Name: Quality Inn West Springfield
Address: 1150 Riverdale St., West Springfield, 01089, US

6/10

Pleasant

24 Jul 2026

Michelle

It will do you in a pinch. Staff is nice.

6/10

Pleasant

24 Jul 2026

Laurilyn

The room was clean, staff was ok, we had to be someplace at 6:30 so asked if there was a grab and go we could get at 6 and they said NO. The air was not on, but we put it on. Toilet paper holder was broken. the outside of the building was very unkempt.

Pet

10/10

Exceptional

22 Jul 2026

Kelly

Room was clean, hotel was clean, staff was friendly. Did not try the free breakfast or the pool but the pool area looked nice and clean. Only thing that was not up to par was water pressure but would definitely stay again!

2/10

Poor

21 Jul 2026

Tim

Place smells like marijuana. Trash everywhere. Outdated room. Loud. Learned after we got there that first floor is reportedly rented out to house people on parole/supervision.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Kelly

I know it’s a quality in but that’s no excuse for the cleanliness of the hotel. Hair in the tub, dirty towel, sliding glass doors were disgusting. All the furniture had scratches and large nicks. When checking in the charge another $25 for the room essentials.

Self

8/10

Excellent

20 Jul 2026

Cynthia

Everything was good except breakfast on Saturday morning wasn’t planned well they ran out of food and about an hour and a half before breakfast was the end.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Janet

This property screams tired but the bed was clean. We didn’t use the indoor pool or gym. Breakfast was ‘meh’ on the day we stopped by to eat. Luckily, we out and about most of the time. Decent restaurants in the area so no worries there.

Partner

8/10

Excellent

18 Jul 2026

Trisch

Nice room! Nicest place we have stay in this area.

10/10

Exceptional

16 Jul 2026

Magaly

Great stay!

Family

8/10

Excellent

16 Jul 2026

Daniel

In Room 410 the sliding glass door is out of square therefore there is a gap 1-2 inches from top of door to the floor. Highway noise, bugs, heat and humidity is continuously enter the room. When I went out for the day the AC pauses so when I came back my clothes felt damp from humidity buildup. WiFi was not good in my room. Breakfast was better than expected. Staff was great.

Self

4/10

Poor

15 Jul 2026

Stephen

The air conditioning worked fine. Staff was nice. That it. Place

10/10

Exceptional

14 Jul 2026

Michele

Clean, comfortable stay! Within walking distance of two malls. Staff did a good job making the exterior and lobby welcoming and attractive. Some portions of the property are still being updated, but our room on the 4th floor was modern and even had a balcony.

Partner

6/10

Pleasant

13 Jul 2026

Samantha

OLD hotel in need of some major love. Elevators were dirty and very small. Hall carpets were very old, worn, and musty. Breakfast buffet was decent and staff was friendly. 2.5 nights and room was never cleaned. Only had 2 towels and never got fresh ones. Bed was comfortable and walk-in shower was nice.. much better than an old tub to step into. Overall, \"okay\" and did the job of providing somewhere to sleep, but for the price, they could put in a little more effort to clean and renovate.

Pet

8/10

Excellent

13 Jul 2026

Kevin and Bonnie

Room was clean, staff pleasant. The rooms need updating however- very outdated and worn.

Partner

6/10

Pleasant

12 Jul 2026

Anne

This property needs updating. A little run down. Rooms were clean and spacious. Bed was uncomfortable and pillows were small and uncomfortable. Tried to use the exercise bike in the gym and couldn’t change the tension on the pedals. The staff was very friendly. Breakfast was ok.

Partner

8/10

Excellent

11 Jul 2026

Vanessa

Room was clean. Free breakfast. Family friendly.

Partner

2/10

Poor

11 Jul 2026

Shelley

Nothing

Partner

8/10

Excellent

09 Jul 2026

jackson

Everything was fine except for the bed. The matress has been havely used. I couldn't get good sleep.

Partner

2/10

Poor

08 Jul 2026

darrell

The front desk during the day on Monday and Tuesday during my day was horrible very rude. Definitely should not be greeting your guest at the door.

Self

8/10

Excellent

06 Jul 2026

James

Breakfast was good a/c excellent actually cold. It was 90 outside the whole place nice and cool. Bed comfortable plenty of towels. The vending machines could use updating only cash or coins. There is gas station next door so you could get stuff there too.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Saul

Easy to get there .

