

The room were very comfortable, the bed and bedding are incredibly soft and comfortable. The black out shades made sleeping in easier

Leisure

10/10

Exceptional

21 Sep 2025

Karen

You need better signage outside for the parking garage, just says public parking. It is not clearly marked and should say \"Enter here for Marriott Parking\". Also, on level C there is no clear indication as to where the entrance into the Marriott is located. Should have a big sign and arrow pointing to the entrance, that says \"ENTRANCE TO MARRIOTT\" . Many people coming in had the same problem as we did. Where it says Marriott Conference Center, put a sign there also as well pointing in the direction of the entrance, as well as one hanging from overhead.

Leisure Family

2/10

Poor

20 Sep 2025

Greta

Awful customer service. Beds were awful. Front desk were no help when ask of any recommendations for breakfast they said nothing was open on a Saturday.

10/10

Exceptional

15 Sep 2025

Neslly

Great and friendly staff, very accommodating!

10/10

Exceptional

14 Sep 2025

Mitzi

Would recommend to family and friends

Leisure

10/10

Exceptional

07 Sep 2025

Estela

Will definitely stay again

10/10

Exceptional

06 Sep 2025

Quiro

Excellent

8/10

Excellent

31 Aug 2025

Iola

Very nice hotel and very convenient to food and casino. The noise throughout the night kept me up and i know its nothing you can control but I was on 16th floor and it was still loud.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Estela

I will recommended this location everyone was supper nice

10/10

Exceptional

24 Aug 2025

catherine e

The staff was was great !! Very friendly and wonderful

Family

8/10

Excellent

09 Aug 2025

cynthia

Marriott/staff excellent.They fix issues fast.

We love staying here but this time we had a couple difficulties. The toilet was plugged when we arrived at the room. Maintenance did come to plunge it but I think housekeeping should’ve caught the non flushing issue while they were cleaning. The pool is a big highlight for us and when we went down ready to swim it was closed for some kind of emergency. The water was opaque white. So that was disappointing. However the people we encounter at the hotel are so professional and gracious. Room had some stray hairs but otherwise clean. Marriott is still my favorite.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Leena

Parking was inconvenient

Leisure Friends

10/10

Exceptional

03 Aug 2025

Heather

Comfortable beds and clean hotel with a helpful staff.

2/10

Poor

27 Jul 2025

Laurie

I put the wrong date and I couldn’t cancel so I have no review.

8/10

Excellent

19 Jul 2025

Nicole

Decent overall

Everything was pretty good. Only 2 things could have been better, it is pretty loud. You can hear everything in the hall and toilets flushing in other units. The grossest issue was the blow dryer, it looked like the handle had dried blood on it. This must be something that does not get cleaned. Not sure how it ended up there but it looked gross and the sign hanging on the bathroom asking to use towels more than once also looked dirty/stained.

Partner

8/10

Excellent

13 Jul 2025

Sarah

Great hotel, DEFINITELY request non ajoining room

The property was very nice and the rooms were very conduits and clean.
Aside from the corkscrew parking garage, everything about this stay is quick and easy.
No major issues using the elevators to get to our 10th floor room.
The only major issue was that these are adjoining rooms with metal doors between.
We could hear Everything from the raucous room next to us. I did have to call down to the front desk just after midnight. They offered to send security up to ask the people to be quiet. I do not know if they did.
It was only quite for about 15 minutes or so after I called.
The phone in the room did not work and the alarm clock was set to go off at 6am.
So, I had to call down to the front desk with my own phone.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Lindsay

Great stay all around

Leisure Family

10/10

Exceptional

09 Jul 2025

Natalie

Great place to stay, easy access.

10/10

Exceptional

06 Jul 2025

jorge

It was ok but pool was dirty

Partner

8/10

Excellent

02 Jul 2025

Matthew

Great location to MGM

10/10

Exceptional

25 Jun 2025

Andrea

Good Tuesday night stay

Check in was awesome, the front desk attendant was very accommodating and easy. Lobby was beautiful, room was very nice. Bathroom door didn't open all the way due to the track on the floor being off. Their was someone next door playing very loud music on and off for the whole night. You can definitely hear sounds from the room next door very easily. I did have a drink at the bar and the service was amazing. I had a chicken quesadilla from the restaurant and it was the best I have every had. I will be back, thank you for the nights stay.

Partner

8/10

Excellent

22 Jun 2025

Edwin

Great property

6/10

Pleasant

09 Jun 2025

Jasmine

I loved the staff so friendly. I wasn’t crazy about the area around. Not much options for food

Leisure Self

8/10

Excellent

07 Jun 2025

Ana

Well, I bet it was good but except the breakfast book because I include the breakfast when I reservation and when I was in my breakfast so I had to pay so I don’t like that part but after that everything was good

2/10

Poor

04 Jun 2025

Jayden

I want a full refund! The experience we had here was terrible, first things first we check in & immediately check the bed to make sure there arent any bed bugs. So we start

Partner

10/10

Exceptional

04 Jun 2025

Tasha

The staff was friendly

Leisure Family_with_children

6/10

Pleasant

01 Jun 2025

TIM

the pros...the hotel restuarant was superb. For dinner the food and drinks room service was spot on. The buffett breakfast was great as well.