Partner

2/10

Poor

05 Jul 2026

Taylor

Looked nothing as displayed in photos, small flies in the beds, dirty balconies, breakfast was disorganized, room floor was dirty when entered (clearly not even vacuumed) and the morning we left the cleaning staff was arguing with one another and when one upset walked past had shoved past my 8 year old son.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sandro

Amazing

Family

4/10

Poor

05 Jul 2026

Timothy

Dirty room, torn up carpet odd smell. The bathroom in the first room we got was covered in blood stains, the second had mystery dirt everywhere.

Partner

2/10

Poor

04 Jul 2026

Kerry

The staff is terrible

Partner

4/10

Poor

28 Jun 2026

Denis

La chambre n'était pas très propre, draps tâché, les vitres et balcon était vraiment salle, il y avait de la moisissure dans la salle de bain, le mobilier était usé. Et la salle à déjeuner fesait vraiment dur.

Family

8/10

Excellent

27 Jun 2026

Lismery

The breakfast was very good and the place for the price was ok, I stayed for two nights on the third floor; the place is currently being renovated. The room was clean, but the hallway -despite being a non-smoking area- smelled like cigarettes on the first day, but smelled much, much better by the second day. The pool area needs more maintenance. The location is excellent: supermarkets, restaurants, pharmacies, shops, and a convenience store are all less than 5 minutes, and it is only 15 minutes from Six Flags which was my destination. Overall, considering the price, location and breakfast, it was a good stay.

Family_with_children

4/10

Poor

27 Jun 2026

John

When we checked in the room temperature was set to 60 degrees and very cold. When I tried to increase the temperature the setting would not change and I had to just turn it off and have no AC. Also the door to the balcony was jammed and would not close fully leaving an open gap. Since the room is right next to a highway it was very noisy with the door not able to close. Someone had stuck paper towels in the gap so I assume it had been stuck open for a while. Poor maintenance

Family

8/10

Excellent

27 Jun 2026

Emma J

Rooms should be cleaned at least every other day

Partner

8/10

Excellent

24 Jun 2026

Sherry

Room was nice. Bed ok. Price was good.

Partner

10/10

Exceptional

23 Jun 2026

Maria

Fascinante toda la instalación, muy lim y riquísimo desayuno. Volveré nuevamente.

Family_with_children

8/10

Excellent

21 Jun 2026

John Paul

Very nice hotel. Nice room and bathroom. Breakfast was pretty good. It has a Japanese restaurant attached to the building that is very good. Has sushi and hibachi.

Self

10/10

Exceptional

21 Jun 2026

Jonathan

The staff was kind and friendly. Helped answered any questions that we had. We had rescued an emergency cat and didn’t know if we could bring him along and we called and they helped us out with the process. They made it so smooth. I’m very happy .

Partner

10/10

Exceptional

21 Jun 2026

jose

Gracias

2/10

Poor

20 Jun 2026

Jack

Tv didn’t turn on, bathroom door wouldn’t close

10/10

Exceptional

14 Jun 2026

Raymond

Staff and amenities were great including the pool. Breakfast was a night touch and good location. Property is a bit worn along with furnishings. Staff was wonderful and always willing to assist. Definitely clean but the property shows signs of fatigue in the furnishings and some faulty equipment in the rooms such as the mounted hair dryer. Beds were comfy. I would stay here again but would encourage a refresh in the bedrooms/bathrooms which are sorely needed.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Whitney

Very disappointed with our stay. The room was supposed to have two queen beds but only had one full-size bed. The room was dirty, the toilet had not been properly cleaned, and the door did not lock correctly, which was a major safety concern. Overall, the room was disgusting and not at all what was advertised. I would not stay here again.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Mitchell

Clean room. Nice bed. Good a/c. Breakfast was basic but ok.

Self

2/10

Poor

10 Jun 2026

Kaleigh

Absolutely the worst night ever.
I stayed to get rest the night before an important meeting and not at all good. First Place once u get off elevator is filthy, wallpaper peeling and Ac actually had moldy dust. Hair eminent in shower !! Sound proof rooms !!! No way. Young women room in next room was conducting business all night and across way screaming young child. No lock on slider door.
I was moved at 1 am to a nicer room due to noise of women conducting business to 3rd floor was perfect…. Didn’t seem like same hotel…. But breakfast starts at 6 am went down at 6:40 was gone fresh fruit was a few oranges and NO Coffee!!
Have video heading over to corporate!!!
Day manager women in white suit had NO idea what happened during night and said she would need to look at rooms even though I showed video proof.
Overall worst experience and low low low quality hotel. Not worthy if 1 star should be evaluated by board of health…

Self

8/10

Excellent

09 Jun 2026

Antonio

Staff were good, room clean, breakfast good, air condition good, swimming pool not to good, totally different than the picture,,

Family_with_children

10/10

Exceptional

07 Jun 2026

James

Rooms where clean staff was awesome breakfast was really good waffles eggs sausage muffins bread bagels with everything that goes with them it made the hotel even better.

Self

10/10

Exceptional

07 Jun 2026

Joshua

Under room construction at the moment. The newer rooms feel modern and clean. Microwave, fridge, TV and wifi available.
Bed covers are lightweight.
Breakfast is minimal but clean.

Partner

10/10

Exceptional

01 Jun 2026

David

One of the best places we ever stayed. Loved the indoor pool and breakfast. Staff was great. Shampoo and conditioner in Shower was very convenient. Shower water pressure excellent only thing is mattress are a little hard but if you have to sleep on a hard mattress then this place is Golden. Gas station/Convince store next door same parking lot and a Japanese restaurant in front of property. The nightly rate was surprisingly low really low for all we got. Very Happy, Wonderful Stay!!!

Family_with_children

10/10

Exceptional

31 May 2026

Heather

Clean comfortable rooms, balcony views, staff was nice and helpful, very clean good smelling

Family

2/10

Poor

26 May 2026

Kathleen

This was the worst motel I’ve ever stayed in. The place reeked of cigarette smoke and was disgusting. There were rat traps under the vending machines and it should be closed.

Self

8/10

Excellent

25 May 2026

Sophie

Good breakfast. Room needs a little TLC.

10/10

Exceptional

25 May 2026

Angie

Clean and comfortable, friendly staff, bkfst was great will stay again

Partner

10/10

Exceptional

25 May 2026

Yaritza

Smell clean, excellent customer service.

Partner

6/10

Pleasant

24 May 2026

Neysa

The room was very. Clean , expect the bathroom. Was dirty. . The mirror. Looked. Like it had not been cleaned. Ever !!

Partner

10/10

Exceptional

24 May 2026

Charlene

The room was clean and updated. Had a nice shower. The only issue was that the pillows were very small and not comfortable. Other than that. We enjoyed our 2-night stay.

Partner

8/10

Excellent

24 May 2026

Gary

The place was peaceful I didn’t care much for it being outdated but they were in the process of remodeling

Partner

10/10

Exceptional

23 May 2026

Gary

It is an older property so there are a few scuffs here and there with one section totally closed for renovation so it will only improve. My comfortable room was absolutely spotless and the staff was friendly and helpful. When making my reservation, some rooms were listed as non smoking and priced a little higher. (still very affordable) Turns out the entire facility is non smoking, so no need to spend the little bit extra.

Self

8/10

Excellent

23 May 2026

Mark

Great staff, location and breakfast. Hotel under construction. Rooms not as nice as the pictures but they’re clean. I didn’t like the smell of marijuna everywhere. They need to separate the smoking from the nonsmoking rooms

4/10

Poor

22 May 2026

Valery

My room smelled like there was a pet with the previous guest in that room.

Self

2/10

Poor

21 May 2026

Angela

Dirty and smelly.

Family_with_children

10/10

Exceptional

18 May 2026

tracy

It was a nice room.

Business

10/10

Exceptional

17 May 2026

Ahmad

Good!

Friends

6/10

Pleasant

17 May 2026

Margaret

Very old hotel that is badly in need of an upgrade. Rooms smelled of cigarettes. Everything just tired and worn out. Staff was welcoming though.

Partner

10/10

Exceptional

17 May 2026

Fusheng

Clean room. Good breakfast. Cost-effective.
Great place to stay.

Family_with_children

10/10

Exceptional

14 May 2026

Jonatas

Everything it’s ok
Awesome breakfast

Partner

8/10

Excellent

13 May 2026

Jennifer

Room was nice and clean. AC worked great. Nice bathroom. Breakfast was just OK, but overall no issues. It's an older property but my room was nicely updated.