the cons...mainly the bathroom, parking woes, super noisy. the bathroom shower door wont stay closed, very annoying and messy. the shower head should have different speeds. took a while to figure out the seprate shower wand, figured that out by sheer luck. no exhaust fan for the bathroom, or it didnt work.

parking for my all stock truck was not fun. the lot on the front of the hotel was full. the lot in the back my truck is too tall (height restriction of 6'4 the front desk doesnt tell you this in advance, then had to back out into a one way street which was not fun then had to do a very weird loop to get back to the front of the hotel to end up finally being told to park accross the street at a privately owned parking garage.

the room next to us was so loud after 10am that mutiple people on the floor called the front desk to complain. kids running up and down the hall and doors slamming. the cherry on top was people from other rooms were yelling at loud people to shut up.

Business Partner

10/10

Exceptional

26 May 2025

Angela Jo

Fabulous hotel stay!

Leisure Family

8/10

Excellent

01 May 2025

Arlindo

Excellent

8/10

Excellent

01 May 2025

Nataya

The under 5 minute walk to Massmutual Center was awesome. Also the proximity of Dunkin Donuts and Starbucks was great

10/10

Exceptional

25 Apr 2025

Yanitza

Walking in the hotel smells great. Very clean and comfortable. Great view and location. Connected to a small mall with many food options

Partner

8/10

Excellent

21 Apr 2025

Elissa

The room, lobby, eating and convention area were perfect. However, the parking person was very rude when my daughter and I left. I would recommend to have more coffee and a microwave in the room. Other than that place was beautiful.

Business

8/10

Excellent

19 Apr 2025

Jorleny

Nice

10/10

Exceptional

05 Apr 2025

Matthew

The only small issue was our car didn’t fit in the garage so we had to park down the street in a public lot. I wasn’t sure how safe the area was.

I arrived with my son who was very sick and the manager Shaka let us check in few minutes early. He helped us use the restroom, get our luggage, and gave us plenty of water. As another parent of 4 he totally understood and went above expectations to help us get settled. Truly appreciate it!

10/10

Exceptional

01 Apr 2025

Andrea

Very nice staff, easy parking, and walkable

10/10

Exceptional

29 Mar 2025

Dani

My stay was great. Only complaint was the pillows were not comfortable.

6/10

Pleasant

23 Mar 2025

Robert

Upon check in, the person was disinterested and was very dismissive, felt like I was being lectured ,when we went back and asked a question later, that person was awesome, through out the night it was so loud in the hallway up to at least 3am because our room was right across from the elevator. Screaming kids running the hallway at several points of the night, room never got warm, even though I turned the heat up. Shower was awesome. Upon checkout the gentleman who was there was AMAZING, super attentive and cheerful.

Business Partner

6/10

Pleasant

18 Mar 2025

Scharlene

I was charged more than the Expedia price and had to have my bill adjusted accordingly. Parking is $20 per day. Assigned a room on a corridor with too many guests, can hear everything ( elevator, people chatting in the hallway, need soft -closing roomhallway doors). Needless to say, I didn’t get much rest.

Leisure Family

8/10

Excellent

11 Mar 2025

Cynthia

Convenient and nice staff

Leisure Partner

10/10

Exceptional

09 Mar 2025

Barbara

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

10/10

Exceptional

03 Mar 2025

Mr. James

Location was great. We were there for a Fred Astaire dance competition at the Sheridan, which was across the street. The staff at the Marriott was very helpful.

8/10

Excellent

02 Mar 2025

Sharon

It was good, staff was extremely efficient, helpful . The staff always seemed to have a smile

Self

10/10

Exceptional

04 Feb 2025

Mark

My stay was great. No complaints!

Self

10/10

Exceptional

01 Jan 2025

Lawrence

The staff was awesome from the check in to the parking

Leisure Family

10/10

Exceptional

29 Dec 2024

Stephen

They were very accommodating, went the extra mile for their guests on this occasion.

Leisure Partner

8/10

Excellent

28 Dec 2024

Debra

Our room was clean and comfortable. However loud noise from the highway woke me a few times during the night.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Jennifer

Quiet, clean and up to date hotel. Definitely recommend staying at this location.

Leisure Partner

8/10

Excellent

21 Dec 2024

Stephanie

Pretty quiet but can hear train late but not too often

Leisure Family

10/10

Exceptional

07 Dec 2024

Robert

An excellent room and restaurant. Parking is convenient as well.

Business

10/10

Exceptional

30 Nov 2024

Rosanna

Grest spot to rest overnight

Business Self

8/10

Excellent

24 Sep 2024

Peter

Excellent, very convenient for Big E.

Leisure Self

10/10

Exceptional

23 Sep 2024

Carl

I really enjoyed my time

10/10

Exceptional

23 Sep 2024

Michelle

Very nice hotel.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Marva

Very clean and great customer service.

10/10

Exceptional

30 Aug 2024

Ross

Great location for some nightlife fun after our daytime fun at 6 Flags…easy drive from the park. Free parking and complimentary coffee in the lobby would have been nice, but not the end of the world.

Leisure Partner