Self

8/10

Excellent

12 May 2026

Elaine

Breakfast on schedule ac worked the room was ok you could hear talking all night walls were like paper the balcony was dirty glass doors would not open easily and glass was dirty to housekeeping were more friendly better than the front desk Asian lady was a little hostile I won't go back there wasn't worth my money.

8/10

Excellent

11 May 2026

Timilehin

Interesting layout with the hotel connected to a japanese restaurant. Generally, the building and its hallways/carpeting look old and a bit worn, however the Rooms were very clean with updated bathrooms and sufficient amenities (refrigerator etc).

Self

10/10

Exceptional

09 May 2026

Damon

Very convenient location.

Self

2/10

Poor

09 May 2026

Isa

Awful

Family_with_children

6/10

Pleasant

06 May 2026

Lisa Marie

P

10/10

Exceptional

03 May 2026

Robert

Did not stay for breakfast

Self

10/10

Exceptional

01 May 2026

Yue

very good

2/10

Poor

27 Apr 2026

Latasha

I feel like the picture has nothing to do with the place. The place was nothing like the picture but when you need something last minute, it is what it is.

Family_with_children

2/10

Poor

27 Apr 2026

Heather

Smelled like Marijuana. Loud sex sounds at all hours. Another customer complained about it and was told that happens here

Family_with_children

2/10

Poor

26 Apr 2026

Clarzell

Probably was misleading about amenities! I signed up for a swimming pool which is picture and made to look indoor but in actually was an outdoor pool that was closed. The beds were broken and slanted in the rooms. Bathroom was smelling really bad as if it was just used before we came in. The worst place I've ever stayed in I felt embarrassed that I had my children with me

Family_with_children

8/10

Excellent

20 Apr 2026

Michael

Stayed one night at the Quality Inn while in the area to visit Six Flags. It was overall a great value and I have stayed over a dozen times over the years. I had room 415 and while it was fine overall, when entering the room, there was quite a strong unpleasant odor, something I have never experienced here before. That was quite unsatisfying, and I smelled it again after leaving for dinner and returning, and sadly had to adjust to the odor as my stay went on.

I checked in around 7:30pm or so, the woman at the desk was friendly and quickly got my room key ready, however I heard her complain to a friend about working since 6am, and the hotel seemingly being understaffed wasn't the greatest thing to hear.

My room was clean overall, minus the odor, however some bathroom fixtures, the light and tissue box specifically, are covered in rust, and some of the drop ceiling tiles were out of place. The shower was fine, at night took a minute to warm up, but there was good water pressure and it was plenty hot after that! They provide 2 bars of soap for a 2 queen room and plenty of towels.

The beds were comfortable, 4 pillows in each, and I slept well and didn't want to wake up to catch breakfast! That ends at 9am on weekdays but wish it was 9:30 like weekends. There is also a balcony but I didn't use it but nice to have!

Breakfast was fine, eggs, sausage, hash browns, yogurt, especially liked the mini donuts and waffles! It was restocked and they didn't abruptly close it at 9am.

Self

6/10

Pleasant

20 Apr 2026

Ronald

We expected the enclosed pool to be year round. Nice featured pictures of the pool, with unseen small print that denotes it as \"seasonal\". Night stands were cracked from old water damage. Showers were updated but the rest of the hotel looked run down. Staff were nice. Room was Ok, balcony was a bonus. Nice free breakfast, with attentive breakfast staff. Paid less than $100 per night, so that too was a bonus.

Friends_and_family Family

2/10

Poor

19 Apr 2026

Marcie

Horrible experience! Was woken at 3am by three drunk kids yelling outside of my room, asked them to please take it elsewhere and turns out they were staying in the room next door (!) but couldn’t get in because they’d lost their key. Called the front desk, explained situation, asked them to please handle and had to listen to drunken hallway yelling for the next 10 minutes. The front desk attendant finally escorted them downstairs and gave them a key. They came back upstairs and proceeded to yell in the hallway again. I called the front desk again and was told “well, this is a public hotel” which I felt was a completely unacceptable response. The kids finally entered the room where they proceeded to yell for the next hour. I called the front desk a second time, nothing was done. Needless to say, I was wide awake for the rest of the night! I explained the situation to a different front desk attendant upon checkout, requested a refund and was told they couldn’t do anything because I booked through Hotels.com. Overall, a terrible experience and I will never stay at this or any other Quality Inn again. I will be contacting Hotels.com and sincerely hope they will make the situation right by issuing me a refund!

6/10

Pleasant

18 Apr 2026

Jen

Breakfast was decent. The place is lind of falling apart and beat up. Not convenient that ice is only on first floor. The bed was comfortable.

Partner

8/10

Excellent

12 Apr 2026

Jeanne

Very nice and lots of choices!

10/10

Exceptional

12 Apr 2026

Alexi

It was relaxing room was decent and cool breakfast was ok

Partner

2/10

Poor

11 Apr 2026

Levi

The breakfast was basic, very, i found a hair in my food, the staff don't wear a hair net. The room omg was dusty, very above high surface dusty when i but my bag there, the room smelled like cigarettes because the people next to room 311 kept smoking in it. The guest are very rude, had kids running back and forth. the carpet smelled and the bathroom could of been cleaner for a bathroom, i believe its a shelters too ,i wouldn't stay there every again, and the pictures post are fake as well ,the room doesn't look like the photos at all, for 367 totally i should of gotten a refund.

Pet

10/10

Exceptional

10 Apr 2026

Edwin

I love it

4/10

Poor

09 Apr 2026

Tristan

I notified the front desk that by I would need a late check out; they obliged. However house keeping woke by me up at 1100 and 1130 when I was recovering from the night shift

Self

8/10

Excellent

06 Apr 2026

John

Clean room friendly staff

Family_with_children

8/10

Excellent

05 Apr 2026

Sally

It was nice and good for the location.

2/10

Poor

03 Apr 2026

Robert

Horrible

4/10

Poor

03 Apr 2026

randy

Run down

6/10

Pleasant

30 Mar 2026

Caroline

The breakfast was not that best. The eggs were watery. The matress

4/10

Poor

30 Mar 2026

Rebecca

While the staff was lovely, the pool was down, it stunk SO BAD, and the room hadn't been cleaned. There was hair everywhere, no coffee, and very dated and unkept.

Family_with_children

8/10

Excellent

29 Mar 2026

Brandon

Very clean hotel. Need some better quality mattresses.

Partner

10/10

Exceptional

28 Mar 2026

Robert

Great staff.

10/10

Exceptional

22 Mar 2026

Kelley

Clean, comfortable, and breakfast!

Partner

10/10

Exceptional

15 Mar 2026

Mansfield

Yes

8/10

Excellent

12 Mar 2026

Anjilah

For a quick overnight, hotel was fine. Staff were helpful and friendly upon check in. Pool was closed for the season. Signage to direct guest around the hotel was temporary, looking like cleaning or renovations are being completed. Room was typical and sufficient.

Partner

8/10

Excellent

11 Mar 2026

John

Clean rooms, friendly staff. Maybe not the greatest neighborhood, but short Uber rides to anywhere you want to go👍

Partner

10/10

Exceptional

09 Mar 2026

Cal

Did not use business facilities

Partner

8/10

Excellent

09 Mar 2026

Jen

pool was closed

Family_with_children

4/10

Poor

09 Mar 2026

R

The picture makes this hotel look better than it seems. Staff members were nice, but the rooms were terrible. Scuff marks on the walls, black spots or what appears to be mold in the bathroom due to no ventilation. Simply not happy.

Family_with_children

8/10

Excellent

08 Mar 2026

Denise

N/A

Friends_and_family Friends

8/10

Excellent

03 Mar 2026

Jacqueline

The room was clean and comfortable - certainly met our needs, The staff was very accommodating - we arrived early and the front desk receptionist was able to check us in early. This was our second stay here in a few weeks and the receptionist remembered us and asked how we were (my husband had just had cataract surgery). The breakfast was a typical continental breakfast, which met our needs. Having the Japanese restaurant right there was nice.

I expect that whenever we need a hotel room in West Springfield, we will choose to stay here.

Partner

8/10

Excellent

20 Feb 2026

Alicia

Clean room, large new shower great water pressure. Felt safe, staff is friendly and helpful.

Self

10/10

Exceptional

17 Feb 2026

Neysa

The room was. Clean

Partner

10/10

Exceptional

16 Feb 2026

Jeannette

Good breakfast,the rooms are a good size minus the fact that we didn’t realize there was a signed saying you can’t take food up to the room and I worker came at us because of it near the elevator it was a good stay

Friends_and_family Family